{"metadata":{"transaction_key":"deprecated","request_id":"019fabea-726e-7c41-b689-b98c68758d95","sha256":"3c4c3c5601870431bacebd71f9587a252aaea3a0638b75dfb46fe2cef97e55c5","created":"2026-07-29T03:28:18.309Z","duration":94.96794,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":262,"output_tokens":55},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":285,"output_tokens":285},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":285,"output_tokens":13}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, hi. Good day. This is Andrew, and I was actually calling because I'm trying to get a hold of Rantgen. Mhmm. Oh, yeah. Vigilance AI. We're a cybersecurity company. Oh, yeah. If possible, I would really appreciate that.","confidence":0.98950195,"words":[{"word":"oh","start":54.385002,"end":54.72,"confidence":0.9824219,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.1183718666434288},{"word":"hi","start":55.120003,"end":55.280003,"confidence":0.99560547,"punctuated_word":"hi.","sentiment":"neutral","sentiment_score":0.1651296615600586},{"word":"good","start":55.280003,"end":55.600002,"confidence":0.99609375,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.2574399709701538},{"word":"day","start":55.600002,"end":56.100002,"confidence":0.9995117,"punctuated_word":"day.","sentiment":"neutral","sentiment_score":0.2576633095741272},{"word":"this","start":56.32,"end":56.56,"confidence":0.63378906,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.13574428856372833},{"word":"is","start":56.56,"end":56.960003,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.13644057512283325},{"word":"andrew","start":56.960003,"end":57.460003,"confidence":0.7758789,"punctuated_word":"Andrew,","sentiment":"neutral","sentiment_score":0.13618671894073486},{"word":"and","start":57.760002,"end":58.24,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1049988567829132},{"word":"i","start":58.24,"end":58.32,"confidence":0.9892578,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0406004898250103},{"word":"was","start":58.32,"end":58.56,"confidence":0.9921875,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.0283186212182045},{"word":"actually","start":58.56,"end":58.96,"confidence":0.9980469,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":0.026688724756240845},{"word":"calling","start":58.96,"end":59.280003,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.019524045288562775},{"word":"because","start":59.280003,"end":59.600002,"confidence":0.6455078,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.03043406456708908},{"word":"i'm","start":59.600002,"end":59.84,"confidence":0.98828125,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.04555207118391991},{"word":"trying","start":59.84,"end":60.08,"confidence":0.9951172,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.0564146488904953},{"word":"to","start":60.08,"end":60.16,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06470721960067749},{"word":"get","start":60.16,"end":60.4,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.04110113158822059},{"word":"a","start":60.4,"end":60.48,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.092427097260952},{"word":"hold","start":60.48,"end":60.800003,"confidence":0.5151367,"punctuated_word":"hold","sentiment":"neutral","sentiment_score":0.06050499901175499},{"word":"of","start":60.800003,"end":61.300003,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.0778149887919426},{"word":"rantgen","start":61.600002,"end":62.100002,"confidence":0.46740723,"punctuated_word":"Rantgen.","sentiment":"neutral","sentiment_score":0.02282397449016571},{"word":"mhmm","start":66.16,"end":66.66,"confidence":0.97436523,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.06553240120410919},{"word":"oh","start":70.025,"end":70.185,"confidence":0.9772949,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.03781236708164215},{"word":"yeah","start":70.185,"end":70.505,"confidence":0.9946289,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.02555658109486103},{"word":"vigilance","start":70.505,"end":71.005,"confidence":0.9807129,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":-0.027019551023840904},{"word":"ai","start":71.225,"end":71.725,"confidence":0.92578125,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":-0.03296097740530968},{"word":"we're","start":71.784996,"end":72.025,"confidence":0.98950195,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":-0.037722039967775345},{"word":"a","start":72.025,"end":72.265,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.03864957019686699},{"word":"cybersecurity","start":72.265,"end":72.765,"confidence":0.8535156,"punctuated_word":"cybersecurity","sentiment":"neutral","sentiment_score":-0.03029387816786766},{"word":"company","start":72.985,"end":73.485,"confidence":0.8684082,"punctuated_word":"company.","sentiment":"neutral","sentiment_score":-0.06507359445095062},{"word":"oh","start":83.88,"end":84.12,"confidence":0.91186523,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.007345091551542282},{"word":"yeah","start":84.12,"end":84.62,"confidence":0.98657227,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.006452625617384911},{"word":"if","start":84.76,"end":85.0,"confidence":0.72314453,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.0005232319235801697},{"word":"possible","start":85.0,"end":85.5,"confidence":0.8664551,"punctuated_word":"possible,","sentiment":"neutral","sentiment_score":-0.004809219390153885},{"word":"i","start":85.56,"end":85.88,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.00002023950219154358},{"word":"would","start":85.88,"end":86.28,"confidence":0.9223633,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.004173316061496735},{"word":"really","start":86.28,"end":86.68,"confidence":0.9941406,"punctuated_word":"really","sentiment":"positive","sentiment_score":0.39015549421310425},{"word":"appreciate","start":86.68,"end":87.16,"confidence":0.99902344,"punctuated_word":"appreciate","sentiment":"positive","sentiment_score":0.3368602693080902},{"word":"that","start":87.16,"end":87.66,"confidence":0.99658203,"punctuated_word":"that.","sentiment":"positive","sentiment_score":0.3990702033042908}],"paragraphs":{"transcript":"\nOh, hi. Good day. This is Andrew, and I was actually calling because I'm trying to get a hold of Rantgen. Mhmm. Oh, yeah.\n\nVigilance AI. We're a cybersecurity company. Oh, yeah. If possible, I would really appreciate that.","paragraphs":[{"sentences":[{"text":"Oh, hi.","start":54.385002,"end":55.280003,"sentiment":"neutral","sentiment_score":0.1417507641017437},{"text":"Good day.","start":55.280003,"end":56.100002,"sentiment":"neutral","sentiment_score":0.2575516402721405},{"text":"This is Andrew, and I was actually calling because I'm trying to get a hold of Rantgen.","start":56.32,"end":62.100002,"sentiment":"neutral","sentiment_score":0.06589897152255564},{"text":"Mhmm.","start":66.16,"end":66.66,"sentiment":"neutral","sentiment_score":-0.06553240120410919},{"text":"Oh, yeah.","start":70.025,"end":70.505,"sentiment":"neutral","sentiment_score":-0.03168447408825159}],"sentiment":"neutral","sentiment_score":0.07458274896877508,"num_words":24,"start":54.385002,"end":70.505},{"sentences":[{"text":"Vigilance AI.","start":70.505,"end":71.725,"sentiment":"neutral","sentiment_score":-0.02999026421457529},{"text":"We're a cybersecurity company.","start":71.784996,"end":73.485,"sentiment":"neutral","sentiment_score":-0.042934770695865154},{"text":"Oh, yeah.","start":83.88,"end":84.62,"sentiment":"neutral","sentiment_score":-0.006898858584463596},{"text":"If possible, I would really appreciate that.","start":84.76,"end":87.66,"sentiment":"neutral","sentiment_score":0.15965806054217474}],"sentiment":"neutral","sentiment_score":0.05813927302757899,"num_words":15,"start":70.505,"end":87.66}]}}]},{"alternatives":[{"transcript":"Thank you for calling Cruise Sharp. Please listen carefully to the following options so we can direct your call to the right team. Press 1 for residential aged care. Press 2 for home care. Press 3 for recruitment. Press 4 for app assistance. Press 5 for external training. Press 6 for compliance. Press 7 for account and payroll queries. Press 0 for general inquiries. Your call may be recorded for quality assurance and training purposes. If you do not wish to be recorded, please advise the team member when your call is answered. Hi. This is Rona from Cruise Show. Oh, Rhonda? I'm sorry. Could I know where you're calling? Oh, wait. Andrew from where? We're doing a I. Okay. I think he might actually not be at his desk right now. Could I get him to give you a callback on this number you're calling from? Yeah. Yep. No worries. I'll get him to give you a callback. Okay? Thank you. Bye. Bye.","confidence":1.0,"words":[{"word":"thank","start":1.28,"end":1.5999999,"confidence":0.9980469,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4335486888885498},{"word":"you","start":1.5999999,"end":1.8399999,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4315291941165924},{"word":"for","start":1.8399999,"end":2.0,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.3881813883781433},{"word":"calling","start":2.0,"end":2.32,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.34588465094566345},{"word":"cruise","start":2.32,"end":2.72,"confidence":0.7050781,"punctuated_word":"Cruise","sentiment":"positive","sentiment_score":0.35802584886550903},{"word":"sharp","start":2.72,"end":3.22,"confidence":0.8071289,"punctuated_word":"Sharp.","sentiment":"positive","sentiment_score":0.4156425297260285},{"word":"please","start":3.4399998,"end":3.76,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.19827933609485623},{"word":"listen","start":3.76,"end":4.0,"confidence":1.0,"punctuated_word":"listen","sentiment":"neutral","sentiment_score":0.04018786549568176},{"word":"carefully","start":4.0,"end":4.48,"confidence":1.0,"punctuated_word":"carefully","sentiment":"neutral","sentiment_score":0.11031098663806917},{"word":"to","start":4.48,"end":4.64,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2110140025615692},{"word":"the","start":4.64,"end":4.72,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.19061115384101868},{"word":"following","start":4.72,"end":5.12,"confidence":1.0,"punctuated_word":"following","sentiment":"neutral","sentiment_score":0.11347518861293791},{"word":"options","start":5.12,"end":5.6,"confidence":1.0,"punctuated_word":"options","sentiment":"neutral","sentiment_score":0.13641950488090515},{"word":"so","start":5.6,"end":5.7599998,"confidence":0.9770508,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.15778404474258423},{"word":"we","start":5.7599998,"end":5.92,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.2573464512825012},{"word":"can","start":5.92,"end":6.08,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.2864479124546051},{"word":"direct","start":6.08,"end":6.3199997,"confidence":1.0,"punctuated_word":"direct","sentiment":"neutral","sentiment_score":0.21188583970069885},{"word":"your","start":6.3199997,"end":6.48,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.2615692615509033},{"word":"call","start":6.48,"end":6.72,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.16778568923473358},{"word":"to","start":6.72,"end":6.7999997,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2684100270271301},{"word":"the","start":6.7999997,"end":6.96,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.31465643644332886},{"word":"right","start":6.96,"end":7.2,"confidence":1.0,"punctuated_word":"right","sentiment":"positive","sentiment_score":0.3672723174095154},{"word":"team","start":7.2,"end":7.7,"confidence":1.0,"punctuated_word":"team.","sentiment":"neutral","sentiment_score":0.13309398293495178},{"word":"press","start":8.16,"end":8.48,"confidence":1.0,"punctuated_word":"Press","sentiment":"neutral","sentiment_score":0.0038229776546359062},{"word":"1","start":8.48,"end":8.88,"confidence":1.0,"punctuated_word":"1","sentiment":"neutral","sentiment_score":0.005085267126560211},{"word":"for","start":8.88,"end":9.12,"confidence":0.98828125,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.008747784420847893},{"word":"residential","start":9.12,"end":9.62,"confidence":0.99902344,"punctuated_word":"residential","sentiment":"neutral","sentiment_score":0.010714476928114893},{"word":"aged","start":9.679999,"end":10.0,"confidence":0.9951172,"punctuated_word":"aged","sentiment":"neutral","sentiment_score":-0.003396330401301384},{"word":"care","start":10.0,"end":10.5,"confidence":0.9946289,"punctuated_word":"care.","sentiment":"neutral","sentiment_score":0.007964473217725754},{"word":"press","start":11.12,"end":11.44,"confidence":1.0,"punctuated_word":"Press","sentiment":"neutral","sentiment_score":0.0053669847548007965},{"word":"2","start":11.44,"end":11.84,"confidence":1.0,"punctuated_word":"2","sentiment":"neutral","sentiment_score":0.013087132014334202},{"word":"for","start":11.84,"end":12.08,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.0194319412112236},{"word":"home","start":12.08,"end":12.32,"confidence":0.9980469,"punctuated_word":"home","sentiment":"neutral","sentiment_score":0.010625282302498816},{"word":"care","start":12.32,"end":12.82,"confidence":0.9926758,"punctuated_word":"care.","sentiment":"neutral","sentiment_score":0.01873701624572277},{"word":"press","start":13.36,"end":13.759999,"confidence":1.0,"punctuated_word":"Press","sentiment":"neutral","sentiment_score":0.013725562021136284},{"word":"3","start":13.759999,"end":14.08,"confidence":1.0,"punctuated_word":"3","sentiment":"neutral","sentiment_score":0.015715060755610466},{"word":"for","start":14.08,"end":14.32,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.02339712530374527},{"word":"recruitment","start":14.32,"end":14.82,"confidence":1.0,"punctuated_word":"recruitment.","sentiment":"neutral","sentiment_score":0.01555919460952282},{"word":"press","start":15.925,"end":16.245,"confidence":1.0,"punctuated_word":"Press","sentiment":"neutral","sentiment_score":0.01286590564996004},{"word":"4","start":16.245,"end":16.565,"confidence":1.0,"punctuated_word":"4","sentiment":"neutral","sentiment_score":0.019939396530389782},{"word":"for","start":16.565,"end":16.885,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.03242025151848793},{"word":"app","start":16.885,"end":17.045,"confidence":0.9951172,"punctuated_word":"app","sentiment":"neutral","sentiment_score":0.031220601871609688},{"word":"assistance","start":17.045,"end":17.545,"confidence":0.9975586,"punctuated_word":"assistance.","sentiment":"neutral","sentiment_score":0.028887270018458366},{"word":"press","start":18.485,"end":18.885,"confidence":1.0,"punctuated_word":"Press","sentiment":"neutral","sentiment_score":0.012585483491420746},{"word":"5","start":18.885,"end":19.365,"confidence":1.0,"punctuated_word":"5","sentiment":"neutral","sentiment_score":0.02254894003272057},{"word":"for","start":19.365,"end":19.605,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.0226401649415493},{"word":"external","start":19.605,"end":20.085,"confidence":1.0,"punctuated_word":"external","sentiment":"neutral","sentiment_score":0.02429092675447464},{"word":"training","start":20.085,"end":20.585,"confidence":0.9995117,"punctuated_word":"training.","sentiment":"neutral","sentiment_score":0.016843747347593307},{"word":"press","start":21.285,"end":21.605,"confidence":1.0,"punctuated_word":"Press","sentiment":"neutral","sentiment_score":0.007298499345779419},{"word":"6","start":21.605,"end":22.005001,"confidence":1.0,"punctuated_word":"6","sentiment":"neutral","sentiment_score":0.009473158046603205},{"word":"for","start":22.005001,"end":22.245,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.01157759130001068},{"word":"compliance","start":22.245,"end":22.745,"confidence":1.0,"punctuated_word":"compliance.","sentiment":"neutral","sentiment_score":0.017151057720184326},{"word":"press","start":23.845001,"end":24.165,"confidence":1.0,"punctuated_word":"Press","sentiment":"neutral","sentiment_score":0.003987458534538746},{"word":"7","start":24.165,"end":24.565,"confidence":1.0,"punctuated_word":"7","sentiment":"neutral","sentiment_score":0.010132204741239548},{"word":"for","start":24.565,"end":24.805,"confidence":0.9921875,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.013176695443689823},{"word":"account","start":24.805,"end":25.045,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.015410710126161575},{"word":"and","start":25.045,"end":25.285,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.008693663403391838},{"word":"payroll","start":25.285,"end":25.685001,"confidence":1.0,"punctuated_word":"payroll","sentiment":"neutral","sentiment_score":0.009713586419820786},{"word":"queries","start":25.685001,"end":26.185001,"confidence":0.9995117,"punctuated_word":"queries.","sentiment":"neutral","sentiment_score":0.006100568920373917},{"word":"press","start":26.805,"end":27.125,"confidence":1.0,"punctuated_word":"Press","sentiment":"neutral","sentiment_score":0.001069902442395687},{"word":"0","start":27.125,"end":27.525,"confidence":1.0,"punctuated_word":"0","sentiment":"neutral","sentiment_score":0.005068259313702583},{"word":"for","start":27.525,"end":27.685001,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.00089265126734972},{"word":"general","start":27.685001,"end":28.085,"confidence":1.0,"punctuated_word":"general","sentiment":"neutral","sentiment_score":0.0035790055990219116},{"word":"inquiries","start":28.085,"end":28.585,"confidence":0.9995117,"punctuated_word":"inquiries.","sentiment":"neutral","sentiment_score":-0.006586806382983923},{"word":"your","start":34.85,"end":35.17,"confidence":0.9980469,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":-0.023770103231072422},{"word":"call","start":35.17,"end":35.489998,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.01468597911298275},{"word":"may","start":35.489998,"end":35.65,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.04489237815141678},{"word":"be","start":35.65,"end":35.89,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.03536305949091911},{"word":"recorded","start":35.89,"end":36.37,"confidence":1.0,"punctuated_word":"recorded","sentiment":"neutral","sentiment_score":-0.053553856909275055},{"word":"for","start":36.37,"end":36.61,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.051935821771621704},{"word":"quality","start":36.61,"end":37.01,"confidence":1.0,"punctuated_word":"quality","sentiment":"neutral","sentiment_score":-0.03533758968114853},{"word":"assurance","start":37.01,"end":37.51,"confidence":1.0,"punctuated_word":"assurance","sentiment":"neutral","sentiment_score":-0.02142341062426567},{"word":"and","start":37.57,"end":37.73,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.04264912009239197},{"word":"training","start":37.73,"end":38.129997,"confidence":1.0,"punctuated_word":"training","sentiment":"neutral","sentiment_score":-0.03147968277335167},{"word":"purposes","start":38.129997,"end":38.629997,"confidence":1.0,"punctuated_word":"purposes.","sentiment":"neutral","sentiment_score":-0.04228789359331131},{"word":"if","start":39.489998,"end":39.65,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.058791905641555786},{"word":"you","start":39.65,"end":39.809998,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06113101541996002},{"word":"do","start":39.809998,"end":39.97,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.07568411529064178},{"word":"not","start":39.97,"end":40.129997,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.06598669290542603},{"word":"wish","start":40.129997,"end":40.45,"confidence":1.0,"punctuated_word":"wish","sentiment":"neutral","sentiment_score":-0.07273274660110474},{"word":"to","start":40.45,"end":40.53,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08963506668806076},{"word":"be","start":40.53,"end":40.69,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.07557140290737152},{"word":"recorded","start":40.69,"end":41.19,"confidence":1.0,"punctuated_word":"recorded,","sentiment":"neutral","sentiment_score":-0.11065299808979034},{"word":"please","start":41.585003,"end":41.905003,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.14501772820949554},{"word":"advise","start":41.905003,"end":42.225002,"confidence":0.99902344,"punctuated_word":"advise","sentiment":"neutral","sentiment_score":-0.1027439385652542},{"word":"the","start":42.225002,"end":42.465,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07783184945583344},{"word":"team","start":42.465,"end":42.705,"confidence":1.0,"punctuated_word":"team","sentiment":"neutral","sentiment_score":-0.05312889814376831},{"word":"member","start":42.705,"end":43.025,"confidence":1.0,"punctuated_word":"member","sentiment":"neutral","sentiment_score":-0.04982076212763786},{"word":"when","start":43.025,"end":43.265,"confidence":1.0,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.059377290308475494},{"word":"your","start":43.265,"end":43.425,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.06849516928195953},{"word":"call","start":43.425,"end":43.665,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.04524549841880798},{"word":"is","start":43.665,"end":43.825,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.06116556376218796},{"word":"answered","start":43.825,"end":44.325,"confidence":1.0,"punctuated_word":"answered.","sentiment":"neutral","sentiment_score":-0.03767797350883484},{"word":"hi","start":51.585,"end":51.825,"confidence":0.9995117,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.043605003505945206},{"word":"this","start":51.825,"end":51.985,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.04409003630280495},{"word":"is","start":51.985,"end":52.145,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.05970798432826996},{"word":"rona","start":52.145,"end":52.385002,"confidence":0.5469971,"punctuated_word":"Rona","sentiment":"neutral","sentiment_score":0.07557139545679092},{"word":"from","start":52.385002,"end":52.545002,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.08365687727928162},{"word":"cruise","start":52.545002,"end":52.865,"confidence":0.4309082,"punctuated_word":"Cruise","sentiment":"neutral","sentiment_score":0.08430716395378113},{"word":"show","start":52.865,"end":53.365,"confidence":0.97094727,"punctuated_word":"Show.","sentiment":"neutral","sentiment_score":0.09462937712669373},{"word":"oh","start":63.42,"end":63.66,"confidence":0.892334,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.014560934156179428},{"word":"rhonda","start":63.66,"end":64.16,"confidence":0.6669108,"punctuated_word":"Rhonda?","sentiment":"neutral","sentiment_score":-0.02429303526878357},{"word":"i'm","start":65.1,"end":65.259995,"confidence":0.68310547,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.09697671979665756},{"word":"sorry","start":65.259995,"end":65.5,"confidence":0.9951172,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.10681943595409392},{"word":"could","start":65.5,"end":65.74,"confidence":0.9970703,"punctuated_word":"Could","sentiment":"neutral","sentiment_score":-0.10834252089262009},{"word":"i","start":65.74,"end":65.82,"confidence":0.9863281,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09459590911865234},{"word":"know","start":65.82,"end":65.979996,"confidence":0.99902344,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.09789291024208067},{"word":"where","start":65.979996,"end":66.14,"confidence":0.9160156,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.07711241394281387},{"word":"you're","start":66.14,"end":66.299995,"confidence":0.9724121,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.08085139095783234},{"word":"calling","start":66.299995,"end":66.799995,"confidence":0.7902832,"punctuated_word":"calling?","sentiment":"neutral","sentiment_score":-0.05249692499637604},{"word":"oh","start":66.86,"end":66.94,"confidence":0.9633789,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.045171186327934265},{"word":"wait","start":66.94,"end":67.44,"confidence":0.9892578,"punctuated_word":"wait.","sentiment":"neutral","sentiment_score":-0.04149684309959411},{"word":"andrew","start":67.5,"end":67.845,"confidence":0.8535156,"punctuated_word":"Andrew","sentiment":"neutral","sentiment_score":-0.040138714015483856},{"word":"from","start":67.845,"end":68.325005,"confidence":0.9980469,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.04409763216972351},{"word":"where","start":68.325005,"end":68.825005,"confidence":0.9980469,"punctuated_word":"where?","sentiment":"neutral","sentiment_score":-0.0442536324262619},{"word":"we're","start":74.085,"end":74.325005,"confidence":0.57873535,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":-0.05756843835115433},{"word":"doing","start":74.325005,"end":74.825005,"confidence":0.37963867,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":-0.05387511104345322},{"word":"a","start":74.885,"end":75.125,"confidence":0.54589844,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.05398625135421753},{"word":"i","start":75.125,"end":75.365,"confidence":0.74975586,"punctuated_word":"I.","sentiment":"neutral","sentiment_score":-0.0497438982129097},{"word":"okay","start":75.365,"end":75.845,"confidence":0.99658203,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.059572309255599976},{"word":"i","start":75.845,"end":76.005005,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.11075091361999512},{"word":"think","start":76.005005,"end":76.325,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.1193101704120636},{"word":"he","start":76.325,"end":76.485,"confidence":0.9970703,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.12807178497314453},{"word":"might","start":76.485,"end":76.725,"confidence":1.0,"punctuated_word":"might","sentiment":"neutral","sentiment_score":-0.21389664709568024},{"word":"actually","start":76.725,"end":77.125,"confidence":0.98828125,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":-0.19981226325035095},{"word":"not","start":77.125,"end":77.285,"confidence":0.99902344,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.21879573166370392},{"word":"be","start":77.285,"end":77.525,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.2440745234489441},{"word":"at","start":77.525,"end":77.685,"confidence":0.8618164,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.2539735436439514},{"word":"his","start":77.685,"end":78.005005,"confidence":0.99609375,"punctuated_word":"his","sentiment":"neutral","sentiment_score":-0.28325027227401733},{"word":"desk","start":78.005005,"end":78.245,"confidence":1.0,"punctuated_word":"desk","sentiment":"neutral","sentiment_score":-0.2620941698551178},{"word":"right","start":78.245,"end":78.485,"confidence":1.0,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.24016441404819489},{"word":"now","start":78.485,"end":78.725,"confidence":0.9995117,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.21782241761684415},{"word":"could","start":78.725,"end":78.965004,"confidence":0.99902344,"punctuated_word":"Could","sentiment":"neutral","sentiment_score":-0.08318489044904709},{"word":"i","start":78.965004,"end":79.125,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07577656954526901},{"word":"get","start":79.125,"end":79.205,"confidence":0.99902344,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.08693017065525055},{"word":"him","start":79.205,"end":79.445,"confidence":0.99902344,"punctuated_word":"him","sentiment":"neutral","sentiment_score":-0.09374208003282548},{"word":"to","start":79.445,"end":79.86,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0870269164443016},{"word":"give","start":79.86,"end":80.020004,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.08052849769592285},{"word":"you","start":80.020004,"end":80.26,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.09247173368930817},{"word":"a","start":80.26,"end":80.340004,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.09151721745729446},{"word":"callback","start":80.340004,"end":80.840004,"confidence":0.9980469,"punctuated_word":"callback","sentiment":"neutral","sentiment_score":-0.08516830205917358},{"word":"on","start":80.9,"end":81.06,"confidence":0.9980469,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.07271146774291992},{"word":"this","start":81.06,"end":81.22,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.09161309152841568},{"word":"number","start":81.22,"end":81.54,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.07923020422458649},{"word":"you're","start":81.54,"end":81.7,"confidence":1.0,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.07900688052177429},{"word":"calling","start":81.7,"end":81.94,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.045729197561740875},{"word":"from","start":81.94,"end":82.44,"confidence":0.9995117,"punctuated_word":"from?","sentiment":"neutral","sentiment_score":-0.05354667454957962},{"word":"yeah","start":86.020004,"end":86.520004,"confidence":0.984375,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.16451764106750488},{"word":"yep","start":87.7,"end":88.020004,"confidence":0.9980469,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.1871040165424347},{"word":"no","start":88.020004,"end":88.18,"confidence":1.0,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.1906151920557022},{"word":"worries","start":88.18,"end":88.42,"confidence":1.0,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.17669692635536194},{"word":"i'll","start":88.42,"end":88.58,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.1656356155872345},{"word":"get","start":88.58,"end":88.74,"confidence":0.99902344,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.14847464859485626},{"word":"him","start":88.74,"end":88.9,"confidence":0.99902344,"punctuated_word":"him","sentiment":"neutral","sentiment_score":0.10951633751392365},{"word":"to","start":88.9,"end":89.06,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.13552658259868622},{"word":"give","start":89.06,"end":89.14,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.13209432363510132},{"word":"you","start":89.14,"end":89.3,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.12326841801404952},{"word":"a","start":89.3,"end":89.38,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.1533278524875641},{"word":"callback","start":89.38,"end":89.78,"confidence":0.99902344,"punctuated_word":"callback.","sentiment":"neutral","sentiment_score":0.11217759549617767},{"word":"okay","start":89.78,"end":90.1,"confidence":0.9921875,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.12521667778491974},{"word":"thank","start":90.1,"end":90.34,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3746414184570313},{"word":"you","start":90.34,"end":90.84,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.3098648190498352},{"word":"bye","start":92.020004,"end":92.520004,"confidence":0.96777344,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.18434545397758484},{"word":"bye","start":94.020004,"end":94.520004,"confidence":0.9765625,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.0829734355211258}],"paragraphs":{"transcript":"\nThank you for calling Cruise Sharp. Please listen carefully to the following options so we can direct your call to the right team. Press 1 for residential aged care. Press 2 for home care. Press 3 for recruitment.\n\nPress 4 for app assistance. Press 5 for external training. Press 6 for compliance. Press 7 for account and payroll queries. Press 0 for general inquiries.\n\nYour call may be recorded for quality assurance and training purposes. If you do not wish to be recorded, please advise the team member when your call is answered. Hi. This is Rona from Cruise Show. Oh, Rhonda?\n\nI'm sorry. Could I know where you're calling? Oh, wait. Andrew from where? We're doing a I.\n\nOkay. I think he might actually not be at his desk right now. Could I get him to give you a callback on this number you're calling from? Yeah. Yep.\n\nNo worries. I'll get him to give you a callback. Okay? Thank you. Bye.\n\nBye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Cruise Sharp.","start":1.28,"end":3.22,"sentiment":"positive","sentiment_score":0.39546871682008106},{"text":"Please listen carefully to the following options so we can direct your call to the right team.","start":3.4399998,"end":7.7,"sentiment":"neutral","sentiment_score":0.20156176475917592},{"text":"Press 1 for residential aged care.","start":8.16,"end":10.5,"sentiment":"neutral","sentiment_score":0.005489774824430545},{"text":"Press 2 for home care.","start":11.12,"end":12.82,"sentiment":"neutral","sentiment_score":0.013449671305716037},{"text":"Press 3 for recruitment.","start":13.36,"end":14.82,"sentiment":"neutral","sentiment_score":0.01709923567250371}],"sentiment":"neutral","sentiment_score":0.15705121710504355,"num_words":38,"start":1.28,"end":14.82},{"sentences":[{"text":"Press 4 for app assistance.","start":15.925,"end":17.545,"sentiment":"neutral","sentiment_score":0.02506668511778116},{"text":"Press 5 for external training.","start":18.485,"end":20.585,"sentiment":"neutral","sentiment_score":0.01978185251355171},{"text":"Press 6 for compliance.","start":21.285,"end":22.745,"sentiment":"neutral","sentiment_score":0.011375076603144407},{"text":"Press 7 for account and payroll queries.","start":23.845001,"end":26.185001,"sentiment":"neutral","sentiment_score":0.009602126798459463},{"text":"Press 0 for general inquiries.","start":26.805,"end":28.585,"sentiment":"neutral","sentiment_score":0.0008046024478971959}],"sentiment":"neutral","sentiment_score":0.013114649784536315,"num_words":26,"start":15.925,"end":28.585},{"sentences":[{"text":"Your call may be recorded for quality assurance and training purposes.","start":34.85,"end":38.629997,"sentiment":"neutral","sentiment_score":-0.03612535413015972},{"text":"If you do not wish to be recorded, please advise the team member when your call is answered.","start":39.489998,"end":44.325,"sentiment":"neutral","sentiment_score":-0.07281614529589812},{"text":"Hi.","start":51.585,"end":51.825,"sentiment":"neutral","sentiment_score":0.043605003505945206},{"text":"This is Rona from Cruise Show.","start":51.825,"end":53.365,"sentiment":"neutral","sentiment_score":0.07366047240793705},{"text":"Oh, Rhonda?","start":63.42,"end":64.16,"sentiment":"neutral","sentiment_score":-0.0194269847124815}],"sentiment":"neutral","sentiment_score":-0.03319356953235049,"num_words":38,"start":34.85,"end":64.16},{"sentences":[{"text":"I'm sorry.","start":65.1,"end":65.5,"sentiment":"neutral","sentiment_score":-0.10189807787537575},{"text":"Could I know where you're calling?","start":65.5,"end":66.799995,"sentiment":"neutral","sentiment_score":-0.08521534502506256},{"text":"Oh, wait.","start":66.86,"end":67.44,"sentiment":"neutral","sentiment_score":-0.04333401471376419},{"text":"Andrew from where?","start":67.5,"end":68.825005,"sentiment":"neutral","sentiment_score":-0.042829992870489754},{"text":"We're doing a I.","start":74.085,"end":75.365,"sentiment":"neutral","sentiment_score":-0.05379342474043369}],"sentiment":"neutral","sentiment_score":-0.06737764311187408,"num_words":17,"start":65.1,"end":75.365},{"sentences":[{"text":"Okay.","start":75.365,"end":75.845,"sentiment":"neutral","sentiment_score":-0.059572309255599976},{"text":"I think he might actually not be at his desk right now.","start":75.845,"end":78.725,"sentiment":"neutral","sentiment_score":-0.20766807099183401},{"text":"Could I get him to give you a callback on this number you're calling from?","start":78.725,"end":82.44,"sentiment":"neutral","sentiment_score":-0.07987892627716064},{"text":"Yeah.","start":86.020004,"end":86.520004,"sentiment":"neutral","sentiment_score":0.16451764106750488},{"text":"Yep.","start":87.7,"end":88.020004,"sentiment":"neutral","sentiment_score":0.1871040165424347}],"sentiment":"neutral","sentiment_score":-0.11327171325683594,"num_words":30,"start":75.365,"end":88.020004},{"sentences":[{"text":"No worries.","start":88.020004,"end":88.42,"sentiment":"neutral","sentiment_score":0.18365605920553207},{"text":"I'll get him to give you a callback.","start":88.42,"end":89.78,"sentiment":"neutral","sentiment_score":0.13500267174094915},{"text":"Okay?","start":89.78,"end":90.1,"sentiment":"neutral","sentiment_score":0.12521667778491974},{"text":"Thank you.","start":90.1,"end":90.84,"sentiment":"positive","sentiment_score":0.3422531187534332},{"text":"Bye.","start":92.020004,"end":92.520004,"sentiment":"neutral","sentiment_score":0.18434545397758484}],"sentiment":"neutral","sentiment_score":0.1743858472577163,"num_words":14,"start":88.020004,"end":92.520004},{"sentences":[{"text":"Bye.","start":94.020004,"end":94.520004,"sentiment":"neutral","sentiment_score":0.0829734355211258}],"sentiment":"neutral","sentiment_score":0.0829734355211258,"num_words":1,"start":94.020004,"end":94.520004}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Cruise Sharp. Please listen carefully to the following options so we can direct your call to the right team. Press 1 for residential aged care. Press 2 for home care. Press 3 for recruitment.\n\nPress 4 for app assistance. Press 5 for external training. Press 6 for compliance. Press 7 for account and payroll queries. Press 0 for general inquiries.\n\nYour call may be recorded for quality assurance and training purposes. If you do not wish to be recorded, please advise the team member when your call is answered. Hi. This is Rona from Cruise Show.\n\nChannel 0: Oh, hi. Good day. This is Andrew, and I was actually calling because I'm trying to get a hold of Rantgen.\n\nChannel 1: Oh, Rhonda? I'm sorry. Could I know where you're\n\nChannel 0: Mhmm.\n\nChannel 1: calling? Oh, wait. Andrew from where?\n\nChannel 0: Oh, yeah. Vigilance AI. We're a cybersecurity company.\n\nChannel 1: We're doing a I. Okay. I think he might actually not be at his desk right now. Could I get him to give you a callback on this number you're calling from?\n\nChannel 0: Oh, yeah. If possible, I would\n\nChannel 1: Yeah.\n\nChannel 0: really appreciate that.\n\nChannel 1: Yep. No worries. I'll get him to give you a callback. Okay? Thank you.\n\nBye. Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Cruise Sharp.","start":1.28,"end":3.22,"sentiment":"positive","sentiment_score":0.39546871682008106},{"text":"Please listen carefully to the following options so we can direct your call to the right team.","start":3.4399998,"end":7.7,"sentiment":"neutral","sentiment_score":0.20156176475917592},{"text":"Press 1 for residential aged care.","start":8.16,"end":10.5,"sentiment":"neutral","sentiment_score":0.005489774824430545},{"text":"Press 2 for home care.","start":11.12,"end":12.82,"sentiment":"neutral","sentiment_score":0.013449671305716037},{"text":"Press 3 for recruitment.","start":13.36,"end":14.82,"sentiment":"neutral","sentiment_score":0.01709923567250371}],"sentiment":"neutral","sentiment_score":0.15705121710504355,"channel":1,"num_words":38,"start":1.28,"end":14.82},{"sentences":[{"text":"Press 4 for app assistance.","start":15.925,"end":17.545,"sentiment":"neutral","sentiment_score":0.02506668511778116},{"text":"Press 5 for external training.","start":18.485,"end":20.585,"sentiment":"neutral","sentiment_score":0.01978185251355171},{"text":"Press 6 for compliance.","start":21.285,"end":22.745,"sentiment":"neutral","sentiment_score":0.011375076603144407},{"text":"Press 7 for account and payroll queries.","start":23.845001,"end":26.185001,"sentiment":"neutral","sentiment_score":0.009602126798459463},{"text":"Press 0 for general inquiries.","start":26.805,"end":28.585,"sentiment":"neutral","sentiment_score":0.0008046024478971959}],"sentiment":"neutral","sentiment_score":0.013114649784536315,"channel":1,"num_words":26,"start":15.925,"end":28.585},{"sentences":[{"text":"Your call may be recorded for quality assurance and training purposes.","start":34.85,"end":38.629997,"sentiment":"neutral","sentiment_score":-0.03612535413015972},{"text":"If you do not wish to be recorded, please advise the team member when your call is answered.","start":39.489998,"end":44.325,"sentiment":"neutral","sentiment_score":-0.07281614529589812},{"text":"Hi.","start":51.585,"end":51.825,"sentiment":"neutral","sentiment_score":0.043605003505945206},{"text":"This is Rona from Cruise Show.","start":51.825,"end":53.365,"sentiment":"neutral","sentiment_score":0.07366047240793705}],"sentiment":"neutral","sentiment_score":-0.03395837980012099,"channel":1,"num_words":36,"start":34.85,"end":53.365},{"sentences":[{"text":"Oh, hi.","start":54.385002,"end":55.280003,"sentiment":"neutral","sentiment_score":0.1417507641017437},{"text":"Good day.","start":55.280003,"end":56.100002,"sentiment":"neutral","sentiment_score":0.2575516402721405},{"text":"This is Andrew, and I was actually calling because I'm trying to get a hold of Rantgen.","start":56.32,"end":62.100002,"sentiment":"neutral","sentiment_score":0.06589897152255564}],"sentiment":"neutral","sentiment_score":0.09137558688720067,"channel":0,"num_words":21,"start":54.385002,"end":62.100002},{"sentences":[{"text":"Oh, Rhonda?","start":63.42,"end":64.16,"sentiment":"neutral","sentiment_score":-0.0194269847124815},{"text":"I'm sorry.","start":65.1,"end":65.5,"sentiment":"neutral","sentiment_score":-0.10189807787537575},{"text":"Could I know where you're","start":65.5,"end":66.299995,"sentiment":"neutral","sentiment_score":-0.09175902903079987}],"sentiment":"neutral","sentiment_score":-0.0779383633699682,"channel":1,"num_words":9,"start":63.42,"end":66.299995},{"sentences":[{"text":"Mhmm.","start":66.16,"end":66.66,"sentiment":"neutral","sentiment_score":-0.06553240120410919}],"sentiment":"neutral","sentiment_score":-0.06553240120410919,"channel":0,"num_words":1,"start":66.16,"end":66.66},{"sentences":[{"text":"calling?","start":66.299995,"end":66.799995,"sentiment":"neutral","sentiment_score":-0.05249692499637604},{"text":"Oh, wait.","start":66.86,"end":67.44,"sentiment":"neutral","sentiment_score":-0.04333401471376419},{"text":"Andrew from where?","start":67.5,"end":68.825005,"sentiment":"neutral","sentiment_score":-0.042829992870489754}],"sentiment":"neutral","sentiment_score":-0.044609155505895615,"channel":1,"num_words":6,"start":66.299995,"end":68.825005},{"sentences":[{"text":"Oh, yeah.","start":70.025,"end":70.505,"sentiment":"neutral","sentiment_score":-0.03168447408825159},{"text":"Vigilance AI.","start":70.505,"end":71.725,"sentiment":"neutral","sentiment_score":-0.02999026421457529},{"text":"We're a cybersecurity company.","start":71.784996,"end":73.485,"sentiment":"neutral","sentiment_score":-0.042934770695865154}],"sentiment":"neutral","sentiment_score":-0.0368860699236393,"channel":0,"num_words":8,"start":70.025,"end":73.485},{"sentences":[{"text":"We're doing a I.","start":74.085,"end":75.365,"sentiment":"neutral","sentiment_score":-0.05379342474043369},{"text":"Okay.","start":75.365,"end":75.845,"sentiment":"neutral","sentiment_score":-0.059572309255599976},{"text":"I think he might actually not be at his desk right now.","start":75.845,"end":78.725,"sentiment":"neutral","sentiment_score":-0.20766807099183401},{"text":"Could I get him to give you a callback on this number you're calling from?","start":78.725,"end":82.44,"sentiment":"neutral","sentiment_score":-0.07987892627716064}],"sentiment":"neutral","sentiment_score":-0.12390458607114851,"channel":1,"num_words":32,"start":74.085,"end":82.44},{"sentences":[{"text":"Oh, yeah.","start":83.88,"end":84.62,"sentiment":"neutral","sentiment_score":-0.006898858584463596},{"text":"If possible, I would","start":84.76,"end":86.28,"sentiment":"neutral","sentiment_score":-0.0021198857575654984}],"sentiment":"neutral","sentiment_score":-0.0037128766998648643,"channel":0,"num_words":6,"start":83.88,"end":86.28},{"sentences":[{"text":"Yeah.","start":86.020004,"end":86.520004,"sentiment":"neutral","sentiment_score":0.16451764106750488}],"sentiment":"neutral","sentiment_score":0.16451764106750488,"channel":1,"num_words":1,"start":86.020004,"end":86.520004},{"sentences":[{"text":"really appreciate that.","start":86.28,"end":87.66,"sentiment":"positive","sentiment_score":0.37536198894182843}],"sentiment":"positive","sentiment_score":0.37536198894182843,"channel":0,"num_words":3,"start":86.28,"end":87.66},{"sentences":[{"text":"Yep.","start":87.7,"end":88.020004,"sentiment":"neutral","sentiment_score":0.1871040165424347},{"text":"No worries.","start":88.020004,"end":88.42,"sentiment":"neutral","sentiment_score":0.18365605920553207},{"text":"I'll get him to give you a callback.","start":88.42,"end":89.78,"sentiment":"neutral","sentiment_score":0.13500267174094915},{"text":"Okay?","start":89.78,"end":90.1,"sentiment":"neutral","sentiment_score":0.12521667778491974},{"text":"Thank you.","start":90.1,"end":90.84,"sentiment":"positive","sentiment_score":0.3422531187534332}],"sentiment":"neutral","sentiment_score":0.17458288744091988,"channel":1,"num_words":14,"start":87.7,"end":90.84},{"sentences":[{"text":"Bye.","start":92.020004,"end":92.520004,"sentiment":"neutral","sentiment_score":0.18434545397758484},{"text":"Bye.","start":94.020004,"end":94.520004,"sentiment":"neutral","sentiment_score":0.0829734355211258}],"sentiment":"neutral","sentiment_score":0.13365944474935532,"channel":1,"num_words":2,"start":92.020004,"end":94.520004}]},"summary":{"result":"success","short":"The customer calls Cruise Sharp and is directed to different options. They are then connected to an agent named Andrew from an insurance company called Rantgen. Andrew asks if he can have Rantgen call the customer back and the customer agrees to have the agent call them back."},"intents":{"segments":[{"text":"Thank you for calling Cruise Sharp. Please listen carefully to the following options so we can direct your call to the right team.","start_word":1,"end_word":23,"intents":[{"intent":"Direct call","confidence_score":0.70906013}]},{"text":"This is Andrew, and I was actually calling because I'm trying to get a hold of Rantgen. Oh, Rhonda?","start_word":104,"end_word":122,"intents":[{"intent":"Contact rantgen","confidence_score":0.014003396}]},{"text":"Could I get him to give you a callback on this number you're calling from? Oh, yeah.","start_word":162,"end_word":178,"intents":[{"intent":"Give callback","confidence_score":0.42271703}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Cruise Sharp.","start_word":0,"end_word":5,"sentiment":"positive","sentiment_score":0.3983507454395294},{"text":"Please listen carefully to the following options so we can direct your call to the right team. Press 1 for residential aged care. Press 2 for home care. Press 3 for recruitment. Press 4 for app assistance. Press 5 for external training. Press 6 for compliance. Press 7 for account and payroll queries. Press 0 for general inquiries. Your call may be recorded for quality assurance and training purposes. If you do not wish to be recorded, please advise the team member when your call is answered. Hi. This is Rona from Cruise Show. Oh, hi. Good day. This is Andrew, and I was actually calling because I'm trying to get a hold of Rantgen. Oh, Rhonda? I'm sorry. Could I know where you're Mhmm. calling? Oh, wait. Andrew from where? Oh, yeah. Vigilance AI. We're a cybersecurity company. We're doing a I. Okay. I think he might actually not be at his desk right now. Could I get him to give you a callback on this number you're calling from? Oh, yeah. If possible, I would Yeah.","start_word":6,"end_word":183,"sentiment":"neutral","sentiment_score":-0.005845943931490183},{"text":"really appreciate that.","start_word":184,"end_word":186,"sentiment":"positive","sentiment_score":0.3812890350818634},{"text":"Yep. No worries. I'll get him to give you a callback. Okay? Thank you. Bye. Bye.","start_word":187,"end_word":202,"sentiment":"neutral","sentiment_score":0.16759024560451508}],"average":{"sentiment":"neutral","sentiment_score":0.02777161012616074}}}}