{"metadata":{"transaction_key":"deprecated","request_id":"01a0b184-6fc6-7a12-90c3-8e1d43030c9f","sha256":"805a25292413946d45491c509ce2af187d736771799621707139a3946c36d76e","created":"2026-09-17T22:37:23.193Z","duration":32.543938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":40,"output_tokens":40},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":40,"output_tokens":6}},"results":{"channels":[{"alternatives":[{"transcript":"Andrew, I'm calling about cybersecurity.","confidence":0.9707031,"words":[{"word":"andrew","start":5.8399997,"end":6.3399997,"confidence":0.72387695,"punctuated_word":"Andrew,","sentiment":"neutral","sentiment_score":-0.060428254306316376},{"word":"i'm","start":6.48,"end":6.64,"confidence":0.9875488,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.0712873637676239},{"word":"calling","start":6.64,"end":7.04,"confidence":0.9980469,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.08265189081430435},{"word":"about","start":7.04,"end":7.2799997,"confidence":0.9707031,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.11332423985004424},{"word":"cybersecurity","start":7.2799997,"end":7.7799997,"confidence":0.8010254,"punctuated_word":"cybersecurity.","sentiment":"neutral","sentiment_score":-0.05529534071683884}],"paragraphs":{"transcript":"\nAndrew, I'm calling about cybersecurity.","paragraphs":[{"sentences":[{"text":"Andrew, I'm calling about cybersecurity.","start":5.8399997,"end":7.7799997,"sentiment":"neutral","sentiment_score":-0.07659741789102555}],"sentiment":"neutral","sentiment_score":-0.07659741789102555,"num_words":5,"start":5.8399997,"end":7.7799997}]}}]},{"alternatives":[{"transcript":"Hi. If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line.","confidence":1.0,"words":[{"word":"hi","start":0.16,"end":0.39999998,"confidence":0.9951172,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.04894626885652542},{"word":"if","start":0.39999998,"end":0.48,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.006678152829408646},{"word":"you","start":0.48,"end":0.79999995,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.021968498826026917},{"word":"record","start":0.79999995,"end":1.1999999,"confidence":0.99609375,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.02096192911267281},{"word":"your","start":1.1999999,"end":1.36,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.010300982743501663},{"word":"name","start":1.36,"end":1.68,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.03721584007143974},{"word":"and","start":1.68,"end":1.92,"confidence":0.9941406,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.025004927068948746},{"word":"reason","start":1.92,"end":2.24,"confidence":0.85253906,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.04296927899122238},{"word":"for","start":2.24,"end":2.48,"confidence":0.99121094,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.04549601674079895},{"word":"calling","start":2.48,"end":2.8799999,"confidence":1.0,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":-0.060578688979148865},{"word":"i'll","start":2.8799999,"end":3.12,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.022091111168265343},{"word":"see","start":3.12,"end":3.28,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.019335605204105377},{"word":"if","start":3.28,"end":3.4399998,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.027775559574365616},{"word":"this","start":3.4399998,"end":3.6799998,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.03101293370127678},{"word":"person","start":3.6799998,"end":4.0,"confidence":0.99902344,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.032148491591215134},{"word":"is","start":4.0,"end":4.24,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.025885924696922306},{"word":"available","start":4.24,"end":4.74,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.033550627529621124},{"word":"thanks","start":14.08,"end":14.58,"confidence":0.9980469,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.5267803072929382},{"word":"please","start":14.955,"end":15.195,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.2043308466672897},{"word":"stay","start":15.195,"end":15.435,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.11431877315044404},{"word":"on","start":15.435,"end":15.675,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.009409576654434204},{"word":"the","start":15.675,"end":15.835,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1404455453157425},{"word":"line","start":15.835,"end":16.335,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.07995425164699554}],"paragraphs":{"transcript":"\nHi. If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.39999998,"sentiment":"neutral","sentiment_score":0.04894626885652542},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.39999998,"end":4.74,"sentiment":"neutral","sentiment_score":-0.028101141448132694},{"text":"Thanks.","start":14.08,"end":14.58,"sentiment":"positive","sentiment_score":0.5267803072929382},{"text":"Please stay on the line.","start":14.955,"end":16.335,"sentiment":"neutral","sentiment_score":-0.021531879901885986}],"sentiment":"neutral","sentiment_score":0.0008021266726048096,"num_words":23,"start":0.16,"end":16.335}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Andrew, I'm calling about cybersecurity.\n\nChannel 1: Thanks. Please stay on the line.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.39999998,"sentiment":"neutral","sentiment_score":0.04894626885652542},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.39999998,"end":4.74,"sentiment":"neutral","sentiment_score":-0.028101141448132694}],"sentiment":"neutral","sentiment_score":-0.023568940841976332,"channel":1,"num_words":17,"start":0.16,"end":4.74},{"sentences":[{"text":"Andrew, I'm calling about cybersecurity.","start":5.8399997,"end":7.7799997,"sentiment":"neutral","sentiment_score":-0.07659741789102555}],"sentiment":"neutral","sentiment_score":-0.07659741789102555,"channel":0,"num_words":5,"start":5.8399997,"end":7.7799997},{"sentences":[{"text":"Thanks.","start":14.08,"end":14.58,"sentiment":"positive","sentiment_score":0.5267803072929382},{"text":"Please stay on the line.","start":14.955,"end":16.335,"sentiment":"neutral","sentiment_score":-0.021531879901885986}],"sentiment":"neutral","sentiment_score":0.06985348463058472,"channel":1,"num_words":6,"start":14.08,"end":16.335}]},"summary":{"result":"success","short":"Hi. If you record your name and reason for calling, I'll see if this person is available. Andrew, I'm calling about cybersecurity. Thanks. Please stay on the line."},"intents":{"segments":[{"text":"Thanks. Please stay on the line.","start_word":22,"end_word":27,"intents":[{"intent":"Record caller information","confidence_score":0.116843}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Andrew, I'm calling about cybersecurity.","start_word":0,"end_word":21,"sentiment":"neutral","sentiment_score":-0.03622182086110115},{"text":"Thanks.","start_word":22,"end_word":22,"sentiment":"positive","sentiment_score":0.5267803072929382},{"text":"Please stay on the line.","start_word":23,"end_word":27,"sentiment":"neutral","sentiment_score":0.010104907676577568}],"average":{"sentiment":"neutral","sentiment_score":-0.0011227048933506012}}}}