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Good afternoon. This is Airtel accounts. My name is Melissa. Am I speaking to John?\n\nChannel 1: Yes. You are. Yes.\n\nChannel 0: Hi.\n\nChannel 1: Who\n\nChannel 0: How are you today?\n\nChannel 1: yeah. Who are you from?\n\nChannel 0: Oh, I'm from Airtel, your Internet\n\nChannel 1: Yes.\n\nChannel 0: service provider. My name is Melissa. I'm\n\nChannel 1: Yes.\n\nChannel 0: from accounts department.\n\nChannel 1: Right.\n\nChannel 0: John, I'm just reaching out to check if you need any assistance to set up your direct debit. You can use your\n\nChannel 1: Well,\n\nChannel 0: card or your bank\n\nChannel 1: yeah.\n\nChannel 0: account.\n\nChannel 1: Hang on a moment. I had the the the Wi Fi connected yesterday through Dominic.\n\nChannel 0: Yeah. The\n\nChannel 1: Yeah. And Dom. Yeah. And I went to use the my laptop this morning and and there was no connection. 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Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.39999998,"end":0.9,"sentiment":"neutral","sentiment_score":0.030256938189268112}],"sentiment":"neutral","sentiment_score":0.030256938189268112,"channel":1,"num_words":1,"start":0.39999998,"end":0.9},{"sentences":[{"text":"Hi.","start":1.8399999,"end":2.24,"sentiment":"neutral","sentiment_score":0.14413300156593323},{"text":"Good afternoon.","start":2.24,"end":2.98,"sentiment":"neutral","sentiment_score":0.281603068113327},{"text":"This is Airtel accounts.","start":3.1999998,"end":4.74,"sentiment":"neutral","sentiment_score":0.20568067580461502},{"text":"My name is Melissa.","start":4.7999997,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.12216307781636715},{"text":"Am I speaking to 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John explains that he is unable to use his bank card due to a connection issue. The representative apologizes and promises to follow up with the tech department to try and resolve the issue."},"intents":{"segments":[{"text":"This is Airtel accounts. My name is Melissa. Am I speaking to John? Yes.","start_word":4,"end_word":17,"intents":[{"intent":"Contact accounts","confidence_score":0.0000054237908}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. Good afternoon. This is Airtel accounts. My name is Melissa. Am I speaking to John? Yes. You are. Yes. Hi. Who How are you today? yeah. Who are you from? Oh, I'm from Airtel, your Internet Yes. service provider. My name is Melissa. I'm Yes. from accounts department. Right. John, I'm just reaching out to check if you need any assistance to set up your direct debit. You can use your Well, card or your bank yeah. account. Hang on a moment. I had the the the Wi Fi connected yesterday through Dominic. Yeah. The Yeah. And Dom. Yeah. And I went to use the my laptop this morning and and there was no connection. Right? Oh, So I'm so sorry to hear. so I can't get on there to to be able to do anything. I'm ringing him I'm in the process of moving. I'm ringing him later on in the afternoon, and he's gonna see if he can sort it out Okay. or why it's Sure. not connecting. Sure. Thank you so much for sharing that update on my end, but I'll go ahead and also, endorse and follow-up this to our tech department. In Yeah. that way, they could go ahead and prioritize this, today. Alright? Okay. No worries, Melissa.","start_word":0,"end_word":214,"sentiment":"neutral","sentiment_score":0.021696990355849263},{"text":"Thank you. Thank you. Have a great day, and Okay. be safe.","start_word":215,"end_word":226,"sentiment":"positive","sentiment_score":0.5022364854812622},{"text":"Bye bye. Okay. 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