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Good afternoon. Thank you so much for calling your Tel account. How may I help you today? Okay.\n\nThank you so much for your call. So This is Airtel AU. What we provide is a Internet service here in Australia, and we do have different networks. Actually, we have four networks, Supa Network, Linham, Digitech Opticum, and the government network, which is NBN. We also provide mobile plan services.\n\nOh, like, an other language, the TV channel? Is that what you're trying to say? Oh, okay. Other TV. Okay.\n\nWell, let me just check here from our tech support. Okay? Just bear with me. Be on the line, please. Thank you.\n\nThank you so much for patiently waiting on the line. And just to confirm, are you eyeing for Internet service plan also or a mobile plan services only? IPTV only. Oh, okay. Got it.\n\nBecause I've already sent the message to our tech team and awaiting further response. So if it's okay with you, once I've got the response, I'll just call you back. Yeah. Yeah. Yeah.\n\nEnding in 6009. And may I have your first name, please? Ramesh. Thank you. Talk to you soon as long as I've received the confirmation from our team.\n\nOkay? Alright. Thank you. Have a good one. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.79999995,"end":1.12,"sentiment":"positive","sentiment_score":0.3950943350791931},{"text":"Good afternoon.","start":1.12,"end":1.86,"sentiment":"positive","sentiment_score":0.6034400463104248},{"text":"Thank you so much for calling your Tel account.","start":1.92,"end":4.0,"sentiment":"positive","sentiment_score":0.7528556783994039},{"text":"How may I help you today?","start":4.0,"end":5.22,"sentiment":"positive","sentiment_score":0.622269888718923},{"text":"Okay.","start":23.445,"end":23.945,"sentiment":"neutral","sentiment_score":0.2068237066268921}],"sentiment":"positive","sentiment_score":0.6483220301176372,"num_words":19,"start":0.79999995,"end":23.945},{"sentences":[{"text":"Thank you so much for your call.","start":24.085,"end":25.685,"sentiment":"positive","sentiment_score":0.4752107007162912},{"text":"So This is Airtel 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I just recently came to know, like, until Australia is already there. So I noticed, like, you provide IPTV as well. So just start to understand what are the different channels you support. I'm I'm basically from South India. So back when I was in India, I used to have the satellite TV, so whether similar thing is being provided in Australia as well. That that's where I'm trying to understand. Okay. In your website, it says you provide Apple TV. Right? That is IPTV. So in that in your website, it says if your language is not shown, please call Apple. So I'm basically trying to understand yes. Yeah. Airtel TV. Yeah. Okay. No. I'm looking for IPTV only. IPTV. Yeah. Sure. Sure. You can call me back. You have this number. Right? Yes. It's Ramesh Kumar. Okay. Sure. 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I just recently came to know, like, until Australia is already there. So I noticed, like, you provide IPTV as well. So just start to understand what are the different channels you support. I'm I'm basically from South India.\n\nSo back when I was in India, I used to have the satellite TV, so whether similar thing is being provided in Australia as well. That that's where I'm trying to understand. Okay. In your website, it says you provide Apple TV. Right?\n\nThat is IPTV. So in that in your website, it says if your language is not shown, please call Apple. So I'm basically trying to understand yes. Yeah. Airtel TV.\n\nYeah. Okay. No. I'm looking for IPTV only. IPTV.\n\nYeah. Sure. Sure. You can call me back. You have this number.\n\nRight? Yes. It's Ramesh Kumar. Okay. Sure.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":6.48,"end":6.8799996,"sentiment":"neutral","sentiment_score":0.10171981155872344},{"text":"I just recently came to know, like, until Australia is already there.","start":6.8799996,"end":11.86,"sentiment":"neutral","sentiment_score":0.05909479564676682},{"text":"So I noticed, like, you provide IPTV as well.","start":12.255,"end":16.255001,"sentiment":"neutral","sentiment_score":0.060889544172419444},{"text":"So just start to understand what are the different channels you support.","start":16.255001,"end":21.715,"sentiment":"neutral","sentiment_score":0.05930687300860882},{"text":"I'm I'm basically from South India.","start":24.575,"end":26.575,"sentiment":"neutral","sentiment_score":0.2816447429358959}],"sentiment":"neutral","sentiment_score":0.09401035476475954,"num_words":40,"start":6.48,"end":26.575},{"sentences":[{"text":"So back when I was in India, I used to have the satellite TV, so whether similar thing is being provided in Australia as well.","start":26.575,"end":36.260002,"sentiment":"neutral","sentiment_score":0.03412781096994877},{"text":"That that's where I'm trying to understand.","start":36.260002,"end":38.440002,"sentiment":"neutral","sentiment_score":0.051561707364661355},{"text":"Okay.","start":45.475,"end":45.975,"sentiment":"neutral","sentiment_score":0.0202000942081213},{"text":"In your website, it says you provide Apple TV.","start":64.725006,"end":68.005005,"sentiment":"neutral","sentiment_score":-0.007999563486211829},{"text":"Right?","start":68.005005,"end":68.325005,"sentiment":"neutral","sentiment_score":-0.02248971536755562}],"sentiment":"neutral","sentiment_score":0.026507942634093208,"num_words":43,"start":26.575,"end":68.325005},{"sentences":[{"text":"That is IPTV.","start":68.325005,"end":69.785,"sentiment":"neutral","sentiment_score":-0.02169231806571285},{"text":"So in that in your website, it says if your language is not shown, please call Apple.","start":71.205,"end":76.92,"sentiment":"neutral","sentiment_score":-0.09418423342354157},{"text":"So I'm basically trying to understand yes.","start":78.52,"end":85.42,"sentiment":"neutral","sentiment_score":-0.04820069404585021},{"text":"Yeah.","start":86.84,"end":87.24,"sentiment":"neutral","sentiment_score":0.010426828637719154},{"text":"Airtel TV.","start":87.24,"end":88.14,"sentiment":"neutral","sentiment_score":0.007862131809815764}],"sentiment":"neutral","sentiment_score":-0.0659154229486982,"num_words":30,"start":68.325005,"end":88.14},{"sentences":[{"text":"Yeah.","start":88.36,"end":88.86,"sentiment":"neutral","sentiment_score":0.02304348163306713},{"text":"Okay.","start":98.595,"end":99.095,"sentiment":"neutral","sentiment_score":0.20248708128929135},{"text":"No.","start":265.92,"end":266.16,"sentiment":"neutral","sentiment_score":-0.10980945825576782},{"text":"I'm looking for IPTV only.","start":266.16,"end":267.86002,"sentiment":"neutral","sentiment_score":-0.0569608137011528},{"text":"IPTV.","start":268.72,"end":269.22,"sentiment":"neutral","sentiment_score":-0.02464441768825054}],"sentiment":"neutral","sentiment_score":-0.02152526461415821,"num_words":9,"start":88.36,"end":269.22},{"sentences":[{"text":"Yeah.","start":270.24,"end":270.74,"sentiment":"neutral","sentiment_score":0.000678233802318573},{"text":"Sure.","start":287.51498,"end":287.7,"sentiment":"neutral","sentiment_score":0.07262066006660461},{"text":"Sure.","start":287.86002,"end":288.02002,"sentiment":"neutral","sentiment_score":0.07802025973796844},{"text":"You can call me back.","start":288.02002,"end":289.14,"sentiment":"neutral","sentiment_score":0.06260005384683609},{"text":"You have this number.","start":289.14,"end":290.34003,"sentiment":"neutral","sentiment_score":0.028191026765853167}],"sentiment":"neutral","sentiment_score":0.04809029415870706,"num_words":12,"start":270.24,"end":290.34003},{"sentences":[{"text":"Right?","start":290.34003,"end":290.84003,"sentiment":"neutral","sentiment_score":0.031961649656295776},{"text":"Yes.","start":294.34003,"end":294.84003,"sentiment":"neutral","sentiment_score":0.02856621891260147},{"text":"It's Ramesh Kumar.","start":296.02002,"end":297.32,"sentiment":"neutral","sentiment_score":0.03343646787106991},{"text":"Okay.","start":305.56693,"end":306.04694,"sentiment":"neutral","sentiment_score":0.11970261484384535},{"text":"Sure.","start":306.04694,"end":306.44693,"sentiment":"neutral","sentiment_score":0.19124993681907657}],"sentiment":"neutral","sentiment_score":0.06739854626357555,"num_words":7,"start":290.34003,"end":306.44693},{"sentences":[{"text":"Thank you.","start":306.44693,"end":307.34692,"sentiment":"positive","sentiment_score":0.33871112763881683}],"sentiment":"positive","sentiment_score":0.33871112763881683,"num_words":2,"start":306.44693,"end":307.34692}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. Thank you so much for calling your Tel account. How may I help you today?\n\nChannel 1: Hi. I just recently came to know, like, until Australia is already there. So I noticed, like, you provide IPTV as well. So just start to understand what are the different channels you support.\n\nChannel 0: Okay. Thank you so\n\nChannel 1: I'm\n\nChannel 0: much for\n\nChannel 1: I'm basically\n\nChannel 0: your call.\n\nChannel 1: from\n\nChannel 0: So\n\nChannel 1: South India. So back when I was in India, I used to have the satellite TV, so whether similar thing is being provided in Australia as well. That that's where I'm trying to understand.\n\nChannel 0: This is Airtel AU. What we provide is a Internet service here\n\nChannel 1: Okay.\n\nChannel 0: in Australia, and we do have different networks. Actually, we have four networks, Supa Network, Linham, Digitech Opticum, and the government network, which is NBN. We also provide mobile plan services.\n\nChannel 1: In your website, it says you provide Apple TV. Right? That is IPTV. So in that in your website, it says if your language is not shown, please call Apple. So I'm\n\nChannel 0: Oh, like,\n\nChannel 1: basically trying\n\nChannel 0: an\n\nChannel 1: to understand\n\nChannel 0: other language, the TV channel? Is that what you're trying to\n\nChannel 1: yes.\n\nChannel 0: say?\n\nChannel 1: Yeah. Airtel\n\nChannel 0: Oh,\n\nChannel 1: TV.\n\nChannel 0: okay.\n\nChannel 1: Yeah.\n\nChannel 0: Other TV. Okay. Well, let me just check here from our tech support. Okay? Just bear with me.\n\nBe on the line, please.\n\nChannel 1: Okay.\n\nChannel 0: Thank you. Thank you so much for patiently waiting on the line. And just to confirm, are you eyeing for Internet service plan also or a mobile plan services only?\n\nChannel 1: No. I'm looking for IPTV only. IPTV.\n\nChannel 0: IPTV only.\n\nChannel 1: Yeah.\n\nChannel 0: Oh, okay. Got it. Because I've already sent the message to our tech team and awaiting further response. So if it's okay with you, once I've got the response, I'll just call you back.\n\nChannel 1: Sure. Sure. You can call me back. You have\n\nChannel 0: Yeah.\n\nChannel 1: this number. Right?\n\nChannel 0: Yeah. Yeah. Ending in 6009. And may I have your\n\nChannel 1: Yes.\n\nChannel 0: first name, please?\n\nChannel 1: It's Ramesh Kumar.\n\nChannel 0: Ramesh. Thank you. Talk to you soon as long as I've received the confirmation from our team. Okay?\n\nChannel 1: Okay. Sure. Thank\n\nChannel 0: Alright.\n\nChannel 1: you.\n\nChannel 0: Thank you. Have a good one. 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your","start":293.46,"end":294.42,"sentiment":"neutral","sentiment_score":0.03101036436855793}],"sentiment":"neutral","sentiment_score":0.029037331975996495,"channel":0,"num_words":10,"start":290.98,"end":294.42},{"sentences":[{"text":"Yes.","start":294.34003,"end":294.84003,"sentiment":"neutral","sentiment_score":0.02856621891260147}],"sentiment":"neutral","sentiment_score":0.02856621891260147,"channel":1,"num_words":1,"start":294.34003,"end":294.84003},{"sentences":[{"text":"first name, please?","start":294.42,"end":295.56,"sentiment":"neutral","sentiment_score":0.02841659573217233}],"sentiment":"neutral","sentiment_score":0.02841659573217233,"channel":0,"num_words":3,"start":294.42,"end":295.56},{"sentences":[{"text":"It's Ramesh 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The agent explains that they offer different networks and confirms the customer's preference for IPTV over Airtel AU. The agent promises to call the customer back once they receive a response from their tech team and the customer thanks them."},"intents":{"segments":[{"text":"I just recently came to know, like, until Australia is already there. So I noticed, like, you provide IPTV as well. So just start to understand what are the different channels you support. Okay.","start_word":19,"end_word":52,"intents":[{"intent":"Understand channels","confidence_score":0.17834361}]},{"text":"What we provide is a Internet service here Okay.","start_word":103,"end_word":111,"intents":[{"intent":"Provide internet service","confidence_score":0.101764314}]},{"text":"Thank you so much for patiently waiting on the line. And just to confirm, are you eyeing for Internet service plan also or a mobile plan services only? No.","start_word":227,"end_word":255,"intents":[{"intent":"Request service plan","confidence_score":0.00025461512}]}]},"sentiments":{"segments":[{"text":"Hi. Good afternoon. Thank you so much for calling your Tel account. How may I help you today?","start_word":0,"end_word":17,"sentiment":"positive","sentiment_score":0.6528533101081848},{"text":"Hi. I just recently came to know, like, until Australia is already there. So I noticed, like, you provide IPTV as well. So just start to understand what are the different channels you support. Okay.","start_word":18,"end_word":52,"sentiment":"neutral","sentiment_score":0.06801291555166245},{"text":"Thank you so I'm much for I'm basically your call.","start_word":53,"end_word":62,"sentiment":"positive","sentiment_score":0.46196112036705017},{"text":"from So South India. So back when I was in India, I used to have the satellite TV, so whether similar thing is being provided in Australia as well. That that's where I'm trying to understand. This is Airtel AU. What we provide is a Internet service here Okay. in Australia, and we do have different networks. Actually, we have four networks, Supa Network, Linham, Digitech Opticum, and the government network, which is NBN. We also provide mobile plan services. In your website, it says you provide Apple TV. Right? That is IPTV. So in that in your website, it says if your language is not shown, please call Apple. So I'm Oh, like, basically trying an to understand other language, the TV channel? Is that what you're trying to yes. say? Yeah. Airtel Oh, TV. okay. Yeah. Other TV. Okay. Well, let me just check here from our tech support. Okay? Just bear with me. Be on the line, please. Okay.","start_word":63,"end_word":224,"sentiment":"neutral","sentiment_score":0.01484619058024736},{"text":"Thank you. Thank you so much for patiently waiting on the line.","start_word":225,"end_word":236,"sentiment":"positive","sentiment_score":0.5913202166557312},{"text":"And just to confirm, are you eyeing for Internet service plan also or a mobile plan services only? No. I'm looking for IPTV only. IPTV. IPTV only. Yeah. Oh, okay. Got it. Because I've already sent the message to our tech team and awaiting further response. So if it's okay with you, once I've got the response, I'll just call you back. Sure. Sure. You can call me back. You have Yeah. this number. Right? Yeah. Yeah. Ending in 6009. And may I have your Yes. first name, please? It's Ramesh Kumar. Ramesh.","start_word":237,"end_word":329,"sentiment":"neutral","sentiment_score":0.016744598746299744},{"text":"Thank you.","start_word":330,"end_word":331,"sentiment":"positive","sentiment_score":0.37020838260650635},{"text":"Talk to you soon as long as I've received the confirmation from our team. Okay? Okay. 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