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For customer service, please press 1. For accounts, please press 2. For general inquiries, please press 3. Thank you for calling Everhart Industries, your trusted partner in in a a Hard Industries. This is Daniel. I don't think that's someone who's worked with us for a long time. No. What was he again? What was his role? Sorry. I'm just having a did you know what what position he was in? Because I I know he was a name from a while ago, but I I know he hasn't been here for for I don't know. Probably, like, a couple years. Oh, IT. Right. We have our own external IT these days. So in terms of IT, like, we we we don't have someone here. So it used to be Phil. After him, I believe it was Sam. But yeah. Now we've got an external company that does IT. So there's no one, I guess, here to to speak on it. No. Too easy. Thanks. 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you for calling Everhard Industries. For customer service, please press 1. For accounts, please press 2. For general inquiries, please press 3. Thank you for calling Everhart Industries, your trusted partner in in a a Hard Industries.\n\nThis is Daniel. I don't think that's someone who's worked with us for a long time. No. What was he again? What was his role?\n\nSorry. I'm just having a did you know what what position he was in? Because I I know he was a name from a while ago, but I I know he hasn't been here for for I don't know. Probably, like, a couple years. Oh, IT.\n\nRight. We have our own external IT these days. So in terms of IT, like, we we we don't have someone here. So it used to be Phil. After him, I believe it was Sam.\n\nBut yeah. Now we've got an external company that does IT. So there's no one, I guess, here to to speak on it. No. Too easy.\n\nThanks. Thanks.","paragraphs":[{"sentences":[{"text":"Thank you for calling Everhard Industries.","start":0.08,"end":2.26,"sentiment":"positive","sentiment_score":0.4688013345003128},{"text":"For customer service, please press 1.","start":3.36,"end":6.18,"sentiment":"neutral","sentiment_score":0.23668844997882843},{"text":"For accounts, please press 2.","start":6.8799996,"end":9.139999,"sentiment":"neutral","sentiment_score":0.12789732813835145},{"text":"For general inquiries, please press 3.","start":9.84,"end":12.82,"sentiment":"neutral","sentiment_score":0.12311108534534772},{"text":"Thank you for calling Everhart Industries, your trusted partner in in a a Hard Industries.","start":24.825,"end":32.449997,"sentiment":"positive","sentiment_score":0.4389729678630829}],"sentiment":"neutral","sentiment_score":0.32093911519960355,"num_words":38,"start":0.08,"end":32.449997},{"sentences":[{"text":"This is Daniel.","start":32.67,"end":33.65,"sentiment":"neutral","sentiment_score":0.24368855357170105},{"text":"I don't think that's someone who's worked with us for a long time.","start":40.43,"end":43.809998,"sentiment":"neutral","sentiment_score":-0.05975354391221817},{"text":"No.","start":47.655,"end":48.155,"sentiment":"neutral","sentiment_score":-0.10710956156253816},{"text":"What was he again?","start":49.495,"end":50.775,"sentiment":"neutral","sentiment_score":-0.06859476864337921},{"text":"What was his role?","start":50.775,"end":51.915,"sentiment":"neutral","sentiment_score":-0.05158477835357189}],"sentiment":"neutral","sentiment_score":-0.025342326387763025,"num_words":25,"start":32.67,"end":51.915},{"sentences":[{"text":"Sorry.","start":52.775,"end":53.095,"sentiment":"neutral","sentiment_score":-0.09487979114055634},{"text":"I'm just having a did you know what what position he was in?","start":53.095,"end":57.75,"sentiment":"neutral","sentiment_score":-0.0863399740595084},{"text":"Because I I know he was a name from a while ago, but I I know he hasn't been here for for I don't know.","start":57.75,"end":63.51,"sentiment":"neutral","sentiment_score":-0.1331186780333519},{"text":"Probably, like, a couple years.","start":63.51,"end":65.05,"sentiment":"neutral","sentiment_score":-0.06345870792865753},{"text":"Oh, IT.","start":65.83,"end":66.47,"sentiment":"neutral","sentiment_score":-0.04650060087442398}],"sentiment":"neutral","sentiment_score":-0.10772959013348041,"num_words":46,"start":52.775,"end":66.47},{"sentences":[{"text":"Right.","start":66.47,"end":66.97,"sentiment":"neutral","sentiment_score":-0.05095260590314865},{"text":"We have our own external IT these days.","start":67.83,"end":71.21,"sentiment":"neutral","sentiment_score":-0.07265023328363895},{"text":"So in terms of IT, like, we we we don't have someone here.","start":71.625,"end":75.465004,"sentiment":"neutral","sentiment_score":-0.08048959764150473},{"text":"So it used to be Phil.","start":75.465004,"end":76.845,"sentiment":"neutral","sentiment_score":-0.07279470314582188},{"text":"After him, I believe it was Sam.","start":77.065,"end":78.845,"sentiment":"neutral","sentiment_score":-0.07198023317115647}],"sentiment":"neutral","sentiment_score":-0.07483283121670996,"num_words":35,"start":66.47,"end":78.845},{"sentences":[{"text":"But yeah.","start":79.145004,"end":79.545,"sentiment":"neutral","sentiment_score":-0.073973897844553},{"text":"Now we've got an external company that does IT.","start":79.545,"end":82.505005,"sentiment":"neutral","sentiment_score":-0.07136941287252638},{"text":"So there's no one, I guess, here to to speak on it.","start":82.505005,"end":87.005005,"sentiment":"neutral","sentiment_score":-0.14449777454137802},{"text":"No.","start":94.4,"end":94.72,"sentiment":"neutral","sentiment_score":-0.08413764834403992},{"text":"Too easy.","start":94.72,"end":95.36,"sentiment":"neutral","sentiment_score":-0.007168320938944817}],"sentiment":"neutral","sentiment_score":-0.10087384985616574,"num_words":26,"start":79.145004,"end":95.36},{"sentences":[{"text":"Thanks.","start":95.36,"end":95.86,"sentiment":"neutral","sentiment_score":0.15007081627845764},{"text":"Thanks.","start":97.76,"end":98.26,"sentiment":"neutral","sentiment_score":0.17903614044189453}],"sentiment":"neutral","sentiment_score":0.1645534783601761,"num_words":2,"start":95.36,"end":98.26}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Everhard Industries. For customer service, please press 1. For accounts, please press 2. For general inquiries, please press 3. Thank you for calling Everhart Industries, your trusted partner in in a a Hard Industries.\n\nThis is Daniel.\n\nChannel 0: Yes. Hi. Good morning. I'm looking for Phil Millard.\n\nChannel 1: I don't think that's someone who's worked with us for a\n\nChannel 0: Oh,\n\nChannel 1: long time.\n\nChannel 0: no longer connected.\n\nChannel 1: No. What was he again? What was his role? Sorry. I'm just having a did you know what what position he was in?\n\nBecause I I know he was a name from a while ago, but I I know he hasn't been here for for I don't know.\n\nChannel 0: From\n\nChannel 1: Probably,\n\nChannel 0: IT\n\nChannel 1: like, a couple\n\nChannel 0: department.\n\nChannel 1: years. Oh, IT. Right. We have our own external IT these days. So in terms of IT, like, we we we don't have someone here.\n\nSo it used to be Phil. After him, I believe it was Sam. But yeah. Now we've got an external company that does IT. So there's no one, I guess, here to to speak on it.\n\nChannel 0: Oh, I see. Okay. Yeah. I think that's okay. So I'll make a note of it.\n\nThank you for taking this call.\n\nChannel 1: No. Too easy. Thanks.\n\nChannel 0: Mhmm.\n\nChannel 1: Thanks.","paragraphs":[{"sentences":[{"text":"Thank you for calling Everhard Industries.","start":0.08,"end":2.26,"sentiment":"positive","sentiment_score":0.4688013345003128},{"text":"For customer service, please press 1.","start":3.36,"end":6.18,"sentiment":"neutral","sentiment_score":0.23668844997882843},{"text":"For accounts, please press 2.","start":6.8799996,"end":9.139999,"sentiment":"neutral","sentiment_score":0.12789732813835145},{"text":"For general inquiries, please press 3.","start":9.84,"end":12.82,"sentiment":"neutral","sentiment_score":0.12311108534534772},{"text":"Thank you for calling Everhart Industries, your trusted partner in in a a Hard Industries.","start":24.825,"end":32.449997,"sentiment":"positive","sentiment_score":0.4389729678630829}],"sentiment":"neutral","sentiment_score":0.32093911519960355,"channel":1,"num_words":38,"start":0.08,"end":32.449997},{"sentences":[{"text":"This is Daniel.","start":32.67,"end":33.65,"sentiment":"neutral","sentiment_score":0.24368855357170105}],"sentiment":"neutral","sentiment_score":0.24368855357170105,"channel":1,"num_words":3,"start":32.67,"end":33.65},{"sentences":[{"text":"Yes.","start":34.100002,"end":34.420002,"sentiment":"neutral","sentiment_score":0.11230209469795228},{"text":"Hi.","start":34.420002,"end":34.66,"sentiment":"neutral","sentiment_score":0.11522851884365082},{"text":"Good morning.","start":34.66,"end":35.38,"sentiment":"neutral","sentiment_score":0.1921723261475563},{"text":"I'm looking for Phil Millard.","start":35.38,"end":37.4,"sentiment":"neutral","sentiment_score":0.031848466396331786}],"sentiment":"neutral","sentiment_score":0.08567973309093052,"channel":0,"num_words":9,"start":34.100002,"end":37.4},{"sentences":[{"text":"I don't think that's someone who's worked with us for a","start":40.43,"end":42.989998,"sentiment":"neutral","sentiment_score":-0.052250582216815514}],"sentiment":"neutral","sentiment_score":-0.052250582216815514,"channel":1,"num_words":11,"start":40.43,"end":42.989998},{"sentences":[{"text":"Oh,","start":42.945,"end":43.445,"sentiment":"neutral","sentiment_score":-0.12722884118556976}],"sentiment":"neutral","sentiment_score":-0.12722884118556976,"channel":0,"num_words":1,"start":42.945,"end":43.445},{"sentences":[{"text":"long time.","start":42.989998,"end":43.809998,"sentiment":"neutral","sentiment_score":-0.10101983323693275}],"sentiment":"neutral","sentiment_score":-0.10101983323693275,"channel":1,"num_words":2,"start":42.989998,"end":43.809998},{"sentences":[{"text":"no longer connected.","start":45.265,"end":46.325,"sentiment":"neutral","sentiment_score":-0.1766404757897059}],"sentiment":"neutral","sentiment_score":-0.1766404757897059,"channel":0,"num_words":3,"start":45.265,"end":46.325},{"sentences":[{"text":"No.","start":47.655,"end":48.155,"sentiment":"neutral","sentiment_score":-0.10710956156253816},{"text":"What was he again?","start":49.495,"end":50.775,"sentiment":"neutral","sentiment_score":-0.06859476864337921},{"text":"What was his role?","start":50.775,"end":51.915,"sentiment":"neutral","sentiment_score":-0.05158477835357189},{"text":"Sorry.","start":52.775,"end":53.095,"sentiment":"neutral","sentiment_score":-0.09487979114055634},{"text":"I'm just having a did you know what what position he was in?","start":53.095,"end":57.75,"sentiment":"neutral","sentiment_score":-0.0863399740595084}],"sentiment":"neutral","sentiment_score":-0.07848379145497861,"channel":1,"num_words":23,"start":47.655,"end":57.75},{"sentences":[{"text":"Because I I know he was a name from a while ago, but I I know he hasn't been here for for I don't know.","start":57.75,"end":63.51,"sentiment":"neutral","sentiment_score":-0.1331186780333519}],"sentiment":"neutral","sentiment_score":-0.1331186780333519,"channel":1,"num_words":25,"start":57.75,"end":63.51},{"sentences":[{"text":"From","start":63.38,"end":63.86,"sentiment":"neutral","sentiment_score":-0.0646829754114151}],"sentiment":"neutral","sentiment_score":-0.0646829754114151,"channel":0,"num_words":1,"start":63.38,"end":63.86},{"sentences":[{"text":"Probably,","start":63.51,"end":63.91,"sentiment":"neutral","sentiment_score":-0.06367839127779007}],"sentiment":"neutral","sentiment_score":-0.06367839127779007,"channel":1,"num_words":1,"start":63.51,"end":63.91},{"sentences":[{"text":"IT","start":63.86,"end":64.26,"sentiment":"neutral","sentiment_score":-0.08461932837963104}],"sentiment":"neutral","sentiment_score":-0.08461932837963104,"channel":0,"num_words":1,"start":63.86,"end":64.26},{"sentences":[{"text":"like, a couple","start":63.91,"end":64.55,"sentiment":"neutral","sentiment_score":-0.06793857490022977}],"sentiment":"neutral","sentiment_score":-0.06793857490022977,"channel":1,"num_words":3,"start":63.91,"end":64.55},{"sentences":[{"text":"department.","start":64.26,"end":64.76,"sentiment":"neutral","sentiment_score":-0.07822901010513306}],"sentiment":"neutral","sentiment_score":-0.07822901010513306,"channel":0,"num_words":1,"start":64.26,"end":64.76},{"sentences":[{"text":"years.","start":64.55,"end":65.05,"sentiment":"neutral","sentiment_score":-0.04979942366480827},{"text":"Oh, IT.","start":65.83,"end":66.47,"sentiment":"neutral","sentiment_score":-0.04650060087442398},{"text":"Right.","start":66.47,"end":66.97,"sentiment":"neutral","sentiment_score":-0.05095260590314865},{"text":"We have our own external IT these days.","start":67.83,"end":71.21,"sentiment":"neutral","sentiment_score":-0.07265023328363895},{"text":"So in terms of IT, like, we we we don't have someone here.","start":71.625,"end":75.465004,"sentiment":"neutral","sentiment_score":-0.08048959764150473}],"sentiment":"neutral","sentiment_score":-0.07285279467701912,"channel":1,"num_words":25,"start":64.55,"end":75.465004},{"sentences":[{"text":"So it used to be Phil.","start":75.465004,"end":76.845,"sentiment":"neutral","sentiment_score":-0.07279470314582188},{"text":"After him, I believe it was Sam.","start":77.065,"end":78.845,"sentiment":"neutral","sentiment_score":-0.07198023317115647},{"text":"But yeah.","start":79.145004,"end":79.545,"sentiment":"neutral","sentiment_score":-0.073973897844553},{"text":"Now we've got an external company that does IT.","start":79.545,"end":82.505005,"sentiment":"neutral","sentiment_score":-0.07136941287252638},{"text":"So there's no one, I guess, here to to speak on it.","start":82.505005,"end":87.005005,"sentiment":"neutral","sentiment_score":-0.14449777454137802}],"sentiment":"neutral","sentiment_score":-0.0962465460308724,"channel":1,"num_words":36,"start":75.465004,"end":87.005005},{"sentences":[{"text":"Oh, I see.","start":87.67,"end":88.97,"sentiment":"neutral","sentiment_score":-0.0062797777354717255},{"text":"Okay.","start":89.43,"end":89.909996,"sentiment":"neutral","sentiment_score":0.04225877672433853},{"text":"Yeah.","start":89.909996,"end":90.06999,"sentiment":"neutral","sentiment_score":0.09331922978162766},{"text":"I think that's okay.","start":90.06999,"end":90.95,"sentiment":"neutral","sentiment_score":0.18555068597197533},{"text":"So I'll make a note of it.","start":90.95,"end":92.07,"sentiment":"neutral","sentiment_score":0.26920809916087557}],"sentiment":"neutral","sentiment_score":0.17146238195709884,"channel":0,"num_words":16,"start":87.67,"end":92.07},{"sentences":[{"text":"Thank you for taking this call.","start":92.07,"end":93.689995,"sentiment":"positive","sentiment_score":0.4881902833779653}],"sentiment":"positive","sentiment_score":0.4881902833779653,"channel":0,"num_words":6,"start":92.07,"end":93.689995},{"sentences":[{"text":"No.","start":94.4,"end":94.72,"sentiment":"neutral","sentiment_score":-0.08413764834403992},{"text":"Too easy.","start":94.72,"end":95.36,"sentiment":"neutral","sentiment_score":-0.007168320938944817},{"text":"Thanks.","start":95.36,"end":95.86,"sentiment":"neutral","sentiment_score":0.15007081627845764}],"sentiment":"neutral","sentiment_score":0.012899131514132023,"channel":1,"num_words":4,"start":94.4,"end":95.86},{"sentences":[{"text":"Mhmm.","start":96.47,"end":96.97,"sentiment":"neutral","sentiment_score":0.14780667424201965}],"sentiment":"neutral","sentiment_score":0.14780667424201965,"channel":0,"num_words":1,"start":96.47,"end":96.97},{"sentences":[{"text":"Thanks.","start":97.76,"end":98.26,"sentiment":"neutral","sentiment_score":0.17903614044189453}],"sentiment":"neutral","sentiment_score":0.17903614044189453,"channel":1,"num_words":1,"start":97.76,"end":98.26}]},"summary":{"result":"success","short":"The customer calls Everhard Industries looking for Phil Millard, but the agent tells them that there is no one with that name at the company. The agent also explains that they have their own internal IT department and that there is no one to speak on IT matters. The customer thanks the agent and makes a note of it."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Thank you for calling Everhard Industries.","start_word":0,"end_word":5,"sentiment":"positive","sentiment_score":0.4685000777244568},{"text":"For customer service, please press 1. For accounts, please press 2. For general inquiries, please press 3. Thank you for calling Everhart Industries, your trusted partner in in a a Hard Industries. This is Daniel. Yes. Hi. Good morning. I'm looking for Phil Millard. I don't think that's someone who's worked with us for a Oh, long time. no longer connected. No. What was he again? What was his role? Sorry. I'm just having a did you know what what position he was in? Because I I know he was a name from a while ago, but I I know he hasn't been here for for I don't know. From Probably, IT like, a couple department. years. Oh, IT. Right. We have our own external IT these days. So in terms of IT, like, we we we don't have someone here. So it used to be Phil. After him, I believe it was Sam. But yeah. Now we've got an external company that does IT. So there's no one, I guess, here to to speak on it. Oh, I see. Okay. Yeah. I think that's okay. So I'll make a note of it.","start_word":6,"end_word":198,"sentiment":"neutral","sentiment_score":0.0033863151911646128},{"text":"Thank you for taking this call.","start_word":199,"end_word":204,"sentiment":"positive","sentiment_score":0.48195698857307434},{"text":"No. Too easy. Thanks. Mhmm. Thanks.","start_word":205,"end_word":210,"sentiment":"neutral","sentiment_score":0.095041424036026}],"average":{"sentiment":"neutral","sentiment_score":0.030387691423004747}}}}