{"metadata":{"transaction_key":"deprecated","request_id":"01a01238-0240-7250-a3d2-77a4df0faf29","sha256":"42ea86dab07e76806997a18265ee7eed12533cae44ca70cc1250b81b2a6d3001","created":"2026-08-18T00:14:16.743Z","duration":42.04794,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":87,"output_tokens":61},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":100,"output_tokens":100},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":100,"output_tokens":6}},"results":{"channels":[{"alternatives":[{"transcript":"Yes, Hannah. Good morning. I'm looking for James. Tomorrow. Sure. Mary from Vigilance AI. Maybe I'll just write your ring back tomorrow. Thank you.","confidence":0.9980469,"words":[{"word":"yes","start":21.654999,"end":21.895,"confidence":0.92285156,"punctuated_word":"Yes,","sentiment":"neutral","sentiment_score":0.11924134194850922},{"word":"hannah","start":21.895,"end":22.295,"confidence":0.73742676,"punctuated_word":"Hannah.","sentiment":"neutral","sentiment_score":0.10603545606136322},{"word":"good","start":22.295,"end":22.535,"confidence":1.0,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.22650235891342163},{"word":"morning","start":22.535,"end":22.935,"confidence":1.0,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.17337432503700256},{"word":"i'm","start":22.935,"end":23.095,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.030864914879202843},{"word":"looking","start":23.095,"end":23.414999,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.014914214611053469},{"word":"for","start":23.414999,"end":23.735,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.00605066679418087},{"word":"james","start":23.735,"end":24.235,"confidence":0.95288086,"punctuated_word":"James.","sentiment":"neutral","sentiment_score":-0.016992701217532158},{"word":"tomorrow","start":29.279999,"end":29.779999,"confidence":0.7871094,"punctuated_word":"Tomorrow.","sentiment":"neutral","sentiment_score":-0.04639154672622681},{"word":"sure","start":29.92,"end":30.42,"confidence":0.99853516,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.01271023415029049},{"word":"mary","start":31.279999,"end":31.779999,"confidence":0.98828125,"punctuated_word":"Mary","sentiment":"neutral","sentiment_score":0.011734038591384888},{"word":"from","start":32.16,"end":32.66,"confidence":0.99609375,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.04275437071919441},{"word":"vigilance","start":32.72,"end":33.22,"confidence":0.9663086,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.04474467784166336},{"word":"ai","start":33.68,"end":34.18,"confidence":0.845459,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.039005592465400696},{"word":"maybe","start":34.72,"end":35.04,"confidence":0.9980469,"punctuated_word":"Maybe","sentiment":"neutral","sentiment_score":-0.042813293635845184},{"word":"i'll","start":35.04,"end":35.2,"confidence":0.9995117,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.018138527870178223},{"word":"just","start":35.2,"end":35.44,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.06703078746795654},{"word":"write","start":35.44,"end":35.6,"confidence":0.9560547,"punctuated_word":"write","sentiment":"neutral","sentiment_score":-0.04640542715787888},{"word":"your","start":35.6,"end":35.76,"confidence":0.9448242,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.03309168666601181},{"word":"ring","start":35.76,"end":35.92,"confidence":0.5498047,"punctuated_word":"ring","sentiment":"neutral","sentiment_score":0.020613454282283783},{"word":"back","start":35.92,"end":36.16,"confidence":0.9980469,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.05007251352071762},{"word":"tomorrow","start":36.16,"end":36.66,"confidence":0.99609375,"punctuated_word":"tomorrow.","sentiment":"neutral","sentiment_score":0.01192774623632431},{"word":"thank","start":36.879997,"end":37.2,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5675111413002014},{"word":"you","start":37.2,"end":37.7,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4549950361251831}],"paragraphs":{"transcript":"\nYes, Hannah. Good morning. I'm looking for James. Tomorrow. Sure.\n\nMary from Vigilance AI. Maybe I'll just write your ring back tomorrow. Thank you.","paragraphs":[{"sentences":[{"text":"Yes, Hannah.","start":21.654999,"end":22.295,"sentiment":"neutral","sentiment_score":0.11263839900493622},{"text":"Good morning.","start":22.295,"end":22.935,"sentiment":"neutral","sentiment_score":0.1999383419752121},{"text":"I'm looking for James.","start":22.935,"end":24.235,"sentiment":"neutral","sentiment_score":0.008709273766726255},{"text":"Tomorrow.","start":29.279999,"end":29.779999,"sentiment":"neutral","sentiment_score":-0.04639154672622681},{"text":"Sure.","start":29.92,"end":30.42,"sentiment":"neutral","sentiment_score":0.01271023415029049}],"sentiment":"neutral","sentiment_score":0.06263092644512654,"num_words":10,"start":21.654999,"end":30.42},{"sentences":[{"text":"Mary from Vigilance AI.","start":31.279999,"end":34.18,"sentiment":"neutral","sentiment_score":0.03455966990441084},{"text":"Maybe I'll just write your ring back tomorrow.","start":34.72,"end":36.66,"sentiment":"neutral","sentiment_score":-0.02812637947499752},{"text":"Thank you.","start":36.879997,"end":37.7,"sentiment":"positive","sentiment_score":0.5112530887126923}],"sentiment":"neutral","sentiment_score":0.06683813008878912,"num_words":14,"start":31.279999,"end":37.7}]}}]},{"alternatives":[{"transcript":"Thank you for calling Fiducien. Please hold the line, and we'll be with you shortly. Good morning. This is Hannah. James is not in the office today. He'll be in tomorrow. May I ask who's calling? Okay. Thanks. Bye.","confidence":1.0,"words":[{"word":"thank","start":1.28,"end":1.5999999,"confidence":0.5605469,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5884844660758972},{"word":"you","start":1.5999999,"end":1.76,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5505180358886719},{"word":"for","start":1.76,"end":1.92,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5498348474502563},{"word":"calling","start":1.92,"end":2.1599998,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.5582126975059509},{"word":"fiducien","start":2.1599998,"end":2.6399999,"confidence":0.6003906,"punctuated_word":"Fiducien.","sentiment":"positive","sentiment_score":0.6813403367996216},{"word":"please","start":2.6399999,"end":2.8799999,"confidence":1.0,"punctuated_word":"Please","sentiment":"positive","sentiment_score":0.45082247257232666},{"word":"hold","start":2.8799999,"end":3.04,"confidence":1.0,"punctuated_word":"hold","sentiment":"positive","sentiment_score":0.4205315709114074},{"word":"the","start":3.04,"end":3.12,"confidence":0.99902344,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.3830888569355011},{"word":"line","start":3.12,"end":3.28,"confidence":0.8352051,"punctuated_word":"line,","sentiment":"positive","sentiment_score":0.42343175411224365},{"word":"and","start":3.28,"end":3.4399998,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.4463426470756531},{"word":"we'll","start":3.4399998,"end":3.6,"confidence":0.9995117,"punctuated_word":"we'll","sentiment":"positive","sentiment_score":0.3926360607147217},{"word":"be","start":3.6,"end":3.6799998,"confidence":1.0,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.4579753875732422},{"word":"with","start":3.6799998,"end":3.84,"confidence":1.0,"punctuated_word":"with","sentiment":"positive","sentiment_score":0.38576334714889526},{"word":"you","start":3.84,"end":4.0,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.45821380615234375},{"word":"shortly","start":4.0,"end":4.5,"confidence":1.0,"punctuated_word":"shortly.","sentiment":"positive","sentiment_score":0.40786612033843994},{"word":"good","start":19.405,"end":19.565,"confidence":0.7685547,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.459063708782196},{"word":"morning","start":19.565,"end":19.885,"confidence":0.94262695,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.3338346481323242},{"word":"this","start":19.885,"end":20.125,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.17406705021858215},{"word":"is","start":20.125,"end":20.285,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.18799467384815216},{"word":"hannah","start":20.285,"end":20.785,"confidence":0.9926758,"punctuated_word":"Hannah.","sentiment":"neutral","sentiment_score":0.17693303525447843},{"word":"james","start":26.045,"end":26.365,"confidence":0.78564453,"punctuated_word":"James","sentiment":"neutral","sentiment_score":-0.17139370739459991},{"word":"is","start":26.365,"end":26.525002,"confidence":0.99609375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.2372257113456726},{"word":"not","start":26.525002,"end":26.685001,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.2088032215833664},{"word":"in","start":26.685001,"end":26.845001,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.18296869099140167},{"word":"the","start":26.845001,"end":27.005001,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.17402873933315277},{"word":"office","start":27.005001,"end":27.325,"confidence":1.0,"punctuated_word":"office","sentiment":"neutral","sentiment_score":-0.21084536612033844},{"word":"today","start":27.325,"end":27.725,"confidence":0.9926758,"punctuated_word":"today.","sentiment":"neutral","sentiment_score":-0.2057395577430725},{"word":"he'll","start":27.725,"end":27.965,"confidence":0.9951172,"punctuated_word":"He'll","sentiment":"neutral","sentiment_score":-0.12469303607940674},{"word":"be","start":27.965,"end":28.045,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.10359668731689452},{"word":"in","start":28.045,"end":28.285,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.09310407191514967},{"word":"tomorrow","start":28.285,"end":28.785,"confidence":1.0,"punctuated_word":"tomorrow.","sentiment":"neutral","sentiment_score":-0.10256977379322052},{"word":"may","start":29.4,"end":29.52,"confidence":0.99902344,"punctuated_word":"May","sentiment":"neutral","sentiment_score":-0.008682966232299805},{"word":"i","start":29.52,"end":29.64,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.011567868292331696},{"word":"ask","start":29.64,"end":30.14,"confidence":0.99902344,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":0.004448197782039642},{"word":"who's","start":31.76,"end":32.260002,"confidence":0.99560547,"punctuated_word":"who's","sentiment":"neutral","sentiment_score":0.006740251090377569},{"word":"calling","start":33.88,"end":34.38,"confidence":1.0,"punctuated_word":"calling?","sentiment":"neutral","sentiment_score":-0.002841707319021225},{"word":"okay","start":37.8,"end":38.3,"confidence":0.99609375,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.2442135214805603},{"word":"thanks","start":38.36,"end":38.86,"confidence":0.9995117,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.46839332580566406},{"word":"bye","start":39.0,"end":39.5,"confidence":0.99902344,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.19722527265548703}],"paragraphs":{"transcript":"\nThank you for calling Fiducien. Please hold the line, and we'll be with you shortly. Good morning. This is Hannah. James is not in the office today.\n\nHe'll be in tomorrow. May I ask who's calling? Okay. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Fiducien.","start":1.28,"end":2.6399999,"sentiment":"positive","sentiment_score":0.5856780767440796},{"text":"Please hold the line, and we'll be with you shortly.","start":2.6399999,"end":4.5,"sentiment":"positive","sentiment_score":0.4226672023534775},{"text":"Good morning.","start":19.405,"end":19.885,"sentiment":"positive","sentiment_score":0.39644917845726013},{"text":"This is Hannah.","start":19.885,"end":20.785,"sentiment":"neutral","sentiment_score":0.17966491977373758},{"text":"James is not in the office today.","start":26.045,"end":27.725,"sentiment":"neutral","sentiment_score":-0.19871499921594346}],"sentiment":"neutral","sentiment_score":0.26281298255478897,"num_words":27,"start":1.28,"end":27.725},{"sentences":[{"text":"He'll be in tomorrow.","start":27.725,"end":28.785,"sentiment":"neutral","sentiment_score":-0.10599089227616787},{"text":"May I ask who's calling?","start":29.4,"end":34.38,"sentiment":"neutral","sentiment_score":-0.0023808185942471027},{"text":"Okay.","start":37.8,"end":38.3,"sentiment":"neutral","sentiment_score":0.2442135214805603},{"text":"Thanks.","start":38.36,"end":38.86,"sentiment":"positive","sentiment_score":0.46839332580566406},{"text":"Bye.","start":39.0,"end":39.5,"sentiment":"neutral","sentiment_score":0.19722527265548703}],"sentiment":"neutral","sentiment_score":0.0394970381554837,"num_words":12,"start":27.725,"end":39.5}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Fiducien. Please hold the line, and we'll be with you shortly. Good morning. This is Hannah.\n\nChannel 0: Yes, Hannah. Good morning. I'm looking for James.\n\nChannel 1: James is not in the office today. He'll be in tomorrow.\n\nChannel 0: Tomorrow.\n\nChannel 1: May I ask\n\nChannel 0: Sure. Mary\n\nChannel 1: who's\n\nChannel 0: from Vigilance AI.\n\nChannel 1: calling?\n\nChannel 0: Maybe I'll just write your ring back tomorrow. Thank you.\n\nChannel 1: Okay. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Fiducien.","start":1.28,"end":2.6399999,"sentiment":"positive","sentiment_score":0.5856780767440796},{"text":"Please hold the line, and we'll be with you shortly.","start":2.6399999,"end":4.5,"sentiment":"positive","sentiment_score":0.4226672023534775},{"text":"Good morning.","start":19.405,"end":19.885,"sentiment":"positive","sentiment_score":0.39644917845726013},{"text":"This is Hannah.","start":19.885,"end":20.785,"sentiment":"neutral","sentiment_score":0.17966491977373758}],"sentiment":"positive","sentiment_score":0.4243477761745453,"channel":1,"num_words":20,"start":1.28,"end":20.785},{"sentences":[{"text":"Yes, Hannah.","start":21.654999,"end":22.295,"sentiment":"neutral","sentiment_score":0.11263839900493622},{"text":"Good morning.","start":22.295,"end":22.935,"sentiment":"neutral","sentiment_score":0.1999383419752121},{"text":"I'm looking for James.","start":22.935,"end":24.235,"sentiment":"neutral","sentiment_score":0.008709273766726255}],"sentiment":"neutral","sentiment_score":0.0824988221284002,"channel":0,"num_words":8,"start":21.654999,"end":24.235},{"sentences":[{"text":"James is not in the office today.","start":26.045,"end":27.725,"sentiment":"neutral","sentiment_score":-0.19871499921594346},{"text":"He'll be in tomorrow.","start":27.725,"end":28.785,"sentiment":"neutral","sentiment_score":-0.10599089227616787}],"sentiment":"neutral","sentiment_score":-0.16499714214693417,"channel":1,"num_words":11,"start":26.045,"end":28.785},{"sentences":[{"text":"Tomorrow.","start":29.279999,"end":29.779999,"sentiment":"neutral","sentiment_score":-0.04639154672622681}],"sentiment":"neutral","sentiment_score":-0.04639154672622681,"channel":0,"num_words":1,"start":29.279999,"end":29.779999},{"sentences":[{"text":"May I ask","start":29.4,"end":30.14,"sentiment":"neutral","sentiment_score":-0.005267545580863953}],"sentiment":"neutral","sentiment_score":-0.005267545580863953,"channel":1,"num_words":3,"start":29.4,"end":30.14},{"sentences":[{"text":"Sure.","start":29.92,"end":30.42,"sentiment":"neutral","sentiment_score":0.01271023415029049},{"text":"Mary","start":31.279999,"end":31.779999,"sentiment":"neutral","sentiment_score":0.011734038591384888}],"sentiment":"neutral","sentiment_score":0.012222136370837688,"channel":0,"num_words":2,"start":29.92,"end":31.779999},{"sentences":[{"text":"who's","start":31.76,"end":32.260002,"sentiment":"neutral","sentiment_score":0.006740251090377569}],"sentiment":"neutral","sentiment_score":0.006740251090377569,"channel":1,"num_words":1,"start":31.76,"end":32.260002},{"sentences":[{"text":"from Vigilance AI.","start":32.16,"end":34.18,"sentiment":"neutral","sentiment_score":0.04216821367541949}],"sentiment":"neutral","sentiment_score":0.04216821367541949,"channel":0,"num_words":3,"start":32.16,"end":34.18},{"sentences":[{"text":"calling?","start":33.88,"end":34.38,"sentiment":"neutral","sentiment_score":-0.002841707319021225}],"sentiment":"neutral","sentiment_score":-0.002841707319021225,"channel":1,"num_words":1,"start":33.88,"end":34.38},{"sentences":[{"text":"Maybe I'll just write your ring back tomorrow.","start":34.72,"end":36.66,"sentiment":"neutral","sentiment_score":-0.02812637947499752},{"text":"Thank you.","start":36.879997,"end":37.7,"sentiment":"positive","sentiment_score":0.5112530887126923}],"sentiment":"neutral","sentiment_score":0.07974951416254043,"channel":0,"num_words":10,"start":34.72,"end":37.7},{"sentences":[{"text":"Okay.","start":37.8,"end":38.3,"sentiment":"neutral","sentiment_score":0.2442135214805603},{"text":"Thanks.","start":38.36,"end":38.86,"sentiment":"positive","sentiment_score":0.46839332580566406},{"text":"Bye.","start":39.0,"end":39.5,"sentiment":"neutral","sentiment_score":0.19722527265548703}],"sentiment":"neutral","sentiment_score":0.3032773733139038,"channel":1,"num_words":3,"start":37.8,"end":39.5}]},"summary":{"result":"success","short":"The customer calls Fiducien and is put on hold briefly before being greeted by Hannah. Hannah informs the customer that James is not in the office but will be back tomorrow and asks for a message to be written when the customer comes back the next day. The customer agrees and ends the call."},"intents":{"segments":[{"text":"I'm looking for James. James is not in the office today. He'll be in tomorrow. Tomorrow. May I ask Sure. Mary who's from Vigilance AI. calling? Maybe I'll just write your ring back tomorrow. Thank you. Okay. Thanks.","start_word":24,"end_word":61,"intents":[{"intent":"Find james","confidence_score":0.01953292}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Fiducien. Please hold the line, and we'll be with you shortly. Good morning.","start_word":0,"end_word":16,"sentiment":"positive","sentiment_score":0.4855279326438904},{"text":"This is Hannah. Yes, Hannah. Good morning. I'm looking for James. James is not in the office today. He'll be in tomorrow. Tomorrow. May I ask Sure. Mary who's from Vigilance AI. calling? Maybe I'll just write your ring back tomorrow.","start_word":17,"end_word":57,"sentiment":"neutral","sentiment_score":-0.009124979376792908},{"text":"Thank you.","start_word":58,"end_word":59,"sentiment":"positive","sentiment_score":0.4925003945827484},{"text":"Okay.","start_word":60,"end_word":60,"sentiment":"neutral","sentiment_score":0.2442135214805603},{"text":"Thanks.","start_word":61,"end_word":61,"sentiment":"positive","sentiment_score":0.46839332580566406},{"text":"Bye.","start_word":62,"end_word":62,"sentiment":"neutral","sentiment_score":0.2634844481945038}],"average":{"sentiment":"neutral","sentiment_score":0.1573289680480957}}}}