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He realizes that Pex is calling the wrong person and apologizes before ending the call."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Good morning. It's Pex.","start_word":0,"end_word":3,"sentiment":"positive","sentiment_score":0.3760317265987396},{"text":"Yeah.","start_word":4,"end_word":4,"sentiment":"neutral","sentiment_score":0.2830080986022949},{"text":"Good morning.","start_word":5,"end_word":6,"sentiment":"positive","sentiment_score":0.3461000323295593},{"text":"Dylan George, it's Ronald from speaking. Cloud Solution IT. I have How to get are you it. doing today? Hang hang. Slow down. Slow down. This isn't George as you you're using an old number, and George is no longer here. So you Alright. speak to the Okay. wrong person. No problem. No. Okay. No. Bye No bye. worries.","start_word":7,"end_word":65,"sentiment":"neutral","sentiment_score":-0.08303006738424301},{"text":"Thank you.","start_word":66,"end_word":67,"sentiment":"positive","sentiment_score":0.3850348591804504},{"text":"Bye bye.","start_word":68,"end_word":69,"sentiment":"neutral","sentiment_score":0.17303891479969025}],"average":{"sentiment":"neutral","sentiment_score":-0.002706774798306552}}}}