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Good morning.\n\nChannel 1: Yep.\n\nChannel 0: Is this a gordon@champequity.com?\n\nChannel 1: Yes.\n\nChannel 0: Alright. Thank you so much for answering my call, sir. So, Abby, I'm calling on behalf of Daniel from TechnoWander. We're based\n\nChannel 1: From\n\nChannel 0: in Springfield,\n\nChannel 1: who?\n\nChannel 0: Princeton. Daniel from TechnoWander. So Daniel once or asked me to reach out to you. I wanted to reach out because we've been talking to firms in Australia. And I have a note here that says that you're coming up for an IT review\n\nChannel 1: Yeah.\n\nChannel 0: towards\n\nChannel 1: I don't\n\nChannel 0: the\n\nChannel 1: I don't\n\nChannel 0: middle\n\nChannel 1: know what\n\nChannel 0: of\n\nChannel 1: you're\n\nChannel 0: this\n\nChannel 1: talking\n\nChannel 0: year.\n\nChannel 1: about, and you're talking to the wrong people. Thank you.","paragraphs":[{"sentences":[{"text":"Adam speaking.","start":1.12,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.009691586717963219}],"sentiment":"neutral","sentiment_score":0.009691586717963219,"channel":1,"num_words":2,"start":1.12,"end":1.9399999},{"sentences":[{"text":"Hi, sir.","start":3.28,"end":4.08,"sentiment":"neutral","sentiment_score":0.20756279677152634},{"text":"Good morning.","start":4.08,"end":4.8199997,"sentiment":"positive","sentiment_score":0.4448351711034775}],"sentiment":"neutral","sentiment_score":0.3261989839375019,"channel":0,"num_words":4,"start":3.28,"end":4.8199997},{"sentences":[{"text":"Yep.","start":5.7599998,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.17605356872081757}],"sentiment":"neutral","sentiment_score":0.17605356872081757,"channel":1,"num_words":1,"start":5.7599998,"end":6.2599998},{"sentences":[{"text":"Is this a gordon@champequity.com?","start":5.92,"end":12.179999,"sentiment":"neutral","sentiment_score":0.05838996730744839}],"sentiment":"neutral","sentiment_score":0.05838996730744839,"channel":0,"num_words":4,"start":5.92,"end":12.179999},{"sentences":[{"text":"Yes.","start":11.04,"end":11.54,"sentiment":"neutral","sentiment_score":0.0951307862997055}],"sentiment":"neutral","sentiment_score":0.0951307862997055,"channel":1,"num_words":1,"start":11.04,"end":11.54},{"sentences":[{"text":"Alright.","start":12.565,"end":12.6449995,"sentiment":"neutral","sentiment_score":0.2263793647289276},{"text":"Thank you so much for answering my call, sir.","start":12.6449995,"end":14.325,"sentiment":"positive","sentiment_score":0.7263384593857659},{"text":"So, Abby, I'm calling on behalf of Daniel from TechnoWander.","start":14.325,"end":18.185,"sentiment":"neutral","sentiment_score":0.1103759117424488},{"text":"We're based","start":18.805,"end":19.445,"sentiment":"neutral","sentiment_score":0.055139085277915}],"sentiment":"positive","sentiment_score":0.36261194487186993,"channel":0,"num_words":22,"start":12.565,"end":19.445},{"sentences":[{"text":"From","start":19.425,"end":19.744999,"sentiment":"neutral","sentiment_score":0.06177410110831261}],"sentiment":"neutral","sentiment_score":0.06177410110831261,"channel":1,"num_words":1,"start":19.425,"end":19.744999},{"sentences":[{"text":"in Springfield,","start":19.445,"end":20.105,"sentiment":"neutral","sentiment_score":0.048287564888596535}],"sentiment":"neutral","sentiment_score":0.048287564888596535,"channel":0,"num_words":2,"start":19.445,"end":20.105},{"sentences":[{"text":"who?","start":19.744999,"end":20.244999,"sentiment":"neutral","sentiment_score":0.05394327640533447}],"sentiment":"neutral","sentiment_score":0.05394327640533447,"channel":1,"num_words":1,"start":19.744999,"end":20.244999},{"sentences":[{"text":"Princeton.","start":20.164999,"end":20.664999,"sentiment":"neutral","sentiment_score":0.03151750564575195},{"text":"Daniel from TechnoWander.","start":21.445,"end":22.825,"sentiment":"neutral","sentiment_score":0.031278652449448906},{"text":"So Daniel once or asked me to reach out to you.","start":23.365,"end":26.425,"sentiment":"neutral","sentiment_score":0.04251755384558981},{"text":"I wanted to reach out because we've been talking to firms in Australia.","start":26.82,"end":31.0,"sentiment":"neutral","sentiment_score":-0.012251862969536047},{"text":"And I have a note here that says that you're coming up for an IT review","start":31.54,"end":36.04,"sentiment":"neutral","sentiment_score":-0.08568766713142395}],"sentiment":"neutral","sentiment_score":-0.021300689486617393,"channel":0,"num_words":44,"start":20.164999,"end":36.04},{"sentences":[{"text":"Yeah.","start":37.64,"end":37.879997,"sentiment":"neutral","sentiment_score":-0.279786080121994}],"sentiment":"neutral","sentiment_score":-0.279786080121994,"channel":1,"num_words":1,"start":37.64,"end":37.879997},{"sentences":[{"text":"towards","start":37.78,"end":38.1,"sentiment":"negative","sentiment_score":-0.4500933885574341}],"sentiment":"negative","sentiment_score":-0.4500933885574341,"channel":0,"num_words":1,"start":37.78,"end":38.1},{"sentences":[{"text":"I don't","start":37.879997,"end":38.12,"sentiment":"negative","sentiment_score":-0.5224130600690842}],"sentiment":"negative","sentiment_score":-0.5224130600690842,"channel":1,"num_words":2,"start":37.879997,"end":38.12},{"sentences":[{"text":"the","start":38.1,"end":38.26,"sentiment":"negative","sentiment_score":-0.5619946122169495}],"sentiment":"negative","sentiment_score":-0.5619946122169495,"channel":0,"num_words":1,"start":38.1,"end":38.26},{"sentences":[{"text":"I don't","start":38.12,"end":38.28,"sentiment":"negative","sentiment_score":-0.5083527863025665}],"sentiment":"negative","sentiment_score":-0.5083527863025665,"channel":1,"num_words":2,"start":38.12,"end":38.28},{"sentences":[{"text":"middle","start":38.26,"end":38.58,"sentiment":"negative","sentiment_score":-0.6002455353736877}],"sentiment":"negative","sentiment_score":-0.6002455353736877,"channel":0,"num_words":1,"start":38.26,"end":38.58},{"sentences":[{"text":"know 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and you're talking to the wrong people.","start":39.16,"end":40.76,"sentiment":"negative","sentiment_score":-0.6011094227433205},{"text":"Thank you.","start":40.76,"end":41.42,"sentiment":"neutral","sentiment_score":-0.09830240160226822}],"sentiment":"negative","sentiment_score":-0.50054801851511,"channel":1,"num_words":10,"start":39.16,"end":41.42}]},"summary":{"result":"success","short":"The customer receives a call from a representative of TechnoWander, who is calling on behalf of Daniel from the company. The representative explains that they have been trying to reach the customer regarding an IT review and the customer is talking to the wrong people. The call ends with the customer thanking the representative."},"intents":{"segments":[{"text":"So Daniel once or asked me to reach out to you. I wanted to reach out because we've been talking to firms in Australia. And I have a note here that says that you're coming up for an IT review Yeah. towards I don't the I don't middle know what of you're this talking year. about, and you're talking to the wrong people. Thank you.","start_word":42,"end_word":106,"intents":[{"intent":"Contact daniel before it review","confidence_score":0.0000010215235}]}]},"sentiments":{"segments":[{"text":"Adam speaking. Hi, sir.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.13371342420578003},{"text":"Good morning.","start_word":4,"end_word":5,"sentiment":"positive","sentiment_score":0.4317866265773773},{"text":"Yep. Is this a gordon@champequity.com? Yes. Alright.","start_word":6,"end_word":12,"sentiment":"neutral","sentiment_score":0.1050671935081482},{"text":"Thank you so much for answering my call, sir.","start_word":13,"end_word":21,"sentiment":"positive","sentiment_score":0.7188189029693604},{"text":"So, Abby, I'm calling on behalf of Daniel from TechnoWander. We're based From in Springfield, who? Princeton. Daniel from TechnoWander. So Daniel once or asked me to reach out to you. I wanted to reach out because we've been talking to firms in Australia. And I have a note here that says that you're coming up for an IT review Yeah.","start_word":22,"end_word":82,"sentiment":"neutral","sentiment_score":0.011990231461822988},{"text":"towards I don't the I don't middle know what of you're this talking year. about, and you're talking to the wrong people.","start_word":83,"end_word":104,"sentiment":"negative","sentiment_score":-0.5482117533683777},{"text":"Thank you.","start_word":105,"end_word":106,"sentiment":"neutral","sentiment_score":-0.13111859560012817}],"average":{"sentiment":"neutral","sentiment_score":-0.02331761072373249}}}}