{"metadata":{"transaction_key":"deprecated","request_id":"019f1af0-2725-75b1-a6a7-ca5f8de2693b","sha256":"dbc69912ece911fbd647d364b74819cb20c4e13928f129919b6728470ccb1023","created":"2026-06-30T23:49:36.644Z","duration":1179.72,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":3255,"output_tokens":152},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":3495,"output_tokens":3502},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":3495,"output_tokens":240}},"results":{"channels":[{"alternatives":[{"transcript":"Good morning. You have reached guarantor accounts. How may I help you today? Oh, sure. Let me just go ahead and pull up your account. I would love to review it for you, and thank you so much for giving us a call. What is your full name? Thank you. Great. I got it. Nice to have you on the line, Janae. Just give me a moment. Please be on the line. Let me just go over to your account. Okay? Thank you. Okay. Thank you so much for patiently waiting on the line, Janine. Alright. So I agree with you. I'm showing on here when you sign up, you opted for six months contract, which you paid $20 for connection fee. Okay? And then since you've signed up for six months, you are eligible to get the free router, which we sent you, and then you paid the delivery charge for you to get the router delivery charge. And then aside with the free router, you are eligible for a free month service and then a 15% discounted six months. Right? So, technically, your first thirty days with us has been free. So it's from June 16 to July oh, no. No. It's not. June 20 to July 19. Reason why you received your invoice for today is because our billing process is all invoices is being sent first of each month, covered the full month. It depends from the account, and it's payable between the '8 till the '11 of each month. So, technically, if you've checked your invoice, it's only showing $29.60 is because it's only cover the period July 20 to July 31 because from June 20 to July 19, that's for free. No. No. No. June 19 to June June 19 to July 19. That's thirty days. That's your first month free. Yeah. Reason why you received your invoice today is because you still have remain remaining days to left to pay because it's no longer covered thirty days. The thirty days you have gotten for free is from June 19 to July 19. That's thirty days. Yes. So the invoice that you're paying today is only for the days for the services July 20 to July 31 only. If you will open your invoice, go to your page four, you will see the billing period service covered from this invoice. Try to go over to your page four while I have you on the line, and then let me know any clarification that you will have. Mhmm. Yeah. Correct. The page four. Yes. Correct. And then after this invoice by your succeeding months, you will also receive every first of each month, and then it will show the full month, August 1 to the end of the month, and then you will see also the discounted amount breakdown showing as like this today. No. Next, if you're going to pay this invoice, the services, it's still July. You're paying until July. And then you will be getting your next invoice first that's cover full of August. Yeah. Correct. Alright. I hope it's answer your questions. Any clarification or any questions you have? Yeah. Actually, we have a lot of options, but if you would like to because let me check if you you just recently signed up. One moment. Okay? Just bear with me here. We we have a lot of option, but much better to set up a direct debit. If you would like, I can help you to set up, or I can send you the instruction how to set up on your own through the customer portal. Yes. I'll send you the email. Yeah. The manual payment is also fine, the BPAY. And then if you would like to use a a a card, you may also use, and then you can also set up a direct debit. But I will send you those through email. In that way, you do have a reference for yourself. K? I I will include the screenshot. And, also from our which you're calling this? Page two. Page two of from the invoice, the bottom below. Yeah. Yes. That's yeah. Correct. So for the BPAY, you do have the reference ATCs, but for electronic funds transfer, you have the reference. But for the other one, the manual process through the site or by doing it through the portal, I will send you. Okay? Yes. What you said what's the number again? I'm sorry. So for the manual payment, you you would like to do, what do you mean manual payment? Doing over the counter, sending bank transfer? Oh, transferring. Okay. Yeah. For transferring an amount, I will send you as well. So this disregard this reference number. I'll send you. Okay? I will refer to your account because you do have we're using the reference from your account details. Okay? The username. Yeah. Yeah. Electronic funds transfer if you would like to send or transfer your payment using your bank app or bank online, online banking. And then, this is, the BSB in the account is correct one. And then if you would like, you can also, use the your reference as the invoice number, because invoice number, it's a unique number. Right? And then mhmm. 0100. Yes. O two. Yes. Yes. Correct. Yeah. Every for example, every time that you will send a funds transfer for each month, you will be using a reference Azure invoice number. Okay? And then for the direct debit option, this one is the one that I can send you the screenshot where you can set up this using the customer portal. And then for the BPAY as it is, the biller code and the reference. That's it. Then, basically, for BPAY, sometimes it's, being reflected or posted on our end. It really depends on the bank from, more often. It's between one to three days for BPAY payment. If you process or send a payment via BPAY, it will take one to three days to be posted on the account. For example, you process it Friday. It may be posted Tuesday or Wednesday, something like that. For direct debit, if you would like to set up auto automatic payment, you can use your bank account, that the BSB and account, or you can use your credit card. You just need to put in your card details there. Yeah. That those are the options. Less stress with you, I can go ahead and do that for you right away. Okay. Sure. One moment. Let me go to your are you going to use your bank account or your card? Bank account. Okay. No problem. One moment here. Janate. Let me go to finance. Okay. May I have your BSB number, please? 0 82 oh, 808. Okay. Thank you. And the account number, please? Seven one four eight six 6033. Okay. Then how does your name receive the first on your bank account? It's only Junaid, or it's same as you put it from your account? Junaid Ahmed Umrani Baloch. Okay. That's wonderful. And then what is this account type? Is this check or savings? Okay. Thank you. One moment. Alright. So, basically, you will receive a terms and agreement for your reference for this direct debit we set up, and then you don't need to do anything on your end. It will be processed by our back end accounts team between the seventh to tenth of each month, and then just ensure funds available so we could avoid any delays in the processing of your payment. And also for your reference, our back end set up a automation, all payments that are overdue or invoice that are overdue after the '15, they will occur a late fee on the next billing cycle. So good thing that we set up this so we could avoid this kind of fees. Okay? And then of oh, I'm sorry. Go go ahead. Mhmm. Thank you. So monthly on a monthly basis, once your payment has been processed and settled, posted, you will automatically receive a official payment receipt shortly to your email address. You're about to ask that? Yes. That's correct. Definitely, we will reach you out. We will try to call you or send you an email saying that we tried to pause the payment, but it was declined due to insufficient funds. So I suggest better just to make sure that you do have the funds available before the tenth or eleventh. Yeah. Yeah. Definitely. We'll do that. Yeah. That's highly appreciated. We will check to our customer what seems to be the problem or if they need to update their payment method, something like that. Alright. So you're oh, sure. Oh, no. Actually, your plan package with us is a Internet plan. So you don't have Basically, it depends from the plan that you do have with Vodafone. It really depends with the plan that our customer has. Sometimes it's covered to their plan. Sometimes it's being charged extra. So yeah. Yeah. Correct. You have to confirm to them. Mhmm. Oh, you're most welcome. It's my pleasure to talk to you, Janine. And if you do have any questions or if you need any assistance with your services, please don't hesitate to give us a call. We're open from Monday to Friday, 9AM to 6PM. Okay? Thank you. You're welcome. Be safe always. 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morning. You have reached guarantor accounts. How may I help you today? Oh, sure. Let me just go ahead and pull up your account.\n\nI would love to review it for you, and thank you so much for giving us a call. What is your full name? Thank you. Great. I got it.\n\nNice to have you on the line, Janae. Just give me a moment. Please be on the line. Let me just go over to your account. Okay?\n\nThank you. Okay. Thank you so much for patiently waiting on the line, Janine. Alright. So I agree with you.\n\nI'm showing on here when you sign up, you opted for six months contract, which you paid $20 for connection fee. Okay? And then since you've signed up for six months, you are eligible to get the free router, which we sent you, and then you paid the delivery charge for you to get the router delivery charge. And then aside with the free router, you are eligible for a free month service and then a 15% discounted six months. Right?\n\nSo, technically, your first thirty days with us has been free. So it's from June 16 to July oh, no. No. It's not. June 20 to July 19.\n\nReason why you received your invoice for today is because our billing process is all invoices is being sent first of each month, covered the full month. It depends from the account, and it's payable between the '8 till the '11 of each month. So, technically, if you've checked your invoice, it's only showing $29.60 is because it's only cover the period July 20 to July 31 because from June 20 to July 19, that's for free. No. No.\n\nNo. June 19 to June June 19 to July 19. That's thirty days. That's your first month free. Yeah.\n\nReason why you received your invoice today is because you still have remain remaining days to left to pay because it's no longer covered thirty days. The thirty days you have gotten for free is from June 19 to July 19. That's thirty days. Yes. So the invoice that you're paying today is only for the days for the services July 20 to July 31 only.\n\nIf you will open your invoice, go to your page four, you will see the billing period service covered from this invoice. Try to go over to your page four while I have you on the line, and then let me know any clarification that you will have. Mhmm. Yeah. Correct.\n\nThe page four. Yes. Correct. And then after this invoice by your succeeding months, you will also receive every first of each month, and then it will show the full month, August 1 to the end of the month, and then you will see also the discounted amount breakdown showing as like this today. No.\n\nNext, if you're going to pay this invoice, the services, it's still July. You're paying until July. And then you will be getting your next invoice first that's cover full of August. Yeah. Correct.\n\nAlright. I hope it's answer your questions. Any clarification or any questions you have? Yeah. Actually, we have a lot of options, but if you would like to because let me check if you you just recently signed up.\n\nOne moment. Okay? Just bear with me here. We we have a lot of option, but much better to set up a direct debit. If you would like, I can help you to set up, or I can send you the instruction how to set up on your own through the customer portal.\n\nYes. I'll send you the email. Yeah. The manual payment is also fine, the BPAY. And then if you would like to use a a a card, you may also use, and then you can also set up a direct debit.\n\nBut I will send you those through email. In that way, you do have a reference for yourself. K? I I will include the screenshot. And, also from our which you're calling this?\n\nPage two. Page two of from the invoice, the bottom below. Yeah. Yes. That's yeah.\n\nCorrect. So for the BPAY, you do have the reference ATCs, but for electronic funds transfer, you have the reference. But for the other one, the manual process through the site or by doing it through the portal, I will send you. Okay? Yes.\n\nWhat you said what's the number again? I'm sorry. So for the manual payment, you you would like to do, what do you mean manual payment? Doing over the counter, sending bank transfer? Oh, transferring.\n\nOkay. Yeah. For transferring an amount, I will send you as well. So this disregard this reference number. I'll send you.\n\nOkay? I will refer to your account because you do have we're using the reference from your account details. Okay? The username. Yeah.\n\nYeah. Electronic funds transfer if you would like to send or transfer your payment using your bank app or bank online, online banking. And then, this is, the BSB in the account is correct one. And then if you would like, you can also, use the your reference as the invoice number, because invoice number, it's a unique number. Right?\n\nAnd then mhmm. 0100. Yes. O two. Yes.\n\nYes. Correct. Yeah. Every for example, every time that you will send a funds transfer for each month, you will be using a reference Azure invoice number. Okay?\n\nAnd then for the direct debit option, this one is the one that I can send you the screenshot where you can set up this using the customer portal. And then for the BPAY as it is, the biller code and the reference. That's it. Then, basically, for BPAY, sometimes it's, being reflected or posted on our end. It really depends on the bank from, more often.\n\nIt's between one to three days for BPAY payment. If you process or send a payment via BPAY, it will take one to three days to be posted on the account. For example, you process it Friday. It may be posted Tuesday or Wednesday, something like that. For direct debit, if you would like to set up auto automatic payment, you can use your bank account, that the BSB and account, or you can use your credit card.\n\nYou just need to put in your card details there. Yeah. That those are the options. Less stress with you, I can go ahead and do that for you right away. Okay.\n\nSure. One moment. Let me go to your are you going to use your bank account or your card? Bank account. Okay.\n\nNo problem. One moment here. Janate. Let me go to finance. Okay.\n\nMay I have your BSB number, please? 0 82 oh, 808. Okay. Thank you. And the account number, please?\n\nSeven one four eight six 6033. Okay. Then how does your name receive the first on your bank account? It's only Junaid, or it's same as you put it from your account? Junaid Ahmed Umrani Baloch.\n\nOkay. That's wonderful. And then what is this account type? Is this check or savings? Okay.\n\nThank you. One moment. Alright. So, basically, you will receive a terms and agreement for your reference for this direct debit we set up, and then you don't need to do anything on your end. It will be processed by our back end accounts team between the seventh to tenth of each month, and then just ensure funds available so we could avoid any delays in the processing of your payment.\n\nAnd also for your reference, our back end set up a automation, all payments that are overdue or invoice that are overdue after the '15, they will occur a late fee on the next billing cycle. So good thing that we set up this so we could avoid this kind of fees. Okay? And then of oh, I'm sorry. Go go ahead.\n\nMhmm. Thank you. So monthly on a monthly basis, once your payment has been processed and settled, posted, you will automatically receive a official payment receipt shortly to your email address. You're about to ask that? Yes.\n\nThat's correct. Definitely, we will reach you out. We will try to call you or send you an email saying that we tried to pause the payment, but it was declined due to insufficient funds. So I suggest better just to make sure that you do have the funds available before the tenth or eleventh. Yeah.\n\nYeah. Definitely. We'll do that. Yeah. That's highly appreciated.\n\nWe will check to our customer what seems to be the problem or if they need to update their payment method, something like that. Alright. So you're oh, sure. Oh, no. Actually, your plan package with us is a Internet plan.\n\nSo you don't have Basically, it depends from the plan that you do have with Vodafone. It really depends with the plan that our customer has. Sometimes it's covered to their plan. Sometimes it's being charged extra. So yeah.\n\nYeah. Correct. You have to confirm to them. Mhmm. Oh, you're most welcome.\n\nIt's my pleasure to talk to you, Janine. And if you do have any questions or if you need any assistance with your services, please don't hesitate to give us a call. We're open from Monday to Friday, 9AM to 6PM. Okay? Thank you.\n\nYou're welcome. Be safe always. Bye bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.39999998,"end":1.04,"sentiment":"positive","sentiment_score":0.3549870103597641},{"text":"You have reached guarantor accounts.","start":1.04,"end":2.56,"sentiment":"neutral","sentiment_score":0.24496254920959473},{"text":"How may I help you today?","start":2.56,"end":3.86,"sentiment":"neutral","sentiment_score":0.26804416875044507},{"text":"Oh, sure.","start":75.025,"end":75.585,"sentiment":"neutral","sentiment_score":-0.005700599402189255},{"text":"Let me just go ahead and pull up your account.","start":75.585,"end":77.745,"sentiment":"neutral","sentiment_score":0.011569980438798666}],"sentiment":"neutral","sentiment_score":0.1458940153941512,"num_words":25,"start":0.39999998,"end":77.745},{"sentences":[{"text":"I would love to review it for you, and thank you so much for giving us a call.","start":77.745,"end":81.9,"sentiment":"neutral","sentiment_score":0.2943333089351654},{"text":"What is your full name?","start":81.9,"end":83.32,"sentiment":"neutral","sentiment_score":0.05667570531368256},{"text":"Thank you.","start":86.9,"end":87.8,"sentiment":"neutral","sentiment_score":0.09357395023107529},{"text":"Great.","start":88.98,"end":89.380005,"sentiment":"positive","sentiment_score":0.3410501480102539},{"text":"I got it.","start":89.380005,"end":89.94,"sentiment":"positive","sentiment_score":0.37836117545763653}],"sentiment":"neutral","sentiment_score":0.24981585042230015,"num_words":29,"start":77.745,"end":89.94},{"sentences":[{"text":"Nice to have you on the line, Janae.","start":89.94,"end":91.62,"sentiment":"positive","sentiment_score":0.515937115997076},{"text":"Just give me a moment.","start":91.62,"end":92.920006,"sentiment":"neutral","sentiment_score":0.07773086726665497},{"text":"Please be on the line.","start":93.14,"end":94.340004,"sentiment":"neutral","sentiment_score":0.0661135420203209},{"text":"Let me just go over to your account.","start":94.340004,"end":96.5,"sentiment":"neutral","sentiment_score":0.05696083279326558},{"text":"Okay?","start":96.5,"end":96.915,"sentiment":"neutral","sentiment_score":0.06893732398748398}],"sentiment":"neutral","sentiment_score":0.19893862817574431,"num_words":27,"start":89.94,"end":96.915},{"sentences":[{"text":"Thank you.","start":97.235,"end":97.895004,"sentiment":"neutral","sentiment_score":0.21738237142562866},{"text":"Okay.","start":189.105,"end":189.50499,"sentiment":"neutral","sentiment_score":0.19396665692329407},{"text":"Thank you so much for patiently waiting on the line, Janine.","start":189.50499,"end":192.72499,"sentiment":"positive","sentiment_score":0.43487385186282074},{"text":"Alright.","start":194.305,"end":194.78499,"sentiment":"neutral","sentiment_score":0.22958293557167053},{"text":"So I agree with you.","start":194.78499,"end":195.985,"sentiment":"neutral","sentiment_score":0.2382664203643799}],"sentiment":"positive","sentiment_score":0.34166294038295747,"num_words":20,"start":97.235,"end":195.985},{"sentences":[{"text":"I'm showing on here when you sign up, you opted for six months contract, which you paid $20 for connection fee.","start":195.985,"end":206.31,"sentiment":"neutral","sentiment_score":0.11173333546945027},{"text":"Okay?","start":206.45001,"end":206.95001,"sentiment":"neutral","sentiment_score":0.0839422270655632},{"text":"And then since you've signed up for six months, you are eligible to get the free router, which we sent you, and then you paid the delivery charge for you to get the router delivery charge.","start":207.49,"end":222.515,"sentiment":"neutral","sentiment_score":0.11165043711662292},{"text":"And then aside with the free router, you are eligible for a free month service and then a 15% discounted six months.","start":222.515,"end":232.64,"sentiment":"neutral","sentiment_score":0.15108120373704217},{"text":"Right?","start":232.78,"end":233.28,"sentiment":"neutral","sentiment_score":0.110156312584877}],"sentiment":"neutral","sentiment_score":0.12202099756694135,"num_words":81,"start":195.985,"end":233.28},{"sentences":[{"text":"So, technically, your first thirty days with us has been free.","start":233.82,"end":239.82,"sentiment":"neutral","sentiment_score":0.12591065364805135},{"text":"So it's from June 16 to July oh, no.","start":239.82,"end":244.935,"sentiment":"neutral","sentiment_score":-0.03346033891042074},{"text":"No.","start":244.935,"end":245.095,"sentiment":"neutral","sentiment_score":-0.2418397217988968},{"text":"It's not.","start":245.095,"end":245.835,"sentiment":"neutral","sentiment_score":-0.1283155120909214},{"text":"June 20 to July 19.","start":246.05501,"end":249.91501,"sentiment":"neutral","sentiment_score":-0.018690654262900352}],"sentiment":"neutral","sentiment_score":0.017569647237126316,"num_words":28,"start":233.82,"end":249.91501},{"sentences":[{"text":"Reason why you received your invoice for today is because our billing process is all invoices is being sent first of each month, covered the full month.","start":250.615,"end":266.75,"sentiment":"neutral","sentiment_score":0.014391690216682575},{"text":"It depends from the account, and it's payable between the '8 till the '11 of each month.","start":266.75,"end":275.935,"sentiment":"neutral","sentiment_score":0.0029638868119731985},{"text":"So, technically, if you've checked your invoice, it's only showing $29.60 is because it's only cover the period July 20 to July 31 because from June 20 to July 19, that's for free.","start":275.935,"end":297.73,"sentiment":"neutral","sentiment_score":-0.038844201135251555},{"text":"No.","start":304.48502,"end":304.64502,"sentiment":"neutral","sentiment_score":-0.2221618294715881},{"text":"No.","start":304.64502,"end":304.80502,"sentiment":"neutral","sentiment_score":-0.23075570166110992}],"sentiment":"neutral","sentiment_score":-0.016402714644835767,"num_words":79,"start":250.615,"end":304.80502},{"sentences":[{"text":"No.","start":304.80502,"end":305.285,"sentiment":"neutral","sentiment_score":-0.2020280361175537},{"text":"June 19 to June June 19 to July 19.","start":305.285,"end":310.58502,"sentiment":"neutral","sentiment_score":-0.09968873651491271},{"text":"That's thirty days.","start":310.80502,"end":312.09,"sentiment":"neutral","sentiment_score":-0.13078313072522482},{"text":"That's your first month free.","start":312.33,"end":315.15,"sentiment":"neutral","sentiment_score":-0.06954441219568253},{"text":"Yeah.","start":317.29,"end":317.79,"sentiment":"neutral","sentiment_score":-0.01646067574620247}],"sentiment":"neutral","sentiment_score":-0.09767151545537145,"num_words":19,"start":304.80502,"end":317.79},{"sentences":[{"text":"Reason why you received your invoice today is because you still have remain remaining days to left to pay because it's no longer covered thirty days.","start":317.85,"end":327.555,"sentiment":"neutral","sentiment_score":-0.14911581575870514},{"text":"The thirty days you have gotten for free is from June 19 to July 19.","start":327.875,"end":336.455,"sentiment":"neutral","sentiment_score":-0.030265991886456806},{"text":"That's thirty days.","start":336.91498,"end":338.215,"sentiment":"neutral","sentiment_score":-0.06375811497370402},{"text":"Yes.","start":351.97,"end":352.47,"sentiment":"neutral","sentiment_score":0.04031151533126831},{"text":"So the invoice that you're paying today is only for the days for the services July 20 to July 31 only.","start":352.53,"end":362.805,"sentiment":"neutral","sentiment_score":0.010415747495634215}],"sentiment":"neutral","sentiment_score":-0.0645944427303744,"num_words":66,"start":317.85,"end":362.805},{"sentences":[{"text":"If you will open your invoice, go to your page four, you will see the billing period service covered from this invoice.","start":363.66498,"end":374.94998,"sentiment":"neutral","sentiment_score":0.0086113005368547},{"text":"Try to go over to your page four while I have you on the line, and then let me know any clarification that you will have.","start":375.88998,"end":384.395,"sentiment":"neutral","sentiment_score":0.01662647337294542},{"text":"Mhmm.","start":394.45502,"end":394.95502,"sentiment":"neutral","sentiment_score":0.016978319734334946},{"text":"Yeah.","start":395.095,"end":395.595,"sentiment":"neutral","sentiment_score":0.0392116978764534},{"text":"Correct.","start":395.655,"end":396.155,"sentiment":"neutral","sentiment_score":0.05590459704399109}],"sentiment":"neutral","sentiment_score":0.014388853611022817,"num_words":51,"start":363.66498,"end":396.155},{"sentences":[{"text":"The page four.","start":396.65,"end":397.78998,"sentiment":"neutral","sentiment_score":0.026295703525344532},{"text":"Yes.","start":401.12997,"end":401.62997,"sentiment":"neutral","sentiment_score":0.094884991645813},{"text":"Correct.","start":401.68997,"end":402.16998,"sentiment":"neutral","sentiment_score":0.12881535291671753},{"text":"And then after this invoice by your succeeding months, you will also receive every first of each month, and then it will show the full month, August 1 to the end of the month, and then you will see also the discounted amount breakdown showing as like this today.","start":402.16998,"end":429.69,"sentiment":"neutral","sentiment_score":0.09743813763619685},{"text":"No.","start":433.11002,"end":433.61002,"sentiment":"neutral","sentiment_score":-0.0770762637257576}],"sentiment":"neutral","sentiment_score":0.09090872610157186,"num_words":55,"start":396.65,"end":433.61002},{"sentences":[{"text":"Next, if you're going to pay this invoice, the services, it's still July.","start":433.83002,"end":440.485,"sentiment":"neutral","sentiment_score":0.029327562150473777},{"text":"You're paying until July.","start":440.485,"end":442.10498,"sentiment":"neutral","sentiment_score":-0.0005137752741575241},{"text":"And then you will be getting your next invoice first that's cover full of August.","start":442.485,"end":448.585,"sentiment":"neutral","sentiment_score":0.007773595404190322},{"text":"Yeah.","start":450.485,"end":450.985,"sentiment":"neutral","sentiment_score":0.05554316192865372},{"text":"Correct.","start":451.41,"end":451.91,"sentiment":"neutral","sentiment_score":0.11874397099018096}],"sentiment":"neutral","sentiment_score":0.01970865502474172,"num_words":34,"start":433.83002,"end":451.91},{"sentences":[{"text":"Alright.","start":453.17,"end":453.49002,"sentiment":"neutral","sentiment_score":0.15876366198062897},{"text":"I hope it's answer your questions.","start":453.49002,"end":455.83002,"sentiment":"neutral","sentiment_score":0.13705802336335182},{"text":"Any clarification or any questions you have?","start":456.13,"end":459.99002,"sentiment":"neutral","sentiment_score":0.0104150672310165},{"text":"Yeah.","start":472.50497,"end":472.66498,"sentiment":"neutral","sentiment_score":0.05064821615815163},{"text":"Actually, we have a lot of options, but if you would like to because let me check if you you just recently signed up.","start":472.66498,"end":482.77,"sentiment":"neutral","sentiment_score":0.046519864505777754}],"sentiment":"neutral","sentiment_score":0.05695236505319675,"num_words":39,"start":453.17,"end":482.77},{"sentences":[{"text":"One moment.","start":482.77,"end":483.49,"sentiment":"neutral","sentiment_score":0.027779389172792435},{"text":"Okay?","start":483.49,"end":483.99,"sentiment":"neutral","sentiment_score":0.03862820565700531},{"text":"Just bear with me here.","start":484.77,"end":486.63,"sentiment":"neutral","sentiment_score":0.08473701030015945},{"text":"We we have a lot of option, but much better to set up a direct debit.","start":491.185,"end":497.285,"sentiment":"neutral","sentiment_score":0.01895928126759827},{"text":"If you would like, I can help you to set up, or I can send you the instruction how to set up on your own through the customer portal.","start":499.185,"end":507.88,"sentiment":"neutral","sentiment_score":0.1135781242929656}],"sentiment":"neutral","sentiment_score":0.07764124792982947,"num_words":53,"start":482.77,"end":507.88},{"sentences":[{"text":"Yes.","start":511.14,"end":511.54,"sentiment":"neutral","sentiment_score":0.07700872421264648},{"text":"I'll send you the email.","start":511.54,"end":513.08,"sentiment":"neutral","sentiment_score":0.031908955052495004},{"text":"Yeah.","start":520.72504,"end":521.045,"sentiment":"neutral","sentiment_score":0.09792812168598176},{"text":"The manual payment is also fine, the BPAY.","start":521.045,"end":524.905,"sentiment":"neutral","sentiment_score":0.1960025615990162},{"text":"And then if you would like to use a a a card, you may also use, and then you can also set up a direct debit.","start":526.085,"end":537.1,"sentiment":"neutral","sentiment_score":0.1085374545879089}],"sentiment":"neutral","sentiment_score":0.11523112032289912,"num_words":41,"start":511.14,"end":537.1},{"sentences":[{"text":"But I will send you those through email.","start":537.1,"end":539.6,"sentiment":"neutral","sentiment_score":0.11921290960162878},{"text":"In that way, you do have a reference for yourself.","start":539.74,"end":542.8,"sentiment":"neutral","sentiment_score":0.12514793425798415},{"text":"K?","start":543.1,"end":543.42,"sentiment":"neutral","sentiment_score":0.04761410132050514},{"text":"I I will include the screenshot.","start":543.42,"end":545.27997,"sentiment":"neutral","sentiment_score":0.060807560880978904},{"text":"And, also from our which you're calling this?","start":545.83496,"end":549.855,"sentiment":"neutral","sentiment_score":0.040363645646721125}],"sentiment":"neutral","sentiment_score":0.08910761367190968,"num_words":33,"start":537.1,"end":549.855},{"sentences":[{"text":"Page two.","start":550.235,"end":551.055,"sentiment":"neutral","sentiment_score":0.010130405891686678},{"text":"Page two of from the invoice, the bottom below.","start":551.83496,"end":556.415,"sentiment":"neutral","sentiment_score":0.020502253332071833},{"text":"Yeah.","start":559.995,"end":560.46,"sentiment":"neutral","sentiment_score":0.02832212671637535},{"text":"Yes.","start":561.42004,"end":561.74005,"sentiment":"neutral","sentiment_score":0.046910881996154785},{"text":"That's yeah.","start":561.74005,"end":564.30005,"sentiment":"neutral","sentiment_score":0.04369556251913309}],"sentiment":"neutral","sentiment_score":0.024493681701521077,"num_words":15,"start":550.235,"end":564.30005},{"sentences":[{"text":"Correct.","start":564.30005,"end":564.80005,"sentiment":"neutral","sentiment_score":0.08608028292655945},{"text":"So for the BPAY, you do have the reference ATCs, but for electronic funds transfer, you have the reference.","start":565.02,"end":571.74005,"sentiment":"neutral","sentiment_score":0.05007506024680639},{"text":"But for the other one, the manual process through the site or by doing it through the portal, I will send you.","start":571.74005,"end":585.15497,"sentiment":"neutral","sentiment_score":0.013718514957211235},{"text":"Okay?","start":585.15497,"end":585.65497,"sentiment":"neutral","sentiment_score":0.07786163687705994},{"text":"Yes.","start":590.595,"end":591.0,"sentiment":"neutral","sentiment_score":0.12782984972000122}],"sentiment":"neutral","sentiment_score":0.035113755528899754,"num_words":44,"start":564.30005,"end":591.0},{"sentences":[{"text":"What you said what's the number again?","start":597.56,"end":599.24,"sentiment":"neutral","sentiment_score":0.026124611363879273},{"text":"I'm sorry.","start":599.24,"end":599.98,"sentiment":"neutral","sentiment_score":-0.05820337496697903},{"text":"So for the manual payment, you you would like to do, what do you mean manual payment?","start":620.19,"end":627.09,"sentiment":"neutral","sentiment_score":-0.0026716798105660606},{"text":"Doing over the counter, sending bank transfer?","start":627.23004,"end":630.21,"sentiment":"neutral","sentiment_score":0.0023258023762277196},{"text":"Oh, transferring.","start":640.66504,"end":641.48505,"sentiment":"neutral","sentiment_score":0.045262521132826805}],"sentiment":"neutral","sentiment_score":0.0036529323352234703,"num_words":35,"start":597.56,"end":641.48505},{"sentences":[{"text":"Okay.","start":641.86505,"end":642.36505,"sentiment":"neutral","sentiment_score":0.06917434930801392},{"text":"Yeah.","start":642.505,"end":643.005,"sentiment":"neutral","sentiment_score":0.10045960545539856},{"text":"For transferring an amount, I will send you as well.","start":643.145,"end":646.79004,"sentiment":"neutral","sentiment_score":0.12904760390520095},{"text":"So this disregard this reference number.","start":646.79004,"end":649.37,"sentiment":"neutral","sentiment_score":-0.033662259578704834},{"text":"I'll send you.","start":649.75,"end":650.89,"sentiment":"neutral","sentiment_score":0.057235086957613625}],"sentiment":"neutral","sentiment_score":0.06808769986743018,"num_words":21,"start":641.86505,"end":650.89},{"sentences":[{"text":"Okay?","start":651.03,"end":651.53,"sentiment":"neutral","sentiment_score":0.047184377908706665},{"text":"I will refer to your account because you do have we're using the reference from your account details.","start":651.83,"end":658.41003,"sentiment":"neutral","sentiment_score":0.05172659022112688},{"text":"Okay?","start":659.815,"end":660.135,"sentiment":"neutral","sentiment_score":0.0384979248046875},{"text":"The username.","start":660.135,"end":660.875,"sentiment":"neutral","sentiment_score":0.03086940199136734},{"text":"Yeah.","start":677.24,"end":677.74,"sentiment":"neutral","sentiment_score":0.023679934442043304}],"sentiment":"neutral","sentiment_score":0.047920855005150254,"num_words":23,"start":651.03,"end":677.74},{"sentences":[{"text":"Yeah.","start":678.12,"end":678.62,"sentiment":"neutral","sentiment_score":0.08127526193857193},{"text":"Electronic funds transfer if you would like to send or transfer your payment using your bank app or bank online, online banking.","start":678.68,"end":690.115,"sentiment":"neutral","sentiment_score":0.06855528750880198},{"text":"And then, this is, the BSB in the account is correct one.","start":691.135,"end":695.555,"sentiment":"neutral","sentiment_score":0.08429159161945184},{"text":"And then if you would like, you can also, use the your reference as the invoice number, because invoice number, it's a unique number.","start":695.855,"end":705.83997,"sentiment":"neutral","sentiment_score":0.09406449428449075},{"text":"Right?","start":706.06,"end":706.56,"sentiment":"neutral","sentiment_score":0.0726274847984314}],"sentiment":"neutral","sentiment_score":0.08218610056986411,"num_words":60,"start":678.12,"end":706.56},{"sentences":[{"text":"And then mhmm.","start":707.18,"end":713.04,"sentiment":"neutral","sentiment_score":0.030889657015601795},{"text":"0100.","start":713.1,"end":714.48,"sentiment":"neutral","sentiment_score":0.018820812925696373},{"text":"Yes.","start":715.42,"end":715.92,"sentiment":"neutral","sentiment_score":0.03285086527466774},{"text":"O two.","start":717.5,"end":718.13995,"sentiment":"neutral","sentiment_score":0.031096402555704117},{"text":"Yes.","start":718.13995,"end":718.515,"sentiment":"neutral","sentiment_score":0.0477449968457222}],"sentiment":"neutral","sentiment_score":0.03178480640053749,"num_words":8,"start":707.18,"end":718.515},{"sentences":[{"text":"Yes.","start":719.155,"end":719.655,"sentiment":"neutral","sentiment_score":0.0974382609128952},{"text":"Correct.","start":722.755,"end":723.155,"sentiment":"neutral","sentiment_score":0.11385347694158554},{"text":"Yeah.","start":723.155,"end":723.555,"sentiment":"neutral","sentiment_score":0.060317978262901306},{"text":"Every for example, every time that you will send a funds transfer for each month, you will be using a reference Azure invoice number.","start":723.555,"end":733.335,"sentiment":"neutral","sentiment_score":0.04696732293814421},{"text":"Okay?","start":733.395,"end":733.895,"sentiment":"neutral","sentiment_score":0.05583768337965011}],"sentiment":"neutral","sentiment_score":0.05195225535758904,"num_words":28,"start":719.155,"end":733.895},{"sentences":[{"text":"And then for the direct debit option, this one is the one that I can send you the screenshot where you can set up this using the customer portal.","start":734.12,"end":744.06,"sentiment":"neutral","sentiment_score":0.11878390340455647},{"text":"And then for the BPAY as it is, the biller code and the reference.","start":745.07996,"end":749.1,"sentiment":"neutral","sentiment_score":0.13522205182484218},{"text":"That's it.","start":749.915,"end":750.65497,"sentiment":"neutral","sentiment_score":0.12244704738259315},{"text":"Then, basically, for BPAY, sometimes it's, being reflected or posted on our end.","start":751.27496,"end":758.975,"sentiment":"neutral","sentiment_score":0.23835463592639336},{"text":"It really depends on the bank from, more often.","start":759.51495,"end":763.23004,"sentiment":"neutral","sentiment_score":0.04545152994493643}],"sentiment":"neutral","sentiment_score":0.135677762023771,"num_words":67,"start":734.12,"end":763.23004},{"sentences":[{"text":"It's between one to three days for BPAY payment.","start":763.23004,"end":767.41003,"sentiment":"neutral","sentiment_score":0.06735406236516105},{"text":"If you process or send a payment via BPAY, it will take one to three days to be posted on the account.","start":777.745,"end":787.205,"sentiment":"neutral","sentiment_score":0.0012041603807698596},{"text":"For example, you process it Friday.","start":787.585,"end":790.01,"sentiment":"neutral","sentiment_score":0.03771438170224428},{"text":"It may be posted Tuesday or Wednesday, something like that.","start":790.15,"end":793.93,"sentiment":"neutral","sentiment_score":0.03080949168652296},{"text":"For direct debit, if you would like to set up auto automatic payment, you can use your bank account, that the BSB and account, or you can use your credit card.","start":794.63,"end":805.335,"sentiment":"neutral","sentiment_score":0.07476468288129376}],"sentiment":"neutral","sentiment_score":0.0446764675136178,"num_words":78,"start":763.23004,"end":805.335},{"sentences":[{"text":"You just need to put in your card details there.","start":805.335,"end":807.995,"sentiment":"neutral","sentiment_score":0.051463717222213747},{"text":"Yeah.","start":808.295,"end":808.53503,"sentiment":"neutral","sentiment_score":0.08160082250833511},{"text":"That those are the options.","start":808.53503,"end":810.075,"sentiment":"neutral","sentiment_score":0.07035068050026894},{"text":"Less stress with you, I can go ahead and do that for you right away.","start":819.82,"end":823.83997,"sentiment":"neutral","sentiment_score":0.23921454101800918},{"text":"Okay.","start":825.98,"end":826.38,"sentiment":"neutral","sentiment_score":0.06794815510511398}],"sentiment":"neutral","sentiment_score":0.1438799271127209,"num_words":32,"start":805.335,"end":826.38},{"sentences":[{"text":"Sure.","start":826.38,"end":826.7,"sentiment":"neutral","sentiment_score":0.07750284671783447},{"text":"One moment.","start":826.7,"end":827.33997,"sentiment":"neutral","sentiment_score":0.06776553764939308},{"text":"Let me go to your are you going to use your bank account or your card?","start":827.33997,"end":834.135,"sentiment":"neutral","sentiment_score":0.032043979852460325},{"text":"Bank account.","start":836.695,"end":837.335,"sentiment":"neutral","sentiment_score":0.01021973555907607},{"text":"Okay.","start":837.335,"end":837.835,"sentiment":"neutral","sentiment_score":0.057802602648735046}],"sentiment":"neutral","sentiment_score":0.03654453061013059,"num_words":22,"start":826.38,"end":837.835},{"sentences":[{"text":"No problem.","start":838.695,"end":839.515,"sentiment":"neutral","sentiment_score":0.10037554800510406},{"text":"One moment here.","start":839.655,"end":840.875,"sentiment":"neutral","sentiment_score":0.054619344572226204},{"text":"Janate.","start":842.455,"end":842.955,"sentiment":"neutral","sentiment_score":0.031023060902953148},{"text":"Let me go to finance.","start":847.09503,"end":848.555,"sentiment":"neutral","sentiment_score":0.03719917014241218},{"text":"Okay.","start":856.72,"end":857.22,"sentiment":"neutral","sentiment_score":0.034591492265462875}],"sentiment":"neutral","sentiment_score":0.05135162780061364,"num_words":12,"start":838.695,"end":857.22},{"sentences":[{"text":"May I have your BSB number, please?","start":857.27997,"end":860.33997,"sentiment":"neutral","sentiment_score":0.023901774814086302},{"text":"0 82 oh, 808.","start":876.2,"end":882.12,"sentiment":"neutral","sentiment_score":0.003677910892292857},{"text":"Okay.","start":882.12,"end":882.62,"sentiment":"neutral","sentiment_score":0.04717153310775757},{"text":"Thank you.","start":883.80005,"end":884.44,"sentiment":"neutral","sentiment_score":0.2226114273071289},{"text":"And the account number, please?","start":884.44,"end":886.22003,"sentiment":"neutral","sentiment_score":0.07521691545844078}],"sentiment":"neutral","sentiment_score":0.055289633277999725,"num_words":19,"start":857.27997,"end":886.22003},{"sentences":[{"text":"Seven one four eight six 6033.","start":891.245,"end":898.70496,"sentiment":"neutral","sentiment_score":0.01194121160854896},{"text":"Okay.","start":898.845,"end":899.345,"sentiment":"neutral","sentiment_score":0.028252117335796356},{"text":"Then how does your name receive the first on your bank account?","start":901.725,"end":905.185,"sentiment":"neutral","sentiment_score":0.012885020114481449},{"text":"It's only Junaid, or it's same as you put it from your account?","start":909.86,"end":914.12,"sentiment":"neutral","sentiment_score":0.008451269939541817},{"text":"Junaid Ahmed Umrani Baloch.","start":914.57996,"end":917.56,"sentiment":"neutral","sentiment_score":0.01992360409349203}],"sentiment":"neutral","sentiment_score":0.012335570943024423,"num_words":36,"start":891.245,"end":917.56},{"sentences":[{"text":"Okay.","start":918.33997,"end":918.74,"sentiment":"neutral","sentiment_score":0.11996321380138396},{"text":"That's wonderful.","start":918.74,"end":919.48,"sentiment":"positive","sentiment_score":0.8169848024845123},{"text":"And then what is this account type?","start":920.04504,"end":922.445,"sentiment":"neutral","sentiment_score":0.09903590860111373},{"text":"Is this check or savings?","start":922.445,"end":924.22504,"sentiment":"neutral","sentiment_score":0.026232167333364486},{"text":"Okay.","start":927.405,"end":927.905,"sentiment":"neutral","sentiment_score":0.2485594004392624}],"sentiment":"neutral","sentiment_score":0.1766815260052681,"num_words":16,"start":918.33997,"end":927.905},{"sentences":[{"text":"Thank you.","start":928.685,"end":929.66504,"sentiment":"positive","sentiment_score":0.456554651260376},{"text":"One moment.","start":931.80505,"end":932.54504,"sentiment":"neutral","sentiment_score":0.17942137271165848},{"text":"Alright.","start":941.14,"end":941.54004,"sentiment":"neutral","sentiment_score":0.15276692807674408},{"text":"So, basically, you will receive a terms and agreement for your reference for this direct debit we set up, and then you don't need to do anything on your end.","start":941.54004,"end":954.625,"sentiment":"neutral","sentiment_score":0.1828643023967743},{"text":"It will be processed by our back end accounts team between the seventh to tenth of each month, and then just ensure funds available so we could avoid any delays in the processing of your payment.","start":954.625,"end":968.8,"sentiment":"neutral","sentiment_score":0.1748105947756105}],"sentiment":"neutral","sentiment_score":0.18596942901191577,"num_words":71,"start":928.685,"end":968.8},{"sentences":[{"text":"And also for your reference, our back end set up a automation, all payments that are overdue or invoice that are overdue after the '15, they will occur a late fee on the next billing cycle.","start":969.1,"end":986.71,"sentiment":"neutral","sentiment_score":0.10798344305819935},{"text":"So good thing that we set up this so we could avoid this kind of fees.","start":986.71,"end":990.87,"sentiment":"positive","sentiment_score":0.4783941451460123},{"text":"Okay?","start":990.87,"end":991.37,"sentiment":"neutral","sentiment_score":0.1948094666004181},{"text":"And then of oh, I'm sorry.","start":992.47,"end":995.69,"sentiment":"neutral","sentiment_score":0.014250221817443768},{"text":"Go go ahead.","start":995.83,"end":997.13,"sentiment":"neutral","sentiment_score":0.011689169332385063}],"sentiment":"neutral","sentiment_score":0.1912433641602195,"num_words":62,"start":969.1,"end":997.13},{"sentences":[{"text":"Mhmm.","start":997.98,"end":998.23,"sentiment":"neutral","sentiment_score":0.02642218954861164},{"text":"Thank you.","start":998.23,"end":999.05,"sentiment":"neutral","sentiment_score":0.10846966505050659},{"text":"So monthly on a monthly basis, once your payment has been processed and settled, posted, you will automatically receive a official payment receipt shortly to your email address.","start":1000.575,"end":1013.46,"sentiment":"neutral","sentiment_score":0.14111437994454587},{"text":"You're about to ask that?","start":1018.26,"end":1019.72003,"sentiment":"neutral","sentiment_score":0.01991378515958786},{"text":"Yes.","start":1033.2151,"end":1033.7151,"sentiment":"neutral","sentiment_score":-0.03130368888378143}],"sentiment":"neutral","sentiment_score":0.1152116052705694,"num_words":37,"start":997.98,"end":1033.7151},{"sentences":[{"text":"That's correct.","start":1033.935,"end":1035.9551,"sentiment":"neutral","sentiment_score":0.01257561706006527},{"text":"Definitely, we will reach you out.","start":1036.175,"end":1038.655,"sentiment":"neutral","sentiment_score":0.10211502636472385},{"text":"We will try to call you or send you an email saying that we tried to pause the payment, but it was declined due to insufficient funds.","start":1038.655,"end":1047.9,"sentiment":"neutral","sentiment_score":-0.1427307449005268},{"text":"So I suggest better just to make sure that you do have the funds available before the tenth or eleventh.","start":1047.9,"end":1056.385,"sentiment":"neutral","sentiment_score":-0.08179978933185339},{"text":"Yeah.","start":1056.385,"end":1056.885,"sentiment":"neutral","sentiment_score":-0.04715871065855026}],"sentiment":"neutral","sentiment_score":-0.0874829145946673,"num_words":56,"start":1033.935,"end":1056.885},{"sentences":[{"text":"Yeah.","start":1063.905,"end":1064.385,"sentiment":"neutral","sentiment_score":0.04359664395451546},{"text":"Definitely.","start":1064.385,"end":1064.885,"sentiment":"neutral","sentiment_score":0.09497077763080596},{"text":"We'll do that.","start":1065.345,"end":1066.405,"sentiment":"neutral","sentiment_score":0.17850991090138754},{"text":"Yeah.","start":1066.945,"end":1067.265,"sentiment":"neutral","sentiment_score":0.07255370914936066},{"text":"That's highly appreciated.","start":1067.265,"end":1068.565,"sentiment":"neutral","sentiment_score":0.28890755275885266}],"sentiment":"neutral","sentiment_score":0.17926372463504472,"num_words":9,"start":1063.905,"end":1068.565},{"sentences":[{"text":"We will check to our customer what seems to be the problem or if they need to update their payment method, something like that.","start":1069.11,"end":1075.9299,"sentiment":"neutral","sentiment_score":0.03579598696281513},{"text":"Alright.","start":1078.23,"end":1078.73,"sentiment":"neutral","sentiment_score":0.16137710213661194},{"text":"So you're oh, sure.","start":1079.35,"end":1082.445,"sentiment":"neutral","sentiment_score":-0.02549667144194245},{"text":"Oh, no.","start":1104.74,"end":1105.2201,"sentiment":"neutral","sentiment_score":-0.052944621071219444},{"text":"Actually, your plan package with us is a Internet plan.","start":1105.2201,"end":1111.745,"sentiment":"neutral","sentiment_score":-0.03380893636494875}],"sentiment":"neutral","sentiment_score":0.011573548724011676,"num_words":41,"start":1069.11,"end":1111.745},{"sentences":[{"text":"So you don't have Basically, it depends from the plan that you do have with Vodafone.","start":1112.445,"end":1133.3301,"sentiment":"neutral","sentiment_score":-0.0415547585580498},{"text":"It really depends with the plan that our customer has.","start":1133.55,"end":1137.25,"sentiment":"neutral","sentiment_score":-0.030101514421403408},{"text":"Sometimes it's covered to their plan.","start":1137.795,"end":1140.6951,"sentiment":"neutral","sentiment_score":-0.05022903593877951},{"text":"Sometimes it's being charged extra.","start":1141.3151,"end":1143.9751,"sentiment":"neutral","sentiment_score":-0.08553053289651871},{"text":"So yeah.","start":1144.915,"end":1147.2351,"sentiment":"neutral","sentiment_score":-0.011996797285974024}],"sentiment":"neutral","sentiment_score":-0.044074660405898705,"num_words":39,"start":1112.445,"end":1147.2351},{"sentences":[{"text":"Yeah.","start":1147.2351,"end":1147.7351,"sentiment":"neutral","sentiment_score":0.02511531673371792},{"text":"Correct.","start":1148.515,"end":1148.995,"sentiment":"neutral","sentiment_score":0.15837782621383667},{"text":"You have to confirm to them.","start":1148.995,"end":1151.015,"sentiment":"neutral","sentiment_score":0.16684633990128836},{"text":"Mhmm.","start":1153.7899,"end":1154.2899,"sentiment":"neutral","sentiment_score":0.20123806595802307},{"text":"Oh, you're most welcome.","start":1154.59,"end":1156.0299,"sentiment":"neutral","sentiment_score":0.2929744981229305}],"sentiment":"neutral","sentiment_score":0.19674671083115614,"num_words":13,"start":1147.2351,"end":1156.0299},{"sentences":[{"text":"It's my pleasure to talk to you, Janine.","start":1156.0299,"end":1158.0499,"sentiment":"positive","sentiment_score":0.42215146124362946},{"text":"And if you do have any questions or if you need any assistance with your services, please don't hesitate to give us a call.","start":1158.4299,"end":1166.7949,"sentiment":"neutral","sentiment_score":0.17891346104443073},{"text":"We're open from Monday to Friday, 9AM to 6PM.","start":1166.7949,"end":1170.715,"sentiment":"neutral","sentiment_score":0.17238486972120073},{"text":"Okay?","start":1170.715,"end":1171.215,"sentiment":"neutral","sentiment_score":0.16854235529899597},{"text":"Thank you.","start":1174.1549,"end":1174.875,"sentiment":"positive","sentiment_score":0.7243432700634003}],"sentiment":"neutral","sentiment_score":0.24635971540754492,"num_words":44,"start":1156.0299,"end":1174.875},{"sentences":[{"text":"You're welcome.","start":1174.875,"end":1175.615,"sentiment":"positive","sentiment_score":0.7241272032260895},{"text":"Be safe always.","start":1175.6749,"end":1176.815,"sentiment":"positive","sentiment_score":0.6164292693138123},{"text":"Bye bye.","start":1177.355,"end":1178.095,"sentiment":"positive","sentiment_score":0.3852173089981079}],"sentiment":"positive","sentiment_score":0.5811395474842617,"num_words":7,"start":1174.875,"end":1178.095}]}}]},{"alternatives":[{"transcript":"Hello. Good morning. Yeah. Actually, I'm just calling engineer. I received the first invoice of my month. I feel the query just to ask some questions. As the when we are going to install the connection, I send the $20 price. One for the shipment, another was about I believe for about the device or something like that. But later on, your company confirmed that the device was free of cost because I booked the package for I took the plan for the six months, so the device was free. So today, I received sorry. One additional thing was one month free Internet service will be included in this plan. So I have to pay the rest of the five months. After ten days, today I received invoice of for the payment of $29. I'm just confirming what is the payment for this one. One month is a three year cost. What about the other $20 that I've paid on in the code installation? Yeah. Sure. Yeah. Sure. Sure. Sure. J u n a I d. Yeah. Yeah. Sure. Sure. Yeah. Sure. Thank you. Thank you. K. Okay. Okay. Okay. Yeah. Yeah. Yeah. Exactly. June 20 to July 19. That was for free. Okay. So Okay. So let me correct myself. Now the next I will pay this amount, and the next invoice will be generated at the end of July. Okay. Okay. Yeah. In the past this month, in tax invoice, I have another page that is a new customer information. The last page is regarding the summary the service summary that I the yeah. The Internet is for July 1 to July 31. Okay. Okay. Okay. Yeah. So if I'm going to pay this amount and the next invoice will be at the end of the July. Thank you. Yeah. July. Thirty first July. August. Yeah. Okay. Yeah. Okay. So yeah. Yeah. I got it. I got it. I got it. I got it. I got it. I got it. Now now one more thing just to ask. The how to pay this bill via an application mobile application? How to pay this invoice? Yeah. Sure. Yeah. You can send me the instructions as well. Or or or or I must know about the manual payment, how to do the manual payment as well. I just wanted to know that as well. Okay. Yeah. Yeah. I can see. Make your payment directly from your nominated bank account or the credit card. Contact the Airtel. So I'm just calling you. Mhmm. Reference number. You mean that? Yeah. So I will use the reference number for the manual payment. That is 1Triple 0157. This is my reference number. I will use it. No worries. That The first option is about about the reference number. So the phone and using the about reference number, make a secure credit card payment over the Internet. So which which one is option for the manual payment? Is it the reference number or electronic funds transfer? Yeah. Yeah. Yeah. I can whatever the option is from my application, the bank application in my mobile phone, if I'm transferring the more from that. Yeah. Okay. Yeah. So yeah. Yeah. Sure. You can also send me, but I'm just asking that the the four options that you have provided in the bill. So which option is for that we are talking about? The electronic fund transfer that is EFTT or something else? K. Okay. Okay. K. Yeah. The invoice number the invoice number can I repeat the invoice number? That's a 20260 one triple zero 00 3102. That's my invoice number. So this number, I will this number, I will use in the reference section. Okay. Yeah. Okay. Okay. Yeah. Sure. Yeah. Thank you so much. Can you just repeat that? Sorry. The previous payment. What did you said you said? If I transfer the phone. Yeah. Yeah. Okay. Okay. Okay. Okay. Okay. Okay. Okay. If we are if we are choosing the direct debit, what is the procedure you're sending me? Or I'm a I'm a tell you right now and you will set up in my account by at your end. Yeah. I can go ahead. Yeah. Sure. My bank account. 082808. Sorry. Sorry. Sorry. 082808. The six digit? Eight two eight zero eight. Yep. 714866033. It's Janelle. It's the same. Same. Same. Same. Same. Yeah. Same. Yeah. Yeah. Exactly. It's a personal account. Thank you so much. Thank you so much. Yeah. Yeah. Yes. Please. Please go on. Yeah. Please go on. Please go on. You're starting Friday. Thank you so much. What do I I was going to ask. Thanks for the question. Yeah. Now what if what if I have the insufficient balance in my account? So will you remind me there why that you have your transition has been declined so that I can make an arrangement for that? That's good. Okay. No. For any case for any case for any case for any case that I don't have the that will be the reminder email or the call from you guys. So I will make the arrangement definitely after that. Yeah. Yes. Yeah. That's good. Yeah. Okay. Thank you so much. One more one more thing. Sorry to bother you. That this help line is the calling, is it free of calls or do we charge on our connection? The the call that I have made to you, is it a free of cost, or it has some additional charges apart from my plan, the package that I'm using with that? Include this number. No. No. No. No. I'm no. No. No. I'm just checking. I have a good account connection. So whenever I call any helpline, does it charge it or it's a free of cost of service? The call that I made to you, this call. Okay. Okay. Okay. Okay. I will ask the. Thank you so much. Have a have a good day. Thank you for your guidance and help. Appreciate it. Thank you so much. Thank you so much. Have a blessed day. Okay? Thank you. You too. Thank you. 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Good morning. Yeah. Actually, I'm just calling engineer. I received the first invoice of my month.\n\nI feel the query just to ask some questions. As the when we are going to install the connection, I send the $20 price. One for the shipment, another was about I believe for about the device or something like that. But later on, your company confirmed that the device was free of cost because I booked the package for I took the plan for the six months, so the device was free. So today, I received sorry.\n\nOne additional thing was one month free Internet service will be included in this plan. So I have to pay the rest of the five months. After ten days, today I received invoice of for the payment of $29. I'm just confirming what is the payment for this one. One month is a three year cost.\n\nWhat about the other $20 that I've paid on in the code installation? Yeah. Sure. Yeah. Sure.\n\nSure. Sure. J u n a I d. Yeah. Yeah.\n\nSure. Sure. Yeah. Sure. Thank you.\n\nThank you. K. Okay. Okay. Okay.\n\nYeah. Yeah. Yeah. Exactly. June 20 to July 19.\n\nThat was for free. Okay. So Okay. So let me correct myself. Now the next I will pay this amount, and the next invoice will be generated at the end of July.\n\nOkay. Okay. Yeah. In the past this month, in tax invoice, I have another page that is a new customer information. The last page is regarding the summary the service summary that I the yeah.\n\nThe Internet is for July 1 to July 31. Okay. Okay. Okay. Yeah.\n\nSo if I'm going to pay this amount and the next invoice will be at the end of the July. Thank you. Yeah. July. Thirty first July.\n\nAugust. Yeah. Okay. Yeah. Okay.\n\nSo yeah. Yeah. I got it. I got it. I got it.\n\nI got it. I got it. I got it. Now now one more thing just to ask. The how to pay this bill via an application mobile application?\n\nHow to pay this invoice? Yeah. Sure. Yeah. You can send me the instructions as well.\n\nOr or or or I must know about the manual payment, how to do the manual payment as well. I just wanted to know that as well. Okay. Yeah. Yeah.\n\nI can see. Make your payment directly from your nominated bank account or the credit card. Contact the Airtel. So I'm just calling you. Mhmm.\n\nReference number. You mean that? Yeah. So I will use the reference number for the manual payment. That is 1Triple 0157.\n\nThis is my reference number. I will use it. No worries. That The first option is about about the reference number. So the phone and using the about reference number, make a secure credit card payment over the Internet.\n\nSo which which one is option for the manual payment? Is it the reference number or electronic funds transfer? Yeah. Yeah. Yeah.\n\nI can whatever the option is from my application, the bank application in my mobile phone, if I'm transferring the more from that. Yeah. Okay. Yeah. So yeah.\n\nYeah. Sure. You can also send me, but I'm just asking that the the four options that you have provided in the bill. So which option is for that we are talking about? The electronic fund transfer that is EFTT or something else?\n\nK. Okay. Okay. K. Yeah.\n\nThe invoice number the invoice number can I repeat the invoice number? That's a 20260 one triple zero 00 3102. That's my invoice number. So this number, I will this number, I will use in the reference section. Okay.\n\nYeah. Okay. Okay. Yeah. Sure.\n\nYeah. Thank you so much. Can you just repeat that? Sorry. The previous payment.\n\nWhat did you said you said? If I transfer the phone. Yeah. Yeah. Okay.\n\nOkay. Okay. Okay. Okay. Okay.\n\nOkay. If we are if we are choosing the direct debit, what is the procedure you're sending me? Or I'm a I'm a tell you right now and you will set up in my account by at your end. Yeah. I can go ahead.\n\nYeah. Sure. My bank account. 082808. Sorry.\n\nSorry. Sorry. 082808. The six digit? Eight two eight zero eight.\n\nYep. 714866033. It's Janelle. It's the same. Same.\n\nSame. Same. Same. Yeah. Same.\n\nYeah. Yeah. Exactly. It's a personal account. Thank you so much.\n\nThank you so much. Yeah. Yeah. Yes. Please.\n\nPlease go on. Yeah. Please go on. Please go on. You're starting Friday.\n\nThank you so much. What do I I was going to ask. Thanks for the question. Yeah. Now what if what if I have the insufficient balance in my account?\n\nSo will you remind me there why that you have your transition has been declined so that I can make an arrangement for that? That's good. Okay. No. For any case for any case for any case for any case that I don't have the that will be the reminder email or the call from you guys.\n\nSo I will make the arrangement definitely after that. Yeah. Yes. Yeah. That's good.\n\nYeah. Okay. Thank you so much. One more one more thing. Sorry to bother you.\n\nThat this help line is the calling, is it free of calls or do we charge on our connection? The the call that I have made to you, is it a free of cost, or it has some additional charges apart from my plan, the package that I'm using with that? Include this number. No. No.\n\nNo. No. I'm no. No. No.\n\nI'm just checking. I have a good account connection. So whenever I call any helpline, does it charge it or it's a free of cost of service? The call that I made to you, this call. Okay.\n\nOkay. Okay. Okay. I will ask the. Thank you so much.\n\nHave a have a good day. Thank you for your guidance and help. Appreciate it. Thank you so much. Thank you so much.\n\nHave a blessed day. Okay? Thank you. You too. Thank you.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":4.7999997,"end":5.12,"sentiment":"neutral","sentiment_score":0.06085226684808731},{"text":"Good morning.","start":5.12,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.14897769689559937},{"text":"Yeah.","start":6.0,"end":6.5,"sentiment":"neutral","sentiment_score":0.04019934684038162},{"text":"Actually, I'm just calling engineer.","start":6.56,"end":8.5,"sentiment":"neutral","sentiment_score":0.006825473718345165},{"text":"I received the first invoice of my month.","start":9.92,"end":14.065,"sentiment":"neutral","sentiment_score":-0.026420316542498767}],"sentiment":"neutral","sentiment_score":0.01304540257243549,"num_words":17,"start":4.7999997,"end":14.065},{"sentences":[{"text":"I feel the query just to ask some questions.","start":15.405,"end":19.025,"sentiment":"neutral","sentiment_score":-0.025686912031637296},{"text":"As the when we are going to install the connection, I send the $20 price.","start":20.205,"end":28.880001,"sentiment":"neutral","sentiment_score":-0.0043499067115286985},{"text":"One for the shipment, another was about I believe for about the device or something like that.","start":29.1,"end":35.92,"sentiment":"neutral","sentiment_score":-0.00644504525424803},{"text":"But later on, your company confirmed that the device was free of cost because I booked the package for I took the plan for the six months, so the device was free.","start":36.06,"end":46.425003,"sentiment":"neutral","sentiment_score":0.05808672873536125},{"text":"So today, I received sorry.","start":46.565002,"end":49.305,"sentiment":"neutral","sentiment_score":-0.15488563925027848}],"sentiment":"neutral","sentiment_score":0.008696801858978013,"num_words":78,"start":15.405,"end":49.305},{"sentences":[{"text":"One additional thing was one month free Internet service will be included in this plan.","start":49.845,"end":55.82,"sentiment":"neutral","sentiment_score":-0.13920875638723373},{"text":"So I have to pay the rest of the five months.","start":56.36,"end":58.54,"sentiment":"neutral","sentiment_score":-0.17103009061379867},{"text":"After ten days, today I received invoice of for the payment of $29.","start":59.24,"end":65.42,"sentiment":"neutral","sentiment_score":-0.07730988097878602},{"text":"I'm just confirming what is the payment for this one.","start":65.8,"end":68.704994,"sentiment":"neutral","sentiment_score":-0.0496694203466177},{"text":"One month is a three year cost.","start":68.704994,"end":70.564995,"sentiment":"neutral","sentiment_score":-0.07541706679122788}],"sentiment":"neutral","sentiment_score":-0.10712686546945147,"num_words":56,"start":49.845,"end":70.564995},{"sentences":[{"text":"What about the other $20 that I've paid on in the code installation?","start":70.704994,"end":75.84499,"sentiment":"neutral","sentiment_score":-0.031153789112487666},{"text":"Yeah.","start":77.585,"end":77.98499,"sentiment":"neutral","sentiment_score":0.04674255847930908},{"text":"Sure.","start":77.98499,"end":78.48499,"sentiment":"neutral","sentiment_score":0.12174665927886964},{"text":"Yeah.","start":78.869995,"end":79.11,"sentiment":"neutral","sentiment_score":0.1855311542749405},{"text":"Sure.","start":79.11,"end":79.61,"sentiment":"neutral","sentiment_score":0.23297980427742004}],"sentiment":"neutral","sentiment_score":0.010705936344011742,"num_words":17,"start":70.704994,"end":79.61},{"sentences":[{"text":"Sure.","start":80.31,"end":80.71,"sentiment":"neutral","sentiment_score":0.2867896556854248},{"text":"Sure.","start":80.71,"end":81.21,"sentiment":"neutral","sentiment_score":0.2331716865301132},{"text":"J u n a I d.","start":84.63,"end":88.49,"sentiment":"neutral","sentiment_score":0.048934386732677616},{"text":"Yeah.","start":91.445,"end":91.945,"sentiment":"neutral","sentiment_score":0.11311633139848708},{"text":"Yeah.","start":92.085,"end":92.16499,"sentiment":"neutral","sentiment_score":0.07976214587688446}],"sentiment":"neutral","sentiment_score":0.10064461398869753,"num_words":10,"start":80.31,"end":92.16499},{"sentences":[{"text":"Sure.","start":92.16499,"end":92.66499,"sentiment":"neutral","sentiment_score":0.08264783024787903},{"text":"Sure.","start":93.604996,"end":94.104996,"sentiment":"neutral","sentiment_score":0.05437619984149933},{"text":"Yeah.","start":95.685,"end":96.005,"sentiment":"neutral","sentiment_score":0.03922055661678314},{"text":"Sure.","start":96.005,"end":96.505,"sentiment":"neutral","sentiment_score":0.046362679451704025},{"text":"Thank you.","start":97.524994,"end":98.16499,"sentiment":"neutral","sentiment_score":0.2670641839504242}],"sentiment":"neutral","sentiment_score":0.1261226056764523,"num_words":6,"start":92.16499,"end":98.16499},{"sentences":[{"text":"Thank you.","start":98.16499,"end":98.98499,"sentiment":"neutral","sentiment_score":0.27509966492652893},{"text":"K.","start":202.575,"end":203.075,"sentiment":"neutral","sentiment_score":0.0798848420381546},{"text":"Okay.","start":207.69499,"end":208.19499,"sentiment":"neutral","sentiment_score":0.0917181521654129},{"text":"Okay.","start":221.41,"end":221.91,"sentiment":"neutral","sentiment_score":0.04259994626045227},{"text":"Okay.","start":223.09001,"end":223.59001,"sentiment":"neutral","sentiment_score":0.08442635834217072}],"sentiment":"neutral","sentiment_score":0.14147143810987473,"num_words":6,"start":98.16499,"end":223.59001},{"sentences":[{"text":"Yeah.","start":233.985,"end":234.485,"sentiment":"neutral","sentiment_score":0.1114095002412796},{"text":"Yeah.","start":250.25,"end":250.33,"sentiment":"neutral","sentiment_score":0.015892762690782547},{"text":"Yeah.","start":250.33,"end":250.57,"sentiment":"neutral","sentiment_score":0.041087858378887177},{"text":"Exactly.","start":250.57,"end":251.07,"sentiment":"neutral","sentiment_score":0.07371599227190018},{"text":"June 20 to July 19.","start":300.12,"end":302.52002,"sentiment":"neutral","sentiment_score":-0.0034058988094329834}],"sentiment":"neutral","sentiment_score":0.025008513281742733,"num_words":9,"start":233.985,"end":302.52002},{"sentences":[{"text":"That was for free.","start":302.52,"end":303.74,"sentiment":"neutral","sentiment_score":-0.006922714877873659},{"text":"Okay.","start":316.365,"end":316.865,"sentiment":"neutral","sentiment_score":-0.011360563337802889},{"text":"So Okay.","start":317.405,"end":340.29,"sentiment":"neutral","sentiment_score":-0.024233490228652954},{"text":"So let me correct myself.","start":340.35,"end":342.45,"sentiment":"neutral","sentiment_score":0.03668907284736633},{"text":"Now the next I will pay this amount, and the next invoice will be generated at the end of July.","start":342.95502,"end":350.815,"sentiment":"neutral","sentiment_score":0.021785549446940423}],"sentiment":"neutral","sentiment_score":0.016613685933407396,"num_words":32,"start":302.52,"end":350.815},{"sentences":[{"text":"Okay.","start":373.48502,"end":373.98502,"sentiment":"neutral","sentiment_score":0.008460387587547302},{"text":"Okay.","start":374.20502,"end":374.70502,"sentiment":"neutral","sentiment_score":0.009374454617500303},{"text":"Yeah.","start":384.53998,"end":385.03998,"sentiment":"neutral","sentiment_score":0.00997326523065567},{"text":"In the past this month, in tax invoice, I have another page that is a new customer information.","start":385.09998,"end":390.96,"sentiment":"neutral","sentiment_score":-0.011717835855152871},{"text":"The last page is regarding the summary the service summary that I the yeah.","start":391.97998,"end":396.78,"sentiment":"neutral","sentiment_score":0.01758406657193388}],"sentiment":"neutral","sentiment_score":0.0018018284014293126,"num_words":35,"start":373.48502,"end":396.78},{"sentences":[{"text":"The Internet is for July 1 to July 31.","start":396.78,"end":400.745,"sentiment":"neutral","sentiment_score":0.021493535074922774},{"text":"Okay.","start":422.94,"end":423.26,"sentiment":"neutral","sentiment_score":0.043444275856018066},{"text":"Okay.","start":423.26,"end":423.76,"sentiment":"neutral","sentiment_score":0.03331227973103523},{"text":"Okay.","start":424.06,"end":424.56,"sentiment":"neutral","sentiment_score":0.026782047003507618},{"text":"Yeah.","start":426.255,"end":426.655,"sentiment":"neutral","sentiment_score":0.024396061897277832}],"sentiment":"neutral","sentiment_score":0.024721267704780284,"num_words":13,"start":396.78,"end":426.655},{"sentences":[{"text":"So if I'm going to pay this amount and the next invoice will be at the end of the July.","start":426.655,"end":431.795,"sentiment":"neutral","sentiment_score":-0.007882421428803355},{"text":"Thank you.","start":433.45502,"end":434.275,"sentiment":"positive","sentiment_score":0.674316942691803},{"text":"Yeah.","start":441.38998,"end":441.88998,"sentiment":"neutral","sentiment_score":0.01131962053477764},{"text":"July.","start":442.50998,"end":443.00998,"sentiment":"neutral","sentiment_score":0.016394702717661858},{"text":"Thirty first July.","start":443.55,"end":444.53,"sentiment":"neutral","sentiment_score":0.013128175089756647}],"sentiment":"neutral","sentiment_score":0.04659571501219438,"num_words":27,"start":426.655,"end":444.53},{"sentences":[{"text":"August.","start":449.38998,"end":449.88998,"sentiment":"neutral","sentiment_score":0.02336370013654232},{"text":"Yeah.","start":450.11,"end":450.61,"sentiment":"neutral","sentiment_score":0.05050656944513321},{"text":"Okay.","start":450.75,"end":451.25,"sentiment":"neutral","sentiment_score":0.08278705924749374},{"text":"Yeah.","start":451.975,"end":452.475,"sentiment":"neutral","sentiment_score":0.09758784621953964},{"text":"Okay.","start":453.015,"end":453.515,"sentiment":"neutral","sentiment_score":0.10539135336875916}],"sentiment":"neutral","sentiment_score":0.07192730568349362,"num_words":5,"start":449.38998,"end":453.515},{"sentences":[{"text":"So yeah.","start":453.655,"end":455.035,"sentiment":"neutral","sentiment_score":0.1745796501636505},{"text":"Yeah.","start":455.255,"end":455.755,"sentiment":"neutral","sentiment_score":0.09204119443893433},{"text":"I got it.","start":456.375,"end":457.195,"sentiment":"neutral","sentiment_score":0.055413478364547096},{"text":"I got it.","start":457.255,"end":458.155,"sentiment":"neutral","sentiment_score":0.024281467000643413},{"text":"I got it.","start":458.375,"end":459.095,"sentiment":"neutral","sentiment_score":0.0022594022254149118}],"sentiment":"neutral","sentiment_score":0.05725529479483763,"num_words":12,"start":453.655,"end":459.095},{"sentences":[{"text":"I got it.","start":459.095,"end":459.825,"sentiment":"neutral","sentiment_score":0.0018301221231619518},{"text":"I got it.","start":459.825,"end":460.33502,"sentiment":"neutral","sentiment_score":0.09794159481922786},{"text":"I got it.","start":460.33502,"end":460.845,"sentiment":"neutral","sentiment_score":0.1511288359761238},{"text":"Now now one more thing just to ask.","start":460.845,"end":462.875,"sentiment":"neutral","sentiment_score":0.03300683409906924},{"text":"The how to pay this bill via an application mobile application?","start":463.095,"end":469.21,"sentiment":"neutral","sentiment_score":0.02376930381764065}],"sentiment":"neutral","sentiment_score":0.045650666912219355,"num_words":28,"start":459.095,"end":469.21},{"sentences":[{"text":"How to pay this invoice?","start":469.67,"end":471.29,"sentiment":"neutral","sentiment_score":0.0175848551094532},{"text":"Yeah.","start":484.52502,"end":484.765,"sentiment":"neutral","sentiment_score":0.06503094732761383},{"text":"Sure.","start":484.765,"end":485.265,"sentiment":"neutral","sentiment_score":0.12186872214078905},{"text":"Yeah.","start":508.915,"end":509.155,"sentiment":"neutral","sentiment_score":0.11252842843532562},{"text":"You can send me the instructions as well.","start":509.155,"end":511.33502,"sentiment":"neutral","sentiment_score":0.10923228412866592}],"sentiment":"neutral","sentiment_score":0.07882566540502012,"num_words":16,"start":469.67,"end":511.33502},{"sentences":[{"text":"Or or or or I must know about the manual payment, how to do the manual payment as well.","start":511.715,"end":518.275,"sentiment":"neutral","sentiment_score":0.0023298055717819615},{"text":"I just wanted to know that as well.","start":518.275,"end":531.82,"sentiment":"neutral","sentiment_score":0.053847328294068575},{"text":"Okay.","start":531.82,"end":532.32,"sentiment":"neutral","sentiment_score":0.08965711295604706},{"text":"Yeah.","start":554.04,"end":554.52,"sentiment":"neutral","sentiment_score":0.03677624464035034},{"text":"Yeah.","start":554.52,"end":555.02,"sentiment":"neutral","sentiment_score":0.04924429953098297}],"sentiment":"neutral","sentiment_score":0.02169075297812621,"num_words":30,"start":511.715,"end":555.02},{"sentences":[{"text":"I can see.","start":555.32,"end":556.04,"sentiment":"neutral","sentiment_score":0.035070352256298065},{"text":"Make your payment directly from your nominated bank account or the credit card.","start":556.04,"end":560.805,"sentiment":"neutral","sentiment_score":0.037158552987071186},{"text":"Contact the Airtel.","start":561.045,"end":562.005,"sentiment":"neutral","sentiment_score":0.03590590258439382},{"text":"So I'm just calling you.","start":562.005,"end":563.705,"sentiment":"neutral","sentiment_score":0.01849217526614666},{"text":"Mhmm.","start":576.78,"end":577.28,"sentiment":"neutral","sentiment_score":-0.005081412848085165}],"sentiment":"neutral","sentiment_score":0.031334776673465965,"num_words":25,"start":555.32,"end":577.28},{"sentences":[{"text":"Reference number.","start":582.54004,"end":583.44,"sentiment":"neutral","sentiment_score":0.025787031278014183},{"text":"You mean that?","start":583.66003,"end":584.64,"sentiment":"neutral","sentiment_score":0.02452196863790353},{"text":"Yeah.","start":586.06006,"end":586.46,"sentiment":"neutral","sentiment_score":0.12409695982933044},{"text":"So I will use the reference number for the manual payment.","start":586.46,"end":589.755,"sentiment":"neutral","sentiment_score":0.14789676666259766},{"text":"That is 1Triple 0157.","start":589.995,"end":591.915,"sentiment":"neutral","sentiment_score":0.09627499617636204}],"sentiment":"neutral","sentiment_score":0.10767625458538532,"num_words":21,"start":582.54004,"end":591.915},{"sentences":[{"text":"This is my reference number.","start":591.915,"end":593.375,"sentiment":"neutral","sentiment_score":0.1989919811487198},{"text":"I will use it.","start":593.835,"end":594.895,"sentiment":"neutral","sentiment_score":0.2922290191054344},{"text":"No worries.","start":601.195,"end":601.675,"sentiment":"neutral","sentiment_score":0.06836527958512306},{"text":"That The first option is about about the reference number.","start":601.675,"end":606.77997,"sentiment":"neutral","sentiment_score":0.114303557574749},{"text":"So the phone and using the about reference number, make a secure credit card payment over the Internet.","start":607.24,"end":612.94,"sentiment":"neutral","sentiment_score":0.17545554414391518}],"sentiment":"neutral","sentiment_score":0.16927799773521912,"num_words":39,"start":591.915,"end":612.94},{"sentences":[{"text":"So which which one is option for the manual payment?","start":613.39996,"end":617.69495,"sentiment":"neutral","sentiment_score":0.040397026017308234},{"text":"Is it the reference number or electronic funds transfer?","start":617.915,"end":621.77496,"sentiment":"neutral","sentiment_score":0.014131429087784555},{"text":"Yeah.","start":629.51996,"end":630.01996,"sentiment":"neutral","sentiment_score":0.004860525950789452},{"text":"Yeah.","start":630.48,"end":630.8,"sentiment":"neutral","sentiment_score":0.07739531248807907},{"text":"Yeah.","start":630.8,"end":631.3,"sentiment":"neutral","sentiment_score":0.11339402198791504}],"sentiment":"neutral","sentiment_score":0.03303649919954213,"num_words":22,"start":613.39996,"end":631.3},{"sentences":[{"text":"I can whatever the option is from my application, the bank application in my mobile phone, if I'm transferring the more from that.","start":631.83997,"end":639.69995,"sentiment":"neutral","sentiment_score":0.09641975034838138},{"text":"Yeah.","start":642.815,"end":643.315,"sentiment":"neutral","sentiment_score":0.1282539963722229},{"text":"Okay.","start":652.175,"end":652.675,"sentiment":"neutral","sentiment_score":0.04502267763018608},{"text":"Yeah.","start":659.93,"end":660.25,"sentiment":"neutral","sentiment_score":0.03503870964050293},{"text":"So yeah.","start":660.25,"end":661.45,"sentiment":"neutral","sentiment_score":0.04039196576923132}],"sentiment":"neutral","sentiment_score":0.08952691332836236,"num_words":28,"start":631.83997,"end":661.45},{"sentences":[{"text":"Yeah.","start":661.45,"end":661.77,"sentiment":"neutral","sentiment_score":0.08842696249485016},{"text":"Sure.","start":661.77,"end":662.01,"sentiment":"neutral","sentiment_score":0.1494821310043335},{"text":"You can also send me, but I'm just asking that the the four options that you have provided in the bill.","start":662.01,"end":667.47003,"sentiment":"neutral","sentiment_score":0.07840189994091079},{"text":"So which option is for that we are talking about?","start":667.85004,"end":672.885,"sentiment":"neutral","sentiment_score":0.04171053972095251},{"text":"The electronic fund transfer that is EFTT or something 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number?","start":707.145,"end":710.025,"sentiment":"neutral","sentiment_score":0.02486560462663571},{"text":"That's a 20260 one triple zero 00 3102.","start":710.025,"end":717.29,"sentiment":"neutral","sentiment_score":0.02195849537383765},{"text":"That's my invoice number.","start":717.29,"end":718.67,"sentiment":"neutral","sentiment_score":0.03295291494578123},{"text":"So this number, I will this number, I will use in the reference 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you so much.","start":751.37,"end":752.265,"sentiment":"positive","sentiment_score":0.5970401912927628},{"text":"Can you just repeat that?","start":769.2,"end":770.8,"sentiment":"neutral","sentiment_score":0.03408705070614815},{"text":"Sorry.","start":770.8,"end":771.3,"sentiment":"neutral","sentiment_score":-0.11914747953414916},{"text":"The previous payment.","start":772.0,"end":773.54,"sentiment":"neutral","sentiment_score":-0.12451547880967458}],"sentiment":"neutral","sentiment_score":0.1562031339854002,"num_words":14,"start":750.09,"end":773.54},{"sentences":[{"text":"What did you said you said?","start":773.76,"end":774.82,"sentiment":"neutral","sentiment_score":-0.057009502003590264},{"text":"If I transfer the phone.","start":777.68,"end":779.12,"sentiment":"neutral","sentiment_score":-0.011611288413405418},{"text":"Yeah.","start":779.12,"end":779.44,"sentiment":"neutral","sentiment_score":0.002664615400135517},{"text":"Yeah.","start":779.44,"end":779.94,"sentiment":"neutral","sentiment_score":0.005956057924777269},{"text":"Okay.","start":782.24,"end":782.74,"sentiment":"neutral","sentiment_score":-0.012009190395474434}],"sentiment":"neutral","sentiment_score":-0.028821569368509308,"num_words":14,"start":773.76,"end":782.74},{"sentences":[{"text":"Okay.","start":784.815,"end":785.315,"sentiment":"neutral","sentiment_score":0.0035830698907375336},{"text":"Okay.","start":785.535,"end":786.035,"sentiment":"neutral","sentiment_score":0.011346216313540936},{"text":"Okay.","start":792.805,"end":793.055,"sentiment":"neutral","sentiment_score":0.04505491629242897},{"text":"Okay.","start":793.055,"end":793.555,"sentiment":"neutral","sentiment_score":0.057034239172935486},{"text":"Okay.","start":794.255,"end":794.755,"sentiment":"neutral","sentiment_score":0.07068674266338348}],"sentiment":"neutral","sentiment_score":0.03754103686660528,"num_words":5,"start":784.815,"end":794.755},{"sentences":[{"text":"Okay.","start":808.75,"end":809.25,"sentiment":"neutral","sentiment_score":0.08926725387573242},{"text":"If we are if we are choosing the direct debit, what is the procedure you're sending me?","start":809.565,"end":813.565,"sentiment":"neutral","sentiment_score":0.05698835630627239},{"text":"Or I'm a I'm a tell you right now and you will set up in my account by at your end.","start":813.565,"end":820.865,"sentiment":"neutral","sentiment_score":0.07935639470815659},{"text":"Yeah.","start":824.52,"end":824.76,"sentiment":"neutral","sentiment_score":0.07577924430370331},{"text":"I can go ahead.","start":824.76,"end":830.66003,"sentiment":"neutral","sentiment_score":0.048084245063364506}],"sentiment":"neutral","sentiment_score":0.06801522328433665,"num_words":44,"start":808.75,"end":830.66003},{"sentences":[{"text":"Yeah.","start":831.80005,"end":832.30005,"sentiment":"neutral","sentiment_score":0.021724145859479904},{"text":"Sure.","start":833.44,"end":833.94,"sentiment":"neutral","sentiment_score":0.022394858300685883},{"text":"My bank 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eight.","start":877.245,"end":879.265,"sentiment":"neutral","sentiment_score":0.0005955060943961144}],"sentiment":"neutral","sentiment_score":-0.0096775049936365,"num_words":11,"start":869.72504,"end":879.265},{"sentences":[{"text":"Yep.","start":882.525,"end":883.025,"sentiment":"neutral","sentiment_score":0.08966375887393951},{"text":"714866033.","start":886.4,"end":895.86,"sentiment":"neutral","sentiment_score":0.018886232748627663},{"text":"It's Janelle.","start":905.755,"end":907.135,"sentiment":"neutral","sentiment_score":0.004984671715646982},{"text":"It's the same.","start":911.94,"end":912.74,"sentiment":"neutral","sentiment_score":0.009653847354153791},{"text":"Same.","start":912.74,"end":912.98,"sentiment":"neutral","sentiment_score":0.007955104112625122}],"sentiment":"neutral","sentiment_score":0.019429497653618455,"num_words":8,"start":882.525,"end":912.98},{"sentences":[{"text":"Same.","start":912.98,"end":913.3,"sentiment":"neutral","sentiment_score":0.008886858820915222},{"text":"Same.","start":913.3,"end":913.45996,"sentiment":"neutral","sentiment_score":0.008865163661539555},{"text":"Same.","start":913.45996,"end":913.95996,"sentiment":"neutral","sentiment_score":0.007292497437447309},{"text":"Yeah.","start":914.5,"end":914.89996,"sentiment":"neutral","sentiment_score":0.008520887233316898},{"text":"Same.","start":914.89996,"end":915.39996,"sentiment":"neutral","sentiment_score":0.010082703083753586}],"sentiment":"neutral","sentiment_score":0.008729622047394515,"num_words":5,"start":912.98,"end":915.39996},{"sentences":[{"text":"Yeah.","start":917.13995,"end":917.63995,"sentiment":"neutral","sentiment_score":0.03577699139714241},{"text":"Yeah.","start":917.86,"end":918.33997,"sentiment":"neutral","sentiment_score":0.06423290073871613},{"text":"Exactly.","start":918.33997,"end":918.83997,"sentiment":"positive","sentiment_score":0.42320939898490906},{"text":"It's a personal account.","start":925.06,"end":926.19995,"sentiment":"neutral","sentiment_score":0.0670905951410532},{"text":"Thank you so much.","start":990.98505,"end":991.945,"sentiment":"positive","sentiment_score":0.49085673689842224}],"sentiment":"neutral","sentiment_score":0.2504553290253336,"num_words":11,"start":917.13995,"end":991.945},{"sentences":[{"text":"Thank you so 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insufficient balance in my account?","start":1021.76,"end":1027.62,"sentiment":"neutral","sentiment_score":-0.1995564613204736}],"sentiment":"neutral","sentiment_score":-0.03203959949314594,"num_words":30,"start":1013.705,"end":1027.62},{"sentences":[{"text":"So will you remind me there why that you have your transition has been declined so that I can make an arrangement for that?","start":1027.6799,"end":1035.0599,"sentiment":"neutral","sentiment_score":-0.12469558782565097},{"text":"That's good.","start":1035.505,"end":1040.8049,"sentiment":"neutral","sentiment_score":0.04868423379957676},{"text":"Okay.","start":1048.5599,"end":1049.0599,"sentiment":"neutral","sentiment_score":-0.04380711913108826},{"text":"No.","start":1054.5599,"end":1054.72,"sentiment":"neutral","sentiment_score":-0.14800961315631866},{"text":"For any case for any case for any case for any case that I don't have the that will be the reminder email or the call from you guys.","start":1054.72,"end":1063.665,"sentiment":"neutral","sentiment_score":-0.07900465151359296}],"sentiment":"neutral","sentiment_score":-0.09435574151575565,"num_words":57,"start":1027.6799,"end":1063.665},{"sentences":[{"text":"So I will make the arrangement definitely after that.","start":1063.745,"end":1066.9451,"sentiment":"neutral","sentiment_score":0.08860479460822211},{"text":"Yeah.","start":1066.9451,"end":1067.4451,"sentiment":"neutral","sentiment_score":0.09557470679283142},{"text":"Yes.","start":1067.665,"end":1068.165,"sentiment":"positive","sentiment_score":0.36470603942871094},{"text":"Yeah.","start":1073.5851,"end":1073.665,"sentiment":"neutral","sentiment_score":0.08022668212652206},{"text":"That's good.","start":1073.665,"end":1074.305,"sentiment":"neutral","sentiment_score":0.1592535674571991}],"sentiment":"neutral","sentiment_score":0.11831840819546155,"num_words":14,"start":1063.745,"end":1074.305},{"sentences":[{"text":"Yeah.","start":1074.305,"end":1074.805,"sentiment":"neutral","sentiment_score":0.053935009986162186},{"text":"Okay.","start":1076.7051,"end":1077.2051,"sentiment":"neutral","sentiment_score":0.0918559655547142},{"text":"Thank you so much.","start":1078.385,"end":1079.4,"sentiment":"positive","sentiment_score":0.4090875908732414},{"text":"One more one more thing.","start":1079.64,"end":1081.24,"sentiment":"neutral","sentiment_score":0.010885328613221645},{"text":"Sorry to bother you.","start":1081.24,"end":1082.4601,"sentiment":"neutral","sentiment_score":-0.10293465666472912}],"sentiment":"neutral","sentiment_score":0.09498862369606892,"num_words":15,"start":1074.305,"end":1082.4601},{"sentences":[{"text":"That this help line is the calling, is it free of calls or do we charge on our connection?","start":1083.24,"end":1091.98,"sentiment":"neutral","sentiment_score":-0.04166212217196038},{"text":"The the call that I have made to you, is it a free of cost, or it has some additional charges apart from my plan, the package that I'm using with that?","start":1094.385,"end":1105.765,"sentiment":"neutral","sentiment_score":-0.04939544928492978},{"text":"Include this 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no.","start":1113.73,"end":1114.37,"sentiment":"neutral","sentiment_score":-0.13216626644134521},{"text":"No.","start":1114.37,"end":1114.53,"sentiment":"neutral","sentiment_score":-0.11486221849918364},{"text":"No.","start":1114.53,"end":1114.61,"sentiment":"neutral","sentiment_score":-0.11173723638057707}],"sentiment":"neutral","sentiment_score":-0.12308055907487869,"num_words":6,"start":1113.41,"end":1114.61},{"sentences":[{"text":"I'm just checking.","start":1114.61,"end":1115.89,"sentiment":"neutral","sentiment_score":-0.07999576876560847},{"text":"I have a good account connection.","start":1115.89,"end":1117.59,"sentiment":"neutral","sentiment_score":-0.00889209502687057},{"text":"So whenever I call any helpline, does it charge it or it's a free of cost of service?","start":1117.89,"end":1123.9149,"sentiment":"neutral","sentiment_score":-0.031023232783708308},{"text":"The call that I made to you, this call.","start":1125.015,"end":1127.355,"sentiment":"neutral","sentiment_score":-0.035716599888271756},{"text":"Okay.","start":1133.575,"end":1134.075,"sentiment":"neutral","sentiment_score":-0.03201981261372566}],"sentiment":"neutral","sentiment_score":-0.032573710220891075,"num_words":37,"start":1114.61,"end":1134.075},{"sentences":[{"text":"Okay.","start":1136.4501,"end":1136.9501,"sentiment":"neutral","sentiment_score":-0.0379125215113163},{"text":"Okay.","start":1146.2101,"end":1146.29,"sentiment":"neutral","sentiment_score":-0.01039312779903412},{"text":"Okay.","start":1146.29,"end":1146.6101,"sentiment":"neutral","sentiment_score":-0.002539798617362976},{"text":"I will ask the.","start":1146.6101,"end":1147.67,"sentiment":"neutral","sentiment_score":0.0008590715005993843},{"text":"Thank you so much.","start":1148.37,"end":1149.17,"sentiment":"neutral","sentiment_score":0.20867174491286278}],"sentiment":"neutral","sentiment_score":0.07157071070237593,"num_words":11,"start":1136.4501,"end":1149.17},{"sentences":[{"text":"Have a have a good day.","start":1149.17,"end":1150.55,"sentiment":"neutral","sentiment_score":0.17425413926442465},{"text":"Thank you for your guidance and help.","start":1151.515,"end":1153.215,"sentiment":"positive","sentiment_score":0.40154729996408733},{"text":"Appreciate it.","start":1153.355,"end":1154.335,"sentiment":"neutral","sentiment_score":0.23127798736095428},{"text":"Thank you so much.","start":1163.75,"end":1168.1249,"sentiment":"neutral","sentiment_score":0.23000673577189445},{"text":"Thank you so much.","start":1171.5648,"end":1172.5249,"sentiment":"positive","sentiment_score":0.4732193946838379}],"sentiment":"neutral","sentiment_score":0.3100789752991303,"num_words":23,"start":1149.17,"end":1172.5249},{"sentences":[{"text":"Have a blessed day.","start":1172.5249,"end":1173.3248,"sentiment":"positive","sentiment_score":0.5354212373495102},{"text":"Okay?","start":1173.3248,"end":1173.8248,"sentiment":"neutral","sentiment_score":0.18459615111351013},{"text":"Thank you.","start":1174.2048,"end":1174.9448,"sentiment":"positive","sentiment_score":0.8015733063220978},{"text":"You too.","start":1177.3248,"end":1177.8049,"sentiment":"positive","sentiment_score":0.4973506033420563},{"text":"Thank you.","start":1177.8049,"end":1178.4448,"sentiment":"positive","sentiment_score":0.687664806842804}],"sentiment":"positive","sentiment_score":0.5726780485023152,"num_words":11,"start":1172.5249,"end":1178.4448},{"sentences":[{"text":"Bye bye.","start":1178.4448,"end":1179.2649,"sentiment":"neutral","sentiment_score":0.09256287664175034}],"sentiment":"neutral","sentiment_score":0.09256287664175034,"num_words":2,"start":1178.4448,"end":1179.2649}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good morning. You have reached guarantor accounts. How may I help you today?\n\nChannel 1: Hello. Good morning. Yeah. Actually, I'm just calling engineer. I received the first invoice of my month.\n\nI feel the query just to ask some questions. As the when we are going to install the connection, I send the $20 price. One for the shipment, another was about I believe for about the device or something like that. But later on, your company confirmed that the device was free of cost because I booked the package for I took the plan for the six months, so the device was free. So today, I received sorry.\n\nOne additional thing was one month free Internet service will be included in this plan. So I have to pay the rest of the five months. After ten days, today I received invoice of for the payment of $29. I'm just confirming what is the payment for this one. One month is a three year cost.\n\nWhat about the other $20 that I've paid on in the code\n\nChannel 0: Oh, sure.\n\nChannel 1: installation?\n\nChannel 0: Let me just go ahead and pull up your account.\n\nChannel 1: Yeah.\n\nChannel 0: I would\n\nChannel 1: Sure.\n\nChannel 0: love to review\n\nChannel 1: Yeah.\n\nChannel 0: it\n\nChannel 1: Sure.\n\nChannel 0: for you, and thank you so much\n\nChannel 1: Sure.\n\nChannel 0: for giving\n\nChannel 1: Sure.\n\nChannel 0: us a call. What is your full name?\n\nChannel 1: J\n\nChannel 0: Thank\n\nChannel 1: u n\n\nChannel 0: you.\n\nChannel 1: a I d.\n\nChannel 0: Great. I got it. Nice to have you on the line, Janae.\n\nChannel 1: Yeah.\n\nChannel 0: Just give\n\nChannel 1: Yeah.\n\nChannel 0: me\n\nChannel 1: Sure.\n\nChannel 0: a moment. Please be\n\nChannel 1: Sure.\n\nChannel 0: on the line. Let me just go over\n\nChannel 1: Yeah.\n\nChannel 0: to your\n\nChannel 1: Sure.\n\nChannel 0: account. Okay? Thank you.\n\nChannel 1: Thank you. Thank you.\n\nChannel 0: Okay. Thank you so much for patiently waiting on the line, Janine. Alright. So I agree with you. I'm showing on here when you sign up, you opted for six months contract, which you paid\n\nChannel 1: K.\n\nChannel 0: $20 for connection fee. Okay? And then\n\nChannel 1: Okay.\n\nChannel 0: since you've signed up for six months, you are eligible to get the free router, which we sent you, and then you paid the delivery charge for you to get the router\n\nChannel 1: Okay.\n\nChannel 0: delivery charge. And then\n\nChannel 1: Okay.\n\nChannel 0: aside with the free router, you are eligible for a free month service and then a 15% discounted six months. Right? So,\n\nChannel 1: Yeah.\n\nChannel 0: technically, your first thirty days with us has been free. So it's from June 16 to July oh, no. No. It's not. June 20 to July 19.\n\nChannel 1: Yeah. Yeah. Exactly.\n\nChannel 0: Reason why you received your invoice for today is because our billing process is all invoices is being sent first of each month, covered the full month. It depends from the account, and it's payable between the '8 till the '11 of each month. So, technically, if you've checked your invoice, it's only showing $29.60 is because it's only cover the period July 20 to July 31 because from June 20 to July 19, that's for free.\n\nChannel 1: June 20 to July 19. That was for free.\n\nChannel 0: No. No. No. June 19 to June June 19 to July 19. That's thirty days.\n\nThat's your first month free.\n\nChannel 1: Okay.\n\nChannel 0: Yeah.\n\nChannel 1: So\n\nChannel 0: Reason why you received your invoice today is because you still have remain remaining days to left to pay because it's no longer covered thirty days. The thirty days you have gotten for free is from June 19 to July 19. That's thirty days.\n\nChannel 1: Okay. So let me correct myself. Now the next I will pay this amount, and the next invoice will be generated at the end of July.\n\nChannel 0: Yes. So the invoice that you're paying today is only for the days for the services July 20 to July 31 only. If you will open your invoice, go to your page four, you will see the billing period service covered\n\nChannel 1: Okay.\n\nChannel 0: from this\n\nChannel 1: Okay.\n\nChannel 0: invoice. Try to go over to your page four while I have you on the line, and then let me know any clarification that you will have.\n\nChannel 1: Yeah. In the past this month, in tax invoice, I have another page that is a new customer information. The last page is regarding the summary the service\n\nChannel 0: Mhmm.\n\nChannel 1: summary\n\nChannel 0: Yeah.\n\nChannel 1: that I\n\nChannel 0: Correct.\n\nChannel 1: the yeah.\n\nChannel 0: The\n\nChannel 1: The\n\nChannel 0: page\n\nChannel 1: Internet\n\nChannel 0: four.\n\nChannel 1: is for July 1 to July 31.\n\nChannel 0: Yes. Correct. And then after this invoice by your succeeding months, you will also receive every first of each month, and then it will show the full month, August 1 to the end of the month, and then you will see also the discounted amount breakdown\n\nChannel 1: Okay. Okay.\n\nChannel 0: showing\n\nChannel 1: Okay.\n\nChannel 0: as like this\n\nChannel 1: Yeah. So if I'm going to pay this amount and\n\nChannel 0: today.\n\nChannel 1: the next invoice will be at the end of the July.\n\nChannel 0: No.\n\nChannel 1: Thank you.\n\nChannel 0: Next, if you're going to pay this invoice, the services, it's still July. You're paying until\n\nChannel 1: Yeah.\n\nChannel 0: July. And\n\nChannel 1: July.\n\nChannel 0: then you will be\n\nChannel 1: Thirty first\n\nChannel 0: getting\n\nChannel 1: July.\n\nChannel 0: your next invoice first that's cover full of August.\n\nChannel 1: August. Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Okay.\n\nChannel 0: Correct.\n\nChannel 1: Yeah. Okay.\n\nChannel 0: Alright. I hope\n\nChannel 1: So\n\nChannel 0: it's\n\nChannel 1: yeah.\n\nChannel 0: answer your\n\nChannel 1: Yeah.\n\nChannel 0: questions. Any\n\nChannel 1: I got it.\n\nChannel 0: clarification\n\nChannel 1: I got it.\n\nChannel 0: or\n\nChannel 1: I\n\nChannel 0: any\n\nChannel 1: got it.\n\nChannel 0: questions\n\nChannel 1: I\n\nChannel 0: you\n\nChannel 1: got\n\nChannel 0: have?\n\nChannel 1: it. I got it. I got it. Now now one more thing just to ask. The how to pay this bill via an application mobile application?\n\nHow to pay this invoice?\n\nChannel 0: Yeah. Actually, we have a lot of options, but if you would like to because let me check if you you just recently signed up. One moment. Okay?\n\nChannel 1: Yeah. Sure.\n\nChannel 0: Just bear with me here. We we have a lot of option, but much better to set up a direct debit. If you would like, I can help you to set up, or I can send you the instruction how to set up on your own through the customer portal.\n\nChannel 1: Yeah. You can send me the instructions as well.\n\nChannel 0: Yes. I'll\n\nChannel 1: Or\n\nChannel 0: send\n\nChannel 1: or\n\nChannel 0: you the\n\nChannel 1: or\n\nChannel 0: email.\n\nChannel 1: or I must know about the manual payment, how to do the manual payment as well. I just wanted to know that\n\nChannel 0: Yeah. The manual payment is also fine, the BPAY. And then if you would like to use a a a card,\n\nChannel 1: as well.\n\nChannel 0: you may\n\nChannel 1: Okay.\n\nChannel 0: also use, and then you can also set up a direct debit. But I will send you those through email. In that way, you do have a reference for yourself. K? I I will include the screenshot.\n\nAnd, also from our which you're calling this? Page two. Page two of from the invoice,\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: the\n\nChannel 1: I can\n\nChannel 0: bottom\n\nChannel 1: see.\n\nChannel 0: below.\n\nChannel 1: Make your payment directly from your nominated bank account or the\n\nChannel 0: Yeah.\n\nChannel 1: credit card. Contact the\n\nChannel 0: Yes.\n\nChannel 1: Airtel.\n\nChannel 0: That's\n\nChannel 1: So I'm just calling you.\n\nChannel 0: yeah. Correct. So for the BPAY, you do have the reference ATCs, but for electronic funds transfer, you have the reference. But for the other one, the manual process\n\nChannel 1: Mhmm.\n\nChannel 0: through the site or by doing it through the\n\nChannel 1: Reference number.\n\nChannel 0: portal,\n\nChannel 1: You mean that?\n\nChannel 0: I will send you. Okay?\n\nChannel 1: Yeah. So I will use the reference number for the manual payment. That is 1Triple\n\nChannel 0: Yes.\n\nChannel 1: 0157. This is my reference number. I will use it.\n\nChannel 0: What you said what's the number again? I'm sorry.\n\nChannel 1: No worries. That The first option is about about the reference number. So the phone and using the about reference number, make a secure credit card payment over the Internet. So which which one is option for the manual payment? Is it the reference number\n\nChannel 0: So\n\nChannel 1: or\n\nChannel 0: for\n\nChannel 1: electronic\n\nChannel 0: the\n\nChannel 1: funds\n\nChannel 0: manual\n\nChannel 1: transfer?\n\nChannel 0: payment, you you would like to do, what do you mean manual payment? Doing over the counter, sending bank\n\nChannel 1: Yeah.\n\nChannel 0: transfer?\n\nChannel 1: Yeah. Yeah. I can whatever the option is from my application, the bank application in my mobile phone, if I'm transferring the more from that.\n\nChannel 0: Oh, transferring. Okay. Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: For transferring an amount, I will send you as well. So this disregard this reference number. I'll send you. Okay? I will\n\nChannel 1: Okay.\n\nChannel 0: refer to your account because you do have we're using the reference from your account details. Okay?\n\nChannel 1: Yeah.\n\nChannel 0: The\n\nChannel 1: So\n\nChannel 0: username.\n\nChannel 1: yeah. Yeah. Sure. You can also send me, but I'm just asking that the the four options that you have provided in the bill. So which option is for that we are talking about?\n\nThe electronic fund transfer that is EFTT or something\n\nChannel 0: Yeah.\n\nChannel 1: else?\n\nChannel 0: Yeah. Electronic funds transfer if you would like to send or transfer your payment using your bank app or bank online, online banking.\n\nChannel 1: K. Okay.\n\nChannel 0: And then, this is, the BSB in the account is correct one.\n\nChannel 1: Okay.\n\nChannel 0: And then if you\n\nChannel 1: K.\n\nChannel 0: would like, you can also, use the your reference as the invoice number, because invoice number, it's a unique number. Right?\n\nChannel 1: Yeah. The\n\nChannel 0: And\n\nChannel 1: invoice\n\nChannel 0: then\n\nChannel 1: number the invoice number can I repeat the invoice number? That's a 20260\n\nChannel 0: mhmm. 0100.\n\nChannel 1: one triple zero 00\n\nChannel 0: Yes.\n\nChannel 1: 3102. That's\n\nChannel 0: O\n\nChannel 1: my\n\nChannel 0: two.\n\nChannel 1: invoice\n\nChannel 0: Yes.\n\nChannel 1: number. So\n\nChannel 0: Yes.\n\nChannel 1: this number, I will this number, I will use in the reference section.\n\nChannel 0: Correct. Yeah. Every for example,\n\nChannel 1: Okay.\n\nChannel 0: every time that you will send a funds transfer for each month, you will be using a reference\n\nChannel 1: Yeah.\n\nChannel 0: Azure invoice\n\nChannel 1: Okay.\n\nChannel 0: number. Okay? And then\n\nChannel 1: Okay.\n\nChannel 0: for the direct debit option, this one is the one that I can send you the screenshot where you\n\nChannel 1: Yeah.\n\nChannel 0: can\n\nChannel 1: Sure.\n\nChannel 0: set up this using the customer portal. And then for the BPAY as it is, the biller code and the reference. That's\n\nChannel 1: Yeah.\n\nChannel 0: it. Then,\n\nChannel 1: Thank you\n\nChannel 0: basically,\n\nChannel 1: so much.\n\nChannel 0: for BPAY, sometimes it's, being reflected or posted on our end. It really depends on the bank from, more often. It's between one to three days for BPAY payment.\n\nChannel 1: Can you just repeat that? Sorry. The previous payment. What did you said you said? If\n\nChannel 0: If\n\nChannel 1: I\n\nChannel 0: you\n\nChannel 1: transfer\n\nChannel 0: process\n\nChannel 1: the phone.\n\nChannel 0: or\n\nChannel 1: Yeah.\n\nChannel 0: send\n\nChannel 1: Yeah.\n\nChannel 0: a payment via BPAY,\n\nChannel 1: Okay.\n\nChannel 0: it will take one to three days\n\nChannel 1: Okay.\n\nChannel 0: to be\n\nChannel 1: Okay.\n\nChannel 0: posted on the account. For example, you process it Friday. It may be posted Tuesday or Wednesday, something\n\nChannel 1: Okay. Okay.\n\nChannel 0: like that.\n\nChannel 1: Okay.\n\nChannel 0: For direct debit, if you would like to set up auto automatic payment, you can use your bank account, that the BSB and account, or you can use your credit card. You just need to put in your card details there. Yeah. That\n\nChannel 1: Okay.\n\nChannel 0: those are the\n\nChannel 1: If\n\nChannel 0: options.\n\nChannel 1: we are if we are choosing the direct debit, what is the procedure you're sending me? Or I'm a I'm a tell you right now and you will set up in my account by\n\nChannel 0: Less\n\nChannel 1: at your\n\nChannel 0: stress\n\nChannel 1: end.\n\nChannel 0: with you, I can go ahead and do that for you right away.\n\nChannel 1: Yeah. I\n\nChannel 0: Okay. Sure.\n\nChannel 1: can\n\nChannel 0: One moment. Let me\n\nChannel 1: go\n\nChannel 0: go to your\n\nChannel 1: ahead.\n\nChannel 0: are you going to use\n\nChannel 1: Yeah.\n\nChannel 0: your bank account or your\n\nChannel 1: Sure.\n\nChannel 0: card?\n\nChannel 1: My bank account.\n\nChannel 0: Bank account. Okay. No problem. One moment here. Janate.\n\nLet me go to finance. Okay. May I have your BSB number, please?\n\nChannel 1: 082808. Sorry. Sorry. Sorry. 082808.\n\nThe\n\nChannel 0: 0\n\nChannel 1: six digit?\n\nChannel 0: 82\n\nChannel 1: Eight two eight zero eight.\n\nChannel 0: oh, 808. Okay.\n\nChannel 1: Yep.\n\nChannel 0: Thank you. And the account number, please?\n\nChannel 1: 714866033.\n\nChannel 0: Seven one four eight six 6033. Okay. Then how does your name receive the first on your bank account?\n\nChannel 1: It's Janelle.\n\nChannel 0: It's only Junaid, or it's same as\n\nChannel 1: It's the\n\nChannel 0: you\n\nChannel 1: same. Same.\n\nChannel 0: put\n\nChannel 1: Same.\n\nChannel 0: it from\n\nChannel 1: Same. Same.\n\nChannel 0: your account?\n\nChannel 1: Yeah.\n\nChannel 0: Junaid\n\nChannel 1: Same.\n\nChannel 0: Ahmed Umrani Baloch.\n\nChannel 1: Yeah. Yeah. Exactly.\n\nChannel 0: Okay. That's wonderful. And then what is this account type? Is this check or savings?\n\nChannel 1: It's a personal account.\n\nChannel 0: Okay. Thank you. One moment. Alright. So, basically, you will receive a terms and agreement for your reference for this direct debit we set up, and then you don't need to do anything on your end.\n\nIt will be processed by our back end accounts team between the seventh to tenth of each month, and then just ensure funds available so we could avoid any delays in the processing of your payment. And also for your reference, our back end set up a automation, all payments that are overdue or invoice that are overdue after the '15, they will occur a late fee on the next billing cycle. So good thing that we set up this so we could avoid this kind of fees. Okay?\n\nChannel 1: Thank you so much. Thank you so much.\n\nChannel 0: And then\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: of\n\nChannel 1: Yes. Please.\n\nChannel 0: oh,\n\nChannel 1: Please\n\nChannel 0: I'm sorry.\n\nChannel 1: go on.\n\nChannel 0: Go\n\nChannel 1: Yeah. Please\n\nChannel 0: go\n\nChannel 1: go\n\nChannel 0: ahead.\n\nChannel 1: on. Please go on. You're starting\n\nChannel 0: Mhmm.\n\nChannel 1: Friday.\n\nChannel 0: Thank you. So monthly on a monthly basis, once your payment has been processed and settled, posted, you will automatically receive a official payment receipt shortly to your email address.\n\nChannel 1: Thank you so much. What do I I was going to ask. Thanks for the question.\n\nChannel 0: You're about to ask that?\n\nChannel 1: Yeah. Now what if what if I have the insufficient balance in my account? So will you remind me there why that you have your transition has been declined so that I can\n\nChannel 0: Yes.\n\nChannel 1: make an arrangement\n\nChannel 0: That's\n\nChannel 1: for that?\n\nChannel 0: correct.\n\nChannel 1: That's\n\nChannel 0: Definitely, we will reach you out. We will try to call you or send\n\nChannel 1: good.\n\nChannel 0: you an email saying that we tried to pause the payment, but it was declined due to insufficient funds. So I\n\nChannel 1: Okay.\n\nChannel 0: suggest better just to make sure that you do have the funds available before the\n\nChannel 1: No. For any\n\nChannel 0: tenth\n\nChannel 1: case\n\nChannel 0: or\n\nChannel 1: for any case\n\nChannel 0: eleventh. Yeah.\n\nChannel 1: for any case for any case that I don't have the that will be the reminder email or the call from you guys. So I\n\nChannel 0: Yeah.\n\nChannel 1: will make\n\nChannel 0: Definitely.\n\nChannel 1: the arrangement\n\nChannel 0: We'll\n\nChannel 1: definitely\n\nChannel 0: do that.\n\nChannel 1: after that.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: That's highly\n\nChannel 1: Yes.\n\nChannel 0: appreciated. We will check to our customer what seems to be the problem or if they need to update\n\nChannel 1: Yeah. That's\n\nChannel 0: their payment\n\nChannel 1: good. Yeah.\n\nChannel 0: method, something like that.\n\nChannel 1: Okay.\n\nChannel 0: Alright.\n\nChannel 1: Thank you so much.\n\nChannel 0: So\n\nChannel 1: One more\n\nChannel 0: you're\n\nChannel 1: one more thing. Sorry to bother\n\nChannel 0: oh,\n\nChannel 1: you.\n\nChannel 0: sure.\n\nChannel 1: That this help line is the calling, is it free of calls or do we charge on our connection? The the call that I have made to you, is it a free of cost, or it has some additional charges apart from my plan, the package that I'm using\n\nChannel 0: Oh, no.\n\nChannel 1: with\n\nChannel 0: Actually,\n\nChannel 1: that?\n\nChannel 0: your plan package with us\n\nChannel 1: Include\n\nChannel 0: is\n\nChannel 1: this\n\nChannel 0: a\n\nChannel 1: number.\n\nChannel 0: Internet plan. So you\n\nChannel 1: No.\n\nChannel 0: don't\n\nChannel 1: No. No.\n\nChannel 0: have\n\nChannel 1: No. I'm no. No. No. I'm just checking.\n\nI have a good account connection. So whenever I call any helpline, does it charge it or it's a free of cost of service? The call that I made to you, this call.\n\nChannel 0: Basically, it depends from the plan that you do have with Vodafone. It\n\nChannel 1: Okay.\n\nChannel 0: really depends with the plan that our customer\n\nChannel 1: Okay.\n\nChannel 0: has. Sometimes it's covered to their plan. Sometimes it's being charged extra. So\n\nChannel 1: Okay. Okay. I will\n\nChannel 0: yeah.\n\nChannel 1: ask the.\n\nChannel 0: Yeah.\n\nChannel 1: Thank\n\nChannel 0: Correct.\n\nChannel 1: you so much.\n\nChannel 0: You\n\nChannel 1: Have\n\nChannel 0: have to\n\nChannel 1: a have\n\nChannel 0: confirm\n\nChannel 1: a good day.\n\nChannel 0: to them.\n\nChannel 1: Thank you for your guidance and help. Appreciate\n\nChannel 0: Mhmm.\n\nChannel 1: it.\n\nChannel 0: Oh, you're most welcome. It's my pleasure to talk to you, Janine. And if you do have any questions or if you need any assistance with your services,\n\nChannel 1: Thank\n\nChannel 0: please don't hesitate to give us a call. We're open\n\nChannel 1: you so\n\nChannel 0: from\n\nChannel 1: much.\n\nChannel 0: Monday to Friday, 9AM to 6PM. Okay?\n\nChannel 1: Thank you so much. Have a blessed day. Okay?\n\nChannel 0: Thank\n\nChannel 1: Thank you.\n\nChannel 0: you. You're welcome. Be safe always.\n\nChannel 1: You\n\nChannel 0: Bye\n\nChannel 1: too.\n\nChannel 0: bye.\n\nChannel 1: Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.39999998,"end":1.04,"sentiment":"positive","sentiment_score":0.3549870103597641},{"text":"You have reached guarantor accounts.","start":1.04,"end":2.56,"sentiment":"neutral","sentiment_score":0.24496254920959473},{"text":"How may I help you today?","start":2.56,"end":3.86,"sentiment":"neutral","sentiment_score":0.26804416875044507}],"sentiment":"neutral","sentiment_score":0.27254244455924403,"channel":0,"num_words":13,"start":0.39999998,"end":3.86},{"sentences":[{"text":"Hello.","start":4.7999997,"end":5.12,"sentiment":"neutral","sentiment_score":0.06085226684808731},{"text":"Good morning.","start":5.12,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.14897769689559937},{"text":"Yeah.","start":6.0,"end":6.5,"sentiment":"neutral","sentiment_score":0.04019934684038162},{"text":"Actually, I'm just calling engineer.","start":6.56,"end":8.5,"sentiment":"neutral","sentiment_score":0.006825473718345165},{"text":"I received the first invoice of my month.","start":9.92,"end":14.065,"sentiment":"neutral","sentiment_score":-0.026420316542498767}],"sentiment":"neutral","sentiment_score":0.01304540257243549,"channel":1,"num_words":17,"start":4.7999997,"end":14.065},{"sentences":[{"text":"I feel the query just to ask some questions.","start":15.405,"end":19.025,"sentiment":"neutral","sentiment_score":-0.025686912031637296},{"text":"As the when we are going to install the connection, I send the $20 price.","start":20.205,"end":28.880001,"sentiment":"neutral","sentiment_score":-0.0043499067115286985},{"text":"One for the shipment, another was about I believe for about the device or something like that.","start":29.1,"end":35.92,"sentiment":"neutral","sentiment_score":-0.00644504525424803},{"text":"But later on, your company confirmed that the device was free of cost because I booked the package for I took the plan for the six months, so the device was free.","start":36.06,"end":46.425003,"sentiment":"neutral","sentiment_score":0.05808672873536125},{"text":"So today, I received sorry.","start":46.565002,"end":49.305,"sentiment":"neutral","sentiment_score":-0.15488563925027848}],"sentiment":"neutral","sentiment_score":0.008696801858978013,"channel":1,"num_words":78,"start":15.405,"end":49.305},{"sentences":[{"text":"One additional thing was one month free Internet service will be included in this plan.","start":49.845,"end":55.82,"sentiment":"neutral","sentiment_score":-0.13920875638723373},{"text":"So I have to pay the rest of the five months.","start":56.36,"end":58.54,"sentiment":"neutral","sentiment_score":-0.17103009061379867},{"text":"After ten days, today I received invoice of for the payment of $29.","start":59.24,"end":65.42,"sentiment":"neutral","sentiment_score":-0.07730988097878602},{"text":"I'm just confirming what is the payment for this one.","start":65.8,"end":68.704994,"sentiment":"neutral","sentiment_score":-0.0496694203466177},{"text":"One month is a three year cost.","start":68.704994,"end":70.564995,"sentiment":"neutral","sentiment_score":-0.07541706679122788}],"sentiment":"neutral","sentiment_score":-0.10712686546945147,"channel":1,"num_words":56,"start":49.845,"end":70.564995},{"sentences":[{"text":"What about the other $20 that I've paid on in the code","start":70.704994,"end":75.284996,"sentiment":"neutral","sentiment_score":-0.03331713005900383}],"sentiment":"neutral","sentiment_score":-0.03331713005900383,"channel":1,"num_words":12,"start":70.704994,"end":75.284996},{"sentences":[{"text":"Oh, sure.","start":75.025,"end":75.585,"sentiment":"neutral","sentiment_score":-0.005700599402189255}],"sentiment":"neutral","sentiment_score":-0.005700599402189255,"channel":0,"num_words":2,"start":75.025,"end":75.585},{"sentences":[{"text":"installation?","start":75.34499,"end":75.84499,"sentiment":"neutral","sentiment_score":-0.00519369775429368}],"sentiment":"neutral","sentiment_score":-0.00519369775429368,"channel":1,"num_words":1,"start":75.34499,"end":75.84499},{"sentences":[{"text":"Let me just go ahead and pull up your account.","start":75.585,"end":77.745,"sentiment":"neutral","sentiment_score":0.011569980438798666}],"sentiment":"neutral","sentiment_score":0.011569980438798666,"channel":0,"num_words":10,"start":75.585,"end":77.745},{"sentences":[{"text":"Yeah.","start":77.585,"end":77.98499,"sentiment":"neutral","sentiment_score":0.04674255847930908}],"sentiment":"neutral","sentiment_score":0.04674255847930908,"channel":1,"num_words":1,"start":77.585,"end":77.98499},{"sentences":[{"text":"I would","start":77.745,"end":78.225,"sentiment":"neutral","sentiment_score":0.09441731125116348}],"sentiment":"neutral","sentiment_score":0.09441731125116348,"channel":0,"num_words":2,"start":77.745,"end":78.225},{"sentences":[{"text":"Sure.","start":77.98499,"end":78.48499,"sentiment":"neutral","sentiment_score":0.12174665927886964}],"sentiment":"neutral","sentiment_score":0.12174665927886964,"channel":1,"num_words":1,"start":77.98499,"end":78.48499},{"sentences":[{"text":"love to 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much","start":79.345,"end":80.545,"sentiment":"positive","sentiment_score":0.39435714057513643}],"sentiment":"positive","sentiment_score":0.39435714057513643,"channel":0,"num_words":7,"start":79.345,"end":80.545},{"sentences":[{"text":"Sure.","start":80.31,"end":80.71,"sentiment":"neutral","sentiment_score":0.2867896556854248}],"sentiment":"neutral","sentiment_score":0.2867896556854248,"channel":1,"num_words":1,"start":80.31,"end":80.71},{"sentences":[{"text":"for giving","start":80.545,"end":81.025,"sentiment":"neutral","sentiment_score":0.33250953257083893}],"sentiment":"neutral","sentiment_score":0.33250953257083893,"channel":0,"num_words":2,"start":80.545,"end":81.025},{"sentences":[{"text":"Sure.","start":80.71,"end":81.21,"sentiment":"neutral","sentiment_score":0.2331716865301132}],"sentiment":"neutral","sentiment_score":0.2331716865301132,"channel":1,"num_words":1,"start":80.71,"end":81.21},{"sentences":[{"text":"us a call.","start":81.025,"end":81.9,"sentiment":"neutral","sentiment_score":0.2248723010222117},{"text":"What is your full name?","start":81.9,"end":83.32,"sentiment":"neutral","sentiment_score":0.05667570531368256}],"sentiment":"neutral","sentiment_score":0.11974942870438099,"channel":0,"num_words":8,"start":81.025,"end":83.32},{"sentences":[{"text":"J","start":84.63,"end":85.13,"sentiment":"neutral","sentiment_score":0.027300644665956497}],"sentiment":"neutral","sentiment_score":0.027300644665956497,"channel":1,"num_words":1,"start":84.63,"end":85.13},{"sentences":[{"text":"Thank","start":86.9,"end":87.3,"sentiment":"neutral","sentiment_score":0.10264793038368224}],"sentiment":"neutral","sentiment_score":0.10264793038368224,"channel":0,"num_words":1,"start":86.9,"end":87.3},{"sentences":[{"text":"u n","start":87.11,"end":87.43,"sentiment":"neutral","sentiment_score":0.07110780850052834}],"sentiment":"neutral","sentiment_score":0.07110780850052834,"channel":1,"num_words":2,"start":87.11,"end":87.43},{"sentences":[{"text":"you.","start":87.3,"end":87.8,"sentiment":"neutral","sentiment_score":0.08449997007846832}],"sentiment":"neutral","sentiment_score":0.08449997007846832,"channel":0,"num_words":1,"start":87.3,"end":87.8},{"sentences":[{"text":"a I d.","start":87.43,"end":88.49,"sentiment":"neutral","sentiment_score":0.04136335290968418}],"sentiment":"neutral","sentiment_score":0.04136335290968418,"channel":1,"num_words":3,"start":87.43,"end":88.49},{"sentences":[{"text":"Great.","start":88.98,"end":89.380005,"sentiment":"positive","sentiment_score":0.3410501480102539},{"text":"I got it.","start":89.380005,"end":89.94,"sentiment":"positive","sentiment_score":0.37836117545763653},{"text":"Nice to have you on the line, Janae.","start":89.94,"end":91.62,"sentiment":"positive","sentiment_score":0.515937115997076}],"sentiment":"positive","sentiment_score":0.46696921686331433,"channel":0,"num_words":12,"start":88.98,"end":91.62},{"sentences":[{"text":"Yeah.","start":91.445,"end":91.945,"sentiment":"neutral","sentiment_score":0.11311633139848708}],"sentiment":"neutral","sentiment_score":0.11311633139848708,"channel":1,"num_words":1,"start":91.445,"end":91.945},{"sentences":[{"text":"Just 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day.","start":1172.5249,"end":1173.3248,"sentiment":"positive","sentiment_score":0.5354212373495102},{"text":"Okay?","start":1173.3248,"end":1173.8248,"sentiment":"neutral","sentiment_score":0.18459615111351013}],"sentiment":"positive","sentiment_score":0.46879540880521137,"channel":1,"num_words":9,"start":1171.5648,"end":1173.8248},{"sentences":[{"text":"Thank","start":1174.1549,"end":1174.475,"sentiment":"positive","sentiment_score":0.807158887386322}],"sentiment":"positive","sentiment_score":0.807158887386322,"channel":0,"num_words":1,"start":1174.1549,"end":1174.475},{"sentences":[{"text":"Thank you.","start":1174.2048,"end":1174.9448,"sentiment":"positive","sentiment_score":0.8015733063220978}],"sentiment":"positive","sentiment_score":0.8015733063220978,"channel":1,"num_words":2,"start":1174.2048,"end":1174.9448},{"sentences":[{"text":"you.","start":1174.475,"end":1174.875,"sentiment":"positive","sentiment_score":0.6415276527404785},{"text":"You're welcome.","start":1174.875,"end":1175.615,"sentiment":"positive","sentiment_score":0.7241272032260895},{"text":"Be safe always.","start":1175.6749,"end":1176.815,"sentiment":"positive","sentiment_score":0.6164292693138123}],"sentiment":"positive","sentiment_score":0.656511644522349,"channel":0,"num_words":6,"start":1174.475,"end":1176.815},{"sentences":[{"text":"You","start":1177.3248,"end":1177.5648,"sentiment":"positive","sentiment_score":0.5504729747772217}],"sentiment":"positive","sentiment_score":0.5504729747772217,"channel":1,"num_words":1,"start":1177.3248,"end":1177.5648},{"sentences":[{"text":"Bye","start":1177.355,"end":1177.595,"sentiment":"positive","sentiment_score":0.4445163607597351}],"sentiment":"positive","sentiment_score":0.4445163607597351,"channel":0,"num_words":1,"start":1177.355,"end":1177.595},{"sentences":[{"text":"too.","start":1177.5648,"end":1177.8049,"sentiment":"positive","sentiment_score":0.44422823190689087}],"sentiment":"positive","sentiment_score":0.44422823190689087,"channel":1,"num_words":1,"start":1177.5648,"end":1177.8049},{"sentences":[{"text":"bye.","start":1177.595,"end":1178.095,"sentiment":"neutral","sentiment_score":0.3259182572364807}],"sentiment":"neutral","sentiment_score":0.3259182572364807,"channel":0,"num_words":1,"start":1177.595,"end":1178.095},{"sentences":[{"text":"Thank you.","start":1177.8049,"end":1178.4448,"sentiment":"positive","sentiment_score":0.687664806842804},{"text":"Bye bye.","start":1178.4448,"end":1179.2649,"sentiment":"neutral","sentiment_score":0.09256287664175034}],"sentiment":"positive","sentiment_score":0.39011384174227715,"channel":1,"num_words":4,"start":1177.8049,"end":1179.2649}]},"summary":{"result":"success","short":"A customer calls to inquire about a free router and a discounted plan. The representative confirms eligibility and explains the payment process. The customer is advised to use the mobile application to pay the invoice and given options for payment. The agent explains how to pay and sets up direct debit, providing instructions on setting up auto automatic payments and setting up direct deposit. The customer is given a reference account number and instructed to use it for their manual payment and transfer of funds through the BPAY or direct debit options. The agent explains the process for setting up direct deposit and reminds the customer to ensure funds are available for future payments. The agent also assures the customer of a reminder email or call from the company if there are any problems with their payment."},"intents":{"segments":[{"text":"Actually, I'm just calling engineer. I received the first invoice of my month. I feel the query just to ask some questions.","start_word":17,"end_word":38,"intents":[{"intent":"Ask questions","confidence_score":0.24811246}]},{"text":"As the when we are going to install the connection, I send the $20 price. One for the shipment, another was about I believe for about the device or something like that. But later on, your company confirmed that the device was free of cost because I booked the package for I took the plan for the six months, so the device was free. So today, I received sorry.","start_word":39,"end_word":107,"intents":[{"intent":"Provide price and router eligibility","confidence_score":3.0489364e-8}]},{"text":"After ten days, today I received invoice of for the payment of $29. I'm just confirming what is the payment for this one.","start_word":134,"end_word":156,"intents":[{"intent":"Confirm payment","confidence_score":0.84682244},{"intent":"Confirm payment amount","confidence_score":0.002298571}]},{"text":"love to review Yeah. it Sure.","start_word":193,"end_word":198,"intents":[{"intent":"Review payment","confidence_score":0.050301}]},{"text":"What is your full name?","start_word":213,"end_word":217,"intents":[{"intent":"Provide full name","confidence_score":0.19594768},{"intent":"Confirm information","confidence_score":0.0011807228}]},{"text":"Reason why you received your invoice for today is because our billing process is all invoices is being sent first of each month, covered the full month. It depends from the account, and it's payable between the '8 till the '11 of each month.","start_word":404,"end_word":447,"intents":[{"intent":"Verify invoice details","confidence_score":0.015942743}]},{"text":"Next, if you're going to pay this invoice, the services, it's still July. You're paying until Yeah.","start_word":781,"end_word":797,"intents":[{"intent":"Explain billing options","confidence_score":0.0009845193}]},{"text":"This is my reference number. I will use it.","start_word":1182,"end_word":1190,"intents":[{"intent":"Use reference number","confidence_score":0.35454243}]},{"text":"I can whatever the option is from my application, the bank application in my mobile phone, if I'm transferring the more from that. Oh, transferring.","start_word":1276,"end_word":1300,"intents":[{"intent":"Transfer money","confidence_score":0.17459033}]},{"text":"refer to your account because you do have we're using the reference from your account details. Okay? Yeah.","start_word":1327,"end_word":1344,"intents":[{"intent":"Reference account","confidence_score":0.016833281}]},{"text":"And then if you K. would like, you can also, use the your reference as the invoice number, because invoice number, it's a unique number. Right? Yeah.","start_word":1431,"end_word":1457,"intents":[{"intent":"Use invoice number","confidence_score":0.07665344}]},{"text":"this number, I will this number, I will use in the reference section. Correct. Yeah.","start_word":1492,"end_word":1506,"intents":[{"intent":"Use reference number in reference section","confidence_score":0.006115608}]},{"text":"every time that you will send a funds transfer for each month, you will be using a reference Yeah.","start_word":1512,"end_word":1530,"intents":[{"intent":"Send funds transfer","confidence_score":0.077500515},{"intent":"Transfer call","confidence_score":0.060641162}]},{"text":"for the direct debit option, this one is the one that I can send you the screenshot where you Yeah.","start_word":1538,"end_word":1557,"intents":[{"intent":"Send screenshot","confidence_score":0.0040792115}]},{"text":"set up this using the customer portal. And then for the BPAY as it is, the biller code and the reference. That's Yeah.","start_word":1560,"end_word":1582,"intents":[{"intent":"Set up account","confidence_score":0.12934488}]},{"text":"set up this using the customer portal. And then for the BPAY as it is, the biller code and the reference. That's Yeah. it. Then, Thank you basically, so much. for BPAY, sometimes it's, being reflected or posted on our end. It really depends on the bank from, more often. It's between one to three days for BPAY payment. Can you just repeat that? Sorry.","start_word":1560,"end_word":1624,"intents":[{"intent":"Set up bpaa payment","confidence_score":0.0037961043}]},{"text":"For direct debit, if you would like to set up auto automatic payment, you can use your bank account, that the BSB and account, or you can use your credit card. You just need to put in your card details there. Yeah. That Okay.","start_word":1685,"end_word":1728,"intents":[{"intent":"Set up auto payment","confidence_score":0.032192726}]},{"text":"Then how does your name receive the first on your bank account? It's Janelle. It's only Junaid, or it's same as It's you the same. put Same. Same. it from Same. your Same. account? Yeah. Junaid Same. Ahmed Umrani Baloch. Yeah. Yeah. Okay. Exactly. That's wonderful. And then what is this account type? Is this check or savings?","start_word":1872,"end_word":1929,"intents":[{"intent":"Check account status","confidence_score":0.003222179}]},{"text":"suggest better just to make sure that you do have the funds available before the No.","start_word":2225,"end_word":2240,"intents":[{"intent":"Confirm availability","confidence_score":0.099928}]},{"text":"I will make Definitely. the arrangement We'll definitely do that. after that. Yeah. Yeah.","start_word":2275,"end_word":2288,"intents":[{"intent":"Make arrangement","confidence_score":0.62066376}]},{"text":"We will check to our customer what seems to be the problem or if they need to update Yeah.","start_word":2293,"end_word":2311,"intents":[{"intent":"Check customer","confidence_score":0.75710315}]},{"text":"The the call that I have made to you, is it a free of cost, or it has some additional charges apart from my plan, the package that I'm using Oh, no.","start_word":2359,"end_word":2390,"intents":[{"intent":"Clarify charge method","confidence_score":0.010647376}]},{"text":"The call that I made to you, this call. Basically, it depends from the plan that you do have with Vodafone. It Okay. really depends with the plan that our customer Okay. has. Sometimes it's covered to their plan. Sometimes it's being charged extra. So Okay.","start_word":2445,"end_word":2490,"intents":[{"intent":"Verify plan coverage","confidence_score":0.0012268774}]},{"text":"You Have have to a have confirm a good day. to them.","start_word":2503,"end_word":2514,"intents":[{"intent":"Confirm good day","confidence_score":0.39464185}]},{"text":"Thank you for your guidance and help. Appreciate Mhmm. it.","start_word":2515,"end_word":2524,"intents":[{"intent":"Provide guidance","confidence_score":0.046822175}]}]},"sentiments":{"segments":[{"text":"Good morning.","start_word":0,"end_word":1,"sentiment":"positive","sentiment_score":0.348011314868927},{"text":"You have reached guarantor accounts. How may I help you today? Hello. Good morning. Yeah. Actually, I'm just calling engineer. I received the first invoice of my month. I feel the query just to ask some questions. As the when we are going to install the connection, I send the $20 price. One for the shipment, another was about I believe for about the device or something like that. But later on, your company confirmed that the device was free of cost because I booked the package for I took the plan for the six months, so the device was free. So today, I received sorry. One additional thing was one month free Internet service will be included in this plan. So I have to pay the rest of the five months. After ten days, today I received invoice of for the payment of $29. I'm just confirming what is the payment for this one. One month is a three year cost. What about the other $20 that I've paid on in the code Oh, sure. installation? Let me just go ahead and pull up your account. Yeah. I would Sure. love to review Yeah. it Sure.","start_word":2,"end_word":198,"sentiment":"neutral","sentiment_score":0.001402383903041482},{"text":"for you, and thank you so much Sure.","start_word":199,"end_word":206,"sentiment":"positive","sentiment_score":0.36297452449798584},{"text":"for giving Sure. us a call. What is your full name? J Thank u n you. a I d.","start_word":207,"end_word":225,"sentiment":"neutral","sentiment_score":0.11989039182662964},{"text":"Great. I got it. Nice to have you on the line, Janae.","start_word":226,"end_word":237,"sentiment":"positive","sentiment_score":0.44818031787872314},{"text":"Yeah. Just give Yeah. me Sure. a moment. Please be Sure. on the line. Let me just go over Yeah. to your Sure. account. Okay? Thank you. Thank you. Thank you. Okay.","start_word":238,"end_word":269,"sentiment":"neutral","sentiment_score":0.10752379149198532},{"text":"Thank you so much for patiently waiting on the line, Janine.","start_word":270,"end_word":280,"sentiment":"positive","sentiment_score":0.4254740178585053},{"text":"Alright. So I agree with you. I'm showing on here when you sign up, you opted for six months contract, which you paid K. $20 for connection fee. Okay? And then Okay. since you've signed up for six months, you are eligible to get the free router, which we sent you, and then you paid the delivery charge for you to get the router Okay. delivery charge. And then Okay. aside with the free router, you are eligible for a free month service and then a 15% discounted six months. Right? So, Yeah. technically, your first thirty days with us has been free. So it's from June 16 to July oh, no. No. It's not. June 20 to July 19. Yeah. Yeah. Exactly. Reason why you received your invoice for today is because our billing process is all invoices is being sent first of each month, covered the full month. It depends from the account, and it's payable between the '8 till the '11 of each month. So, technically, if you've checked your invoice, it's only showing $29.60 is because it's only cover the period July 20 to July 31 because from June 20 to July 19, that's for free. June 20 to July 19. That was for free. No. No. No. June 19 to June June 19 to July 19. That's thirty days. That's your first month free. Okay. Yeah. So Reason why you received your invoice today is because you still have remain remaining days to left to pay because it's no longer covered thirty days. The thirty days you have gotten for free is from June 19 to July 19. That's thirty days. Okay. So let me correct myself. Now the next I will pay this amount, and the next invoice will be generated at the end of July. Yes. So the invoice that you're paying today is only for the days for the services July 20 to July 31 only. If you will open your invoice, go to your page four, you will see the billing period service covered Okay. from this Okay. invoice. Try to go over to your page four while I have you on the line, and then let me know any clarification that you will have. Yeah. In the past this month, in tax invoice, I have another page that is a new customer information. The last page is regarding the summary the service Mhmm. summary Yeah. that I Correct. the yeah. The The page Internet four. is for July 1 to July 31. Yes. Correct. And then after this invoice by your succeeding months, you will also receive every first of each month, and then it will show the full month, August 1 to the end of the month, and then you will see also the discounted amount breakdown Okay. Okay. showing Okay. as like this Yeah. So if I'm going to pay this amount and today. the next invoice will be at the end of the July. No.","start_word":281,"end_word":778,"sentiment":"neutral","sentiment_score":0.019623168040979577},{"text":"Thank you.","start_word":779,"end_word":780,"sentiment":"positive","sentiment_score":0.6593828201293945},{"text":"Next, if you're going to pay this invoice, the services, it's still July. You're paying until Yeah. July. And July. then you will be Thirty first getting July. your next invoice first that's cover full of August. August. Yeah. Yeah. Okay. Correct. Yeah. Okay. Alright. I hope So it's yeah. answer your Yeah. questions. Any I got it. clarification I got it. or I any got it. questions I you got have? it. I got it. I got it. Now now one more thing just to ask. The how to pay this bill via an application mobile application? How to pay this invoice? Yeah. Actually, we have a lot of options, but if you would like to because let me check if you you just recently signed up. One moment. Okay? Yeah. Sure. Just bear with me here. We we have a lot of option, but much better to set up a direct debit. If you would like, I can help you to set up, or I can send you the instruction how to set up on your own through the customer portal. Yeah. You can send me the instructions as well. Yes. I'll Or send or you the or email. or I must know about the manual payment, how to do the manual payment as well. I just wanted to know that Yeah. The manual payment is also fine, the BPAY. And then if you would like to use a a a card, as well. you may Okay. also use, and then you can also set up a direct debit. But I will send you those through email. In that way, you do have a reference for yourself. K? I I will include the screenshot. And, also from our which you're calling this? Page two. Page two of from the invoice, Yeah. Yeah. the I can bottom see. below. Make your payment directly from your nominated bank account or the Yeah. credit card. Contact the Yes. Airtel. That's So I'm just calling you. yeah. Correct. So for the BPAY, you do have the reference ATCs, but for electronic funds transfer, you have the reference. But for the other one, the manual process Mhmm. through the site or by doing it through the Reference number. portal, You mean that? I will send you. Okay? Yeah. So I will use the reference number for the manual payment. That is 1Triple Yes. 0157. This is my reference number. I will use it. What you said what's the number again? I'm sorry. No worries. That The first option is about about the reference number. So the phone and using the about reference number, make a secure credit card payment over the Internet. So which which one is option for the manual payment? Is it the reference number So or for electronic the funds manual transfer? payment, you you would like to do, what do you mean manual payment? Doing over the counter, sending bank Yeah. transfer? Yeah. Yeah. I can whatever the option is from my application, the bank application in my mobile phone, if I'm transferring the more from that. Oh, transferring. Okay. Yeah. Yeah. For transferring an amount, I will send you as well. So this disregard this reference number. I'll send you. Okay? I will Okay. refer to your account because you do have we're using the reference from your account details. Okay? Yeah. The So username. yeah. Yeah. Sure. You can also send me, but I'm just asking that the the four options that you have provided in the bill. So which option is for that we are talking about? The electronic fund transfer that is EFTT or something Yeah. else? Yeah. Electronic funds transfer if you would like to send or transfer your payment using your bank app or bank online, online banking. K. Okay. And then, this is, the BSB in the account is correct one. Okay. And then if you K. would like, you can also, use the your reference as the invoice number, because invoice number, it's a unique number. Right? Yeah. The And invoice then number the invoice number can I repeat the invoice number? That's a 20260 mhmm. 0100. one triple zero 00 Yes. 3102. That's O my two. invoice Yes. number. So Yes. this number, I will this number, I will use in the reference section. Correct. Yeah. Every for example, Okay. every time that you will send a funds transfer for each month, you will be using a reference Yeah. Azure invoice Okay. number. Okay? And then Okay. for the direct debit option, this one is the one that I can send you the screenshot where you Yeah. can Sure. set up this using the customer portal. And then for the BPAY as it is, the biller code and the reference. That's Yeah. it.","start_word":781,"end_word":1583,"sentiment":"neutral","sentiment_score":0.06687448053141756},{"text":"Then, Thank you basically, so much.","start_word":1584,"end_word":1589,"sentiment":"positive","sentiment_score":0.44263455271720886},{"text":"for BPAY, sometimes it's, being reflected or posted on our end. It really depends on the bank from, more often. It's between one to three days for BPAY payment. Can you just repeat that? Sorry. The previous payment. What did you said you said? If If I you transfer process the phone. or Yeah. send Yeah. a payment via BPAY, Okay. it will take one to three days Okay. to be Okay. posted on the account. For example, you process it Friday. It may be posted Tuesday or Wednesday, something Okay. Okay. like that. Okay. For direct debit, if you would like to set up auto automatic payment, you can use your bank account, that the BSB and account, or you can use your credit card. You just need to put in your card details there. Yeah. That Okay. those are the If options. we are if we are choosing the direct debit, what is the procedure you're sending me? Or I'm a I'm a tell you right now and you will set up in my account by Less at your stress end. with you, I can go ahead and do that for you right away. Yeah. I Okay. Sure. can One moment. Let me go go to your ahead. are you going to use Yeah. your bank account or your Sure. card? My bank account. Bank account. Okay. No problem. One moment here. Janate. Let me go to finance. Okay. May I have your BSB number, please? 082808. Sorry. Sorry. Sorry. 082808. The 0 six digit? 82 Eight two eight zero eight. oh, 808. Okay. Yep. Thank you. And the account number, please? 714866033. Seven one four eight six 6033. Okay. Then how does your name receive the first on your bank account? It's Janelle. It's only Junaid, or it's same as It's you the same. put Same. Same. it from Same. your Same. account? Yeah. Junaid Same. Ahmed Umrani Baloch. Yeah. Yeah. Okay.","start_word":1590,"end_word":1914,"sentiment":"neutral","sentiment_score":0.049003168080861755},{"text":"Exactly. That's wonderful.","start_word":1915,"end_word":1917,"sentiment":"positive","sentiment_score":0.6740479469299316},{"text":"And then what is this account type? Is this check or savings? It's a personal account. Okay.","start_word":1918,"end_word":1934,"sentiment":"neutral","sentiment_score":0.07568493485450745},{"text":"Thank you.","start_word":1935,"end_word":1936,"sentiment":"positive","sentiment_score":0.43436962366104126},{"text":"One moment. Alright. So, basically, you will receive a terms and agreement for your reference for this direct debit we set up, and then you don't need to do anything on your end. It will be processed by our back end accounts team between the seventh to tenth of each month, and then just ensure funds available so we could avoid any delays in the processing of your payment. And also for your reference, our back end set up a automation, all payments that are overdue or invoice that are overdue after the '15, they will occur a late fee on the next billing cycle.","start_word":1937,"end_word":2041,"sentiment":"neutral","sentiment_score":0.14926311373710632},{"text":"So good thing that we set up this so we could avoid this kind of fees.","start_word":2042,"end_word":2057,"sentiment":"positive","sentiment_score":0.46656644344329834},{"text":"Okay?","start_word":2058,"end_word":2058,"sentiment":"neutral","sentiment_score":0.1948094666004181},{"text":"Thank you so much. Thank you so much.","start_word":2059,"end_word":2066,"sentiment":"positive","sentiment_score":0.4341404139995575},{"text":"And then Yeah. of Yeah. Yes. Please. oh, Please I'm sorry. go on. Go Yeah. Please go ahead. go on. Please go on. You're starting Mhmm. Thank Friday. you. So monthly on a monthly basis, once your payment has been processed and settled, posted, you will automatically receive a official payment receipt shortly to your email address. Thank you so much. What do I I was going to ask. Thanks for the question. You're about to ask that? Yeah. Now what if what if I have the insufficient balance in my account? So will you remind me there why that you have your transition has been declined so that I can Yes. make an arrangement That's for that? correct. That's Definitely, we will reach you out. We will try to call you or send good. you an email saying that we tried to pause the payment, but it was declined due to insufficient funds. So I Okay. suggest better just to make sure that you do have the funds available before the No. For any tenth case or for any case eleventh. Yeah. for any case for any case that I don't have the that will be the reminder email or the call from you guys. So Yeah. I will make Definitely. the arrangement We'll definitely do that. after that. Yeah. Yeah. That's highly Yes.","start_word":2067,"end_word":2291,"sentiment":"neutral","sentiment_score":-0.009720286532408662},{"text":"appreciated.","start_word":2292,"end_word":2292,"sentiment":"positive","sentiment_score":0.3803827464580536},{"text":"We will check to our customer what seems to be the problem or if they need to update Yeah. That's their payment good. Yeah. method, something like that. Okay. Alright.","start_word":2293,"end_word":2322,"sentiment":"neutral","sentiment_score":0.06567799299955368},{"text":"Thank you so much.","start_word":2323,"end_word":2326,"sentiment":"positive","sentiment_score":0.40000876784324646},{"text":"So One more you're one more thing. Sorry to bother oh, you. sure. That this help line is the calling, is it free of calls or do we charge on our connection? The the call that I have made to you, is it a free of cost, or it has some additional charges apart from my plan, the package that I'm using Oh, no. with Actually, that? your plan package with us Include is this a number. Internet plan. So you No. don't No. No. have No. I'm no. No. No. I'm just checking. I have a good account connection. So whenever I call any helpline, does it charge it or it's a free of cost of service? The call that I made to you, this call. Basically, it depends from the plan that you do have with Vodafone. It Okay. really depends with the plan that our customer Okay. has. Sometimes it's covered to their plan. Sometimes it's being charged extra. So Okay. Okay. I will yeah. ask the. Yeah. Thank Correct. you so much. You Have have to a have confirm a good day. to them.","start_word":2327,"end_word":2514,"sentiment":"neutral","sentiment_score":-0.025621812790632248},{"text":"Thank you for your guidance and help.","start_word":2515,"end_word":2521,"sentiment":"positive","sentiment_score":0.40254971385002136},{"text":"Appreciate Mhmm. it. Oh, you're most welcome.","start_word":2522,"end_word":2528,"sentiment":"neutral","sentiment_score":0.25472843647003174},{"text":"It's my pleasure to talk to you, Janine.","start_word":2529,"end_word":2536,"sentiment":"positive","sentiment_score":0.4003600478172302},{"text":"And if you do have any questions or if you need any assistance with your services, Thank please don't hesitate to give us a call. We're open you so from much. Monday to Friday, 9AM to 6PM. Okay?","start_word":2537,"end_word":2574,"sentiment":"neutral","sentiment_score":0.18175837397575376},{"text":"Thank you so much. Have a blessed day.","start_word":2575,"end_word":2582,"sentiment":"positive","sentiment_score":0.510978639125824},{"text":"Okay?","start_word":2583,"end_word":2583,"sentiment":"neutral","sentiment_score":0.2760361433029175},{"text":"Thank Thank you. you. You're welcome. Be safe always. You Bye too.","start_word":2584,"end_word":2595,"sentiment":"positive","sentiment_score":0.6441415548324585},{"text":"bye.","start_word":2596,"end_word":2596,"sentiment":"neutral","sentiment_score":0.3259182572364807},{"text":"Thank you. Bye bye.","start_word":2597,"end_word":2600,"sentiment":"positive","sentiment_score":0.4735757410526275}],"average":{"sentiment":"neutral","sentiment_score":0.06410948853027065}}}}