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afternoon. Eighty. I'll tech support. Yes. Hello.\n\nHow are you? I need a holiday. Hello? Yeah. I can hear you.\n\nYep. What's the number? No. That's an Indian number. It's not an Australian number.\n\nUnfortunately, we can't we can't provide any service to any SIM cards outside of Australia. So you'll need to call the country of origin. Who who told you that? Where are you gonna find an Indian number in Australia to replace it? How do we we don't have access to Indian numbers.\n\nSo no. No. We're not this number one, we're not the same company. So whoever gave you that information didn't give you the right information. So yep.\n\nYou can only do that in you can only do that in India. You can't you can't go to a store and buy an Indian number here in Australia because we don't have them. Nobody has them. And if you did, you couldn't activate it because you're outside of your country. Okay.\n\nThank you. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.79999995,"end":1.4399999,"sentiment":"neutral","sentiment_score":0.2290138602256775},{"text":"Eighty.","start":1.4399999,"end":1.76,"sentiment":"neutral","sentiment_score":0.11834891140460968},{"text":"I'll tech support.","start":1.76,"end":2.58,"sentiment":"neutral","sentiment_score":0.17013058563073477},{"text":"Yes.","start":4.3199997,"end":4.64,"sentiment":"neutral","sentiment_score":0.1480794996023178},{"text":"Hello.","start":4.64,"end":4.96,"sentiment":"neutral","sentiment_score":0.1766984909772873}],"sentiment":"neutral","sentiment_score":0.17644329741597176,"num_words":8,"start":0.79999995,"end":4.96},{"sentences":[{"text":"How are you?","start":4.96,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.21487688521544138},{"text":"I need a holiday.","start":8.0,"end":8.98,"sentiment":"neutral","sentiment_score":0.052716147154569626},{"text":"Hello?","start":11.84,"end":12.34,"sentiment":"neutral","sentiment_score":0.02722173184156418},{"text":"Yeah.","start":14.4,"end":14.719999,"sentiment":"neutral","sentiment_score":0.0337933786213398},{"text":"I can hear you.","start":14.719999,"end":15.36,"sentiment":"neutral","sentiment_score":0.038513008039444685}],"sentiment":"neutral","sentiment_score":0.08235095283732964,"num_words":13,"start":4.96,"end":15.36},{"sentences":[{"text":"Yep.","start":15.36,"end":15.86,"sentiment":"neutral","sentiment_score":0.014902292750775814},{"text":"What's the number?","start":20.154999,"end":21.135,"sentiment":"neutral","sentiment_score":-0.005172513735791047},{"text":"No.","start":23.675,"end":23.915,"sentiment":"neutral","sentiment_score":-0.13750873506069183},{"text":"That's an Indian number.","start":23.915,"end":24.795,"sentiment":"neutral","sentiment_score":-0.1612582728266716},{"text":"It's not an Australian number.","start":24.795,"end":26.175,"sentiment":"neutral","sentiment_score":-0.142756624519825}],"sentiment":"neutral","sentiment_score":-0.10692429981593575,"num_words":14,"start":15.36,"end":26.175},{"sentences":[{"text":"Unfortunately, we can't we can't provide any service to any SIM cards outside of Australia.","start":27.035,"end":32.190002,"sentiment":"neutral","sentiment_score":-0.2947980731725693},{"text":"So you'll need to call the country of origin.","start":32.65,"end":34.75,"sentiment":"neutral","sentiment_score":-0.2229636294974221},{"text":"Who who told you that?","start":41.85,"end":43.39,"sentiment":"neutral","sentiment_score":-0.15157503187656401},{"text":"Where are you gonna find an Indian number in Australia to replace it?","start":46.465,"end":49.925,"sentiment":"neutral","sentiment_score":-0.12987487648542112},{"text":"How do we we don't have access to Indian numbers.","start":51.425,"end":53.845,"sentiment":"neutral","sentiment_score":-0.21382336020469667}],"sentiment":"neutral","sentiment_score":-0.21179088305395383,"num_words":52,"start":27.035,"end":53.845},{"sentences":[{"text":"So no.","start":56.48,"end":58.24,"sentiment":"neutral","sentiment_score":-0.06987842731177807},{"text":"No.","start":58.24,"end":58.48,"sentiment":"neutral","sentiment_score":-0.12200307846069336},{"text":"We're not this number one, we're not the same company.","start":58.48,"end":60.72,"sentiment":"neutral","sentiment_score":-0.26433166563510896},{"text":"So whoever gave you that information didn't give you the right information.","start":60.72,"end":64.98,"sentiment":"negative","sentiment_score":-0.34352852155764896},{"text":"So yep.","start":65.12,"end":66.16,"sentiment":"neutral","sentiment_score":-0.2065413668751717}],"sentiment":"neutral","sentiment_score":-0.27557413266212855,"num_words":27,"start":56.48,"end":66.16},{"sentences":[{"text":"You can only do that in you can only do that in India.","start":66.16,"end":69.705,"sentiment":"neutral","sentiment_score":-0.29253127712469834},{"text":"You can't you can't go to a store and buy an Indian number here in Australia because we don't have them.","start":69.705,"end":73.645,"sentiment":"neutral","sentiment_score":-0.3223854998747508},{"text":"Nobody has them.","start":73.705,"end":74.345,"sentiment":"neutral","sentiment_score":-0.3221654494603475},{"text":"And if you did, you couldn't activate it because you're outside of your country.","start":74.345,"end":77.325,"sentiment":"neutral","sentiment_score":-0.2909932743225779},{"text":"Okay.","start":80.345,"end":80.845,"sentiment":"neutral","sentiment_score":0.27202653884887695}],"sentiment":"neutral","sentiment_score":-0.2950264951930596,"num_words":52,"start":66.16,"end":80.845},{"sentences":[{"text":"Thank you.","start":80.905,"end":81.385,"sentiment":"positive","sentiment_score":0.38311873376369476},{"text":"Bye.","start":81.385,"end":81.885,"sentiment":"neutral","sentiment_score":0.23897141218185425}],"sentiment":"positive","sentiment_score":0.3350696265697479,"num_words":3,"start":80.905,"end":81.885}]}}]},{"alternatives":[{"transcript":"Hello? 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not this number one, we're not the same company.","start":58.48,"end":60.72,"sentiment":"neutral","sentiment_score":-0.26433166563510896},{"text":"So whoever gave you that information didn't give you the right information.","start":60.72,"end":64.98,"sentiment":"negative","sentiment_score":-0.34352852155764896},{"text":"So yep.","start":65.12,"end":66.16,"sentiment":"neutral","sentiment_score":-0.2065413668751717},{"text":"You can only do that in you can only do that in India.","start":66.16,"end":69.705,"sentiment":"neutral","sentiment_score":-0.29253127712469834},{"text":"You can't you can't go to a store and buy an Indian number here in Australia because we don't have them.","start":69.705,"end":73.645,"sentiment":"neutral","sentiment_score":-0.3223854998747508}],"sentiment":"neutral","sentiment_score":-0.30606454739282873,"channel":0,"num_words":58,"start":58.48,"end":73.645},{"sentences":[{"text":"Nobody has them.","start":73.705,"end":74.345,"sentiment":"neutral","sentiment_score":-0.3221654494603475},{"text":"And if you did, you couldn't activate it because you're outside of your country.","start":74.345,"end":77.325,"sentiment":"neutral","sentiment_score":-0.2909932743225779}],"sentiment":"neutral","sentiment_score":-0.2964942464057137,"channel":0,"num_words":17,"start":73.705,"end":77.325},{"sentences":[{"text":"Okay.","start":78.665,"end":79.165,"sentiment":"neutral","sentiment_score":-0.01413644477725029},{"text":"No worries.","start":79.336876,"end":79.96687,"sentiment":"neutral","sentiment_score":0.02886117249727249},{"text":"Yeah.","start":79.96687,"end":80.21687,"sentiment":"neutral","sentiment_score":0.11415719985961914},{"text":"Thank","start":80.21687,"end":80.71687,"sentiment":"neutral","sentiment_score":0.2704288065433502}],"sentiment":"neutral","sentiment_score":0.08563438132405281,"channel":1,"num_words":5,"start":78.665,"end":80.71687},{"sentences":[{"text":"Okay.","start":80.345,"end":80.845,"sentiment":"neutral","sentiment_score":0.27202653884887695},{"text":"Thank you.","start":80.905,"end":81.385,"sentiment":"positive","sentiment_score":0.38311873376369476},{"text":"Bye.","start":81.385,"end":81.885,"sentiment":"neutral","sentiment_score":0.23897141218185425}],"sentiment":"neutral","sentiment_score":0.3193088546395302,"channel":0,"num_words":4,"start":80.345,"end":81.885},{"sentences":[{"text":"you.","start":83.336876,"end":83.591934,"sentiment":"neutral","sentiment_score":0.12076494097709656}],"sentiment":"neutral","sentiment_score":0.12076494097709656,"channel":1,"num_words":1,"start":83.336876,"end":83.591934}]},"summary":{"result":"success","short":"The customer is trying to get help with their phone and is having trouble finding an Indian number to replace their Airtel Xtreme. The agent explains that they cannot provide service to SIM cards outside of Australia and advises the customer to contact the country of origin for replacement. The agent also explains that they cannot activate an Indian number in Australia and that the customer can only do it in India."},"intents":{"segments":[{"text":"I'll tech support. Yes.","start_word":4,"end_word":7,"intents":[{"intent":"Request phone call","confidence_score":0.00018874079}]}]},"sentiments":{"segments":[{"text":"Good afternoon. Hello? Eighty. I'll tech support. Yes. Hello. How are you? Yeah.","start_word":0,"end_word":12,"sentiment":"neutral","sentiment_score":0.17282895743846893},{"text":"Good.","start_word":13,"end_word":13,"sentiment":"positive","sentiment_score":0.4449654817581177},{"text":"How are you? I need a holiday. Hello? Hello? Yeah. Can you hear me? Yeah. Yeah. I can hear you. Yep. So so, actually, I have an Airtel Xtreme number What's the number? and 944. No. That's an Indian number. It's not an Australian number. Unfortunately, Okay. we can't we can't provide any service to any SIM cards outside of Australia. So you'll need to call the country of origin. They said, like, if you have actual gallery near you, just contact them for a replacement Who who told you that? An Indian customer service. Where are you gonna find an Indian number in Australia to replace it? How do we we don't have access to Indian numbers. Okay. So is So there any option I can do no. or No. no? We're not this number one, we're not the same company.","start_word":14,"end_word":155,"sentiment":"neutral","sentiment_score":-0.12525321543216705},{"text":"So whoever gave you that information didn't give you the right information.","start_word":156,"end_word":167,"sentiment":"negative","sentiment_score":-0.3485361337661743},{"text":"So yep. You can only do that in you can only do that in India. You can't you can't go to a store and buy an Indian number here in Australia because we don't have them. Nobody has them. And if you did, you couldn't activate it because you're outside of your country. Okay. No worries. Yeah. Thank Okay.","start_word":168,"end_word":226,"sentiment":"neutral","sentiment_score":-0.24804510176181793},{"text":"Thank you.","start_word":227,"end_word":228,"sentiment":"positive","sentiment_score":0.3775123357772827},{"text":"Bye. you.","start_word":229,"end_word":230,"sentiment":"neutral","sentiment_score":0.21645131707191467}],"average":{"sentiment":"neutral","sentiment_score":-0.13228225708007812}}}}