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I've called a lot of these customers this morning. Something you should be doing also. But, anyway, I've called most of them, and some of them have said that this morning, their services started working, that it was showing USA. Now it's showing Australia.\n\nSo the ones that I've called, I've I've crossed them off. I was just wondering if you could just call the rest. Whoever call with call with the WhatsApp app. Alright? And just let them know that so if they leave a message, just tell them to text back assistance or call back that number when they're free.\n\nAlright? There was one guy he said he was having a Outlook issue. Outlook's got nothing to do with us. It's not an IP issue. It'll be an issue from their end, so it's got nothing to do with us.\n\nThere was one that was having channel seven issues with relocation. That's all gone back to normal. So most of them have gone back to normal this morning because we finally received the relocation successfully done. So, yeah, so, hopefully, this just fixed up the problem. Any customers that are still having Martin, they might need to delete their history in cache.\n\nAnd we'll probably need just because we've got the update this morning, they'll probably need to unplug the motor for maybe about five five minutes. Alright. So that's your job from now on. Please, can you finish that off? Alright?\n\nOkay. Okay. Alright. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Am I right to meet Dom?","start":8.08,"end":12.719999,"sentiment":"neutral","sentiment_score":0.032780589535832405},{"text":"I've called a lot of these customers this morning.","start":12.719999,"end":15.46,"sentiment":"neutral","sentiment_score":0.016137207133902445},{"text":"Something you should be doing also.","start":17.425,"end":19.025,"sentiment":"neutral","sentiment_score":0.012888217344880104},{"text":"But, anyway, I've called most of them, and some of them have said that this morning, their services started working, that it was showing USA.","start":19.025,"end":26.705,"sentiment":"neutral","sentiment_score":-0.046534878015518186},{"text":"Now it's showing Australia.","start":26.705,"end":28.005,"sentiment":"neutral","sentiment_score":-0.07539163902401924}],"sentiment":"neutral","sentiment_score":-0.020913816019892693,"num_words":50,"start":8.08,"end":28.005},{"sentences":[{"text":"So the ones that I've called, I've I've crossed them 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was having a Outlook issue.","start":57.239998,"end":60.3,"sentiment":"neutral","sentiment_score":-0.11690201299885909},{"text":"Outlook's got nothing to do with us.","start":61.079998,"end":62.68,"sentiment":"neutral","sentiment_score":-0.2440420878784997},{"text":"It's not an IP issue.","start":62.68,"end":64.52,"sentiment":"neutral","sentiment_score":-0.21975314021110534},{"text":"It'll be an issue from their end, so it's got nothing to do with us.","start":64.52,"end":68.38,"sentiment":"neutral","sentiment_score":-0.18575654129187266}],"sentiment":"neutral","sentiment_score":-0.1742580476216972,"num_words":40,"start":55.72,"end":68.38},{"sentences":[{"text":"There was one that was having channel seven issues with relocation.","start":71.645,"end":75.265,"sentiment":"neutral","sentiment_score":-0.030612710863351822},{"text":"That's all gone back to normal.","start":76.204994,"end":77.405,"sentiment":"neutral","sentiment_score":0.014268836627403894},{"text":"So most of them have gone back to normal this morning because we finally received the relocation successfully done.","start":77.405,"end":85.52,"sentiment":"neutral","sentiment_score":0.17811641214709534},{"text":"So, yeah, so, hopefully, this just fixed up the problem.","start":85.82,"end":88.88,"sentiment":"neutral","sentiment_score":-0.005092586949467659},{"text":"Any customers that are still having Martin, they might need to delete their history in cache.","start":90.299995,"end":94.56,"sentiment":"neutral","sentiment_score":-0.15718539571389556}],"sentiment":"neutral","sentiment_score":0.009148271453957404,"num_words":62,"start":71.645,"end":94.56},{"sentences":[{"text":"And we'll probably need just because we've got the update this morning, they'll probably need to unplug the motor for maybe about five five 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off?","start":107.875,"end":109.235,"sentiment":"neutral","sentiment_score":0.15136063595612845},{"text":"Alright?","start":109.235,"end":109.735,"sentiment":"neutral","sentiment_score":0.0949978232383728}],"sentiment":"neutral","sentiment_score":0.002396680228412151,"num_words":40,"start":95.82,"end":109.735},{"sentences":[{"text":"Okay.","start":111.88487,"end":112.38487,"sentiment":"neutral","sentiment_score":0.20498308539390564},{"text":"Okay.","start":112.84487,"end":113.34487,"sentiment":"neutral","sentiment_score":0.24567711353302},{"text":"Alright.","start":114.60487,"end":114.84487,"sentiment":"positive","sentiment_score":0.3835777938365936},{"text":"Thank you.","start":114.84487,"end":115.324875,"sentiment":"positive","sentiment_score":0.42839206755161285},{"text":"Bye.","start":115.324875,"end":115.824875,"sentiment":"neutral","sentiment_score":0.14007455110549927}],"sentiment":"neutral","sentiment_score":0.3051827798287074,"num_words":6,"start":111.88487,"end":115.824875}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Erto tech support. How can I assist you today?\n\nChannel 1: Am I right to meet\n\nChannel 0: Mhmm. Hello, Dom. Yes.\n\nChannel 1: Dom? I've called a lot of these customers this morning.\n\nChannel 0: Mhmm.\n\nChannel 1: Something you should be doing also. But, anyway, I've called most of them, and some of them have said that this morning, their services started working, that it was showing USA. Now it's showing Australia. So the ones that I've called, I've I've crossed them off. I was just wondering if you could just call the rest.\n\nWhoever\n\nChannel 0: Okay.\n\nChannel 1: call with call with the WhatsApp app. Alright? And just let them know that so if they leave a message, just tell them to text back assistance or call back that number when they're free. Alright?\n\nChannel 0: Okay.\n\nChannel 1: There was one guy he said he was having a Outlook issue. Outlook's\n\nChannel 0: Mhmm.\n\nChannel 1: got nothing to do with us. It's not an IP issue. It'll be an issue from their end, so it's got nothing to do with us.\n\nChannel 0: Thank\n\nChannel 1: There was one that was having channel seven issues with relocation. That's all gone back to normal. So most of them have gone back to normal this morning because\n\nChannel 0: you.\n\nChannel 1: we finally received the relocation successfully done. So, yeah, so, hopefully, this just fixed up the problem. Any customers that are still having Martin, they might need to delete their history in cache. And we'll probably need just because we've got the update this morning, they'll probably need to unplug the motor for maybe about five five minutes.\n\nChannel 0: Reboot. Okay.\n\nChannel 1: Alright. So that's your job from now on. Please, can you finish that off? Alright?\n\nChannel 0: Yeah. Okay. Sure. We'll work\n\nChannel 1: Okay.\n\nChannel 0: on it.\n\nChannel 1: Okay.\n\nChannel 0: Thank you, Dom.\n\nChannel 1: Alright. Thank you.\n\nChannel 0: Mhmm.\n\nChannel 1: Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.1599998,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.13158120214939115},{"text":"Good afternoon.","start":2.8799999,"end":3.6,"sentiment":"positive","sentiment_score":0.35916750133037567},{"text":"This is Maureen from Erto tech support.","start":3.6,"end":6.16,"sentiment":"neutral","sentiment_score":0.3187715070588248},{"text":"How can I assist you today?","start":6.16,"end":7.62,"sentiment":"neutral","sentiment_score":0.3122921610871951}],"sentiment":"neutral","sentiment_score":0.3096918575465679,"channel":0,"num_words":16,"start":2.1599998,"end":7.62},{"sentences":[{"text":"Am I right to 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that I've called, I've I've crossed them off.","start":29.79,"end":33.55,"sentiment":"neutral","sentiment_score":-0.07807335833256895},{"text":"I was just wondering if you could just call the rest.","start":33.55,"end":36.05,"sentiment":"neutral","sentiment_score":-0.07872725684534419}],"sentiment":"neutral","sentiment_score":-0.05460378893634729,"channel":1,"num_words":57,"start":17.425,"end":36.05},{"sentences":[{"text":"Whoever","start":37.31,"end":37.81,"sentiment":"neutral","sentiment_score":-0.04756142199039459}],"sentiment":"neutral","sentiment_score":-0.04756142199039459,"channel":1,"num_words":1,"start":37.31,"end":37.81},{"sentences":[{"text":"Okay.","start":37.4,"end":37.9,"sentiment":"neutral","sentiment_score":-0.0033436715602874756}],"sentiment":"neutral","sentiment_score":-0.0033436715602874756,"channel":0,"num_words":1,"start":37.4,"end":37.9},{"sentences":[{"text":"call with call with the WhatsApp app.","start":38.11,"end":44.145,"sentiment":"neutral","sentiment_score":0.014717513961451394},{"text":"Alright?","start":45.805,"end":46.205,"sentiment":"neutral","sentiment_score":0.08451610803604126},{"text":"And just let them know that so if they leave a message, just tell them to text back assistance or call back that number when they're free.","start":46.205,"end":55.72,"sentiment":"neutral","sentiment_score":0.08425316324940434},{"text":"Alright?","start":55.72,"end":56.22,"sentiment":"neutral","sentiment_score":0.02591068670153618}],"sentiment":"neutral","sentiment_score":0.06911902222782373,"channel":1,"num_words":36,"start":38.11,"end":56.22},{"sentences":[{"text":"Okay.","start":57.04,"end":57.54,"sentiment":"neutral","sentiment_score":-0.029414702206850052}],"sentiment":"neutral","sentiment_score":-0.029414702206850052,"channel":0,"num_words":1,"start":57.04,"end":57.54},{"sentences":[{"text":"There was one guy he said he was having a Outlook 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us.","start":64.52,"end":68.38,"sentiment":"neutral","sentiment_score":-0.18575654129187266}],"sentiment":"neutral","sentiment_score":-0.20943352236197546,"channel":1,"num_words":26,"start":61.559998,"end":68.38},{"sentences":[{"text":"Thank","start":68.954994,"end":69.454994,"sentiment":"neutral","sentiment_score":-0.018935970962047577}],"sentiment":"neutral","sentiment_score":-0.018935970962047577,"channel":0,"num_words":1,"start":68.954994,"end":69.454994},{"sentences":[{"text":"There was one that was having channel seven issues with relocation.","start":71.645,"end":75.265,"sentiment":"neutral","sentiment_score":-0.030612710863351822},{"text":"That's all gone back to normal.","start":76.204994,"end":77.405,"sentiment":"neutral","sentiment_score":0.014268836627403894},{"text":"So most of them have gone back to normal this morning because","start":77.405,"end":80.685,"sentiment":"neutral","sentiment_score":0.13691986165940762}],"sentiment":"neutral","sentiment_score":0.047996949661394644,"channel":1,"num_words":29,"start":71.645,"end":80.685},{"sentences":[{"text":"you.","start":80.634995,"end":81.134995,"sentiment":"neutral","sentiment_score":0.1309727132320404}],"sentiment":"neutral","sentiment_score":0.1309727132320404,"channel":0,"num_words":1,"start":80.634995,"end":81.134995},{"sentences":[{"text":"we finally received the relocation successfully done.","start":80.685,"end":85.52,"sentiment":"neutral","sentiment_score":0.24873907012598856},{"text":"So, yeah, so, hopefully, this just fixed up the problem.","start":85.82,"end":88.88,"sentiment":"neutral","sentiment_score":-0.005092586949467659},{"text":"Any customers that are still having Martin, they might need to delete their history in cache.","start":90.299995,"end":94.56,"sentiment":"neutral","sentiment_score":-0.15718539571389556},{"text":"And we'll probably need just because we've got the update this morning, they'll probably need to unplug the motor for maybe about five five minutes.","start":95.82,"end":103.73499,"sentiment":"neutral","sentiment_score":-0.09309179276227951}],"sentiment":"neutral","sentiment_score":-0.05434506084641506,"channel":1,"num_words":58,"start":80.685,"end":103.73499},{"sentences":[{"text":"Reboot.","start":104.385,"end":104.885,"sentiment":"neutral","sentiment_score":-0.004407214932143688},{"text":"Okay.","start":105.185,"end":105.685,"sentiment":"neutral","sentiment_score":0.039226777851581573}],"sentiment":"neutral","sentiment_score":0.017409781459718943,"channel":0,"num_words":2,"start":104.385,"end":105.685},{"sentences":[{"text":"Alright.","start":106.034996,"end":106.435,"sentiment":"neutral","sentiment_score":0.11746756732463837},{"text":"So that's your job from now on.","start":106.435,"end":107.875,"sentiment":"neutral","sentiment_score":0.18607611741338456},{"text":"Please, can you finish that off?","start":107.875,"end":109.235,"sentiment":"neutral","sentiment_score":0.15136063595612845},{"text":"Alright?","start":109.235,"end":109.735,"sentiment":"neutral","sentiment_score":0.0949978232383728}],"sentiment":"neutral","sentiment_score":0.16154413521289826,"channel":1,"num_words":15,"start":106.034996,"end":109.735},{"sentences":[{"text":"Yeah.","start":110.29494,"end":110.69494,"sentiment":"neutral","sentiment_score":0.1051459014415741},{"text":"Okay.","start":110.69494,"end":110.93494,"sentiment":"neutral","sentiment_score":0.1402202844619751},{"text":"Sure.","start":110.93494,"end":111.43494,"sentiment":"neutral","sentiment_score":0.20945630967617035},{"text":"We'll work","start":111.49494,"end":111.97494,"sentiment":"neutral","sentiment_score":0.25709686428308487}],"sentiment":"neutral","sentiment_score":0.19380324482917785,"channel":0,"num_words":5,"start":110.29494,"end":111.97494},{"sentences":[{"text":"Okay.","start":111.88487,"end":112.38487,"sentiment":"neutral","sentiment_score":0.20498308539390564}],"sentiment":"neutral","sentiment_score":0.20498308539390564,"channel":1,"num_words":1,"start":111.88487,"end":112.38487},{"sentences":[{"text":"on it.","start":111.97494,"end":112.63494,"sentiment":"neutral","sentiment_score":0.2223883420228958}],"sentiment":"neutral","sentiment_score":0.2223883420228958,"channel":0,"num_words":2,"start":111.97494,"end":112.63494},{"sentences":[{"text":"Okay.","start":112.84487,"end":113.34487,"sentiment":"neutral","sentiment_score":0.24567711353302}],"sentiment":"neutral","sentiment_score":0.24567711353302,"channel":1,"num_words":1,"start":112.84487,"end":113.34487},{"sentences":[{"text":"Thank you, Dom.","start":113.17494,"end":114.31494,"sentiment":"positive","sentiment_score":0.4467223485310872}],"sentiment":"positive","sentiment_score":0.4467223485310872,"channel":0,"num_words":3,"start":113.17494,"end":114.31494},{"sentences":[{"text":"Alright.","start":114.60487,"end":114.84487,"sentiment":"positive","sentiment_score":0.3835777938365936},{"text":"Thank you.","start":114.84487,"end":115.324875,"sentiment":"positive","sentiment_score":0.42839206755161285}],"sentiment":"positive","sentiment_score":0.41345397631327313,"channel":1,"num_words":3,"start":114.60487,"end":115.324875},{"sentences":[{"text":"Mhmm.","start":115.25494,"end":115.75494,"sentiment":"neutral","sentiment_score":0.16706636548042297}],"sentiment":"neutral","sentiment_score":0.16706636548042297,"channel":0,"num_words":1,"start":115.25494,"end":115.75494},{"sentences":[{"text":"Bye.","start":115.324875,"end":115.824875,"sentiment":"neutral","sentiment_score":0.14007455110549927}],"sentiment":"neutral","sentiment_score":0.14007455110549927,"channel":1,"num_words":1,"start":115.324875,"end":115.824875},{"sentences":[{"text":"Bye.","start":116.61494,"end":117.11494,"sentiment":"neutral","sentiment_score":0.089103564620018}],"sentiment":"neutral","sentiment_score":0.089103564620018,"channel":0,"num_words":1,"start":116.61494,"end":117.11494}]},"summary":{"result":"success","short":"A representative from Erto tech support named Maureen is speaking with a customer named Dom who is experiencing issues with their services. Maureen is asking Dom to call the rest of them and to inform them about the app's ability to handle requests. She also mentions that some customers may need to delete their history in cache and reinstall the app."},"intents":{"segments":[{"text":"This is Maureen from Erto tech support. How can I assist you today?","start_word":3,"end_word":15,"intents":[{"intent":"Assist customer","confidence_score":0.019231403}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.13158120214939115},{"text":"Good afternoon.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.34673652052879333},{"text":"This is Maureen from Erto tech support. How can I assist you today? Am I right to meet Mhmm. Hello, Dom. Yes. Dom? I've called a lot of these customers this morning. Mhmm. Something you should be doing also. But, anyway, I've called most of them, and some of them have said that this morning, their services started working, that it was showing USA. Now it's showing Australia. So the ones that I've called, I've I've crossed them off. I was just wondering if you could just call the rest. Whoever Okay. call with call with the WhatsApp app. Alright? And just let them know that so if they leave a message, just tell them to text back assistance or call back that number when they're free. Alright? Okay. There was one guy he said he was having a Outlook issue. Outlook's Mhmm. got nothing to do with us. It's not an IP issue. It'll be an issue from their end, so it's got nothing to do with us. Thank There was one that was having channel seven issues with relocation. That's all gone back to normal. So most of them have gone back to normal this morning because you. we finally received the relocation successfully done. So, yeah, so, hopefully, this just fixed up the problem. Any customers that are still having Martin, they might need to delete their history in cache. And we'll probably need just because we've got the update this morning, they'll probably need to unplug the motor for maybe about five five minutes. Reboot. Okay. Alright. So that's your job from now on. Please, can you finish that off? Alright? Yeah. Okay. Sure. We'll work Okay. on it. Okay.","start_word":3,"end_word":286,"sentiment":"neutral","sentiment_score":-0.0013883595820516348},{"text":"Thank you, Dom. Alright. Thank you.","start_word":287,"end_word":292,"sentiment":"positive","sentiment_score":0.4194076359272003},{"text":"Mhmm. Bye. Bye.","start_word":293,"end_word":295,"sentiment":"neutral","sentiment_score":0.1445649415254593}],"average":{"sentiment":"neutral","sentiment_score":0.015938580175752663}}}}