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soon.","start":23.425,"end":24.145,"sentiment":"neutral","sentiment_score":0.18799633905291557},{"text":"See you.","start":24.145,"end":24.885,"sentiment":"neutral","sentiment_score":0.2594791054725647}],"sentiment":"neutral","sentiment_score":0.21247023344039917,"channel":0,"num_words":8,"start":22.945,"end":24.885},{"sentences":[{"text":"Thanks.","start":24.415,"end":24.915,"sentiment":"positive","sentiment_score":0.47725459933280945},{"text":"Cheers.","start":25.055,"end":25.555,"sentiment":"positive","sentiment_score":0.34567296504974365}],"sentiment":"positive","sentiment_score":0.41146378219127655,"channel":1,"num_words":2,"start":24.415,"end":25.555}]},"summary":{"result":"success","short":"The customer, Dana, called the agent, Donna, to ask about the availability of an appointment. Donna confirmed that it is still possible to push an appointment and said she would call back in 10 minutes. The call ended with Dana thanking Donna and saying goodbye."},"intents":{"segments":[{"text":"I'll give you a callback in ten minutes. Easy. Awesome.","start_word":51,"end_word":60,"intents":[{"intent":"Request callback","confidence_score":0.05303455}]}]},"sentiments":{"segments":[{"text":"Hey, Donna. Hi, Steven. It's Dana. I had you logged in to go through advice document. Is now still a good time there for you? Are you available in about ten? Yeah. Yeah. Ten Or minutes? No is problem that stop at pushing all. my luck? No. No. That's absolutely fine. I'll give you a callback in ten minutes.","start_word":0,"end_word":58,"sentiment":"neutral","sentiment_score":0.08198054134845734},{"text":"Easy. Awesome. I appreciate it. Thank you.","start_word":59,"end_word":65,"sentiment":"positive","sentiment_score":0.7140988707542419},{"text":"No worries. Talk to you soon. See you.","start_word":66,"end_word":73,"sentiment":"neutral","sentiment_score":0.2187020182609558},{"text":"Thanks. Cheers.","start_word":74,"end_word":75,"sentiment":"positive","sentiment_score":0.46639057993888855}],"average":{"sentiment":"neutral","sentiment_score":0.17069239494128105}}}}