{"metadata":{"transaction_key":"deprecated","request_id":"019eb036-bd59-7762-a41a-430ad7370256","sha256":"4106ed9307b5a3da40aab13733bec2d26c1cd58775ada8b07bfb143b49a48cb5","created":"2026-06-10T06:27:19.047Z","duration":7.9919376,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":41,"output_tokens":41},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":41,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. It's Ian. I'm not available right now. Please leave a message, and I'll get back to you as soon as I can. Cheers. Bye.","confidence":0.9970703,"words":[{"word":"hi","start":0.96,"end":1.28,"confidence":0.9724121,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.03585607185959816},{"word":"it's","start":1.28,"end":1.52,"confidence":0.9946289,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.04889699816703797},{"word":"ian","start":1.52,"end":1.92,"confidence":0.8989258,"punctuated_word":"Ian.","sentiment":"neutral","sentiment_score":0.03888827934861183},{"word":"i'm","start":1.92,"end":2.08,"confidence":0.97021484,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.24614217877388},{"word":"not","start":2.08,"end":2.24,"confidence":0.86328125,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.40065765380859375},{"word":"available","start":2.24,"end":2.6399999,"confidence":1.0,"punctuated_word":"available","sentiment":"negative","sentiment_score":-0.3474537134170532},{"word":"right","start":2.6399999,"end":2.8799999,"confidence":1.0,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.3672720789909363},{"word":"now","start":2.8799999,"end":3.1999998,"confidence":0.9995117,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.34784188866615295},{"word":"please","start":3.1999998,"end":3.4399998,"confidence":0.9980469,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.20724524557590485},{"word":"leave","start":3.4399998,"end":3.6,"confidence":0.99902344,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.14869028329849243},{"word":"a","start":3.6,"end":3.76,"confidence":0.9941406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1674382984638214},{"word":"message","start":3.76,"end":4.0,"confidence":0.8737793,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.06850732117891312},{"word":"and","start":4.0,"end":4.16,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.06070467084646225},{"word":"i'll","start":4.16,"end":4.3199997,"confidence":0.9975586,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.08044203370809555},{"word":"get","start":4.3199997,"end":4.48,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.0341377854347229},{"word":"back","start":4.48,"end":4.64,"confidence":0.99902344,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.008913964033126831},{"word":"to","start":4.64,"end":4.7999997,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07983222603797913},{"word":"you","start":4.7999997,"end":4.88,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05811184644699097},{"word":"as","start":4.88,"end":5.04,"confidence":0.9370117,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.04279085993766785},{"word":"soon","start":5.04,"end":5.2799997,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":0.06799781322479248},{"word":"as","start":5.2799997,"end":5.3599997,"confidence":0.99609375,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.001567736268043518},{"word":"i","start":5.3599997,"end":5.52,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0818776786327362},{"word":"can","start":5.52,"end":5.92,"confidence":0.9951172,"punctuated_word":"can.","sentiment":"neutral","sentiment_score":0.030018091201782227},{"word":"cheers","start":5.92,"end":6.24,"confidence":0.98860675,"punctuated_word":"Cheers.","sentiment":"positive","sentiment_score":0.5272011160850525},{"word":"bye","start":6.24,"end":6.74,"confidence":0.9890137,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.2522316575050354}],"paragraphs":{"transcript":"\nHi. It's Ian. I'm not available right now. Please leave a message, and I'll get back to you as soon as I can. Cheers.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.96,"end":1.28,"sentiment":"neutral","sentiment_score":0.03585607185959816},{"text":"It's Ian.","start":1.28,"end":1.92,"sentiment":"neutral","sentiment_score":0.0438926387578249},{"text":"I'm not available right now.","start":1.92,"end":3.1999998,"sentiment":"negative","sentiment_score":-0.3418735027313232},{"text":"Please leave a message, and I'll get back to you as soon as I can.","start":3.1999998,"end":5.92,"sentiment":"neutral","sentiment_score":-0.0032414610187212626},{"text":"Cheers.","start":5.92,"end":6.24,"sentiment":"positive","sentiment_score":0.5272011160850525}],"sentiment":"neutral","sentiment_score":-0.046131123478213944,"num_words":24,"start":0.96,"end":6.24},{"sentences":[{"text":"Bye.","start":6.24,"end":6.74,"sentiment":"neutral","sentiment_score":0.2522316575050354}],"sentiment":"neutral","sentiment_score":0.2522316575050354,"num_words":1,"start":6.24,"end":6.74}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. It's Ian. I'm not available right now. Please leave a message, and I'll get back to you as soon as I can. Cheers.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.96,"end":1.28,"sentiment":"neutral","sentiment_score":0.03585607185959816},{"text":"It's Ian.","start":1.28,"end":1.92,"sentiment":"neutral","sentiment_score":0.0438926387578249},{"text":"I'm not available right now.","start":1.92,"end":3.1999998,"sentiment":"negative","sentiment_score":-0.3418735027313232},{"text":"Please leave a message, and I'll get back to you as soon as I can.","start":3.1999998,"end":5.92,"sentiment":"neutral","sentiment_score":-0.0032414610187212626},{"text":"Cheers.","start":5.92,"end":6.24,"sentiment":"positive","sentiment_score":0.5272011160850525}],"sentiment":"neutral","sentiment_score":-0.046131123478213944,"channel":1,"num_words":24,"start":0.96,"end":6.24},{"sentences":[{"text":"Bye.","start":6.24,"end":6.74,"sentiment":"neutral","sentiment_score":0.2522316575050354}],"sentiment":"neutral","sentiment_score":0.2522316575050354,"channel":1,"num_words":1,"start":6.24,"end":6.74}]},"summary":{"result":"success","short":"Hi. It's Ian. I'm not available right now. Please leave a message, and I'll get back to you as soon as I can. Cheers. Bye."},"intents":{"segments":[{"text":"Bye.","start_word":24,"end_word":24,"intents":[{"intent":"Leave message","confidence_score":0.7004314}]}]},"sentiments":{"segments":[{"text":"Hi. It's Ian. I'm not available right now. Please leave a message, and I'll get back to you as soon as I can.","start_word":0,"end_word":22,"sentiment":"neutral","sentiment_score":-0.0670565515756607},{"text":"Cheers. Bye.","start_word":23,"end_word":24,"sentiment":"positive","sentiment_score":0.43209823966026306}],"average":{"sentiment":"neutral","sentiment_score":0.00599048631947215}}}}