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Good afternoon. Thank you so much for calling your account. How may I help you today? Mhmm.\n\nI'm so sorry to hear about this. Yeah. You're pertaining just to confirm, you're pertaining with your Indian phone number. Right? Okay.\n\nYeah. Got it. Because, I would like to inform you, you have reached wrong phone number. This is Airtel AU. We are a Internet service provider and a mobile plan services here only in Australia.\n\nWe don't cater any other phone numbers. So above your Indian phone number, to get support, you still need to contact your local network. It just so happened we are the same Ertel name, but we are a separate company. We're not affiliated. Yeah.\n\nIt's okay. Not a problem. I appreciate your call anyway, and you do have a great day. 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Actually, I'm calling from Australia. I get a number somewhere sometime in January, And it was working alright. I need some notifications while I'm in Australia. But what happened, it's not working from last few days.\n\nI just realized two, three days back, but I was so busy. I didn't couldn't just get a chance to call you guys. So can you please check my number and let me know what's happening? Yes. Indian ADL number.\n\nI understand. I'm so sorry. You're the best to change. Thank you. Thank you so much.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":7.04,"end":7.54,"sentiment":"neutral","sentiment_score":0.029055580496788025},{"text":"Actually, I'm calling from Australia.","start":8.08,"end":10.26,"sentiment":"neutral","sentiment_score":0.006343931145966053},{"text":"I get a number somewhere sometime in January, And it was working alright.","start":10.88,"end":18.195,"sentiment":"neutral","sentiment_score":-0.016397149194605075},{"text":"I need some notifications while I'm in Australia.","start":18.255,"end":21.955,"sentiment":"neutral","sentiment_score":-0.03704006038606167},{"text":"But what happened, it's not working from last few days.","start":23.375,"end":27.634998,"sentiment":"neutral","sentiment_score":-0.21906182169914246}],"sentiment":"neutral","sentiment_score":-0.07133314603738286,"num_words":37,"start":7.04,"end":27.634998},{"sentences":[{"text":"I just realized two, three days back, but I was so busy.","start":27.775,"end":30.574999,"sentiment":"neutral","sentiment_score":-0.2830158906678359},{"text":"I didn't couldn't just get a chance to call you guys.","start":30.574999,"end":33.21,"sentiment":"neutral","sentiment_score":-0.21068452908234162},{"text":"So can you please check my number and let me know what's happening?","start":33.75,"end":38.17,"sentiment":"neutral","sentiment_score":-0.1655966708293328},{"text":"Yes.","start":46.07,"end":46.425,"sentiment":"neutral","sentiment_score":0.000799247995018959},{"text":"Indian ADL number.","start":46.665,"end":47.735,"sentiment":"neutral","sentiment_score":-0.01137461451192697}],"sentiment":"neutral","sentiment_score":-0.19749504560604692,"num_words":40,"start":27.775,"end":47.735},{"sentences":[{"text":"I understand.","start":79.174995,"end":79.835,"sentiment":"neutral","sentiment_score":-0.0759483315050602},{"text":"I'm so sorry.","start":79.895,"end":80.695,"sentiment":"neutral","sentiment_score":-0.11163298537333806},{"text":"You're the best to change.","start":80.695,"end":81.994995,"sentiment":"neutral","sentiment_score":-0.006521864607930183},{"text":"Thank you.","start":85.494995,"end":86.315,"sentiment":"positive","sentiment_score":0.40065376460552216},{"text":"Thank you so much.","start":87.15488,"end":88.034874,"sentiment":"positive","sentiment_score":0.5164641812443733}],"sentiment":"neutral","sentiment_score":0.146734957001172,"num_words":16,"start":79.174995,"end":88.034874},{"sentences":[{"text":"Bye bye.","start":88.034874,"end":88.69487,"sentiment":"neutral","sentiment_score":0.17957212030887604}],"sentiment":"neutral","sentiment_score":0.17957212030887604,"num_words":2,"start":88.034874,"end":88.69487}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. Thank you so much for calling your account. How may I help you today?\n\nChannel 1: Hi. Actually, I'm calling from Australia. I get\n\nChannel 0: Mhmm.\n\nChannel 1: a number somewhere sometime in January, And it was working alright. I need some notifications while I'm in Australia. But what happened, it's not working from last few days. I just realized two, three days back, but I was so busy. I didn't couldn't just get a chance to call you guys.\n\nSo\n\nChannel 0: I'm\n\nChannel 1: can\n\nChannel 0: so\n\nChannel 1: you please\n\nChannel 0: sorry to hear\n\nChannel 1: check\n\nChannel 0: about\n\nChannel 1: my\n\nChannel 0: this.\n\nChannel 1: number and let me know what's happening?\n\nChannel 0: Yeah. You're pertaining just to confirm, you're pertaining with your Indian phone number. Right?\n\nChannel 1: Yes. Indian ADL\n\nChannel 0: Okay.\n\nChannel 1: number.\n\nChannel 0: Yeah. Got it. Because, I would like to inform you, you have reached wrong phone number. This is Airtel AU. We are a Internet service provider and a mobile plan services here only in Australia.\n\nWe don't cater any other phone numbers. So above your Indian phone number, to get support, you still need to contact your local network. It just so happened we are the same Ertel name, but we are a separate company. We're not affiliated.\n\nChannel 1: I understand. I'm so sorry. You're\n\nChannel 0: Yeah.\n\nChannel 1: the best to\n\nChannel 0: It's\n\nChannel 1: change.\n\nChannel 0: okay. Not a problem. I appreciate your call anyway, and you do\n\nChannel 1: Thank\n\nChannel 0: have a\n\nChannel 1: you.\n\nChannel 0: great day.\n\nChannel 1: Thank you so much. 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reached wrong phone number.","start":49.84,"end":54.18,"sentiment":"neutral","sentiment_score":-0.1849543217283029},{"text":"This is Airtel AU.","start":54.56,"end":56.420002,"sentiment":"neutral","sentiment_score":-0.11536720581352711},{"text":"We are a Internet service provider and a mobile plan services here only in Australia.","start":56.72,"end":62.18,"sentiment":"neutral","sentiment_score":-0.09684332509835561}],"sentiment":"neutral","sentiment_score":-0.12564267893987044,"channel":0,"num_words":35,"start":48.635002,"end":62.18},{"sentences":[{"text":"We don't cater any other phone numbers.","start":62.885002,"end":65.285,"sentiment":"neutral","sentiment_score":-0.1634842732122966},{"text":"So above your Indian phone number, to get support, you still need to contact your local network.","start":65.285,"end":71.365,"sentiment":"neutral","sentiment_score":-0.13038558732060826},{"text":"It just so happened we are the same Ertel name, but we are a separate 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do","start":83.21,"end":85.53,"sentiment":"positive","sentiment_score":0.33703145012259483}],"sentiment":"neutral","sentiment_score":0.27586953279872733,"channel":0,"num_words":12,"start":81.53,"end":85.53},{"sentences":[{"text":"Thank","start":85.494995,"end":85.815,"sentiment":"positive","sentiment_score":0.4348013997077942}],"sentiment":"positive","sentiment_score":0.4348013997077942,"channel":1,"num_words":1,"start":85.494995,"end":85.815},{"sentences":[{"text":"have a","start":85.53,"end":85.85,"sentiment":"positive","sentiment_score":0.4378247410058975}],"sentiment":"positive","sentiment_score":0.4378247410058975,"channel":0,"num_words":2,"start":85.53,"end":85.85},{"sentences":[{"text":"you.","start":85.815,"end":86.315,"sentiment":"positive","sentiment_score":0.3665061295032501}],"sentiment":"positive","sentiment_score":0.3665061295032501,"channel":1,"num_words":1,"start":85.815,"end":86.315},{"sentences":[{"text":"great day.","start":85.85,"end":86.590004,"sentiment":"positive","sentiment_score":0.47061923146247864}],"sentiment":"positive","sentiment_score":0.47061923146247864,"channel":0,"num_words":2,"start":85.85,"end":86.590004},{"sentences":[{"text":"Thank you so much.","start":87.15488,"end":88.034874,"sentiment":"positive","sentiment_score":0.5164641812443733},{"text":"Bye bye.","start":88.034874,"end":88.69487,"sentiment":"neutral","sentiment_score":0.17957212030887604}],"sentiment":"positive","sentiment_score":0.4041668275992076,"channel":1,"num_words":6,"start":87.15488,"end":88.69487},{"sentences":[{"text":"Bye bye.","start":88.490005,"end":89.15,"sentiment":"neutral","sentiment_score":0.10054052993655205}],"sentiment":"neutral","sentiment_score":0.10054052993655205,"channel":0,"num_words":2,"start":88.490005,"end":89.15}]},"summary":{"result":"success","short":"The customer calls to inquire about notifications while in Australia, but the agent informs them that they have reached the wrong number and they are not affiliated with any other carrier. The agent apologizes and assures the customer that they will contact their local network to get support."},"intents":{"segments":[{"text":"I need some notifications while I'm in Australia.","start_word":37,"end_word":44,"intents":[{"intent":"Request notifications","confidence_score":0.10380059}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.2474762946367264},{"text":"Good afternoon. Thank you so much for calling your account. How may I help you today?","start_word":1,"end_word":16,"sentiment":"positive","sentiment_score":0.5815725326538086},{"text":"Hi. Actually, I'm calling from Australia. I get Mhmm. a number somewhere sometime in January, And it was working alright. I need some notifications while I'm in Australia. But what happened, it's not working from last few days. I just realized two, three days back, but I was so busy. I didn't couldn't just get a chance to call you guys. So I'm can so you please sorry to hear check about my this. number and let me know what's happening? Yeah. You're pertaining just to confirm, you're pertaining with your Indian phone number. Right? Yes. Indian ADL Okay. number. Yeah. Got it. Because, I would like to inform you, you have reached wrong phone number. This is Airtel AU. We are a Internet service provider and a mobile plan services here only in Australia. We don't cater any other phone numbers. So above your Indian phone number, to get support, you still need to contact your local network. It just so happened we are the same Ertel name, but we are a separate company. We're not affiliated. I understand. I'm so sorry. You're Yeah. the best to It's change. okay. Not a problem.","start_word":17,"end_word":210,"sentiment":"neutral","sentiment_score":-0.10462943464517592},{"text":"I appreciate your call anyway, and you do Thank have a you. great day. Thank you so much.","start_word":211,"end_word":228,"sentiment":"positive","sentiment_score":0.4079367816448212},{"text":"Bye bye. Bye bye.","start_word":229,"end_word":232,"sentiment":"neutral","sentiment_score":0.147239550948143}],"average":{"sentiment":"neutral","sentiment_score":-0.02039592044131534}}}}