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Oh, sorry. We got cut off there. Yeah. You did actually.\n\nYeah. That's right. Yeah. I can't I can't I can't get the invoice. I cannot see the invoice from it, and that's the problem.\n\nI just want to be able to get the invoice to match it up and print the invoice out, and that's it. But I have no copy of the invoice. Mhmm. Yeah. I thought it would be.\n\nYeah. That'd be great. Will you send it to my email address? It's mike dot burns, yeah, @coulibar.org.au. Yeah.\n\nWell, that come through fairly soon, will it? Brilliant. That's great. Thanks for your help. Thank you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.00024820794351398945},{"text":"Oh, sorry.","start":2.24,"end":2.8,"sentiment":"neutral","sentiment_score":-0.12182549387216568},{"text":"We got cut off there.","start":2.8,"end":4.02,"sentiment":"neutral","sentiment_score":-0.21200932562351227},{"text":"Yeah.","start":13.605,"end":13.844999,"sentiment":"neutral","sentiment_score":0.013096372596919537},{"text":"You did actually.","start":13.844999,"end":14.905,"sentiment":"neutral","sentiment_score":0.008564296799401442}],"sentiment":"neutral","sentiment_score":-0.10538834541027124,"num_words":12,"start":0.16,"end":14.905},{"sentences":[{"text":"Yeah.","start":14.965,"end":15.465,"sentiment":"neutral","sentiment_score":-0.007633131928741932},{"text":"That's right.","start":18.404999,"end":18.885,"sentiment":"neutral","sentiment_score":-0.07144258357584476},{"text":"Yeah.","start":18.885,"end":19.125,"sentiment":"neutral","sentiment_score":-0.09274544566869736},{"text":"I can't I can't I can't get the invoice.","start":19.125,"end":20.724998,"sentiment":"neutral","sentiment_score":-0.2555586033397251},{"text":"I cannot see the invoice from it, and that's the problem.","start":20.724998,"end":23.125,"sentiment":"negative","sentiment_score":-0.3423192501068115}],"sentiment":"neutral","sentiment_score":-0.2628667885825659,"num_words":24,"start":14.965,"end":23.125},{"sentences":[{"text":"I just want to be able to get the invoice to match it up and print the invoice out, and that's it.","start":23.125,"end":27.044998,"sentiment":"neutral","sentiment_score":-0.1483867107467218},{"text":"But I have no copy of the invoice.","start":27.044998,"end":29.439999,"sentiment":"neutral","sentiment_score":-0.3000057954341173},{"text":"Mhmm.","start":41.18,"end":41.5,"sentiment":"neutral","sentiment_score":0.009795371443033218},{"text":"Yeah.","start":41.5,"end":41.82,"sentiment":"neutral","sentiment_score":0.010113421827554704},{"text":"I thought it would be.","start":41.82,"end":42.885,"sentiment":"neutral","sentiment_score":-0.009454772062599658}],"sentiment":"neutral","sentiment_score":-0.15383565045792508,"num_words":37,"start":23.125,"end":42.885},{"sentences":[{"text":"Yeah.","start":51.284996,"end":51.684998,"sentiment":"neutral","sentiment_score":0.13615059852600098},{"text":"That'd be great.","start":51.684998,"end":52.664997,"sentiment":"neutral","sentiment_score":0.3017910420894623},{"text":"Will you send it to my email address?","start":53.045,"end":55.144997,"sentiment":"neutral","sentiment_score":0.10971112828701735},{"text":"It's mike dot burns, yeah, @coulibar.org.au.","start":59.53,"end":72.875,"sentiment":"neutral","sentiment_score":0.014456907209629813},{"text":"Yeah.","start":90.53,"end":90.77,"sentiment":"neutral","sentiment_score":0.08257287740707397}],"sentiment":"neutral","sentiment_score":0.10992247746080945,"num_words":19,"start":51.284996,"end":90.77},{"sentences":[{"text":"Well, that come through fairly soon, will it?","start":90.77,"end":97.25,"sentiment":"neutral","sentiment_score":0.09465025085955858},{"text":"Brilliant.","start":97.25,"end":97.729996,"sentiment":"positive","sentiment_score":0.551878809928894},{"text":"That's great.","start":97.729996,"end":98.21,"sentiment":"positive","sentiment_score":0.6031976342201233},{"text":"Thanks for your help.","start":98.21,"end":99.27,"sentiment":"positive","sentiment_score":0.5820050686597824},{"text":"Thank you.","start":101.11494,"end":101.854935,"sentiment":"positive","sentiment_score":0.5285245180130005}],"sentiment":"positive","sentiment_score":0.3470909056418082,"num_words":17,"start":90.77,"end":101.854935},{"sentences":[{"text":"Bye.","start":102.47494,"end":102.97494,"sentiment":"neutral","sentiment_score":0.10877800732851028}],"sentiment":"neutral","sentiment_score":0.10877800732851028,"num_words":1,"start":102.47494,"end":102.97494}]}}]},{"alternatives":[{"transcript":"Hello? Yeah. Sorry about that. I think it's yeah. I think it might be my reception. Sorry. I just moved to a different spot. Do I sound better now? Can you hear me well? Yeah. I'm really sorry about that. So yep. Exactly. So I I can actually I actually have traced it, and it's for a purchase for the 05/22/2026. It was for the old platform account that you guys had. Yeah. So it was for 170.61. So what I can actually do, I'll send this over via email. Yeah. Sure. Would it be for the same email? Mike dot burns. Wait. Let me just check. Mike dot burns. Boulevard dot org dot a u. Okay. Gotcha. Okay. Yep. Perfect. Cool. I'll send that in a little bit. I'll ask our our accounts team to to reach out to you with that with those details. Okay? Yeah. So it would come through in the next, like, five, ten minutes. Yep. Perfect. No worries, Mike. Have a good one. 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Yeah. Sorry about that. I think it's yeah. I think it might be my reception.\n\nSorry. I just moved to a different spot. Do I sound better now? Can you hear me well? Yeah.\n\nI'm really sorry about that. So yep. Exactly. So I I can actually I actually have traced it, and it's for a purchase for the 05/22/2026. It was for the old platform account that you guys had.\n\nYeah. So it was for 170.61. So what I can actually do, I'll send this over via email. Yeah. Sure.\n\nWould it be for the same email? Mike dot burns. Wait. Let me just check. Mike dot burns.\n\nBoulevard dot org dot a u. Okay. Gotcha. Okay. Yep.\n\nPerfect. Cool. I'll send that in a little bit. I'll ask our our accounts team to to reach out to you with that with those details. Okay?\n\nYeah. So it would come through in the next, like, five, ten minutes. Yep. Perfect. No worries, Mike.\n\nHave a good one. 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We got cut off there.\n\nChannel 1: Yeah. Sorry about that. I think it's yeah. I think it might be my reception. Sorry.\n\nI just moved to a different spot. Do I sound better now?\n\nChannel 0: Yeah.\n\nChannel 1: Can\n\nChannel 0: You\n\nChannel 1: you hear\n\nChannel 0: did\n\nChannel 1: me well?\n\nChannel 0: actually. Yeah.\n\nChannel 1: Yeah. I'm really sorry about that.\n\nChannel 0: That's\n\nChannel 1: So\n\nChannel 0: right. Yeah. I can't I can't I can't get the invoice. I cannot see the invoice from it, and that's the problem. I just want to be able to get the invoice to match it up and print the invoice out, and that's it.\n\nBut I\n\nChannel 1: yep.\n\nChannel 0: have no copy of the invoice.\n\nChannel 1: Exactly. So I I can actually I actually have traced it, and it's for a purchase for the 05/22/2026. It was for the old platform account that you guys had.\n\nChannel 0: Mhmm. Yeah. I thought it would be.\n\nChannel 1: Yeah. So it was for 170.61. So what I can actually do, I'll send this over via email.\n\nChannel 0: Yeah. That'd be great. Will you send it to my email address?\n\nChannel 1: Yeah. Sure. Would it be for the same email?\n\nChannel 0: It's mike dot burns,\n\nChannel 1: Mike dot burns. Wait. Let me just check. Mike dot burns.\n\nChannel 0: yeah, @coulibar.org.au.\n\nChannel 1: Boulevard dot org dot a u. Okay. Gotcha. Okay. Yep.\n\nPerfect. Cool. I'll send that in a little bit. I'll ask our our accounts team to to reach out to you with that with those details. Okay?\n\nChannel 0: Yeah. Well, that come through fairly soon, will\n\nChannel 1: Yeah. So it would come through in the next, like, five, ten minutes.\n\nChannel 0: it? Brilliant. That's great. Thanks for\n\nChannel 1: Yep.\n\nChannel 0: your help.\n\nChannel 1: Perfect. No worries, Mike. Have\n\nChannel 0: Thank\n\nChannel 1: a good\n\nChannel 0: you.\n\nChannel 1: one. Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.00024820794351398945}],"sentiment":"neutral","sentiment_score":0.00024820794351398945,"channel":0,"num_words":1,"start":0.16,"end":0.65999997},{"sentences":[{"text":"Hello?","start":1.4399999,"end":1.9399999,"sentiment":"neutral","sentiment_score":-0.004346949979662895}],"sentiment":"neutral","sentiment_score":-0.004346949979662895,"channel":1,"num_words":1,"start":1.4399999,"end":1.9399999},{"sentences":[{"text":"Oh, sorry.","start":2.24,"end":2.8,"sentiment":"neutral","sentiment_score":-0.12182549387216568},{"text":"We got cut off 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good","start":101.155,"end":101.475006,"sentiment":"positive","sentiment_score":0.5753787457942963}],"sentiment":"positive","sentiment_score":0.5753787457942963,"channel":1,"num_words":2,"start":101.155,"end":101.475006},{"sentences":[{"text":"you.","start":101.354935,"end":101.854935,"sentiment":"positive","sentiment_score":0.5323276519775391}],"sentiment":"positive","sentiment_score":0.5323276519775391,"channel":0,"num_words":1,"start":101.354935,"end":101.854935},{"sentences":[{"text":"one.","start":101.475006,"end":101.975006,"sentiment":"neutral","sentiment_score":0.29219308495521545},{"text":"Bye.","start":102.195,"end":102.695,"sentiment":"neutral","sentiment_score":0.20489846169948575}],"sentiment":"neutral","sentiment_score":0.24854577332735062,"channel":1,"num_words":2,"start":101.475006,"end":102.695},{"sentences":[{"text":"Bye.","start":102.47494,"end":102.97494,"sentiment":"neutral","sentiment_score":0.10877800732851028}],"sentiment":"neutral","sentiment_score":0.10877800732851028,"channel":0,"num_words":1,"start":102.47494,"end":102.97494}]},"summary":{"result":"success","short":"The customer is having trouble receiving an invoice and is trying to send it via email. The agent apologizes for the reception and helps the customer locate the invoice. The agent offers to send the invoice via email and asks the customer to send it to their email address. The customer agrees and thanks the agent for their help."},"intents":{"segments":[{"text":"I can't I can't I can't get the invoice. I cannot see the invoice from it, and that's the problem. I just want to be able to get the invoice to match it up and print the invoice out, and that's it. But I yep. have no copy of the invoice. Exactly.","start_word":57,"end_word":108,"intents":[{"intent":"Request invoice","confidence_score":0.1656916},{"intent":"Send invoice","confidence_score":0.592684}]},{"text":"I'll send that in a little bit. I'll ask our our accounts team to to reach out to you with that with those details. Okay? Yeah.","start_word":213,"end_word":238,"intents":[{"intent":"Reach out with details","confidence_score":0.026114292}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? Oh, sorry. We got cut off there. Yeah. Sorry about that. I think it's yeah. I think it might be my reception. Sorry. I just moved to a different spot. Do I sound better now? Yeah. Can You you hear did me well? actually. Yeah. Yeah. I'm really sorry about that. That's So right. Yeah. I can't I can't I can't get the invoice.","start_word":0,"end_word":65,"sentiment":"neutral","sentiment_score":-0.11106184870004654},{"text":"I cannot see the invoice from it, and that's the problem.","start_word":66,"end_word":76,"sentiment":"negative","sentiment_score":-0.33922693133354187},{"text":"I just want to be able to get the invoice to match it up and print the invoice out, and that's it. But I yep. have no copy of the invoice. Exactly. So I I can actually I actually have traced it, and it's for a purchase for the 05/22/2026. It was for the old platform account that you guys had. Mhmm. Yeah. I thought it would be. Yeah. So it was for 170.61. So what I can actually do, I'll send this over via email. Yeah. That'd be great. Will you send it to my email address? Yeah. Sure. Would it be for the same email? It's mike dot burns, Mike dot burns. Wait. Let me just check. Mike dot burns. yeah, @coulibar.org.au. Boulevard dot org dot a u. Okay. Gotcha. Okay. Yep.","start_word":77,"end_word":210,"sentiment":"neutral","sentiment_score":-0.007011279463768005},{"text":"Perfect.","start_word":211,"end_word":211,"sentiment":"positive","sentiment_score":0.3715399503707886},{"text":"Cool. I'll send that in a little bit. I'll ask our our accounts team to to reach out to you with that with those details. Okay? Yeah. Well, that come through fairly soon, will Yeah. So it would come through in the next, like, five, ten minutes. it?","start_word":212,"end_word":259,"sentiment":"neutral","sentiment_score":0.1423981636762619},{"text":"Brilliant. That's great. Thanks for Yep. your help. Perfect. No worries, Mike. Have Thank a good you.","start_word":260,"end_word":276,"sentiment":"positive","sentiment_score":0.5027641654014587},{"text":"one. Bye. Bye.","start_word":277,"end_word":279,"sentiment":"neutral","sentiment_score":0.20391128957271576}],"average":{"sentiment":"neutral","sentiment_score":0.02023035685221354}}}}