{"metadata":{"transaction_key":"deprecated","request_id":"019f267d-24ef-7f51-b0a2-0eeef0817074","sha256":"06ca942a19f5a17432d3aa0ea50a0295efb50584e9a002d9a4b06b49eb06c2a7","created":"2026-07-03T05:39:25.348Z","duration":370.15195,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1170,"output_tokens":82},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1258,"output_tokens":1261},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1258,"output_tokens":80}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. Good afternoon. This is Airtel accounts. Am I speaking to Salman Arif? Hi, Arif. Could you hear me better? Okay. Thank you. So this is in reference with your July invoice. If you could remember, this will be the free month that we promised to you. Right? Okay. So I just wanted to let you know that I will be tagging it as paid. So technically, systematically, you still receive the receipt, but this is for free. Okay? It will not be deducted to any anyway, you don't have any direct debit setup. You're manually paying your account invoice monthly. Right? Yeah. When are you going to what date? Let me check here. You're welcome. One moment. Okay? Just bear with me. Are are you moving out? Reason why you are canceling it? Oh, would you like us to provide you a service? We can provide you a service to your new location. Just provide your address so you could save a connection fee. Oh, I see. It's like a package. It's an with active Internet service with your new location. Is that what you're trying to say? I see. I see. Sure. Yeah. So when are you planning to move out from this address you have right now? Okay. So, yeah, that person who will occupy your address that you are leaving, which you have an active Internet with us, you can go ahead and let that person to give us a call before the thirty first if he or she would like to continue. In that way, we can go ahead and are you related to that person, if I may ask? No. This will be this will be your notice since I have you on the line. So your the free month is good until the thirty first of this month, July. So technically, that's the best time to cancel it. And then once the can so, man, usually, we're processing a cancellation during morning. So once your service has been canceled, we will also send you a email confirmation to the email that we have on record so you do have a reference. K? So that will happen on the thirty first. Yeah. Of course. That is right. And then I will just tag your current invoices page since this is the promise that they provided to you last from the previous month. Right? So yeah. You're welcome. And then do you have any phone number to the person who will be residing to this address? Maybe we can talk. Mm-mm. Okay. That's perfect. So just let that person to give us a call. Okay? Then and then if if that person decided you are authorizing, right, just to get this account and so on and so forth about your this address. Okay. Got it. So I'll be sending you an email, salman arif2050@gmail.com. So, yeah, I'll tag this invoice as well. Alright? You're welcome, and appreciate you answer my phone call if you have any question or if you need our services in the future to your new location, please let us know and we'll be more than happy to welcome you back. Okay? Thank you. Have a good one. Be safe. Mhmm.","confidence":0.99902344,"words":[{"word":"hi","start":5.92,"end":6.24,"confidence":0.9970703,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.058795154094696045},{"word":"good","start":6.24,"end":6.48,"confidence":1.0,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.2615410387516022},{"word":"afternoon","start":6.48,"end":6.98,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.174979567527771},{"word":"this","start":7.12,"end":7.44,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.07719779759645462},{"word":"is","start":7.44,"end":7.68,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.09101875871419908},{"word":"airtel","start":7.68,"end":8.16,"confidence":0.94628906,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.16131705045700073},{"word":"accounts","start":8.16,"end":8.639999,"confidence":0.9321289,"punctuated_word":"accounts.","sentiment":"neutral","sentiment_score":0.09106281399726868},{"word":"am","start":8.639999,"end":8.8,"confidence":0.9838867,"punctuated_word":"Am","sentiment":"neutral","sentiment_score":0.0335560068488121},{"word":"i","start":8.8,"end":8.96,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04947071149945259},{"word":"speaking","start":8.96,"end":9.28,"confidence":1.0,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":0.0282160472124815},{"word":"to","start":9.28,"end":9.5199995,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04935957491397858},{"word":"salman","start":9.5199995,"end":10.0199995,"confidence":0.7939453,"punctuated_word":"Salman","sentiment":"neutral","sentiment_score":0.06517791748046875},{"word":"arif","start":10.16,"end":10.66,"confidence":0.92122394,"punctuated_word":"Arif?","sentiment":"neutral","sentiment_score":0.0331176221370697},{"word":"hi","start":12.719999,"end":13.04,"confidence":0.99072266,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.0356462299823761},{"word":"arif","start":13.04,"end":13.44,"confidence":0.9983724,"punctuated_word":"Arif.","sentiment":"neutral","sentiment_score":0.032184019684791565},{"word":"could","start":13.44,"end":13.599999,"confidence":0.9667969,"punctuated_word":"Could","sentiment":"neutral","sentiment_score":0.012418467551469805},{"word":"you","start":13.599999,"end":13.759999,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0020801685750484467},{"word":"hear","start":13.759999,"end":13.92,"confidence":1.0,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":0.002946227788925171},{"word":"me","start":13.92,"end":14.08,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.0070167966187000275},{"word":"better","start":14.08,"end":14.58,"confidence":1.0,"punctuated_word":"better?","sentiment":"neutral","sentiment_score":0.024761809036135674},{"word":"okay","start":17.455,"end":17.775,"confidence":0.99316406,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.2526974081993103},{"word":"thank","start":17.775,"end":18.095,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.521702766418457},{"word":"you","start":18.095,"end":18.494999,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4654397964477539},{"word":"so","start":18.494999,"end":18.735,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.1909108608961105},{"word":"this","start":18.735,"end":18.895,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.17814913392066956},{"word":"is","start":18.895,"end":19.135,"confidence":0.9941406,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.16477426886558533},{"word":"in","start":19.135,"end":19.295,"confidence":0.5732422,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.20538903772830963},{"word":"reference","start":19.295,"end":19.795,"confidence":0.9980469,"punctuated_word":"reference","sentiment":"neutral","sentiment_score":0.22186817228794095},{"word":"with","start":19.935,"end":20.175,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.17686527967453003},{"word":"your","start":20.175,"end":20.654999,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.16873599588871002},{"word":"july","start":20.654999,"end":21.154999,"confidence":1.0,"punctuated_word":"July","sentiment":"neutral","sentiment_score":0.19717366993427277},{"word":"invoice","start":21.295,"end":21.795,"confidence":0.98706055,"punctuated_word":"invoice.","sentiment":"neutral","sentiment_score":0.19541841745376587},{"word":"if","start":23.134998,"end":23.375,"confidence":0.5126953,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.1529155075550079},{"word":"you","start":23.375,"end":23.535,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.11610674858093262},{"word":"could","start":23.535,"end":23.855,"confidence":1.0,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.12241049110889436},{"word":"remember","start":23.855,"end":24.355,"confidence":0.9951172,"punctuated_word":"remember,","sentiment":"neutral","sentiment_score":0.13825233280658722},{"word":"this","start":24.814999,"end":25.055,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.2351994812488556},{"word":"will","start":25.055,"end":25.294998,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.2020295262336731},{"word":"be","start":25.294998,"end":25.535,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.22549007833004},{"word":"the","start":25.535,"end":25.695,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.30621880292892456},{"word":"free","start":25.695,"end":25.935,"confidence":0.97509766,"punctuated_word":"free","sentiment":"neutral","sentiment_score":0.26821768283843994},{"word":"month","start":25.935,"end":26.335,"confidence":0.99902344,"punctuated_word":"month","sentiment":"neutral","sentiment_score":0.3065055310726166},{"word":"that","start":26.335,"end":26.575,"confidence":1.0,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.4273776710033417},{"word":"we","start":26.575,"end":27.075,"confidence":1.0,"punctuated_word":"we","sentiment":"positive","sentiment_score":0.3951107859611511},{"word":"promised","start":27.215,"end":27.715,"confidence":0.9580078,"punctuated_word":"promised","sentiment":"positive","sentiment_score":0.369354248046875},{"word":"to","start":27.775,"end":27.935,"confidence":0.99902344,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.4105886220932007},{"word":"you","start":27.935,"end":28.435,"confidence":0.9885254,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.3131256699562073},{"word":"right","start":28.494999,"end":28.98,"confidence":0.99853516,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.16249924898147583},{"word":"okay","start":30.34,"end":30.84,"confidence":0.99194336,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.20299559831619263},{"word":"so","start":30.9,"end":31.38,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.22412365674972537},{"word":"i","start":31.38,"end":31.539999,"confidence":0.50634766,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.294780969619751},{"word":"just","start":31.539999,"end":31.619999,"confidence":0.9428711,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.2777545750141144},{"word":"wanted","start":31.619999,"end":32.02,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.2672809064388275},{"word":"to","start":32.02,"end":32.18,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.3141064941883087},{"word":"let","start":32.18,"end":32.42,"confidence":1.0,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.3182881474494934},{"word":"you","start":32.42,"end":32.579998,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2954195439815521},{"word":"know","start":32.579998,"end":32.899998,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.3277875483036041},{"word":"that","start":32.899998,"end":33.399998,"confidence":1.0,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.3743161261081696},{"word":"i","start":33.46,"end":33.62,"confidence":0.9980469,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.4095653593540192},{"word":"will","start":33.62,"end":33.94,"confidence":1.0,"punctuated_word":"will","sentiment":"positive","sentiment_score":0.3565204441547394},{"word":"be","start":33.94,"end":34.26,"confidence":1.0,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.4106341004371643},{"word":"tagging","start":34.26,"end":34.739998,"confidence":0.99121094,"punctuated_word":"tagging","sentiment":"positive","sentiment_score":0.4234507977962494},{"word":"it","start":34.739998,"end":35.059998,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.333074688911438},{"word":"as","start":35.059998,"end":35.3,"confidence":0.99902344,"punctuated_word":"as","sentiment":"positive","sentiment_score":0.3507324159145355},{"word":"paid","start":35.3,"end":35.8,"confidence":0.9326172,"punctuated_word":"paid.","sentiment":"neutral","sentiment_score":0.32468941807746887},{"word":"so","start":36.02,"end":36.34,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.28675273060798645},{"word":"technically","start":36.34,"end":36.84,"confidence":0.7219238,"punctuated_word":"technically,","sentiment":"neutral","sentiment_score":0.29738640785217285},{"word":"systematically","start":37.059998,"end":37.559998,"confidence":0.97265625,"punctuated_word":"systematically,","sentiment":"positive","sentiment_score":0.33884939551353455},{"word":"you","start":38.02,"end":38.26,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3340626358985901},{"word":"still","start":38.26,"end":38.579998,"confidence":0.9819336,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.3089810609817505},{"word":"receive","start":38.579998,"end":39.079998,"confidence":0.9892578,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":0.31700992584228516},{"word":"the","start":39.3,"end":39.8,"confidence":0.96435547,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.28267616033554077},{"word":"receipt","start":40.34,"end":40.84,"confidence":0.9470215,"punctuated_word":"receipt,","sentiment":"neutral","sentiment_score":0.28232038021087646},{"word":"but","start":40.98,"end":41.46,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.2280876636505127},{"word":"this","start":41.46,"end":41.78,"confidence":1.0,"punctuated_word":"this","sentiment":"positive","sentiment_score":0.4102841913700104},{"word":"is","start":41.78,"end":42.18,"confidence":0.99902344,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.33849918842315674},{"word":"for","start":42.18,"end":42.42,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.38620689511299133},{"word":"free","start":42.42,"end":42.915,"confidence":0.9995117,"punctuated_word":"free.","sentiment":"positive","sentiment_score":0.34703588485717773},{"word":"okay","start":42.995003,"end":43.395,"confidence":0.81884766,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.18507273495197296},{"word":"it","start":43.395,"end":43.475002,"confidence":1.0,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.15925677120685575},{"word":"will","start":43.475002,"end":43.795002,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.09189919382333755},{"word":"not","start":43.795002,"end":44.035,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":0.09263303875923155},{"word":"be","start":44.035,"end":44.355,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.12032423168420792},{"word":"deducted","start":44.355,"end":44.855,"confidence":1.0,"punctuated_word":"deducted","sentiment":"neutral","sentiment_score":0.06651411205530167},{"word":"to","start":44.995003,"end":45.235,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09819413721561432},{"word":"any","start":45.235,"end":45.735,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.057906486093997955},{"word":"anyway","start":46.995003,"end":47.475002,"confidence":0.97265625,"punctuated_word":"anyway,","sentiment":"neutral","sentiment_score":0.06759801506996155},{"word":"you","start":47.475002,"end":47.715,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1433837115764618},{"word":"don't","start":47.715,"end":47.875,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":0.06494833528995514},{"word":"have","start":47.875,"end":48.195,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.08955438435077667},{"word":"any","start":48.195,"end":48.515,"confidence":0.99902344,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.03353194147348404},{"word":"direct","start":48.515,"end":48.835,"confidence":0.96240234,"punctuated_word":"direct","sentiment":"neutral","sentiment_score":-0.07141144573688507},{"word":"debit","start":48.835,"end":49.235,"confidence":0.9277344,"punctuated_word":"debit","sentiment":"neutral","sentiment_score":-0.07590625435113907},{"word":"setup","start":49.235,"end":49.555,"confidence":0.8220215,"punctuated_word":"setup.","sentiment":"neutral","sentiment_score":0.03579081594944},{"word":"you're","start":49.555,"end":49.875,"confidence":0.9980469,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":0.07422155886888504},{"word":"manually","start":49.875,"end":50.375,"confidence":1.0,"punctuated_word":"manually","sentiment":"neutral","sentiment_score":0.10058916360139848},{"word":"paying","start":50.435,"end":50.835,"confidence":1.0,"punctuated_word":"paying","sentiment":"neutral","sentiment_score":0.08264600485563278},{"word":"your","start":50.835,"end":51.335,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.10129257291555405},{"word":"account","start":51.795002,"end":52.295002,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.09211232513189316},{"word":"invoice","start":53.715,"end":54.195,"confidence":0.98535156,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":0.10929155349731444},{"word":"monthly","start":54.195,"end":54.695,"confidence":0.99658203,"punctuated_word":"monthly.","sentiment":"neutral","sentiment_score":0.06963053345680237},{"word":"right","start":54.755,"end":55.255,"confidence":0.99902344,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.07130685448646545},{"word":"yeah","start":76.465004,"end":76.965004,"confidence":0.98999023,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02043895237147808},{"word":"when","start":81.905,"end":82.225,"confidence":0.9921875,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.0051643457263708115},{"word":"are","start":82.225,"end":82.465004,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.01116478256881237},{"word":"you","start":82.465004,"end":82.705,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.004067512229084969},{"word":"going","start":82.705,"end":83.185,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.006652049720287323},{"word":"to","start":83.185,"end":83.685,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0064215753227472305},{"word":"what","start":84.840004,"end":85.08,"confidence":0.93847656,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.008362321183085442},{"word":"date","start":85.08,"end":85.58,"confidence":0.9975586,"punctuated_word":"date?","sentiment":"neutral","sentiment_score":0.0042685866355896},{"word":"let","start":95.32,"end":95.560005,"confidence":0.9970703,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.03859208896756172},{"word":"me","start":95.560005,"end":95.8,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.0401652567088604},{"word":"check","start":95.8,"end":96.12,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.036535266786813736},{"word":"here","start":96.12,"end":96.62,"confidence":0.9995117,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.05779571458697319},{"word":"you're","start":98.385,"end":98.705,"confidence":0.9904785,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":0.2370765209197998},{"word":"welcome","start":98.705,"end":99.205,"confidence":0.9995117,"punctuated_word":"welcome.","sentiment":"neutral","sentiment_score":0.3069196939468384},{"word":"one","start":99.265,"end":99.505,"confidence":1.0,"punctuated_word":"One","sentiment":"neutral","sentiment_score":0.11086642742156982},{"word":"moment","start":99.505,"end":99.825,"confidence":0.99853516,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":0.10608275234699248},{"word":"okay","start":99.825,"end":100.325,"confidence":0.9975586,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.045777443796396255},{"word":"just","start":100.465,"end":100.865,"confidence":0.99609375,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.01623653620481491},{"word":"bear","start":100.865,"end":101.104996,"confidence":0.99902344,"punctuated_word":"bear","sentiment":"neutral","sentiment_score":-0.01448754221200943},{"word":"with","start":101.104996,"end":101.345,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.16275253891944885},{"word":"me","start":101.345,"end":101.845,"confidence":1.0,"punctuated_word":"me.","sentiment":"neutral","sentiment_score":-0.10865716636180878},{"word":"are","start":109.345,"end":109.665,"confidence":0.90722656,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":-0.14981891214847565},{"word":"are","start":109.665,"end":109.825,"confidence":0.49951172,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.17180348932743073},{"word":"you","start":109.825,"end":110.065,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1746368259191513},{"word":"moving","start":110.065,"end":110.565,"confidence":1.0,"punctuated_word":"moving","sentiment":"neutral","sentiment_score":-0.18695054948329928},{"word":"out","start":110.945,"end":111.445,"confidence":0.81762695,"punctuated_word":"out?","sentiment":"neutral","sentiment_score":-0.1803552657365799},{"word":"reason","start":111.99,"end":112.23,"confidence":0.99609375,"punctuated_word":"Reason","sentiment":"neutral","sentiment_score":-0.24018092453479767},{"word":"why","start":112.23,"end":112.55,"confidence":1.0,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.21775172650814056},{"word":"you","start":112.55,"end":112.79,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2188312262296677},{"word":"are","start":112.79,"end":113.03,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.2501184940338135},{"word":"canceling","start":113.03,"end":113.53,"confidence":0.7883301,"punctuated_word":"canceling","sentiment":"neutral","sentiment_score":-0.23127490282058716},{"word":"it","start":113.59,"end":114.09,"confidence":0.90527344,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.17763148248195648},{"word":"oh","start":124.155,"end":124.395004,"confidence":0.7939453,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.01731025241315365},{"word":"would","start":124.395004,"end":124.635,"confidence":0.9980469,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.031142227351665497},{"word":"you","start":124.635,"end":124.715004,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.01992211490869522},{"word":"like","start":124.715004,"end":124.955,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.003887288272380829},{"word":"us","start":124.955,"end":125.195,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.021749697625637054},{"word":"to","start":125.195,"end":125.695,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.038707293570041656},{"word":"provide","start":126.155,"end":126.555,"confidence":1.0,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":0.04438331723213196},{"word":"you","start":126.555,"end":126.795,"confidence":0.98535156,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.01648630201816559},{"word":"a","start":126.795,"end":126.875,"confidence":0.78271484,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.05961414054036141},{"word":"service","start":126.875,"end":127.195,"confidence":0.99560547,"punctuated_word":"service?","sentiment":"neutral","sentiment_score":0.07493866980075836},{"word":"we","start":127.195,"end":127.355,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.1095695048570633},{"word":"can","start":127.355,"end":127.595,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.1325725615024567},{"word":"provide","start":127.595,"end":127.995,"confidence":1.0,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":0.11968692392110825},{"word":"you","start":127.995,"end":128.235,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10605542361736298},{"word":"a","start":128.235,"end":128.395,"confidence":0.99609375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.11824017018079758},{"word":"service","start":128.395,"end":128.715,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.09626900404691696},{"word":"to","start":128.715,"end":128.875,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.12994621694087982},{"word":"your","start":128.875,"end":129.115,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.163237527012825},{"word":"new","start":129.115,"end":129.355,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.05772484838962555},{"word":"location","start":129.355,"end":129.855,"confidence":0.9926758,"punctuated_word":"location.","sentiment":"neutral","sentiment_score":0.07675711810588837},{"word":"just","start":130.075,"end":130.395,"confidence":1.0,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.08463093638420105},{"word":"provide","start":130.395,"end":130.795,"confidence":1.0,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":0.051425427198410034},{"word":"your","start":130.795,"end":131.035,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.05790380388498306},{"word":"address","start":131.035,"end":131.435,"confidence":1.0,"punctuated_word":"address","sentiment":"neutral","sentiment_score":0.07150600850582123},{"word":"so","start":131.435,"end":131.675,"confidence":0.9428711,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.07927317172288895},{"word":"you","start":131.675,"end":131.755,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07547034323215485},{"word":"could","start":131.755,"end":132.075,"confidence":0.99902344,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.10386183857917786},{"word":"save","start":132.075,"end":132.575,"confidence":1.0,"punctuated_word":"save","sentiment":"neutral","sentiment_score":0.0446191132068634},{"word":"a","start":132.875,"end":133.115,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.006794620305299759},{"word":"connection","start":133.115,"end":133.615,"confidence":1.0,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":-0.0385189987719059},{"word":"fee","start":133.755,"end":134.255,"confidence":0.9995117,"punctuated_word":"fee.","sentiment":"neutral","sentiment_score":-0.030551539734005928},{"word":"oh","start":140.21,"end":140.37,"confidence":0.7458496,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.09076698124408722},{"word":"i","start":140.37,"end":140.61,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.104807510972023},{"word":"see","start":140.61,"end":140.85,"confidence":0.9995117,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.10964760184288024},{"word":"it's","start":140.85,"end":141.09,"confidence":0.9995117,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.24125593900680545},{"word":"like","start":141.09,"end":141.33,"confidence":0.95947266,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.17947015166282654},{"word":"a","start":141.33,"end":141.56999,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.26991522312164307},{"word":"package","start":141.56999,"end":142.06999,"confidence":0.9645996,"punctuated_word":"package.","sentiment":"neutral","sentiment_score":-0.25680863857269287},{"word":"it's","start":142.53,"end":142.85,"confidence":0.8129883,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.14780265092849731},{"word":"an","start":142.85,"end":143.09,"confidence":0.7836914,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.10812731832265854},{"word":"with","start":143.25,"end":143.65,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.12552303075790405},{"word":"active","start":143.65,"end":144.13,"confidence":0.9970703,"punctuated_word":"active","sentiment":"neutral","sentiment_score":-0.019527621567249295},{"word":"internet","start":144.13,"end":144.61,"confidence":0.9550781,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.08103176206350327},{"word":"service","start":144.61,"end":145.11,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.04855475574731827},{"word":"with","start":145.25,"end":145.56999,"confidence":0.9536133,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.0445391908288002},{"word":"your","start":145.56999,"end":146.06999,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0957704856991768},{"word":"new","start":146.37,"end":146.61,"confidence":0.93359375,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.06398085504770279},{"word":"location","start":146.61,"end":147.09,"confidence":0.9536133,"punctuated_word":"location.","sentiment":"neutral","sentiment_score":-0.0968482717871666},{"word":"is","start":147.09,"end":147.25,"confidence":1.0,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.0816909521818161},{"word":"that","start":147.25,"end":147.41,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.08295474946498871},{"word":"what","start":147.41,"end":147.56999,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.14335128664970398},{"word":"you're","start":147.56999,"end":147.81,"confidence":0.99902344,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.13645784556865692},{"word":"trying","start":147.81,"end":148.05,"confidence":1.0,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.11461204290390016},{"word":"to","start":148.05,"end":148.20999,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.10293540358543396},{"word":"say","start":148.20999,"end":148.70999,"confidence":0.9995117,"punctuated_word":"say?","sentiment":"neutral","sentiment_score":-0.08441860973834991},{"word":"i","start":156.60501,"end":156.925,"confidence":0.71728516,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2727331519126892},{"word":"see","start":156.925,"end":157.425,"confidence":0.99853516,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.2513221502304077},{"word":"i","start":158.285,"end":158.685,"confidence":0.95410156,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.11496761441230774},{"word":"see","start":158.685,"end":159.185,"confidence":0.99853516,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.09418602287769318},{"word":"sure","start":162.60501,"end":163.10501,"confidence":0.7770996,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":-0.030189117416739464},{"word":"yeah","start":164.365,"end":164.865,"confidence":0.8654785,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.00033362768590450287},{"word":"so","start":165.82,"end":166.14,"confidence":0.9941406,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.012487709522247314},{"word":"when","start":166.14,"end":166.38,"confidence":0.9980469,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.015645485371351242},{"word":"are","start":166.38,"end":166.46,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.05016994848847389},{"word":"you","start":166.46,"end":166.7,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.007345478981733322},{"word":"planning","start":166.7,"end":167.18001,"confidence":1.0,"punctuated_word":"planning","sentiment":"neutral","sentiment_score":0.006548576056957245},{"word":"to","start":167.18001,"end":167.5,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.006359666585922241},{"word":"move","start":167.5,"end":167.82,"confidence":1.0,"punctuated_word":"move","sentiment":"neutral","sentiment_score":0.009962659329175947},{"word":"out","start":167.82,"end":168.06,"confidence":0.99902344,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.008708309382200241},{"word":"from","start":168.06,"end":168.3,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.01634984463453293},{"word":"this","start":168.3,"end":168.62001,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.015070542693138124},{"word":"address","start":168.62001,"end":169.1,"confidence":1.0,"punctuated_word":"address","sentiment":"neutral","sentiment_score":-0.014636114239692688},{"word":"you","start":169.1,"end":169.34,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0033888965845108032},{"word":"have","start":169.34,"end":169.66,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.0017756372690200806},{"word":"right","start":169.66,"end":169.82,"confidence":0.99902344,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.005639854818582535},{"word":"now","start":169.82,"end":170.32,"confidence":0.9748535,"punctuated_word":"now?","sentiment":"neutral","sentiment_score":-0.009354254230856895},{"word":"okay","start":195.37999,"end":195.87999,"confidence":0.9921875,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.08917650580406189},{"word":"so","start":195.93999,"end":196.18,"confidence":0.83081055,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.08471114933490753},{"word":"yeah","start":196.18,"end":196.68,"confidence":0.9914551,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.09419133514165878},{"word":"that","start":198.26,"end":198.57999,"confidence":0.8852539,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0747891440987587},{"word":"person","start":198.57999,"end":199.06,"confidence":0.99902344,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.05048558861017227},{"word":"who","start":199.06,"end":199.21999,"confidence":1.0,"punctuated_word":"who","sentiment":"neutral","sentiment_score":0.017680257558822632},{"word":"will","start":199.21999,"end":199.45999,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.02442982792854309},{"word":"occupy","start":199.45999,"end":199.95999,"confidence":1.0,"punctuated_word":"occupy","sentiment":"neutral","sentiment_score":0.04339019954204559},{"word":"your","start":200.18,"end":200.57999,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.01941215991973877},{"word":"address","start":200.57999,"end":201.06,"confidence":1.0,"punctuated_word":"address","sentiment":"neutral","sentiment_score":0.016838274896144867},{"word":"that","start":201.06,"end":201.21999,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.05072513222694397},{"word":"you","start":201.21999,"end":201.45999,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05914008617401123},{"word":"are","start":201.45999,"end":201.62,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.06259080022573471},{"word":"leaving","start":201.62,"end":202.01999,"confidence":0.8244629,"punctuated_word":"leaving,","sentiment":"neutral","sentiment_score":0.06633593142032623},{"word":"which","start":202.01999,"end":202.34,"confidence":0.9838867,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.13688287138938904},{"word":"you","start":202.34,"end":202.5,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.11968111991882324},{"word":"have","start":202.5,"end":202.73999,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.14545680582523346},{"word":"an","start":202.73999,"end":202.9,"confidence":0.9941406,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.16486845910549164},{"word":"active","start":202.9,"end":203.29999,"confidence":1.0,"punctuated_word":"active","sentiment":"neutral","sentiment_score":0.1895005702972412},{"word":"internet","start":203.29999,"end":203.7,"confidence":0.9633789,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.1385926902294159},{"word":"with","start":203.7,"end":203.93999,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.15996141731739044},{"word":"us","start":203.93999,"end":204.43999,"confidence":0.9904785,"punctuated_word":"us,","sentiment":"neutral","sentiment_score":0.13939183950424194},{"word":"you","start":205.275,"end":205.435,"confidence":0.98535156,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.14144054055213928},{"word":"can","start":205.435,"end":205.67499,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.1100231036543846},{"word":"go","start":205.67499,"end":205.83499,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.1516784429550171},{"word":"ahead","start":205.83499,"end":206.155,"confidence":1.0,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":0.1574433147907257},{"word":"and","start":206.155,"end":206.47499,"confidence":0.9921875,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.11742112040519714},{"word":"let","start":206.47499,"end":206.715,"confidence":1.0,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.1440923810005188},{"word":"that","start":206.715,"end":206.95499,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.129143089056015},{"word":"person","start":206.95499,"end":207.45499,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.09391342103481291},{"word":"to","start":207.59499,"end":207.915,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.13386476039886477},{"word":"give","start":207.915,"end":208.155,"confidence":0.99902344,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.07077179849147797},{"word":"us","start":208.155,"end":208.31499,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.038345277309417725},{"word":"a","start":208.31499,"end":208.555,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.04407370090484619},{"word":"call","start":208.555,"end":209.055,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.03176707774400711},{"word":"before","start":209.355,"end":209.855,"confidence":0.99316406,"punctuated_word":"before","sentiment":"neutral","sentiment_score":0.016128741204738617},{"word":"the","start":210.555,"end":210.875,"confidence":0.7739258,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0041768476366996765},{"word":"thirty","start":210.875,"end":211.355,"confidence":0.99902344,"punctuated_word":"thirty","sentiment":"neutral","sentiment_score":-0.013047680258750916},{"word":"first","start":211.355,"end":211.855,"confidence":1.0,"punctuated_word":"first","sentiment":"neutral","sentiment_score":-0.00486697256565094},{"word":"if","start":212.075,"end":212.575,"confidence":0.72558594,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.07486312091350555},{"word":"he","start":213.03499,"end":213.435,"confidence":0.9604492,"punctuated_word":"he","sentiment":"neutral","sentiment_score":0.034042615443468094},{"word":"or","start":213.435,"end":213.67499,"confidence":0.9980469,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.014343105256557465},{"word":"she","start":213.67499,"end":213.915,"confidence":1.0,"punctuated_word":"she","sentiment":"neutral","sentiment_score":0.04703681170940399},{"word":"would","start":213.915,"end":214.155,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.024087630212306976},{"word":"like","start":214.155,"end":214.39499,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.017993099987506866},{"word":"to","start":214.39499,"end":214.89499,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.034483954310417175},{"word":"continue","start":214.95499,"end":215.45499,"confidence":0.967041,"punctuated_word":"continue.","sentiment":"neutral","sentiment_score":0.1043485701084137},{"word":"in","start":216.075,"end":216.23499,"confidence":0.99609375,"punctuated_word":"In","sentiment":"neutral","sentiment_score":0.10038378834724426},{"word":"that","start":216.23499,"end":216.47499,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.10154719650745392},{"word":"way","start":216.47499,"end":216.97499,"confidence":0.98291016,"punctuated_word":"way,","sentiment":"neutral","sentiment_score":0.12463557720184326},{"word":"we","start":217.28,"end":217.36,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.1044170707464218},{"word":"can","start":217.36,"end":217.68,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.09135571122169496},{"word":"go","start":217.68,"end":217.92,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.1109994426369667},{"word":"ahead","start":217.92,"end":218.23999,"confidence":1.0,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":0.006077006459236145},{"word":"and","start":218.23999,"end":218.4,"confidence":0.94140625,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.012288935482501984},{"word":"are","start":219.04,"end":219.28,"confidence":0.9790039,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.02436310797929764},{"word":"you","start":219.28,"end":219.44,"confidence":0.9350586,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.02715185098350048},{"word":"related","start":219.44,"end":219.92,"confidence":0.99609375,"punctuated_word":"related","sentiment":"neutral","sentiment_score":-0.016582820564508438},{"word":"to","start":219.92,"end":220.08,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.032355934381484985},{"word":"that","start":220.08,"end":220.31999,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.014861207455396652},{"word":"person","start":220.31999,"end":220.72,"confidence":0.8605957,"punctuated_word":"person,","sentiment":"neutral","sentiment_score":-0.021510358899831772},{"word":"if","start":220.72,"end":220.87999,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.013464851304888724},{"word":"i","start":220.87999,"end":221.04,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.021624334156513218},{"word":"may","start":221.04,"end":221.2,"confidence":0.9980469,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.02316261455416679},{"word":"ask","start":221.2,"end":221.7,"confidence":0.99609375,"punctuated_word":"ask?","sentiment":"neutral","sentiment_score":-0.018521372228860855},{"word":"no","start":235.585,"end":235.825,"confidence":0.73095703,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.2564825117588043},{"word":"this","start":235.825,"end":236.065,"confidence":0.99121094,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.2147238850593567},{"word":"will","start":236.065,"end":236.385,"confidence":0.99316406,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.28563928604125977},{"word":"be","start":236.385,"end":236.885,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.09242831915616988},{"word":"this","start":237.665,"end":237.985,"confidence":0.625,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.17899885773658752},{"word":"will","start":237.985,"end":238.225,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.18898311257362368},{"word":"be","start":238.225,"end":238.465,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.1199149414896965},{"word":"your","start":238.465,"end":238.965,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.1730792224407196},{"word":"notice","start":239.105,"end":239.605,"confidence":0.99902344,"punctuated_word":"notice","sentiment":"neutral","sentiment_score":-0.1519567221403122},{"word":"since","start":239.825,"end":240.145,"confidence":0.9448242,"punctuated_word":"since","sentiment":"neutral","sentiment_score":-0.13265101611614227},{"word":"i","start":240.145,"end":240.305,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1080390363931656},{"word":"have","start":240.305,"end":240.545,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.051651835441589355},{"word":"you","start":240.545,"end":240.705,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08592628687620163},{"word":"on","start":240.705,"end":240.865,"confidence":0.9838867,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.05277909338474274},{"word":"the","start":240.865,"end":241.025,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05956313759088516},{"word":"line","start":241.025,"end":241.425,"confidence":0.9921875,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":-0.07368281483650208},{"word":"so","start":241.425,"end":241.745,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.04095236957073212},{"word":"your","start":241.745,"end":242.245,"confidence":0.97802734,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.04245443642139435},{"word":"the","start":242.785,"end":243.105,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.060958631336688995},{"word":"free","start":243.105,"end":243.425,"confidence":0.9951172,"punctuated_word":"free","sentiment":"neutral","sentiment_score":-0.09971222281455994},{"word":"month","start":243.425,"end":243.825,"confidence":0.9941406,"punctuated_word":"month","sentiment":"neutral","sentiment_score":-0.05678468942642212},{"word":"is","start":243.825,"end":244.23,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.04024793207645416},{"word":"good","start":244.39,"end":244.62999,"confidence":1.0,"punctuated_word":"good","sentiment":"neutral","sentiment_score":-0.02006019651889801},{"word":"until","start":244.62999,"end":245.03,"confidence":1.0,"punctuated_word":"until","sentiment":"neutral","sentiment_score":-0.12441916018724442},{"word":"the","start":245.03,"end":245.34999,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.18940946459770203},{"word":"thirty","start":245.34999,"end":245.67,"confidence":1.0,"punctuated_word":"thirty","sentiment":"neutral","sentiment_score":-0.048124805092811584},{"word":"first","start":245.67,"end":246.06999,"confidence":1.0,"punctuated_word":"first","sentiment":"neutral","sentiment_score":-0.02380022406578064},{"word":"of","start":246.06999,"end":246.39,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.11588501185178755},{"word":"this","start":246.39,"end":246.70999,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.0905645787715912},{"word":"month","start":246.70999,"end":247.11,"confidence":0.98999023,"punctuated_word":"month,","sentiment":"neutral","sentiment_score":-0.07229982316493988},{"word":"july","start":247.11,"end":247.61,"confidence":0.98217773,"punctuated_word":"July.","sentiment":"neutral","sentiment_score":-0.04498649761080742},{"word":"so","start":248.15,"end":248.39,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.04693587124347687},{"word":"technically","start":248.39,"end":248.89,"confidence":0.73657227,"punctuated_word":"technically,","sentiment":"neutral","sentiment_score":-0.12360026687383652},{"word":"that's","start":249.75,"end":250.15,"confidence":1.0,"punctuated_word":"that's","sentiment":"negative","sentiment_score":-0.3615431785583496},{"word":"the","start":250.15,"end":250.65,"confidence":0.99902344,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4176633358001709},{"word":"best","start":251.43,"end":251.75,"confidence":0.99902344,"punctuated_word":"best","sentiment":"negative","sentiment_score":-0.4784392118453979},{"word":"time","start":251.75,"end":252.06999,"confidence":1.0,"punctuated_word":"time","sentiment":"negative","sentiment_score":-0.4117390513420105},{"word":"to","start":252.06999,"end":252.23,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.5098781585693359},{"word":"cancel","start":252.23,"end":252.62999,"confidence":1.0,"punctuated_word":"cancel","sentiment":"negative","sentiment_score":-0.5080881118774414},{"word":"it","start":252.62999,"end":253.12999,"confidence":0.89086914,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.12588076293468475},{"word":"and","start":253.34999,"end":253.51,"confidence":0.7841797,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.009333539754152298},{"word":"then","start":253.51,"end":253.83,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.010477008298039436},{"word":"once","start":253.83,"end":254.23,"confidence":0.9892578,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.0007989164441823959},{"word":"the","start":254.23,"end":254.70999,"confidence":0.9863281,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.000491587445139885},{"word":"can","start":254.70999,"end":255.20999,"confidence":0.76953125,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.005096549168229103},{"word":"so","start":256.38998,"end":256.63,"confidence":0.37475586,"punctuated_word":"so,","sentiment":"neutral","sentiment_score":0.0003919331356883049},{"word":"man","start":256.63,"end":257.13,"confidence":0.8083496,"punctuated_word":"man,","sentiment":"neutral","sentiment_score":-0.004781711846590042},{"word":"usually","start":257.47498,"end":257.715,"confidence":0.85546875,"punctuated_word":"usually,","sentiment":"neutral","sentiment_score":-0.0018815873190760612},{"word":"we're","start":257.715,"end":258.19498,"confidence":0.99902344,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.009736323729157448},{"word":"processing","start":258.19498,"end":258.69498,"confidence":1.0,"punctuated_word":"processing","sentiment":"neutral","sentiment_score":-0.03413214161992073},{"word":"a","start":259.07498,"end":259.31497,"confidence":0.6879883,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.022722849622368813},{"word":"cancellation","start":259.31497,"end":259.81497,"confidence":0.97314453,"punctuated_word":"cancellation","sentiment":"neutral","sentiment_score":-0.01009480282664299},{"word":"during","start":260.275,"end":260.675,"confidence":1.0,"punctuated_word":"during","sentiment":"neutral","sentiment_score":-0.039479829370975494},{"word":"morning","start":260.675,"end":261.175,"confidence":0.97753906,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":-0.01774786412715912},{"word":"so","start":261.555,"end":261.79498,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.010163508355617523},{"word":"once","start":261.79498,"end":262.115,"confidence":0.99902344,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.011410623788833618},{"word":"your","start":262.115,"end":262.435,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.007715579122304916},{"word":"service","start":262.435,"end":262.835,"confidence":0.99609375,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.016991648823022842},{"word":"has","start":262.835,"end":263.07498,"confidence":0.98291016,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.02609463781118393},{"word":"been","start":263.07498,"end":263.395,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.03864345699548721},{"word":"canceled","start":263.395,"end":263.895,"confidence":0.92993164,"punctuated_word":"canceled,","sentiment":"neutral","sentiment_score":0.02561156824231148},{"word":"we","start":264.435,"end":264.59497,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.027901723980903625},{"word":"will","start":264.59497,"end":264.835,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.023554036393761635},{"word":"also","start":264.835,"end":265.235,"confidence":1.0,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.01656540110707283},{"word":"send","start":265.235,"end":265.555,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.02257777377963066},{"word":"you","start":265.555,"end":265.79498,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.030563242733478543},{"word":"a","start":265.79498,"end":266.19498,"confidence":0.9951172,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.04098321497440338},{"word":"email","start":266.19498,"end":266.69498,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.04138307645916939},{"word":"confirmation","start":266.75497,"end":267.25497,"confidence":1.0,"punctuated_word":"confirmation","sentiment":"neutral","sentiment_score":0.01478266343474388},{"word":"to","start":268.435,"end":268.59497,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03627456724643707},{"word":"the","start":268.59497,"end":268.75497,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05861077457666397},{"word":"email","start":268.75497,"end":269.155,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.048099830746650696},{"word":"that","start":269.155,"end":269.31497,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0510314404964447},{"word":"we","start":269.31497,"end":269.47498,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.04720400646328926},{"word":"have","start":269.47498,"end":269.715,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.06294867396354675},{"word":"on","start":269.715,"end":269.955,"confidence":0.9980469,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.05177446827292442},{"word":"record","start":269.955,"end":270.455,"confidence":0.9921875,"punctuated_word":"record","sentiment":"neutral","sentiment_score":0.05410292744636536},{"word":"so","start":270.675,"end":270.91498,"confidence":0.73779297,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.05768847092986107},{"word":"you","start":270.91498,"end":271.155,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06355467438697815},{"word":"do","start":271.155,"end":271.31497,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.04972070828080177},{"word":"have","start":271.31497,"end":271.555,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.06518974900245667},{"word":"a","start":271.555,"end":271.715,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.045018043369054794},{"word":"reference","start":271.715,"end":272.215,"confidence":0.9995117,"punctuated_word":"reference.","sentiment":"neutral","sentiment_score":0.02033587545156479},{"word":"k","start":273.08002,"end":273.58002,"confidence":0.9667969,"punctuated_word":"K?","sentiment":"neutral","sentiment_score":0.017265498638153076},{"word":"so","start":273.72,"end":274.04,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.03057609312236309},{"word":"that","start":274.04,"end":274.28,"confidence":0.99609375,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.04491814970970154},{"word":"will","start":274.28,"end":274.52002,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.04643246531486511},{"word":"happen","start":274.52002,"end":274.84,"confidence":1.0,"punctuated_word":"happen","sentiment":"neutral","sentiment_score":0.034635402262210846},{"word":"on","start":274.84,"end":275.0,"confidence":0.9970703,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.009275895543396471},{"word":"the","start":275.0,"end":275.16,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.012951023876667024},{"word":"thirty","start":275.16,"end":275.56,"confidence":1.0,"punctuated_word":"thirty","sentiment":"neutral","sentiment_score":0.014557741582393646},{"word":"first","start":275.56,"end":276.06,"confidence":0.9970703,"punctuated_word":"first.","sentiment":"neutral","sentiment_score":0.018590528517961506},{"word":"yeah","start":286.12,"end":286.62,"confidence":0.9604492,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.005717206746339798},{"word":"of","start":288.555,"end":288.715,"confidence":0.99902344,"punctuated_word":"Of","sentiment":"neutral","sentiment_score":-0.050932325422763824},{"word":"course","start":288.715,"end":289.215,"confidence":0.99902344,"punctuated_word":"course.","sentiment":"neutral","sentiment_score":-0.10870867222547533},{"word":"that","start":292.795,"end":293.115,"confidence":0.9921875,"punctuated_word":"That","sentiment":"neutral","sentiment_score":-0.04098466783761978},{"word":"is","start":293.115,"end":293.355,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.008204631507396698},{"word":"right","start":293.355,"end":293.675,"confidence":0.99560547,"punctuated_word":"right.","sentiment":"neutral","sentiment_score":0.027727097272872925},{"word":"and","start":293.675,"end":293.915,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.02090867236256599},{"word":"then","start":293.915,"end":294.23502,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.016109667718410492},{"word":"i","start":294.23502,"end":294.475,"confidence":0.9921875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.014775097370147703},{"word":"will","start":294.475,"end":294.795,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.029388701543211937},{"word":"just","start":294.795,"end":295.035,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.041152723133563995},{"word":"tag","start":295.035,"end":295.535,"confidence":0.97509766,"punctuated_word":"tag","sentiment":"neutral","sentiment_score":0.036623165011405945},{"word":"your","start":295.595,"end":295.915,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.029668737202882767},{"word":"current","start":295.915,"end":296.395,"confidence":1.0,"punctuated_word":"current","sentiment":"neutral","sentiment_score":0.02355348691344261},{"word":"invoices","start":296.395,"end":296.895,"confidence":0.98502606,"punctuated_word":"invoices","sentiment":"neutral","sentiment_score":0.022266479209065437},{"word":"page","start":297.115,"end":297.355,"confidence":0.9038086,"punctuated_word":"page","sentiment":"neutral","sentiment_score":0.05101428180932999},{"word":"since","start":297.355,"end":297.675,"confidence":0.9506836,"punctuated_word":"since","sentiment":"neutral","sentiment_score":0.0497773140668869},{"word":"this","start":297.675,"end":297.915,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.0386292040348053},{"word":"is","start":297.915,"end":298.235,"confidence":0.9970703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0363353043794632},{"word":"the","start":298.235,"end":298.735,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04050910845398903},{"word":"promise","start":299.115,"end":299.595,"confidence":0.9873047,"punctuated_word":"promise","sentiment":"neutral","sentiment_score":0.026331007480621334},{"word":"that","start":299.595,"end":299.835,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.03988678753376007},{"word":"they","start":299.835,"end":300.075,"confidence":0.99902344,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.016841452568769455},{"word":"provided","start":300.075,"end":300.575,"confidence":0.9980469,"punctuated_word":"provided","sentiment":"neutral","sentiment_score":0.018823683261871334},{"word":"to","start":300.635,"end":300.795,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.02291025221347809},{"word":"you","start":300.795,"end":301.295,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.009472258388996124},{"word":"last","start":301.355,"end":301.855,"confidence":0.59375,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.006245635449886322},{"word":"from","start":301.93997,"end":302.02,"confidence":0.7919922,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.046690862625837326},{"word":"the","start":302.02,"end":302.25998,"confidence":0.98828125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04539739340543747},{"word":"previous","start":302.25998,"end":302.74,"confidence":0.99902344,"punctuated_word":"previous","sentiment":"neutral","sentiment_score":-0.04385887831449509},{"word":"month","start":302.74,"end":303.13998,"confidence":0.9765625,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":-0.04712468013167381},{"word":"right","start":303.13998,"end":303.63998,"confidence":0.99609375,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.008959183469414711},{"word":"so","start":304.09998,"end":304.59998,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.155101016163826},{"word":"yeah","start":304.74,"end":305.24,"confidence":0.9975586,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.18121667206287384},{"word":"you're","start":305.37997,"end":305.69998,"confidence":0.99902344,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":0.2777665853500366},{"word":"welcome","start":305.69998,"end":306.19998,"confidence":0.99902344,"punctuated_word":"welcome.","sentiment":"neutral","sentiment_score":0.2961641550064087},{"word":"and","start":306.41998,"end":306.58,"confidence":0.88964844,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.11002065241336824},{"word":"then","start":306.58,"end":306.81998,"confidence":0.99902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.0891583263874054},{"word":"do","start":306.81998,"end":306.97998,"confidence":0.9536133,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.07115977257490158},{"word":"you","start":306.97998,"end":307.13998,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08883534371852875},{"word":"have","start":307.13998,"end":307.37997,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.0722733736038208},{"word":"any","start":307.37997,"end":307.86,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.06477666646242142},{"word":"phone","start":307.86,"end":308.25998,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":0.02439197152853012},{"word":"number","start":308.25998,"end":308.74,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.025053517892956737},{"word":"to","start":308.74,"end":308.97998,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.033938758075237274},{"word":"the","start":308.97998,"end":309.21997,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04233916848897934},{"word":"person","start":309.21997,"end":309.62,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.054704565554857254},{"word":"who","start":309.62,"end":309.78,"confidence":1.0,"punctuated_word":"who","sentiment":"neutral","sentiment_score":0.03817872703075409},{"word":"will","start":309.78,"end":310.02,"confidence":0.99902344,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.04221631214022637},{"word":"be","start":310.02,"end":310.18,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.04165268689393997},{"word":"residing","start":310.18,"end":310.65997,"confidence":0.79833984,"punctuated_word":"residing","sentiment":"neutral","sentiment_score":0.04649049788713455},{"word":"to","start":310.65997,"end":310.81998,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05315111577510834},{"word":"this","start":310.81998,"end":311.06,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.0501827672123909},{"word":"address","start":311.06,"end":311.53998,"confidence":0.9562988,"punctuated_word":"address?","sentiment":"neutral","sentiment_score":0.04820255935192108},{"word":"maybe","start":311.53998,"end":311.93997,"confidence":0.99902344,"punctuated_word":"Maybe","sentiment":"neutral","sentiment_score":0.03255513682961464},{"word":"we","start":311.93997,"end":312.09998,"confidence":0.9970703,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.024022404104471207},{"word":"can","start":312.09998,"end":312.34,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.029146380722522736},{"word":"talk","start":312.34,"end":312.84,"confidence":0.8881836,"punctuated_word":"talk.","sentiment":"neutral","sentiment_score":0.02424342930316925},{"word":"mm-mm","start":314.325,"end":314.825,"confidence":0.8929688,"punctuated_word":"Mm-mm.","sentiment":"neutral","sentiment_score":0.02068078890442848},{"word":"okay","start":318.885,"end":319.125,"confidence":0.99609375,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.09591948986053468},{"word":"that's","start":319.125,"end":319.605,"confidence":1.0,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.14636783301830292},{"word":"perfect","start":319.605,"end":320.105,"confidence":0.99853516,"punctuated_word":"perfect.","sentiment":"positive","sentiment_score":0.38048914074897766},{"word":"so","start":320.24503,"end":320.74503,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.1928536593914032},{"word":"just","start":321.125,"end":321.625,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.18041950464248657},{"word":"let","start":322.005,"end":322.24503,"confidence":0.99121094,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.19147515296936035},{"word":"that","start":322.24503,"end":322.48502,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.15648365020751953},{"word":"person","start":322.48502,"end":322.885,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.15143965184688568},{"word":"to","start":322.885,"end":323.20502,"confidence":0.9873047,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.14340122044086456},{"word":"give","start":323.20502,"end":323.445,"confidence":0.99902344,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.10011477023363112},{"word":"us","start":323.445,"end":323.605,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.0970604121685028},{"word":"a","start":323.605,"end":323.765,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.12641137838363647},{"word":"call","start":323.765,"end":324.005,"confidence":0.98217773,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":0.1234065443277359},{"word":"okay","start":324.005,"end":324.505,"confidence":0.9914551,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.08807805180549622},{"word":"then","start":324.725,"end":325.125,"confidence":0.9921875,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":0.06404289603233337},{"word":"and","start":325.36502,"end":325.605,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.06054925173521042},{"word":"then","start":325.605,"end":326.08502,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.1721620112657547},{"word":"if","start":326.08502,"end":326.46,"confidence":0.95947266,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.05459660291671753},{"word":"if","start":326.53998,"end":326.86,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.05483115091919899},{"word":"that","start":326.86,"end":326.94,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.03424828499555588},{"word":"person","start":326.94,"end":327.44,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.04082367196679115},{"word":"decided","start":327.58,"end":328.08,"confidence":0.7363281,"punctuated_word":"decided","sentiment":"neutral","sentiment_score":0.03528245538473129},{"word":"you","start":328.38,"end":328.62,"confidence":0.86572266,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.037735890597105026},{"word":"are","start":328.62,"end":328.94,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.04605194181203842},{"word":"authorizing","start":328.94,"end":329.44,"confidence":0.98706055,"punctuated_word":"authorizing,","sentiment":"neutral","sentiment_score":0.05534502863883972},{"word":"right","start":329.66,"end":330.13998,"confidence":0.99609375,"punctuated_word":"right,","sentiment":"neutral","sentiment_score":0.06909570097923279},{"word":"just","start":330.13998,"end":330.38,"confidence":0.9921875,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.06425825506448746},{"word":"to","start":330.38,"end":330.88,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07557273656129837},{"word":"get","start":331.1,"end":331.5,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.07047748565673828},{"word":"this","start":331.5,"end":331.81998,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.0846121609210968},{"word":"account","start":331.81998,"end":332.3,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.06599131226539612},{"word":"and","start":332.3,"end":332.46,"confidence":0.9111328,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.051141638308763504},{"word":"so","start":332.46,"end":332.62,"confidence":1.0,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.05127629637718201},{"word":"on","start":332.62,"end":332.86,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.055112406611442566},{"word":"and","start":332.86,"end":333.1,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.04910292103886604},{"word":"so","start":333.1,"end":333.18,"confidence":1.0,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.039448998868465424},{"word":"forth","start":333.18,"end":333.68,"confidence":1.0,"punctuated_word":"forth","sentiment":"neutral","sentiment_score":0.034487590193748474},{"word":"about","start":334.46,"end":334.78,"confidence":0.7988281,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.02332260459661484},{"word":"your","start":334.78,"end":335.02,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.04149050638079643},{"word":"this","start":335.25998,"end":335.5,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.05684853717684746},{"word":"address","start":335.5,"end":336.0,"confidence":0.79052734,"punctuated_word":"address.","sentiment":"neutral","sentiment_score":0.06314107030630112},{"word":"okay","start":336.3,"end":336.8,"confidence":0.9951172,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.12384286522865295},{"word":"got","start":336.86,"end":337.09998,"confidence":0.99902344,"punctuated_word":"Got","sentiment":"neutral","sentiment_score":0.1670876443386078},{"word":"it","start":337.09998,"end":337.59998,"confidence":0.99902344,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.12748947739601135},{"word":"so","start":337.66,"end":337.9,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.1276949942111969},{"word":"i'll","start":337.9,"end":338.13998,"confidence":0.99902344,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.13581812381744385},{"word":"be","start":338.13998,"end":338.38,"confidence":0.9980469,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.1427169293165207},{"word":"sending","start":338.38,"end":338.69998,"confidence":1.0,"punctuated_word":"sending","sentiment":"neutral","sentiment_score":0.13758642971515656},{"word":"you","start":338.69998,"end":338.94,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.12210319191217422},{"word":"an","start":338.94,"end":339.18,"confidence":0.9970703,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.10918178409337996},{"word":"email","start":339.18,"end":339.68,"confidence":0.9111328,"punctuated_word":"email,","sentiment":"neutral","sentiment_score":0.11585985124111176},{"word":"salman","start":340.13998,"end":340.63998,"confidence":0.9104004,"punctuated_word":"salman","sentiment":"neutral","sentiment_score":0.09455907344818117},{"word":"arif2050@gmail.com","start":340.86,"end":343.635,"confidence":0.9562073,"punctuated_word":"arif2050@gmail.com.","sentiment":"neutral","sentiment_score":0.11551030725240707},{"word":"so","start":344.17502,"end":344.67502,"confidence":0.85131836,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.14848631620407104},{"word":"yeah","start":345.21503,"end":345.71503,"confidence":0.9890137,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.17273470759391785},{"word":"i'll","start":345.855,"end":346.17502,"confidence":0.9794922,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.18632785975933075},{"word":"tag","start":346.17502,"end":346.49503,"confidence":0.9716797,"punctuated_word":"tag","sentiment":"neutral","sentiment_score":0.1481114625930786},{"word":"this","start":346.49503,"end":346.815,"confidence":0.9970703,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.1957191824913025},{"word":"invoice","start":346.815,"end":347.295,"confidence":0.99609375,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":0.1523638814687729},{"word":"as","start":347.295,"end":347.45502,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.120168536901474},{"word":"well","start":347.45502,"end":347.95502,"confidence":1.0,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":0.14087271690368652},{"word":"alright","start":348.415,"end":348.915,"confidence":0.95288086,"punctuated_word":"Alright?","sentiment":"neutral","sentiment_score":0.25104647874832153},{"word":"you're","start":349.93503,"end":350.255,"confidence":0.7475586,"punctuated_word":"You're","sentiment":"positive","sentiment_score":0.4574991166591644},{"word":"welcome","start":350.255,"end":350.73502,"confidence":0.77368164,"punctuated_word":"welcome,","sentiment":"positive","sentiment_score":0.6434831023216248},{"word":"and","start":350.73502,"end":350.975,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.5843013525009155},{"word":"appreciate","start":350.975,"end":351.475,"confidence":0.81396484,"punctuated_word":"appreciate","sentiment":"positive","sentiment_score":0.5190815925598145},{"word":"you","start":351.77502,"end":352.015,"confidence":0.99316406,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6046467423439026},{"word":"answer","start":352.015,"end":352.49503,"confidence":0.8017578,"punctuated_word":"answer","sentiment":"positive","sentiment_score":0.6184479594230652},{"word":"my","start":352.49503,"end":352.73502,"confidence":0.99609375,"punctuated_word":"my","sentiment":"positive","sentiment_score":0.5979318022727966},{"word":"phone","start":352.73502,"end":353.05502,"confidence":1.0,"punctuated_word":"phone","sentiment":"positive","sentiment_score":0.502426028251648},{"word":"call","start":353.05502,"end":353.535,"confidence":1.0,"punctuated_word":"call","sentiment":"positive","sentiment_score":0.5909778475761414},{"word":"if","start":353.535,"end":353.855,"confidence":0.8071289,"punctuated_word":"if","sentiment":"positive","sentiment_score":0.5845866203308105},{"word":"you","start":353.855,"end":354.17502,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.46383893489837646},{"word":"have","start":354.17502,"end":354.49503,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.43157070875167847},{"word":"any","start":354.49503,"end":354.815,"confidence":1.0,"punctuated_word":"any","sentiment":"positive","sentiment_score":0.4352630376815796},{"word":"question","start":354.815,"end":355.315,"confidence":0.9863281,"punctuated_word":"question","sentiment":"positive","sentiment_score":0.4694107174873352},{"word":"or","start":355.99,"end":356.22998,"confidence":1.0,"punctuated_word":"or","sentiment":"positive","sentiment_score":0.46621882915496826},{"word":"if","start":356.22998,"end":356.31,"confidence":0.99902344,"punctuated_word":"if","sentiment":"positive","sentiment_score":0.4446518421173096},{"word":"you","start":356.31,"end":356.47,"confidence":0.9980469,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.41977789998054504},{"word":"need","start":356.47,"end":356.78998,"confidence":1.0,"punctuated_word":"need","sentiment":"positive","sentiment_score":0.33811521530151367},{"word":"our","start":356.78998,"end":357.03,"confidence":0.9980469,"punctuated_word":"our","sentiment":"positive","sentiment_score":0.3581860661506653},{"word":"services","start":357.03,"end":357.53,"confidence":0.99902344,"punctuated_word":"services","sentiment":"positive","sentiment_score":0.3411482870578766},{"word":"in","start":357.66998,"end":357.83,"confidence":0.99902344,"punctuated_word":"in","sentiment":"positive","sentiment_score":0.40560033917427063},{"word":"the","start":357.83,"end":357.90997,"confidence":1.0,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.4537027180194855},{"word":"future","start":357.90997,"end":358.38998,"confidence":0.9980469,"punctuated_word":"future","sentiment":"positive","sentiment_score":0.41886240243911743},{"word":"to","start":358.38998,"end":358.47,"confidence":0.9980469,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.4773799479007721},{"word":"your","start":358.47,"end":358.71,"confidence":1.0,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.48063868284225464},{"word":"new","start":358.71,"end":358.94998,"confidence":1.0,"punctuated_word":"new","sentiment":"positive","sentiment_score":0.366330623626709},{"word":"location","start":358.94998,"end":359.44998,"confidence":0.78027344,"punctuated_word":"location,","sentiment":"positive","sentiment_score":0.4522841572761536},{"word":"please","start":360.06998,"end":360.47,"confidence":1.0,"punctuated_word":"please","sentiment":"positive","sentiment_score":0.5348100066184998},{"word":"let","start":360.47,"end":360.62997,"confidence":0.99902344,"punctuated_word":"let","sentiment":"positive","sentiment_score":0.5608991384506226},{"word":"us","start":360.62997,"end":360.87,"confidence":1.0,"punctuated_word":"us","sentiment":"positive","sentiment_score":0.4998617172241211},{"word":"know","start":360.87,"end":361.03,"confidence":0.99902344,"punctuated_word":"know","sentiment":"positive","sentiment_score":0.5500727295875549},{"word":"and","start":361.03,"end":361.18997,"confidence":0.49316406,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.5334944128990173},{"word":"we'll","start":361.18997,"end":361.43,"confidence":0.9416504,"punctuated_word":"we'll","sentiment":"positive","sentiment_score":0.5934619307518005},{"word":"be","start":361.43,"end":361.50998,"confidence":0.9921875,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.6386405825614929},{"word":"more","start":361.50998,"end":361.83,"confidence":0.99902344,"punctuated_word":"more","sentiment":"positive","sentiment_score":0.7240806221961975},{"word":"than","start":361.83,"end":362.06998,"confidence":0.9941406,"punctuated_word":"than","sentiment":"positive","sentiment_score":0.6780319809913635},{"word":"happy","start":362.06998,"end":362.47,"confidence":1.0,"punctuated_word":"happy","sentiment":"positive","sentiment_score":0.7496080994606018},{"word":"to","start":362.47,"end":362.62997,"confidence":0.99902344,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.651370108127594},{"word":"welcome","start":362.62997,"end":362.94998,"confidence":1.0,"punctuated_word":"welcome","sentiment":"positive","sentiment_score":0.6438362002372742},{"word":"you","start":362.94998,"end":363.18997,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5755217671394348},{"word":"back","start":363.18997,"end":363.34998,"confidence":1.0,"punctuated_word":"back.","sentiment":"positive","sentiment_score":0.5521263480186462},{"word":"okay","start":363.34998,"end":363.84998,"confidence":0.9995117,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.17311207950115204},{"word":"thank","start":365.75,"end":366.06998,"confidence":0.9667969,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.8555498123168945},{"word":"you","start":366.06998,"end":366.38998,"confidence":0.9980469,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.8224821090698242},{"word":"have","start":366.38998,"end":366.55,"confidence":0.99121094,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.7266741394996643},{"word":"a","start":366.55,"end":366.71,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.7064776420593262},{"word":"good","start":366.71,"end":366.87,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.7635825872421265},{"word":"one","start":366.87,"end":367.27,"confidence":0.99658203,"punctuated_word":"one.","sentiment":"positive","sentiment_score":0.7285076379776001},{"word":"be","start":367.27,"end":367.50998,"confidence":0.99902344,"punctuated_word":"Be","sentiment":"positive","sentiment_score":0.5432680249214172},{"word":"safe","start":367.50998,"end":368.00998,"confidence":0.99902344,"punctuated_word":"safe.","sentiment":"positive","sentiment_score":0.52345210313797},{"word":"mhmm","start":369.66998,"end":370.15195,"confidence":0.9949951,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.08911167830228806}],"paragraphs":{"transcript":"\nHi. Good afternoon. This is Airtel accounts. Am I speaking to Salman Arif? Hi, Arif.\n\nCould you hear me better? Okay. Thank you. So this is in reference with your July invoice. If you could remember, this will be the free month that we promised to you.\n\nRight? Okay. So I just wanted to let you know that I will be tagging it as paid. So technically, systematically, you still receive the receipt, but this is for free. Okay?\n\nIt will not be deducted to any anyway, you don't have any direct debit setup. You're manually paying your account invoice monthly. Right? Yeah. When are you going to what date?\n\nLet me check here. You're welcome. One moment. Okay? Just bear with me.\n\nAre are you moving out? Reason why you are canceling it? Oh, would you like us to provide you a service? We can provide you a service to your new location. Just provide your address so you could save a connection fee.\n\nOh, I see. It's like a package. It's an with active Internet service with your new location. Is that what you're trying to say? I see.\n\nI see. Sure. Yeah. So when are you planning to move out from this address you have right now? Okay.\n\nSo, yeah, that person who will occupy your address that you are leaving, which you have an active Internet with us, you can go ahead and let that person to give us a call before the thirty first if he or she would like to continue. In that way, we can go ahead and are you related to that person, if I may ask? No. This will be this will be your notice since I have you on the line. So your the free month is good until the thirty first of this month, July.\n\nSo technically, that's the best time to cancel it. And then once the can so, man, usually, we're processing a cancellation during morning. So once your service has been canceled, we will also send you a email confirmation to the email that we have on record so you do have a reference. K? So that will happen on the thirty first.\n\nYeah. Of course. That is right. And then I will just tag your current invoices page since this is the promise that they provided to you last from the previous month. Right?\n\nSo yeah. You're welcome. And then do you have any phone number to the person who will be residing to this address? Maybe we can talk. Mm-mm.\n\nOkay. That's perfect. So just let that person to give us a call. Okay? Then and then if if that person decided you are authorizing, right, just to get this account and so on and so forth about your this address.\n\nOkay. Got it. So I'll be sending you an email, salman arif2050@gmail.com. So, yeah, I'll tag this invoice as well. Alright?\n\nYou're welcome, and appreciate you answer my phone call if you have any question or if you need our services in the future to your new location, please let us know and we'll be more than happy to welcome you back. Okay? Thank you. Have a good one. Be safe.\n\nMhmm.","paragraphs":[{"sentences":[{"text":"Hi.","start":5.92,"end":6.24,"sentiment":"neutral","sentiment_score":0.058795154094696045},{"text":"Good afternoon.","start":6.24,"end":6.98,"sentiment":"neutral","sentiment_score":0.21826030313968658},{"text":"This is Airtel accounts.","start":7.12,"end":8.639999,"sentiment":"neutral","sentiment_score":0.10514910519123077},{"text":"Am I speaking to Salman Arif?","start":8.639999,"end":10.66,"sentiment":"neutral","sentiment_score":0.04314964668204387},{"text":"Hi, Arif.","start":12.719999,"end":13.44,"sentiment":"neutral","sentiment_score":0.03391512483358383}],"sentiment":"neutral","sentiment_score":0.08284268739322821,"num_words":15,"start":5.92,"end":13.44},{"sentences":[{"text":"Could you hear me better?","start":13.44,"end":14.58,"sentiment":"neutral","sentiment_score":0.0062059078365564345},{"text":"Okay.","start":17.455,"end":17.775,"sentiment":"neutral","sentiment_score":0.2526974081993103},{"text":"Thank you.","start":17.775,"end":18.494999,"sentiment":"positive","sentiment_score":0.49357128143310547},{"text":"So this is in reference with your July invoice.","start":18.494999,"end":21.795,"sentiment":"neutral","sentiment_score":0.18880942629443276},{"text":"If you could remember, this will be the free month that we promised to you.","start":23.134998,"end":28.435,"sentiment":"neutral","sentiment_score":0.2659268786509832}],"sentiment":"neutral","sentiment_score":0.21747054770821705,"num_words":32,"start":13.44,"end":28.435},{"sentences":[{"text":"Right?","start":28.494999,"end":28.98,"sentiment":"neutral","sentiment_score":0.16249924898147583},{"text":"Okay.","start":30.34,"end":30.84,"sentiment":"neutral","sentiment_score":0.20299559831619263},{"text":"So I just wanted to let you know that I will be tagging it as paid.","start":30.9,"end":35.8,"sentiment":"neutral","sentiment_score":0.33140782453119755},{"text":"So technically, systematically, you still receive the receipt, but this is for free.","start":36.02,"end":42.915,"sentiment":"neutral","sentiment_score":0.31985788620435274},{"text":"Okay?","start":42.995003,"end":43.395,"sentiment":"neutral","sentiment_score":0.18507273495197296}],"sentiment":"neutral","sentiment_score":0.31285141548141837,"num_words":32,"start":28.494999,"end":43.395},{"sentences":[{"text":"It will not be deducted to any anyway, you don't have any direct debit setup.","start":43.395,"end":49.555,"sentiment":"neutral","sentiment_score":0.06494783163070679},{"text":"You're manually paying your account invoice monthly.","start":49.555,"end":54.695,"sentiment":"neutral","sentiment_score":0.08996910176106862},{"text":"Right?","start":54.755,"end":55.255,"sentiment":"neutral","sentiment_score":0.07130685448646545},{"text":"Yeah.","start":76.465004,"end":76.965004,"sentiment":"neutral","sentiment_score":0.02043895237147808},{"text":"When are you going to what date?","start":81.905,"end":85.58,"sentiment":"neutral","sentiment_score":-0.005366285730685506}],"sentiment":"neutral","sentiment_score":0.053489773984878294,"num_words":31,"start":43.395,"end":85.58},{"sentences":[{"text":"Let me check here.","start":95.32,"end":96.62,"sentiment":"neutral","sentiment_score":0.04327208176255226},{"text":"You're welcome.","start":98.385,"end":99.205,"sentiment":"neutral","sentiment_score":0.2719981074333191},{"text":"One moment.","start":99.265,"end":99.825,"sentiment":"neutral","sentiment_score":0.10847458988428116},{"text":"Okay?","start":99.825,"end":100.325,"sentiment":"neutral","sentiment_score":0.045777443796396255},{"text":"Just bear with me.","start":100.465,"end":101.845,"sentiment":"neutral","sentiment_score":-0.06741517782211304}],"sentiment":"neutral","sentiment_score":0.054626958014873356,"num_words":13,"start":95.32,"end":101.845},{"sentences":[{"text":"Are are you moving out?","start":109.345,"end":111.445,"sentiment":"neutral","sentiment_score":-0.17271300852298738},{"text":"Reason why you are canceling it?","start":111.99,"end":114.09,"sentiment":"neutral","sentiment_score":-0.22263145943482718},{"text":"Oh, would you like us to provide you a service?","start":124.155,"end":127.195,"sentiment":"neutral","sentiment_score":0.01913921143859625},{"text":"We can provide you a service to your new location.","start":127.195,"end":129.855,"sentiment":"neutral","sentiment_score":0.11100592985749244},{"text":"Just provide your address so you could save a connection fee.","start":130.075,"end":134.255,"sentiment":"neutral","sentiment_score":0.044802316718480804}],"sentiment":"neutral","sentiment_score":-0.009644688151422002,"num_words":42,"start":109.345,"end":134.255},{"sentences":[{"text":"Oh, I see.","start":140.21,"end":140.85,"sentiment":"neutral","sentiment_score":-0.1017406980196635},{"text":"It's like a package.","start":140.85,"end":142.06999,"sentiment":"neutral","sentiment_score":-0.23686248809099197},{"text":"It's an with active Internet service with your new location.","start":142.53,"end":147.09,"sentiment":"neutral","sentiment_score":-0.0831705942749977},{"text":"Is that what you're trying to say?","start":147.09,"end":148.70999,"sentiment":"neutral","sentiment_score":-0.10663155572754997},{"text":"I see.","start":156.60501,"end":157.425,"sentiment":"neutral","sentiment_score":-0.26202765107154846}],"sentiment":"neutral","sentiment_score":-0.12903285313111085,"num_words":26,"start":140.21,"end":157.425},{"sentences":[{"text":"I see.","start":158.285,"end":159.185,"sentiment":"neutral","sentiment_score":-0.10457681864500046},{"text":"Sure.","start":162.60501,"end":163.10501,"sentiment":"neutral","sentiment_score":-0.030189117416739464},{"text":"Yeah.","start":164.365,"end":164.865,"sentiment":"neutral","sentiment_score":-0.00033362768590450287},{"text":"So when are you planning to move out from this address you have right now?","start":165.82,"end":170.32,"sentiment":"neutral","sentiment_score":-0.007976244762539863},{"text":"Okay.","start":195.37999,"end":195.87999,"sentiment":"neutral","sentiment_score":0.08917650580406189}],"sentiment":"neutral","sentiment_score":-0.013507177401334048,"num_words":20,"start":158.285,"end":195.87999},{"sentences":[{"text":"So, yeah, that person who will occupy your address that you are leaving, which you have an active Internet with us, you can go ahead and let that person to give us a call before the thirty first if he or she would like to continue.","start":195.93999,"end":215.45499,"sentiment":"neutral","sentiment_score":0.07694747015509916},{"text":"In that way, we can go ahead and are you related to that person, if I may ask?","start":216.075,"end":221.7,"sentiment":"neutral","sentiment_score":0.022973800284994975},{"text":"No.","start":235.585,"end":235.825,"sentiment":"neutral","sentiment_score":-0.2564825117588043},{"text":"This will be this will be your notice since I have you on the line.","start":235.825,"end":241.425,"sentiment":"neutral","sentiment_score":-0.13133450448513032},{"text":"So your the free month is good until the thirty first of this month, July.","start":241.425,"end":247.61,"sentiment":"neutral","sentiment_score":-0.0713773362338543}],"sentiment":"neutral","sentiment_score":0.006904756944430501,"num_words":95,"start":195.93999,"end":247.61},{"sentences":[{"text":"So technically, that's the best time to cancel it.","start":248.15,"end":253.12999,"sentiment":"neutral","sentiment_score":-0.33152977211607826},{"text":"And then once the can so, man, usually, we're processing a cancellation during morning.","start":253.34999,"end":261.175,"sentiment":"neutral","sentiment_score":-0.008870048182351249},{"text":"So once your service has been canceled, we will also send you a email confirmation to the email that we have on record so you do have a reference.","start":261.555,"end":272.215,"sentiment":"neutral","sentiment_score":0.03560389893065239},{"text":"K?","start":273.08002,"end":273.58002,"sentiment":"neutral","sentiment_score":0.017265498638153076},{"text":"So that will happen on the thirty first.","start":273.72,"end":276.06,"sentiment":"neutral","sentiment_score":0.026492162491194904}],"sentiment":"neutral","sentiment_score":-0.030266110754770335,"num_words":61,"start":248.15,"end":276.06},{"sentences":[{"text":"Yeah.","start":286.12,"end":286.62,"sentiment":"neutral","sentiment_score":-0.005717206746339798},{"text":"Of course.","start":288.555,"end":289.215,"sentiment":"neutral","sentiment_score":-0.07982049882411957},{"text":"That is right.","start":292.795,"end":293.675,"sentiment":"neutral","sentiment_score":-0.0016843130191167195},{"text":"And then I will just tag your current invoices page since this is the promise that they provided to you last from the previous month.","start":293.675,"end":303.13998,"sentiment":"neutral","sentiment_score":0.016326048225164414},{"text":"Right?","start":303.13998,"end":303.63998,"sentiment":"neutral","sentiment_score":0.008959183469414711}],"sentiment":"neutral","sentiment_score":0.007709351426456124,"num_words":32,"start":286.12,"end":303.63998},{"sentences":[{"text":"So yeah.","start":304.09998,"end":305.24,"sentiment":"neutral","sentiment_score":0.16815884411334991},{"text":"You're welcome.","start":305.37997,"end":306.19998,"sentiment":"neutral","sentiment_score":0.28696537017822266},{"text":"And then do you have any phone number to the person who will be residing to this address?","start":306.41998,"end":311.53998,"sentiment":"neutral","sentiment_score":0.05537371016624901},{"text":"Maybe we can talk.","start":311.53998,"end":312.84,"sentiment":"neutral","sentiment_score":0.027491837739944458},{"text":"Mm-mm.","start":314.325,"end":314.825,"sentiment":"neutral","sentiment_score":0.02068078890442848}],"sentiment":"neutral","sentiment_score":0.07546753153480866,"num_words":27,"start":304.09998,"end":314.825},{"sentences":[{"text":"Okay.","start":318.885,"end":319.125,"sentiment":"neutral","sentiment_score":0.09591948986053468},{"text":"That's perfect.","start":319.125,"end":320.105,"sentiment":"neutral","sentiment_score":0.2634284868836403},{"text":"So just let that person to give us a call.","start":320.24503,"end":324.005,"sentiment":"neutral","sentiment_score":0.14630659446120262},{"text":"Okay?","start":324.005,"end":324.505,"sentiment":"neutral","sentiment_score":0.08807805180549622},{"text":"Then and then if if that person decided you are authorizing, right, just to get this account and so on and so forth about your this address.","start":324.725,"end":336.0,"sentiment":"neutral","sentiment_score":0.05744627435450201}],"sentiment":"neutral","sentiment_score":0.090852923600412,"num_words":41,"start":318.885,"end":336.0},{"sentences":[{"text":"Okay.","start":336.3,"end":336.8,"sentiment":"neutral","sentiment_score":0.12384286522865295},{"text":"Got it.","start":336.86,"end":337.59998,"sentiment":"neutral","sentiment_score":0.14728856086730957},{"text":"So I'll be sending you an email, salman arif2050@gmail.com.","start":337.66,"end":343.635,"sentiment":"neutral","sentiment_score":0.12233674277861913},{"text":"So, yeah, I'll tag this invoice as well.","start":344.17502,"end":347.95502,"sentiment":"neutral","sentiment_score":0.15809808298945427},{"text":"Alright?","start":348.415,"end":348.915,"sentiment":"neutral","sentiment_score":0.25104647874832153}],"sentiment":"neutral","sentiment_score":0.1445372292683238,"num_words":21,"start":336.3,"end":348.915},{"sentences":[{"text":"You're welcome, and appreciate you answer my phone call if you have any question or if you need our services in the future to your new location, please let us know and we'll be more than happy to welcome you back.","start":349.93503,"end":363.34998,"sentiment":"positive","sentiment_score":0.5222482492284077},{"text":"Okay?","start":363.34998,"end":363.84998,"sentiment":"neutral","sentiment_score":0.17311207950115204},{"text":"Thank you.","start":365.75,"end":366.38998,"sentiment":"positive","sentiment_score":0.8390159606933594},{"text":"Have a good one.","start":366.38998,"end":367.27,"sentiment":"positive","sentiment_score":0.7313105016946793},{"text":"Be safe.","start":367.27,"end":368.00998,"sentiment":"positive","sentiment_score":0.5333600640296936}],"sentiment":"positive","sentiment_score":0.5451056870818138,"num_words":50,"start":349.93503,"end":368.00998},{"sentences":[{"text":"Mhmm.","start":369.66998,"end":370.15195,"sentiment":"neutral","sentiment_score":-0.08911167830228806}],"sentiment":"neutral","sentiment_score":-0.08911167830228806,"num_words":1,"start":369.66998,"end":370.15195}]}}]},{"alternatives":[{"transcript":"Hi. Who is this? Hi. Yes. Yes. I can hear you. Yep. Yep. Yeah. So also with that because I I was going to call you anyway. So after July finishes, I would like to end I would like to end the service with Airtel. Is this okay? Because I remember you said that it needs to be one month in advance notice. So if I give you notice now Yeah. If I give you notice now one month in advance, is it okay? When are you So once this July finishes, you tell me which date it will be finished, and that day will be the last week Airtel. Thank you. No worries. Yeah. Yeah. I I'm I'm not gonna keep this property under my management anymore. It's just a rental for Airbnb. So, yeah, I'm getting rid of the business. I I I have I'm I'm renting out the place with friends, so that place already have Internet. So, yeah, you cannot Yeah. Yeah. So the other place I live, it's like a share share with other people. So I can't I don't have control on that. So if in future we need for another property, I will contact you again, but this will be the last month once this is done. So I have I have mid July, but because I get July is whole month. So whenever the date the finish date with with you guys, you tell me which date, and then I will contact with the other other person who is going to be managing his Liberty, and he can decide whatever. Okay. So yeah. Yeah. So I just want to find out because which email address I should send you the email to confirm that this month service with me will be completely canceled after this month finishes. And I I need a confirmation. Let's see. Okay. Okay. Okay. So please send me an email. Okay. So, yeah, just send me an email that I had this conversation with you today, and I I requested the cancellation from the July 31. So so I have the reference for so after thirty first after July 31, I don't get billed anymore. Yeah. Yes. Thank you. I will I will contact him. And then if he's interested, I will I will ask him to give you a call. Alright. Thank you. Yeah. Yeah. No problem. Thank you. Yep. Oh, perfect. Thank you. Thank you very much. Thanks. Okay. Bye.","confidence":0.99121094,"words":[{"word":"hi","start":3.6,"end":3.84,"confidence":0.94677734,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.0017867670394480228},{"word":"who","start":3.84,"end":4.0,"confidence":0.97314453,"punctuated_word":"Who","sentiment":"neutral","sentiment_score":-0.007716628722846508},{"word":"is","start":4.0,"end":4.16,"confidence":0.98828125,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0002849958837032318},{"word":"this","start":4.16,"end":4.66,"confidence":0.9863281,"punctuated_word":"this?","sentiment":"neutral","sentiment_score":0.00923816580325365},{"word":"hi","start":9.679999,"end":10.179999,"confidence":0.77246094,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.03357195854187012},{"word":"yes","start":11.12,"end":11.62,"confidence":0.7175293,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.04480908811092377},{"word":"yes","start":16.005,"end":16.244999,"confidence":0.967041,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.07920874655246735},{"word":"i","start":16.244999,"end":16.325,"confidence":0.9741211,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.08236590027809143},{"word":"can","start":16.325,"end":16.485,"confidence":0.9970703,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.07644321024417877},{"word":"hear","start":16.485,"end":16.645,"confidence":0.9951172,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":0.09366475045681},{"word":"you","start":16.645,"end":17.145,"confidence":0.9658203,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.12386943399906158},{"word":"yep","start":29.09,"end":29.59,"confidence":0.9794922,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.12248332798480988},{"word":"yep","start":29.650002,"end":30.150002,"confidence":0.94750977,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.14158271253108978},{"word":"yeah","start":56.190002,"end":56.670002,"confidence":0.91552734,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05278728902339935},{"word":"so","start":56.670002,"end":56.99,"confidence":0.9970703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.035435110330581665},{"word":"also","start":56.99,"end":57.31,"confidence":0.71484375,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.029229946434497833},{"word":"with","start":57.31,"end":57.550003,"confidence":0.35107422,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.02408033236861229},{"word":"that","start":57.550003,"end":57.630005,"confidence":0.7763672,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.03320440277457237},{"word":"because","start":57.710003,"end":58.030003,"confidence":0.9980469,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.021030057221651077},{"word":"i","start":58.030003,"end":58.190002,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.014866963028907776},{"word":"i","start":58.190002,"end":58.27,"confidence":0.8857422,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.007959645241498947},{"word":"was","start":58.27,"end":58.43,"confidence":0.9980469,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.01125943660736084},{"word":"going","start":58.43,"end":58.670002,"confidence":0.9970703,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.005753770470619202},{"word":"to","start":58.670002,"end":58.75,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0007118955254554749},{"word":"call","start":58.75,"end":58.99,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.017388958483934402},{"word":"you","start":58.99,"end":59.230003,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0001560896635055542},{"word":"anyway","start":59.230003,"end":59.730003,"confidence":0.9140625,"punctuated_word":"anyway.","sentiment":"neutral","sentiment_score":0.006547432392835617},{"word":"so","start":60.190002,"end":60.690002,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.000619351863861084},{"word":"after","start":61.07,"end":61.57,"confidence":0.9970703,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.06681142002344131},{"word":"july","start":61.63,"end":62.13,"confidence":1.0,"punctuated_word":"July","sentiment":"neutral","sentiment_score":-0.022073961794376373},{"word":"finishes","start":62.190002,"end":62.690002,"confidence":0.9951172,"punctuated_word":"finishes,","sentiment":"neutral","sentiment_score":-0.040889255702495575},{"word":"i","start":62.91,"end":63.07,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.028620101511478424},{"word":"would","start":63.07,"end":63.31,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.06370559334754944},{"word":"like","start":63.31,"end":63.550003,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.06401058286428452},{"word":"to","start":63.550003,"end":63.79,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03671029955148697},{"word":"end","start":63.79,"end":64.29,"confidence":0.9980469,"punctuated_word":"end","sentiment":"neutral","sentiment_score":-0.04268406331539154},{"word":"i","start":64.43,"end":64.590004,"confidence":0.9667969,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.058594658970832825},{"word":"would","start":64.590004,"end":64.75,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.07293321192264557},{"word":"like","start":64.75,"end":64.99,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.07759927958250046},{"word":"to","start":64.99,"end":65.15,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03781190514564514},{"word":"end","start":65.15,"end":65.31,"confidence":1.0,"punctuated_word":"end","sentiment":"neutral","sentiment_score":-0.004329122602939606},{"word":"the","start":65.31,"end":65.55,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.006326921284198761},{"word":"service","start":65.55,"end":65.95,"confidence":0.99902344,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.008160330355167389},{"word":"with","start":65.95,"end":66.45,"confidence":0.9980469,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.01703721284866333},{"word":"airtel","start":66.67,"end":67.17,"confidence":0.9614258,"punctuated_word":"Airtel.","sentiment":"neutral","sentiment_score":0.024225054308772087},{"word":"is","start":69.005,"end":69.245,"confidence":0.9902344,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.04105314984917641},{"word":"this","start":69.245,"end":69.405,"confidence":0.97509766,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.07607501745223999},{"word":"okay","start":69.405,"end":69.805,"confidence":0.96972656,"punctuated_word":"okay?","sentiment":"neutral","sentiment_score":0.026115624234080315},{"word":"because","start":69.805,"end":70.285,"confidence":0.99902344,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.033933430910110474},{"word":"i","start":70.285,"end":70.445,"confidence":0.9536133,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03218354657292366},{"word":"remember","start":70.445,"end":70.765,"confidence":0.9980469,"punctuated_word":"remember","sentiment":"neutral","sentiment_score":-0.016455169767141342},{"word":"you","start":70.765,"end":70.925,"confidence":0.97314453,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.023230522871017456},{"word":"said","start":70.925,"end":71.245,"confidence":0.9580078,"punctuated_word":"said","sentiment":"neutral","sentiment_score":-0.0041341632604599},{"word":"that","start":71.245,"end":71.325,"confidence":0.78466797,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.02993961051106453},{"word":"it","start":71.325,"end":71.485,"confidence":0.9589844,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.01896139606833458},{"word":"needs","start":71.485,"end":71.725,"confidence":0.99316406,"punctuated_word":"needs","sentiment":"neutral","sentiment_score":-0.03175390139222145},{"word":"to","start":71.725,"end":71.805,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.020956914871931076},{"word":"be","start":71.805,"end":71.965004,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.00968104600906372},{"word":"one","start":71.965004,"end":72.125,"confidence":0.9980469,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.015794649720191956},{"word":"month","start":72.125,"end":72.625,"confidence":0.9941406,"punctuated_word":"month","sentiment":"neutral","sentiment_score":-0.014438383281230928},{"word":"in","start":73.245,"end":73.485,"confidence":0.96435547,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.012589633464813232},{"word":"advance","start":73.485,"end":73.985,"confidence":0.9951172,"punctuated_word":"advance","sentiment":"neutral","sentiment_score":-0.011274799704551697},{"word":"notice","start":74.525,"end":75.025,"confidence":0.9770508,"punctuated_word":"notice.","sentiment":"neutral","sentiment_score":-0.02519313246011734},{"word":"so","start":75.085,"end":75.325,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0010232478380203247},{"word":"if","start":75.325,"end":75.485,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.0009685447439551352},{"word":"i","start":75.485,"end":75.985,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0000311434268951416},{"word":"give","start":76.125,"end":76.285,"confidence":0.99609375,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.0013192109763622284},{"word":"you","start":76.285,"end":76.445,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.005682202056050301},{"word":"notice","start":76.445,"end":76.845,"confidence":0.9819336,"punctuated_word":"notice","sentiment":"neutral","sentiment_score":0.009373337030410768},{"word":"now","start":76.845,"end":76.925,"confidence":0.91748047,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.024993278086185455},{"word":"yeah","start":77.085,"end":77.565,"confidence":0.99316406,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03294014558196068},{"word":"if","start":77.645004,"end":77.965,"confidence":0.6899414,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.016325756907463074},{"word":"i","start":77.965,"end":78.045,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.016049299389123917},{"word":"give","start":78.045,"end":78.285,"confidence":0.99902344,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.028423938900232315},{"word":"you","start":78.285,"end":78.365,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.016792360693216324},{"word":"notice","start":78.365,"end":78.765,"confidence":0.9951172,"punctuated_word":"notice","sentiment":"neutral","sentiment_score":0.019498255103826523},{"word":"now","start":78.765,"end":78.925,"confidence":0.99121094,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.018770035356283188},{"word":"one","start":78.925,"end":79.165,"confidence":0.77001953,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.01585816591978073},{"word":"month","start":79.165,"end":79.405,"confidence":1.0,"punctuated_word":"month","sentiment":"neutral","sentiment_score":0.012776229530572891},{"word":"in","start":79.405,"end":79.565,"confidence":0.99609375,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.026618294417858124},{"word":"advance","start":79.565,"end":80.065,"confidence":0.97314453,"punctuated_word":"advance,","sentiment":"neutral","sentiment_score":0.03518429026007652},{"word":"is","start":80.285,"end":80.445,"confidence":0.9921875,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.02869264781475067},{"word":"it","start":80.445,"end":80.605,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.04179376736283302},{"word":"okay","start":80.605,"end":81.09,"confidence":0.9980469,"punctuated_word":"okay?","sentiment":"neutral","sentiment_score":0.015770193189382553},{"word":"when","start":82.53,"end":82.77,"confidence":0.55615234,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.005384966731071472},{"word":"are","start":82.77,"end":82.92999,"confidence":0.7758789,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.016718639060854912},{"word":"you","start":82.92999,"end":83.42999,"confidence":0.96533203,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.011882109567523004},{"word":"so","start":87.009995,"end":87.25,"confidence":0.92089844,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.00656011700630188},{"word":"once","start":87.25,"end":87.649994,"confidence":0.9970703,"punctuated_word":"once","sentiment":"neutral","sentiment_score":-0.001912880688905716},{"word":"this","start":87.649994,"end":88.049995,"confidence":0.98095703,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.005235780030488968},{"word":"july","start":88.049995,"end":88.53,"confidence":0.4724121,"punctuated_word":"July","sentiment":"neutral","sentiment_score":0.015770819038152695},{"word":"finishes","start":88.53,"end":89.03,"confidence":0.9729004,"punctuated_word":"finishes,","sentiment":"neutral","sentiment_score":0.016626399010419846},{"word":"you","start":89.96999,"end":90.13,"confidence":0.87890625,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.01051660254597664},{"word":"tell","start":90.13,"end":90.369995,"confidence":0.99609375,"punctuated_word":"tell","sentiment":"neutral","sentiment_score":0.015112929046154022},{"word":"me","start":90.369995,"end":90.53,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.016974937170743942},{"word":"which","start":90.53,"end":90.689995,"confidence":0.9970703,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.019371457397937775},{"word":"date","start":90.689995,"end":90.92999,"confidence":0.9941406,"punctuated_word":"date","sentiment":"neutral","sentiment_score":0.023451946675777435},{"word":"it","start":90.92999,"end":91.009995,"confidence":0.9526367,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.02606642246246338},{"word":"will","start":91.009995,"end":91.17,"confidence":0.8378906,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.00968313217163086},{"word":"be","start":91.17,"end":91.25,"confidence":0.9951172,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.03521719202399254},{"word":"finished","start":91.25,"end":91.56999,"confidence":0.77075195,"punctuated_word":"finished,","sentiment":"neutral","sentiment_score":0.033818356692790985},{"word":"and","start":91.56999,"end":91.729996,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.038902442902326584},{"word":"that","start":91.729996,"end":91.96999,"confidence":0.99609375,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0350944958627224},{"word":"day","start":91.96999,"end":92.13,"confidence":0.96777344,"punctuated_word":"day","sentiment":"neutral","sentiment_score":0.04130894318223},{"word":"will","start":92.13,"end":92.28999,"confidence":0.99609375,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.027306653559207916},{"word":"be","start":92.28999,"end":92.369995,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.035852909088134766},{"word":"the","start":92.369995,"end":92.53,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02644558995962143},{"word":"last","start":92.53,"end":92.77,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.00726347416639328},{"word":"week","start":92.77,"end":93.27,"confidence":0.98095703,"punctuated_word":"week","sentiment":"neutral","sentiment_score":0.014330882579088213},{"word":"airtel","start":93.409996,"end":93.909996,"confidence":0.9423828,"punctuated_word":"Airtel.","sentiment":"neutral","sentiment_score":0.025751452893018723},{"word":"thank","start":97.245,"end":97.485,"confidence":0.98095703,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.30304694175720215},{"word":"you","start":97.485,"end":97.985,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2925304174423218},{"word":"no","start":101.085,"end":101.325,"confidence":0.88134766,"punctuated_word":"No","sentiment":"neutral","sentiment_score":-0.05935647338628769},{"word":"worries","start":101.325,"end":101.825,"confidence":0.76342773,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":-0.11799734830856325},{"word":"yeah","start":114.51,"end":114.75,"confidence":0.7705078,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.114059180021286},{"word":"yeah","start":114.75,"end":115.07,"confidence":0.9890137,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.13892164826393127},{"word":"i","start":115.07,"end":115.229996,"confidence":0.98291016,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.24416735768318176},{"word":"i'm","start":115.31,"end":115.63,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.28281623125076294},{"word":"i'm","start":115.63,"end":115.79,"confidence":0.99365234,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.3111913204193115},{"word":"not","start":115.79,"end":115.95,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.3641226887702942},{"word":"gonna","start":115.95,"end":116.27,"confidence":0.9863281,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.3167446553707123},{"word":"keep","start":116.27,"end":116.509995,"confidence":0.9902344,"punctuated_word":"keep","sentiment":"neutral","sentiment_score":-0.3034806549549103},{"word":"this","start":116.509995,"end":117.009995,"confidence":0.99902344,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.34223872423171997},{"word":"property","start":117.31,"end":117.71,"confidence":0.9448242,"punctuated_word":"property","sentiment":"neutral","sentiment_score":-0.2687094211578369},{"word":"under","start":117.71,"end":118.03,"confidence":0.99902344,"punctuated_word":"under","sentiment":"neutral","sentiment_score":-0.279921293258667},{"word":"my","start":118.03,"end":118.19,"confidence":0.99902344,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.3941737413406372},{"word":"management","start":118.19,"end":118.67,"confidence":1.0,"punctuated_word":"management","sentiment":"neutral","sentiment_score":-0.32260626554489136},{"word":"anymore","start":118.67,"end":119.17,"confidence":0.9975586,"punctuated_word":"anymore.","sentiment":"neutral","sentiment_score":-0.285424143075943},{"word":"it's","start":119.229996,"end":119.39,"confidence":0.9746094,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.24638651311397552},{"word":"just","start":119.39,"end":119.63,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.23340335488319397},{"word":"a","start":119.63,"end":119.79,"confidence":0.9370117,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.26494714617729187},{"word":"rental","start":119.79,"end":120.29,"confidence":0.9951172,"punctuated_word":"rental","sentiment":"neutral","sentiment_score":-0.16595155000686646},{"word":"for","start":120.509995,"end":120.75,"confidence":0.99316406,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.2728244364261627},{"word":"airbnb","start":120.75,"end":121.25,"confidence":0.8220215,"punctuated_word":"Airbnb.","sentiment":"neutral","sentiment_score":-0.17993849515914917},{"word":"so","start":121.549995,"end":121.95,"confidence":0.8574219,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":-0.19265253841876984},{"word":"yeah","start":121.95,"end":122.19,"confidence":0.9885254,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.22341126203536987},{"word":"i'm","start":122.19,"end":122.35,"confidence":0.9926758,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.26603659987449646},{"word":"getting","start":122.35,"end":122.67,"confidence":0.9970703,"punctuated_word":"getting","sentiment":"neutral","sentiment_score":-0.24759770929813385},{"word":"rid","start":122.67,"end":122.75,"confidence":0.8935547,"punctuated_word":"rid","sentiment":"neutral","sentiment_score":-0.19809582829475403},{"word":"of","start":122.75,"end":122.99,"confidence":0.99609375,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.2287917137145996},{"word":"the","start":122.99,"end":123.07,"confidence":0.4921875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2689356207847595},{"word":"business","start":123.07,"end":123.57,"confidence":0.6555176,"punctuated_word":"business.","sentiment":"neutral","sentiment_score":-0.2171209156513214},{"word":"i","start":132.725,"end":133.045,"confidence":0.5371094,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.017277076840400696},{"word":"i","start":133.045,"end":133.125,"confidence":0.97998047,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.033953290432691574},{"word":"i","start":133.125,"end":133.285,"confidence":0.87597656,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04651251062750816},{"word":"have","start":133.285,"end":133.525,"confidence":0.9892578,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.06391158699989319},{"word":"i'm","start":135.045,"end":135.365,"confidence":0.94189453,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.010662801563739777},{"word":"i'm","start":135.365,"end":135.605,"confidence":0.9951172,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.035550929605960846},{"word":"renting","start":135.605,"end":135.925,"confidence":1.0,"punctuated_word":"renting","sentiment":"neutral","sentiment_score":0.029621191322803497},{"word":"out","start":135.925,"end":136.08499,"confidence":0.32885742,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.04570183902978897},{"word":"the","start":136.08499,"end":136.165,"confidence":0.7426758,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04581589251756668},{"word":"place","start":136.165,"end":136.485,"confidence":0.9873047,"punctuated_word":"place","sentiment":"neutral","sentiment_score":0.1127861738204956},{"word":"with","start":136.485,"end":136.725,"confidence":0.98291016,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.07409466803073883},{"word":"friends","start":136.725,"end":137.19,"confidence":0.68481445,"punctuated_word":"friends,","sentiment":"neutral","sentiment_score":0.06133471429347992},{"word":"so","start":137.27,"end":137.67,"confidence":1.0,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.03139831870794296},{"word":"that","start":137.67,"end":137.83,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0831262394785881},{"word":"place","start":137.83,"end":138.23,"confidence":1.0,"punctuated_word":"place","sentiment":"neutral","sentiment_score":0.04672788456082344},{"word":"already","start":138.23,"end":138.63,"confidence":0.9790039,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.09851573407649994},{"word":"have","start":138.63,"end":138.79001,"confidence":0.97998047,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.07529167085886002},{"word":"internet","start":138.79001,"end":139.29001,"confidence":0.9628906,"punctuated_word":"Internet.","sentiment":"neutral","sentiment_score":0.021162837743759155},{"word":"so","start":139.43001,"end":139.93001,"confidence":0.7322998,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":-0.0031950511038303375},{"word":"yeah","start":141.19,"end":141.35,"confidence":0.9074707,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.19830448925495148},{"word":"you","start":141.35,"end":141.51001,"confidence":0.91259766,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.27328673005104065},{"word":"cannot","start":141.51001,"end":141.83,"confidence":0.52441406,"punctuated_word":"cannot","sentiment":"neutral","sentiment_score":-0.3120254576206207},{"word":"yeah","start":150.215,"end":150.375,"confidence":0.99316406,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.04456080496311188},{"word":"yeah","start":150.375,"end":150.61499,"confidence":0.9975586,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.037699390202760696},{"word":"so","start":150.61499,"end":151.095,"confidence":0.9951172,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.10313354432582857},{"word":"the","start":151.095,"end":151.25499,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1127421408891678},{"word":"other","start":151.25499,"end":151.495,"confidence":1.0,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.13152974843978882},{"word":"place","start":151.495,"end":151.81499,"confidence":1.0,"punctuated_word":"place","sentiment":"neutral","sentiment_score":-0.16944849491119385},{"word":"i","start":151.81499,"end":151.97499,"confidence":0.9941406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0920211225748062},{"word":"live","start":151.97499,"end":152.215,"confidence":0.75756836,"punctuated_word":"live,","sentiment":"neutral","sentiment_score":-0.037740424275398254},{"word":"it's","start":152.215,"end":152.375,"confidence":0.99560547,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.09091971814632416},{"word":"like","start":152.375,"end":152.61499,"confidence":0.8173828,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.09568177163600922},{"word":"a","start":152.61499,"end":152.775,"confidence":0.9472656,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.061914097517728806},{"word":"share","start":152.775,"end":153.25499,"confidence":0.99609375,"punctuated_word":"share","sentiment":"neutral","sentiment_score":-0.09542034566402437},{"word":"share","start":153.25499,"end":153.575,"confidence":0.9770508,"punctuated_word":"share","sentiment":"neutral","sentiment_score":-0.07741806656122208},{"word":"with","start":153.575,"end":153.735,"confidence":0.9970703,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.10131508111953735},{"word":"other","start":153.735,"end":153.97499,"confidence":0.99902344,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.13566896319389343},{"word":"people","start":153.97499,"end":154.375,"confidence":0.7890625,"punctuated_word":"people.","sentiment":"neutral","sentiment_score":-0.11773549765348434},{"word":"so","start":154.375,"end":154.875,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.21600767970085144},{"word":"i","start":154.935,"end":155.095,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.3305256962776184},{"word":"can't","start":155.095,"end":155.595,"confidence":0.95874023,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.28950750827789307},{"word":"i","start":156.135,"end":156.215,"confidence":0.56152344,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3929166793823242},{"word":"don't","start":156.215,"end":156.375,"confidence":0.8725586,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.3756970763206482},{"word":"have","start":156.375,"end":156.53499,"confidence":0.9980469,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.3759865164756775},{"word":"control","start":156.53499,"end":157.015,"confidence":0.9873047,"punctuated_word":"control","sentiment":"negative","sentiment_score":-0.43380045890808105},{"word":"on","start":157.015,"end":157.095,"confidence":0.9970703,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.184442937374115},{"word":"that","start":157.095,"end":157.595,"confidence":0.99902344,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.19898933172225952},{"word":"so","start":157.89499,"end":158.295,"confidence":0.9970703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.11549270153045654},{"word":"if","start":158.295,"end":158.53499,"confidence":0.9902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.12149588018655776},{"word":"in","start":158.53499,"end":158.775,"confidence":0.9614258,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.17860695719718933},{"word":"future","start":158.775,"end":159.275,"confidence":0.92578125,"punctuated_word":"future","sentiment":"neutral","sentiment_score":-0.15875276923179626},{"word":"we","start":159.33499,"end":159.415,"confidence":0.28466797,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.14245010912418363},{"word":"need","start":159.415,"end":159.915,"confidence":0.96435547,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.14822404086589813},{"word":"for","start":160.055,"end":160.215,"confidence":0.6381836,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.1150730699300766},{"word":"another","start":160.215,"end":160.53499,"confidence":0.9604492,"punctuated_word":"another","sentiment":"neutral","sentiment_score":-0.1153244599699974},{"word":"property","start":160.53499,"end":160.935,"confidence":0.9970703,"punctuated_word":"property,","sentiment":"neutral","sentiment_score":-0.08774714171886444},{"word":"i","start":160.935,"end":161.015,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0687430277466774},{"word":"will","start":161.015,"end":161.17499,"confidence":0.9482422,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.05863828957080841},{"word":"contact","start":161.17499,"end":161.575,"confidence":1.0,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":-0.07454328238964081},{"word":"you","start":161.575,"end":161.735,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.05381167680025101},{"word":"again","start":161.735,"end":161.97499,"confidence":0.7558594,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":-0.0482332743704319},{"word":"but","start":161.97499,"end":162.295,"confidence":0.99902344,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.025858253240585327},{"word":"this","start":162.295,"end":162.45499,"confidence":0.99121094,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.04230194538831711},{"word":"will","start":162.45499,"end":162.69499,"confidence":0.95947266,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.0705857127904892},{"word":"be","start":162.69499,"end":162.775,"confidence":0.9980469,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.06002282351255417},{"word":"the","start":162.775,"end":162.855,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0681840181350708},{"word":"last","start":162.855,"end":163.17499,"confidence":0.99902344,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.06236453354358673},{"word":"month","start":163.17499,"end":163.67499,"confidence":0.9819336,"punctuated_word":"month","sentiment":"neutral","sentiment_score":-0.04597736522555351},{"word":"once","start":163.81499,"end":164.19,"confidence":0.9550781,"punctuated_word":"once","sentiment":"neutral","sentiment_score":-0.029078809544444084},{"word":"this","start":170.35,"end":170.56334,"confidence":0.96240234,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.029738232493400577},{"word":"is","start":170.56334,"end":170.77667,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.018248870968818665},{"word":"done","start":170.77667,"end":170.99,"confidence":0.99902344,"punctuated_word":"done.","sentiment":"neutral","sentiment_score":-0.030757389962673187},{"word":"so","start":170.99,"end":171.49,"confidence":0.83984375,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.022318869829177856},{"word":"i","start":171.71,"end":171.87,"confidence":0.98828125,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.01331544667482376},{"word":"have","start":171.87,"end":172.37,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.0565696656703949},{"word":"i","start":173.07,"end":173.39,"confidence":0.99121094,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.055036433041095734},{"word":"have","start":173.39,"end":173.63,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.027683831751346588},{"word":"mid","start":173.63,"end":173.87,"confidence":0.94628906,"punctuated_word":"mid","sentiment":"neutral","sentiment_score":-0.001959562301635742},{"word":"july","start":173.87,"end":174.37,"confidence":0.8876953,"punctuated_word":"July,","sentiment":"neutral","sentiment_score":0.011282805353403091},{"word":"but","start":174.51001,"end":174.83,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.010953836143016815},{"word":"because","start":174.83,"end":175.33,"confidence":0.93603516,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.06396361440420151},{"word":"i","start":175.79001,"end":176.03,"confidence":0.7319336,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.01440385729074478},{"word":"get","start":176.03,"end":176.51001,"confidence":0.91259766,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.01035161316394806},{"word":"july","start":176.51001,"end":177.01001,"confidence":0.95947266,"punctuated_word":"July","sentiment":"neutral","sentiment_score":-0.032042331993579865},{"word":"is","start":177.15001,"end":177.585,"confidence":0.6694336,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.00489594042301178},{"word":"whole","start":177.66501,"end":177.90501,"confidence":0.7495117,"punctuated_word":"whole","sentiment":"neutral","sentiment_score":-0.0197819322347641},{"word":"month","start":177.90501,"end":178.40501,"confidence":0.7873535,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":0.008151672780513763},{"word":"so","start":178.705,"end":179.18501,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.004130519926548004},{"word":"whenever","start":179.18501,"end":179.68501,"confidence":0.9951172,"punctuated_word":"whenever","sentiment":"neutral","sentiment_score":-0.025901146233081818},{"word":"the","start":179.985,"end":180.065,"confidence":0.91845703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.009939290583133698},{"word":"date","start":180.065,"end":180.565,"confidence":0.99609375,"punctuated_word":"date","sentiment":"neutral","sentiment_score":-0.004208818078041077},{"word":"the","start":180.785,"end":180.865,"confidence":0.4519043,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.014456696808338164},{"word":"finish","start":180.865,"end":181.18501,"confidence":0.64160156,"punctuated_word":"finish","sentiment":"neutral","sentiment_score":-0.00862181931734085},{"word":"date","start":181.18501,"end":181.425,"confidence":0.9980469,"punctuated_word":"date","sentiment":"neutral","sentiment_score":-0.006969459354877472},{"word":"with","start":181.425,"end":181.925,"confidence":0.9970703,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.03286266326904297},{"word":"with","start":182.145,"end":182.225,"confidence":0.8925781,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.03272268921136856},{"word":"you","start":182.225,"end":182.38501,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.001168474555015564},{"word":"guys","start":182.38501,"end":182.88501,"confidence":0.99072266,"punctuated_word":"guys,","sentiment":"neutral","sentiment_score":0.0340426042675972},{"word":"you","start":183.18501,"end":183.345,"confidence":0.97509766,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.013001583516597748},{"word":"tell","start":183.345,"end":183.585,"confidence":0.9941406,"punctuated_word":"tell","sentiment":"neutral","sentiment_score":-0.020291004329919815},{"word":"me","start":183.585,"end":183.74501,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.008450135588645935},{"word":"which","start":183.74501,"end":183.985,"confidence":0.89746094,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.011160939931869509},{"word":"date","start":183.985,"end":184.485,"confidence":0.8359375,"punctuated_word":"date,","sentiment":"neutral","sentiment_score":-0.0035436786711215973},{"word":"and","start":184.625,"end":184.865,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.009220808744430542},{"word":"then","start":184.865,"end":185.10501,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.004540607333183289},{"word":"i","start":185.10501,"end":185.265,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.012954361736774445},{"word":"will","start":185.265,"end":185.765,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.00610959529876709},{"word":"contact","start":186.54501,"end":186.945,"confidence":0.98535156,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":-0.0003165826201438904},{"word":"with","start":186.945,"end":187.10501,"confidence":0.5083008,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.022679656744003296},{"word":"the","start":187.10501,"end":187.18501,"confidence":0.7475586,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.025935687124729156},{"word":"other","start":187.18501,"end":187.505,"confidence":0.9838867,"punctuated_word":"other","sentiment":"neutral","sentiment_score":0.011490978300571442},{"word":"other","start":187.505,"end":187.74501,"confidence":0.78759766,"punctuated_word":"other","sentiment":"neutral","sentiment_score":0.03130879998207092},{"word":"person","start":187.74501,"end":188.24501,"confidence":0.99902344,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.008890412747859955},{"word":"who","start":188.54501,"end":188.865,"confidence":0.98828125,"punctuated_word":"who","sentiment":"neutral","sentiment_score":0.009977445006370544},{"word":"is","start":188.865,"end":189.18501,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.010315105319023132},{"word":"going","start":189.18501,"end":189.425,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.009922847151756288},{"word":"to","start":189.425,"end":189.585,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0005321577191352844},{"word":"be","start":189.585,"end":189.74501,"confidence":0.9970703,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.006434231996536255},{"word":"managing","start":189.74501,"end":190.065,"confidence":0.99902344,"punctuated_word":"managing","sentiment":"neutral","sentiment_score":-0.043508656322956085},{"word":"his","start":190.065,"end":190.30501,"confidence":0.78271484,"punctuated_word":"his","sentiment":"neutral","sentiment_score":-0.019353024661540985},{"word":"liberty","start":190.30501,"end":190.80501,"confidence":0.66186523,"punctuated_word":"Liberty,","sentiment":"neutral","sentiment_score":-0.006672214716672897},{"word":"and","start":191.02501,"end":191.52501,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.055014364421367645},{"word":"he","start":192.78,"end":193.02,"confidence":0.96240234,"punctuated_word":"he","sentiment":"neutral","sentiment_score":0.049978408962488174},{"word":"can","start":193.02,"end":193.26,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.04768434911966324},{"word":"decide","start":193.26,"end":193.76,"confidence":0.9980469,"punctuated_word":"decide","sentiment":"neutral","sentiment_score":-0.004711896181106567},{"word":"whatever","start":193.82,"end":194.32,"confidence":0.8515625,"punctuated_word":"whatever.","sentiment":"neutral","sentiment_score":0.007822882384061813},{"word":"okay","start":217.72,"end":218.20001,"confidence":0.9785156,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0319429412484169},{"word":"so","start":218.20001,"end":218.36,"confidence":0.78759766,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.009329291060566902},{"word":"yeah","start":222.36,"end":222.68001,"confidence":0.84277344,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.014174576848745346},{"word":"yeah","start":222.68001,"end":223.0,"confidence":0.9975586,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.03290622681379318},{"word":"so","start":223.0,"end":223.32,"confidence":0.99609375,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.11474913358688354},{"word":"i","start":223.32,"end":223.48001,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.17037652432918549},{"word":"just","start":223.48001,"end":223.72,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.15223845839500427},{"word":"want","start":223.72,"end":223.96,"confidence":0.9902344,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.16786131262779236},{"word":"to","start":223.96,"end":224.04001,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1808246523141861},{"word":"find","start":224.04001,"end":224.28,"confidence":1.0,"punctuated_word":"find","sentiment":"neutral","sentiment_score":-0.15374016761779785},{"word":"out","start":224.28,"end":224.52,"confidence":1.0,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.19334831833839417},{"word":"because","start":224.52,"end":225.02,"confidence":0.67529297,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.1434420794248581},{"word":"which","start":225.32,"end":225.64,"confidence":0.80371094,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.05688757449388504},{"word":"email","start":225.64,"end":225.96,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.14048317074775696},{"word":"address","start":225.96,"end":226.28,"confidence":0.99902344,"punctuated_word":"address","sentiment":"neutral","sentiment_score":-0.12041869759559631},{"word":"i","start":226.28,"end":226.36,"confidence":0.9604492,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.10631784051656724},{"word":"should","start":226.36,"end":226.6,"confidence":0.99902344,"punctuated_word":"should","sentiment":"neutral","sentiment_score":-0.09698215126991272},{"word":"send","start":226.6,"end":226.84001,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.15973559021949768},{"word":"you","start":226.84001,"end":227.0,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.16956794261932373},{"word":"the","start":227.0,"end":227.24,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.13949400186538696},{"word":"email","start":227.24,"end":227.72,"confidence":0.99902344,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.05924953520298004},{"word":"to","start":227.72,"end":227.96,"confidence":0.9921875,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.13228364288806915},{"word":"confirm","start":227.96,"end":228.46,"confidence":1.0,"punctuated_word":"confirm","sentiment":"neutral","sentiment_score":-0.13839462399482727},{"word":"that","start":228.52,"end":229.02,"confidence":0.9970703,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.3257933259010315},{"word":"this","start":229.24,"end":229.74,"confidence":0.75146484,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.3687448799610138},{"word":"month","start":230.275,"end":230.435,"confidence":0.44433594,"punctuated_word":"month","sentiment":"neutral","sentiment_score":-0.18329361081123352},{"word":"service","start":230.515,"end":230.835,"confidence":0.9326172,"punctuated_word":"service","sentiment":"negative","sentiment_score":-0.34509265422821045},{"word":"with","start":230.835,"end":231.075,"confidence":0.59277344,"punctuated_word":"with","sentiment":"negative","sentiment_score":-0.3903943300247192},{"word":"me","start":231.075,"end":231.155,"confidence":0.86328125,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.31189775466918945},{"word":"will","start":231.155,"end":231.395,"confidence":0.9902344,"punctuated_word":"will","sentiment":"negative","sentiment_score":-0.3559862971305847},{"word":"be","start":231.395,"end":231.895,"confidence":0.99902344,"punctuated_word":"be","sentiment":"negative","sentiment_score":-0.42027103900909424},{"word":"completely","start":232.355,"end":232.835,"confidence":0.9892578,"punctuated_word":"completely","sentiment":"negative","sentiment_score":-0.5132933855056763},{"word":"canceled","start":232.835,"end":233.335,"confidence":0.91748047,"punctuated_word":"canceled","sentiment":"negative","sentiment_score":-0.4197513461112976},{"word":"after","start":233.555,"end":233.875,"confidence":0.9980469,"punctuated_word":"after","sentiment":"negative","sentiment_score":-0.451597660779953},{"word":"this","start":233.875,"end":234.115,"confidence":0.99902344,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.3964466750621796},{"word":"month","start":234.115,"end":234.435,"confidence":0.9980469,"punctuated_word":"month","sentiment":"negative","sentiment_score":-0.41408613324165344},{"word":"finishes","start":234.435,"end":234.935,"confidence":0.87060547,"punctuated_word":"finishes.","sentiment":"negative","sentiment_score":-0.3626868724822998},{"word":"and","start":235.155,"end":235.475,"confidence":0.94628906,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.18425072729587555},{"word":"i","start":235.475,"end":235.635,"confidence":0.55029297,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.19243060052394867},{"word":"i","start":235.635,"end":235.795,"confidence":0.8310547,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.21448326110839844},{"word":"need","start":235.795,"end":235.955,"confidence":0.9921875,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.1885339617729187},{"word":"a","start":235.955,"end":236.115,"confidence":0.671875,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.29059261083602905},{"word":"confirmation","start":236.115,"end":236.615,"confidence":0.5148926,"punctuated_word":"confirmation.","sentiment":"neutral","sentiment_score":-0.2574117183685303},{"word":"let's","start":236.755,"end":236.915,"confidence":0.6849365,"punctuated_word":"Let's","sentiment":"neutral","sentiment_score":-0.1429455280303955},{"word":"see","start":236.915,"end":237.415,"confidence":0.9814453,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.1120644360780716},{"word":"okay","start":248.73999,"end":249.23999,"confidence":0.9025879,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.1680680811405182},{"word":"okay","start":272.98,"end":273.22,"confidence":0.81689453,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.024025611579418182},{"word":"okay","start":273.22,"end":273.72,"confidence":0.9885254,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.028943538665771484},{"word":"so","start":273.86002,"end":274.1,"confidence":0.97314453,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.036881834268569946},{"word":"please","start":274.1,"end":274.42,"confidence":0.69921875,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.043660398572683334},{"word":"send","start":274.42,"end":274.58002,"confidence":0.9892578,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.042672209441661835},{"word":"me","start":274.58002,"end":274.66,"confidence":0.9980469,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.03257214277982712},{"word":"an","start":274.66,"end":274.82,"confidence":0.96240234,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.041416242718696594},{"word":"email","start":274.82,"end":275.32,"confidence":0.7980957,"punctuated_word":"email.","sentiment":"neutral","sentiment_score":0.02991242334246635},{"word":"okay","start":276.9,"end":277.38,"confidence":0.99316406,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.026717495173215863},{"word":"so","start":277.38,"end":277.88,"confidence":0.83862305,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.024783886969089508},{"word":"yeah","start":278.02002,"end":278.26,"confidence":0.9941406,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.02883891388773918},{"word":"just","start":278.26,"end":278.42,"confidence":0.9970703,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.017160460352897644},{"word":"send","start":278.42,"end":278.66,"confidence":0.9941406,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.021527010947465897},{"word":"me","start":278.66,"end":278.82,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.02064313367009163},{"word":"an","start":278.82,"end":278.98,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.016454998403787613},{"word":"email","start":278.98,"end":279.48,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.03517128899693489},{"word":"that","start":279.54,"end":279.78,"confidence":0.9941406,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.018043585121631622},{"word":"i","start":279.78,"end":279.86002,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.020917996764183044},{"word":"had","start":279.86002,"end":280.18,"confidence":0.9902344,"punctuated_word":"had","sentiment":"neutral","sentiment_score":0.03526804968714714},{"word":"this","start":280.18,"end":280.42,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.03399776667356491},{"word":"conversation","start":280.42,"end":280.9,"confidence":0.99902344,"punctuated_word":"conversation","sentiment":"neutral","sentiment_score":0.029706470668315887},{"word":"with","start":280.9,"end":281.14,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.03667179122567177},{"word":"you","start":281.14,"end":281.30002,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05364951118826866},{"word":"today","start":281.30002,"end":281.78,"confidence":0.88916016,"punctuated_word":"today,","sentiment":"neutral","sentiment_score":0.04769235849380493},{"word":"and","start":281.78,"end":282.02002,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.02939959615468979},{"word":"i","start":282.02002,"end":282.52002,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.019226517528295517},{"word":"i","start":282.58002,"end":282.82,"confidence":0.9453125,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.012875284999608994},{"word":"requested","start":282.82,"end":283.32,"confidence":0.9741211,"punctuated_word":"requested","sentiment":"neutral","sentiment_score":-0.01017947867512703},{"word":"the","start":283.38,"end":283.54,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02898965030908585},{"word":"cancellation","start":283.54,"end":284.04,"confidence":0.9589844,"punctuated_word":"cancellation","sentiment":"neutral","sentiment_score":-0.02143847569823265},{"word":"from","start":284.1,"end":284.26,"confidence":0.984375,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.0526997447013855},{"word":"the","start":284.26,"end":284.42,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03604483604431152},{"word":"july","start":284.42,"end":284.99,"confidence":0.99102783,"punctuated_word":"July","sentiment":"neutral","sentiment_score":-0.02295466512441635},{"word":"31","start":284.99,"end":285.56,"confidence":0.99102783,"punctuated_word":"31.","sentiment":"neutral","sentiment_score":-0.018861515447497368},{"word":"so","start":285.7,"end":286.02002,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.006645442917943001},{"word":"so","start":286.02002,"end":286.26,"confidence":0.9970703,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.008257696405053139},{"word":"i","start":286.26,"end":286.34,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.005558006465435028},{"word":"have","start":286.34,"end":286.58002,"confidence":0.9707031,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.012405997142195702},{"word":"the","start":286.58002,"end":287.08002,"confidence":0.48999023,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.013068249449133871},{"word":"reference","start":287.22,"end":287.72,"confidence":0.93359375,"punctuated_word":"reference","sentiment":"neutral","sentiment_score":-0.01449187658727169},{"word":"for","start":287.86002,"end":288.1,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.01581735908985138},{"word":"so","start":288.51498,"end":288.675,"confidence":0.98828125,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.009860205464065077},{"word":"after","start":288.675,"end":289.075,"confidence":0.9980469,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.1209571361541748},{"word":"thirty","start":289.075,"end":289.475,"confidence":0.9038086,"punctuated_word":"thirty","sentiment":"neutral","sentiment_score":-0.10500801354646684},{"word":"first","start":289.475,"end":289.715,"confidence":0.9375,"punctuated_word":"first","sentiment":"neutral","sentiment_score":-0.12374574691057204},{"word":"after","start":289.715,"end":290.115,"confidence":0.9199219,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.12177262455224992},{"word":"july","start":290.115,"end":290.555,"confidence":0.99676514,"punctuated_word":"July","sentiment":"neutral","sentiment_score":-0.10370172560214996},{"word":"31","start":290.555,"end":290.995,"confidence":0.99676514,"punctuated_word":"31,","sentiment":"neutral","sentiment_score":-0.08187700062990189},{"word":"i","start":290.995,"end":291.075,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2068154662847519},{"word":"don't","start":291.075,"end":291.235,"confidence":0.99902344,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.21323096752166748},{"word":"get","start":291.235,"end":291.395,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.21088756620883944},{"word":"billed","start":291.395,"end":291.715,"confidence":0.9873047,"punctuated_word":"billed","sentiment":"neutral","sentiment_score":-0.23379623889923096},{"word":"anymore","start":291.715,"end":292.215,"confidence":0.90283203,"punctuated_word":"anymore.","sentiment":"neutral","sentiment_score":-0.2656254470348358},{"word":"yeah","start":301.79498,"end":302.29498,"confidence":0.6817627,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.03571604937314987},{"word":"yes","start":303.92,"end":304.32,"confidence":0.9055176,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.08572298288345337},{"word":"thank","start":304.32,"end":304.56,"confidence":0.9951172,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3725857734680176},{"word":"you","start":304.56,"end":305.06,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2651534080505371},{"word":"i","start":312.24,"end":312.4,"confidence":0.6845703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0262905340641737},{"word":"will","start":312.4,"end":312.9,"confidence":0.9970703,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.022190066054463387},{"word":"i","start":313.2,"end":313.44,"confidence":0.99316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.033057279884815216},{"word":"will","start":313.44,"end":313.68,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.03213275969028473},{"word":"contact","start":313.68,"end":314.18,"confidence":0.9892578,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":0.02210669405758381},{"word":"him","start":314.24,"end":314.56,"confidence":0.5687256,"punctuated_word":"him.","sentiment":"neutral","sentiment_score":0.019151870161294937},{"word":"and","start":314.56,"end":314.72,"confidence":0.9980469,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.02187570184469223},{"word":"then","start":314.72,"end":314.88,"confidence":0.9951172,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.02858046069741249},{"word":"if","start":314.88,"end":315.04,"confidence":0.9633789,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.026766128838062286},{"word":"he's","start":315.04,"end":315.28,"confidence":0.9790039,"punctuated_word":"he's","sentiment":"neutral","sentiment_score":0.026447873562574387},{"word":"interested","start":315.28,"end":315.78,"confidence":0.99658203,"punctuated_word":"interested,","sentiment":"neutral","sentiment_score":0.02417113445699215},{"word":"i","start":316.0,"end":316.16,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0329095795750618},{"word":"will","start":316.16,"end":316.4,"confidence":0.6904297,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.03271444886922836},{"word":"i","start":316.4,"end":316.56,"confidence":0.9873047,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03680950775742531},{"word":"will","start":316.56,"end":316.80002,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.035646453499794006},{"word":"ask","start":316.80002,"end":317.04,"confidence":1.0,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":0.03679456189274788},{"word":"him","start":317.04,"end":317.2,"confidence":1.0,"punctuated_word":"him","sentiment":"neutral","sentiment_score":0.01916378363966942},{"word":"to","start":317.2,"end":317.28,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.02252935990691185},{"word":"give","start":317.28,"end":317.52002,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.02412676066160202},{"word":"you","start":317.52002,"end":317.6,"confidence":0.9819336,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.01609349250793457},{"word":"a","start":317.6,"end":317.68,"confidence":0.9921875,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.022719059139490128},{"word":"call","start":317.68,"end":318.18,"confidence":0.99853516,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":0.025052644312381744},{"word":"alright","start":319.575,"end":320.075,"confidence":0.84472656,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.2666231393814087},{"word":"thank","start":325.575,"end":325.73502,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.1228521540760994},{"word":"you","start":325.73502,"end":326.23502,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.12080828845500946},{"word":"yeah","start":334.31,"end":334.63,"confidence":0.9838867,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03372737020254135},{"word":"yeah","start":334.63,"end":334.79,"confidence":0.9926758,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.045310501009225845},{"word":"no","start":334.79,"end":335.11,"confidence":0.984375,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.11888372898101808},{"word":"problem","start":335.11,"end":335.61,"confidence":0.9433594,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":0.11853408813476562},{"word":"thank","start":340.31,"end":340.71,"confidence":0.7314453,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.24536827206611633},{"word":"you","start":340.71,"end":341.21,"confidence":0.99853516,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2858489155769348},{"word":"yep","start":344.15,"end":344.65,"confidence":0.89868164,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.13810239732265472},{"word":"oh","start":348.245,"end":348.485,"confidence":0.9230957,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.20565052330493927},{"word":"perfect","start":348.485,"end":348.88498,"confidence":0.99902344,"punctuated_word":"perfect.","sentiment":"positive","sentiment_score":0.4740726351737976},{"word":"thank","start":348.88498,"end":349.04498,"confidence":0.9970703,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5110668540000916},{"word":"you","start":349.04498,"end":349.54498,"confidence":0.9980469,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.47385525703430176},{"word":"thank","start":364.39688,"end":364.63687,"confidence":0.9604492,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.8687203526496887},{"word":"you","start":364.63687,"end":364.79688,"confidence":0.99902344,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.8902751803398132},{"word":"very","start":364.79688,"end":364.95688,"confidence":0.99609375,"punctuated_word":"very","sentiment":"positive","sentiment_score":0.9018275141716005},{"word":"much","start":364.95688,"end":365.45688,"confidence":0.9995117,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.8453201055526733},{"word":"thanks","start":366.47687,"end":366.97687,"confidence":0.7775879,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.7525573968887329},{"word":"okay","start":368.63687,"end":369.03687,"confidence":0.9980469,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.29535043239593506},{"word":"bye","start":369.03687,"end":369.53687,"confidence":0.9904785,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.19381403923034668}],"paragraphs":{"transcript":"\nHi. Who is this? Hi. Yes. Yes.\n\nI can hear you. Yep. Yep. Yeah. So also with that because I I was going to call you anyway.\n\nSo after July finishes, I would like to end I would like to end the service with Airtel. Is this okay? Because I remember you said that it needs to be one month in advance notice. So if I give you notice now Yeah. If I give you notice now one month in advance, is it okay?\n\nWhen are you So once this July finishes, you tell me which date it will be finished, and that day will be the last week Airtel. Thank you. No worries. Yeah. Yeah.\n\nI I'm I'm not gonna keep this property under my management anymore. It's just a rental for Airbnb. So, yeah, I'm getting rid of the business. I I I have I'm I'm renting out the place with friends, so that place already have Internet. So, yeah, you cannot Yeah.\n\nYeah. So the other place I live, it's like a share share with other people. So I can't I don't have control on that. So if in future we need for another property, I will contact you again, but this will be the last month once this is done. So I have I have mid July, but because I get July is whole month.\n\nSo whenever the date the finish date with with you guys, you tell me which date, and then I will contact with the other other person who is going to be managing his Liberty, and he can decide whatever. Okay. So yeah. Yeah. So I just want to find out because which email address I should send you the email to confirm that this month service with me will be completely canceled after this month finishes.\n\nAnd I I need a confirmation. Let's see. Okay. Okay. Okay.\n\nSo please send me an email. Okay. So, yeah, just send me an email that I had this conversation with you today, and I I requested the cancellation from the July 31. So so I have the reference for so after thirty first after July 31, I don't get billed anymore. Yeah.\n\nYes. Thank you. I will I will contact him. And then if he's interested, I will I will ask him to give you a call. Alright.\n\nThank you. Yeah. Yeah. No problem. Thank you.\n\nYep. Oh, perfect. Thank you. Thank you very much. Thanks.\n\nOkay. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":3.6,"end":3.84,"sentiment":"neutral","sentiment_score":0.0017867670394480228},{"text":"Who is this?","start":3.84,"end":4.66,"sentiment":"neutral","sentiment_score":0.0006021776547034582},{"text":"Hi.","start":9.679999,"end":10.179999,"sentiment":"neutral","sentiment_score":0.03357195854187012},{"text":"Yes.","start":11.12,"end":11.62,"sentiment":"neutral","sentiment_score":0.04480908811092377},{"text":"Yes.","start":16.005,"end":16.244999,"sentiment":"neutral","sentiment_score":0.07920874655246735}],"sentiment":"neutral","sentiment_score":0.02302615617268852,"num_words":7,"start":3.6,"end":16.244999},{"sentences":[{"text":"I can hear you.","start":16.244999,"end":17.145,"sentiment":"neutral","sentiment_score":0.09408582374453545},{"text":"Yep.","start":29.09,"end":29.59,"sentiment":"neutral","sentiment_score":0.12248332798480988},{"text":"Yep.","start":29.650002,"end":30.150002,"sentiment":"neutral","sentiment_score":0.14158271253108978},{"text":"Yeah.","start":56.190002,"end":56.670002,"sentiment":"neutral","sentiment_score":0.05278728902339935},{"text":"So also with that because I I was going to call you anyway.","start":56.670002,"end":59.730003,"sentiment":"neutral","sentiment_score":0.010544903003252469}],"sentiment":"neutral","sentiment_score":0.041514018177986146,"num_words":20,"start":16.244999,"end":59.730003},{"sentences":[{"text":"So after July finishes, I would like to end I would like to end the service with Airtel.","start":60.190002,"end":67.17,"sentiment":"neutral","sentiment_score":-0.032743282719618745},{"text":"Is this okay?","start":69.005,"end":69.805,"sentiment":"neutral","sentiment_score":0.04774793051183224},{"text":"Because I remember you said that it needs to be one month in advance notice.","start":69.805,"end":75.025,"sentiment":"neutral","sentiment_score":-0.02003468672434489},{"text":"So if I give you notice now Yeah.","start":75.085,"end":77.565,"sentiment":"neutral","sentiment_score":0.008120838203467429},{"text":"If I give you notice now one month in advance, is it okay?","start":77.645004,"end":81.09,"sentiment":"neutral","sentiment_score":0.02250409498810768}],"sentiment":"neutral","sentiment_score":-0.006826941365082013,"num_words":57,"start":60.190002,"end":81.09},{"sentences":[{"text":"When are you So once this July finishes, you tell me which date it will be finished, and that day will be the last week Airtel.","start":82.53,"end":93.909996,"sentiment":"neutral","sentiment_score":0.017337089977585353},{"text":"Thank you.","start":97.245,"end":97.985,"sentiment":"neutral","sentiment_score":0.29778867959976196},{"text":"No worries.","start":101.085,"end":101.825,"sentiment":"neutral","sentiment_score":-0.08867691084742546},{"text":"Yeah.","start":114.51,"end":114.75,"sentiment":"neutral","sentiment_score":-0.114059180021286},{"text":"Yeah.","start":114.75,"end":115.07,"sentiment":"neutral","sentiment_score":-0.13892164826393127}],"sentiment":"neutral","sentiment_score":0.01925022026989609,"num_words":32,"start":82.53,"end":115.07},{"sentences":[{"text":"I I'm I'm not gonna keep this property under my management anymore.","start":115.07,"end":119.17,"sentiment":"neutral","sentiment_score":-0.3096330414215724},{"text":"It's just a rental for Airbnb.","start":119.229996,"end":121.25,"sentiment":"neutral","sentiment_score":-0.22724191596110663},{"text":"So, yeah, I'm getting rid of the business.","start":121.549995,"end":123.57,"sentiment":"neutral","sentiment_score":-0.23033027350902557},{"text":"I I I have I'm I'm renting out the place with friends, so that place already have Internet.","start":132.725,"end":139.29001,"sentiment":"neutral","sentiment_score":0.03389646837280856},{"text":"So, yeah, you cannot Yeah.","start":139.43001,"end":150.375,"sentiment":"neutral","sentiment_score":-0.166274506598711}],"sentiment":"neutral","sentiment_score":-0.14577400577919825,"num_words":49,"start":115.07,"end":150.375},{"sentences":[{"text":"Yeah.","start":150.375,"end":150.61499,"sentiment":"neutral","sentiment_score":-0.037699390202760696},{"text":"So the other place I live, it's like a share share with other people.","start":150.61499,"end":154.375,"sentiment":"neutral","sentiment_score":-0.10162064406488623},{"text":"So I can't I don't have control on that.","start":154.375,"end":157.595,"sentiment":"neutral","sentiment_score":-0.3108748760488298},{"text":"So if in future we need for another property, I will contact you again, but this will be the last month once this is done.","start":157.89499,"end":170.99,"sentiment":"neutral","sentiment_score":-0.07881018541753292},{"text":"So I have I have mid July, but because I get July is whole month.","start":170.99,"end":178.40501,"sentiment":"neutral","sentiment_score":-0.02092283045252164}],"sentiment":"neutral","sentiment_score":-0.10222436537151225,"num_words":64,"start":150.375,"end":178.40501},{"sentences":[{"text":"So whenever the date the finish date with with you guys, you tell me which date, and then I will contact with the other other person who is going to be managing his Liberty, and he can decide whatever.","start":178.705,"end":194.32,"sentiment":"neutral","sentiment_score":0.0032487023526277295},{"text":"Okay.","start":217.72,"end":218.20001,"sentiment":"neutral","sentiment_score":0.0319429412484169},{"text":"So yeah.","start":218.20001,"end":222.68001,"sentiment":"neutral","sentiment_score":-0.011751933954656124},{"text":"Yeah.","start":222.68001,"end":223.0,"sentiment":"neutral","sentiment_score":-0.03290622681379318},{"text":"So I just want to find out because which email address I should send you the email to confirm that this month service with me will be completely canceled after this month finishes.","start":223.0,"end":234.935,"sentiment":"neutral","sentiment_score":-0.23805246615048611}],"sentiment":"neutral","sentiment_score":-0.10201972558800328,"num_words":76,"start":178.705,"end":234.935},{"sentences":[{"text":"And I I need a confirmation.","start":235.155,"end":236.615,"sentiment":"neutral","sentiment_score":-0.2212838133176168},{"text":"Let's see.","start":236.755,"end":237.415,"sentiment":"neutral","sentiment_score":-0.12750498205423355},{"text":"Okay.","start":248.73999,"end":249.23999,"sentiment":"neutral","sentiment_score":-0.1680680811405182},{"text":"Okay.","start":272.98,"end":273.22,"sentiment":"neutral","sentiment_score":0.024025611579418182},{"text":"Okay.","start":273.22,"end":273.72,"sentiment":"neutral","sentiment_score":0.028943538665771484}],"sentiment":"neutral","sentiment_score":-0.1543465249917724,"num_words":11,"start":235.155,"end":273.72},{"sentences":[{"text":"So please send me an email.","start":273.86002,"end":275.32,"sentiment":"neutral","sentiment_score":0.0378525418539842},{"text":"Okay.","start":276.9,"end":277.38,"sentiment":"neutral","sentiment_score":0.026717495173215863},{"text":"So, yeah, just send me an email that I had this conversation with you today, and I I requested the cancellation from the July 31.","start":277.38,"end":285.56,"sentiment":"neutral","sentiment_score":0.012434410229325295},{"text":"So so I have the reference for so after thirty first after July 31, I don't get billed anymore.","start":285.7,"end":292.215,"sentiment":"neutral","sentiment_score":-0.09860646141398895},{"text":"Yeah.","start":301.79498,"end":302.29498,"sentiment":"neutral","sentiment_score":-0.03571604937314987}],"sentiment":"neutral","sentiment_score":-0.025856650273243968,"num_words":52,"start":273.86002,"end":302.29498},{"sentences":[{"text":"Yes.","start":303.92,"end":304.32,"sentiment":"neutral","sentiment_score":0.08572298288345337},{"text":"Thank you.","start":304.32,"end":305.06,"sentiment":"neutral","sentiment_score":0.31886959075927734},{"text":"I will I will contact him.","start":312.24,"end":314.56,"sentiment":"neutral","sentiment_score":0.025821533985435963},{"text":"And then if he's interested, I will I will ask him to give you a call.","start":314.56,"end":318.18,"sentiment":"neutral","sentiment_score":0.02702505944762379},{"text":"Alright.","start":319.575,"end":320.075,"sentiment":"neutral","sentiment_score":0.2666231393814087}],"sentiment":"neutral","sentiment_score":0.06066982534069281,"num_words":26,"start":303.92,"end":320.075},{"sentences":[{"text":"Thank you.","start":325.575,"end":326.23502,"sentiment":"neutral","sentiment_score":0.12183022126555443},{"text":"Yeah.","start":334.31,"end":334.63,"sentiment":"neutral","sentiment_score":0.03372737020254135},{"text":"Yeah.","start":334.63,"end":334.79,"sentiment":"neutral","sentiment_score":0.045310501009225845},{"text":"No problem.","start":334.79,"end":335.61,"sentiment":"neutral","sentiment_score":0.11870890855789185},{"text":"Thank you.","start":340.31,"end":341.21,"sentiment":"neutral","sentiment_score":0.2656085938215256}],"sentiment":"neutral","sentiment_score":0.13641666481271386,"num_words":8,"start":325.575,"end":341.21},{"sentences":[{"text":"Yep.","start":344.15,"end":344.65,"sentiment":"neutral","sentiment_score":0.13810239732265472},{"text":"Oh, perfect.","start":348.245,"end":348.88498,"sentiment":"positive","sentiment_score":0.33986157923936844},{"text":"Thank you.","start":348.88498,"end":349.54498,"sentiment":"positive","sentiment_score":0.49246105551719666},{"text":"Thank you very much.","start":364.39688,"end":365.45688,"sentiment":"positive","sentiment_score":0.8765357881784439},{"text":"Thanks.","start":366.47687,"end":366.97687,"sentiment":"positive","sentiment_score":0.7525573968887329}],"sentiment":"positive","sentiment_score":0.6061448216438293,"num_words":10,"start":344.15,"end":366.97687},{"sentences":[{"text":"Okay.","start":368.63687,"end":369.03687,"sentiment":"neutral","sentiment_score":0.29535043239593506},{"text":"Bye.","start":369.03687,"end":369.53687,"sentiment":"neutral","sentiment_score":0.19381403923034668}],"sentiment":"neutral","sentiment_score":0.24458223581314087,"num_words":2,"start":368.63687,"end":369.53687}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. Who is this?\n\nChannel 0: Hi. Good afternoon. This is Airtel accounts. Am I speaking to Salman\n\nChannel 1: Hi.\n\nChannel 0: Arif?\n\nChannel 1: Yes.\n\nChannel 0: Hi, Arif. Could you hear me better?\n\nChannel 1: Yes. I can hear you.\n\nChannel 0: Okay. Thank you. So this is in reference with your July invoice. If you could remember, this will be the free month that we promised to you. Right?\n\nChannel 1: Yep. Yep.\n\nChannel 0: Okay. So I just wanted to let you know that I will be tagging it as paid. So technically, systematically, you still receive the receipt, but this is for free. Okay? It will not be deducted to any anyway, you don't have any direct debit setup.\n\nYou're manually paying your account invoice monthly. Right?\n\nChannel 1: Yeah. So also with that because I I was going to call you anyway. So after July finishes, I would like to end I would like to end the service with Airtel. Is this okay? Because I remember you said that it needs to be one month in advance notice.\n\nSo if I give you notice\n\nChannel 0: Yeah.\n\nChannel 1: now Yeah. If I give you notice now one month in advance, is it okay?\n\nChannel 0: When are you\n\nChannel 1: When\n\nChannel 0: going\n\nChannel 1: are you\n\nChannel 0: to what date?\n\nChannel 1: So once this July finishes, you tell me which date it will be finished, and that day will be the last week Airtel.\n\nChannel 0: Let me check here.\n\nChannel 1: Thank you.\n\nChannel 0: You're welcome. One moment. Okay? Just bear\n\nChannel 1: No\n\nChannel 0: with\n\nChannel 1: worries.\n\nChannel 0: me. Are are you moving out? Reason why you are canceling it?\n\nChannel 1: Yeah. Yeah. I I'm I'm not gonna keep this property under my management anymore. It's just a rental for Airbnb. So, yeah, I'm getting rid of the business.\n\nChannel 0: Oh, would you like us to provide you a service? We can provide you a service to your new location. Just provide your address so you could save\n\nChannel 1: I\n\nChannel 0: a\n\nChannel 1: I\n\nChannel 0: connection\n\nChannel 1: I have\n\nChannel 0: fee.\n\nChannel 1: I'm I'm renting out the place with friends, so that place already have Internet. So,\n\nChannel 0: Oh, I see. It's like\n\nChannel 1: yeah,\n\nChannel 0: a\n\nChannel 1: you cannot\n\nChannel 0: package. It's an with active Internet service with your new location. Is that what you're trying to say?\n\nChannel 1: Yeah. Yeah. So the other place I live, it's like a share share with other people. So I can't I don't have control\n\nChannel 0: I see.\n\nChannel 1: on that. So\n\nChannel 0: I\n\nChannel 1: if in\n\nChannel 0: see.\n\nChannel 1: future we need for another property, I will contact you again, but this will\n\nChannel 0: Sure.\n\nChannel 1: be the last month once\n\nChannel 0: Yeah. So when are you planning to move out from this address you have right now?\n\nChannel 1: this is done. So I have I have mid July, but because I get July is whole month. So whenever the date the finish date with with you guys, you tell me which date, and then I will contact with the other other person who is going to be managing his Liberty, and he can decide whatever.\n\nChannel 0: Okay. So, yeah, that person who will occupy your address that you are leaving, which you have an active Internet with us, you can go ahead and let that person to give us a call before the thirty first if he or she would like to continue. In that way, we can go\n\nChannel 1: Okay.\n\nChannel 0: ahead\n\nChannel 1: So\n\nChannel 0: and are you related to that person, if I may ask?\n\nChannel 1: yeah. Yeah. So I just want to find out because which email address I should send you the email to confirm that this month service with me will be completely canceled after this month finishes. And I\n\nChannel 0: No.\n\nChannel 1: I need\n\nChannel 0: This\n\nChannel 1: a\n\nChannel 0: will\n\nChannel 1: confirmation.\n\nChannel 0: be\n\nChannel 1: Let's see.\n\nChannel 0: this will be your notice since I have you on the line. So your the free month is good until the thirty first of this month, July. So technically,\n\nChannel 1: Okay.\n\nChannel 0: that's the best time to cancel it. And then once the can so, man, usually, we're processing a cancellation during morning. So once your service has been canceled, we will also send you a email confirmation to the email that we have on record so you do have a reference.\n\nChannel 1: Okay.\n\nChannel 0: K?\n\nChannel 1: Okay.\n\nChannel 0: So\n\nChannel 1: So\n\nChannel 0: that\n\nChannel 1: please\n\nChannel 0: will\n\nChannel 1: send\n\nChannel 0: happen\n\nChannel 1: me an email.\n\nChannel 0: on the thirty first.\n\nChannel 1: Okay. So, yeah, just send me an email that I had this conversation with you today, and I I requested the cancellation from the July 31. So so\n\nChannel 0: Yeah.\n\nChannel 1: I have the reference for so\n\nChannel 0: Of\n\nChannel 1: after\n\nChannel 0: course.\n\nChannel 1: thirty first after July 31, I don't get billed anymore.\n\nChannel 0: That is right. And then I will just tag your current invoices page since this is the promise that they provided to you last\n\nChannel 1: Yeah.\n\nChannel 0: from the previous month. Right?\n\nChannel 1: Yes.\n\nChannel 0: So\n\nChannel 1: Thank you.\n\nChannel 0: yeah. You're welcome. And then do you have any phone number to the person who will be residing to this address? Maybe we can\n\nChannel 1: I\n\nChannel 0: talk.\n\nChannel 1: will I will contact him.\n\nChannel 0: Mm-mm.\n\nChannel 1: And then if he's interested, I will I will ask him to give you a call.\n\nChannel 0: Okay. That's\n\nChannel 1: Alright.\n\nChannel 0: perfect. So just let that person to give us a call. Okay? Then and\n\nChannel 1: Thank\n\nChannel 0: then\n\nChannel 1: you.\n\nChannel 0: if if that person decided you are authorizing, right, just to get this account and so on and so forth\n\nChannel 1: Yeah.\n\nChannel 0: about\n\nChannel 1: Yeah.\n\nChannel 0: your\n\nChannel 1: No problem.\n\nChannel 0: this address. Okay. Got it. So I'll be sending you an email, salman\n\nChannel 1: Thank you.\n\nChannel 0: arif2050@gmail.com.\n\nChannel 1: Yep.\n\nChannel 0: So, yeah, I'll tag this invoice as well.\n\nChannel 1: Oh,\n\nChannel 0: Alright?\n\nChannel 1: perfect. Thank you.\n\nChannel 0: You're welcome, and appreciate you answer my phone call if you have any question or if you need our services in the future to your new location, please let us know and we'll be more than happy to welcome you back. Okay?\n\nChannel 1: Thank you very much.\n\nChannel 0: Thank you. Have\n\nChannel 1: Thanks.\n\nChannel 0: a good one. Be safe.\n\nChannel 1: Okay. Bye.\n\nChannel 0: Mhmm.","paragraphs":[{"sentences":[{"text":"Hi.","start":3.6,"end":3.84,"sentiment":"neutral","sentiment_score":0.0017867670394480228},{"text":"Who is this?","start":3.84,"end":4.66,"sentiment":"neutral","sentiment_score":0.0006021776547034582}],"sentiment":"neutral","sentiment_score":0.0008983250008895993,"channel":1,"num_words":4,"start":3.6,"end":4.66},{"sentences":[{"text":"Hi.","start":5.92,"end":6.24,"sentiment":"neutral","sentiment_score":0.058795154094696045},{"text":"Good afternoon.","start":6.24,"end":6.98,"sentiment":"neutral","sentiment_score":0.21826030313968658},{"text":"This is Airtel accounts.","start":7.12,"end":8.639999,"sentiment":"neutral","sentiment_score":0.10514910519123077},{"text":"Am I speaking to Salman","start":8.639999,"end":10.0199995,"sentiment":"neutral","sentiment_score":0.04515605159103871}],"sentiment":"neutral","sentiment_score":0.09514103659118216,"channel":0,"num_words":12,"start":5.92,"end":10.0199995},{"sentences":[{"text":"Hi.","start":9.679999,"end":10.179999,"sentiment":"neutral","sentiment_score":0.03357195854187012}],"sentiment":"neutral","sentiment_score":0.03357195854187012,"channel":1,"num_words":1,"start":9.679999,"end":10.179999},{"sentences":[{"text":"Arif?","start":10.16,"end":10.66,"sentiment":"neutral","sentiment_score":0.0331176221370697}],"sentiment":"neutral","sentiment_score":0.0331176221370697,"channel":0,"num_words":1,"start":10.16,"end":10.66},{"sentences":[{"text":"Yes.","start":11.12,"end":11.62,"sentiment":"neutral","sentiment_score":0.04480908811092377}],"sentiment":"neutral","sentiment_score":0.04480908811092377,"channel":1,"num_words":1,"start":11.12,"end":11.62},{"sentences":[{"text":"Hi, Arif.","start":12.719999,"end":13.44,"sentiment":"neutral","sentiment_score":0.03391512483358383},{"text":"Could you hear me better?","start":13.44,"end":14.58,"sentiment":"neutral","sentiment_score":0.0062059078365564345}],"sentiment":"neutral","sentiment_score":0.014122826978564262,"channel":0,"num_words":7,"start":12.719999,"end":14.58},{"sentences":[{"text":"Yes.","start":16.005,"end":16.244999,"sentiment":"neutral","sentiment_score":0.07920874655246735},{"text":"I can hear you.","start":16.244999,"end":17.145,"sentiment":"neutral","sentiment_score":0.09408582374453545}],"sentiment":"neutral","sentiment_score":0.09111040830612183,"channel":1,"num_words":5,"start":16.005,"end":17.145},{"sentences":[{"text":"Okay.","start":17.455,"end":17.775,"sentiment":"neutral","sentiment_score":0.2526974081993103},{"text":"Thank you.","start":17.775,"end":18.494999,"sentiment":"positive","sentiment_score":0.49357128143310547},{"text":"So this is in reference with your July invoice.","start":18.494999,"end":21.795,"sentiment":"neutral","sentiment_score":0.18880942629443276},{"text":"If you could remember, this will be the free month that we promised to you.","start":23.134998,"end":28.435,"sentiment":"neutral","sentiment_score":0.2659268786509832},{"text":"Right?","start":28.494999,"end":28.98,"sentiment":"neutral","sentiment_score":0.16249924898147583}],"sentiment":"neutral","sentiment_score":0.25323311558791567,"channel":0,"num_words":28,"start":17.455,"end":28.98},{"sentences":[{"text":"Yep.","start":29.09,"end":29.59,"sentiment":"neutral","sentiment_score":0.12248332798480988},{"text":"Yep.","start":29.650002,"end":30.150002,"sentiment":"neutral","sentiment_score":0.14158271253108978}],"sentiment":"neutral","sentiment_score":0.13203302025794983,"channel":1,"num_words":2,"start":29.09,"end":30.150002},{"sentences":[{"text":"Okay.","start":30.34,"end":30.84,"sentiment":"neutral","sentiment_score":0.20299559831619263},{"text":"So I just wanted to let you know that I will be tagging it as paid.","start":30.9,"end":35.8,"sentiment":"neutral","sentiment_score":0.33140782453119755},{"text":"So technically, systematically, you still receive the receipt, but this is for free.","start":36.02,"end":42.915,"sentiment":"neutral","sentiment_score":0.31985788620435274},{"text":"Okay?","start":42.995003,"end":43.395,"sentiment":"neutral","sentiment_score":0.18507273495197296},{"text":"It will not be deducted to any anyway, you don't have any direct debit setup.","start":43.395,"end":49.555,"sentiment":"neutral","sentiment_score":0.06494783163070679}],"sentiment":"neutral","sentiment_score":0.23528181567140247,"channel":0,"num_words":46,"start":30.34,"end":49.555},{"sentences":[{"text":"You're manually paying your account invoice monthly.","start":49.555,"end":54.695,"sentiment":"neutral","sentiment_score":0.08996910176106862},{"text":"Right?","start":54.755,"end":55.255,"sentiment":"neutral","sentiment_score":0.07130685448646545}],"sentiment":"neutral","sentiment_score":0.08763632085174322,"channel":0,"num_words":8,"start":49.555,"end":55.255},{"sentences":[{"text":"Yeah.","start":56.190002,"end":56.670002,"sentiment":"neutral","sentiment_score":0.05278728902339935},{"text":"So also with that because I I was going to call you anyway.","start":56.670002,"end":59.730003,"sentiment":"neutral","sentiment_score":0.010544903003252469},{"text":"So after July finishes, I would like to end I would like to end the service with Airtel.","start":60.190002,"end":67.17,"sentiment":"neutral","sentiment_score":-0.032743282719618745},{"text":"Is this okay?","start":69.005,"end":69.805,"sentiment":"neutral","sentiment_score":0.04774793051183224},{"text":"Because I remember you said that it needs to be one month in advance notice.","start":69.805,"end":75.025,"sentiment":"neutral","sentiment_score":-0.02003468672434489}],"sentiment":"neutral","sentiment_score":-0.011135691404342651,"channel":1,"num_words":50,"start":56.190002,"end":75.025},{"sentences":[{"text":"So if I give you notice","start":75.085,"end":76.845,"sentiment":"neutral","sentiment_score":0.0011722136599322164}],"sentiment":"neutral","sentiment_score":0.0011722136599322164,"channel":1,"num_words":6,"start":75.085,"end":76.845},{"sentences":[{"text":"Yeah.","start":76.465004,"end":76.965004,"sentiment":"neutral","sentiment_score":0.02043895237147808}],"sentiment":"neutral","sentiment_score":0.02043895237147808,"channel":0,"num_words":1,"start":76.465004,"end":76.965004},{"sentences":[{"text":"now Yeah.","start":76.845,"end":77.565,"sentiment":"neutral","sentiment_score":0.028966711834073067},{"text":"If I give you notice now one month in advance, is it okay?","start":77.645004,"end":81.09,"sentiment":"neutral","sentiment_score":0.02250409498810768}],"sentiment":"neutral","sentiment_score":0.0233657772342364,"channel":1,"num_words":15,"start":76.845,"end":81.09},{"sentences":[{"text":"When are you","start":81.905,"end":82.705,"sentiment":"neutral","sentiment_score":-0.00679888017475605}],"sentiment":"neutral","sentiment_score":-0.00679888017475605,"channel":0,"num_words":3,"start":81.905,"end":82.705},{"sentences":[{"text":"When","start":82.53,"end":82.77,"sentiment":"neutral","sentiment_score":-0.005384966731071472}],"sentiment":"neutral","sentiment_score":-0.005384966731071472,"channel":1,"num_words":1,"start":82.53,"end":82.77},{"sentences":[{"text":"going","start":82.705,"end":83.185,"sentiment":"neutral","sentiment_score":-0.006652049720287323}],"sentiment":"neutral","sentiment_score":-0.006652049720287323,"channel":0,"num_words":1,"start":82.705,"end":83.185},{"sentences":[{"text":"are you","start":82.77,"end":83.42999,"sentiment":"neutral","sentiment_score":-0.014300374314188957}],"sentiment":"neutral","sentiment_score":-0.014300374314188957,"channel":1,"num_words":2,"start":82.77,"end":83.42999},{"sentences":[{"text":"to what date?","start":83.185,"end":85.58,"sentiment":"neutral","sentiment_score":-0.003505103290081024}],"sentiment":"neutral","sentiment_score":-0.003505103290081024,"channel":0,"num_words":3,"start":83.185,"end":85.58},{"sentences":[{"text":"So once this July finishes, you tell me which date it will be finished, and that day will be the last week Airtel.","start":87.009995,"end":93.909996,"sentiment":"neutral","sentiment_score":0.021076089338116024}],"sentiment":"neutral","sentiment_score":0.021076089338116024,"channel":1,"num_words":23,"start":87.009995,"end":93.909996},{"sentences":[{"text":"Let me check here.","start":95.32,"end":96.62,"sentiment":"neutral","sentiment_score":0.04327208176255226}],"sentiment":"neutral","sentiment_score":0.04327208176255226,"channel":0,"num_words":4,"start":95.32,"end":96.62},{"sentences":[{"text":"Thank you.","start":97.245,"end":97.985,"sentiment":"neutral","sentiment_score":0.29778867959976196}],"sentiment":"neutral","sentiment_score":0.29778867959976196,"channel":1,"num_words":2,"start":97.245,"end":97.985},{"sentences":[{"text":"You're welcome.","start":98.385,"end":99.205,"sentiment":"neutral","sentiment_score":0.2719981074333191},{"text":"One moment.","start":99.265,"end":99.825,"sentiment":"neutral","sentiment_score":0.10847458988428116},{"text":"Okay?","start":99.825,"end":100.325,"sentiment":"neutral","sentiment_score":0.045777443796396255},{"text":"Just bear","start":100.465,"end":101.104996,"sentiment":"neutral","sentiment_score":0.0008744969964027405}],"sentiment":"neutral","sentiment_score":0.11549597606062889,"channel":0,"num_words":7,"start":98.385,"end":101.104996},{"sentences":[{"text":"No","start":101.085,"end":101.325,"sentiment":"neutral","sentiment_score":-0.05935647338628769}],"sentiment":"neutral","sentiment_score":-0.05935647338628769,"channel":1,"num_words":1,"start":101.085,"end":101.325},{"sentences":[{"text":"with","start":101.104996,"end":101.345,"sentiment":"neutral","sentiment_score":-0.16275253891944885}],"sentiment":"neutral","sentiment_score":-0.16275253891944885,"channel":0,"num_words":1,"start":101.104996,"end":101.345},{"sentences":[{"text":"worries.","start":101.325,"end":101.825,"sentiment":"neutral","sentiment_score":-0.11799734830856325}],"sentiment":"neutral","sentiment_score":-0.11799734830856325,"channel":1,"num_words":1,"start":101.325,"end":101.825},{"sentences":[{"text":"me.","start":101.345,"end":101.845,"sentiment":"neutral","sentiment_score":-0.10865716636180878},{"text":"Are are you moving out?","start":109.345,"end":111.445,"sentiment":"neutral","sentiment_score":-0.17271300852298738},{"text":"Reason why you are canceling it?","start":111.99,"end":114.09,"sentiment":"neutral","sentiment_score":-0.22263145943482718}],"sentiment":"neutral","sentiment_score":-0.1923342471321424,"channel":0,"num_words":12,"start":101.345,"end":114.09},{"sentences":[{"text":"Yeah.","start":114.51,"end":114.75,"sentiment":"neutral","sentiment_score":-0.114059180021286},{"text":"Yeah.","start":114.75,"end":115.07,"sentiment":"neutral","sentiment_score":-0.13892164826393127},{"text":"I I'm I'm not gonna keep this property under my management anymore.","start":115.07,"end":119.17,"sentiment":"neutral","sentiment_score":-0.3096330414215724},{"text":"It's just a rental for Airbnb.","start":119.229996,"end":121.25,"sentiment":"neutral","sentiment_score":-0.22724191596110663},{"text":"So, yeah, I'm getting rid of the business.","start":121.549995,"end":123.57,"sentiment":"neutral","sentiment_score":-0.23033027350902557}],"sentiment":"neutral","sentiment_score":-0.25623825032796177,"channel":1,"num_words":28,"start":114.51,"end":123.57},{"sentences":[{"text":"Oh, would you like us to provide you a service?","start":124.155,"end":127.195,"sentiment":"neutral","sentiment_score":0.01913921143859625},{"text":"We can provide you a service to your new location.","start":127.195,"end":129.855,"sentiment":"neutral","sentiment_score":0.11100592985749244},{"text":"Just provide your address so you could save","start":130.075,"end":132.575,"sentiment":"neutral","sentiment_score":0.07108633033931255}],"sentiment":"neutral","sentiment_score":0.06679078770269241,"channel":0,"num_words":28,"start":124.155,"end":132.575},{"sentences":[{"text":"I","start":132.725,"end":133.045,"sentiment":"neutral","sentiment_score":-0.017277076840400696}],"sentiment":"neutral","sentiment_score":-0.017277076840400696,"channel":1,"num_words":1,"start":132.725,"end":133.045},{"sentences":[{"text":"a","start":132.875,"end":133.115,"sentiment":"neutral","sentiment_score":-0.006794620305299759}],"sentiment":"neutral","sentiment_score":-0.006794620305299759,"channel":0,"num_words":1,"start":132.875,"end":133.115},{"sentences":[{"text":"I","start":133.045,"end":133.125,"sentiment":"neutral","sentiment_score":-0.033953290432691574}],"sentiment":"neutral","sentiment_score":-0.033953290432691574,"channel":1,"num_words":1,"start":133.045,"end":133.125},{"sentences":[{"text":"connection","start":133.115,"end":133.615,"sentiment":"neutral","sentiment_score":-0.0385189987719059}],"sentiment":"neutral","sentiment_score":-0.0385189987719059,"channel":0,"num_words":1,"start":133.115,"end":133.615},{"sentences":[{"text":"I have","start":133.125,"end":133.525,"sentiment":"neutral","sentiment_score":-0.055212048813700676}],"sentiment":"neutral","sentiment_score":-0.055212048813700676,"channel":1,"num_words":2,"start":133.125,"end":133.525},{"sentences":[{"text":"fee.","start":133.755,"end":134.255,"sentiment":"neutral","sentiment_score":-0.030551539734005928}],"sentiment":"neutral","sentiment_score":-0.030551539734005928,"channel":0,"num_words":1,"start":133.755,"end":134.255},{"sentences":[{"text":"I'm I'm renting out the place with friends, so that place already have Internet.","start":135.045,"end":139.29001,"sentiment":"neutral","sentiment_score":0.05512792111507484},{"text":"So,","start":139.43001,"end":139.93001,"sentiment":"neutral","sentiment_score":-0.0031950511038303375}],"sentiment":"neutral","sentiment_score":0.05123972296714783,"channel":1,"num_words":15,"start":135.045,"end":139.93001},{"sentences":[{"text":"Oh, I see.","start":140.21,"end":140.85,"sentiment":"neutral","sentiment_score":-0.1017406980196635},{"text":"It's like","start":140.85,"end":141.33,"sentiment":"neutral","sentiment_score":-0.21036304533481598}],"sentiment":"neutral","sentiment_score":-0.14518963694572448,"channel":0,"num_words":5,"start":140.21,"end":141.33},{"sentences":[{"text":"yeah,","start":141.19,"end":141.35,"sentiment":"neutral","sentiment_score":-0.19830448925495148}],"sentiment":"neutral","sentiment_score":-0.19830448925495148,"channel":1,"num_words":1,"start":141.19,"end":141.35},{"sentences":[{"text":"a","start":141.33,"end":141.56999,"sentiment":"neutral","sentiment_score":-0.26991522312164307}],"sentiment":"neutral","sentiment_score":-0.26991522312164307,"channel":0,"num_words":1,"start":141.33,"end":141.56999},{"sentences":[{"text":"you cannot","start":141.35,"end":141.83,"sentiment":"neutral","sentiment_score":-0.2926560938358307}],"sentiment":"neutral","sentiment_score":-0.2926560938358307,"channel":1,"num_words":2,"start":141.35,"end":141.83},{"sentences":[{"text":"package.","start":141.56999,"end":142.06999,"sentiment":"neutral","sentiment_score":-0.25680863857269287},{"text":"It's an with active Internet service with your new location.","start":142.53,"end":147.09,"sentiment":"neutral","sentiment_score":-0.0831705942749977},{"text":"Is that what you're trying to say?","start":147.09,"end":148.70999,"sentiment":"neutral","sentiment_score":-0.10663155572754997}],"sentiment":"neutral","sentiment_score":-0.10194085952308443,"channel":0,"num_words":18,"start":141.56999,"end":148.70999},{"sentences":[{"text":"Yeah.","start":150.215,"end":150.375,"sentiment":"neutral","sentiment_score":-0.04456080496311188},{"text":"Yeah.","start":150.375,"end":150.61499,"sentiment":"neutral","sentiment_score":-0.037699390202760696},{"text":"So the other place I live, it's like a share share with other people.","start":150.61499,"end":154.375,"sentiment":"neutral","sentiment_score":-0.10162064406488623},{"text":"So I can't I don't have control","start":154.375,"end":157.015,"sentiment":"negative","sentiment_score":-0.34492023076329914}],"sentiment":"neutral","sentiment_score":-0.17040829684423364,"channel":1,"num_words":23,"start":150.215,"end":157.015},{"sentences":[{"text":"I see.","start":156.60501,"end":157.425,"sentiment":"neutral","sentiment_score":-0.26202765107154846}],"sentiment":"neutral","sentiment_score":-0.26202765107154846,"channel":0,"num_words":2,"start":156.60501,"end":157.425},{"sentences":[{"text":"on that.","start":157.015,"end":157.595,"sentiment":"neutral","sentiment_score":-0.19171613454818726},{"text":"So","start":157.89499,"end":158.295,"sentiment":"neutral","sentiment_score":-0.11549270153045654}],"sentiment":"neutral","sentiment_score":-0.166308323542277,"channel":1,"num_words":3,"start":157.015,"end":158.295},{"sentences":[{"text":"I","start":158.285,"end":158.685,"sentiment":"neutral","sentiment_score":-0.11496761441230774}],"sentiment":"neutral","sentiment_score":-0.11496761441230774,"channel":0,"num_words":1,"start":158.285,"end":158.685},{"sentences":[{"text":"if in","start":158.295,"end":158.775,"sentiment":"neutral","sentiment_score":-0.15005141869187355}],"sentiment":"neutral","sentiment_score":-0.15005141869187355,"channel":1,"num_words":2,"start":158.295,"end":158.775},{"sentences":[{"text":"see.","start":158.685,"end":159.185,"sentiment":"neutral","sentiment_score":-0.09418602287769318}],"sentiment":"neutral","sentiment_score":-0.09418602287769318,"channel":0,"num_words":1,"start":158.685,"end":159.185},{"sentences":[{"text":"future we need for another property, I will contact you again, but this will","start":158.775,"end":162.69499,"sentiment":"neutral","sentiment_score":-0.08644907522414412}],"sentiment":"neutral","sentiment_score":-0.08644907522414412,"channel":1,"num_words":14,"start":158.775,"end":162.69499},{"sentences":[{"text":"Sure.","start":162.60501,"end":163.10501,"sentiment":"neutral","sentiment_score":-0.030189117416739464}],"sentiment":"neutral","sentiment_score":-0.030189117416739464,"channel":0,"num_words":1,"start":162.60501,"end":163.10501},{"sentences":[{"text":"be the last month once","start":162.69499,"end":164.19,"sentiment":"neutral","sentiment_score":-0.05312550999224186}],"sentiment":"neutral","sentiment_score":-0.05312550999224186,"channel":1,"num_words":5,"start":162.69499,"end":164.19},{"sentences":[{"text":"Yeah.","start":164.365,"end":164.865,"sentiment":"neutral","sentiment_score":-0.00033362768590450287},{"text":"So when are you planning to move out from this address you have right now?","start":165.82,"end":170.32,"sentiment":"neutral","sentiment_score":-0.007976244762539863}],"sentiment":"neutral","sentiment_score":-0.0074985811952501535,"channel":0,"num_words":16,"start":164.365,"end":170.32},{"sentences":[{"text":"this is done.","start":170.35,"end":170.99,"sentiment":"neutral","sentiment_score":-0.026248164474964142},{"text":"So I have I have mid July, but because I get July is whole month.","start":170.99,"end":178.40501,"sentiment":"neutral","sentiment_score":-0.02092283045252164},{"text":"So whenever the date the finish date with with you guys, you tell me which date, and then I will contact with the other other person who is going to be managing his Liberty, and he can decide whatever.","start":178.705,"end":194.32,"sentiment":"neutral","sentiment_score":0.0032487023526277295}],"sentiment":"neutral","sentiment_score":-0.004664694008074309,"channel":1,"num_words":57,"start":170.35,"end":194.32},{"sentences":[{"text":"Okay.","start":195.37999,"end":195.87999,"sentiment":"neutral","sentiment_score":0.08917650580406189},{"text":"So, yeah, that person who will occupy your address that you are leaving, which you have an active Internet with us, you can go ahead and let that person to give us a call before the thirty first if he or she would like to continue.","start":195.93999,"end":215.45499,"sentiment":"neutral","sentiment_score":0.07694747015509916},{"text":"In that way, we can go","start":216.075,"end":217.92,"sentiment":"neutral","sentiment_score":0.10555646444360416}],"sentiment":"neutral","sentiment_score":0.0804169607471745,"channel":0,"num_words":53,"start":195.37999,"end":217.92},{"sentences":[{"text":"Okay.","start":217.72,"end":218.20001,"sentiment":"neutral","sentiment_score":0.0319429412484169}],"sentiment":"neutral","sentiment_score":0.0319429412484169,"channel":1,"num_words":1,"start":217.72,"end":218.20001},{"sentences":[{"text":"ahead","start":217.92,"end":218.23999,"sentiment":"neutral","sentiment_score":0.006077006459236145}],"sentiment":"neutral","sentiment_score":0.006077006459236145,"channel":0,"num_words":1,"start":217.92,"end":218.23999},{"sentences":[{"text":"So","start":218.20001,"end":218.36,"sentiment":"neutral","sentiment_score":-0.009329291060566902}],"sentiment":"neutral","sentiment_score":-0.009329291060566902,"channel":1,"num_words":1,"start":218.20001,"end":218.36},{"sentences":[{"text":"and are you related to that person, if I may ask?","start":218.23999,"end":221.7,"sentiment":"neutral","sentiment_score":-0.020535217090086502}],"sentiment":"neutral","sentiment_score":-0.020535217090086502,"channel":0,"num_words":11,"start":218.23999,"end":221.7},{"sentences":[{"text":"yeah.","start":222.36,"end":222.68001,"sentiment":"neutral","sentiment_score":-0.014174576848745346},{"text":"Yeah.","start":222.68001,"end":223.0,"sentiment":"neutral","sentiment_score":-0.03290622681379318},{"text":"So I just want to find out because which email address I should send you the email to confirm that this month service with me will be completely canceled after this month finishes.","start":223.0,"end":234.935,"sentiment":"neutral","sentiment_score":-0.23805246615048611},{"text":"And I","start":235.155,"end":235.635,"sentiment":"neutral","sentiment_score":-0.1883406639099121}],"sentiment":"neutral","sentiment_score":-0.223770094985092,"channel":1,"num_words":37,"start":222.36,"end":235.635},{"sentences":[{"text":"No.","start":235.585,"end":235.825,"sentiment":"neutral","sentiment_score":-0.2564825117588043}],"sentiment":"neutral","sentiment_score":-0.2564825117588043,"channel":0,"num_words":1,"start":235.585,"end":235.825},{"sentences":[{"text":"I need","start":235.635,"end":235.955,"sentiment":"neutral","sentiment_score":-0.20150861144065857}],"sentiment":"neutral","sentiment_score":-0.20150861144065857,"channel":1,"num_words":2,"start":235.635,"end":235.955},{"sentences":[{"text":"This","start":235.825,"end":236.065,"sentiment":"neutral","sentiment_score":-0.2147238850593567}],"sentiment":"neutral","sentiment_score":-0.2147238850593567,"channel":0,"num_words":1,"start":235.825,"end":236.065},{"sentences":[{"text":"a","start":235.955,"end":236.115,"sentiment":"neutral","sentiment_score":-0.29059261083602905}],"sentiment":"neutral","sentiment_score":-0.29059261083602905,"channel":1,"num_words":1,"start":235.955,"end":236.115},{"sentences":[{"text":"will","start":236.065,"end":236.385,"sentiment":"neutral","sentiment_score":-0.28563928604125977}],"sentiment":"neutral","sentiment_score":-0.28563928604125977,"channel":0,"num_words":1,"start":236.065,"end":236.385},{"sentences":[{"text":"confirmation.","start":236.115,"end":236.615,"sentiment":"neutral","sentiment_score":-0.2574117183685303}],"sentiment":"neutral","sentiment_score":-0.2574117183685303,"channel":1,"num_words":1,"start":236.115,"end":236.615},{"sentences":[{"text":"be","start":236.385,"end":236.885,"sentiment":"neutral","sentiment_score":-0.09242831915616988}],"sentiment":"neutral","sentiment_score":-0.09242831915616988,"channel":0,"num_words":1,"start":236.385,"end":236.885},{"sentences":[{"text":"Let's see.","start":236.755,"end":237.415,"sentiment":"neutral","sentiment_score":-0.12750498205423355}],"sentiment":"neutral","sentiment_score":-0.12750498205423355,"channel":1,"num_words":2,"start":236.755,"end":237.415},{"sentences":[{"text":"this will be your notice since I have you on the line.","start":237.665,"end":241.425,"sentiment":"neutral","sentiment_score":-0.11476883975168069},{"text":"So your the free month is good until the thirty first of this month, July.","start":241.425,"end":247.61,"sentiment":"neutral","sentiment_score":-0.0713773362338543},{"text":"So technically,","start":248.15,"end":248.89,"sentiment":"neutral","sentiment_score":-0.08526806905865669}],"sentiment":"neutral","sentiment_score":-0.09029042271190676,"channel":0,"num_words":29,"start":237.665,"end":248.89},{"sentences":[{"text":"Okay.","start":248.73999,"end":249.23999,"sentiment":"neutral","sentiment_score":-0.1680680811405182}],"sentiment":"neutral","sentiment_score":-0.1680680811405182,"channel":1,"num_words":1,"start":248.73999,"end":249.23999},{"sentences":[{"text":"that's the best time to cancel it.","start":249.75,"end":253.12999,"sentiment":"negative","sentiment_score":-0.401890258703913},{"text":"And then once the can so, man, usually, we're processing a cancellation during morning.","start":253.34999,"end":261.175,"sentiment":"neutral","sentiment_score":-0.008870048182351249},{"text":"So once your service has been canceled, we will also send you a email confirmation to the email that we have on record so you do have a reference.","start":261.555,"end":272.215,"sentiment":"neutral","sentiment_score":0.03560389893065239}],"sentiment":"neutral","sentiment_score":-0.03809798832982778,"channel":0,"num_words":50,"start":249.75,"end":272.215},{"sentences":[{"text":"Okay.","start":272.98,"end":273.22,"sentiment":"neutral","sentiment_score":0.024025611579418182}],"sentiment":"neutral","sentiment_score":0.024025611579418182,"channel":1,"num_words":1,"start":272.98,"end":273.22},{"sentences":[{"text":"K?","start":273.08002,"end":273.58002,"sentiment":"neutral","sentiment_score":0.017265498638153076}],"sentiment":"neutral","sentiment_score":0.017265498638153076,"channel":0,"num_words":1,"start":273.08002,"end":273.58002},{"sentences":[{"text":"Okay.","start":273.22,"end":273.72,"sentiment":"neutral","sentiment_score":0.028943538665771484}],"sentiment":"neutral","sentiment_score":0.028943538665771484,"channel":1,"num_words":1,"start":273.22,"end":273.72},{"sentences":[{"text":"So","start":273.72,"end":274.04,"sentiment":"neutral","sentiment_score":0.03057609312236309}],"sentiment":"neutral","sentiment_score":0.03057609312236309,"channel":0,"num_words":1,"start":273.72,"end":274.04},{"sentences":[{"text":"So","start":273.86002,"end":274.1,"sentiment":"neutral","sentiment_score":0.036881834268569946}],"sentiment":"neutral","sentiment_score":0.036881834268569946,"channel":1,"num_words":1,"start":273.86002,"end":274.1},{"sentences":[{"text":"that","start":274.04,"end":274.28,"sentiment":"neutral","sentiment_score":0.04491814970970154}],"sentiment":"neutral","sentiment_score":0.04491814970970154,"channel":0,"num_words":1,"start":274.04,"end":274.28},{"sentences":[{"text":"please","start":274.1,"end":274.42,"sentiment":"neutral","sentiment_score":0.043660398572683334}],"sentiment":"neutral","sentiment_score":0.043660398572683334,"channel":1,"num_words":1,"start":274.1,"end":274.42},{"sentences":[{"text":"will","start":274.28,"end":274.52002,"sentiment":"neutral","sentiment_score":0.04643246531486511}],"sentiment":"neutral","sentiment_score":0.04643246531486511,"channel":0,"num_words":1,"start":274.28,"end":274.52002},{"sentences":[{"text":"send","start":274.42,"end":274.58002,"sentiment":"neutral","sentiment_score":0.042672209441661835}],"sentiment":"neutral","sentiment_score":0.042672209441661835,"channel":1,"num_words":1,"start":274.42,"end":274.58002},{"sentences":[{"text":"happen","start":274.52002,"end":274.84,"sentiment":"neutral","sentiment_score":0.034635402262210846}],"sentiment":"neutral","sentiment_score":0.034635402262210846,"channel":0,"num_words":1,"start":274.52002,"end":274.84},{"sentences":[{"text":"me an email.","start":274.58002,"end":275.32,"sentiment":"neutral","sentiment_score":0.03463360294699669}],"sentiment":"neutral","sentiment_score":0.03463360294699669,"channel":1,"num_words":3,"start":274.58002,"end":275.32},{"sentences":[{"text":"on the thirty first.","start":274.84,"end":276.06,"sentiment":"neutral","sentiment_score":0.013843797380104661}],"sentiment":"neutral","sentiment_score":0.013843797380104661,"channel":0,"num_words":4,"start":274.84,"end":276.06},{"sentences":[{"text":"Okay.","start":276.9,"end":277.38,"sentiment":"neutral","sentiment_score":0.026717495173215863},{"text":"So, yeah, just send me an email that I had this conversation with you today, and I I requested the cancellation from the July 31.","start":277.38,"end":285.56,"sentiment":"neutral","sentiment_score":0.012434410229325295},{"text":"So so","start":285.7,"end":286.26,"sentiment":"neutral","sentiment_score":-0.00745156966149807}],"sentiment":"neutral","sentiment_score":0.011524093270834004,"channel":1,"num_words":28,"start":276.9,"end":286.26},{"sentences":[{"text":"Yeah.","start":286.12,"end":286.62,"sentiment":"neutral","sentiment_score":-0.005717206746339798}],"sentiment":"neutral","sentiment_score":-0.005717206746339798,"channel":0,"num_words":1,"start":286.12,"end":286.62},{"sentences":[{"text":"I have the reference for so","start":286.26,"end":288.675,"sentiment":"neutral","sentiment_score":-0.011866949032992125}],"sentiment":"neutral","sentiment_score":-0.011866949032992125,"channel":1,"num_words":6,"start":286.26,"end":288.675},{"sentences":[{"text":"Of","start":288.555,"end":288.715,"sentiment":"neutral","sentiment_score":-0.050932325422763824}],"sentiment":"neutral","sentiment_score":-0.050932325422763824,"channel":0,"num_words":1,"start":288.555,"end":288.715},{"sentences":[{"text":"after","start":288.675,"end":289.075,"sentiment":"neutral","sentiment_score":-0.1209571361541748}],"sentiment":"neutral","sentiment_score":-0.1209571361541748,"channel":1,"num_words":1,"start":288.675,"end":289.075},{"sentences":[{"text":"course.","start":288.715,"end":289.215,"sentiment":"neutral","sentiment_score":-0.10870867222547533}],"sentiment":"neutral","sentiment_score":-0.10870867222547533,"channel":0,"num_words":1,"start":288.715,"end":289.215},{"sentences":[{"text":"thirty first after July 31, I don't get billed anymore.","start":289.075,"end":292.215,"sentiment":"neutral","sentiment_score":-0.16664607971906661}],"sentiment":"neutral","sentiment_score":-0.16664607971906661,"channel":1,"num_words":10,"start":289.075,"end":292.215},{"sentences":[{"text":"That is right.","start":292.795,"end":293.675,"sentiment":"neutral","sentiment_score":-0.0016843130191167195},{"text":"And then I will just tag your current invoices page since this is the promise that they provided to you last","start":293.675,"end":301.855,"sentiment":"neutral","sentiment_score":0.028153477147931143}],"sentiment":"neutral","sentiment_score":0.02442375337705016,"channel":0,"num_words":24,"start":292.795,"end":301.855},{"sentences":[{"text":"Yeah.","start":301.79498,"end":302.29498,"sentiment":"neutral","sentiment_score":-0.03571604937314987}],"sentiment":"neutral","sentiment_score":-0.03571604937314987,"channel":1,"num_words":1,"start":301.79498,"end":302.29498},{"sentences":[{"text":"from the previous month.","start":301.93997,"end":303.13998,"sentiment":"neutral","sentiment_score":-0.045767953619360924},{"text":"Right?","start":303.13998,"end":303.63998,"sentiment":"neutral","sentiment_score":0.008959183469414711}],"sentiment":"neutral","sentiment_score":-0.034822526201605794,"channel":0,"num_words":5,"start":301.93997,"end":303.63998},{"sentences":[{"text":"Yes.","start":303.92,"end":304.32,"sentiment":"neutral","sentiment_score":0.08572298288345337}],"sentiment":"neutral","sentiment_score":0.08572298288345337,"channel":1,"num_words":1,"start":303.92,"end":304.32},{"sentences":[{"text":"So","start":304.09998,"end":304.59998,"sentiment":"neutral","sentiment_score":0.155101016163826}],"sentiment":"neutral","sentiment_score":0.155101016163826,"channel":0,"num_words":1,"start":304.09998,"end":304.59998},{"sentences":[{"text":"Thank you.","start":304.32,"end":305.06,"sentiment":"neutral","sentiment_score":0.31886959075927734}],"sentiment":"neutral","sentiment_score":0.31886959075927734,"channel":1,"num_words":2,"start":304.32,"end":305.06},{"sentences":[{"text":"yeah.","start":304.74,"end":305.24,"sentiment":"neutral","sentiment_score":0.18121667206287384},{"text":"You're welcome.","start":305.37997,"end":306.19998,"sentiment":"neutral","sentiment_score":0.28696537017822266},{"text":"And then do you have any phone number to the person who will be residing to this address?","start":306.41998,"end":311.53998,"sentiment":"neutral","sentiment_score":0.05537371016624901},{"text":"Maybe we can","start":311.53998,"end":312.34,"sentiment":"neutral","sentiment_score":0.02857464055220286}],"sentiment":"neutral","sentiment_score":0.07656658821118374,"channel":0,"num_words":24,"start":304.74,"end":312.34},{"sentences":[{"text":"I","start":312.24,"end":312.4,"sentiment":"neutral","sentiment_score":0.0262905340641737}],"sentiment":"neutral","sentiment_score":0.0262905340641737,"channel":1,"num_words":1,"start":312.24,"end":312.4},{"sentences":[{"text":"talk.","start":312.34,"end":312.84,"sentiment":"neutral","sentiment_score":0.02424342930316925}],"sentiment":"neutral","sentiment_score":0.02424342930316925,"channel":0,"num_words":1,"start":312.34,"end":312.84},{"sentences":[{"text":"will I will contact him.","start":312.4,"end":314.56,"sentiment":"neutral","sentiment_score":0.025727733969688416}],"sentiment":"neutral","sentiment_score":0.025727733969688416,"channel":1,"num_words":5,"start":312.4,"end":314.56},{"sentences":[{"text":"Mm-mm.","start":314.325,"end":314.825,"sentiment":"neutral","sentiment_score":0.02068078890442848}],"sentiment":"neutral","sentiment_score":0.02068078890442848,"channel":0,"num_words":1,"start":314.325,"end":314.825},{"sentences":[{"text":"And then if he's interested, I will I will ask him to give you a call.","start":314.56,"end":318.18,"sentiment":"neutral","sentiment_score":0.02702505944762379}],"sentiment":"neutral","sentiment_score":0.02702505944762379,"channel":1,"num_words":16,"start":314.56,"end":318.18},{"sentences":[{"text":"Okay.","start":318.885,"end":319.125,"sentiment":"neutral","sentiment_score":0.09591948986053468},{"text":"That's","start":319.125,"end":319.605,"sentiment":"neutral","sentiment_score":0.14636783301830292}],"sentiment":"neutral","sentiment_score":0.12114366143941879,"channel":0,"num_words":2,"start":318.885,"end":319.605},{"sentences":[{"text":"Alright.","start":319.575,"end":320.075,"sentiment":"neutral","sentiment_score":0.2666231393814087}],"sentiment":"neutral","sentiment_score":0.2666231393814087,"channel":1,"num_words":1,"start":319.575,"end":320.075},{"sentences":[{"text":"perfect.","start":319.605,"end":320.105,"sentiment":"positive","sentiment_score":0.38048914074897766},{"text":"So just let that person to give us a call.","start":320.24503,"end":324.005,"sentiment":"neutral","sentiment_score":0.14630659446120262},{"text":"Okay?","start":324.005,"end":324.505,"sentiment":"neutral","sentiment_score":0.08807805180549622},{"text":"Then and","start":324.725,"end":325.605,"sentiment":"neutral","sentiment_score":0.062296073883771896}],"sentiment":"neutral","sentiment_score":0.146873234638146,"channel":0,"num_words":14,"start":319.605,"end":325.605},{"sentences":[{"text":"Thank","start":325.575,"end":325.73502,"sentiment":"neutral","sentiment_score":0.1228521540760994}],"sentiment":"neutral","sentiment_score":0.1228521540760994,"channel":1,"num_words":1,"start":325.575,"end":325.73502},{"sentences":[{"text":"then","start":325.605,"end":326.08502,"sentiment":"neutral","sentiment_score":0.1721620112657547}],"sentiment":"neutral","sentiment_score":0.1721620112657547,"channel":0,"num_words":1,"start":325.605,"end":326.08502},{"sentences":[{"text":"you.","start":325.73502,"end":326.23502,"sentiment":"neutral","sentiment_score":0.12080828845500946}],"sentiment":"neutral","sentiment_score":0.12080828845500946,"channel":1,"num_words":1,"start":325.73502,"end":326.23502},{"sentences":[{"text":"if if that person decided you are authorizing, right, just to get this account and so on and so forth","start":326.08502,"end":333.68,"sentiment":"neutral","sentiment_score":0.05347462650388479}],"sentiment":"neutral","sentiment_score":0.05347462650388479,"channel":0,"num_words":20,"start":326.08502,"end":333.68},{"sentences":[{"text":"Yeah.","start":334.31,"end":334.63,"sentiment":"neutral","sentiment_score":0.03372737020254135}],"sentiment":"neutral","sentiment_score":0.03372737020254135,"channel":1,"num_words":1,"start":334.31,"end":334.63},{"sentences":[{"text":"about","start":334.46,"end":334.78,"sentiment":"neutral","sentiment_score":0.02332260459661484}],"sentiment":"neutral","sentiment_score":0.02332260459661484,"channel":0,"num_words":1,"start":334.46,"end":334.78},{"sentences":[{"text":"Yeah.","start":334.63,"end":334.79,"sentiment":"neutral","sentiment_score":0.045310501009225845}],"sentiment":"neutral","sentiment_score":0.045310501009225845,"channel":1,"num_words":1,"start":334.63,"end":334.79},{"sentences":[{"text":"your","start":334.78,"end":335.02,"sentiment":"neutral","sentiment_score":0.04149050638079643}],"sentiment":"neutral","sentiment_score":0.04149050638079643,"channel":0,"num_words":1,"start":334.78,"end":335.02},{"sentences":[{"text":"No problem.","start":334.79,"end":335.61,"sentiment":"neutral","sentiment_score":0.11870890855789185}],"sentiment":"neutral","sentiment_score":0.11870890855789185,"channel":1,"num_words":2,"start":334.79,"end":335.61},{"sentences":[{"text":"this address.","start":335.25998,"end":336.0,"sentiment":"neutral","sentiment_score":0.05999480374157429},{"text":"Okay.","start":336.3,"end":336.8,"sentiment":"neutral","sentiment_score":0.12384286522865295},{"text":"Got it.","start":336.86,"end":337.59998,"sentiment":"neutral","sentiment_score":0.14728856086730957},{"text":"So I'll be sending you an email, salman","start":337.66,"end":340.63998,"sentiment":"neutral","sentiment_score":0.12319004721939564}],"sentiment":"neutral","sentiment_score":0.11722538247704506,"channel":0,"num_words":13,"start":335.25998,"end":340.63998},{"sentences":[{"text":"Thank you.","start":340.31,"end":341.21,"sentiment":"neutral","sentiment_score":0.2656085938215256}],"sentiment":"neutral","sentiment_score":0.2656085938215256,"channel":1,"num_words":2,"start":340.31,"end":341.21},{"sentences":[{"text":"arif2050@gmail.com.","start":340.86,"end":343.635,"sentiment":"neutral","sentiment_score":0.11551030725240707}],"sentiment":"neutral","sentiment_score":0.11551030725240707,"channel":0,"num_words":1,"start":340.86,"end":343.635},{"sentences":[{"text":"Yep.","start":344.15,"end":344.65,"sentiment":"neutral","sentiment_score":0.13810239732265472}],"sentiment":"neutral","sentiment_score":0.13810239732265472,"channel":1,"num_words":1,"start":344.15,"end":344.65},{"sentences":[{"text":"So, yeah, I'll tag this invoice as well.","start":344.17502,"end":347.95502,"sentiment":"neutral","sentiment_score":0.15809808298945427}],"sentiment":"neutral","sentiment_score":0.15809808298945427,"channel":0,"num_words":8,"start":344.17502,"end":347.95502},{"sentences":[{"text":"Oh,","start":348.245,"end":348.485,"sentiment":"neutral","sentiment_score":0.20565052330493927}],"sentiment":"neutral","sentiment_score":0.20565052330493927,"channel":1,"num_words":1,"start":348.245,"end":348.485},{"sentences":[{"text":"Alright?","start":348.415,"end":348.915,"sentiment":"neutral","sentiment_score":0.25104647874832153}],"sentiment":"neutral","sentiment_score":0.25104647874832153,"channel":0,"num_words":1,"start":348.415,"end":348.915},{"sentences":[{"text":"perfect.","start":348.485,"end":348.88498,"sentiment":"positive","sentiment_score":0.4740726351737976},{"text":"Thank you.","start":348.88498,"end":349.54498,"sentiment":"positive","sentiment_score":0.49246105551719666}],"sentiment":"positive","sentiment_score":0.486331582069397,"channel":1,"num_words":3,"start":348.485,"end":349.54498},{"sentences":[{"text":"You're welcome, and appreciate you answer my phone call if you have any question or if you need our services in the future to your new location, please let us know and we'll be more than happy to welcome you back.","start":349.93503,"end":363.34998,"sentiment":"positive","sentiment_score":0.5222482492284077},{"text":"Okay?","start":363.34998,"end":363.84998,"sentiment":"neutral","sentiment_score":0.17311207950115204}],"sentiment":"positive","sentiment_score":0.5139354832825207,"channel":0,"num_words":42,"start":349.93503,"end":363.84998},{"sentences":[{"text":"Thank you very much.","start":364.39688,"end":365.45688,"sentiment":"positive","sentiment_score":0.8765357881784439}],"sentiment":"positive","sentiment_score":0.8765357881784439,"channel":1,"num_words":4,"start":364.39688,"end":365.45688},{"sentences":[{"text":"Thank you.","start":365.75,"end":366.38998,"sentiment":"positive","sentiment_score":0.8390159606933594},{"text":"Have","start":366.38998,"end":366.55,"sentiment":"positive","sentiment_score":0.7266741394996643}],"sentiment":"positive","sentiment_score":0.8015686869621277,"channel":0,"num_words":3,"start":365.75,"end":366.55},{"sentences":[{"text":"Thanks.","start":366.47687,"end":366.97687,"sentiment":"positive","sentiment_score":0.7525573968887329}],"sentiment":"positive","sentiment_score":0.7525573968887329,"channel":1,"num_words":1,"start":366.47687,"end":366.97687},{"sentences":[{"text":"a good one.","start":366.55,"end":367.27,"sentiment":"positive","sentiment_score":0.7328559557596842},{"text":"Be safe.","start":367.27,"end":368.00998,"sentiment":"positive","sentiment_score":0.5333600640296936}],"sentiment":"positive","sentiment_score":0.653057599067688,"channel":0,"num_words":5,"start":366.55,"end":368.00998},{"sentences":[{"text":"Okay.","start":368.63687,"end":369.03687,"sentiment":"neutral","sentiment_score":0.29535043239593506},{"text":"Bye.","start":369.03687,"end":369.53687,"sentiment":"neutral","sentiment_score":0.19381403923034668}],"sentiment":"neutral","sentiment_score":0.24458223581314087,"channel":1,"num_words":2,"start":368.63687,"end":369.53687},{"sentences":[{"text":"Mhmm.","start":369.66998,"end":370.15195,"sentiment":"neutral","sentiment_score":-0.08911167830228806}],"sentiment":"neutral","sentiment_score":-0.08911167830228806,"channel":0,"num_words":1,"start":369.66998,"end":370.15195}]},"summary":{"result":"success","short":"A representative from Airtel accounts calls a customer named Salman Hi to inform him that his July invoice will be deducted automatically without his direct debit setup. The representative also offers to cancel his service with Airtel and provides instructions for updating his address and contacting the person who will manage his account. The representative also asks for the customer's email address to confirm the cancellation and promises to send an email confirmation."},"intents":{"segments":[{"text":"This is Airtel accounts. Am I speaking to Salman Hi.","start_word":7,"end_word":16,"intents":[{"intent":"Confirm identity","confidence_score":0.02870478}]},{"text":"This is Airtel accounts. Am I speaking to Salman Hi. Arif? Yes.","start_word":7,"end_word":18,"intents":[{"intent":"Provide account information","confidence_score":0.0061579086}]},{"text":"So I just wanted to let you know that I will be tagging it as paid. So technically, systematically, you still receive the receipt, but this is for free. Okay? It will not be deducted to any anyway, you don't have any direct debit setup. You're manually paying your account invoice monthly. Right? Yeah.","start_word":62,"end_word":115,"intents":[{"intent":"Discuss payment method","confidence_score":0.0008807355}]},{"text":"So after July finishes, I would like to end I would like to end the service with Airtel. Is this okay?","start_word":129,"end_word":149,"intents":[{"intent":"End service","confidence_score":0.559493}]},{"text":"We can provide you a service to your new location. Just provide your address so you could save I a I connection I have fee.","start_word":286,"end_word":310,"intents":[{"intent":"Provide address","confidence_score":0.065844044}]},{"text":"So I just want to find out because which email address I should send you the email to confirm that this month service with me will be completely canceled after this month finishes. And I No.","start_word":547,"end_word":582,"intents":[{"intent":"Confirm cancellation","confidence_score":0.6278967}]},{"text":"And then once the can so, man, usually, we're processing a cancellation during morning. So once your service has been canceled, we will also send you a email confirmation to the email that we have on record so you do have a reference. Okay. K?","start_word":630,"end_word":674,"intents":[{"intent":"Request cancellation","confidence_score":0.4963829}]},{"text":"And then I will just tag your current invoices page since this is the promise that they provided to you last Yeah.","start_word":740,"end_word":761,"intents":[{"intent":"Tag invoices","confidence_score":0.47849202}]},{"text":"And then do you have any phone number to the person who will be residing to this address? Maybe we can I talk.","start_word":774,"end_word":796,"intents":[{"intent":"Provide contact information","confidence_score":0.012609969}]},{"text":"if if that person decided you are authorizing, right, just to get this account and so on and so forth Yeah.","start_word":839,"end_word":859,"intents":[{"intent":"Authorize call","confidence_score":0.34254518}]},{"text":"You're welcome, and appreciate you answer my phone call if you have any question or if you need our services in the future to your new location, please let us know and we'll be more than happy to welcome you back. Okay?","start_word":895,"end_word":936,"intents":[{"intent":"Accept future welcome","confidence_score":1.5146998e-8}]}]},"sentiments":{"segments":[{"text":"Hi. Who is this? Hi. Good afternoon. This is Airtel accounts. Am I speaking to Salman Hi. Arif? Yes. Hi, Arif. Could you hear me better? Yes. I can hear you. Okay.","start_word":0,"end_word":31,"sentiment":"neutral","sentiment_score":0.06702838093042374},{"text":"Thank you.","start_word":32,"end_word":33,"sentiment":"positive","sentiment_score":0.4841941297054291},{"text":"So this is in reference with your July invoice. If you could remember, this will be the free month that we promised to you. Right? Yep. Yep. Okay.","start_word":34,"end_word":61,"sentiment":"neutral","sentiment_score":0.21238304674625397},{"text":"So I just wanted to let you know that I will be tagging it as paid.","start_word":62,"end_word":77,"sentiment":"positive","sentiment_score":0.34074297547340393},{"text":"So technically, systematically, you still receive the receipt, but this is for free. Okay? It will not be deducted to any anyway, you don't have any direct debit setup. You're manually paying your account invoice monthly. Right? Yeah. So also with that because I I was going to call you anyway. So after July finishes, I would like to end I would like to end the service with Airtel. Is this okay? Because I remember you said that it needs to be one month in advance notice. So if I give you notice Yeah. now Yeah. If I give you notice now one month in advance, is it okay? When are you When going are you to what date? So once this July finishes, you tell me which date it will be finished, and that day will be the last week Airtel. Let me check here. Thank you. You're welcome. One moment. Okay? Just bear No with worries. me. Are are you moving out? Reason why you are canceling it? Yeah. Yeah. I I'm I'm not gonna keep this property under my management anymore. It's just a rental for Airbnb. So, yeah, I'm getting rid of the business. Oh, would you like us to provide you a service? We can provide you a service to your new location. Just provide your address so you could save I a I connection I have fee. I'm I'm renting out the place with friends, so that place already have Internet. So, Oh, I see. It's like yeah, a you cannot package. It's an with active Internet service with your new location. Is that what you're trying to say? Yeah. Yeah. So the other place I live, it's like a share share with other people. So I can't I don't have control I see. on that. So I if in see. future we need for another property, I will contact you again, but this will Sure. be the last month once Yeah. So when are you planning to move out from this address you have right now? this is done. So I have I have mid July, but because I get July is whole month. So whenever the date the finish date with with you guys, you tell me which date, and then I will contact with the other other person who is going to be managing his Liberty, and he can decide whatever. Okay. So, yeah, that person who will occupy your address that you are leaving, which you have an active Internet with us, you can go ahead and let that person to give us a call before the thirty first if he or she would like to continue. In that way, we can go Okay. ahead So and are you related to that person, if I may ask? yeah. Yeah. So I just want to find out because which email address I should send you the email to confirm that this month service with me will be completely canceled after this month finishes. And I No. I need This a will confirmation. be Let's see. this will be your notice since I have you on the line. So your the free month is good until the thirty first of this month, July. So technically, Okay.","start_word":78,"end_word":621,"sentiment":"neutral","sentiment_score":-0.0389352077665321},{"text":"that's the best time to cancel it.","start_word":622,"end_word":628,"sentiment":"negative","sentiment_score":-0.4221191108226776},{"text":"And then once the can so, man, usually, we're processing a cancellation during morning. So once your service has been canceled, we will also send you a email confirmation to the email that we have on record so you do have a reference. Okay. K? Okay. So So that please will send happen me an email. on the thirty first. Okay. So, yeah, just send me an email that I had this conversation with you today, and I I requested the cancellation from the July 31. So so Yeah. I have the reference for so Of after course. thirty first after July 31, I don't get billed anymore. That is right. And then I will just tag your current invoices page since this is the promise that they provided to you last Yeah. from the previous month. Right? Yes. So Thank you. yeah. You're welcome. And then do you have any phone number to the person who will be residing to this address? Maybe we can I talk. will I will contact him. Mm-mm. And then if he's interested, I will I will ask him to give you a call. Okay. That's Alright.","start_word":629,"end_word":821,"sentiment":"neutral","sentiment_score":0.023450780659914017},{"text":"perfect.","start_word":822,"end_word":822,"sentiment":"positive","sentiment_score":0.38048914074897766},{"text":"So just let that person to give us a call. Okay? Then and Thank then you. if if that person decided you are authorizing, right, just to get this account and so on and so forth Yeah. about Yeah. your No problem. this address. Okay. Got it. So I'll be sending you an email, salman Thank you. arif2050@gmail.com. Yep. So, yeah, I'll tag this invoice as well. Oh, Alright?","start_word":823,"end_word":891,"sentiment":"neutral","sentiment_score":0.1148819550871849},{"text":"perfect. Thank you. You're welcome, and appreciate you answer my phone call if you have any question or if you need our services in the future to your new location, please let us know and we'll be more than happy to welcome you back.","start_word":892,"end_word":935,"sentiment":"positive","sentiment_score":0.5199664831161499},{"text":"Okay?","start_word":936,"end_word":936,"sentiment":"neutral","sentiment_score":0.25956058502197266},{"text":"Thank you very much. Thank you. Have Thanks. a good one. Be safe.","start_word":937,"end_word":949,"sentiment":"positive","sentiment_score":0.7530258893966675},{"text":"Okay. Bye. Mhmm.","start_word":950,"end_word":952,"sentiment":"neutral","sentiment_score":0.14859230816364288}],"average":{"sentiment":"neutral","sentiment_score":0.04136356411237361}}}}