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Hello. Good afternoon. This is Marie from Erso tech support. Am I speaking with Jacob?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. We just wanted to inform you that we have successfully, activated the service at the address.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. Have you received our email?\n\nChannel 1: Yeah.\n\nChannel 0: And\n\nChannel 1: Just the email on how to set it up.\n\nChannel 0: yeah. Do you want me to walk you through it or you just call us to get assistance?\n\nChannel 1: It's okay. I'm gonna set it up when I get home.\n\nChannel 0: Okay. Are you are you going to use the same\n\nChannel 1: Yeah.\n\nChannel 0: router as before? The one that you'll be using?\n\nChannel 1: Yeah. The same one.\n\nChannel 0: Okay. Yeah. So that should work as well again.\n\nChannel 1: Yep.\n\nChannel 0: Just give us a callback if you need assistance.\n\nChannel 1: Yeah. Perfect.\n\nChannel 0: Yeah. Thank you. Bye. Have a great day.\n\nChannel 1: Thank you. K. 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Marie also offered to walk Jacob through setting up the service and confirmed that Jacob's router will work as before. Marie instructed Jacob to call back if he needs further assistance and ended the call."},"intents":{"segments":[{"text":"We just wanted to inform you that we have successfully, activated the service at the address. Yeah.","start_word":19,"end_word":35,"intents":[{"intent":"Verify service activation","confidence_score":0.028743137}]},{"text":"Are you are you going to use the same Yeah. router as before?","start_word":83,"end_word":95,"intents":[{"intent":"Set up router","confidence_score":0.15527308}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.09105712175369264},{"text":"Good afternoon.","start_word":3,"end_word":4,"sentiment":"positive","sentiment_score":0.4132121205329895},{"text":"This is Marie from Erso tech support. Am I speaking with Jacob? Yeah. 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