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problem.","start":52.175,"end":52.815,"sentiment":"neutral","sentiment_score":0.22727888822555542},{"text":"Thank you.","start":52.815,"end":53.375,"sentiment":"positive","sentiment_score":0.35810355842113495},{"text":"I will","start":53.375,"end":53.614998,"sentiment":"neutral","sentiment_score":0.19817234575748444}],"sentiment":"neutral","sentiment_score":0.24025301954575948,"channel":1,"num_words":7,"start":51.695,"end":53.614998},{"sentences":[{"text":"Okay.","start":53.648937,"end":54.148937,"sentiment":"neutral","sentiment_score":0.202848881483078}],"sentiment":"neutral","sentiment_score":0.202848881483078,"channel":0,"num_words":1,"start":53.648937,"end":54.148937},{"sentences":[{"text":"thank","start":54.655,"end":54.894997,"sentiment":"neutral","sentiment_score":0.3153707981109619}],"sentiment":"neutral","sentiment_score":0.3153707981109619,"channel":1,"num_words":1,"start":54.655,"end":54.894997},{"sentences":[{"text":"Oh,","start":54.768936,"end":55.008938,"sentiment":"neutral","sentiment_score":0.24916091561317444}],"sentiment":"neutral","sentiment_score":0.24916091561317444,"channel":0,"num_words":1,"start":54.768936,"end":55.008938},{"sentences":[{"text":"you.","start":54.894997,"end":55.394997,"sentiment":"neutral","sentiment_score":0.2488592267036438}],"sentiment":"neutral","sentiment_score":0.2488592267036438,"channel":1,"num_words":1,"start":54.894997,"end":55.394997},{"sentences":[{"text":"sure.","start":55.008938,"end":55.328938,"sentiment":"neutral","sentiment_score":0.2123582363128662},{"text":"We'll try to do it afternoon.","start":55.328938,"end":57.18894,"sentiment":"neutral","sentiment_score":0.19870799034833908},{"text":"In that way","start":57.808937,"end":58.463936,"sentiment":"neutral","sentiment_score":0.11064397046963374}],"sentiment":"neutral","sentiment_score":0.17365380898118019,"channel":0,"num_words":10,"start":55.008938,"end":58.463936}]},"summary":{"result":"success","short":"The representative from Airtel accounts calls Mr. GuansGeneration Zhang to request an update on his Internet payment, which is still overdue. The representative confirms the payment and offers to process it immediately to avoid future fees. Mr. GuansGeneration Zhang confirms the payment and promises to call back later in the afternoon to ensure the funds are available."},"intents":{"segments":[{"text":"Thank you so much for answering my phone call, and I'm sorry to bother you. However, I just really need to get an update in reference to your Internet payment because it's still overdue.","start_word":23,"end_word":56,"intents":[{"intent":"Update","confidence_score":0.0041330336}]},{"text":"and process the payment right now? Okay.","start_word":64,"end_word":70,"intents":[{"intent":"Process payment","confidence_score":0.7215788}]},{"text":"available after this call, we can proceed to your payment and put your current current and avoid any further fees. Sure.","start_word":122,"end_word":142,"intents":[{"intent":"Ensure funds are available","confidence_score":0.015250442},{"intent":"Avoid fees","confidence_score":0.26683038}]}]},"sentiments":{"segments":[{"text":"Hi. Good afternoon. This is Airtel accounts. Is this mister Guansheng Zhang? Yeah. Hi. How are you today?","start_word":0,"end_word":17,"sentiment":"neutral","sentiment_score":0.12604330480098724},{"text":"Good. That's great to hear.","start_word":18,"end_word":22,"sentiment":"positive","sentiment_score":0.6697855591773987},{"text":"Thank you so much for answering my phone call, and I'm sorry to bother you. However, I just really need to get an update in reference to your Internet payment because it's still overdue. Can we Oh, go is ahead that? and process the payment right now? Okay. Yeah. I will do it. Yeah. I'm out of work right now. I'll call you back. Okay. Or, mister Christian, you set up the automatic payment. It just so happened it was declined due to insufficient funds. You used your card ending 1307. If you kindly ensure the funds is Yep. available after this call, we can proceed to your payment and put your current current and avoid any further fees. Sure. No problem.","start_word":23,"end_word":144,"sentiment":"neutral","sentiment_score":-0.015409672632813454},{"text":"Thank you.","start_word":145,"end_word":146,"sentiment":"positive","sentiment_score":0.35318565368652344},{"text":"I will Okay. thank Oh, you. sure. We'll try to do it afternoon. In that way","start_word":147,"end_word":162,"sentiment":"neutral","sentiment_score":0.2046509087085724}],"average":{"sentiment":"neutral","sentiment_score":0.0585681105082014}}}}