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Marissa, I am not so sure if you can still remember the company, because the last time that we touched base with you, it was February of this year. And, during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution IT. Alright. Ma'am, once again, Cloud Solution IT, we are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, managed by Power BI, and many more. And the reason for my call today, Marissa, same thing as before, we're only hoping to arrange an introductory meeting simply to introduce our company only for future reference. And we're hope I I am not so sure about it, but we we we do have Yep. Alright. If you want, ma'am, I can when do you want me to call you back? Just just to to answer a question. Mhmm. Alright. Okay. On Queensland, sorry, your your question again is? Yeah. Alright. Okay. I'll give you that, sir. Alright. Thank you, Mariza. Okay. 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Good afternoon. Marissa, it's Ronald from Cloud Solution IT. How are you doing today? I'm doing wonderful.\n\nThank you for asking. Marissa, I am not so sure if you can still remember the company, because the last time that we touched base with you, it was February of this year. And, during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution IT. Alright.\n\nMa'am, once again, Cloud Solution IT, we are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, managed by Power BI, and many more. And the reason for my call today, Marissa, same thing as before, we're only hoping to arrange an introductory meeting simply to introduce our company only for future reference. And we're hope I I am not so sure about it, but we we we do have Yep. Alright.\n\nIf you want, ma'am, I can when do you want me to call you back? Just just to to answer a question. Mhmm. Alright. Okay.\n\nOn Queensland, sorry, your your question again is? Yeah. Alright. Okay. I'll give you that, sir.\n\nAlright. Thank you, Mariza. Okay. Take care.","paragraphs":[{"sentences":[{"text":"Yeah.","start":4.24,"end":4.48,"sentiment":"neutral","sentiment_score":0.16674405336380005},{"text":"Good afternoon.","start":4.48,"end":5.22,"sentiment":"positive","sentiment_score":0.4035344868898392},{"text":"Marissa, it's Ronald from Cloud Solution IT.","start":6.0,"end":9.86,"sentiment":"neutral","sentiment_score":0.28506143178258625},{"text":"How are you doing today?","start":10.639999,"end":11.78,"sentiment":"neutral","sentiment_score":0.27028287649154664},{"text":"I'm doing wonderful.","start":13.645,"end":14.945001,"sentiment":"positive","sentiment_score":0.7554584940274557}],"sentiment":"positive","sentiment_score":0.36594627300898236,"num_words":18,"start":4.24,"end":14.945001},{"sentences":[{"text":"Thank you for asking.","start":15.005,"end":15.985001,"sentiment":"positive","sentiment_score":0.6076181083917618},{"text":"Marissa, I am not so sure if you can still remember the company, because the last time that we touched base with you, it was February of this year.","start":16.765,"end":25.825,"sentiment":"neutral","sentiment_score":-0.019830165495132578},{"text":"And, during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start":26.365,"end":37.0,"sentiment":"neutral","sentiment_score":-0.0001552999192089946},{"text":"Name of the company again, it's Cloud Solution IT.","start":37.86,"end":41.0,"sentiment":"neutral","sentiment_score":-0.028947238706880145},{"text":"Alright.","start":45.115,"end":45.615,"sentiment":"neutral","sentiment_score":0.0066938879899680614}],"sentiment":"neutral","sentiment_score":0.022819618228822947,"num_words":70,"start":15.005,"end":45.615},{"sentences":[{"text":"Ma'am, once again, Cloud Solution IT, we are a managed service provider.","start":46.715,"end":51.295,"sentiment":"neutral","sentiment_score":0.031513651522497334},{"text":"We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, managed by Power BI, and many more.","start":51.755,"end":64.16,"sentiment":"neutral","sentiment_score":0.050237349598951965},{"text":"And the reason for my call today, Marissa, same thing as before, we're only hoping to arrange an introductory meeting simply to introduce our company only for future reference.","start":64.619995,"end":76.165,"sentiment":"neutral","sentiment_score":0.039433155465742636},{"text":"And we're hope I I am not so sure about it, but we we we do have Yep.","start":76.785,"end":99.784996,"sentiment":"neutral","sentiment_score":-0.029870752174045063},{"text":"Alright.","start":100.645,"end":101.145,"sentiment":"neutral","sentiment_score":0.029462603852152824}],"sentiment":"neutral","sentiment_score":0.026132210027370376,"num_words":83,"start":46.715,"end":101.145},{"sentences":[{"text":"If you want, ma'am, I can when do you want me to call you back?","start":102.325,"end":108.005,"sentiment":"neutral","sentiment_score":-0.0016244009758035341},{"text":"Just just to to answer a question.","start":108.005,"end":111.545,"sentiment":"neutral","sentiment_score":-0.009086541033216886},{"text":"Mhmm.","start":115.689995,"end":116.189995,"sentiment":"neutral","sentiment_score":-0.006711112335324287},{"text":"Alright.","start":119.21,"end":119.61,"sentiment":"neutral","sentiment_score":0.016700400039553642},{"text":"Okay.","start":119.61,"end":120.11,"sentiment":"neutral","sentiment_score":0.007477221079170704}],"sentiment":"neutral","sentiment_score":-0.002820211723446846,"num_words":25,"start":102.325,"end":120.11},{"sentences":[{"text":"On Queensland, sorry, your your question again is?","start":120.33,"end":123.229996,"sentiment":"neutral","sentiment_score":-0.011355559690855443},{"text":"Yeah.","start":126.649994,"end":126.89,"sentiment":"neutral","sentiment_score":0.008956690318882465},{"text":"Alright.","start":126.89,"end":127.39,"sentiment":"neutral","sentiment_score":0.0289013534784317},{"text":"Okay.","start":127.66493,"end":128.16493,"sentiment":"neutral","sentiment_score":0.041116733103990555},{"text":"I'll give you that, sir.","start":128.54494,"end":130.24493,"sentiment":"neutral","sentiment_score":0.08592549785971641}],"sentiment":"neutral","sentiment_score":0.026109861792065203,"num_words":16,"start":120.33,"end":130.24493},{"sentences":[{"text":"Alright.","start":130.30493,"end":130.80493,"sentiment":"neutral","sentiment_score":0.26348549127578735},{"text":"Thank you, Mariza.","start":132.06494,"end":133.20494,"sentiment":"neutral","sentiment_score":0.300502747297287},{"text":"Okay.","start":133.26494,"end":133.76494,"sentiment":"neutral","sentiment_score":0.21557356417179108},{"text":"Take care.","start":133.98494,"end":134.80493,"sentiment":"neutral","sentiment_score":0.15905430167913437}],"sentiment":"neutral","sentiment_score":0.2426679858139583,"num_words":7,"start":130.30493,"end":134.80493}]}}]},{"alternatives":[{"transcript":"Hello. Marissa speaking. Good. Thanks, Helier. Okay. Not. I cannot. I don't really remember. Sorry. Yep. Okay. Are are you on any of the Queensland government ICT panels, procurement panels? Yeah. Because I probably only be interested with currently, I'm using those that are on those panels. So, yeah, we probably probably be interested in that next step if if you can confirm that. K? Yeah. I guess when you find out that information, yeah, you just try and touch base with me and we'll go from there. Okay. The Queensland government procurement panels? Yep. Okay. Thank you very much. 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Marissa speaking. Good. Thanks, Helier. Okay.\n\nNot. I cannot. I don't really remember. Sorry. Yep.\n\nOkay. Are are you on any of the Queensland government ICT panels, procurement panels? Yeah. Because I probably only be interested with currently, I'm using those that are on those panels. So, yeah, we probably probably be interested in that next step if if you can confirm that.\n\nK? Yeah. I guess when you find out that information, yeah, you just try and touch base with me and we'll go from there. Okay. The Queensland government procurement panels?\n\nYep. Okay. Thank you very much. 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Marissa speaking.\n\nChannel 0: Yeah. Good afternoon. Marissa, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Good. Thanks, Helier.\n\nChannel 0: I'm doing wonderful. Thank you for asking. Marissa, I am not so sure if you can still remember the company, because the last time that we touched base with you, it was February of this year. And, during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.\n\nChannel 1: Okay.\n\nChannel 0: Name of the\n\nChannel 1: Not.\n\nChannel 0: company again, it's Cloud Solution IT.\n\nChannel 1: I cannot. I don't really remember. Sorry.\n\nChannel 0: Alright. Ma'am, once again, Cloud Solution IT, we are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, managed by Power BI, and many more. And the reason for my call today, Marissa, same thing as before, we're only\n\nChannel 1: Yep.\n\nChannel 0: hoping to arrange an introductory meeting simply to introduce our company only for future reference. And\n\nChannel 1: Okay. Are\n\nChannel 0: we're hope\n\nChannel 1: are you on any of the Queensland government ICT panels, procurement panels?\n\nChannel 0: I I am not so sure about it, but we\n\nChannel 1: Yeah. Because I\n\nChannel 0: we\n\nChannel 1: probably\n\nChannel 0: we do\n\nChannel 1: only\n\nChannel 0: have\n\nChannel 1: be interested with currently, I'm using those that are on those panels. So, yeah, we probably probably be interested in that next step if if you can confirm that.\n\nChannel 0: Yep. Alright.\n\nChannel 1: K?\n\nChannel 0: If you want, ma'am, I can when do you want me to call you back? Just just to to answer a question.\n\nChannel 1: Yeah. I guess when you find out that information, yeah,\n\nChannel 0: Mhmm.\n\nChannel 1: you just try and touch base with me and we'll go from there.\n\nChannel 0: Alright. Okay. On\n\nChannel 1: Okay.\n\nChannel 0: Queensland, sorry, your your question again is?\n\nChannel 1: The Queensland government procurement panels?\n\nChannel 0: Yeah. Alright. Okay.\n\nChannel 1: Yep.\n\nChannel 0: I'll\n\nChannel 1: Okay.\n\nChannel 0: give you that, sir.\n\nChannel 1: Thank\n\nChannel 0: Alright.\n\nChannel 1: you very much. Bye bye.\n\nChannel 0: Thank you, Mariza. Okay. Take care.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.28,"end":1.76,"sentiment":"neutral","sentiment_score":0.03412126749753952},{"text":"Marissa speaking.","start":1.76,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.039127085357904434}],"sentiment":"neutral","sentiment_score":0.03745847940444946,"channel":1,"num_words":3,"start":1.28,"end":2.6599998},{"sentences":[{"text":"Yeah.","start":4.24,"end":4.48,"sentiment":"neutral","sentiment_score":0.16674405336380005},{"text":"Good afternoon.","start":4.48,"end":5.22,"sentiment":"positive","sentiment_score":0.4035344868898392},{"text":"Marissa, it's Ronald from Cloud Solution IT.","start":6.0,"end":9.86,"sentiment":"neutral","sentiment_score":0.28506143178258625},{"text":"How are you doing 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The customer is unsure if they remember the company and asks about government procurement panels. The representative confirms they only offer managed services and offers to answer any further questions. The call ends with the representative giving the customer a callback number for future reference."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hello. Marissa speaking. Yeah.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.06977987289428711},{"text":"Good afternoon.","start_word":4,"end_word":5,"sentiment":"positive","sentiment_score":0.4016783833503723},{"text":"Marissa, it's Ronald from Cloud Solution IT. How are you doing today?","start_word":6,"end_word":17,"sentiment":"neutral","sentiment_score":0.2956220209598541},{"text":"Good. Thanks, Helier. I'm doing wonderful. Thank you for asking.","start_word":18,"end_word":27,"sentiment":"positive","sentiment_score":0.6426752209663391},{"text":"Marissa, I am not so sure if you can still remember the company, because the last time that we touched base with you, it was February of this year. And, during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Okay. Name of the Not. company again, it's Cloud Solution IT. I cannot. I don't really remember. Sorry. Alright. Ma'am, once again, Cloud Solution IT, we are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, managed by Power BI, and many more. And the reason for my call today, Marissa, same thing as before, we're only Yep. hoping to arrange an introductory meeting simply to introduce our company only for future reference. And Okay. Are we're hope are you on any of the Queensland government ICT panels, procurement panels? I I am not so sure about it, but we Yeah. Because I we probably we do only have be interested with currently, I'm using those that are on those panels. So, yeah, we probably probably be interested in that next step if if you can confirm that. Yep. Alright. K? If you want, ma'am, I can when do you want me to call you back? Just just to to answer a question. Yeah. I guess when you find out that information, yeah, Mhmm. you just try and touch base with me and we'll go from there. Alright. Okay. On Okay. Queensland, sorry, your your question again is? The Queensland government procurement panels? Yeah. Alright. Okay. Yep. I'll Okay. give you that, sir. Thank Alright.","start_word":28,"end_word":309,"sentiment":"neutral","sentiment_score":0.004958044271916151},{"text":"you very much.","start_word":310,"end_word":312,"sentiment":"positive","sentiment_score":0.36463862657547},{"text":"Bye bye. Thank you, Mariza. Okay. Take care.","start_word":313,"end_word":320,"sentiment":"neutral","sentiment_score":0.23291298747062683}],"average":{"sentiment":"neutral","sentiment_score":0.05594632527316211}}}}