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Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.022357303649187088},{"text":"If you record your name and reason for calling Hello?","start":0.71999997,"end":6.02,"sentiment":"neutral","sentiment_score":0.011592743173241615},{"text":"Hi, mate.","start":33.379997,"end":35.8,"sentiment":"neutral","sentiment_score":0.052546992897987366},{"text":"Yeah, mate.","start":38.82,"end":39.64,"sentiment":"neutral","sentiment_score":0.07131539657711983},{"text":"You good?","start":42.739998,"end":43.48,"sentiment":"neutral","sentiment_score":0.13650619983673096}],"sentiment":"neutral","sentiment_score":0.03876599494148703,"num_words":17,"start":0.24,"end":43.48},{"sentences":[{"text":"Yeah.","start":48.455,"end":48.695,"sentiment":"neutral","sentiment_score":0.0735427588224411},{"text":"I'm here.","start":48.695,"end":49.435,"sentiment":"neutral","sentiment_score":0.07625440880656242},{"text":"Yeah.","start":52.295002,"end":52.615,"sentiment":"neutral","sentiment_score":0.015795648097991943},{"text":"You can have another minute if you want.","start":52.615,"end":54.795,"sentiment":"neutral","sentiment_score":-0.0042276105377823114},{"text":"Okay.","start":57.932938,"end":58.432938,"sentiment":"neutral","sentiment_score":0.03016228973865509}],"sentiment":"neutral","sentiment_score":0.018322202305381115,"num_words":13,"start":48.455,"end":58.432938},{"sentences":[{"text":"No problem, mate.","start":60.65294,"end":61.53294,"sentiment":"neutral","sentiment_score":0.3149874210357666},{"text":"Alright.","start":61.53294,"end":62.03294,"sentiment":"positive","sentiment_score":0.3701135814189911},{"text":"Bye.","start":63.29294,"end":63.79294,"sentiment":"neutral","sentiment_score":0.26823118329048157}],"sentiment":"neutral","sentiment_score":0.3166614055633545,"num_words":5,"start":60.65294,"end":63.79294}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling Hello?\n\nChannel 0: Hello?\n\nChannel 1: Hi, mate.\n\nChannel 0: Yes? Hi. Is this Jason? Is this?\n\nChannel 1: Yeah, mate.\n\nChannel 0: Yeah. Hang on. Give me another thirty seconds, man. I'm just finishing\n\nChannel 1: You good?\n\nChannel 0: something off for you. Jason, you there?\n\nChannel 1: Yeah. I'm here.\n\nChannel 0: Yeah. Can you give me another thirty seconds? I'm just about finished.\n\nChannel 1: Yeah.\n\nChannel 0: I'm just\n\nChannel 1: You\n\nChannel 0: waiting.\n\nChannel 1: can have another minute if you want.\n\nChannel 0: Yeah. I'm just waiting for the last cycle to finish. Give me about\n\nChannel 1: Okay.\n\nChannel 0: couple of couple of minutes, and I'll call you back.\n\nChannel 1: No problem, mate. Alright.\n\nChannel 0: Oh, cheers, mate. Thank you.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.022357303649187088},{"text":"If you record your name and reason for calling Hello?","start":0.71999997,"end":6.02,"sentiment":"neutral","sentiment_score":0.011592743173241615}],"sentiment":"neutral","sentiment_score":0.01257133958014575,"channel":1,"num_words":11,"start":0.24,"end":6.02},{"sentences":[{"text":"Hello?","start":32.399998,"end":32.899998,"sentiment":"neutral","sentiment_score":0.0112798810005188}],"sentiment":"neutral","sentiment_score":0.0112798810005188,"channel":0,"num_words":1,"start":32.399998,"end":32.899998},{"sentences":[{"text":"Hi, mate.","start":33.379997,"end":35.8,"sentiment":"neutral","sentiment_score":0.052546992897987366}],"sentiment":"neutral","sentiment_score":0.052546992897987366,"channel":1,"num_words":2,"start":33.379997,"end":35.8},{"sentences":[{"text":"Yes?","start":35.76,"end":36.26,"sentiment":"neutral","sentiment_score":0.043577954173088074},{"text":"Hi.","start":37.04,"end":37.28,"sentiment":"neutral","sentiment_score":0.03661549091339111},{"text":"Is this Jason?","start":37.28,"end":37.92,"sentiment":"neutral","sentiment_score":0.033753483245770134},{"text":"Is this?","start":37.92,"end":38.579998,"sentiment":"neutral","sentiment_score":0.022380320355296135}],"sentiment":"neutral","sentiment_score":0.03231636221919741,"channel":0,"num_words":7,"start":35.76,"end":38.579998},{"sentences":[{"text":"Yeah, mate.","start":38.82,"end":39.64,"sentiment":"neutral","sentiment_score":0.07131539657711983}],"sentiment":"neutral","sentiment_score":0.07131539657711983,"channel":1,"num_words":2,"start":38.82,"end":39.64},{"sentences":[{"text":"Yeah.","start":39.885,"end":40.125,"sentiment":"neutral","sentiment_score":0.061484504491090775},{"text":"Hang on.","start":40.125,"end":40.524998,"sentiment":"neutral","sentiment_score":0.03852405957877636},{"text":"Give me another thirty seconds, man.","start":40.524998,"end":42.285,"sentiment":"neutral","sentiment_score":0.029630297794938087},{"text":"I'm just finishing","start":42.285,"end":43.004997,"sentiment":"neutral","sentiment_score":0.046020771066347756}],"sentiment":"neutral","sentiment_score":0.03786472696810961,"channel":0,"num_words":12,"start":39.885,"end":43.004997},{"sentences":[{"text":"You good?","start":42.739998,"end":43.48,"sentiment":"neutral","sentiment_score":0.13650619983673096}],"sentiment":"neutral","sentiment_score":0.13650619983673096,"channel":1,"num_words":2,"start":42.739998,"end":43.48},{"sentences":[{"text":"something off for you.","start":43.004997,"end":44.225,"sentiment":"neutral","sentiment_score":0.06815821677446365},{"text":"Jason, you there?","start":47.245,"end":48.385,"sentiment":"neutral","sentiment_score":0.026760187620917957}],"sentiment":"neutral","sentiment_score":0.050416204280086925,"channel":0,"num_words":7,"start":43.004997,"end":48.385},{"sentences":[{"text":"Yeah.","start":48.455,"end":48.695,"sentiment":"neutral","sentiment_score":0.0735427588224411},{"text":"I'm here.","start":48.695,"end":49.435,"sentiment":"neutral","sentiment_score":0.07625440880656242}],"sentiment":"neutral","sentiment_score":0.07535052547852199,"channel":1,"num_words":3,"start":48.455,"end":49.435},{"sentences":[{"text":"Yeah.","start":49.565,"end":49.805,"sentiment":"neutral","sentiment_score":0.053729522973299026},{"text":"Can you give me another thirty seconds?","start":49.805,"end":51.405,"sentiment":"neutral","sentiment_score":0.014619450883141585},{"text":"I'm just about finished.","start":51.405,"end":52.364998,"sentiment":"neutral","sentiment_score":-0.020641291979700327}],"sentiment":"neutral","sentiment_score":0.006125042603040735,"channel":0,"num_words":12,"start":49.565,"end":52.364998},{"sentences":[{"text":"Yeah.","start":52.295002,"end":52.615,"sentiment":"neutral","sentiment_score":0.015795648097991943}],"sentiment":"neutral","sentiment_score":0.015795648097991943,"channel":1,"num_words":1,"start":52.295002,"end":52.615},{"sentences":[{"text":"I'm just","start":52.364998,"end":52.765,"sentiment":"neutral","sentiment_score":-0.0028428100049495697}],"sentiment":"neutral","sentiment_score":-0.0028428100049495697,"channel":0,"num_words":2,"start":52.364998,"end":52.765},{"sentences":[{"text":"You","start":52.615,"end":52.775,"sentiment":"neutral","sentiment_score":-0.014460697770118712}],"sentiment":"neutral","sentiment_score":-0.014460697770118712,"channel":1,"num_words":1,"start":52.615,"end":52.775},{"sentences":[{"text":"waiting.","start":52.765,"end":53.265,"sentiment":"neutral","sentiment_score":-0.012017296627163889}],"sentiment":"neutral","sentiment_score":-0.012017296627163889,"channel":0,"num_words":1,"start":52.765,"end":53.265},{"sentences":[{"text":"can have another minute if you want.","start":52.775,"end":54.795,"sentiment":"neutral","sentiment_score":-0.0027657409331628253}],"sentiment":"neutral","sentiment_score":-0.0027657409331628253,"channel":1,"num_words":7,"start":52.775,"end":54.795},{"sentences":[{"text":"Yeah.","start":55.11,"end":55.350002,"sentiment":"neutral","sentiment_score":0.01361040398478508},{"text":"I'm just waiting for the last cycle to finish.","start":55.350002,"end":57.43,"sentiment":"neutral","sentiment_score":-0.019579023950629763},{"text":"Give me about","start":57.43,"end":58.33,"sentiment":"neutral","sentiment_score":-0.005215587715307872}],"sentiment":"neutral","sentiment_score":-0.013711351901292801,"channel":0,"num_words":13,"start":55.11,"end":58.33},{"sentences":[{"text":"Okay.","start":57.932938,"end":58.432938,"sentiment":"neutral","sentiment_score":0.03016228973865509}],"sentiment":"neutral","sentiment_score":0.03016228973865509,"channel":1,"num_words":1,"start":57.932938,"end":58.432938},{"sentences":[{"text":"couple of couple of minutes, and I'll call you back.","start":58.39,"end":60.65,"sentiment":"neutral","sentiment_score":0.016621369868516922}],"sentiment":"neutral","sentiment_score":0.016621369868516922,"channel":0,"num_words":10,"start":58.39,"end":60.65},{"sentences":[{"text":"No problem, mate.","start":60.65294,"end":61.53294,"sentiment":"neutral","sentiment_score":0.3149874210357666},{"text":"Alright.","start":61.53294,"end":62.03294,"sentiment":"positive","sentiment_score":0.3701135814189911}],"sentiment":"neutral","sentiment_score":0.3287689611315727,"channel":1,"num_words":4,"start":60.65294,"end":62.03294},{"sentences":[{"text":"Oh, cheers, mate.","start":62.230003,"end":62.95,"sentiment":"positive","sentiment_score":0.5916826725006104},{"text":"Thank you.","start":62.95,"end":63.690002,"sentiment":"positive","sentiment_score":0.6956420540809631}],"sentiment":"positive","sentiment_score":0.6332664251327514,"channel":0,"num_words":5,"start":62.230003,"end":63.690002},{"sentences":[{"text":"Bye.","start":63.29294,"end":63.79294,"sentiment":"neutral","sentiment_score":0.26823118329048157}],"sentiment":"neutral","sentiment_score":0.26823118329048157,"channel":1,"num_words":1,"start":63.29294,"end":63.79294}]},"summary":{"result":"success","short":"The customer is trying to get in touch with Jason and is waiting for the last cycle to finish before calling back. The customer is finishing work and needs about another minute to call back. They thank Jason and say they will call back later."},"intents":{"segments":[{"text":"If you record your name and reason for calling Hello? Hello?","start_word":1,"end_word":11,"intents":[{"intent":"Capture callers","confidence_score":0.00015160488}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling Hello? Hello? Hi, mate. Yes? Hi. Is this Jason? Is this? Yeah, mate. Yeah. Hang on. Give me another thirty seconds, man. I'm just finishing You good? something off for you. Jason, you there? Yeah. I'm here. Yeah. Can you give me another thirty seconds? I'm just about finished. Yeah. I'm just You waiting. can have another minute if you want. Yeah. I'm just waiting for the last cycle to finish. Give me about Okay. couple of couple of minutes, and I'll call you back. No problem, mate.","start_word":0,"end_word":97,"sentiment":"neutral","sentiment_score":0.03754223510622978},{"text":"Alright. Oh, cheers, mate. Thank you. Bye.","start_word":98,"end_word":104,"sentiment":"positive","sentiment_score":0.5318076014518738}],"average":{"sentiment":"neutral","sentiment_score":0.08785667533646087}}}}