{"metadata":{"transaction_key":"deprecated","request_id":"01a0e558-4adb-73c3-841c-e0d2e0ff4504","sha256":"944af82df6e3c2c075257d68be47181ed6d9a1de746e8745ed2cb3c4be317596","created":"2026-09-28T00:09:24.770Z","duration":16.775938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":40,"output_tokens":40},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":40,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","confidence":1.0,"words":[{"word":"been","start":0.24,"end":0.39999998,"confidence":0.90283203,"punctuated_word":"Been","sentiment":"negative","sentiment_score":-0.7539557218551636},{"word":"forwarded","start":0.39999998,"end":0.88,"confidence":0.99902344,"punctuated_word":"forwarded","sentiment":"negative","sentiment_score":-0.811447262763977},{"word":"to","start":0.88,"end":0.96,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.7759160399436951},{"word":"voice","start":0.96,"end":1.1999999,"confidence":0.9941406,"punctuated_word":"voice","sentiment":"negative","sentiment_score":-0.7455184459686279},{"word":"mail","start":1.1999999,"end":1.68,"confidence":1.0,"punctuated_word":"mail.","sentiment":"negative","sentiment_score":-0.7293684482574463},{"word":"the","start":1.68,"end":1.8399999,"confidence":1.0,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.8071974515914917},{"word":"person","start":1.8399999,"end":2.1599998,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.789641261100769},{"word":"you're","start":2.1599998,"end":2.3999999,"confidence":0.98950195,"punctuated_word":"you're","sentiment":"negative","sentiment_score":-0.7989624738693237},{"word":"trying","start":2.3999999,"end":2.56,"confidence":1.0,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.8271419405937195},{"word":"to","start":2.56,"end":2.72,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.8053702712059021},{"word":"reach","start":2.72,"end":2.96,"confidence":1.0,"punctuated_word":"reach","sentiment":"negative","sentiment_score":-0.8302065134048462},{"word":"is","start":2.96,"end":3.12,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.8602308034896851},{"word":"not","start":3.12,"end":3.28,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.866218626499176},{"word":"available","start":3.28,"end":3.78,"confidence":0.9995117,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.8031777143478394},{"word":"at","start":4.0,"end":4.16,"confidence":1.0,"punctuated_word":"At","sentiment":"negative","sentiment_score":-0.4137426018714905},{"word":"the","start":4.16,"end":4.24,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4080401659011841},{"word":"tone","start":4.24,"end":4.74,"confidence":0.9785156,"punctuated_word":"tone,","sentiment":"negative","sentiment_score":-0.3525083065032959},{"word":"please","start":4.7999997,"end":5.12,"confidence":1.0,"punctuated_word":"please","sentiment":"negative","sentiment_score":-0.37552744150161743},{"word":"record","start":5.12,"end":5.44,"confidence":1.0,"punctuated_word":"record","sentiment":"negative","sentiment_score":-0.3991284966468811},{"word":"your","start":5.44,"end":5.6,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.3530934453010559},{"word":"message","start":5.6,"end":6.1,"confidence":1.0,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.3149137794971466},{"word":"when","start":6.300937,"end":6.4609375,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.1965993493795395},{"word":"you","start":6.4609375,"end":6.6209373,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.24279750883579257},{"word":"have","start":6.6209373,"end":6.780937,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.17928676307201383},{"word":"finished","start":6.780937,"end":7.1809373,"confidence":1.0,"punctuated_word":"finished","sentiment":"neutral","sentiment_score":-0.19424304366111755},{"word":"recording","start":7.1809373,"end":7.5009375,"confidence":0.9970703,"punctuated_word":"recording,","sentiment":"neutral","sentiment_score":-0.2371869534254074},{"word":"you","start":7.5009375,"end":7.6609373,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.29682591557502747},{"word":"may","start":7.6609373,"end":7.820937,"confidence":1.0,"punctuated_word":"may","sentiment":"negative","sentiment_score":-0.3434508740901947},{"word":"hang","start":7.820937,"end":7.980937,"confidence":1.0,"punctuated_word":"hang","sentiment":"negative","sentiment_score":-0.35435590147972107},{"word":"up","start":7.980937,"end":8.480937,"confidence":0.99560547,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.1939929723739624}],"paragraphs":{"transcript":"\nBeen forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","paragraphs":[{"sentences":[{"text":"Been forwarded to voice mail.","start":0.24,"end":1.68,"sentiment":"negative","sentiment_score":-0.7632411837577819},{"text":"The person you're trying to reach is not available.","start":1.68,"end":3.78,"sentiment":"negative","sentiment_score":-0.8209052284558614},{"text":"At the tone, please record your message.","start":4.0,"end":6.1,"sentiment":"negative","sentiment_score":-0.3738506053175245},{"text":"When you have finished recording, you may hang up.","start":6.300937,"end":8.480937,"sentiment":"neutral","sentiment_score":-0.2487488090991974}],"sentiment":"negative","sentiment_score":-0.5353348831335704,"num_words":30,"start":0.24,"end":8.480937}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","paragraphs":[{"sentences":[{"text":"Been forwarded to voice mail.","start":0.24,"end":1.68,"sentiment":"negative","sentiment_score":-0.7632411837577819},{"text":"The person you're trying to reach is not available.","start":1.68,"end":3.78,"sentiment":"negative","sentiment_score":-0.8209052284558614},{"text":"At the tone, please record your message.","start":4.0,"end":6.1,"sentiment":"negative","sentiment_score":-0.3738506053175245},{"text":"When you have finished recording, you may hang up.","start":6.300937,"end":8.480937,"sentiment":"neutral","sentiment_score":-0.2487488090991974}],"sentiment":"negative","sentiment_score":-0.5353348831335704,"channel":1,"num_words":30,"start":0.24,"end":8.480937}]},"summary":{"result":"success","short":"Been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up."},"intents":{"segments":[{"text":"When you have finished recording, you may hang up.","start_word":21,"end_word":29,"intents":[{"intent":"Leave message","confidence_score":0.86669654}]}]},"sentiments":{"segments":[{"text":"Been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message.","start_word":0,"end_word":20,"sentiment":"negative","sentiment_score":-0.6615380644798279},{"text":"When you have finished recording, you may hang up.","start_word":21,"end_word":29,"sentiment":"neutral","sentiment_score":-0.25909894704818726}],"average":{"sentiment":"negative","sentiment_score":-0.5508672714233398}}}}