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Can I help you?\n\nChannel 0: Hey. Afternoon, Bruce. This is Ross calling from Tech Home Systems. How are you, ma'am? That's great.\n\nThank you, buddy.\n\nChannel 1: That's\n\nChannel 0: Bruce,\n\nChannel 1: good.\n\nChannel 0: actually, just getting back to you as discussed with Harry regarding PDK products.\n\nChannel 1: Correct. Yep.\n\nChannel 0: Yep. So just following up on that. I have read your query with the vendor. And as soon as I get an update from the site, we'll send you through. Alright?\n\nChannel 1: Do you know how long would take?\n\nChannel 0: Maybe today or tomorrow.\n\nChannel 1: Okay. You don't have\n\nChannel 0: Yep.\n\nChannel 1: any idea of the cost?\n\nChannel 0: Not sure. The vendor has not disclosed yet. 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Bye.","paragraphs":[{"sentences":[{"text":"Yes.","start":2.72,"end":2.96,"sentiment":"neutral","sentiment_score":0.08821303397417068},{"text":"Can I help you?","start":2.96,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.07125409506261349}],"sentiment":"neutral","sentiment_score":0.07464588284492493,"channel":1,"num_words":5,"start":2.72,"end":3.9399998},{"sentences":[{"text":"Hey.","start":5.52,"end":5.8399997,"sentiment":"neutral","sentiment_score":0.06396446377038956},{"text":"Afternoon, Bruce.","start":5.8399997,"end":6.64,"sentiment":"neutral","sentiment_score":0.06786083616316319},{"text":"This is Ross calling from Tech Home Systems.","start":6.64,"end":9.04,"sentiment":"neutral","sentiment_score":0.08379788883030415},{"text":"How are you, ma'am?","start":9.04,"end":10.099999,"sentiment":"neutral","sentiment_score":0.14578019455075264},{"text":"That's 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query regarding PDK products. He asks Bruce about the cost of the product and if Bruce has sold it before. Ross promises to send Bruce an update and get back to him."},"intents":{"segments":[{"text":"actually, just getting back to you as discussed with Harry regarding PDK products. Correct.","start_word":28,"end_word":41,"intents":[{"intent":"Get back to speaker","confidence_score":0.001380361}]},{"text":"So just following up on that. I have read your query with the vendor. And as soon as I get an update from the site, we'll send you through. Alright? Do you know how long would take? Maybe today or tomorrow. Okay.","start_word":44,"end_word":85,"intents":[{"intent":"Provide update","confidence_score":0.026503745}]},{"text":"Do you know how long would take? Maybe today or tomorrow. Okay.","start_word":74,"end_word":85,"intents":[{"intent":"Request cost estimate","confidence_score":0.00702419}]},{"text":"You don't have Yep. any idea of the cost? Not sure.","start_word":86,"end_word":96,"intents":[{"intent":"Request information","confidence_score":0.0021724047}]}]},"sentiments":{"segments":[{"text":"Yes. Can I help you? Hey. Afternoon, Bruce. This is Ross calling from Tech Home Systems. How are you, ma'am?","start_word":0,"end_word":19,"sentiment":"neutral","sentiment_score":0.09540943056344986},{"text":"That's great. Thank you, buddy. That's Bruce, good.","start_word":20,"end_word":27,"sentiment":"positive","sentiment_score":0.6106554269790649},{"text":"actually, just getting back to you as discussed with Harry regarding PDK products. Correct. Yep. Yep. So just following up on that. I have read your query with the vendor. And as soon as I get an update from the site, we'll send you through. Alright? Do you know how long would take? Maybe today or tomorrow. Okay. You don't have Yep. any idea of the cost? Not sure. The vendor has not disclosed yet. 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