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you?","start":17.325,"end":18.065,"sentiment":"neutral","sentiment_score":0.2888507644335429}],"sentiment":"neutral","sentiment_score":0.3321337401866913,"channel":1,"num_words":4,"start":17.085,"end":18.065},{"sentences":[{"text":"That's great to hear.","start":18.305,"end":19.345001,"sentiment":"positive","sentiment_score":0.7307132184505463},{"text":"I'm fine.","start":19.345001,"end":19.825,"sentiment":"positive","sentiment_score":0.4787248820066452},{"text":"Thank you.","start":19.825,"end":20.385,"sentiment":"positive","sentiment_score":0.5589973330497742},{"text":"My name is Melissa from accounts, your Internet service provider.","start":20.385,"end":24.485,"sentiment":"neutral","sentiment_score":0.07145754508674144},{"text":"We're just calling in to follow-up your payments.","start":24.945,"end":27.365,"sentiment":"neutral","sentiment_score":0.03563316841609776}],"sentiment":"neutral","sentiment_score":0.2306899270042777,"channel":0,"num_words":26,"start":18.305,"end":27.365},{"sentences":[{"text":"Would you like to do it over the phone using your Visa or Mastercard?","start":28.680874,"end":32.060875,"sentiment":"neutral","sentiment_score":0.035167060792446136},{"text":"Because it's still currently overdue in our record, and we don't 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agent from an Internet service provider named Melissa calls a customer named Rebecca Altai to follow up on her payments. The agent offers to use the customer's Visa or Mastercard instead of her overdue Mastercard to avoid service being cancelled. The customer agrees to this offer."},"intents":{"segments":[{"text":"My name is Melissa from accounts, your Internet service provider. We're just calling in to follow-up your payments. Would you like to do it over the phone using your Visa or Mastercard? Because it's still currently overdue in our record, and we don't want No. your That's service fine. to Thanks.","start_word":34,"end_word":84,"intents":[{"intent":"Follow-up payments","confidence_score":0.79028535}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? Hello? Hi. Hi. This is This Erica. is I'm speaking to miss Rebecca Altai. Yep. Hi. How are you today?","start_word":0,"end_word":21,"sentiment":"neutral","sentiment_score":0.06720107048749924},{"text":"Good.","start_word":22,"end_word":22,"sentiment":"positive","sentiment_score":0.4619826674461365},{"text":"How are you?","start_word":23,"end_word":25,"sentiment":"neutral","sentiment_score":0.29627448320388794},{"text":"That's great to hear. I'm fine. Thank you.","start_word":26,"end_word":33,"sentiment":"positive","sentiment_score":0.603346049785614},{"text":"My name is Melissa from accounts, your Internet service provider. We're just calling in to follow-up your payments. Would you like to do it over the phone using your Visa or Mastercard? Because it's still currently overdue in our record, and we don't want No. your That's service fine. to Thanks. be","start_word":34,"end_word":85,"sentiment":"neutral","sentiment_score":-0.03395639359951019}],"average":{"sentiment":"neutral","sentiment_score":0.08510664737585819}}}}