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And if if you need any assistance to process the payment, just let us know. And once we got it, we will go ahead and arrange the dispatch of your free router. Okay? The $79.45, this include the delivery charge for the complimentary router. It's all indicated from the page four of your invoice. Oh oh, let me just check. No. Your plan standard price is $69.95 for but for six months, you will be getting a 15% discount. So after six months, your plan will be $69.95. Your first six months will be $59.45 as showing from our side. And then after six months, it will go back to standard amount of $69.95. And also, aside with the six months, we will also apply a first month free. So it's all on your account. It's already encoded. What we are waiting is the settlement so we can advise our provisioning team to dispatch your router. Alright. Sure. Thank you, Peter. If you need any assistance or if you have any further questions, just let us know. We are here to help. Okay? Welcome to Airtel AU. 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Peter. This is Airtel accounts. This is just like a quick call to let you know that your invoice for the Internet service that you ordered has been sent. And if if you need any assistance to process the payment, just let us know. And once we got it, we will go ahead and arrange the dispatch of your free router.\n\nOkay? The $79.45, this include the delivery charge for the complimentary router. It's all indicated from the page four of your invoice. Oh oh, let me just check. No.\n\nYour plan standard price is $69.95 for but for six months, you will be getting a 15% discount. So after six months, your plan will be $69.95. Your first six months will be $59.45 as showing from our side. And then after six months, it will go back to standard amount of $69.95. And also, aside with the six months, we will also apply a first month free.\n\nSo it's all on your account. It's already encoded. What we are waiting is the settlement so we can advise our provisioning team to dispatch your router. Alright. Sure.\n\nThank you, Peter. If you need any assistance or if you have any further questions, just let us know. We are here to help. Okay? Welcome to Airtel AU.\n\nThank you. Goodbye.","paragraphs":[{"sentences":[{"text":"Hi, Peter.","start":2.3999999,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.09174191206693649},{"text":"This is Airtel accounts.","start":3.1999998,"end":4.74,"sentiment":"neutral","sentiment_score":0.09016923233866692},{"text":"This is just like a quick call to let you know that your invoice for the Internet service that you ordered has been sent.","start":4.7999997,"end":11.7,"sentiment":"neutral","sentiment_score":0.15060780569911003},{"text":"And if if you need any assistance to process the payment, just let us know.","start":12.495,"end":16.415,"sentiment":"neutral","sentiment_score":0.1508334184686343},{"text":"And once we got it, we will go ahead and arrange the dispatch of your free router.","start":16.415,"end":21.615,"sentiment":"neutral","sentiment_score":0.19679658465525685}],"sentiment":"neutral","sentiment_score":0.15752889203929132,"num_words":62,"start":2.3999999,"end":21.615},{"sentences":[{"text":"Okay?","start":21.615,"end":22.115,"sentiment":"neutral","sentiment_score":0.09595058858394624},{"text":"The $79.45, this include the delivery charge for the complimentary router.","start":27.22,"end":33.32,"sentiment":"neutral","sentiment_score":0.1094649423929778},{"text":"It's all indicated from the page four of your invoice.","start":33.7,"end":37.16,"sentiment":"neutral","sentiment_score":0.075400947406888},{"text":"Oh oh, let me just check.","start":45.205,"end":47.305,"sentiment":"neutral","sentiment_score":0.01220375175277392},{"text":"No.","start":47.605,"end":48.005,"sentiment":"neutral","sentiment_score":-0.0027034617960453033}],"sentiment":"neutral","sentiment_score":0.07326184405848898,"num_words":29,"start":21.615,"end":48.005},{"sentences":[{"text":"Your plan standard price is $69.95 for but for six months, you will be getting a 15% discount.","start":48.005,"end":58.08,"sentiment":"neutral","sentiment_score":0.0626056564764844},{"text":"So after six months, your plan will be $69.95.","start":58.08,"end":63.46,"sentiment":"neutral","sentiment_score":0.05347455541292826},{"text":"Your first six months will be $59.45 as showing from our side.","start":69.165,"end":75.585,"sentiment":"neutral","sentiment_score":0.020415361194560926},{"text":"And then after six months, it will go back to standard amount of $69.95.","start":76.045006,"end":81.885,"sentiment":"neutral","sentiment_score":0.05048805980810097},{"text":"And also, aside with the six months, we will also apply a first month free.","start":81.885,"end":89.06,"sentiment":"neutral","sentiment_score":0.06791971723238627}],"sentiment":"neutral","sentiment_score":0.052629202138632536,"num_words":68,"start":48.005,"end":89.06},{"sentences":[{"text":"So it's all on your account.","start":89.6,"end":90.88,"sentiment":"neutral","sentiment_score":0.053893970946470894},{"text":"It's already encoded.","start":90.88,"end":92.1,"sentiment":"neutral","sentiment_score":-0.012484565998117128},{"text":"What we are waiting is the settlement so we can advise our provisioning team to dispatch your router.","start":92.24,"end":98.66,"sentiment":"neutral","sentiment_score":-0.0004354588066538175},{"text":"Alright.","start":102.045006,"end":102.545006,"sentiment":"neutral","sentiment_score":0.25075358152389526},{"text":"Sure.","start":104.365005,"end":104.765,"sentiment":"neutral","sentiment_score":0.30089473724365234}],"sentiment":"neutral","sentiment_score":0.028611040963181133,"num_words":29,"start":89.6,"end":104.765},{"sentences":[{"text":"Thank you, Peter.","start":104.765,"end":105.565,"sentiment":"positive","sentiment_score":0.4145937164624532},{"text":"If you need any assistance or if you have any further questions, just let us know.","start":105.565,"end":109.485,"sentiment":"neutral","sentiment_score":0.2912893323227763},{"text":"We are here to help.","start":109.485,"end":110.205,"sentiment":"positive","sentiment_score":0.35764031410217284},{"text":"Okay?","start":110.205,"end":110.525,"sentiment":"neutral","sentiment_score":0.21136420965194705},{"text":"Welcome to Airtel AU.","start":110.525,"end":112.145004,"sentiment":"neutral","sentiment_score":0.20072016492486}],"sentiment":"neutral","sentiment_score":0.30023644504875974,"num_words":29,"start":104.765,"end":112.145004},{"sentences":[{"text":"Thank you.","start":113.70487,"end":114.34488,"sentiment":"neutral","sentiment_score":0.2880052626132965},{"text":"Goodbye.","start":114.34488,"end":114.84488,"sentiment":"neutral","sentiment_score":0.14301645755767822}],"sentiment":"neutral","sentiment_score":0.23967566092809042,"num_words":3,"start":113.70487,"end":114.84488}]}}]},{"alternatives":[{"transcript":"Hello? It's Peter speaking. Yep. Yeah. Yeah. No worries. You said it was, like, 70 something dollars. Yep. Yep. And my next so every month from from now will be, like, $40.45 dollars, you say, a month? Or 40 9? Okay. So first first six months, it's it's how much? 45 what's that mean? Okay. No worries. Okay. Alright. No worries. Yeah. No worries. Okay. Appreciate that. No. Thank you very much. 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It's Peter speaking. Yep. Yeah. Yeah.\n\nNo worries. You said it was, like, 70 something dollars. Yep. Yep. And my next so every month from from now will be, like, $40.45 dollars, you say, a month?\n\nOr 40 9? Okay. So first first six months, it's it's how much? 45 what's that mean? Okay.\n\nNo worries. Okay. Alright. No worries. Yeah.\n\nNo worries. Okay. Appreciate that. No. Thank you very much.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.56,"end":0.79999995,"sentiment":"neutral","sentiment_score":0.020958460867404934},{"text":"It's Peter speaking.","start":0.79999995,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.021503138666351635},{"text":"Yep.","start":12.08,"end":12.58,"sentiment":"neutral","sentiment_score":0.2160104215145111},{"text":"Yeah.","start":22.875,"end":23.115,"sentiment":"neutral","sentiment_score":0.08129504323005676},{"text":"Yeah.","start":23.115,"end":23.435,"sentiment":"neutral","sentiment_score":0.08966202288866043}],"sentiment":"neutral","sentiment_score":0.0674907663570983,"num_words":7,"start":0.56,"end":23.435},{"sentences":[{"text":"No worries.","start":23.435,"end":24.175,"sentiment":"neutral","sentiment_score":0.13128353655338287},{"text":"You said it was, like, 70 something dollars.","start":24.235,"end":26.095,"sentiment":"neutral","sentiment_score":0.08796532824635506},{"text":"Yep.","start":34.29,"end":34.79,"sentiment":"neutral","sentiment_score":0.06568346917629242},{"text":"Yep.","start":37.41,"end":37.809998,"sentiment":"neutral","sentiment_score":0.07355371117591858},{"text":"And my next so every month from from now will be, like, $40.45 dollars, you say, a month?","start":37.809998,"end":43.51,"sentiment":"neutral","sentiment_score":0.04231626302417782}],"sentiment":"neutral","sentiment_score":0.062240653795500596,"num_words":30,"start":23.435,"end":43.51},{"sentences":[{"text":"Or 40 9?","start":45.785,"end":46.925,"sentiment":"neutral","sentiment_score":0.009351570314417282},{"text":"Okay.","start":63.859997,"end":64.18,"sentiment":"neutral","sentiment_score":0.026932016015052795},{"text":"So first first six months, it's it's how much?","start":64.18,"end":66.5,"sentiment":"neutral","sentiment_score":0.014583551273163822},{"text":"45 what's that mean?","start":66.5,"end":68.119995,"sentiment":"neutral","sentiment_score":0.003943667436033138},{"text":"Okay.","start":74.005,"end":74.325,"sentiment":"neutral","sentiment_score":0.030403759330511093}],"sentiment":"neutral","sentiment_score":0.012912062082856815,"num_words":18,"start":45.785,"end":74.325},{"sentences":[{"text":"No worries.","start":74.325,"end":75.065,"sentiment":"neutral","sentiment_score":0.04835275188088417},{"text":"Okay.","start":76.165,"end":76.665,"sentiment":"neutral","sentiment_score":0.046566158533096313},{"text":"Alright.","start":90.12,"end":90.62,"sentiment":"neutral","sentiment_score":0.06274300813674927},{"text":"No worries.","start":90.84,"end":91.58,"sentiment":"neutral","sentiment_score":0.019146532751619816},{"text":"Yeah.","start":100.36,"end":100.6,"sentiment":"neutral","sentiment_score":0.06888508796691895}],"sentiment":"neutral","sentiment_score":0.0447418319859675,"num_words":7,"start":74.325,"end":100.6},{"sentences":[{"text":"No worries.","start":100.6,"end":101.295,"sentiment":"neutral","sentiment_score":0.10960350558161736},{"text":"Okay.","start":101.695,"end":101.735,"sentiment":"neutral","sentiment_score":0.171136274933815},{"text":"Appreciate that.","start":101.735,"end":102.275,"sentiment":"neutral","sentiment_score":0.32793885469436646},{"text":"No.","start":112.335,"end":112.575,"sentiment":"neutral","sentiment_score":0.1039806753396988},{"text":"Thank you very much.","start":112.575,"end":113.715,"sentiment":"neutral","sentiment_score":0.24219288304448128}],"sentiment":"neutral","sentiment_score":0.21189732030034064,"num_words":10,"start":100.6,"end":113.715},{"sentences":[{"text":"Bye.","start":115.534996,"end":116.034996,"sentiment":"neutral","sentiment_score":0.07372009754180908}],"sentiment":"neutral","sentiment_score":0.07372009754180908,"num_words":1,"start":115.534996,"end":116.034996}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello? It's Peter speaking.\n\nChannel 0: Hi, Peter. This is Airtel accounts. This is just like a quick call to let you know that your invoice for the Internet service that you ordered has been sent.\n\nChannel 1: Yep.\n\nChannel 0: And if if you need any assistance to process the payment, just let us know. And once we got it, we will go ahead and arrange the dispatch of your free router. Okay?\n\nChannel 1: Yeah. Yeah. No worries. You said it was, like, 70 something dollars.\n\nChannel 0: The $79.45, this include the delivery charge for the complimentary router. It's all indicated\n\nChannel 1: Yep.\n\nChannel 0: from the page four of your invoice.\n\nChannel 1: Yep. And my next so every month from from now will be, like, $40.45 dollars, you say, a month?\n\nChannel 0: Oh oh,\n\nChannel 1: Or\n\nChannel 0: let me\n\nChannel 1: 40\n\nChannel 0: just\n\nChannel 1: 9?\n\nChannel 0: check. No. Your plan standard price is $69.95 for but for six months, you will be getting a 15% discount. So after six months, your plan will be $69.95.\n\nChannel 1: Okay. So first first six months, it's it's how much? 45 what's that mean?\n\nChannel 0: Your first six months will be $59.45\n\nChannel 1: Okay.\n\nChannel 0: as showing\n\nChannel 1: No\n\nChannel 0: from\n\nChannel 1: worries.\n\nChannel 0: our side. And\n\nChannel 1: Okay.\n\nChannel 0: then after six months, it will go back to standard amount of $69.95. And also, aside with the six months, we will also apply a first month free. So it's all\n\nChannel 1: Alright.\n\nChannel 0: on your account.\n\nChannel 1: No\n\nChannel 0: It's\n\nChannel 1: worries.\n\nChannel 0: already encoded. What we are waiting is the settlement so we can advise our provisioning team to dispatch your router.\n\nChannel 1: Yeah. No worries. Okay. Appreciate that.\n\nChannel 0: Alright. Sure. Thank you, Peter. If you need any assistance or if you have any further questions, just let us know. We are here to help.\n\nOkay? Welcome to Airtel AU.\n\nChannel 1: No. Thank you very much.\n\nChannel 0: Thank you. Goodbye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.56,"end":0.79999995,"sentiment":"neutral","sentiment_score":0.020958460867404934},{"text":"It's Peter speaking.","start":0.79999995,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.021503138666351635}],"sentiment":"neutral","sentiment_score":0.02136696921661496,"channel":1,"num_words":4,"start":0.56,"end":1.6999999},{"sentences":[{"text":"Hi, Peter.","start":2.3999999,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.09174191206693649},{"text":"This is Airtel accounts.","start":3.1999998,"end":4.74,"sentiment":"neutral","sentiment_score":0.09016923233866692},{"text":"This is just like a quick call to let you know that your invoice for the Internet service that you ordered has been sent.","start":4.7999997,"end":11.7,"sentiment":"neutral","sentiment_score":0.15060780569911003}],"sentiment":"neutral","sentiment_score":0.13862493634223938,"channel":0,"num_words":30,"start":2.3999999,"end":11.7},{"sentences":[{"text":"Yep.","start":12.08,"end":12.58,"sentiment":"neutral","sentiment_score":0.2160104215145111}],"sentiment":"neutral","sentiment_score":0.2160104215145111,"channel":1,"num_words":1,"start":12.08,"end":12.58},{"sentences":[{"text":"And if if you need any assistance to process the payment, just let us know.","start":12.495,"end":16.415,"sentiment":"neutral","sentiment_score":0.1508334184686343},{"text":"And once we got it, we will go ahead and arrange the dispatch of your free router.","start":16.415,"end":21.615,"sentiment":"neutral","sentiment_score":0.19679658465525685},{"text":"Okay?","start":21.615,"end":22.115,"sentiment":"neutral","sentiment_score":0.09595058858394624}],"sentiment":"neutral","sentiment_score":0.17284829711372202,"channel":0,"num_words":33,"start":12.495,"end":22.115},{"sentences":[{"text":"Yeah.","start":22.875,"end":23.115,"sentiment":"neutral","sentiment_score":0.08129504323005676},{"text":"Yeah.","start":23.115,"end":23.435,"sentiment":"neutral","sentiment_score":0.08966202288866043},{"text":"No worries.","start":23.435,"end":24.175,"sentiment":"neutral","sentiment_score":0.13128353655338287},{"text":"You said it was, like, 70 something dollars.","start":24.235,"end":26.095,"sentiment":"neutral","sentiment_score":0.08796532824635506}],"sentiment":"neutral","sentiment_score":0.09477056376636028,"channel":1,"num_words":12,"start":22.875,"end":26.095},{"sentences":[{"text":"The $79.45, this include the delivery charge for the complimentary router.","start":27.22,"end":33.32,"sentiment":"neutral","sentiment_score":0.1094649423929778},{"text":"It's all indicated","start":33.7,"end":34.68,"sentiment":"neutral","sentiment_score":0.08176967749993007}],"sentiment":"neutral","sentiment_score":0.103530242773039,"channel":0,"num_words":14,"start":27.22,"end":34.68},{"sentences":[{"text":"Yep.","start":34.29,"end":34.79,"sentiment":"neutral","sentiment_score":0.06568346917629242}],"sentiment":"neutral","sentiment_score":0.06568346917629242,"channel":1,"num_words":1,"start":34.29,"end":34.79},{"sentences":[{"text":"from the page four of your invoice.","start":34.82,"end":37.16,"sentiment":"neutral","sentiment_score":0.07267149165272713}],"sentiment":"neutral","sentiment_score":0.07267149165272713,"channel":0,"num_words":7,"start":34.82,"end":37.16},{"sentences":[{"text":"Yep.","start":37.41,"end":37.809998,"sentiment":"neutral","sentiment_score":0.07355371117591858},{"text":"And my next so every month from from now will be, like, $40.45 dollars, you say, a month?","start":37.809998,"end":43.51,"sentiment":"neutral","sentiment_score":0.04231626302417782}],"sentiment":"neutral","sentiment_score":0.04396033924269049,"channel":1,"num_words":19,"start":37.41,"end":43.51},{"sentences":[{"text":"Oh oh,","start":45.205,"end":45.925,"sentiment":"neutral","sentiment_score":0.016082361340522766}],"sentiment":"neutral","sentiment_score":0.016082361340522766,"channel":0,"num_words":2,"start":45.205,"end":45.925},{"sentences":[{"text":"Or","start":45.785,"end":46.184998,"sentiment":"neutral","sentiment_score":0.008976037614047527}],"sentiment":"neutral","sentiment_score":0.008976037614047527,"channel":1,"num_words":1,"start":45.785,"end":46.184998},{"sentences":[{"text":"let 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plan standard price is $69.95 for but for six months, you will be getting a 15% discount.","start":48.005,"end":58.08,"sentiment":"neutral","sentiment_score":0.0626056564764844},{"text":"So after six months, your plan will be $69.95.","start":58.08,"end":63.46,"sentiment":"neutral","sentiment_score":0.05347455541292826}],"sentiment":"neutral","sentiment_score":0.05569202941039513,"channel":0,"num_words":29,"start":46.805,"end":63.46},{"sentences":[{"text":"Okay.","start":63.859997,"end":64.18,"sentiment":"neutral","sentiment_score":0.026932016015052795},{"text":"So first first six months, it's it's how much?","start":64.18,"end":66.5,"sentiment":"neutral","sentiment_score":0.014583551273163822},{"text":"45 what's that mean?","start":66.5,"end":68.119995,"sentiment":"neutral","sentiment_score":0.003943667436033138}],"sentiment":"neutral","sentiment_score":0.012425617658404267,"channel":1,"num_words":14,"start":63.859997,"end":68.119995},{"sentences":[{"text":"Your first six months will 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side.","start":74.765,"end":75.585,"sentiment":"neutral","sentiment_score":0.033573769964277744},{"text":"And","start":76.045006,"end":76.205,"sentiment":"neutral","sentiment_score":0.04692768305540085}],"sentiment":"neutral","sentiment_score":0.03802507432798544,"channel":0,"num_words":3,"start":74.765,"end":76.205},{"sentences":[{"text":"Okay.","start":76.165,"end":76.665,"sentiment":"neutral","sentiment_score":0.046566158533096313}],"sentiment":"neutral","sentiment_score":0.046566158533096313,"channel":1,"num_words":1,"start":76.165,"end":76.665},{"sentences":[{"text":"then after six months, it will go back to standard amount of $69.95.","start":76.205,"end":81.885,"sentiment":"neutral","sentiment_score":0.05076193494292406},{"text":"And also, aside with the six months, we will also apply a first month free.","start":81.885,"end":89.06,"sentiment":"neutral","sentiment_score":0.06791971723238627},{"text":"So it's 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you.","start":113.70487,"end":114.34488,"sentiment":"neutral","sentiment_score":0.2880052626132965},{"text":"Goodbye.","start":114.34488,"end":114.84488,"sentiment":"neutral","sentiment_score":0.14301645755767822}],"sentiment":"neutral","sentiment_score":0.23967566092809042,"channel":0,"num_words":3,"start":113.70487,"end":114.84488},{"sentences":[{"text":"Bye.","start":115.534996,"end":116.034996,"sentiment":"neutral","sentiment_score":0.07372009754180908}],"sentiment":"neutral","sentiment_score":0.07372009754180908,"channel":1,"num_words":1,"start":115.534996,"end":116.034996}]},"summary":{"result":"success","short":"The customer receives a call from Airtel's representative informing them that their internet service order has been processed and that their invoice for $79.45 includes a delivery charge for a complimentary router. The representative explains that the plan standard price is $69.95 for six months and after six months, it will be $59.45. The customer is informed that the settlement will be applied to their account and that they can contact the provisioning team for further assistance."},"intents":{"segments":[{"text":"And if if you need any assistance to process the payment, just let us know.","start_word":35,"end_word":49,"intents":[{"intent":"Process payment","confidence_score":0.20588364}]},{"text":"And if if you need any assistance to process the payment, just let us know. And once we got it, we will go ahead and arrange the dispatch of your free router. Okay? Yeah.","start_word":35,"end_word":68,"intents":[{"intent":"Arrange router dispatch","confidence_score":0.40532348},{"intent":"Assist with router dispatch","confidence_score":0.058564566}]},{"text":"Your plan standard price is $69.95 for but for six months, you will be getting a 15% discount. So after six months, your plan will be $69.95. Okay.","start_word":131,"end_word":158,"intents":[{"intent":"Apply discount","confidence_score":0.17432927}]}]},"sentiments":{"segments":[{"text":"Hello? It's Peter speaking. Hi, Peter. This is Airtel accounts. This is just like a quick call to let you know that your invoice for the Internet service that you ordered has been sent. Yep. And if if you need any assistance to process the payment, just let us know. And once we got it, we will go ahead and arrange the dispatch of your free router. Okay? Yeah. Yeah. No worries. You said it was, like, 70 something dollars. The $79.45, this include the delivery charge for the complimentary router. It's all indicated Yep. from the page four of your invoice. Yep. And my next so every month from from now will be, like, $40.45 dollars, you say, a month? Oh oh, Or let me 40 just 9? check. No. Your plan standard price is $69.95 for but for six months, you will be getting a 15% discount. So after six months, your plan will be $69.95. Okay. So first first six months, it's it's how much? 45 what's that mean? Your first six months will be $59.45 Okay. as showing No from worries. our side. And Okay. then after six months, it will go back to standard amount of $69.95. And also, aside with the six months, we will also apply a first month free. So it's all Alright. on your account. No It's worries. already encoded. What we are waiting is the settlement so we can advise our provisioning team to dispatch your router. Yeah. No worries. Okay. Appreciate that. Alright. Sure.","start_word":0,"end_word":254,"sentiment":"neutral","sentiment_score":0.07830749452114105},{"text":"Thank you, Peter.","start_word":255,"end_word":257,"sentiment":"positive","sentiment_score":0.4134648442268371},{"text":"If you need any assistance or if you have any further questions, just let us know.","start_word":258,"end_word":273,"sentiment":"neutral","sentiment_score":0.2929213047027588},{"text":"We are here to help.","start_word":274,"end_word":278,"sentiment":"positive","sentiment_score":0.35955843329429626},{"text":"Okay? Welcome to Airtel AU. No. Thank you very much. Thank you. Goodbye. Bye.","start_word":279,"end_word":292,"sentiment":"neutral","sentiment_score":0.1929613351821899}],"average":{"sentiment":"neutral","sentiment_score":0.10360350192171856}}}}