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It was it was it was no it was no good problem. Okay. Then Sebastian. Uh-huh. No problem. But I'll take listen. I'm I'm you know, probably, I need to make some harsh calls. That's okay. Which basically, I'll decide when I come back. Commit So I'm at your mercy. Which basically nothing is personal to you, obviously. It's it has everything to do with But putting me onto this situation right now as we speak, it's not helping. Here. Message I'm I'm I'm here for a reason. And I cannot sit here for the for for for three hours, four hours worrying about the stock, leaving everything aside, not doing anything, just bloody getting worried unnecessary. This is what the conversation we had before. Sebastian was involved. You were involved. We did all the calculations. We did this communication. We sent all these details. We provided all these details. Now they came back again with this new thing, which, basically, no one has an idea. The person who's who looks after it sitting overseas, they have sold a stock. They need to install. Now we cannot put them into the space where basically it becomes a problem. You can explain everything that how well, how good we are selling or whether bad, whichever way. Hello? So internally, but this is a challenge that we've been facing with our accounts team for the last six months, eight months since basically we've been working. The person, he makes a payment. He sends us all the details, sends us all the receipts. Now there's a new basically, we have tallied out in the past. Now they came back with this new amount, which is basically, you know, 32,000 or 18,000, $32,000, whatever the amount is, which, basically, customer is sitting in overseas. He has no idea. Has he committed anything? As in has he sent all those payments? He sent us all those payments in the past. He clarified with us, and we have been consistently back and forth talking about it. It's not that nobody is aware. We all aware. Point is the person who's sitting over The finance will say that every time the confusion is we should have paid them on paid you guys on the basis of the invoices. Per invoice 11,006 thousand 8,040 thousand 30,030 thousand 30,030. We can sort it out, but not right now. Yeah. Basically They could have reached out or you could have but basically, obviously, manage to make it or like, yeah, take my account email payment payment. I mean, Okay Yeah. I'm in a problem. No problem. Madrid. Pickup pick up don't worry about it. I'll make sure that everything everything will be done rightfully, and you got nothing to worry about. But I think now things are getting beyond basically acceptable terms. And I think, yeah, it's time for me to explore options and work out some better propositions because there are many, and I have very good relationship with other companies, other businesses. I don't think so. I'll have I have to worry about too much, but email Some issues. Has been raised by your internal. Will be all. Emergency emergency situation. And Okay. Good evening, guys. Hi, Antai. I understand your internal accounts team has some issues regarding pending your balances. Rest assured, we will pay any money we owe you. However, we will need to cross check with our internal accounts as we paid you in random amounts without following any any specific POs. I'm currently overseas. My availability is limited. However, the installations for the products have already been organized. I request that you release the installation funds. I return I will organize a meeting with your team to rectify anything that needs needs fixing. Okay? Mhmm. Yes. I do. Mhmm. I'm happy. I'm happy to proceed and then make the payment on this order in full. In order in order to we got this installation installation happening on time. I'm going to proceed and make the pay for this order. Ordering sure the installation happens on time. Okay. I'm happy to proceed and pay for this order in full to ensure this installation happens on time. Sebastian, GM, CEO, This problem's been bloody prolonged. As in, you know, we've been talking about this crap for the last six, seven months, and we still needed to write these kind of emails to to to beg, not to basically ask for rights, to beg to bloody get the stock, man. This is I never wrote anything like this to anyone. But Alright. Yeah. Thank you. Okay. Bye bye. Bye. Bye. Bye. 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You cannot ask me. Hello? I have no issues in that that providing all that information, but I need to it will take time for me to get that information. Okay.\n\nYeah. Yeah. It was it was it was no it was no good problem. Okay. Then Sebastian.\n\nUh-huh. No problem. But I'll take listen. I'm I'm you know, probably, I need to make some harsh calls. That's okay.\n\nWhich basically, I'll decide when I come back. Commit So I'm at your mercy. Which basically nothing is personal to you, obviously. It's it has everything to do with But putting me onto this situation right now as we speak, it's not helping. Here.\n\nMessage I'm I'm I'm here for a reason. And I cannot sit here for the for for for three hours, four hours worrying about the stock, leaving everything aside, not doing anything, just bloody getting worried unnecessary. This is what the conversation we had before. Sebastian was involved. You were involved.\n\nWe did all the calculations. We did this communication. We sent all these details. We provided all these details. Now they came back again with this new thing, which, basically, no one has an idea.\n\nThe person who's who looks after it sitting overseas, they have sold a stock. They need to install. Now we cannot put them into the space where basically it becomes a problem. You can explain everything that how well, how good we are selling or whether bad, whichever way. Hello?\n\nSo internally, but this is a challenge that we've been facing with our accounts team for the last six months, eight months since basically we've been working. The person, he makes a payment. He sends us all the details, sends us all the receipts. Now there's a new basically, we have tallied out in the past. Now they came back with this new amount, which is basically, you know, 32,000 or 18,000, $32,000, whatever the amount is, which, basically, customer is sitting in overseas.\n\nHe has no idea. Has he committed anything? As in has he sent all those payments? He sent us all those payments in the past. He clarified with us, and we have been consistently back and forth talking about it.\n\nIt's not that nobody is aware. We all aware. Point is the person who's sitting over The finance will say that every time the confusion is we should have paid them on paid you guys on the basis of the invoices. Per invoice 11,006 thousand 8,040 thousand 30,030 thousand 30,030. We can sort it out, but not right now.\n\nYeah. Basically They could have reached out or you could have but basically, obviously, manage to make it or like, yeah, take my account email payment payment. I mean, Okay Yeah. I'm in a problem. No problem.\n\nMadrid. Pickup pick up don't worry about it. I'll make sure that everything everything will be done rightfully, and you got nothing to worry about. But I think now things are getting beyond basically acceptable terms. And I think, yeah, it's time for me to explore options and work out some better propositions because there are many, and I have very good relationship with other companies, other businesses.\n\nI don't think so. I'll have I have to worry about too much, but email Some issues. Has been raised by your internal. Will be all. Emergency emergency situation.\n\nAnd Okay. Good evening, guys. Hi, Antai. I understand your internal accounts team has some issues regarding pending your balances. Rest assured, we will pay any money we owe you.\n\nHowever, we will need to cross check with our internal accounts as we paid you in random amounts without following any any specific POs. I'm currently overseas. My availability is limited. However, the installations for the products have already been organized. I request that you release the installation funds.\n\nI return I will organize a meeting with your team to rectify anything that needs needs fixing. Okay? Mhmm. Yes. I do.\n\nMhmm. I'm happy. I'm happy to proceed and then make the payment on this order in full. In order in order to we got this installation installation happening on time. I'm going to proceed and make the pay for this order.\n\nOrdering sure the installation happens on time. Okay. I'm happy to proceed and pay for this order in full to ensure this installation happens on time. Sebastian, GM, CEO, This problem's been bloody prolonged. As in, you know, we've been talking about this crap for the last six, seven months, and we still needed to write these kind of emails to to to beg, not to basically ask for rights, to beg to bloody get the stock, man.\n\nThis is I never wrote anything like this to anyone. But Alright. Yeah. Thank you. Okay.\n\nBye bye. Bye. Bye. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":0.0,"end":0.5,"sentiment":"neutral","sentiment_score":0.005323183722794056},{"text":"You cannot ask me.","start":5.92,"end":7.22,"sentiment":"neutral","sentiment_score":-0.167472492903471},{"text":"Hello?","start":7.7599998,"end":8.26,"sentiment":"neutral","sentiment_score":-0.07679549604654312},{"text":"I have no issues in that that providing all that information, but I need to it will take time for me to get that 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Sebastian.","start":87.735,"end":92.05,"sentiment":"neutral","sentiment_score":-0.10062747821211815}],"sentiment":"neutral","sentiment_score":-0.2878032716758111,"num_words":17,"start":83.655,"end":92.05},{"sentences":[{"text":"Uh-huh.","start":101.955,"end":102.455,"sentiment":"neutral","sentiment_score":-0.06885042041540146},{"text":"No problem.","start":104.595,"end":105.655,"sentiment":"neutral","sentiment_score":-0.05857066437602043},{"text":"But I'll take listen.","start":105.715004,"end":107.255005,"sentiment":"neutral","sentiment_score":-0.1518235094845295},{"text":"I'm I'm you know, probably, I need to make some harsh calls.","start":107.395004,"end":111.395004,"sentiment":"negative","sentiment_score":-0.4059632048010826},{"text":"That's okay.","start":111.395004,"end":112.035,"sentiment":"neutral","sentiment_score":-0.2210698425769806}],"sentiment":"neutral","sentiment_score":-0.29080875856535776,"num_words":21,"start":101.955,"end":112.035},{"sentences":[{"text":"Which basically, I'll decide when I come back.","start":112.035,"end":114.215004,"sentiment":"neutral","sentiment_score":-0.15939095430076122},{"text":"Commit So I'm at your mercy.","start":114.51,"end":121.41,"sentiment":"neutral","sentiment_score":-0.2949996317426364},{"text":"Which basically nothing is personal to you, obviously.","start":122.51,"end":125.73,"sentiment":"neutral","sentiment_score":-0.25204049050807953},{"text":"It's it has everything to do with But putting me onto this situation right now as we speak, it's not helping.","start":125.87,"end":145.82501,"sentiment":"negative","sentiment_score":-0.412764025585992},{"text":"Here.","start":146.22,"end":146.72,"sentiment":"neutral","sentiment_score":-0.15318657457828522}],"sentiment":"neutral","sentiment_score":-0.31551546501842415,"num_words":44,"start":112.035,"end":146.72},{"sentences":[{"text":"Message I'm I'm I'm here for a 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manage to make it or like, yeah, take my account email payment payment.","start":987.22,"end":1083.865,"sentiment":"neutral","sentiment_score":-0.010102815997715179},{"text":"I mean, Okay Yeah.","start":1083.865,"end":1303.915,"sentiment":"neutral","sentiment_score":0.010903680697083473},{"text":"I'm in a problem.","start":1303.915,"end":1304.7151,"sentiment":"neutral","sentiment_score":-0.1816852129995823},{"text":"No problem.","start":1304.7151,"end":1305.375,"sentiment":"neutral","sentiment_score":-0.02021334320306778}],"sentiment":"neutral","sentiment_score":-0.029743132206636505,"num_words":37,"start":963.295,"end":1305.375},{"sentences":[{"text":"Madrid.","start":1496.5651,"end":1497.0651,"sentiment":"neutral","sentiment_score":0.04448188096284866},{"text":"Pickup pick up don't worry about it.","start":1506.1399,"end":1622.985,"sentiment":"neutral","sentiment_score":0.24894524259226664},{"text":"I'll make sure that everything everything will be done rightfully, and you got 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accounts team has some issues regarding pending your balances.","start":2195.76,"end":2200.02,"sentiment":"neutral","sentiment_score":-0.02863912771527584},{"text":"Rest assured, we will pay any money we owe you.","start":2200.64,"end":2203.3599,"sentiment":"neutral","sentiment_score":-0.006998147442936897}],"sentiment":"neutral","sentiment_score":0.0013254949823021888,"num_words":30,"start":2110.66,"end":2203.3599},{"sentences":[{"text":"However, we will need to cross check with our internal accounts as we paid you in random amounts without following any any specific POs.","start":2203.3599,"end":2210.875,"sentiment":"neutral","sentiment_score":-0.08508871495723724},{"text":"I'm currently overseas.","start":2211.495,"end":2212.475,"sentiment":"neutral","sentiment_score":-0.12643167873223624},{"text":"My availability is limited.","start":2213.735,"end":2215.095,"sentiment":"neutral","sentiment_score":-0.17736738920211792},{"text":"However, the installations for the products have already been organized.","start":2215.095,"end":2218.855,"sentiment":"neutral","sentiment_score":-0.09979951679706574},{"text":"I request that you release the installation funds.","start":2218.855,"end":2221.38,"sentiment":"neutral","sentiment_score":-0.08640046278014779}],"sentiment":"neutral","sentiment_score":-0.09836923718756559,"num_words":49,"start":2203.3599,"end":2221.38},{"sentences":[{"text":"I return I will organize a meeting with your team to rectify anything that needs needs fixing.","start":2221.38,"end":2226.8398,"sentiment":"neutral","sentiment_score":-0.04967869379941155},{"text":"Okay?","start":2229.7,"end":2230.2,"sentiment":"neutral","sentiment_score":-0.010699799284338953},{"text":"Mhmm.","start":2248.02,"end":2248.26,"sentiment":"neutral","sentiment_score":0.0006217793561518192},{"text":"Yes.","start":2248.26,"end":2248.58,"sentiment":"neutral","sentiment_score":0.025256898254156113},{"text":"I do.","start":2248.58,"end":2249.32,"sentiment":"neutral","sentiment_score":0.024048157036304474}],"sentiment":"neutral","sentiment_score":-0.03551193646324629,"num_words":22,"start":2221.38,"end":2249.32},{"sentences":[{"text":"Mhmm.","start":2250.98,"end":2251.48,"sentiment":"neutral","sentiment_score":0.10048821568489076},{"text":"I'm happy.","start":2253.82,"end":2257.1602,"sentiment":"positive","sentiment_score":0.511343240737915},{"text":"I'm happy to proceed and then make the payment on this order in full.","start":2257.86,"end":2274.145,"sentiment":"positive","sentiment_score":0.5060337867055621},{"text":"In order in order to we got this installation installation happening on time.","start":2278.3801,"end":2290.245,"sentiment":"positive","sentiment_score":0.35668542637274814},{"text":"I'm going to proceed and make the pay for this order.","start":2295.185,"end":2301.525,"sentiment":"neutral","sentiment_score":0.29131367802619934}],"sentiment":"positive","sentiment_score":0.3914392368822563,"num_words":41,"start":2250.98,"end":2301.525},{"sentences":[{"text":"Ordering sure the installation happens on time.","start":2307.6301,"end":2310.77,"sentiment":"neutral","sentiment_score":0.27967156895569395},{"text":"Okay.","start":2310.83,"end":2311.2302,"sentiment":"neutral","sentiment_score":0.328029602766037},{"text":"I'm happy to proceed and pay for this order in full to ensure this installation happens on time.","start":2311.2302,"end":2316.4502,"sentiment":"positive","sentiment_score":0.45084066357877517},{"text":"Sebastian, GM, CEO, This problem's been bloody prolonged.","start":2335.29,"end":2341.9648,"sentiment":"negative","sentiment_score":-0.3605312048457563},{"text":"As in, you know, we've been talking about this crap for the last six, seven months, and we still needed to write these kind of emails to to to beg, not to basically ask for rights, to beg to bloody get the stock, man.","start":2342.025,"end":2356.6,"sentiment":"negative","sentiment_score":-0.5000868649645285}],"sentiment":"neutral","sentiment_score":-0.18573345086322382,"num_words":78,"start":2307.6301,"end":2356.6},{"sentences":[{"text":"This is I never wrote anything like this to anyone.","start":2356.6,"end":2361.74,"sentiment":"negative","sentiment_score":-0.6145879209041596},{"text":"But Alright.","start":2446.0244,"end":2455.919,"sentiment":"neutral","sentiment_score":0.04534609615802764},{"text":"Yeah.","start":2455.919,"end":2456.0789,"sentiment":"neutral","sentiment_score":0.248616561293602},{"text":"Thank you.","start":2456.0789,"end":2456.7388,"sentiment":"positive","sentiment_score":0.6676202118396759},{"text":"Okay.","start":2456.959,"end":2457.2788,"sentiment":"neutral","sentiment_score":0.3209337592124939}],"sentiment":"neutral","sentiment_score":-0.2593997670337558,"num_words":16,"start":2356.6,"end":2457.2788},{"sentences":[{"text":"Bye bye.","start":2457.2788,"end":2457.8389,"sentiment":"neutral","sentiment_score":0.20588641613721848},{"text":"Bye.","start":2457.8389,"end":2457.919,"sentiment":"neutral","sentiment_score":0.13039523363113403},{"text":"Bye.","start":2457.919,"end":2458.0789,"sentiment":"neutral","sentiment_score":0.1150454729795456},{"text":"Bye.","start":2458.0789,"end":2458.3289,"sentiment":"neutral","sentiment_score":0.09227007627487184},{"text":"Bye.","start":2458.3289,"end":2458.8289,"sentiment":"neutral","sentiment_score":-0.10300764441490172}],"sentiment":"neutral","sentiment_score":0.10774599512418111,"num_words":6,"start":2457.2788,"end":2458.8289}]}}]},{"alternatives":[{"transcript":"Hello? Hello? Hello? It is I'm sorry. Meeting So the situation is like, you know, finance wants the proof of all the transaction made made by you. Since the start ticket transactions were, you know, then they will be able to tell you. So you will need to send all that proof to me to for this purpose. Yep. Yep. Yeah. So, you know, I've I've actually asked the the general manager as well. Okay, madam. You know, if he if he can if he can help it out, but, you know, he's saying that, you know, he's gonna look into this tomorrow morning, or then he will be able to process it if he approves it. Sebastian, I think he's on the road. He's he's and then he went on the road here. Situation like we can't take the call. Okay. So so, like, this delivery that you are asking for, Okay. Let me just double check with this guy. It's finance payment previous payments Exactly. Chance. No. Then, you know, your job's done. That's one option. Second option is to this particular order, which is the current order, two payments. So move and then you know that that that all 32,000 whatever that amount is over till we sorted out later on. That's these are the two options that I have. Yeah. Company point of view company point of view company has an outstanding balance of 32,000. Okay? So so company point of view point of view GM So what will happen? You know you know what will what will he will say? He will say to get there is 32,000 payment, and the customer is actually not customer is thinking that he doesn't have to pay this money. Okay? So this 32,000 will stay there for for a longer run. You know? Okay. Customer doesn't know that he has to pay and, you know, payment through and then we will ask their account team to come and sit down with us and we talk to them and we see we work out, you know, till we sort this out. You know, they will say, yeah, we need to solve this out. So this is something, you know, we might he will he will say. And I'm and I'm pretty sure that he's gonna say the same thing because Okay. You know? So if I tell him that, yeah, my accounts, then he will say, okay. Let's let's let's do an audit, and then let's fix our accounts first. Right. No. That the customer didn't pay us. Exactly. They can finance finance a problem finance for, like, it's been four months. Invoice pending four months, and they haven't paid for it. So right now, we can't move any shippers, like, you know, because we haven't received any money. So finance doesn't block They're just not not moving at all. You know? For them, on business, you know, it's our client. We might lose it. Blah blah blah. They don't they don't they don't they don't even they're at least bothered about it. All their concerns is the payment. So we have blocked the that's why they're not talk talking as well. You remember, like, you know, my tone is, like, pretty much very dull at this point of time because they are not talking at all. You know? They're like, a payment, we will unblock the account and and that's it. So I went to the GM. I I I spoke to him about it, and then I told him, yeah, he assess the situation, and I need your help in terms of getting this thing sorted out. He told me this morning the day now, but I'm I'm 100% sure finance guarantee then, you know, he will also think 100 times before taking the decision guarantee. So I think, like, right now, the best option for me will be because I wanted to get your stuff done as well. So I think the best option for me would be okay. For this particular project, the customer will pay us, and then we release the order. And then just we'll we'll work out the balance will stay as it is, the way it is. Okay? So the account and off for a particular project till we fix this issue. You know? So this is something what I can I can ask I can ask him tomorrow? Otherwise, they they they really don't care about, you know, the They just want their accounts to be good. That's the thing. So I mean, if it was if it was in my hand 20%, it was in my hand or 20% guarantee Yeah. The the whole point is they just keep on sending reminders and reminders one another. Or would you reminder No. No. No. The PO number mentioned that you've done lump sum payment. So what account you are now telling you. That's the only only, like, you know, negative thing that's done by you. Other than that, everything is positive here. I don't see any mistake. I believe, you know, payments I will ask my accounting to to together all the payments that are made by by LR Energy to Elegy. You believe that it's been done, but if there is some issues, then, you know, we are happy to to to to pay the the the the differential. If there is any differences, I'll have to pay the differential. Or can you please do a favor for this project as one off? Because I'm out of country due to some personal things. And Yes. And I cannot tell you the accounts and, you know, struggle as soon as I'm I'm there, my first priority is to come to your office and and tell you all the accounts together with your accounts so that, you know, we are both on the same page. Customer be able. And it's not like story. Customer be able. It's written in the email. So, you know, we can always go back to the to do this conversation. You know, this is what customer said. You know, we are making the stories and not it's not the real story. Like, we just wanna process the order. So that to, like, they got to at least acknowledgement of what you you know, we are we are you are ready to explore what is the issue. You know? So yeah. Yeah. If it's if it's the issue on our side, then, you know, we solve we we fix it. If it's an issue on your side, then you fix it. But at least, you know, let the business flow. Customer is me and customer are on same page. You know? That this is what I'm telling. This is what the customer is also telling. You know? So at least they they they should see, like, you know, there is a communication happening. Everything is is on the same page. It's just like there's there's an invoice that is in and nobody is short the invoice. So simple. You know? But if if I'm telling it from my side only, yes, Sebastian is telling from his side only and finance is stuck on his is stuck on his place. So I'm like, you know, I I want to move things. That's why I'm thinking of this idea. Yes. 6040%. 60%. Yes. Queue. I can push the guys to, you know, start packing the stuff and start shipping it out. Yeah. And then once if they once they agree, then I can then I'll be able to tell you can deliver or you would you wanna pick it up for whatever the situation is? Mhmm. Okay. Hello? I don't wanna disappoint you, but in the same time, of course, that. So I'll make sure that I get that for you, you know, because at the end of the day, I'm I'm I'm an employee, you know, ma'am. Business at the end of the day. So Mhmm. K. Or is there any, like, take a further note to it? You know, the latest PO, we will we will we will clear it. You said, you know, once the order is received, we will clear this this invoice to make sure that there is the overdue are not getting filed up. Okay? So the current order is to pay current, mostly. So I will go you That's about the updates are down there. All the. What what is, like, which time do you have 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Hello? Hello? It is I'm sorry. Meeting So the situation is like, you know, finance wants the proof of all the transaction made made by you.\n\nSince the start ticket transactions were, you know, then they will be able to tell you. So you will need to send all that proof to me to for this purpose. Yep. Yep. Yeah.\n\nSo, you know, I've I've actually asked the the general manager as well. Okay, madam. You know, if he if he can if he can help it out, but, you know, he's saying that, you know, he's gonna look into this tomorrow morning, or then he will be able to process it if he approves it. Sebastian, I think he's on the road. He's he's and then he went on the road here.\n\nSituation like we can't take the call. Okay. So so, like, this delivery that you are asking for, Okay. Let me just double check with this guy. It's finance payment previous payments Exactly.\n\nChance. No. Then, you know, your job's done. That's one option. Second option is to this particular order, which is the current order, two payments.\n\nSo move and then you know that that that all 32,000 whatever that amount is over till we sorted out later on. That's these are the two options that I have. Yeah. Company point of view company point of view company has an outstanding balance of 32,000. Okay?\n\nSo so company point of view point of view GM So what will happen? You know you know what will what will he will say? He will say to get there is 32,000 payment, and the customer is actually not customer is thinking that he doesn't have to pay this money. Okay? So this 32,000 will stay there for for a longer run.\n\nYou know? Okay. Customer doesn't know that he has to pay and, you know, payment through and then we will ask their account team to come and sit down with us and we talk to them and we see we work out, you know, till we sort this out. You know, they will say, yeah, we need to solve this out. So this is something, you know, we might he will he will say.\n\nAnd I'm and I'm pretty sure that he's gonna say the same thing because Okay. You know? So if I tell him that, yeah, my accounts, then he will say, okay. Let's let's let's do an audit, and then let's fix our accounts first. Right.\n\nNo. That the customer didn't pay us. Exactly. They can finance finance a problem finance for, like, it's been four months. Invoice pending four months, and they haven't paid for it.\n\nSo right now, we can't move any shippers, like, you know, because we haven't received any money. So finance doesn't block They're just not not moving at all. You know? For them, on business, you know, it's our client. We might lose it.\n\nBlah blah blah. They don't they don't they don't they don't even they're at least bothered about it. All their concerns is the payment. So we have blocked the that's why they're not talk talking as well. You remember, like, you know, my tone is, like, pretty much very dull at this point of time because they are not talking at all.\n\nYou know? They're like, a payment, we will unblock the account and and that's it. So I went to the GM. I I I spoke to him about it, and then I told him, yeah, he assess the situation, and I need your help in terms of getting this thing sorted out. He told me this morning the day now, but I'm I'm 100% sure finance guarantee then, you know, he will also think 100 times before taking the decision guarantee.\n\nSo I think, like, right now, the best option for me will be because I wanted to get your stuff done as well. So I think the best option for me would be okay. For this particular project, the customer will pay us, and then we release the order. And then just we'll we'll work out the balance will stay as it is, the way it is. Okay?\n\nSo the account and off for a particular project till we fix this issue. You know? So this is something what I can I can ask I can ask him tomorrow? Otherwise, they they they really don't care about, you know, the They just want their accounts to be good. That's the thing.\n\nSo I mean, if it was if it was in my hand 20%, it was in my hand or 20% guarantee Yeah. The the whole point is they just keep on sending reminders and reminders one another. Or would you reminder No. No. No.\n\nThe PO number mentioned that you've done lump sum payment. So what account you are now telling you. That's the only only, like, you know, negative thing that's done by you. Other than that, everything is positive here. I don't see any mistake.\n\nI believe, you know, payments I will ask my accounting to to together all the payments that are made by by LR Energy to Elegy. You believe that it's been done, but if there is some issues, then, you know, we are happy to to to to pay the the the the differential. If there is any differences, I'll have to pay the differential. Or can you please do a favor for this project as one off? Because I'm out of country due to some personal things.\n\nAnd Yes. And I cannot tell you the accounts and, you know, struggle as soon as I'm I'm there, my first priority is to come to your office and and tell you all the accounts together with your accounts so that, you know, we are both on the same page. Customer be able. And it's not like story. Customer be able.\n\nIt's written in the email. So, you know, we can always go back to the to do this conversation. You know, this is what customer said. You know, we are making the stories and not it's not the real story. Like, we just wanna process the order.\n\nSo that to, like, they got to at least acknowledgement of what you you know, we are we are you are ready to explore what is the issue. You know? So yeah. Yeah. If it's if it's the issue on our side, then, you know, we solve we we fix it.\n\nIf it's an issue on your side, then you fix it. But at least, you know, let the business flow. Customer is me and customer are on same page. You know? That this is what I'm telling.\n\nThis is what the customer is also telling. You know? So at least they they they should see, like, you know, there is a communication happening. Everything is is on the same page. It's just like there's there's an invoice that is in and nobody is short the invoice.\n\nSo simple. You know? But if if I'm telling it from my side only, yes, Sebastian is telling from his side only and finance is stuck on his is stuck on his place. So I'm like, you know, I I want to move things. That's why I'm thinking of this idea.\n\nYes. 6040%. 60%. Yes. Queue.\n\nI can push the guys to, you know, start packing the stuff and start shipping it out. Yeah. And then once if they once they agree, then I can then I'll be able to tell you can deliver or you would you wanna pick it up for whatever the situation is? Mhmm. Okay.\n\nHello? I don't wanna disappoint you, but in the same time, of course, that. So I'll make sure that I get that for you, you know, because at the end of the day, I'm I'm I'm an employee, you know, ma'am. Business at the end of the day. So Mhmm.\n\nK. Or is there any, like, take a further note to it? You know, the latest PO, we will we will we will clear it. You said, you know, once the order is received, we will clear this this invoice to make sure that there is the overdue are not getting filed up. Okay?\n\nSo the current order is to pay current, mostly. So I will go you That's about the updates are down there. All the. What what is, like, which time do you have following?","paragraphs":[{"sentences":[{"text":"Hello?","start":3.04,"end":3.54,"sentiment":"neutral","sentiment_score":-0.010321017354726791},{"text":"Hello?","start":5.7599998,"end":6.2599998,"sentiment":"neutral","sentiment_score":-0.0321895033121109},{"text":"Hello?","start":7.7599998,"end":8.26,"sentiment":"neutral","sentiment_score":-0.060682907700538635},{"text":"It is I'm sorry.","start":9.599999,"end":11.92,"sentiment":"neutral","sentiment_score":-0.08337070979177952},{"text":"Meeting So the situation is like, you know, finance wants the proof of all the transaction made made by you.","start":11.92,"end":24.904999,"sentiment":"neutral","sentiment_score":-0.05098964758217335}],"sentiment":"neutral","sentiment_score":-0.05394330441399857,"num_words":27,"start":3.04,"end":24.904999},{"sentences":[{"text":"Since the start ticket transactions were, you know, then they will be able to tell you.","start":28.005,"end":35.03,"sentiment":"neutral","sentiment_score":-0.025359980179928243},{"text":"So you will need to send all that proof to me to for this purpose.","start":36.489998,"end":41.309998,"sentiment":"neutral","sentiment_score":-0.023352747162183125},{"text":"Yep.","start":59.445,"end":59.82,"sentiment":"neutral","sentiment_score":0.035748861730098724},{"text":"Yep.","start":59.9,"end":60.14,"sentiment":"neutral","sentiment_score":0.04806892201304436},{"text":"Yeah.","start":60.14,"end":60.64,"sentiment":"neutral","sentiment_score":0.07962070405483246}],"sentiment":"neutral","sentiment_score":-0.01742977654451833,"num_words":34,"start":28.005,"end":60.64},{"sentences":[{"text":"So, you know, I've I've actually asked the the general manager as well.","start":60.86,"end":66.08,"sentiment":"neutral","sentiment_score":0.044993320623269446},{"text":"Okay, madam.","start":66.78,"end":67.26,"sentiment":"neutral","sentiment_score":0.05976778641343117},{"text":"You know, if he if he can if he can help it out, but, you know, he's saying that, you know, he's gonna look into this tomorrow morning, or then he will be able to process it if he approves it.","start":67.26,"end":79.335,"sentiment":"neutral","sentiment_score":0.02754109648124474},{"text":"Sebastian, I think he's on the road.","start":93.01,"end":95.17,"sentiment":"neutral","sentiment_score":-0.07112669412578855},{"text":"He's he's and then he went on the road here.","start":95.17,"end":100.15,"sentiment":"neutral","sentiment_score":-0.07753342054784298}],"sentiment":"neutral","sentiment_score":0.0076768853739924625,"num_words":73,"start":60.86,"end":100.15},{"sentences":[{"text":"Situation like we can't take the call.","start":213.985,"end":226.965,"sentiment":"negative","sentiment_score":-0.4137198030948639},{"text":"Okay.","start":312.41,"end":312.91,"sentiment":"neutral","sentiment_score":-0.05425669252872467},{"text":"So so, like, this delivery that you are asking for, Okay.","start":313.37003,"end":357.055,"sentiment":"neutral","sentiment_score":-0.039050855419852516},{"text":"Let me just double check with this guy.","start":358.315,"end":359.64832,"sentiment":"neutral","sentiment_score":-0.02845155308023095},{"text":"It's finance payment previous payments Exactly.","start":359.64832,"end":423.93,"sentiment":"neutral","sentiment_score":-0.031475941029687725}],"sentiment":"neutral","sentiment_score":-0.11504008468579162,"num_words":33,"start":213.985,"end":423.93},{"sentences":[{"text":"Chance.","start":447.005,"end":447.505,"sentiment":"neutral","sentiment_score":-0.06327983736991882},{"text":"No.","start":488.9,"end":489.4,"sentiment":"neutral","sentiment_score":-0.1824834942817688},{"text":"Then, you know, your job's done.","start":510.0,"end":511.36,"sentiment":"neutral","sentiment_score":-0.20018930236498514},{"text":"That's one option.","start":511.36,"end":512.42004,"sentiment":"neutral","sentiment_score":-0.06414880851904552},{"text":"Second option is to this particular order, which is the current order, two payments.","start":512.56,"end":521.38,"sentiment":"neutral","sentiment_score":-0.029597017914056778}],"sentiment":"neutral","sentiment_score":-0.0821481528878212,"num_words":25,"start":447.005,"end":521.38},{"sentences":[{"text":"So move and then you know that that that all 32,000 whatever that amount is over till we sorted out later on.","start":522.0,"end":531.855,"sentiment":"neutral","sentiment_score":0.0015788573179055345},{"text":"That's these are the two options that I have.","start":533.59503,"end":541.83,"sentiment":"neutral","sentiment_score":0.04369208195971118},{"text":"Yeah.","start":541.83,"end":542.33,"sentiment":"neutral","sentiment_score":0.03986012935638428},{"text":"Company point of view company point of view company has an outstanding balance of 32,000.","start":593.41,"end":600.615,"sentiment":"neutral","sentiment_score":-0.10178580656647682},{"text":"Okay?","start":600.995,"end":601.155,"sentiment":"neutral","sentiment_score":-0.02961781993508339}],"sentiment":"neutral","sentiment_score":-0.022678774800927688,"num_words":48,"start":522.0,"end":601.155},{"sentences":[{"text":"So so company point of view point of view GM So what will happen?","start":601.155,"end":609.41504,"sentiment":"neutral","sentiment_score":-0.05895830025630338},{"text":"You know you know what will what will he will say?","start":609.715,"end":611.715,"sentiment":"neutral","sentiment_score":-0.1886843659661033},{"text":"He will say to get there is 32,000 payment, and the customer is actually not customer is thinking that he doesn't have to pay this money.","start":611.715,"end":623.08997,"sentiment":"neutral","sentiment_score":-0.312576871078748},{"text":"Okay?","start":623.08997,"end":623.58997,"sentiment":"neutral","sentiment_score":-0.17623814940452576},{"text":"So this 32,000 will stay there for for a longer run.","start":623.81,"end":628.175,"sentiment":"neutral","sentiment_score":-0.3056123446334492}],"sentiment":"neutral","sentiment_score":-0.23120502885135394,"num_words":63,"start":601.155,"end":628.175},{"sentences":[{"text":"You know?","start":628.175,"end":629.055,"sentiment":"neutral","sentiment_score":-0.113825935870409},{"text":"Okay.","start":629.055,"end":629.555,"sentiment":"neutral","sentiment_score":-0.13425183296203613},{"text":"Customer doesn't know that he has to pay and, you know, payment through and then we will ask their account team to come and sit down with us and we talk to them and we see we work out, you know, till we sort this out.","start":630.01495,"end":648.98,"sentiment":"neutral","sentiment_score":-0.1649923392612001},{"text":"You know, they will say, yeah, we need to solve this out.","start":648.98,"end":652.995,"sentiment":"negative","sentiment_score":-0.3420068832735221},{"text":"So this is something, you know, we might he will he will say.","start":653.395,"end":657.955,"sentiment":"neutral","sentiment_score":-0.23777436063839838}],"sentiment":"neutral","sentiment_score":-0.20468514322026357,"num_words":74,"start":628.175,"end":657.955},{"sentences":[{"text":"And I'm and I'm pretty sure that he's gonna say the same thing because Okay.","start":657.955,"end":666.63,"sentiment":"neutral","sentiment_score":-0.1598494549592336},{"text":"You know?","start":667.41003,"end":669.19,"sentiment":"neutral","sentiment_score":-0.08565131947398186},{"text":"So if I tell him that, yeah, my accounts, then he will say, okay.","start":669.65,"end":675.33,"sentiment":"neutral","sentiment_score":-0.12009294224636895},{"text":"Let's let's let's do an audit, and then let's fix our accounts first.","start":675.33,"end":680.155,"sentiment":"neutral","sentiment_score":-0.06894100944583233},{"text":"Right.","start":785.565,"end":785.725,"sentiment":"neutral","sentiment_score":-0.1360693871974945}],"sentiment":"neutral","sentiment_score":-0.11739218143953217,"num_words":45,"start":657.955,"end":785.725},{"sentences":[{"text":"No.","start":785.725,"end":786.005,"sentiment":"negative","sentiment_score":-0.4117540717124939},{"text":"That the customer didn't pay us.","start":786.005,"end":787.745,"sentiment":"negative","sentiment_score":-0.47007736563682556},{"text":"Exactly.","start":835.17,"end":835.56995,"sentiment":"neutral","sentiment_score":-0.10743161290884018},{"text":"They can finance finance a problem finance for, like, it's been four months.","start":835.56995,"end":841.485,"sentiment":"neutral","sentiment_score":-0.23149988399102137},{"text":"Invoice pending four months, and they haven't paid for it.","start":842.425,"end":846.265,"sentiment":"neutral","sentiment_score":-0.2955067679286003}],"sentiment":"neutral","sentiment_score":-0.3001360016003732,"num_words":31,"start":785.725,"end":846.265},{"sentences":[{"text":"So right now, we can't move any shippers, like, you know, because we haven't received any money.","start":846.265,"end":853.04,"sentiment":"negative","sentiment_score":-0.3610965925104478},{"text":"So finance doesn't block They're just not not moving at all.","start":853.04,"end":857.27997,"sentiment":"neutral","sentiment_score":-0.31829804656180466},{"text":"You know?","start":857.27997,"end":857.6,"sentiment":"neutral","sentiment_score":-0.2419777512550354},{"text":"For them, on business, you know, it's our client.","start":857.6,"end":864.24,"sentiment":"neutral","sentiment_score":-0.3143399821387397},{"text":"We might lose it.","start":864.24,"end":864.95996,"sentiment":"negative","sentiment_score":-0.589622288942337}],"sentiment":"negative","sentiment_score":-0.3560796530787335,"num_words":43,"start":846.265,"end":864.95996},{"sentences":[{"text":"Blah blah blah.","start":864.95996,"end":865.83997,"sentiment":"negative","sentiment_score":-0.47123973568280536},{"text":"They don't they don't they don't they don't even they're at least bothered about it.","start":865.83997,"end":869.735,"sentiment":"negative","sentiment_score":-0.47061774333318074},{"text":"All their concerns is the payment.","start":870.115,"end":871.815,"sentiment":"negative","sentiment_score":-0.4373462994893392},{"text":"So we have blocked the that's why they're not talk talking as well.","start":872.27496,"end":877.815,"sentiment":"negative","sentiment_score":-0.4719137709874373},{"text":"You remember, like, you know, my tone is, like, pretty much very dull at this point of time because they are not talking at all.","start":879.57,"end":886.23004,"sentiment":"negative","sentiment_score":-0.5782611906528473}],"sentiment":"negative","sentiment_score":-0.5111043861796779,"num_words":62,"start":864.95996,"end":886.23004},{"sentences":[{"text":"You know?","start":886.53,"end":887.11005,"sentiment":"neutral","sentiment_score":-0.2999308556318283},{"text":"They're like, a payment, we will unblock the account and and that's it.","start":887.49005,"end":891.51,"sentiment":"negative","sentiment_score":-0.44687392849188584},{"text":"So I went to the GM.","start":893.055,"end":894.415,"sentiment":"neutral","sentiment_score":-0.12076723948121071},{"text":"I I I spoke to him about it, and then I told him, yeah, he assess the situation, and I need your help in terms of getting this thing sorted out.","start":894.415,"end":903.535,"sentiment":"neutral","sentiment_score":-0.05604937107812974},{"text":"He told me this morning the day now, but I'm I'm 100% sure finance guarantee then, you know, he will also think 100 times before taking the decision guarantee.","start":903.535,"end":919.62,"sentiment":"neutral","sentiment_score":-0.10990973202318981}],"sentiment":"neutral","sentiment_score":-0.14887332037827114,"num_words":81,"start":886.53,"end":919.62},{"sentences":[{"text":"So I think, like, right now, the best option for me will be because I wanted to get your stuff done as well.","start":921.01495,"end":929.57495,"sentiment":"positive","sentiment_score":0.5746885862039484},{"text":"So I think the best option for me would be okay.","start":929.57495,"end":933.57495,"sentiment":"positive","sentiment_score":0.6047846891663291},{"text":"For this particular project, the customer will pay us, and then we release the order.","start":933.57495,"end":941.36,"sentiment":"neutral","sentiment_score":0.22670805354913076},{"text":"And then just we'll we'll work out the balance will stay as it is, the way it is.","start":941.66,"end":946.7,"sentiment":"neutral","sentiment_score":0.310006991856628},{"text":"Okay?","start":946.7,"end":947.2,"sentiment":"neutral","sentiment_score":0.11714337766170502}],"sentiment":"positive","sentiment_score":0.4260052808505647,"num_words":68,"start":921.01495,"end":947.2},{"sentences":[{"text":"So the account and off for a particular project till we fix this issue.","start":947.42,"end":953.92505,"sentiment":"neutral","sentiment_score":0.09362305434686798},{"text":"You know?","start":954.145,"end":955.42505,"sentiment":"neutral","sentiment_score":0.0714719295501709},{"text":"So this is something what I can I can ask I can ask him tomorrow?","start":955.42505,"end":958.72504,"sentiment":"neutral","sentiment_score":0.1324723516901334},{"text":"Otherwise, they they they really don't care about, you know, the They just want their accounts to be good.","start":959.10504,"end":967.83,"sentiment":"neutral","sentiment_score":-0.09349360434632552},{"text":"That's the thing.","start":971.01,"end":971.91003,"sentiment":"neutral","sentiment_score":0.1342856859167417}],"sentiment":"neutral","sentiment_score":0.03900434849959499,"num_words":53,"start":947.42,"end":971.91003},{"sentences":[{"text":"So I mean, if it was if it was in my hand 20%, it was in my hand or 20% guarantee Yeah.","start":996.6,"end":1037.1901,"sentiment":"neutral","sentiment_score":-0.019324972124939613},{"text":"The the whole point is they just keep on sending reminders and reminders one another.","start":1037.3301,"end":1041.225,"sentiment":"neutral","sentiment_score":-0.2197638859351476},{"text":"Or would you reminder No.","start":1041.7649,"end":1044.485,"sentiment":"neutral","sentiment_score":-0.09755831807851792},{"text":"No.","start":1044.485,"end":1044.6449,"sentiment":"neutral","sentiment_score":-0.2904087007045746},{"text":"No.","start":1044.6449,"end":1044.725,"sentiment":"neutral","sentiment_score":-0.30290690064430237}],"sentiment":"neutral","sentiment_score":-0.10915261062539437,"num_words":44,"start":996.6,"end":1044.725},{"sentences":[{"text":"The PO number mentioned that you've done lump sum payment.","start":1044.725,"end":1052.985,"sentiment":"neutral","sentiment_score":-0.204059436917305},{"text":"So what account you are now telling you.","start":1053.64,"end":1055.34,"sentiment":"neutral","sentiment_score":-0.3253670744597912},{"text":"That's the only only, like, you know, negative thing that's done by you.","start":1055.72,"end":1061.0,"sentiment":"negative","sentiment_score":-0.39448002210030186},{"text":"Other than that, everything is positive here.","start":1061.0,"end":1063.1799,"sentiment":"neutral","sentiment_score":0.0022990772766726337},{"text":"I don't see any mistake.","start":1063.5599,"end":1064.78,"sentiment":"neutral","sentiment_score":-0.17052029073238373}],"sentiment":"neutral","sentiment_score":-0.24670416662512823,"num_words":43,"start":1044.725,"end":1064.78},{"sentences":[{"text":"I believe, you know, payments I will ask my accounting to to together all the payments that are made by by LR Energy to Elegy.","start":1147.9401,"end":1158.995,"sentiment":"neutral","sentiment_score":0.08206983730196953},{"text":"You believe that it's been done, but if there is some issues, then, you know, we are happy to to to to pay the the the the differential.","start":1180.985,"end":1189.05,"sentiment":"neutral","sentiment_score":0.1341662827347006},{"text":"If there is any differences, I'll have to pay the differential.","start":1193.1901,"end":1196.09,"sentiment":"neutral","sentiment_score":0.0299251912669702},{"text":"Or can you please do a favor for this project as one off?","start":1196.71,"end":1201.695,"sentiment":"neutral","sentiment_score":0.0735199533116359},{"text":"Because I'm out of country due to some personal things.","start":1201.9349,"end":1204.935,"sentiment":"neutral","sentiment_score":-0.25825038403272627}],"sentiment":"neutral","sentiment_score":0.051848672480247486,"num_words":87,"start":1147.9401,"end":1204.935},{"sentences":[{"text":"And Yes.","start":1204.935,"end":1206.0549,"sentiment":"neutral","sentiment_score":-0.05020049214363098},{"text":"And I cannot tell you the accounts and, you know, struggle as soon as I'm I'm there, my first priority is to come to your office and and tell you all the accounts together with your accounts so that, you know, we are both on the same page.","start":1206.255,"end":1224.52,"sentiment":"neutral","sentiment_score":0.032367670986180506},{"text":"Customer be able.","start":1271.23,"end":1272.11,"sentiment":"neutral","sentiment_score":0.12879659732182822},{"text":"And it's not like story.","start":1272.11,"end":1274.61,"sentiment":"neutral","sentiment_score":-0.1757981613278389},{"text":"Customer be able.","start":1274.83,"end":1275.7899,"sentiment":"neutral","sentiment_score":-0.0843695377310117}],"sentiment":"neutral","sentiment_score":0.011598976970207496,"num_words":61,"start":1204.935,"end":1275.7899},{"sentences":[{"text":"It's written in the email.","start":1275.7899,"end":1277.5499,"sentiment":"neutral","sentiment_score":-0.06790222078561783},{"text":"So, you know, we can always go back to the to do this conversation.","start":1277.5499,"end":1280.7699,"sentiment":"neutral","sentiment_score":0.10877303406596184},{"text":"You know, this is what customer said.","start":1281.0349,"end":1282.815,"sentiment":"neutral","sentiment_score":0.06687205178397042},{"text":"You know, we are making the stories and not it's not the real story.","start":1284.875,"end":1287.6749,"sentiment":"neutral","sentiment_score":0.02939201665243932},{"text":"Like, we just wanna process the order.","start":1287.6749,"end":1289.5349,"sentiment":"neutral","sentiment_score":0.057833652411188395}],"sentiment":"neutral","sentiment_score":0.05250509649990721,"num_words":47,"start":1275.7899,"end":1289.5349},{"sentences":[{"text":"So that to, like, they got to at least acknowledgement of what you you know, we are we are you are ready to explore what is the issue.","start":1306.255,"end":1313.875,"sentiment":"neutral","sentiment_score":0.020583810018641607},{"text":"You know?","start":1314.1749,"end":1314.835,"sentiment":"neutral","sentiment_score":-0.018139822408556938},{"text":"So yeah.","start":1316.095,"end":1316.735,"sentiment":"neutral","sentiment_score":0.01115395501255989},{"text":"Yeah.","start":1316.735,"end":1317.235,"sentiment":"neutral","sentiment_score":0.07365311682224274},{"text":"If it's if it's the issue on our side, then, you know, we solve we we fix it.","start":1317.2949,"end":1320.84,"sentiment":"neutral","sentiment_score":0.04233420350485378}],"sentiment":"neutral","sentiment_score":0.027412622071364346,"num_words":51,"start":1306.255,"end":1320.84},{"sentences":[{"text":"If it's an issue on your side, then you fix it.","start":1320.84,"end":1323.24,"sentiment":"neutral","sentiment_score":0.04893549091436646},{"text":"But at least, you know, let the business flow.","start":1323.24,"end":1325.66,"sentiment":"neutral","sentiment_score":0.1895924922492769},{"text":"Customer is me and customer are on same page.","start":1388.7051,"end":1391.105,"sentiment":"neutral","sentiment_score":0.2005825506316291},{"text":"You know?","start":1391.105,"end":1391.425,"sentiment":"neutral","sentiment_score":0.12712065130472183},{"text":"That this is what I'm telling.","start":1391.425,"end":1392.625,"sentiment":"neutral","sentiment_score":0.15342596918344498}],"sentiment":"neutral","sentiment_score":0.14120710550530538,"num_words":37,"start":1320.84,"end":1392.625},{"sentences":[{"text":"This is what the customer is also telling.","start":1392.625,"end":1394.0651,"sentiment":"neutral","sentiment_score":0.12991197500377893},{"text":"You know?","start":1394.0651,"end":1394.7251,"sentiment":"neutral","sentiment_score":0.07842006534337997},{"text":"So at least they they they should see, like, you know, there is a communication happening.","start":1395.105,"end":1399.985,"sentiment":"neutral","sentiment_score":0.18324688589200377},{"text":"Everything is is on the same page.","start":1399.985,"end":1402.09,"sentiment":"neutral","sentiment_score":0.24287725133555277},{"text":"It's just like there's there's an invoice that is in and nobody is short the invoice.","start":1402.09,"end":1407.71,"sentiment":"neutral","sentiment_score":0.03559827455319464}],"sentiment":"neutral","sentiment_score":0.13056733177936808,"num_words":49,"start":1392.625,"end":1407.71},{"sentences":[{"text":"So simple.","start":1408.73,"end":1409.3899,"sentiment":"neutral","sentiment_score":0.09536927007138729},{"text":"You know?","start":1409.69,"end":1410.1699,"sentiment":"neutral","sentiment_score":0.021109139546751976},{"text":"But if if I'm telling it from my side only, yes, Sebastian is telling from his side only and finance is stuck on his is stuck on his place.","start":1410.1699,"end":1417.4149,"sentiment":"neutral","sentiment_score":-0.08859910957258323},{"text":"So I'm like, you know, I I want to move things.","start":1417.635,"end":1420.455,"sentiment":"neutral","sentiment_score":-0.021298733285882256},{"text":"That's why I'm thinking of this idea.","start":1421.155,"end":1423.495,"sentiment":"neutral","sentiment_score":0.08830003227506365}],"sentiment":"neutral","sentiment_score":-0.03828633722721362,"num_words":51,"start":1408.73,"end":1423.495},{"sentences":[{"text":"Yes.","start":1432.73,"end":1433.23,"sentiment":"neutral","sentiment_score":0.13577502965927124},{"text":"6040%.","start":1433.45,"end":1434.41,"sentiment":"neutral","sentiment_score":0.1838817298412323},{"text":"60%.","start":1434.41,"end":1435.21,"sentiment":"neutral","sentiment_score":0.1362762302160263},{"text":"Yes.","start":1435.21,"end":1435.71,"sentiment":"neutral","sentiment_score":0.16055512428283691},{"text":"Queue.","start":1465.27,"end":1465.35,"sentiment":"neutral","sentiment_score":0.19576093554496765}],"sentiment":"neutral","sentiment_score":0.16244980990886687,"num_words":5,"start":1432.73,"end":1465.35},{"sentences":[{"text":"I can push the guys to, you know, start packing the stuff and start shipping it out.","start":1465.35,"end":1469.925,"sentiment":"neutral","sentiment_score":0.2287186892593608},{"text":"Yeah.","start":1478.885,"end":1479.385,"sentiment":"neutral","sentiment_score":0.20134364068508148},{"text":"And then once if they once they agree, then I can then I'll be able to tell you can deliver or you would you wanna pick it up for whatever the situation is?","start":1480.0851,"end":1491.5701,"sentiment":"neutral","sentiment_score":0.2033160315318541},{"text":"Mhmm.","start":1500.03,"end":1500.165,"sentiment":"neutral","sentiment_score":0.07805243134498596},{"text":"Okay.","start":1500.3251,"end":1500.645,"sentiment":"neutral","sentiment_score":0.1131577417254448}],"sentiment":"neutral","sentiment_score":0.20736227493803455,"num_words":53,"start":1465.35,"end":1500.645},{"sentences":[{"text":"Hello?","start":1500.645,"end":1501.145,"sentiment":"neutral","sentiment_score":0.11629430949687958},{"text":"I don't wanna disappoint you, but in the same time, of course, that.","start":1548.74,"end":1561.295,"sentiment":"neutral","sentiment_score":0.23694515801393068},{"text":"So I'll make sure that I get that for you, you know, because at the end of the day, I'm I'm I'm an employee, you know, ma'am.","start":1749.085,"end":1754.865,"sentiment":"positive","sentiment_score":0.4018945489768629},{"text":"Business at the end of the day.","start":1757.725,"end":1759.4049,"sentiment":"neutral","sentiment_score":-0.028541354994688715},{"text":"So Mhmm.","start":1759.4049,"end":2226.79,"sentiment":"neutral","sentiment_score":-0.06337115354835987}],"sentiment":"neutral","sentiment_score":0.27442404787987473,"num_words":50,"start":1500.645,"end":2226.79},{"sentences":[{"text":"K.","start":2229.41,"end":2229.91,"sentiment":"neutral","sentiment_score":-0.01126408763229847},{"text":"Or is there any, like, take a further note to it?","start":2230.85,"end":2233.97,"sentiment":"neutral","sentiment_score":-0.029590659436177124},{"text":"You know, the latest PO, we will we will we will clear it.","start":2233.97,"end":2236.79,"sentiment":"neutral","sentiment_score":-0.044204945174547344},{"text":"You said, you know, once the order is received, we will clear this this invoice to make sure that there is the overdue are not getting filed up.","start":2237.25,"end":2246.355,"sentiment":"neutral","sentiment_score":-0.0484598060803754},{"text":"Okay?","start":2247.215,"end":2247.695,"sentiment":"neutral","sentiment_score":-0.008250673301517963}],"sentiment":"neutral","sentiment_score":-0.04215834948613688,"num_words":54,"start":2229.41,"end":2247.695},{"sentences":[{"text":"So the current order is to pay current, mostly.","start":2247.695,"end":2249.875,"sentiment":"neutral","sentiment_score":0.008268899180822901},{"text":"So I will go you That's about the updates are down there.","start":2252.735,"end":2379.015,"sentiment":"neutral","sentiment_score":-0.07342204699913661},{"text":"All the.","start":2379.015,"end":2380.7148,"sentiment":"neutral","sentiment_score":-0.01777484593912959},{"text":"What what is, like, which time do you have following?","start":2380.775,"end":2383.595,"sentiment":"neutral","sentiment_score":-0.11781104654073715}],"sentiment":"neutral","sentiment_score":-0.061221352383268604,"num_words":33,"start":2247.695,"end":2383.595}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Yeah.\n\nChannel 1: Hello? Hello?\n\nChannel 0: You cannot ask me.\n\nChannel 1: Hello?\n\nChannel 0: Hello?\n\nChannel 1: It is I'm sorry. Meeting So the situation is like, you know, finance wants the proof of all the transaction made made by you. Since the start ticket transactions were, you know, then they will be able to tell you. So you will need to send all that proof to me to for this purpose.\n\nChannel 0: I have no issues in that that providing all that information, but I need to it will take time for me to get that information.\n\nChannel 1: Yep. Yep. Yeah. So, you know, I've I've actually asked the the general manager as well. Okay, madam.\n\nYou know, if he if he can if he can help it out, but, you know, he's saying that, you know, he's gonna look into this tomorrow morning, or then he will be able to process it if he approves it.\n\nChannel 0: Okay. Yeah. Yeah. It was it was it was no it was no good problem. Okay.\n\nThen Sebastian.\n\nChannel 1: Sebastian, I think he's on the road. He's he's and then he went on the road here.\n\nChannel 0: Uh-huh. No problem. But I'll take listen. I'm I'm you know, probably, I need to make some harsh calls. That's okay.\n\nWhich basically, I'll decide when I come back. Commit So I'm at your mercy. Which basically nothing is personal to you, obviously. It's it has everything to do with But putting me onto this situation right now as we speak, it's not helping. Here.\n\nMessage I'm I'm I'm here for a reason. And I cannot sit here for the for for for three hours, four hours worrying about the stock, leaving everything aside, not doing anything, just bloody getting worried unnecessary.\n\nChannel 1: Situation like we can't take the call. Okay. So so, like, this delivery that you are asking for, Okay. Let me just double check with this guy. It's finance payment previous payments Exactly.\n\nChance. No. Then, you know, your job's done. That's one option. Second option is to this particular order, which is the current order, two payments.\n\nSo move and then you know that that that all 32,000 whatever that amount is over till we sorted out later on. That's these are the two options that I have. Yeah.\n\nChannel 0: This is what the conversation we had before. Sebastian was involved. You were involved. We did all the calculations. We did this communication.\n\nWe sent all these details. We provided all these details. Now they came back again with this new thing, which, basically, no one has an idea. The person who's who looks after it sitting overseas, they have sold a stock. They need to install.\n\nNow we cannot put them into the space where basically it becomes a problem. You can explain everything that how well, how good we are selling or whether bad, whichever way.\n\nChannel 1: Company point of view company point of view company has an outstanding balance of 32,000. Okay? So so company point of view point of view GM So what will happen? You know you know what will what will he will say? He will say to get there is 32,000 payment, and the customer is actually not customer is thinking that he doesn't have to pay this money.\n\nOkay? So this 32,000 will stay there for for a longer run. You know? Okay. Customer doesn't know that he has to pay and, you know, payment through and then we will ask their account team to come and sit down with us and we talk to\n\nChannel 0: Hello?\n\nChannel 1: them and we see we work out, you know, till we sort this out. You know, they will say, yeah, we need to solve this out. So this is something, you know, we might he will he will say. And I'm and I'm pretty sure that he's gonna say the same thing because Okay. You know?\n\nSo if I tell him that, yeah, my accounts, then he will say, okay. Let's let's let's do an audit, and then let's fix our accounts first.\n\nChannel 0: So internally, but this is a challenge that we've been facing with our accounts team for the last six months, eight months since basically we've been working. The person, he makes a payment. He sends us all the details, sends us all the receipts. Now there's a new basically, we have tallied out in the past. Now they came back with this new amount, which is basically, you know, 32,000 or 18,000, $32,000, whatever the amount is, which, basically, customer is sitting in overseas.\n\nHe has no idea. Has he committed anything? As in has he sent all those payments? He sent us all those payments in the past. He clarified with us, and we have been consistently back and forth talking about it.\n\nIt's not that nobody is aware. We all aware. Point is the person who's sitting over\n\nChannel 1: Right. No. That the customer didn't pay us.\n\nChannel 0: The finance will say that every time the confusion is we should have paid them on paid you guys on the basis of the invoices. Per invoice 11,006 thousand 8,040 thousand 30,030 thousand 30,030. We can sort it out, but not right now.\n\nChannel 1: Exactly. They can finance finance a problem finance for, like, it's been four months. Invoice pending four months, and they haven't paid for it. So right now, we can't move any shippers, like, you know, because we haven't received any money. So finance doesn't block They're just not not moving at all.\n\nYou know? For them, on business, you know, it's our client. We might lose it. Blah blah blah. They don't they don't they don't they don't even they're at least bothered about it.\n\nAll their concerns is the payment. So we have blocked the that's why they're not talk talking as well. You remember, like, you know, my tone is, like, pretty much very dull at this point of time because they are not talking at all. You know? They're like, a payment, we will unblock the account and and that's it.\n\nSo I went to the GM. I I I spoke to him about it, and then I told him, yeah, he assess the situation, and I need your help in terms of getting this thing sorted out. He told me this morning the day now, but I'm I'm 100% sure finance guarantee then, you know, he will also think 100 times before taking the decision guarantee. So I think, like, right now, the best option for me will be because I wanted to get your stuff done as well. So I think the best option for me would be okay.\n\nFor this particular project, the customer will pay us, and then we release the order. And then just we'll we'll work out the balance will stay as it is, the way it is. Okay? So the account and off for a particular project till we fix this issue. You know?\n\nSo this is something what I can I can ask I can ask him tomorrow? Otherwise, they they they really don't care\n\nChannel 0: Yeah.\n\nChannel 1: about, you know, the They just want their accounts to be good. That's the thing.\n\nChannel 0: Basically\n\nChannel 1: So I mean, if it was if it was in my hand 20%, it was in my hand or 20% guarantee Yeah. The the whole point is they just keep on sending reminders and reminders one another. Or would you reminder No. No. No.\n\nThe PO number mentioned that you've done lump sum payment. So what account you are now telling you. That's the only only, like, you know, negative thing that's done by you. Other than that, everything is positive here. I don't see any mistake.\n\nChannel 0: They could have reached out or you could have but basically, obviously, manage to make it or like, yeah, take my account email payment payment. I mean, Okay\n\nChannel 1: I believe, you know, payments I will ask my accounting to to together all the payments that are made by by LR Energy to Elegy. You believe that it's been done, but if there is some issues, then, you know, we are happy to to to to pay the the the the differential. If there is any differences, I'll have to pay the differential. Or can you please do a favor for this project as one off? Because I'm out of country due to some personal things.\n\nAnd Yes. And I cannot tell you the accounts and, you know, struggle as soon as I'm I'm there, my first priority is to come to your office and and tell you all the accounts together with your accounts so that, you know, we are both on the same page. Customer be able. And it's not like story. Customer be able.\n\nIt's written in the email. So, you know, we can always go back to the to do this conversation. You know, this is what customer said. You know, we are making the stories and not it's not the real story. Like, we just wanna process the order.\n\nChannel 0: Yeah. I'm in a problem. No problem.\n\nChannel 1: So that to, like, they got to at least acknowledgement of what you you know, we are we are you are ready to explore what is the issue. You know? So yeah. Yeah. If it's if it's the issue on our side, then, you know, we solve we we fix it.\n\nIf it's an issue on your side, then you fix it. But at least, you know, let the business flow. Customer is me and customer are on same page. You know? That this is what I'm telling.\n\nThis is what the customer is also telling. You know? So at least they they they should see, like, you know, there is a communication happening. Everything is is on the same page. It's just like there's there's an invoice that is in and nobody is short the invoice.\n\nSo simple. You know? But if if I'm telling it from my side only, yes, Sebastian is telling from his side only and finance is stuck on his is stuck on his place. So I'm like, you know, I I want to move things. That's why I'm thinking of this idea.\n\nYes. 6040%. 60%. Yes. Queue.\n\nI can push the guys to, you know, start packing the stuff and start shipping it out. Yeah. And then once if they once they agree, then I can then I'll be able to tell you can deliver or you would you wanna pick it up for whatever the situation is?\n\nChannel 0: Madrid.\n\nChannel 1: Mhmm. Okay. Hello?\n\nChannel 0: Pickup pick up\n\nChannel 1: I don't wanna disappoint you, but in the same time, of course, that.\n\nChannel 0: don't worry about it. I'll make sure that everything everything will be done rightfully, and you got nothing to worry about.\n\nChannel 1: So I'll make sure that I get that for you, you know, because at the end of the day, I'm I'm I'm an employee, you know, ma'am. Business at the end of the day. So\n\nChannel 0: But I think now things are getting beyond basically acceptable terms. And I think, yeah, it's time for me to explore options and work out some better propositions because there are many, and I have very good relationship with other companies, other businesses. I don't think so. I'll have I have to worry about too much, but email Some issues. Has been raised by your internal.\n\nWill be all. Emergency emergency situation. And Okay. Good evening, guys. Hi, Antai.\n\nI understand your internal accounts team has some issues regarding pending your balances. Rest assured, we will pay any money we owe you. However, we will need to cross check with our internal accounts as we paid you in random amounts without following any any specific POs. I'm currently overseas. My availability is limited.\n\nHowever, the installations for the products have already been organized. I request that you release the installation funds. I return I will organize a meeting with your team to rectify anything that needs needs\n\nChannel 1: Mhmm.\n\nChannel 0: fixing.\n\nChannel 1: K.\n\nChannel 0: Okay?\n\nChannel 1: Or is there any, like, take a further note to it? You know, the latest PO, we will we will we will clear it. You said, you know, once the order is received, we will clear this this invoice to make sure that there is the overdue are not getting filed up. Okay? So the current\n\nChannel 0: Mhmm.\n\nChannel 1: order\n\nChannel 0: Yes.\n\nChannel 1: is\n\nChannel 0: I\n\nChannel 1: to pay\n\nChannel 0: do.\n\nChannel 1: current, mostly.\n\nChannel 0: Mhmm.\n\nChannel 1: So I will go you\n\nChannel 0: I'm happy. I'm happy to proceed and then make the payment on this order in full. In order in order to we got this installation installation happening on time. I'm going to proceed and make the pay for this order. Ordering sure the installation happens on time.\n\nOkay. I'm happy to proceed and pay for this order in full to ensure this installation happens on time. Sebastian, GM, CEO, This problem's been bloody prolonged. As in, you know, we've been talking about this crap for the last six, seven months, and we still needed to write these kind of emails to to to beg, not to basically ask for rights, to beg to bloody get the stock, man. This is I never wrote anything like this to anyone.\n\nChannel 1: That's about the updates are down there. All the. What what is, like, which time do you have following?\n\nChannel 0: But Alright. Yeah. Thank you. Okay. Bye bye.\n\nBye. Bye. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":0.0,"end":0.5,"sentiment":"neutral","sentiment_score":0.005323183722794056}],"sentiment":"neutral","sentiment_score":0.005323183722794056,"channel":0,"num_words":1,"start":0.0,"end":0.5},{"sentences":[{"text":"Hello?","start":3.04,"end":3.54,"sentiment":"neutral","sentiment_score":-0.010321017354726791},{"text":"Hello?","start":5.7599998,"end":6.2599998,"sentiment":"neutral","sentiment_score":-0.0321895033121109}],"sentiment":"neutral","sentiment_score":-0.021255260333418846,"channel":1,"num_words":2,"start":3.04,"end":6.2599998},{"sentences":[{"text":"You cannot ask me.","start":5.92,"end":7.22,"sentiment":"neutral","sentiment_score":-0.167472492903471}],"sentiment":"neutral","sentiment_score":-0.167472492903471,"channel":0,"num_words":4,"start":5.92,"end":7.22},{"sentences":[{"text":"Hello?","start":7.7599998,"end":8.26,"sentiment":"neutral","sentiment_score":-0.060682907700538635}],"sentiment":"neutral","sentiment_score":-0.060682907700538635,"channel":1,"num_words":1,"start":7.7599998,"end":8.26},{"sentences":[{"text":"Hello?","start":7.7599998,"end":8.26,"sentiment":"neutral","sentiment_score":-0.07679549604654312}],"sentiment":"neutral","sentiment_score":-0.07679549604654312,"channel":0,"num_words":1,"start":7.7599998,"end":8.26},{"sentences":[{"text":"It is I'm sorry.","start":9.599999,"end":11.92,"sentiment":"neutral","sentiment_score":-0.08337070979177952},{"text":"Meeting So the situation is like, you know, finance wants the proof of all the transaction made made by you.","start":11.92,"end":24.904999,"sentiment":"neutral","sentiment_score":-0.05098964758217335},{"text":"Since the start ticket transactions were, you know, then they will be able to tell you.","start":28.005,"end":35.03,"sentiment":"neutral","sentiment_score":-0.025359980179928243},{"text":"So you will need to send all that proof to me to for this purpose.","start":36.489998,"end":41.309998,"sentiment":"neutral","sentiment_score":-0.023352747162183125}],"sentiment":"neutral","sentiment_score":-0.03835139420222152,"channel":1,"num_words":55,"start":9.599999,"end":41.309998},{"sentences":[{"text":"I have no issues in that that providing all that information, but I need to it will take time for me to get that information.","start":50.095,"end":58.035,"sentiment":"neutral","sentiment_score":-0.1285675910115242}],"sentiment":"neutral","sentiment_score":-0.1285675910115242,"channel":0,"num_words":25,"start":50.095,"end":58.035},{"sentences":[{"text":"Yep.","start":59.445,"end":59.82,"sentiment":"neutral","sentiment_score":0.035748861730098724},{"text":"Yep.","start":59.9,"end":60.14,"sentiment":"neutral","sentiment_score":0.04806892201304436},{"text":"Yeah.","start":60.14,"end":60.64,"sentiment":"neutral","sentiment_score":0.07962070405483246},{"text":"So, you know, I've I've actually asked the the general manager as well.","start":60.86,"end":66.08,"sentiment":"neutral","sentiment_score":0.044993320623269446},{"text":"Okay, madam.","start":66.78,"end":67.26,"sentiment":"neutral","sentiment_score":0.05976778641343117}],"sentiment":"neutral","sentiment_score":0.048215957151518926,"channel":1,"num_words":18,"start":59.445,"end":67.26},{"sentences":[{"text":"You know, if he if he can if he can help it out, but, you know, he's saying that, you know, he's gonna look into this tomorrow morning, or then he will be able to process it if he approves it.","start":67.26,"end":79.335,"sentiment":"neutral","sentiment_score":0.02754109648124474}],"sentiment":"neutral","sentiment_score":0.02754109648124474,"channel":1,"num_words":41,"start":67.26,"end":79.335},{"sentences":[{"text":"Okay.","start":83.175,"end":83.655,"sentiment":"neutral","sentiment_score":-0.0193511750549078},{"text":"Yeah.","start":83.655,"end":83.895004,"sentiment":"neutral","sentiment_score":-0.028202056884765625},{"text":"Yeah.","start":83.895004,"end":84.10834,"sentiment":"neutral","sentiment_score":-0.06857159733772278},{"text":"It was it was it was no it was no good problem.","start":84.10834,"end":86.395004,"sentiment":"negative","sentiment_score":-0.37266918768485385},{"text":"Okay.","start":87.495,"end":87.735,"sentiment":"neutral","sentiment_score":-0.12259675562381744}],"sentiment":"neutral","sentiment_score":-0.29442198981996626,"channel":0,"num_words":16,"start":83.175,"end":87.735},{"sentences":[{"text":"Then Sebastian.","start":87.735,"end":92.05,"sentiment":"neutral","sentiment_score":-0.10062747821211815}],"sentiment":"neutral","sentiment_score":-0.10062747821211815,"channel":0,"num_words":2,"start":87.735,"end":92.05},{"sentences":[{"text":"Sebastian, I think he's on the road.","start":93.01,"end":95.17,"sentiment":"neutral","sentiment_score":-0.07112669412578855},{"text":"He's he's and then he went on the road here.","start":95.17,"end":100.15,"sentiment":"neutral","sentiment_score":-0.07753342054784298}],"sentiment":"neutral","sentiment_score":-0.07489535672699704,"channel":1,"num_words":17,"start":93.01,"end":100.15},{"sentences":[{"text":"Uh-huh.","start":101.955,"end":102.455,"sentiment":"neutral","sentiment_score":-0.06885042041540146},{"text":"No problem.","start":104.595,"end":105.655,"sentiment":"neutral","sentiment_score":-0.05857066437602043},{"text":"But I'll take listen.","start":105.715004,"end":107.255005,"sentiment":"neutral","sentiment_score":-0.1518235094845295},{"text":"I'm I'm you know, probably, I need to make some harsh calls.","start":107.395004,"end":111.395004,"sentiment":"negative","sentiment_score":-0.4059632048010826},{"text":"That's okay.","start":111.395004,"end":112.035,"sentiment":"neutral","sentiment_score":-0.2210698425769806}],"sentiment":"neutral","sentiment_score":-0.29080875856535776,"channel":0,"num_words":21,"start":101.955,"end":112.035},{"sentences":[{"text":"Which basically, I'll decide when I come back.","start":112.035,"end":114.215004,"sentiment":"neutral","sentiment_score":-0.15939095430076122},{"text":"Commit So I'm at your mercy.","start":114.51,"end":121.41,"sentiment":"neutral","sentiment_score":-0.2949996317426364},{"text":"Which basically nothing is personal to you, obviously.","start":122.51,"end":125.73,"sentiment":"neutral","sentiment_score":-0.25204049050807953},{"text":"It's it has everything to do with But putting me onto this situation right now as we speak, it's not helping.","start":125.87,"end":145.82501,"sentiment":"negative","sentiment_score":-0.412764025585992},{"text":"Here.","start":146.22,"end":146.72,"sentiment":"neutral","sentiment_score":-0.15318657457828522}],"sentiment":"neutral","sentiment_score":-0.31551546501842415,"channel":0,"num_words":44,"start":112.035,"end":146.72},{"sentences":[{"text":"Message I'm I'm I'm here for a reason.","start":152.22,"end":156.48,"sentiment":"neutral","sentiment_score":-0.18382883444428444},{"text":"And I cannot sit here for the for for for three hours, four hours worrying about the stock, leaving everything aside, not doing anything, just bloody getting worried unnecessary.","start":157.02,"end":169.77501,"sentiment":"negative","sentiment_score":-0.4762381500211255}],"sentiment":"negative","sentiment_score":-0.41301451422072744,"channel":0,"num_words":37,"start":152.22,"end":169.77501},{"sentences":[{"text":"Situation like we can't take the call.","start":213.985,"end":226.965,"sentiment":"negative","sentiment_score":-0.4137198030948639},{"text":"Okay.","start":312.41,"end":312.91,"sentiment":"neutral","sentiment_score":-0.05425669252872467},{"text":"So so, like, this delivery that you are asking for, Okay.","start":313.37003,"end":357.055,"sentiment":"neutral","sentiment_score":-0.039050855419852516},{"text":"Let me just double check with this guy.","start":358.315,"end":359.64832,"sentiment":"neutral","sentiment_score":-0.02845155308023095},{"text":"It's finance payment previous payments Exactly.","start":359.64832,"end":423.93,"sentiment":"neutral","sentiment_score":-0.031475941029687725}],"sentiment":"neutral","sentiment_score":-0.11504008468579162,"channel":1,"num_words":33,"start":213.985,"end":423.93},{"sentences":[{"text":"Chance.","start":447.005,"end":447.505,"sentiment":"neutral","sentiment_score":-0.06327983736991882},{"text":"No.","start":488.9,"end":489.4,"sentiment":"neutral","sentiment_score":-0.1824834942817688},{"text":"Then, you know, your job's done.","start":510.0,"end":511.36,"sentiment":"neutral","sentiment_score":-0.20018930236498514},{"text":"That's one option.","start":511.36,"end":512.42004,"sentiment":"neutral","sentiment_score":-0.06414880851904552},{"text":"Second option is to this particular order, which is the current order, two payments.","start":512.56,"end":521.38,"sentiment":"neutral","sentiment_score":-0.029597017914056778}],"sentiment":"neutral","sentiment_score":-0.0821481528878212,"channel":1,"num_words":25,"start":447.005,"end":521.38},{"sentences":[{"text":"So move and then you know that that that all 32,000 whatever that amount is over till we sorted out later on.","start":522.0,"end":531.855,"sentiment":"neutral","sentiment_score":0.0015788573179055345},{"text":"That's these are the two options that I have.","start":533.59503,"end":541.83,"sentiment":"neutral","sentiment_score":0.04369208195971118},{"text":"Yeah.","start":541.83,"end":542.33,"sentiment":"neutral","sentiment_score":0.03986012935638428}],"sentiment":"neutral","sentiment_score":0.014619491499615833,"channel":1,"num_words":32,"start":522.0,"end":542.33},{"sentences":[{"text":"This is what the conversation we had before.","start":553.8,"end":555.98,"sentiment":"neutral","sentiment_score":0.013900586636736989},{"text":"Sebastian was involved.","start":556.415,"end":557.615,"sentiment":"neutral","sentiment_score":-0.009547318952778975},{"text":"You were involved.","start":557.615,"end":558.51495,"sentiment":"neutral","sentiment_score":0.004851904697716236},{"text":"We did all the calculations.","start":558.57495,"end":559.875,"sentiment":"neutral","sentiment_score":0.037174165993928907},{"text":"We did this communication.","start":560.01495,"end":561.235,"sentiment":"neutral","sentiment_score":0.04515503812581301}],"sentiment":"neutral","sentiment_score":0.020156931860939316,"channel":0,"num_words":23,"start":553.8,"end":561.235},{"sentences":[{"text":"We sent all these details.","start":561.375,"end":562.75494,"sentiment":"neutral","sentiment_score":0.04867798760533333},{"text":"We provided all these details.","start":562.975,"end":564.51495,"sentiment":"neutral","sentiment_score":0.05684281103312969},{"text":"Now they came back again with this new thing, which, basically, no one has an idea.","start":564.57495,"end":570.29,"sentiment":"neutral","sentiment_score":-0.28213929664343596},{"text":"The person who's who looks after it sitting overseas, they have sold a stock.","start":570.50995,"end":575.73,"sentiment":"neutral","sentiment_score":-0.19040430869374955},{"text":"They need to install.","start":575.94995,"end":577.00995,"sentiment":"neutral","sentiment_score":-0.18925273790955544}],"sentiment":"neutral","sentiment_score":-0.168393091510304,"channel":0,"num_words":44,"start":561.375,"end":577.00995},{"sentences":[{"text":"Now we cannot put them into the space where basically it becomes a problem.","start":577.38995,"end":583.255,"sentiment":"negative","sentiment_score":-0.4570557198354176},{"text":"You can explain everything that how well, how good we are selling or whether bad, whichever way.","start":583.395,"end":588.935,"sentiment":"neutral","sentiment_score":-0.06435100602753022}],"sentiment":"neutral","sentiment_score":-0.2417015219407697,"channel":0,"num_words":31,"start":577.38995,"end":588.935},{"sentences":[{"text":"Company point of view company point of view company has an outstanding balance of 32,000.","start":593.41,"end":600.615,"sentiment":"neutral","sentiment_score":-0.10178580656647682},{"text":"Okay?","start":600.995,"end":601.155,"sentiment":"neutral","sentiment_score":-0.02961781993508339},{"text":"So so company point of view point of view GM So what will happen?","start":601.155,"end":609.41504,"sentiment":"neutral","sentiment_score":-0.05895830025630338},{"text":"You know you know what will what will he will say?","start":609.715,"end":611.715,"sentiment":"neutral","sentiment_score":-0.1886843659661033},{"text":"He will say to get there is 32,000 payment, and the customer is actually not customer is thinking that he doesn't have to pay this money.","start":611.715,"end":623.08997,"sentiment":"neutral","sentiment_score":-0.312576871078748}],"sentiment":"neutral","sentiment_score":-0.18782608650291144,"channel":1,"num_words":67,"start":593.41,"end":623.08997},{"sentences":[{"text":"Okay?","start":623.08997,"end":623.58997,"sentiment":"neutral","sentiment_score":-0.17623814940452576},{"text":"So this 32,000 will stay there for for a longer run.","start":623.81,"end":628.175,"sentiment":"neutral","sentiment_score":-0.3056123446334492},{"text":"You know?","start":628.175,"end":629.055,"sentiment":"neutral","sentiment_score":-0.113825935870409},{"text":"Okay.","start":629.055,"end":629.555,"sentiment":"neutral","sentiment_score":-0.13425183296203613},{"text":"Customer doesn't know that he has to pay and, you know, payment through and then we will ask their account team to come and sit down with us and we talk to","start":630.01495,"end":642.98,"sentiment":"neutral","sentiment_score":-0.1623527561314404}],"sentiment":"neutral","sentiment_score":-0.19351416683577477,"channel":1,"num_words":47,"start":623.08997,"end":642.98},{"sentences":[{"text":"Hello?","start":642.905,"end":643.405,"sentiment":"neutral","sentiment_score":-0.055349890142679214}],"sentiment":"neutral","sentiment_score":-0.055349890142679214,"channel":0,"num_words":1,"start":642.905,"end":643.405},{"sentences":[{"text":"them and we see we work out, you know, till we sort this out.","start":642.98,"end":648.98,"sentiment":"neutral","sentiment_score":-0.17102567212922232},{"text":"You know, they will say, yeah, we need to solve this out.","start":648.98,"end":652.995,"sentiment":"negative","sentiment_score":-0.3420068832735221},{"text":"So this is something, you know, we might he will he will say.","start":653.395,"end":657.955,"sentiment":"neutral","sentiment_score":-0.23777436063839838},{"text":"And I'm and I'm pretty sure that he's gonna say the same thing because Okay.","start":657.955,"end":666.63,"sentiment":"neutral","sentiment_score":-0.1598494549592336},{"text":"You know?","start":667.41003,"end":669.19,"sentiment":"neutral","sentiment_score":-0.08565131947398186}],"sentiment":"neutral","sentiment_score":-0.2171170207272683,"channel":1,"num_words":56,"start":642.98,"end":669.19},{"sentences":[{"text":"So if I tell him that, yeah, my accounts, then he will say, okay.","start":669.65,"end":675.33,"sentiment":"neutral","sentiment_score":-0.12009294224636895},{"text":"Let's let's let's do an audit, and then let's fix our accounts first.","start":675.33,"end":680.155,"sentiment":"neutral","sentiment_score":-0.06894100944583233}],"sentiment":"neutral","sentiment_score":-0.0954642338609254,"channel":1,"num_words":27,"start":669.65,"end":680.155},{"sentences":[{"text":"So internally, but this is a challenge that we've been facing with our accounts team for the last six months, eight months since basically we've been working.","start":716.38995,"end":724.81,"sentiment":"negative","sentiment_score":-0.4010745954734308},{"text":"The person, he makes a payment.","start":725.35,"end":727.11,"sentiment":"neutral","sentiment_score":-0.11717839414874713},{"text":"He sends us all the details, sends us all the receipts.","start":727.11,"end":730.00995,"sentiment":"neutral","sentiment_score":-0.1110579026016322},{"text":"Now there's a new basically, we have tallied out in the past.","start":730.455,"end":734.955,"sentiment":"neutral","sentiment_score":-0.1201716832195719},{"text":"Now they came back with this new amount, which is basically, you know, 32,000 or 18,000, $32,000, whatever the amount is, which, basically, customer is sitting in overseas.","start":735.255,"end":747.72,"sentiment":"neutral","sentiment_score":0.04614956337692482}],"sentiment":"neutral","sentiment_score":-0.1536142118496909,"channel":0,"num_words":84,"start":716.38995,"end":747.72},{"sentences":[{"text":"He has no idea.","start":748.18,"end":749.32,"sentiment":"negative","sentiment_score":-0.4005953073501587},{"text":"Has he committed anything?","start":750.18,"end":751.94,"sentiment":"neutral","sentiment_score":-0.21999650821089745},{"text":"As in has he sent all those payments?","start":751.94,"end":754.5,"sentiment":"neutral","sentiment_score":-0.08220358286052942},{"text":"He sent us all those payments in the past.","start":754.5,"end":756.435,"sentiment":"neutral","sentiment_score":-0.07391594350337982},{"text":"He clarified with us, and we have been consistently back and forth talking about it.","start":756.515,"end":761.475,"sentiment":"neutral","sentiment_score":-0.17493559271097184}],"sentiment":"neutral","sentiment_score":-0.16073183268308638,"channel":0,"num_words":40,"start":748.18,"end":761.475},{"sentences":[{"text":"It's not that nobody is aware.","start":761.475,"end":763.15497,"sentiment":"neutral","sentiment_score":-0.3113339791695277},{"text":"We all aware.","start":763.15497,"end":764.055,"sentiment":"neutral","sentiment_score":-0.1980240841706594},{"text":"Point is the person who's sitting over","start":764.435,"end":768.455,"sentiment":"neutral","sentiment_score":-0.10087506260190691}],"sentiment":"neutral","sentiment_score":-0.1980125978589058,"channel":0,"num_words":16,"start":761.475,"end":768.455},{"sentences":[{"text":"Right.","start":785.565,"end":785.725,"sentiment":"neutral","sentiment_score":-0.1360693871974945},{"text":"No.","start":785.725,"end":786.005,"sentiment":"negative","sentiment_score":-0.4117540717124939},{"text":"That the customer didn't pay us.","start":786.005,"end":787.745,"sentiment":"negative","sentiment_score":-0.47007736563682556}],"sentiment":"negative","sentiment_score":-0.4210359565913677,"channel":1,"num_words":8,"start":785.565,"end":787.745},{"sentences":[{"text":"The finance will say that every time the confusion is we should have paid them on paid you guys on the basis of the invoices.","start":789.175,"end":802.315,"sentiment":"negative","sentiment_score":-0.4005695372819901},{"text":"Per invoice 11,006 thousand 8,040 thousand 30,030 thousand 30,030.","start":802.58,"end":820.64496,"sentiment":"neutral","sentiment_score":-0.11882406059238645},{"text":"We can sort it out, but not right now.","start":824.785,"end":828.805,"sentiment":"neutral","sentiment_score":-0.29631471468342674}],"sentiment":"neutral","sentiment_score":-0.3197787769658621,"channel":0,"num_words":43,"start":789.175,"end":828.805},{"sentences":[{"text":"Exactly.","start":835.17,"end":835.56995,"sentiment":"neutral","sentiment_score":-0.10743161290884018},{"text":"They can finance finance a problem finance for, like, it's been four months.","start":835.56995,"end":841.485,"sentiment":"neutral","sentiment_score":-0.23149988399102137},{"text":"Invoice pending four months, and they haven't paid for it.","start":842.425,"end":846.265,"sentiment":"neutral","sentiment_score":-0.2955067679286003},{"text":"So right now, we can't move any shippers, like, you know, because we haven't received any money.","start":846.265,"end":853.04,"sentiment":"negative","sentiment_score":-0.3610965925104478},{"text":"So finance doesn't block They're just not not moving at all.","start":853.04,"end":857.27997,"sentiment":"neutral","sentiment_score":-0.31829804656180466}],"sentiment":"neutral","sentiment_score":-0.3021522763256843,"channel":1,"num_words":52,"start":835.17,"end":857.27997},{"sentences":[{"text":"You know?","start":857.27997,"end":857.6,"sentiment":"neutral","sentiment_score":-0.2419777512550354},{"text":"For them, on business, you know, it's our client.","start":857.6,"end":864.24,"sentiment":"neutral","sentiment_score":-0.3143399821387397},{"text":"We might lose it.","start":864.24,"end":864.95996,"sentiment":"negative","sentiment_score":-0.589622288942337},{"text":"Blah blah blah.","start":864.95996,"end":865.83997,"sentiment":"negative","sentiment_score":-0.47123973568280536},{"text":"They don't they don't they don't they don't even they're at least bothered about it.","start":865.83997,"end":869.735,"sentiment":"negative","sentiment_score":-0.47061774333318074}],"sentiment":"negative","sentiment_score":-0.4286209046840668,"channel":1,"num_words":33,"start":857.27997,"end":869.735},{"sentences":[{"text":"All their concerns is the payment.","start":870.115,"end":871.815,"sentiment":"negative","sentiment_score":-0.4373462994893392},{"text":"So we have blocked the that's why they're not talk talking as well.","start":872.27496,"end":877.815,"sentiment":"negative","sentiment_score":-0.4719137709874373},{"text":"You remember, like, you know, my tone is, like, pretty much very dull at this point of time because they are not talking at all.","start":879.57,"end":886.23004,"sentiment":"negative","sentiment_score":-0.5782611906528473},{"text":"You know?","start":886.53,"end":887.11005,"sentiment":"neutral","sentiment_score":-0.2999308556318283},{"text":"They're like, a payment, we will unblock the account and and that's it.","start":887.49005,"end":891.51,"sentiment":"negative","sentiment_score":-0.44687392849188584}],"sentiment":"negative","sentiment_score":-0.5021137180974928,"channel":1,"num_words":59,"start":870.115,"end":891.51},{"sentences":[{"text":"So I went to the GM.","start":893.055,"end":894.415,"sentiment":"neutral","sentiment_score":-0.12076723948121071},{"text":"I I I spoke to him about it, and then I told him, yeah, he assess the situation, and I need your help in terms of getting this thing sorted out.","start":894.415,"end":903.535,"sentiment":"neutral","sentiment_score":-0.05604937107812974},{"text":"He told me this morning the day now, but I'm I'm 100% sure finance guarantee then, you know, he will also think 100 times before taking the decision guarantee.","start":903.535,"end":919.62,"sentiment":"neutral","sentiment_score":-0.10990973202318981},{"text":"So I think, like, right now, the best option for me will be because I wanted to get your stuff done as well.","start":921.01495,"end":929.57495,"sentiment":"positive","sentiment_score":0.5746885862039484},{"text":"So I think the best option for me would be okay.","start":929.57495,"end":933.57495,"sentiment":"positive","sentiment_score":0.6047846891663291}],"sentiment":"neutral","sentiment_score":0.1422095289453864,"channel":1,"num_words":100,"start":893.055,"end":933.57495},{"sentences":[{"text":"For this particular project, the customer will pay us, and then we release the order.","start":933.57495,"end":941.36,"sentiment":"neutral","sentiment_score":0.22670805354913076},{"text":"And then just we'll we'll work out the balance will stay as it is, the way it is.","start":941.66,"end":946.7,"sentiment":"neutral","sentiment_score":0.310006991856628},{"text":"Okay?","start":946.7,"end":947.2,"sentiment":"neutral","sentiment_score":0.11714337766170502},{"text":"So the account and off for a particular project till we fix this issue.","start":947.42,"end":953.92505,"sentiment":"neutral","sentiment_score":0.09362305434686798},{"text":"You know?","start":954.145,"end":955.42505,"sentiment":"neutral","sentiment_score":0.0714719295501709}],"sentiment":"neutral","sentiment_score":0.21103113308548926,"channel":1,"num_words":50,"start":933.57495,"end":955.42505},{"sentences":[{"text":"So this is something what I can I can ask I can ask him tomorrow?","start":955.42505,"end":958.72504,"sentiment":"neutral","sentiment_score":0.1324723516901334},{"text":"Otherwise, they they they really don't care","start":959.10504,"end":963.42505,"sentiment":"negative","sentiment_score":-0.34436847269535065}],"sentiment":"neutral","sentiment_score":-0.01924972879615697,"channel":1,"num_words":22,"start":955.42505,"end":963.42505},{"sentences":[{"text":"Yeah.","start":963.295,"end":963.795,"sentiment":"neutral","sentiment_score":-0.11426986008882524}],"sentiment":"neutral","sentiment_score":-0.11426986008882524,"channel":0,"num_words":1,"start":963.295,"end":963.795},{"sentences":[{"text":"about, you know, the They just want their accounts to be good.","start":963.42505,"end":967.83,"sentiment":"neutral","sentiment_score":0.05285006885727247},{"text":"That's the thing.","start":971.01,"end":971.91003,"sentiment":"neutral","sentiment_score":0.1342856859167417}],"sentiment":"neutral","sentiment_score":0.06913719226916631,"channel":1,"num_words":15,"start":963.42505,"end":971.91003},{"sentences":[{"text":"Basically","start":987.22,"end":987.72,"sentiment":"neutral","sentiment_score":0.003035912290215492}],"sentiment":"neutral","sentiment_score":0.003035912290215492,"channel":0,"num_words":1,"start":987.22,"end":987.72},{"sentences":[{"text":"So I mean, if it was if it was in my hand 20%, it was in my hand or 20% guarantee Yeah.","start":996.6,"end":1037.1901,"sentiment":"neutral","sentiment_score":-0.019324972124939613},{"text":"The the whole point is they just keep on sending reminders and reminders one another.","start":1037.3301,"end":1041.225,"sentiment":"neutral","sentiment_score":-0.2197638859351476},{"text":"Or would you reminder No.","start":1041.7649,"end":1044.485,"sentiment":"neutral","sentiment_score":-0.09755831807851792},{"text":"No.","start":1044.485,"end":1044.6449,"sentiment":"neutral","sentiment_score":-0.2904087007045746},{"text":"No.","start":1044.6449,"end":1044.725,"sentiment":"neutral","sentiment_score":-0.30290690064430237}],"sentiment":"neutral","sentiment_score":-0.10915261062539437,"channel":1,"num_words":44,"start":996.6,"end":1044.725},{"sentences":[{"text":"The PO number mentioned that you've done lump sum payment.","start":1044.725,"end":1052.985,"sentiment":"neutral","sentiment_score":-0.204059436917305},{"text":"So what account you are now telling you.","start":1053.64,"end":1055.34,"sentiment":"neutral","sentiment_score":-0.3253670744597912},{"text":"That's the only only, like, you know, negative thing that's done by you.","start":1055.72,"end":1061.0,"sentiment":"negative","sentiment_score":-0.39448002210030186},{"text":"Other than that, everything is positive here.","start":1061.0,"end":1063.1799,"sentiment":"neutral","sentiment_score":0.0022990772766726337},{"text":"I don't see any mistake.","start":1063.5599,"end":1064.78,"sentiment":"neutral","sentiment_score":-0.17052029073238373}],"sentiment":"neutral","sentiment_score":-0.24670416662512823,"channel":1,"num_words":43,"start":1044.725,"end":1064.78},{"sentences":[{"text":"They could have reached out or you could have but basically, obviously, manage to make it or like, yeah, take my account email payment payment.","start":1072.665,"end":1083.865,"sentiment":"neutral","sentiment_score":-0.010628365129232407},{"text":"I mean, Okay","start":1083.865,"end":1085.0199,"sentiment":"neutral","sentiment_score":0.024222254753112793}],"sentiment":"neutral","sentiment_score":-0.0068943701418382785,"channel":0,"num_words":28,"start":1072.665,"end":1085.0199},{"sentences":[{"text":"I believe, you know, payments I will ask my accounting to to together all the payments that are made by by LR Energy to Elegy.","start":1147.9401,"end":1158.995,"sentiment":"neutral","sentiment_score":0.08206983730196953},{"text":"You believe that it's been done, but if there is some issues, then, you know, we are happy to to to to pay the the the the differential.","start":1180.985,"end":1189.05,"sentiment":"neutral","sentiment_score":0.1341662827347006},{"text":"If there is any differences, I'll have to pay the differential.","start":1193.1901,"end":1196.09,"sentiment":"neutral","sentiment_score":0.0299251912669702},{"text":"Or can you please do a favor for this project as one off?","start":1196.71,"end":1201.695,"sentiment":"neutral","sentiment_score":0.0735199533116359},{"text":"Because I'm out of country due to some personal things.","start":1201.9349,"end":1204.935,"sentiment":"neutral","sentiment_score":-0.25825038403272627}],"sentiment":"neutral","sentiment_score":0.051848672480247486,"channel":1,"num_words":87,"start":1147.9401,"end":1204.935},{"sentences":[{"text":"And Yes.","start":1204.935,"end":1206.0549,"sentiment":"neutral","sentiment_score":-0.05020049214363098},{"text":"And I cannot tell you the accounts and, you know, struggle as soon as I'm I'm there, my first priority is to come to your office and and tell you all the accounts together with your accounts so that, you know, we are both on the same page.","start":1206.255,"end":1224.52,"sentiment":"neutral","sentiment_score":0.032367670986180506},{"text":"Customer be able.","start":1271.23,"end":1272.11,"sentiment":"neutral","sentiment_score":0.12879659732182822},{"text":"And it's not like story.","start":1272.11,"end":1274.61,"sentiment":"neutral","sentiment_score":-0.1757981613278389},{"text":"Customer be able.","start":1274.83,"end":1275.7899,"sentiment":"neutral","sentiment_score":-0.0843695377310117}],"sentiment":"neutral","sentiment_score":0.011598976970207496,"channel":1,"num_words":61,"start":1204.935,"end":1275.7899},{"sentences":[{"text":"It's written in the email.","start":1275.7899,"end":1277.5499,"sentiment":"neutral","sentiment_score":-0.06790222078561783},{"text":"So, you know, we can always go back to the to do this conversation.","start":1277.5499,"end":1280.7699,"sentiment":"neutral","sentiment_score":0.10877303406596184},{"text":"You know, this is what customer said.","start":1281.0349,"end":1282.815,"sentiment":"neutral","sentiment_score":0.06687205178397042},{"text":"You know, we are making the stories and not it's not the real story.","start":1284.875,"end":1287.6749,"sentiment":"neutral","sentiment_score":0.02939201665243932},{"text":"Like, we just wanna process the order.","start":1287.6749,"end":1289.5349,"sentiment":"neutral","sentiment_score":0.057833652411188395}],"sentiment":"neutral","sentiment_score":0.05250509649990721,"channel":1,"num_words":47,"start":1275.7899,"end":1289.5349},{"sentences":[{"text":"Yeah.","start":1303.5951,"end":1303.915,"sentiment":"neutral","sentiment_score":-0.02905204147100449},{"text":"I'm in a problem.","start":1303.915,"end":1304.7151,"sentiment":"neutral","sentiment_score":-0.1816852129995823},{"text":"No problem.","start":1304.7151,"end":1305.375,"sentiment":"neutral","sentiment_score":-0.02021334320306778}],"sentiment":"neutral","sentiment_score":-0.11374565426792417,"channel":0,"num_words":7,"start":1303.5951,"end":1305.375},{"sentences":[{"text":"So that to, like, they got to at least acknowledgement of what you you know, we are we are you are ready to explore what is the issue.","start":1306.255,"end":1313.875,"sentiment":"neutral","sentiment_score":0.020583810018641607},{"text":"You know?","start":1314.1749,"end":1314.835,"sentiment":"neutral","sentiment_score":-0.018139822408556938},{"text":"So yeah.","start":1316.095,"end":1316.735,"sentiment":"neutral","sentiment_score":0.01115395501255989},{"text":"Yeah.","start":1316.735,"end":1317.235,"sentiment":"neutral","sentiment_score":0.07365311682224274},{"text":"If it's if it's the issue on our side, then, you know, we solve we we fix it.","start":1317.2949,"end":1320.84,"sentiment":"neutral","sentiment_score":0.04233420350485378}],"sentiment":"neutral","sentiment_score":0.027412622071364346,"channel":1,"num_words":51,"start":1306.255,"end":1320.84},{"sentences":[{"text":"If it's an issue on your side, then you fix it.","start":1320.84,"end":1323.24,"sentiment":"neutral","sentiment_score":0.04893549091436646},{"text":"But at least, you know, let the business flow.","start":1323.24,"end":1325.66,"sentiment":"neutral","sentiment_score":0.1895924922492769},{"text":"Customer is me and customer are on same page.","start":1388.7051,"end":1391.105,"sentiment":"neutral","sentiment_score":0.2005825506316291},{"text":"You know?","start":1391.105,"end":1391.425,"sentiment":"neutral","sentiment_score":0.12712065130472183},{"text":"That this is what I'm telling.","start":1391.425,"end":1392.625,"sentiment":"neutral","sentiment_score":0.15342596918344498}],"sentiment":"neutral","sentiment_score":0.14120710550530538,"channel":1,"num_words":37,"start":1320.84,"end":1392.625},{"sentences":[{"text":"This is what the customer is also telling.","start":1392.625,"end":1394.0651,"sentiment":"neutral","sentiment_score":0.12991197500377893},{"text":"You know?","start":1394.0651,"end":1394.7251,"sentiment":"neutral","sentiment_score":0.07842006534337997},{"text":"So at least they they they should see, like, you know, there is a communication happening.","start":1395.105,"end":1399.985,"sentiment":"neutral","sentiment_score":0.18324688589200377},{"text":"Everything is is on the same page.","start":1399.985,"end":1402.09,"sentiment":"neutral","sentiment_score":0.24287725133555277},{"text":"It's just like there's there's an invoice that is in and nobody is short the invoice.","start":1402.09,"end":1407.71,"sentiment":"neutral","sentiment_score":0.03559827455319464}],"sentiment":"neutral","sentiment_score":0.13056733177936808,"channel":1,"num_words":49,"start":1392.625,"end":1407.71},{"sentences":[{"text":"So simple.","start":1408.73,"end":1409.3899,"sentiment":"neutral","sentiment_score":0.09536927007138729},{"text":"You know?","start":1409.69,"end":1410.1699,"sentiment":"neutral","sentiment_score":0.021109139546751976},{"text":"But if if I'm telling it from my side only, yes, Sebastian is telling from his side only and finance is stuck on his is stuck on his place.","start":1410.1699,"end":1417.4149,"sentiment":"neutral","sentiment_score":-0.08859910957258323},{"text":"So I'm like, you know, I I want to move things.","start":1417.635,"end":1420.455,"sentiment":"neutral","sentiment_score":-0.021298733285882256},{"text":"That's why I'm thinking of this 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out.","start":1465.35,"end":1469.925,"sentiment":"neutral","sentiment_score":0.2287186892593608},{"text":"Yeah.","start":1478.885,"end":1479.385,"sentiment":"neutral","sentiment_score":0.20134364068508148},{"text":"And then once if they once they agree, then I can then I'll be able to tell you can deliver or you would you wanna pick it up for whatever the situation is?","start":1480.0851,"end":1491.5701,"sentiment":"neutral","sentiment_score":0.2033160315318541}],"sentiment":"neutral","sentiment_score":0.2117449097773608,"channel":1,"num_words":51,"start":1465.35,"end":1491.5701},{"sentences":[{"text":"Madrid.","start":1496.5651,"end":1497.0651,"sentiment":"neutral","sentiment_score":0.04448188096284866}],"sentiment":"neutral","sentiment_score":0.04448188096284866,"channel":0,"num_words":1,"start":1496.5651,"end":1497.0651},{"sentences":[{"text":"Mhmm.","start":1500.03,"end":1500.165,"sentiment":"neutral","sentiment_score":0.07805243134498596},{"text":"Okay.","start":1500.3251,"end":1500.645,"sentiment":"neutral","sentiment_score":0.1131577417254448},{"text":"Hello?","start":1500.645,"end":1501.145,"sentiment":"neutral","sentiment_score":0.11629430949687958}],"sentiment":"neutral","sentiment_score":0.10250149418910344,"channel":1,"num_words":3,"start":1500.03,"end":1501.145},{"sentences":[{"text":"Pickup pick up","start":1506.1399,"end":1509.12,"sentiment":"neutral","sentiment_score":0.15212596952915192}],"sentiment":"neutral","sentiment_score":0.15212596952915192,"channel":0,"num_words":3,"start":1506.1399,"end":1509.12},{"sentences":[{"text":"I don't wanna disappoint you, but in the same time, of course, that.","start":1548.74,"end":1561.295,"sentiment":"neutral","sentiment_score":0.23694515801393068}],"sentiment":"neutral","sentiment_score":0.23694515801393068,"channel":1,"num_words":13,"start":1548.74,"end":1561.295},{"sentences":[{"text":"don't worry about it.","start":1622.025,"end":1622.985,"sentiment":"neutral","sentiment_score":0.32155969738960266},{"text":"I'll make sure that everything everything will be done rightfully, and you got nothing to worry about.","start":1622.985,"end":1628.605,"sentiment":"positive","sentiment_score":0.5777534158790812}],"sentiment":"positive","sentiment_score":0.5289546123572758,"channel":0,"num_words":21,"start":1622.025,"end":1628.605},{"sentences":[{"text":"So I'll make sure that I get that for you, you know, because at the end of the day, I'm I'm I'm an employee, you know, ma'am.","start":1749.085,"end":1754.865,"sentiment":"positive","sentiment_score":0.4018945489768629},{"text":"Business at the end of the day.","start":1757.725,"end":1759.4049,"sentiment":"neutral","sentiment_score":-0.028541354994688715},{"text":"So","start":1759.4049,"end":1759.9049,"sentiment":"neutral","sentiment_score":-0.03197139874100685}],"sentiment":"neutral","sentiment_score":0.30341119824775625,"channel":1,"num_words":35,"start":1749.085,"end":1759.9049},{"sentences":[{"text":"But I think now things are getting beyond basically acceptable terms.","start":1798.27,"end":1804.13,"sentiment":"neutral","sentiment_score":-0.17627849023450504},{"text":"And I think, yeah, it's time for me to explore options and work out some better propositions because there are many, and I have very good relationship with other companies, other businesses.","start":1804.19,"end":1815.5651,"sentiment":"neutral","sentiment_score":0.31438959180377424},{"text":"I don't think so.","start":1816.505,"end":1817.465,"sentiment":"neutral","sentiment_score":-0.06971395015716553},{"text":"I'll have I have to worry about too much, but email Some issues.","start":1817.465,"end":1896.7699,"sentiment":"neutral","sentiment_score":-0.052083276212215424},{"text":"Has been raised by your internal.","start":1898.4149,"end":1905.1549,"sentiment":"neutral","sentiment_score":-0.09303824106852214}],"sentiment":"neutral","sentiment_score":0.1001096319294337,"channel":0,"num_words":66,"start":1798.27,"end":1905.1549},{"sentences":[{"text":"Will be all.","start":1940.28,"end":1946.2201,"sentiment":"neutral","sentiment_score":-0.07037026683489482},{"text":"Emergency emergency situation.","start":2027.14,"end":2040.04,"sentiment":"neutral","sentiment_score":-0.0595687801639239},{"text":"And Okay.","start":2110.66,"end":2194.0999,"sentiment":"neutral","sentiment_score":0.0034375367686152467},{"text":"Good evening, guys.","start":2194.24,"end":2195.2,"sentiment":"neutral","sentiment_score":0.1308902104695638},{"text":"Hi, Antai.","start":2195.2,"end":2195.76,"sentiment":"neutral","sentiment_score":0.041254639625549316}],"sentiment":"neutral","sentiment_score":0.007095218707735722,"channel":0,"num_words":13,"start":1940.28,"end":2195.76},{"sentences":[{"text":"I understand your internal accounts team has some issues regarding pending your balances.","start":2195.76,"end":2200.02,"sentiment":"neutral","sentiment_score":-0.02863912771527584},{"text":"Rest assured, we will pay any money we owe you.","start":2200.64,"end":2203.3599,"sentiment":"neutral","sentiment_score":-0.006998147442936897},{"text":"However, we will need to cross check with our internal accounts as we paid you in random amounts without following any any specific POs.","start":2203.3599,"end":2210.875,"sentiment":"neutral","sentiment_score":-0.08508871495723724},{"text":"I'm currently overseas.","start":2211.495,"end":2212.475,"sentiment":"neutral","sentiment_score":-0.12643167873223624},{"text":"My availability is limited.","start":2213.735,"end":2215.095,"sentiment":"neutral","sentiment_score":-0.17736738920211792}],"sentiment":"neutral","sentiment_score":-0.06617007197605239,"channel":0,"num_words":54,"start":2195.76,"end":2215.095},{"sentences":[{"text":"However, the installations for the products have already been organized.","start":2215.095,"end":2218.855,"sentiment":"neutral","sentiment_score":-0.09979951679706574},{"text":"I request that you release the installation funds.","start":2218.855,"end":2221.38,"sentiment":"neutral","sentiment_score":-0.08640046278014779},{"text":"I return I will organize a meeting with your team to rectify anything that needs needs","start":2221.38,"end":2226.3398,"sentiment":"neutral","sentiment_score":-0.047924698796123266}],"sentiment":"neutral","sentiment_score":-0.0722351191455827,"channel":0,"num_words":34,"start":2215.095,"end":2226.3398},{"sentences":[{"text":"Mhmm.","start":2226.29,"end":2226.79,"sentiment":"neutral","sentiment_score":-0.09477090835571288}],"sentiment":"neutral","sentiment_score":-0.09477090835571288,"channel":1,"num_words":1,"start":2226.29,"end":2226.79},{"sentences":[{"text":"fixing.","start":2226.3398,"end":2226.8398,"sentiment":"neutral","sentiment_score":-0.07774261385202408}],"sentiment":"neutral","sentiment_score":-0.07774261385202408,"channel":0,"num_words":1,"start":2226.3398,"end":2226.8398},{"sentences":[{"text":"K.","start":2229.41,"end":2229.91,"sentiment":"neutral","sentiment_score":-0.01126408763229847}],"sentiment":"neutral","sentiment_score":-0.01126408763229847,"channel":1,"num_words":1,"start":2229.41,"end":2229.91},{"sentences":[{"text":"Okay?","start":2229.7,"end":2230.2,"sentiment":"neutral","sentiment_score":-0.010699799284338953}],"sentiment":"neutral","sentiment_score":-0.010699799284338953,"channel":0,"num_words":1,"start":2229.7,"end":2230.2},{"sentences":[{"text":"Or is there any, like, take a further note to it?","start":2230.85,"end":2233.97,"sentiment":"neutral","sentiment_score":-0.029590659436177124},{"text":"You know, the latest PO, we will we will we will clear it.","start":2233.97,"end":2236.79,"sentiment":"neutral","sentiment_score":-0.044204945174547344},{"text":"You said, you know, once the order is received, we will clear this this invoice to make sure that there is the overdue are not getting filed up.","start":2237.25,"end":2246.355,"sentiment":"neutral","sentiment_score":-0.0484598060803754},{"text":"Okay?","start":2247.215,"end":2247.695,"sentiment":"neutral","sentiment_score":-0.008250673301517963},{"text":"So the current","start":2247.695,"end":2248.2551,"sentiment":"neutral","sentiment_score":-0.011621396367748579}],"sentiment":"neutral","sentiment_score":-0.04107412453075605,"channel":1,"num_words":56,"start":2230.85,"end":2248.2551},{"sentences":[{"text":"Mhmm.","start":2248.02,"end":2248.26,"sentiment":"neutral","sentiment_score":0.0006217793561518192}],"sentiment":"neutral","sentiment_score":0.0006217793561518192,"channel":0,"num_words":1,"start":2248.02,"end":2248.26},{"sentences":[{"text":"order","start":2248.2551,"end":2248.5752,"sentiment":"neutral","sentiment_score":0.01816248521208763}],"sentiment":"neutral","sentiment_score":0.01816248521208763,"channel":1,"num_words":1,"start":2248.2551,"end":2248.5752},{"sentences":[{"text":"Yes.","start":2248.26,"end":2248.58,"sentiment":"neutral","sentiment_score":0.025256898254156113}],"sentiment":"neutral","sentiment_score":0.025256898254156113,"channel":0,"num_words":1,"start":2248.26,"end":2248.58},{"sentences":[{"text":"is","start":2248.5752,"end":2248.6553,"sentiment":"neutral","sentiment_score":0.02316262573003769}],"sentiment":"neutral","sentiment_score":0.02316262573003769,"channel":1,"num_words":1,"start":2248.5752,"end":2248.6553},{"sentences":[{"text":"I","start":2248.58,"end":2248.82,"sentiment":"neutral","sentiment_score":0.035455912351608276}],"sentiment":"neutral","sentiment_score":0.035455912351608276,"channel":0,"num_words":1,"start":2248.58,"end":2248.82},{"sentences":[{"text":"to pay","start":2248.6553,"end":2249.0552,"sentiment":"neutral","sentiment_score":0.0251032542437315}],"sentiment":"neutral","sentiment_score":0.0251032542437315,"channel":1,"num_words":2,"start":2248.6553,"end":2249.0552},{"sentences":[{"text":"do.","start":2248.82,"end":2249.32,"sentiment":"neutral","sentiment_score":0.012640401721000671}],"sentiment":"neutral","sentiment_score":0.012640401721000671,"channel":0,"num_words":1,"start":2248.82,"end":2249.32},{"sentences":[{"text":"current, mostly.","start":2249.0552,"end":2249.875,"sentiment":"neutral","sentiment_score":0.008876331150531769}],"sentiment":"neutral","sentiment_score":0.008876331150531769,"channel":1,"num_words":2,"start":2249.0552,"end":2249.875},{"sentences":[{"text":"Mhmm.","start":2250.98,"end":2251.48,"sentiment":"neutral","sentiment_score":0.10048821568489076}],"sentiment":"neutral","sentiment_score":0.10048821568489076,"channel":0,"num_words":1,"start":2250.98,"end":2251.48},{"sentences":[{"text":"So I will go you","start":2252.735,"end":2254.05,"sentiment":"positive","sentiment_score":0.3885169744491577}],"sentiment":"positive","sentiment_score":0.3885169744491577,"channel":1,"num_words":5,"start":2252.735,"end":2254.05},{"sentences":[{"text":"I'm happy.","start":2253.82,"end":2257.1602,"sentiment":"positive","sentiment_score":0.511343240737915},{"text":"I'm happy to proceed and then make the payment on this order in full.","start":2257.86,"end":2274.145,"sentiment":"positive","sentiment_score":0.5060337867055621},{"text":"In order in order to we got this installation installation happening on time.","start":2278.3801,"end":2290.245,"sentiment":"positive","sentiment_score":0.35668542637274814},{"text":"I'm going to proceed and make the pay for this order.","start":2295.185,"end":2301.525,"sentiment":"neutral","sentiment_score":0.29131367802619934},{"text":"Ordering sure the installation happens on time.","start":2307.6301,"end":2310.77,"sentiment":"neutral","sentiment_score":0.27967156895569395}],"sentiment":"positive","sentiment_score":0.3809834357271803,"channel":0,"num_words":47,"start":2253.82,"end":2310.77},{"sentences":[{"text":"Okay.","start":2310.83,"end":2311.2302,"sentiment":"neutral","sentiment_score":0.328029602766037},{"text":"I'm happy to proceed and pay for this order in full to ensure this installation happens on time.","start":2311.2302,"end":2316.4502,"sentiment":"positive","sentiment_score":0.45084066357877517},{"text":"Sebastian, GM, CEO, This problem's been bloody prolonged.","start":2335.29,"end":2341.9648,"sentiment":"negative","sentiment_score":-0.3605312048457563},{"text":"As in, you know, we've been talking about this crap for the last six, seven months, and we still needed to write these kind of emails to to to beg, not to basically ask for rights, to beg to bloody get the stock, man.","start":2342.025,"end":2356.6,"sentiment":"negative","sentiment_score":-0.5000868649645285},{"text":"This is I never wrote anything like this to anyone.","start":2356.6,"end":2361.74,"sentiment":"negative","sentiment_score":-0.6145879209041596}],"sentiment":"neutral","sentiment_score":-0.27889863406250504,"channel":0,"num_words":81,"start":2310.83,"end":2361.74},{"sentences":[{"text":"That's about the updates are down there.","start":2377.7349,"end":2379.015,"sentiment":"negative","sentiment_score":-0.40337849089077543},{"text":"All the.","start":2379.015,"end":2380.7148,"sentiment":"neutral","sentiment_score":-0.01777484593912959},{"text":"What what is, like, which time do you have following?","start":2380.775,"end":2383.595,"sentiment":"neutral","sentiment_score":-0.11781104654073715}],"sentiment":"neutral","sentiment_score":-0.2124899786063715,"channel":1,"num_words":19,"start":2377.7349,"end":2383.595},{"sentences":[{"text":"But Alright.","start":2446.0244,"end":2455.919,"sentiment":"neutral","sentiment_score":0.04534609615802764},{"text":"Yeah.","start":2455.919,"end":2456.0789,"sentiment":"neutral","sentiment_score":0.248616561293602},{"text":"Thank you.","start":2456.0789,"end":2456.7388,"sentiment":"positive","sentiment_score":0.6676202118396759},{"text":"Okay.","start":2456.959,"end":2457.2788,"sentiment":"neutral","sentiment_score":0.3209337592124939},{"text":"Bye bye.","start":2457.2788,"end":2457.8389,"sentiment":"neutral","sentiment_score":0.20588641613721848}],"sentiment":"neutral","sentiment_score":0.3009069710969925,"channel":0,"num_words":8,"start":2446.0244,"end":2457.8389},{"sentences":[{"text":"Bye.","start":2457.8389,"end":2457.919,"sentiment":"neutral","sentiment_score":0.13039523363113403},{"text":"Bye.","start":2457.919,"end":2458.0789,"sentiment":"neutral","sentiment_score":0.1150454729795456},{"text":"Bye.","start":2458.0789,"end":2458.3289,"sentiment":"neutral","sentiment_score":0.09227007627487184},{"text":"Bye.","start":2458.3289,"end":2458.8289,"sentiment":"neutral","sentiment_score":-0.10300764441490172}],"sentiment":"neutral","sentiment_score":0.05867578461766243,"channel":0,"num_words":4,"start":2457.8389,"end":2458.8289}]},"summary":{"result":"success","short":"The customer is hesitant to sit around for long periods of time due to payment issues, and the conversation ends with the agent suggesting two options for resolving the issue. The customer wants the agent to help them figure out who is responsible for the payment and if there is any mistake. The customer is concerned about the delay in the order and wants to make sure everything is done properly. They will pay the install fee and adjust the invoice once they receive it."},"intents":{"segments":[{"text":"Since the start ticket transactions were, you know, then they will be able to tell you. So you will need to send all that proof to me to for this purpose. I have no issues in that that providing all that information, but I need to it will take time for me to get that information. Yep.","start_word":33,"end_word":89,"intents":[{"intent":"Provide proof","confidence_score":0.03316458},{"intent":"Process transaction","confidence_score":0.069000244}]},{"text":"So, you know, I've I've actually asked the the general manager as well. Okay, madam.","start_word":92,"end_word":106,"intents":[{"intent":"Ask general manager","confidence_score":0.23219655}]},{"text":"So move and then you know that that that all 32,000 whatever that amount is over till we sorted out later on.","start_word":344,"end_word":365,"intents":[{"intent":"Resolve outstanding balance","confidence_score":0.012406669}]},{"text":"Now they came back with this new amount, which is basically, you know, 32,000 or 18,000, $32,000, whatever the amount is, which, basically, customer is sitting in overseas. He has no idea. Has he committed anything?","start_word":728,"end_word":763,"intents":[{"intent":"Resolve payment issue","confidence_score":0.1400782}]},{"text":"That the customer didn't pay us. The finance will say that every time the confusion is we should have paid them on paid you guys on the basis of the invoices.","start_word":813,"end_word":843,"intents":[{"intent":"Clarify payment issue","confidence_score":0.029715747}]},{"text":"So I went to the GM. I I I spoke to him about it, and then I told him, yeah, he assess the situation, and I need your help in terms of getting this thing sorted out.","start_word":1006,"end_word":1042,"intents":[{"intent":"Seek assistance with financial situation","confidence_score":0.00094259164}]},{"text":"Otherwise, they they they really don't care Yeah.","start_word":1171,"end_word":1178,"intents":[{"intent":"Address customer concerns","confidence_score":0.056550372}]},{"text":"So, you know, we can always go back to the to do this conversation. You know, this is what customer said. You know, we are making the stories and not it's not the real story. Like, we just wanna process the order. Yeah.","start_word":1464,"end_word":1506,"intents":[{"intent":"Process order","confidence_score":0.7979715}]},{"text":"I'm in a problem. No problem. So that to, like, they got to at least acknowledgement of what you you know, we are we are you are ready to explore what is the issue. You know?","start_word":1506,"end_word":1541,"intents":[{"intent":"Explore issue","confidence_score":0.68898964}]},{"text":"That's why I'm thinking of this idea. Yes.","start_word":1693,"end_word":1700,"intents":[{"intent":"Move things","confidence_score":0.4831278}]},{"text":"And then once if they once they agree, then I can then I'll be able to tell you can deliver or you would you wanna pick it up for whatever the situation is? Madrid.","start_word":1723,"end_word":1756,"intents":[{"intent":"Confirm delivery","confidence_score":0.13081984}]},{"text":"Has been raised by your internal. Will be all.","start_word":1892,"end_word":1900,"intents":[{"intent":"Address issues","confidence_score":0.015608973}]}]},"sentiments":{"segments":[{"text":"Yeah. Hello? Hello? You cannot ask me. Hello? Hello? It is I'm sorry. Meeting So the situation is like, you know, finance wants the proof of all the transaction made made by you. Since the start ticket transactions were, you know, then they will be able to tell you. So you will need to send all that proof to me to for this purpose. I have no issues in that that providing all that information, but I need to it will take time for me to get that information. Yep. Yep. Yeah. So, you know, I've I've actually asked the the general manager as well. Okay, madam. You know, if he if he can if he can help it out, but, you know, he's saying that, you know, he's gonna look into this tomorrow morning, or then he will be able to process it if he approves it. Okay. Yeah. Yeah.","start_word":0,"end_word":150,"sentiment":"neutral","sentiment_score":-0.020235128700733185},{"text":"It was it was it was no it was no good problem.","start_word":151,"end_word":162,"sentiment":"negative","sentiment_score":-0.3740545511245727},{"text":"Okay. Then Sebastian. Sebastian, I think he's on the road. He's he's and then he went on the road here. Uh-huh. No problem. But I'll take listen.","start_word":163,"end_word":189,"sentiment":"neutral","sentiment_score":-0.0881001427769661},{"text":"I'm I'm you know, probably, I need to make some harsh calls.","start_word":190,"end_word":201,"sentiment":"negative","sentiment_score":-0.375685453414917},{"text":"That's okay. Which basically, I'll decide when I come back. Commit So I'm at your mercy. Which basically nothing is personal to you, obviously.","start_word":202,"end_word":225,"sentiment":"neutral","sentiment_score":-0.22709496319293976},{"text":"It's it has everything to do with But putting me onto this situation right now as we speak, it's not helping.","start_word":226,"end_word":246,"sentiment":"negative","sentiment_score":-0.42334046959877014},{"text":"Here. Message I'm I'm I'm here for a reason.","start_word":247,"end_word":255,"sentiment":"neutral","sentiment_score":-0.18447764217853543},{"text":"And I cannot sit here for the for for for three hours, four hours worrying about the stock, leaving everything aside, not doing anything, just bloody getting worried unnecessary. Situation like we can't take the call.","start_word":256,"end_word":291,"sentiment":"negative","sentiment_score":-0.4598712623119354},{"text":"Okay. So so, like, this delivery that you are asking for, Okay. Let me just double check with this guy. It's finance payment previous payments Exactly. Chance. No. Then, you know, your job's done. That's one option. Second option is to this particular order, which is the current order, two payments. So move and then you know that that that all 32,000 whatever that amount is over till we sorted out later on. That's these are the two options that I have. Yeah. This is what the conversation we had before. Sebastian was involved. You were involved. We did all the calculations. We did this communication. We sent all these details. We provided all these details. Now they came back again with this new thing, which, basically, no one has an idea. The person who's who looks after it sitting overseas, they have sold a stock. They need to install.","start_word":292,"end_word":441,"sentiment":"neutral","sentiment_score":-0.06749187350273132},{"text":"Now we cannot put them into the space where basically it becomes a problem.","start_word":442,"end_word":455,"sentiment":"negative","sentiment_score":-0.4608660340309143},{"text":"You can explain everything that how well, how good we are selling or whether bad, whichever way. Company point of view company point of view company has an outstanding balance of 32,000. Okay? So so company point of view point of view GM So what will happen? You know you know what will what will he will say? He will say to get there is 32,000 payment, and the customer is actually not customer is thinking that he doesn't have to pay this money. Okay? So this 32,000 will stay there for for a longer run. You know? Okay. Customer doesn't know that he has to pay and, you know, payment through and then we will ask their account team to come and sit down with us and we talk to Hello? them and we see we work out, you know, till we sort this out. You know, they will say, yeah, we need to solve this out. So this is something, you know, we might he will he will say. And I'm and I'm pretty sure that he's gonna say the same thing because Okay. You know? So if I tell him that, yeah, my accounts, then he will say, okay. Let's let's let's do an audit, and then let's fix our accounts first.","start_word":456,"end_word":670,"sentiment":"neutral","sentiment_score":-0.17195428907871246},{"text":"So internally, but this is a challenge that we've been facing with our accounts team for the last six months, eight months since basically we've been working.","start_word":671,"end_word":697,"sentiment":"negative","sentiment_score":-0.38896751403808594},{"text":"The person, he makes a payment. He sends us all the details, sends us all the receipts. Now there's a new basically, we have tallied out in the past. Now they came back with this new amount, which is basically, you know, 32,000 or 18,000, $32,000, whatever the amount is, which, basically, customer is sitting in overseas.","start_word":698,"end_word":754,"sentiment":"neutral","sentiment_score":-0.039578990847395176},{"text":"He has no idea.","start_word":755,"end_word":758,"sentiment":"negative","sentiment_score":-0.39627203345298767},{"text":"Has he committed anything? As in has he sent all those payments? He sent us all those payments in the past. He clarified with us, and we have been consistently back and forth talking about it. It's not that nobody is aware. We all aware. Point is the person who's sitting over Right.","start_word":759,"end_word":811,"sentiment":"neutral","sentiment_score":-0.15533997118473053},{"text":"No. That the customer didn't pay us. The finance will say that every time the confusion is we should have paid them on paid you guys on the basis of the invoices.","start_word":812,"end_word":843,"sentiment":"negative","sentiment_score":-0.416079580783844},{"text":"Per invoice 11,006 thousand 8,040 thousand 30,030 thousand 30,030. We can sort it out, but not right now. Exactly. They can finance finance a problem finance for, like, it's been four months. Invoice pending four months, and they haven't paid for it.","start_word":844,"end_word":885,"sentiment":"neutral","sentiment_score":-0.22595389187335968},{"text":"So right now, we can't move any shippers, like, you know, because we haven't received any money.","start_word":886,"end_word":902,"sentiment":"negative","sentiment_score":-0.3649357855319977},{"text":"So finance doesn't block They're just not not moving at all. You know? For them, on business, you know, it's our client.","start_word":903,"end_word":924,"sentiment":"neutral","sentiment_score":-0.30023983120918274},{"text":"We might lose it. Blah blah blah. They don't they don't they don't they don't even they're at least bothered about it. All their concerns is the payment. So we have blocked the that's why they're not talk talking as well. You remember, like, you know, my tone is, like, pretty much very dull at this point of time because they are not talking at all.","start_word":925,"end_word":990,"sentiment":"negative","sentiment_score":-0.4990555047988891},{"text":"You know?","start_word":991,"end_word":992,"sentiment":"neutral","sentiment_score":-0.3033917546272278},{"text":"They're like, a payment, we will unblock the account and and that's it.","start_word":993,"end_word":1005,"sentiment":"negative","sentiment_score":-0.4355995059013366},{"text":"So I went to the GM. I I I spoke to him about it, and then I told him, yeah, he assess the situation, and I need your help in terms of getting this thing sorted out. He told me this morning the day now, but I'm I'm 100% sure finance guarantee then, you know, he will also think 100 times before taking the decision guarantee.","start_word":1006,"end_word":1071,"sentiment":"neutral","sentiment_score":-0.08289013803005219},{"text":"So I think, like, right now, the best option for me will be because I wanted to get your stuff done as well. So I think the best option for me would be okay.","start_word":1072,"end_word":1105,"sentiment":"positive","sentiment_score":0.5740602612495422},{"text":"For this particular project, the customer will pay us, and then we release the order. And then just we'll we'll work out the balance will stay as it is, the way it is. Okay? So the account and off for a particular project till we fix this issue. You know? So this is something what I can I can ask I can ask him tomorrow? Otherwise, they they they really don't care Yeah. about, you know, the They just want their accounts to be good. That's the thing. Basically So I mean, if it was if it was in my hand 20%, it was in my hand or 20% guarantee Yeah. The the whole point is they just keep on sending reminders and reminders one another. Or would you reminder No. No. No. The PO number mentioned that you've done lump sum payment. So what account you are now telling you.","start_word":1106,"end_word":1256,"sentiment":"neutral","sentiment_score":0.008006889373064041},{"text":"That's the only only, like, you know, negative thing that's done by you.","start_word":1257,"end_word":1269,"sentiment":"negative","sentiment_score":-0.4010528326034546},{"text":"Other than that, everything is positive here. I don't see any mistake. They could have reached out or you could have but basically, obviously, manage to make it or like, yeah, take my account email payment payment. I mean, Okay I believe, you know, payments I will ask my accounting to to together all the payments that are made by by LR Energy to Elegy. You believe that it's been done, but if there is some issues, then, you know, we are happy to to to to pay the the the the differential. If there is any differences, I'll have to pay the differential. Or can you please do a favor for this project as one off? Because I'm out of country due to some personal things. And Yes. And I cannot tell you the accounts and, you know, struggle as soon as I'm I'm there, my first priority is to come to your office and and tell you all the accounts together with your accounts so that, you know, we are both on the same page. Customer be able. And it's not like story. Customer be able. It's written in the email. So, you know, we can always go back to the to do this conversation. You know, this is what customer said. You know, we are making the stories and not it's not the real story. Like, we just wanna process the order. Yeah. I'm in a problem. No problem. So that to, like, they got to at least acknowledgement of what you you know, we are we are you are ready to explore what is the issue. You know? So yeah. Yeah. If it's if it's the issue on our side, then, you know, we solve we we fix it. If it's an issue on your side, then you fix it. But at least, you know, let the business flow. Customer is me and customer are on same page. You know? That this is what I'm telling. This is what the customer is also telling. You know? So at least they they they should see, like, you know, there is a communication happening. Everything is is on the same page. It's just like there's there's an invoice that is in and nobody is short the invoice. So simple. You know? But if if I'm telling it from my side only, yes, Sebastian is telling from his side only and finance is stuck on his is stuck on his place. So I'm like, you know, I I want to move things. That's why I'm thinking of this idea. Yes. 6040%. 60%. Yes. Queue. I can push the guys to, you know, start packing the stuff and start shipping it out. Yeah. And then once if they once they agree, then I can then I'll be able to tell you can deliver or you would you wanna pick it up for whatever the situation is? Madrid. Mhmm. Okay. Hello? Pickup pick up I don't wanna disappoint you, but in the same time, of course, that. don't worry about it.","start_word":1270,"end_word":1779,"sentiment":"neutral","sentiment_score":0.0632247269957089},{"text":"I'll make sure that everything everything will be done rightfully, and you got nothing to worry about. So I'll make sure that I get that for you, you know, because at the end of the day, I'm I'm I'm an employee, you know, ma'am.","start_word":1780,"end_word":1823,"sentiment":"positive","sentiment_score":0.44947099685668945},{"text":"Business at the end of the day. So But I think now things are getting beyond basically acceptable terms. And I think, yeah, it's time for me to explore options and work out some better propositions because there are many, and I have very good relationship with other companies, other businesses. I don't think so. I'll have I have to worry about too much, but email Some issues. Has been raised by your internal. Will be all. Emergency emergency situation. And Okay. Good evening, guys. Hi, Antai. I understand your internal accounts team has some issues regarding pending your balances. Rest assured, we will pay any money we owe you. However, we will need to cross check with our internal accounts as we paid you in random amounts without following any any specific POs. I'm currently overseas. My availability is limited. However, the installations for the products have already been organized. I request that you release the installation funds. I return I will organize a meeting with your team to rectify anything that needs needs Mhmm. fixing. K. Okay? Or is there any, like, take a further note to it? You know, the latest PO, we will we will we will clear it. You said, you know, once the order is received, we will clear this this invoice to make sure that there is the overdue are not getting filed up. Okay? So the current Mhmm. order Yes. is I to pay do. current, mostly. Mhmm.","start_word":1824,"end_word":2069,"sentiment":"neutral","sentiment_score":-0.00740797771140933},{"text":"So I will go you I'm happy. I'm happy to proceed and then make the payment on this order in full. In order in order to we got this installation installation happening on time.","start_word":2070,"end_word":2103,"sentiment":"positive","sentiment_score":0.4434508681297302},{"text":"I'm going to proceed and make the pay for this order. Ordering sure the installation happens on time. Okay.","start_word":2104,"end_word":2122,"sentiment":"neutral","sentiment_score":0.28421637415885925},{"text":"I'm happy to proceed and pay for this order in full to ensure this installation happens on time.","start_word":2123,"end_word":2140,"sentiment":"positive","sentiment_score":0.4405722022056579},{"text":"Sebastian, GM, CEO, This problem's been bloody prolonged. As in, you know, we've been talking about this crap for the last six, seven months, and we still needed to write these kind of emails to to to beg, not to basically ask for rights, to beg to bloody get the stock, man. This is I never wrote anything like this to anyone. That's about the updates are down there.","start_word":2141,"end_word":2209,"sentiment":"negative","sentiment_score":-0.4709058701992035},{"text":"All the. What what is, like, which time do you have following? But Alright. Yeah.","start_word":2210,"end_word":2224,"sentiment":"neutral","sentiment_score":-0.03567224368453026},{"text":"Thank you.","start_word":2225,"end_word":2226,"sentiment":"positive","sentiment_score":0.6489162445068359},{"text":"Okay. Bye bye. Bye. Bye. Bye. Bye.","start_word":2227,"end_word":2233,"sentiment":"neutral","sentiment_score":0.15212447941303253}],"average":{"sentiment":"neutral","sentiment_score":-0.06614891285568583}}}}