{"metadata":{"transaction_key":"deprecated","request_id":"019fb07d-6864-7670-89f8-54ea0b52683b","sha256":"358a7ce27ce50c5d405bfefd7d880165596af81bffaab0f64664e9338b2bc017","created":"2026-07-30T00:47:17.350Z","duration":7.4159374,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":30,"output_tokens":30},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":30,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"My name is Tracy Malik from VCAT. I'm currently unable to take your call. Please leave your name, phone number, and","confidence":0.99609375,"words":[{"word":"my","start":0.24,"end":0.48,"confidence":0.9003906,"punctuated_word":"My","sentiment":"neutral","sentiment_score":-0.0396268256008625},{"word":"name","start":0.48,"end":0.56,"confidence":0.9980469,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.010217497125267982},{"word":"is","start":0.56,"end":0.71999997,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.0046546803787350655},{"word":"tracy","start":0.71999997,"end":1.1999999,"confidence":0.3330078,"punctuated_word":"Tracy","sentiment":"neutral","sentiment_score":-0.015737365931272507},{"word":"malik","start":1.1999999,"end":1.52,"confidence":0.34936523,"punctuated_word":"Malik","sentiment":"neutral","sentiment_score":-0.009159134700894356},{"word":"from","start":1.52,"end":1.8399999,"confidence":0.99121094,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.031205061823129657},{"word":"vcat","start":1.8399999,"end":2.34,"confidence":0.8453776,"punctuated_word":"VCAT.","sentiment":"neutral","sentiment_score":-0.020011458545923233},{"word":"i'm","start":2.56,"end":2.8,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.7302463054656982},{"word":"currently","start":2.8,"end":3.1999998,"confidence":1.0,"punctuated_word":"currently","sentiment":"negative","sentiment_score":-0.7668883800506592},{"word":"unable","start":3.1999998,"end":3.6,"confidence":0.99902344,"punctuated_word":"unable","sentiment":"negative","sentiment_score":-0.7856220602989197},{"word":"to","start":3.6,"end":3.76,"confidence":0.99902344,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.7749391794204712},{"word":"take","start":3.76,"end":3.9199998,"confidence":1.0,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.829296350479126},{"word":"your","start":3.9199998,"end":4.16,"confidence":0.98291016,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.8399971723556519},{"word":"call","start":4.16,"end":4.66,"confidence":1.0,"punctuated_word":"call.","sentiment":"negative","sentiment_score":-0.7763080596923828},{"word":"please","start":4.7999997,"end":5.12,"confidence":1.0,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.4826988577842712},{"word":"leave","start":5.12,"end":5.3599997,"confidence":0.99609375,"punctuated_word":"leave","sentiment":"negative","sentiment_score":-0.36635008454322815},{"word":"your","start":5.3599997,"end":5.52,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.2889479398727417},{"word":"name","start":5.52,"end":6.02,"confidence":0.98706055,"punctuated_word":"name,","sentiment":"negative","sentiment_score":-0.34377384185791016},{"word":"phone","start":6.08,"end":6.3199997,"confidence":0.64404297,"punctuated_word":"phone","sentiment":"negative","sentiment_score":-0.3830486238002777},{"word":"number","start":6.3199997,"end":6.7999997,"confidence":0.9655762,"punctuated_word":"number,","sentiment":"negative","sentiment_score":-0.4172654747962952},{"word":"and","start":6.7999997,"end":7.2999997,"confidence":0.9716797,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.2378917932510376}],"paragraphs":{"transcript":"\nMy name is Tracy Malik from VCAT. I'm currently unable to take your call. Please leave your name, phone number, and","paragraphs":[{"sentences":[{"text":"My name is Tracy Malik from VCAT.","start":0.24,"end":2.34,"sentiment":"neutral","sentiment_score":-0.018658860586583614},{"text":"I'm currently unable to take your call.","start":2.56,"end":4.66,"sentiment":"negative","sentiment_score":-0.7861853582518441},{"text":"Please leave your name, phone number, and","start":4.7999997,"end":7.2999997,"sentiment":"negative","sentiment_score":-0.35999665941510883}],"sentiment":"negative","sentiment_score":-0.38828029275117887,"num_words":21,"start":0.24,"end":7.2999997}]}}]}],"paragraphs":{"transcript":"\nChannel 1: My name is Tracy Malik from VCAT. I'm currently unable to take your call. Please leave your name, phone number, and","paragraphs":[{"sentences":[{"text":"My name is Tracy Malik from VCAT.","start":0.24,"end":2.34,"sentiment":"neutral","sentiment_score":-0.018658860586583614},{"text":"I'm currently unable to take your call.","start":2.56,"end":4.66,"sentiment":"negative","sentiment_score":-0.7861853582518441},{"text":"Please leave your name, phone number, and","start":4.7999997,"end":7.2999997,"sentiment":"negative","sentiment_score":-0.35999665941510883}],"sentiment":"negative","sentiment_score":-0.38828029275117887,"channel":1,"num_words":21,"start":0.24,"end":7.2999997}]},"summary":{"result":"success","short":"My name is Tracy Malik from VCAT. I'm currently unable to take your call. Please leave your name, phone number, and"},"intents":{"segments":[{"text":"I'm currently unable to take your call.","start_word":7,"end_word":13,"intents":[{"intent":"Capture caller information","confidence_score":0.0056192596}]}]},"sentiments":{"segments":[{"text":"My name is Tracy Malik from VCAT.","start_word":0,"end_word":6,"sentiment":"neutral","sentiment_score":-0.01797940768301487},{"text":"I'm currently unable to take your call. Please leave your name, phone number, and","start_word":7,"end_word":20,"sentiment":"negative","sentiment_score":-0.6015428900718689}],"average":{"sentiment":"negative","sentiment_score":-0.4070217450459798}}}}