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Thank you.","paragraphs":[{"sentences":[{"text":"Delaney HealthTechSupport.","start":0.0,"end":0.98,"sentiment":"neutral","sentiment_score":0.024889967404305935},{"text":"Yes.","start":5.44,"end":5.7599998,"sentiment":"neutral","sentiment_score":0.26790183782577515},{"text":"Hello?","start":5.7599998,"end":6.16,"sentiment":"neutral","sentiment_score":0.24358022212982175},{"text":"How are you?","start":6.16,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.33230988184611004},{"text":"What's this regarding?","start":15.775001,"end":16.755001,"sentiment":"neutral","sentiment_score":-0.009708262048661709}],"sentiment":"neutral","sentiment_score":0.15290668541565539,"num_words":10,"start":0.0,"end":16.755001},{"sentences":[{"text":"Yeah.","start":21.215,"end":21.455,"sentiment":"neutral","sentiment_score":0.01944928802549839},{"text":"But what's it regarding recharging?","start":21.455,"end":22.895,"sentiment":"neutral","sentiment_score":-0.016879923269152643},{"text":"What did you recharge?","start":22.895,"end":23.875,"sentiment":"neutral","sentiment_score":-0.021184647688642144},{"text":"What number are they?","start":29.669998,"end":30.89,"sentiment":"neutral","sentiment_score":-0.01281855977140367},{"text":"Is that number from Australia?","start":35.51,"end":36.89,"sentiment":"neutral","sentiment_score":-0.020643175765872}],"sentiment":"neutral","sentiment_score":-0.016009422999463584,"num_words":19,"start":21.215,"end":36.89},{"sentences":[{"text":"Yeah.","start":44.535,"end":44.775,"sentiment":"neutral","sentiment_score":-0.03396199271082878},{"text":"Well, you need to call India.","start":44.775,"end":46.215,"sentiment":"neutral","sentiment_score":-0.12845395629604658},{"text":"We can't help you with any numbers outside of Australia.","start":46.215,"end":48.614998,"sentiment":"neutral","sentiment_score":-0.23813028037548065},{"text":"I don't know why people call us.","start":48.614998,"end":50.37,"sentiment":"neutral","sentiment_score":-0.22359600024563925},{"text":"We're not we're not the same company, but in saying that, when you have a roaming issue, you always call the country of origin.","start":50.85,"end":58.469997,"sentiment":"neutral","sentiment_score":-0.1427679651727279}],"sentiment":"neutral","sentiment_score":-0.17036649375222623,"num_words":48,"start":44.535,"end":58.469997},{"sentences":[{"text":"No other country can resolve that for you.","start":58.85,"end":61.19,"sentiment":"neutral","sentiment_score":-0.21224324963986874},{"text":"Well, you need to call Airtel India in in India.","start":66.315,"end":69.215004,"sentiment":"neutral","sentiment_score":-0.05953098796308041},{"text":"Correct.","start":72.635,"end":73.035,"sentiment":"neutral","sentiment_score":0.021771766245365143},{"text":"Yes.","start":73.035,"end":73.275,"sentiment":"neutral","sentiment_score":0.0401901975274086},{"text":"That's where the number's from.","start":73.275,"end":74.315,"sentiment":"neutral","sentiment_score":0.01614054776728153}],"sentiment":"neutral","sentiment_score":-0.0860236469656229,"num_words":25,"start":58.85,"end":74.315},{"sentences":[{"text":"Right?","start":74.315,"end":74.815,"sentiment":"neutral","sentiment_score":0.02860812284052372},{"text":"Yeah.","start":76.555,"end":77.055,"sentiment":"neutral","sentiment_score":0.15153703093528748},{"text":"Thank you.","start":77.515,"end":78.255005,"sentiment":"positive","sentiment_score":0.37133723497390747}],"sentiment":"neutral","sentiment_score":0.23070490593090653,"num_words":4,"start":74.315,"end":78.255005}]}}]},{"alternatives":[{"transcript":"Hi. This is Neha. I'm good. Actually, I'm just calling you. I got a a lot yesterday, I did one international recharge for roaming. Actually, I did the recharge yesterday. My phone numbers, same number. (628) 387-2475. So this is the Indian number, but right now it it's in Australia. So now whom I need to call about this? India. Oh, okay. 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This is Neha. I'm good. Actually, I'm just calling you. I got a a lot yesterday, I did one international recharge for roaming.\n\nActually, I did the recharge yesterday. My phone numbers, same number. (628) 387-2475. So this is the Indian number, but right now it it's in Australia. So now whom I need to call about this?\n\nIndia. Oh, okay. Thanks.","paragraphs":[{"sentences":[{"text":"Hi.","start":3.04,"end":3.36,"sentiment":"neutral","sentiment_score":0.1420367956161499},{"text":"This is Neha.","start":3.36,"end":4.34,"sentiment":"neutral","sentiment_score":0.17210374275843301},{"text":"I'm good.","start":7.2799997,"end":8.02,"sentiment":"positive","sentiment_score":0.5746912360191345},{"text":"Actually, I'm just calling you.","start":8.32,"end":9.679999,"sentiment":"neutral","sentiment_score":0.12332981526851654},{"text":"I got a a lot yesterday, I did one international recharge for roaming.","start":9.679999,"end":14.82,"sentiment":"neutral","sentiment_score":0.020569408169159524}],"sentiment":"neutral","sentiment_score":0.11215757826964061,"num_words":24,"start":3.04,"end":14.82},{"sentences":[{"text":"Actually, I did the recharge yesterday.","start":18.765,"end":20.865,"sentiment":"neutral","sentiment_score":0.02378206110248963},{"text":"My phone numbers, same number.","start":26.525002,"end":28.82,"sentiment":"neutral","sentiment_score":-0.015553852170705795},{"text":"(628) 387-2475.","start":31.76,"end":34.66,"sentiment":"neutral","sentiment_score":-0.00648199743591249},{"text":"So this is the Indian number, but right now it it's in Australia.","start":39.04,"end":44.105,"sentiment":"neutral","sentiment_score":-0.057670675218105316},{"text":"So now whom I need to call about this?","start":62.940002,"end":66.075,"sentiment":"neutral","sentiment_score":-0.11530860679017173}],"sentiment":"neutral","sentiment_score":-0.04958677508735231,"num_words":35,"start":18.765,"end":66.075},{"sentences":[{"text":"India.","start":71.354996,"end":71.854996,"sentiment":"neutral","sentiment_score":-0.011383147910237312},{"text":"Oh, okay.","start":75.435,"end":76.09499,"sentiment":"neutral","sentiment_score":0.08480183035135269},{"text":"Thanks.","start":76.715,"end":77.215,"sentiment":"positive","sentiment_score":0.3874443173408508}],"sentiment":"neutral","sentiment_score":0.13641620753332973,"num_words":4,"start":71.354996,"end":77.215}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Delaney HealthTechSupport.\n\nChannel 1: Hi. This is Neha.\n\nChannel 0: Yes. Hello? How are you?\n\nChannel 1: I'm good. Actually, I'm just calling you. I got a a lot yesterday, I did one international recharge for roaming.\n\nChannel 0: What's this regarding?\n\nChannel 1: Actually, I did the recharge yesterday.\n\nChannel 0: Yeah. But what's it regarding recharging? What did you recharge?\n\nChannel 1: My phone numbers, same number.\n\nChannel 0: What number are they?\n\nChannel 1: (628) 387-2475.\n\nChannel 0: Is that number from Australia?\n\nChannel 1: So this is the Indian number, but right now it it's in Australia.\n\nChannel 0: Yeah. Well, you need to call India. We can't help you with any numbers outside of Australia. I don't know why people call us. We're not we're not the same company, but in saying that, when you have a roaming issue, you always call the country of origin.\n\nNo other country can resolve that for you.\n\nChannel 1: So now whom I need to call about this?\n\nChannel 0: Well, you need to call Airtel India in in India.\n\nChannel 1: India.\n\nChannel 0: Correct. Yes. That's where the number's from. Right?\n\nChannel 1: Oh, okay.\n\nChannel 0: Yeah.\n\nChannel 1: Thanks.\n\nChannel 0: Thank you.","paragraphs":[{"sentences":[{"text":"Delaney HealthTechSupport.","start":0.0,"end":0.98,"sentiment":"neutral","sentiment_score":0.024889967404305935}],"sentiment":"neutral","sentiment_score":0.024889967404305935,"channel":0,"num_words":2,"start":0.0,"end":0.98},{"sentences":[{"text":"Hi.","start":3.04,"end":3.36,"sentiment":"neutral","sentiment_score":0.1420367956161499},{"text":"This is Neha.","start":3.36,"end":4.34,"sentiment":"neutral","sentiment_score":0.17210374275843301}],"sentiment":"neutral","sentiment_score":0.16458700597286224,"channel":1,"num_words":4,"start":3.04,"end":4.34},{"sentences":[{"text":"Yes.","start":5.44,"end":5.7599998,"sentiment":"neutral","sentiment_score":0.26790183782577515},{"text":"Hello?","start":5.7599998,"end":6.16,"sentiment":"neutral","sentiment_score":0.24358022212982175},{"text":"How are you?","start":6.16,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.33230988184611004}],"sentiment":"neutral","sentiment_score":0.3016823410987854,"channel":0,"num_words":5,"start":5.44,"end":6.8999996},{"sentences":[{"text":"I'm good.","start":7.2799997,"end":8.02,"sentiment":"positive","sentiment_score":0.5746912360191345},{"text":"Actually, I'm just calling you.","start":8.32,"end":9.679999,"sentiment":"neutral","sentiment_score":0.12332981526851654},{"text":"I got a a lot yesterday, I did one international recharge for roaming.","start":9.679999,"end":14.82,"sentiment":"neutral","sentiment_score":0.020569408169159524}],"sentiment":"neutral","sentiment_score":0.10167169272899627,"channel":1,"num_words":20,"start":7.2799997,"end":14.82},{"sentences":[{"text":"What's this 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387-2475.","start":31.76,"end":34.66,"sentiment":"neutral","sentiment_score":-0.00648199743591249}],"sentiment":"neutral","sentiment_score":-0.00648199743591249,"channel":1,"num_words":2,"start":31.76,"end":34.66},{"sentences":[{"text":"Is that number from Australia?","start":35.51,"end":36.89,"sentiment":"neutral","sentiment_score":-0.020643175765872}],"sentiment":"neutral","sentiment_score":-0.020643175765872,"channel":0,"num_words":5,"start":35.51,"end":36.89},{"sentences":[{"text":"So this is the Indian number, but right now it it's in Australia.","start":39.04,"end":44.105,"sentiment":"neutral","sentiment_score":-0.057670675218105316}],"sentiment":"neutral","sentiment_score":-0.057670675218105316,"channel":1,"num_words":13,"start":39.04,"end":44.105},{"sentences":[{"text":"Yeah.","start":44.535,"end":44.775,"sentiment":"neutral","sentiment_score":-0.03396199271082878},{"text":"Well, you need to call India.","start":44.775,"end":46.215,"sentiment":"neutral","sentiment_score":-0.12845395629604658},{"text":"We can't help you with any numbers outside of Australia.","start":46.215,"end":48.614998,"sentiment":"neutral","sentiment_score":-0.23813028037548065},{"text":"I don't know why people call us.","start":48.614998,"end":50.37,"sentiment":"neutral","sentiment_score":-0.22359600024563925},{"text":"We're not we're not the same company, but in saying that, when you have a roaming issue, you always call the country of origin.","start":50.85,"end":58.469997,"sentiment":"neutral","sentiment_score":-0.1427679651727279}],"sentiment":"neutral","sentiment_score":-0.17036649375222623,"channel":0,"num_words":48,"start":44.535,"end":58.469997},{"sentences":[{"text":"No other country can resolve that for you.","start":58.85,"end":61.19,"sentiment":"neutral","sentiment_score":-0.21224324963986874}],"sentiment":"neutral","sentiment_score":-0.21224324963986874,"channel":0,"num_words":8,"start":58.85,"end":61.19},{"sentences":[{"text":"So now whom I need to call about this?","start":62.940002,"end":66.075,"sentiment":"neutral","sentiment_score":-0.11530860679017173}],"sentiment":"neutral","sentiment_score":-0.11530860679017173,"channel":1,"num_words":9,"start":62.940002,"end":66.075},{"sentences":[{"text":"Well, you need to call Airtel India in in India.","start":66.315,"end":69.215004,"sentiment":"neutral","sentiment_score":-0.05953098796308041}],"sentiment":"neutral","sentiment_score":-0.05953098796308041,"channel":0,"num_words":10,"start":66.315,"end":69.215004},{"sentences":[{"text":"India.","start":71.354996,"end":71.854996,"sentiment":"neutral","sentiment_score":-0.011383147910237312}],"sentiment":"neutral","sentiment_score":-0.011383147910237312,"channel":1,"num_words":1,"start":71.354996,"end":71.854996},{"sentences":[{"text":"Correct.","start":72.635,"end":73.035,"sentiment":"neutral","sentiment_score":0.021771766245365143},{"text":"Yes.","start":73.035,"end":73.275,"sentiment":"neutral","sentiment_score":0.0401901975274086},{"text":"That's where the number's from.","start":73.275,"end":74.315,"sentiment":"neutral","sentiment_score":0.01614054776728153},{"text":"Right?","start":74.315,"end":74.815,"sentiment":"neutral","sentiment_score":0.02860812284052372}],"sentiment":"neutral","sentiment_score":0.02140910318121314,"channel":0,"num_words":8,"start":72.635,"end":74.815},{"sentences":[{"text":"Oh, okay.","start":75.435,"end":76.09499,"sentiment":"neutral","sentiment_score":0.08480183035135269}],"sentiment":"neutral","sentiment_score":0.08480183035135269,"channel":1,"num_words":2,"start":75.435,"end":76.09499},{"sentences":[{"text":"Yeah.","start":76.555,"end":77.055,"sentiment":"neutral","sentiment_score":0.15153703093528748}],"sentiment":"neutral","sentiment_score":0.15153703093528748,"channel":0,"num_words":1,"start":76.555,"end":77.055},{"sentences":[{"text":"Thanks.","start":76.715,"end":77.215,"sentiment":"positive","sentiment_score":0.3874443173408508}],"sentiment":"positive","sentiment_score":0.3874443173408508,"channel":1,"num_words":1,"start":76.715,"end":77.215},{"sentences":[{"text":"Thank you.","start":77.515,"end":78.255005,"sentiment":"positive","sentiment_score":0.37133723497390747}],"sentiment":"positive","sentiment_score":0.37133723497390747,"channel":0,"num_words":2,"start":77.515,"end":78.255005}]},"summary":{"result":"success","short":"The customer, Neha, is calling because she had a roaming charge the previous day but wasn't sure what it was regarding. The agent, Neha, explains that she had already done an international recharge for roaming and asks which number is associated with the recharge. The agent tells her to call Airtel India in India to resolve the issue."},"intents":{"segments":[{"text":"I got a a lot yesterday, I did one international recharge for roaming. What's this regarding?","start_word":18,"end_word":33,"intents":[{"intent":"Recharge","confidence_score":0.12631278}]},{"text":"What number are they?","start_word":55,"end_word":58,"intents":[{"intent":"Confirm number","confidence_score":0.036518082}]},{"text":"That's where the number's from. Right?","start_word":157,"end_word":162,"intents":[{"intent":"Confirm location","confidence_score":0.026777951},{"intent":"Confirm origin","confidence_score":0.0010125588},{"intent":"Confirm connection","confidence_score":0.0018323337}]}]},"sentiments":{"segments":[{"text":"Delaney HealthTechSupport. Hi. This is Neha. Yes. Hello?","start_word":0,"end_word":7,"sentiment":"neutral","sentiment_score":0.12437088787555696},{"text":"How are you? I'm good.","start_word":8,"end_word":12,"sentiment":"positive","sentiment_score":0.4725014269351959},{"text":"Actually, I'm just calling you. I got a a lot yesterday, I did one international recharge for roaming. What's this regarding? Actually, I did the recharge yesterday. Yeah. But what's it regarding recharging? What did you recharge? My phone numbers, same number. What number are they? (628) 387-2475. Is that number from Australia? So this is the Indian number, but right now it it's in Australia. Yeah. Well, you need to call India. We can't help you with any numbers outside of Australia. I don't know why people call us. We're not we're not the same company, but in saying that, when you have a roaming issue, you always call the country of origin. No other country can resolve that for you. So now whom I need to call about this? Well, you need to call Airtel India in in India. India. Correct. Yes. That's where the number's from. Right? Oh, okay. Yeah.","start_word":13,"end_word":165,"sentiment":"neutral","sentiment_score":-0.06167377531528473},{"text":"Thanks. Thank you.","start_word":166,"end_word":168,"sentiment":"positive","sentiment_score":0.4198988974094391}],"average":{"sentiment":"neutral","sentiment_score":-0.019610953330993653}}}}