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you for calling Tismore Health and Wellness. If you have a product inquiry or seeking employment opportunities, please press 1. If you have an accounts related inquiry, please press 2. To leave a voice message for someone to return your call, please press 3. To talk to an operator, please press 4.\n\nTo hear these options again Good morning. Tismore Health and Wellness. How can I help you? I'm sorry. Wells is actually away this week.\n\nHe's he's off-site, and he's available through you can probably email him. Best way to to reach him. Okay? Okay. Thank you.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Tismore Health and Wellness.","start":1.04,"end":3.6999998,"sentiment":"positive","sentiment_score":0.5721472911536694},{"text":"If you have a product inquiry or seeking employment opportunities, please press 1.","start":4.24,"end":9.86,"sentiment":"neutral","sentiment_score":0.15676810420476472},{"text":"If you have an accounts related inquiry, please press 2.","start":10.96,"end":16.175,"sentiment":"neutral","sentiment_score":0.04195877443999052},{"text":"To leave a voice message for someone to return your call, please press 3.","start":16.175,"end":21.314999,"sentiment":"neutral","sentiment_score":0.052027386613190174},{"text":"To talk to an operator, please press 4.","start":22.175,"end":25.555,"sentiment":"neutral","sentiment_score":0.032615810399875045}],"sentiment":"neutral","sentiment_score":0.15139738347311066,"num_words":53,"start":1.04,"end":25.555},{"sentences":[{"text":"To hear these options again Good morning.","start":26.175,"end":55.395,"sentiment":"neutral","sentiment_score":0.15561146289110184},{"text":"Tismore Health and Wellness.","start":55.395,"end":56.435,"sentiment":"positive","sentiment_score":0.44351620972156525},{"text":"How can I help you?","start":56.435,"end":57.495003,"sentiment":"positive","sentiment_score":0.3371394336223602},{"text":"I'm sorry.","start":61.77,"end":62.25,"sentiment":"neutral","sentiment_score":-0.20982205122709274},{"text":"Wells is actually away this week.","start":62.25,"end":64.59,"sentiment":"neutral","sentiment_score":-0.3158106952905655}],"sentiment":"neutral","sentiment_score":0.09310558220992486,"num_words":24,"start":26.175,"end":64.59},{"sentences":[{"text":"He's he's off-site, and he's available through you can probably email him.","start":64.81,"end":69.53,"sentiment":"neutral","sentiment_score":-0.16693803357581297},{"text":"Best way to to reach him.","start":69.53,"end":71.31,"sentiment":"neutral","sentiment_score":-0.025083353742957115},{"text":"Okay?","start":71.69,"end":72.19,"sentiment":"neutral","sentiment_score":0.013261942192912102},{"text":"Okay.","start":74.64087,"end":75.04087,"sentiment":"neutral","sentiment_score":0.2124222218990326},{"text":"Thank you.","start":75.04087,"end":75.60087,"sentiment":"positive","sentiment_score":0.43520018458366394}],"sentiment":"neutral","sentiment_score":-0.04807599964128299,"num_words":22,"start":64.81,"end":75.60087},{"sentences":[{"text":"Bye bye.","start":75.60087,"end":76.26087,"sentiment":"neutral","sentiment_score":0.22042305022478104}],"sentiment":"neutral","sentiment_score":0.22042305022478104,"num_words":2,"start":75.60087,"end":76.26087}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Tismore Health and Wellness. If you have a product inquiry or seeking employment opportunities, please press 1. If you have an accounts related inquiry, please press 2. To leave a voice message for someone to return your call, please press 3. To talk to an operator, please press 4.\n\nTo hear these options again Good morning. Tismore Health and Wellness. How can I help you?\n\nChannel 0: Yeah. Good morning. May I speak with Walter?\n\nChannel 1: I'm sorry. Wells is actually away this week. He's he's off-site, and he's available through you can probably email him. Best way to to\n\nChannel 0: Alright.\n\nChannel 1: reach him.\n\nChannel 0: Okay.\n\nChannel 1: Okay?\n\nChannel 0: I'll just send him an email then. Thank you.\n\nChannel 1: Okay. Thank you. Bye bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Tismore Health and Wellness.","start":1.04,"end":3.6999998,"sentiment":"positive","sentiment_score":0.5721472911536694},{"text":"If you have a product inquiry or seeking employment opportunities, please press 1.","start":4.24,"end":9.86,"sentiment":"neutral","sentiment_score":0.15676810420476472},{"text":"If you have an accounts related inquiry, please press 2.","start":10.96,"end":16.175,"sentiment":"neutral","sentiment_score":0.04195877443999052},{"text":"To leave a voice message for someone to return your call, please press 3.","start":16.175,"end":21.314999,"sentiment":"neutral","sentiment_score":0.052027386613190174},{"text":"To talk to an operator, please press 4.","start":22.175,"end":25.555,"sentiment":"neutral","sentiment_score":0.032615810399875045}],"sentiment":"neutral","sentiment_score":0.15139738347311066,"channel":1,"num_words":53,"start":1.04,"end":25.555},{"sentences":[{"text":"To hear these options again Good morning.","start":26.175,"end":55.395,"sentiment":"neutral","sentiment_score":0.15561146289110184},{"text":"Tismore Health and Wellness.","start":55.395,"end":56.435,"sentiment":"positive","sentiment_score":0.44351620972156525},{"text":"How can I help you?","start":56.435,"end":57.495003,"sentiment":"positive","sentiment_score":0.3371394336223602}],"sentiment":"neutral","sentiment_score":0.28431514045223594,"channel":1,"num_words":16,"start":26.175,"end":57.495003},{"sentences":[{"text":"Yeah.","start":58.08,"end":58.4,"sentiment":"neutral","sentiment_score":0.10518382489681244},{"text":"Good morning.","start":58.4,"end":59.14,"sentiment":"neutral","sentiment_score":0.18551194667816162},{"text":"May I speak with Walter?","start":59.2,"end":60.420002,"sentiment":"neutral","sentiment_score":0.06791575476527215}],"sentiment":"neutral","sentiment_score":0.10197331150993705,"channel":0,"num_words":8,"start":58.08,"end":60.420002},{"sentences":[{"text":"I'm sorry.","start":61.77,"end":62.25,"sentiment":"neutral","sentiment_score":-0.20982205122709274},{"text":"Wells is actually away this week.","start":62.25,"end":64.59,"sentiment":"neutral","sentiment_score":-0.3158106952905655},{"text":"He's he's off-site, and he's available through you can probably email him.","start":64.81,"end":69.53,"sentiment":"neutral","sentiment_score":-0.16693803357581297},{"text":"Best way to to","start":69.53,"end":70.49,"sentiment":"neutral","sentiment_score":-0.03238420747220516}],"sentiment":"neutral","sentiment_score":-0.18530422945817313,"channel":1,"num_words":24,"start":61.77,"end":70.49},{"sentences":[{"text":"Alright.","start":70.380936,"end":70.880936,"sentiment":"neutral","sentiment_score":-0.003138297703117132}],"sentiment":"neutral","sentiment_score":-0.003138297703117132,"channel":0,"num_words":1,"start":70.380936,"end":70.880936},{"sentences":[{"text":"reach him.","start":70.49,"end":71.31,"sentiment":"neutral","sentiment_score":-0.010481646284461021}],"sentiment":"neutral","sentiment_score":-0.010481646284461021,"channel":1,"num_words":2,"start":70.49,"end":71.31},{"sentences":[{"text":"Okay.","start":71.58093,"end":72.060936,"sentiment":"neutral","sentiment_score":0.013081807643175123}],"sentiment":"neutral","sentiment_score":0.013081807643175123,"channel":0,"num_words":1,"start":71.58093,"end":72.060936},{"sentences":[{"text":"Okay?","start":71.69,"end":72.19,"sentiment":"neutral","sentiment_score":0.013261942192912102}],"sentiment":"neutral","sentiment_score":0.013261942192912102,"channel":1,"num_words":1,"start":71.69,"end":72.19},{"sentences":[{"text":"I'll just send him an email then.","start":72.060936,"end":74.14094,"sentiment":"neutral","sentiment_score":0.05483275066529002},{"text":"Thank you.","start":74.14094,"end":74.880936,"sentiment":"positive","sentiment_score":0.375773087143898}],"sentiment":"neutral","sentiment_score":0.12615282543831402,"channel":0,"num_words":9,"start":72.060936,"end":74.880936},{"sentences":[{"text":"Okay.","start":74.64087,"end":75.04087,"sentiment":"neutral","sentiment_score":0.2124222218990326},{"text":"Thank you.","start":75.04087,"end":75.60087,"sentiment":"positive","sentiment_score":0.43520018458366394},{"text":"Bye bye.","start":75.60087,"end":76.26087,"sentiment":"neutral","sentiment_score":0.22042305022478104}],"sentiment":"neutral","sentiment_score":0.3047337383031845,"channel":1,"num_words":5,"start":74.64087,"end":76.26087},{"sentences":[{"text":"Bye bye.","start":76.700935,"end":77.44093,"sentiment":"neutral","sentiment_score":0.1134611964225769}],"sentiment":"neutral","sentiment_score":0.1134611964225769,"channel":0,"num_words":2,"start":76.700935,"end":77.44093}]},"summary":{"result":"success","short":"The customer called Tismore Health and Wellness and was directed to press 1 for product inquiries and 2 to reach an operator. They were then directed to press 3 to talk to an operator and were told that Walter was not available. The customer was advised to email Walter instead and thanked for their help before ending the call."},"intents":{"segments":[{"text":"May I speak with Walter? I'm sorry.","start_word":72,"end_word":78,"intents":[{"intent":"Speak with walter","confidence_score":0.06766224}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Tismore Health and Wellness.","start_word":0,"end_word":7,"sentiment":"positive","sentiment_score":0.5696797370910645},{"text":"If you have a product inquiry or seeking employment opportunities, please press 1. If you have an accounts related inquiry, please press 2. To leave a voice message for someone to return your call, please press 3. To talk to an operator, please press 4. To hear these options again Good morning.","start_word":8,"end_word":59,"sentiment":"neutral","sentiment_score":0.09309875220060349},{"text":"Tismore Health and Wellness.","start_word":60,"end_word":63,"sentiment":"positive","sentiment_score":0.42645928263664246},{"text":"How can I help you? Yeah. Good morning. May I speak with Walter? I'm sorry. Wells is actually away this week. He's he's off-site, and he's available through you can probably email him. Best way to to Alright. reach him. Okay. Okay? I'll just send him an email then.","start_word":64,"end_word":112,"sentiment":"neutral","sentiment_score":-0.05153914541006088},{"text":"Thank you.","start_word":113,"end_word":114,"sentiment":"positive","sentiment_score":0.3554525375366211},{"text":"Okay.","start_word":115,"end_word":115,"sentiment":"neutral","sentiment_score":0.2124222218990326},{"text":"Thank you.","start_word":116,"end_word":117,"sentiment":"positive","sentiment_score":0.41821643710136414},{"text":"Bye bye. Bye bye.","start_word":118,"end_word":121,"sentiment":"neutral","sentiment_score":0.1731762737035751}],"average":{"sentiment":"neutral","sentiment_score":0.087873282460119}}}}