{"metadata":{"transaction_key":"deprecated","request_id":"019f1bb5-c821-7eb0-8018-afffe16e2a80","sha256":"05d94f9de19acdffdc2c904623821ce37e941a2b0b7150ac25793816fc88b058","created":"2026-07-01T03:25:27.240Z","duration":50.975937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":174,"output_tokens":48},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":199,"output_tokens":199},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":199,"output_tokens":15}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, sir. Good afternoon. This is Abby from TechnoWands in Springfield, Brisbane. Is this mister Anthony Goldman in Prestige in Home Care? Yes. We wanted to reach out to you, sir, because we've spoken with you in the past. Actually, Daniel from TechnoOne asked me to reach out to you to confirm if it's still you have the same interest because we have a note here that you're coming up for an IT review towards the middle of this year. Is that correct? Ah, okay. You're no longer there. Ah, okay. But no problem, sir. Thank you so much for your time. You take care. Bye bye.","confidence":0.99902344,"words":[{"word":"hi","start":2.3999999,"end":2.72,"confidence":0.9941406,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.15610745549201965},{"word":"sir","start":2.72,"end":3.1999998,"confidence":0.9980469,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.18930503726005551},{"word":"good","start":3.1999998,"end":3.4399998,"confidence":0.9951172,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4087562561035156},{"word":"afternoon","start":3.4399998,"end":3.9399998,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.32214611768722534},{"word":"this","start":4.08,"end":4.24,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.22531715035438535},{"word":"is","start":4.24,"end":4.48,"confidence":0.99609375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.176296666264534},{"word":"abby","start":4.48,"end":4.7999997,"confidence":0.4736328,"punctuated_word":"Abby","sentiment":"neutral","sentiment_score":0.10515274107456209},{"word":"from","start":4.7999997,"end":5.2799997,"confidence":0.9980469,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.10077990591526031},{"word":"technowands","start":5.2799997,"end":5.7799997,"confidence":0.8175049,"punctuated_word":"TechnoWands","sentiment":"neutral","sentiment_score":0.1021326780319214},{"word":"in","start":6.16,"end":6.48,"confidence":0.9951172,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.090290404856205},{"word":"springfield","start":6.48,"end":6.98,"confidence":0.9782715,"punctuated_word":"Springfield,","sentiment":"neutral","sentiment_score":0.11050651967525482},{"word":"brisbane","start":7.2,"end":7.7,"confidence":0.8952637,"punctuated_word":"Brisbane.","sentiment":"neutral","sentiment_score":0.13629843294620514},{"word":"is","start":7.7599998,"end":7.9199996,"confidence":1.0,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.05450410395860672},{"word":"this","start":7.9199996,"end":8.24,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.06150205060839653},{"word":"mister","start":8.24,"end":8.72,"confidence":0.9970703,"punctuated_word":"mister","sentiment":"neutral","sentiment_score":0.05401580408215523},{"word":"anthony","start":8.72,"end":9.22,"confidence":1.0,"punctuated_word":"Anthony","sentiment":"neutral","sentiment_score":0.04774192348122597},{"word":"goldman","start":9.599999,"end":10.099999,"confidence":0.8852539,"punctuated_word":"Goldman","sentiment":"neutral","sentiment_score":0.05290093272924423},{"word":"in","start":10.639999,"end":10.96,"confidence":0.96777344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.0409478098154068},{"word":"prestige","start":10.96,"end":11.44,"confidence":0.99365234,"punctuated_word":"Prestige","sentiment":"neutral","sentiment_score":0.08378501236438751},{"word":"in","start":11.44,"end":11.679999,"confidence":0.4724121,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.04612816125154495},{"word":"home","start":11.679999,"end":11.92,"confidence":0.8457031,"punctuated_word":"Home","sentiment":"neutral","sentiment_score":0.07158972322940826},{"word":"care","start":11.92,"end":12.42,"confidence":0.79296875,"punctuated_word":"Care?","sentiment":"neutral","sentiment_score":0.04915136098861694},{"word":"yes","start":14.605,"end":14.924999,"confidence":0.9230957,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.12866991758346558},{"word":"we","start":15.085,"end":15.325,"confidence":0.9863281,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.1716335564851761},{"word":"wanted","start":15.325,"end":15.6449995,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.1442488431930542},{"word":"to","start":15.6449995,"end":15.724999,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.14694535732269287},{"word":"reach","start":15.724999,"end":15.965,"confidence":1.0,"punctuated_word":"reach","sentiment":"neutral","sentiment_score":0.17976434528827667},{"word":"out","start":15.965,"end":16.045,"confidence":0.99902344,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.15333715081214905},{"word":"to","start":16.045,"end":16.205,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.16377787292003632},{"word":"you","start":16.205,"end":16.365,"confidence":0.9975586,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.2272084355354309},{"word":"sir","start":16.365,"end":16.605,"confidence":0.9975586,"punctuated_word":"sir,","sentiment":"neutral","sentiment_score":0.2252521961927414},{"word":"because","start":16.605,"end":16.845,"confidence":1.0,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.20259107649326324},{"word":"we've","start":16.845,"end":17.085,"confidence":0.97998047,"punctuated_word":"we've","sentiment":"neutral","sentiment_score":0.1705257147550583},{"word":"spoken","start":17.085,"end":17.564999,"confidence":0.99902344,"punctuated_word":"spoken","sentiment":"neutral","sentiment_score":0.15769624710083008},{"word":"with","start":17.564999,"end":17.725,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.16593164205551147},{"word":"you","start":17.725,"end":17.965,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1859898716211319},{"word":"in","start":17.965,"end":18.045,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.1247209683060646},{"word":"the","start":18.045,"end":18.285,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.12964050471782684},{"word":"past","start":18.285,"end":18.765,"confidence":0.99609375,"punctuated_word":"past.","sentiment":"neutral","sentiment_score":0.14159491658210754},{"word":"actually","start":18.765,"end":19.164999,"confidence":0.9995117,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":0.13545143604278564},{"word":"daniel","start":19.164999,"end":19.664999,"confidence":0.6484375,"punctuated_word":"Daniel","sentiment":"neutral","sentiment_score":0.1128615289926529},{"word":"from","start":20.205,"end":20.525,"confidence":0.9873047,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.1297307163476944},{"word":"technoone","start":20.525,"end":21.025,"confidence":0.7489421,"punctuated_word":"TechnoOne","sentiment":"neutral","sentiment_score":0.10694271326065063},{"word":"asked","start":21.244999,"end":21.485,"confidence":0.9873047,"punctuated_word":"asked","sentiment":"neutral","sentiment_score":0.12462016940116882},{"word":"me","start":21.485,"end":21.645,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.1138974130153656},{"word":"to","start":21.645,"end":21.805,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08900929987430573},{"word":"reach","start":21.805,"end":22.045,"confidence":1.0,"punctuated_word":"reach","sentiment":"neutral","sentiment_score":0.09610136598348618},{"word":"out","start":22.045,"end":22.205,"confidence":0.99902344,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.09971347451210022},{"word":"to","start":22.205,"end":22.365,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.114251047372818},{"word":"you","start":22.365,"end":22.685,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.12611457705497742},{"word":"to","start":22.685,"end":22.925,"confidence":0.9921875,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09224054962396622},{"word":"confirm","start":22.925,"end":23.425,"confidence":1.0,"punctuated_word":"confirm","sentiment":"neutral","sentiment_score":0.14602966606616974},{"word":"if","start":23.805,"end":23.965,"confidence":0.99609375,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.12210053205490112},{"word":"it's","start":23.965,"end":24.285,"confidence":0.97753906,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.10829120129346848},{"word":"still","start":24.285,"end":24.685,"confidence":0.99902344,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.08830234408378601},{"word":"you","start":24.845,"end":25.005,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10406358540058136},{"word":"have","start":25.005,"end":25.244999,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.0930861383676529},{"word":"the","start":25.244999,"end":25.325,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08081736415624619},{"word":"same","start":25.325,"end":25.564999,"confidence":1.0,"punctuated_word":"same","sentiment":"neutral","sentiment_score":0.11267110705375671},{"word":"interest","start":25.564999,"end":26.064999,"confidence":0.99609375,"punctuated_word":"interest","sentiment":"neutral","sentiment_score":0.08521918952465057},{"word":"because","start":26.125,"end":26.625,"confidence":0.5366211,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.10314864665269852},{"word":"we","start":27.21,"end":27.289999,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.0914524644613266},{"word":"have","start":27.289999,"end":27.449999,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.08525773882865906},{"word":"a","start":27.449999,"end":27.609999,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.10346733778715134},{"word":"note","start":27.609999,"end":27.93,"confidence":1.0,"punctuated_word":"note","sentiment":"neutral","sentiment_score":0.08057230710983276},{"word":"here","start":27.93,"end":28.17,"confidence":1.0,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.0922684445977211},{"word":"that","start":28.17,"end":28.41,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.09352433681488036},{"word":"you're","start":28.41,"end":28.65,"confidence":1.0,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.05923531576991081},{"word":"coming","start":28.65,"end":28.97,"confidence":1.0,"punctuated_word":"coming","sentiment":"neutral","sentiment_score":0.0573313944041729},{"word":"up","start":28.97,"end":29.289999,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.05632879585027695},{"word":"for","start":29.289999,"end":29.609999,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.0608467161655426},{"word":"an","start":29.609999,"end":29.849998,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.0601736381649971},{"word":"it","start":29.849998,"end":30.25,"confidence":1.0,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":0.09383490681648254},{"word":"review","start":30.25,"end":30.75,"confidence":0.99902344,"punctuated_word":"review","sentiment":"neutral","sentiment_score":0.03361731767654419},{"word":"towards","start":31.21,"end":31.689999,"confidence":0.9980469,"punctuated_word":"towards","sentiment":"neutral","sentiment_score":0.03384362533688545},{"word":"the","start":31.689999,"end":31.849998,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04156716912984848},{"word":"middle","start":31.849998,"end":32.25,"confidence":1.0,"punctuated_word":"middle","sentiment":"neutral","sentiment_score":0.04735516756772995},{"word":"of","start":32.25,"end":32.57,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.050048500299453735},{"word":"this","start":32.57,"end":32.809998,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.046357810497283936},{"word":"year","start":32.809998,"end":33.309998,"confidence":0.9951172,"punctuated_word":"year.","sentiment":"neutral","sentiment_score":0.0518157035112381},{"word":"is","start":34.25,"end":34.41,"confidence":0.99902344,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.060966212302446365},{"word":"that","start":34.41,"end":34.649998,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.06145424023270607},{"word":"correct","start":34.649998,"end":35.149998,"confidence":1.0,"punctuated_word":"correct?","sentiment":"neutral","sentiment_score":0.03511202707886696},{"word":"ah","start":42.375,"end":42.615,"confidence":0.72058105,"punctuated_word":"Ah,","sentiment":"neutral","sentiment_score":-0.11398258805274963},{"word":"okay","start":42.615,"end":42.935,"confidence":0.99902344,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.11356455087661745},{"word":"you're","start":42.935,"end":43.175,"confidence":0.9975586,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":-0.14906685054302216},{"word":"no","start":43.175,"end":43.415,"confidence":0.99902344,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.23037801682949063},{"word":"longer","start":43.415,"end":43.655,"confidence":1.0,"punctuated_word":"longer","sentiment":"neutral","sentiment_score":-0.2593801021575928},{"word":"there","start":43.655,"end":44.155,"confidence":0.90771484,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":-0.18449518084526065},{"word":"ah","start":45.335,"end":45.655,"confidence":0.74401855,"punctuated_word":"Ah,","sentiment":"neutral","sentiment_score":-0.006269495934247971},{"word":"okay","start":45.655,"end":46.055,"confidence":0.99853516,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.011624334380030632},{"word":"but","start":46.055,"end":46.295002,"confidence":0.98291016,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.035736165940761566},{"word":"no","start":46.295002,"end":46.455,"confidence":0.97998047,"punctuated_word":"no","sentiment":"neutral","sentiment_score":0.07787671685218811},{"word":"problem","start":46.455,"end":46.695,"confidence":0.99316406,"punctuated_word":"problem,","sentiment":"neutral","sentiment_score":0.23346278071403503},{"word":"sir","start":46.695,"end":46.935,"confidence":0.9975586,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.2594360113143921},{"word":"thank","start":46.935,"end":47.095,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5463114976882935},{"word":"you","start":47.095,"end":47.175,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6024922728538513},{"word":"so","start":47.175,"end":47.335,"confidence":0.99902344,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.6431804299354553},{"word":"much","start":47.335,"end":47.495,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.6066336631774902},{"word":"for","start":47.495,"end":47.655,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6119762063026428},{"word":"your","start":47.655,"end":47.895,"confidence":0.9970703,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.5660485029220581},{"word":"time","start":47.895,"end":48.135002,"confidence":0.9951172,"punctuated_word":"time.","sentiment":"positive","sentiment_score":0.6036425828933716},{"word":"you","start":48.135002,"end":48.375,"confidence":0.9980469,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.3197360932826996},{"word":"take","start":48.375,"end":48.615,"confidence":1.0,"punctuated_word":"take","sentiment":"neutral","sentiment_score":0.29681381583213806},{"word":"care","start":48.615,"end":49.115,"confidence":1.0,"punctuated_word":"care.","sentiment":"neutral","sentiment_score":0.2555255889892578},{"word":"bye","start":49.495003,"end":49.655,"confidence":0.98291016,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.10355787724256516},{"word":"bye","start":49.655,"end":50.155,"confidence":0.9975586,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.07469020783901215}],"paragraphs":{"transcript":"\nHi, sir. Good afternoon. This is Abby from TechnoWands in Springfield, Brisbane. Is this mister Anthony Goldman in Prestige in Home Care? Yes.\n\nWe wanted to reach out to you, sir, because we've spoken with you in the past. Actually, Daniel from TechnoOne asked me to reach out to you to confirm if it's still you have the same interest because we have a note here that you're coming up for an IT review towards the middle of this year. Is that correct? Ah, okay. You're no longer there.\n\nAh, okay. But no problem, sir. Thank you so much for your time. You take care. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi, sir.","start":2.3999999,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.1727062463760376},{"text":"Good afternoon.","start":3.1999998,"end":3.9399998,"sentiment":"positive","sentiment_score":0.3654511868953705},{"text":"This is Abby from TechnoWands in Springfield, Brisbane.","start":4.08,"end":7.7,"sentiment":"neutral","sentiment_score":0.130846812389791},{"text":"Is this mister Anthony Goldman in Prestige in Home Care?","start":7.7599998,"end":12.42,"sentiment":"neutral","sentiment_score":0.05622668825089931},{"text":"Yes.","start":14.605,"end":14.924999,"sentiment":"neutral","sentiment_score":0.12866991758346558}],"sentiment":"neutral","sentiment_score":0.12234896372841753,"num_words":23,"start":2.3999999,"end":14.924999},{"sentences":[{"text":"We wanted to reach out to you, sir, because we've spoken with you in the past.","start":15.085,"end":18.765,"sentiment":"neutral","sentiment_score":0.16817866871133447},{"text":"Actually, Daniel from TechnoOne asked me to reach out to you to confirm if it's still you have the same interest because we have a note here that you're coming up for an IT review towards the middle of this year.","start":18.765,"end":33.309998,"sentiment":"neutral","sentiment_score":0.08837957943721515},{"text":"Is that correct?","start":34.25,"end":35.149998,"sentiment":"neutral","sentiment_score":0.05251082653800646},{"text":"Ah, okay.","start":42.375,"end":42.935,"sentiment":"neutral","sentiment_score":-0.11377356946468353},{"text":"You're no longer there.","start":42.935,"end":44.155,"sentiment":"neutral","sentiment_score":-0.20583003759384155}],"sentiment":"neutral","sentiment_score":0.08213767646388574,"num_words":66,"start":15.085,"end":44.155},{"sentences":[{"text":"Ah, okay.","start":45.335,"end":46.055,"sentiment":"neutral","sentiment_score":0.0026774192228913307},{"text":"But no problem, sir.","start":46.055,"end":46.935,"sentiment":"neutral","sentiment_score":0.1516279187053442},{"text":"Thank you so much for your time.","start":46.935,"end":48.135002,"sentiment":"positive","sentiment_score":0.5971835936818805},{"text":"You take care.","start":48.135002,"end":49.115,"sentiment":"neutral","sentiment_score":0.29069183270136517},{"text":"Bye bye.","start":49.495003,"end":50.155,"sentiment":"neutral","sentiment_score":0.08912404254078865}],"sentiment":"neutral","sentiment_score":0.3245819584569997,"num_words":18,"start":45.335,"end":50.155}]}}]},{"alternatives":[{"transcript":"Anthony Goldman. Hello? Yes. No. The your information's out of date. I don't run that part of the organization anymore. No. Thank you. Bye bye. Bye.","confidence":0.9921875,"words":[{"word":"anthony","start":0.24,"end":0.48,"confidence":0.9526367,"punctuated_word":"Anthony","sentiment":"neutral","sentiment_score":0.016504406929016113},{"word":"goldman","start":0.48,"end":0.98,"confidence":0.76953125,"punctuated_word":"Goldman.","sentiment":"neutral","sentiment_score":0.015811612829566002},{"word":"hello","start":4.3199997,"end":4.8199997,"confidence":0.96606445,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.19579020142555237},{"word":"yes","start":13.5199995,"end":13.785,"confidence":0.9172363,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.09839780628681184},{"word":"no","start":36.08,"end":36.58,"confidence":0.84936523,"punctuated_word":"No.","sentiment":"negative","sentiment_score":-0.4123175442218781},{"word":"the","start":36.64,"end":36.96,"confidence":0.33129883,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.4956902265548706},{"word":"your","start":37.2,"end":37.44,"confidence":0.9892578,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.46219754219055176},{"word":"information's","start":37.44,"end":37.94,"confidence":0.8925781,"punctuated_word":"information's","sentiment":"negative","sentiment_score":-0.45302173495292664},{"word":"out","start":38.08,"end":38.32,"confidence":0.9980469,"punctuated_word":"out","sentiment":"negative","sentiment_score":-0.5612263679504395},{"word":"of","start":38.32,"end":38.4,"confidence":0.99902344,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.4843370318412781},{"word":"date","start":38.4,"end":38.72,"confidence":0.9926758,"punctuated_word":"date.","sentiment":"negative","sentiment_score":-0.4756788909435272},{"word":"i","start":38.72,"end":38.8,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4522000551223755},{"word":"don't","start":38.8,"end":38.96,"confidence":0.99609375,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.367083877325058},{"word":"run","start":38.96,"end":39.2,"confidence":0.99316406,"punctuated_word":"run","sentiment":"negative","sentiment_score":-0.4301177263259888},{"word":"that","start":39.2,"end":39.6,"confidence":0.9970703,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.504887580871582},{"word":"part","start":39.6,"end":39.84,"confidence":0.9921875,"punctuated_word":"part","sentiment":"negative","sentiment_score":-0.35066014528274536},{"word":"of","start":39.84,"end":39.92,"confidence":1.0,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.387186735868454},{"word":"the","start":39.92,"end":40.08,"confidence":0.99902344,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3743179142475128},{"word":"organization","start":40.08,"end":40.58,"confidence":0.99902344,"punctuated_word":"organization","sentiment":"negative","sentiment_score":-0.44785189628601074},{"word":"anymore","start":40.96,"end":41.46,"confidence":0.9970703,"punctuated_word":"anymore.","sentiment":"negative","sentiment_score":-0.4129035770893097},{"word":"no","start":44.48,"end":44.98,"confidence":0.98657227,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.09310834854841232},{"word":"thank","start":47.84094,"end":48.080936,"confidence":0.9790039,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.518699049949646},{"word":"you","start":48.080936,"end":48.560936,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3810967803001404},{"word":"bye","start":48.560936,"end":48.720936,"confidence":0.9790039,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.2687206268310547},{"word":"bye","start":48.720936,"end":49.220936,"confidence":0.99658203,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.1571161448955536},{"word":"bye","start":49.280937,"end":49.780937,"confidence":0.9797363,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.12582175433635712}],"paragraphs":{"transcript":"\nAnthony Goldman. Hello? Yes. No. The your information's out of date.\n\nI don't run that part of the organization anymore. No. Thank you. Bye bye. Bye.","paragraphs":[{"sentences":[{"text":"Anthony Goldman.","start":0.24,"end":0.98,"sentiment":"neutral","sentiment_score":0.016158009879291058},{"text":"Hello?","start":4.3199997,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.19579020142555237},{"text":"Yes.","start":13.5199995,"end":13.785,"sentiment":"neutral","sentiment_score":0.09839780628681184},{"text":"No.","start":36.08,"end":36.58,"sentiment":"negative","sentiment_score":-0.4123175442218781},{"text":"The your information's out of date.","start":36.64,"end":38.72,"sentiment":"negative","sentiment_score":-0.4886919657389323}],"sentiment":"neutral","sentiment_score":-0.27436048283495684,"num_words":11,"start":0.24,"end":38.72},{"sentences":[{"text":"I don't run that part of the organization anymore.","start":38.72,"end":41.46,"sentiment":"negative","sentiment_score":-0.4141343898243374},{"text":"No.","start":44.48,"end":44.98,"sentiment":"neutral","sentiment_score":-0.09310834854841232},{"text":"Thank you.","start":47.84094,"end":48.560936,"sentiment":"positive","sentiment_score":0.4498979151248932},{"text":"Bye bye.","start":48.560936,"end":49.220936,"sentiment":"neutral","sentiment_score":0.21291838586330414},{"text":"Bye.","start":49.280937,"end":49.780937,"sentiment":"neutral","sentiment_score":0.12582175433635712}],"sentiment":"neutral","sentiment_score":-0.15792423337697983,"num_words":15,"start":38.72,"end":49.780937}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Anthony Goldman.\n\nChannel 0: Hi, sir. Good afternoon. This is\n\nChannel 1: Hello?\n\nChannel 0: Abby from TechnoWands in Springfield, Brisbane. Is this mister Anthony Goldman in Prestige in Home Care?\n\nChannel 1: Yes.\n\nChannel 0: Yes. We wanted to reach out to you, sir, because we've spoken with you in the past. Actually, Daniel from TechnoOne asked me to reach out to you to confirm if it's still you have the same interest because we have a note here that you're coming up for an IT review towards the middle of this year. Is that correct?\n\nChannel 1: No. The your information's out of date. I don't run that part of the organization anymore.\n\nChannel 0: Ah, okay. You're no longer there.\n\nChannel 1: No.\n\nChannel 0: Ah, okay. But no problem, sir. Thank you so much for your\n\nChannel 1: Thank\n\nChannel 0: time.\n\nChannel 1: you.\n\nChannel 0: You take\n\nChannel 1: Bye\n\nChannel 0: care.\n\nChannel 1: bye. Bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Anthony Goldman.","start":0.24,"end":0.98,"sentiment":"neutral","sentiment_score":0.016158009879291058}],"sentiment":"neutral","sentiment_score":0.016158009879291058,"channel":1,"num_words":2,"start":0.24,"end":0.98},{"sentences":[{"text":"Hi, sir.","start":2.3999999,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.1727062463760376},{"text":"Good afternoon.","start":3.1999998,"end":3.9399998,"sentiment":"positive","sentiment_score":0.3654511868953705},{"text":"This is","start":4.08,"end":4.48,"sentiment":"neutral","sentiment_score":0.2008069083094597}],"sentiment":"neutral","sentiment_score":0.2463214471936226,"channel":0,"num_words":6,"start":2.3999999,"end":4.48},{"sentences":[{"text":"Hello?","start":4.3199997,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.19579020142555237}],"sentiment":"neutral","sentiment_score":0.19579020142555237,"channel":1,"num_words":1,"start":4.3199997,"end":4.8199997},{"sentences":[{"text":"Abby from TechnoWands in Springfield, Brisbane.","start":4.48,"end":7.7,"sentiment":"neutral","sentiment_score":0.10752678041656812},{"text":"Is this mister Anthony Goldman in Prestige in Home Care?","start":7.7599998,"end":12.42,"sentiment":"neutral","sentiment_score":0.05622668825089931}],"sentiment":"neutral","sentiment_score":0.07546422281302512,"channel":0,"num_words":16,"start":4.48,"end":12.42},{"sentences":[{"text":"Yes.","start":13.5199995,"end":13.785,"sentiment":"neutral","sentiment_score":0.09839780628681184}],"sentiment":"neutral","sentiment_score":0.09839780628681184,"channel":1,"num_words":1,"start":13.5199995,"end":13.785},{"sentences":[{"text":"Yes.","start":14.605,"end":14.924999,"sentiment":"neutral","sentiment_score":0.12866991758346558},{"text":"We wanted to reach out to you, sir, because we've spoken with you in the past.","start":15.085,"end":18.765,"sentiment":"neutral","sentiment_score":0.16817866871133447},{"text":"Actually, Daniel from TechnoOne asked me to reach out to you to confirm if it's still you have the same interest because we have a note here that you're coming up for an IT review towards the middle of this year.","start":18.765,"end":33.309998,"sentiment":"neutral","sentiment_score":0.08837957943721515},{"text":"Is that correct?","start":34.25,"end":35.149998,"sentiment":"neutral","sentiment_score":0.05251082653800646}],"sentiment":"neutral","sentiment_score":0.10820694841810914,"channel":0,"num_words":61,"start":14.605,"end":35.149998},{"sentences":[{"text":"No.","start":36.08,"end":36.58,"sentiment":"negative","sentiment_score":-0.4123175442218781},{"text":"The your information's out of date.","start":36.64,"end":38.72,"sentiment":"negative","sentiment_score":-0.4886919657389323},{"text":"I don't run that part of the organization anymore.","start":38.72,"end":41.46,"sentiment":"negative","sentiment_score":-0.4141343898243374}],"sentiment":"negative","sentiment_score":-0.4419799279421568,"channel":1,"num_words":16,"start":36.08,"end":41.46},{"sentences":[{"text":"Ah, okay.","start":42.375,"end":42.935,"sentiment":"neutral","sentiment_score":-0.11377356946468353},{"text":"You're no longer there.","start":42.935,"end":44.155,"sentiment":"neutral","sentiment_score":-0.20583003759384155}],"sentiment":"neutral","sentiment_score":-0.17514454821745554,"channel":0,"num_words":6,"start":42.375,"end":44.155},{"sentences":[{"text":"No.","start":44.48,"end":44.98,"sentiment":"neutral","sentiment_score":-0.09310834854841232}],"sentiment":"neutral","sentiment_score":-0.09310834854841232,"channel":1,"num_words":1,"start":44.48,"end":44.98},{"sentences":[{"text":"Ah, okay.","start":45.335,"end":46.055,"sentiment":"neutral","sentiment_score":0.0026774192228913307},{"text":"But no problem, sir.","start":46.055,"end":46.935,"sentiment":"neutral","sentiment_score":0.1516279187053442},{"text":"Thank you so much for your","start":46.935,"end":47.895,"sentiment":"positive","sentiment_score":0.5961070954799652}],"sentiment":"positive","sentiment_score":0.3490424238455792,"channel":0,"num_words":12,"start":45.335,"end":47.895},{"sentences":[{"text":"Thank","start":47.84094,"end":48.080936,"sentiment":"positive","sentiment_score":0.518699049949646}],"sentiment":"positive","sentiment_score":0.518699049949646,"channel":1,"num_words":1,"start":47.84094,"end":48.080936},{"sentences":[{"text":"time.","start":47.895,"end":48.135002,"sentiment":"positive","sentiment_score":0.6036425828933716}],"sentiment":"positive","sentiment_score":0.6036425828933716,"channel":0,"num_words":1,"start":47.895,"end":48.135002},{"sentences":[{"text":"you.","start":48.080936,"end":48.560936,"sentiment":"positive","sentiment_score":0.3810967803001404}],"sentiment":"positive","sentiment_score":0.3810967803001404,"channel":1,"num_words":1,"start":48.080936,"end":48.560936},{"sentences":[{"text":"You take","start":48.135002,"end":48.615,"sentiment":"neutral","sentiment_score":0.3082749545574188}],"sentiment":"neutral","sentiment_score":0.3082749545574188,"channel":0,"num_words":2,"start":48.135002,"end":48.615},{"sentences":[{"text":"Bye","start":48.560936,"end":48.720936,"sentiment":"neutral","sentiment_score":0.2687206268310547}],"sentiment":"neutral","sentiment_score":0.2687206268310547,"channel":1,"num_words":1,"start":48.560936,"end":48.720936},{"sentences":[{"text":"care.","start":48.615,"end":49.115,"sentiment":"neutral","sentiment_score":0.2555255889892578}],"sentiment":"neutral","sentiment_score":0.2555255889892578,"channel":0,"num_words":1,"start":48.615,"end":49.115},{"sentences":[{"text":"bye.","start":48.720936,"end":49.220936,"sentiment":"neutral","sentiment_score":0.1571161448955536},{"text":"Bye.","start":49.280937,"end":49.780937,"sentiment":"neutral","sentiment_score":0.12582175433635712}],"sentiment":"neutral","sentiment_score":0.14146894961595535,"channel":1,"num_words":2,"start":48.720936,"end":49.780937},{"sentences":[{"text":"Bye bye.","start":49.495003,"end":50.155,"sentiment":"neutral","sentiment_score":0.08912404254078865}],"sentiment":"neutral","sentiment_score":0.08912404254078865,"channel":0,"num_words":2,"start":49.495003,"end":50.155}]},"summary":{"result":"success","short":"The representative from TechnoWands called Anthony Goldman in Home Care to confirm his interest in a potential IT review. Anthony informs the representative that his information is out of date and the representative thanks him for his time and ends the call."},"intents":{"segments":[{"text":"We wanted to reach out to you, sir, because we've spoken with you in the past. Actually, Daniel from TechnoOne asked me to reach out to you to confirm if it's still you have the same interest because we have a note here that you're coming up for an IT review towards the middle of this year. Is that correct? No.","start_word":27,"end_word":87,"intents":[{"intent":"Confirm interest","confidence_score":0.32769078},{"intent":"Confirm understanding","confidence_score":0.014603071}]},{"text":"Thank you so much for your Thank time. you. You take Bye care. bye. Bye. Bye bye.","start_word":116,"end_word":132,"intents":[{"intent":"End conversation","confidence_score":0.009663915},{"intent":"End conversation","confidence_score":0.42801043}]}]},"sentiments":{"segments":[{"text":"Anthony Goldman. Hi, sir.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.10489658266305923},{"text":"Good afternoon.","start_word":4,"end_word":5,"sentiment":"positive","sentiment_score":0.35101616382598877},{"text":"This is Hello? Abby from TechnoWands in Springfield, Brisbane. Is this mister Anthony Goldman in Prestige in Home Care? Yes. Yes. We wanted to reach out to you, sir, because we've spoken with you in the past. Actually, Daniel from TechnoOne asked me to reach out to you to confirm if it's still you have the same interest because we have a note here that you're coming up for an IT review towards the middle of this year. Is that correct?","start_word":6,"end_word":86,"sentiment":"neutral","sentiment_score":0.10705975443124773},{"text":"No. The your information's out of date. I don't run that part of the organization anymore.","start_word":87,"end_word":102,"sentiment":"negative","sentiment_score":-0.43533873558044434},{"text":"Ah, okay. You're no longer there. No. Ah, okay. But no problem, sir.","start_word":103,"end_word":115,"sentiment":"neutral","sentiment_score":-0.024070993065834045},{"text":"Thank you so much for your Thank time. you.","start_word":116,"end_word":124,"sentiment":"positive","sentiment_score":0.5513473153114319},{"text":"You take Bye care. bye. Bye. Bye bye.","start_word":125,"end_word":132,"sentiment":"neutral","sentiment_score":0.17770403623580933}],"average":{"sentiment":"neutral","sentiment_score":0.0627291693759324}}}}