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Just before I go any further, I just need to let you know that our calls are recorded for quality and coaching purposes. Is that okay? Yep. And, Darren, just to ensure I am only speaking with you and sharing your information with yourself, can you please confirm your full name, date of birth, and address, please? Perfect. Thank you so much for that. How's your day been so far? Yay. It's Friday. I'm just ringing to hopefully book you in for your annual review for your superannuation and insurance policies that we take care of for you. So I was just wondering, is there a specific day of the week that works best for you? We don't. Sorry. No. Friday is unfortunately out. Next one. What are the following one would be okay? Are you available at in the morning anytime? No? Okay. Let me just have a look. I'll just put you on hold. It won't be a second. Sorry, Darren. Are you there? Yep. Alright. I'm just looking with the because we're based in Queensland. With the time difference, what I could do potentially is earlier in the morning before you start work if you like. I feel I feel you there. Yep. Yeah. No. That's okay. I can do Monday to Thursday in the afternoon. A Thursday? Okay. Let me have a look. Thursday, September 3. Is that okay with you? Okay. Fantastic. So I'll book that in. That's Thursday. Yep. Sure. No worries. And that's September, 03:30 WA time. Alright. Would you like me to send you through a invitation for your your calendar, for your diary? No? Alright. Beautiful. I will do that, and I will speak to you then. Thank you. Bye. 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Darren. It's Jenna here from Oakview Financial. How are you today? I'm good. Thank you.\n\nJust before I go any further, I just need to let you know that our calls are recorded for quality and coaching purposes. Is that okay? Yep. And, Darren, just to ensure I am only speaking with you and sharing your information with yourself, can you please confirm your full name, date of birth, and address, please? Perfect.\n\nThank you so much for that. How's your day been so far? Yay. It's Friday. I'm just ringing to hopefully book you in for your annual review for your superannuation and insurance policies that we take care of for you.\n\nSo I was just wondering, is there a specific day of the week that works best for you? We don't. Sorry. No. Friday is unfortunately out.\n\nNext one. What are the following one would be okay? Are you available at in the morning anytime? No? Okay.\n\nLet me just have a look. I'll just put you on hold. It won't be a second. Sorry, Darren. Are you there?\n\nYep. Alright. I'm just looking with the because we're based in Queensland. With the time difference, what I could do potentially is earlier in the morning before you start work if you like. I feel I feel you there.\n\nYep. Yeah. No. That's okay. I can do Monday to Thursday in the afternoon.\n\nA Thursday? Okay. Let me have a look. Thursday, September 3. Is that okay with you?\n\nOkay. Fantastic. So I'll book that in. That's Thursday. Yep.\n\nSure. No worries. And that's September, 03:30 WA time. Alright. Would you like me to send you through a invitation for your your calendar, for your diary?\n\nNo? Alright. Beautiful. I will do that, and I will speak to you then. Thank you.\n\nBye. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Darren.","start":2.24,"end":2.96,"sentiment":"neutral","sentiment_score":0.18436919152736664},{"text":"It's Jenna here from Oakview Financial.","start":2.96,"end":4.74,"sentiment":"neutral","sentiment_score":0.26013630380233127},{"text":"How are you today?","start":4.88,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.29267994314432144},{"text":"I'm good.","start":7.68,"end":8.24,"sentiment":"positive","sentiment_score":0.5847963094711304},{"text":"Thank you.","start":8.24,"end":8.8,"sentiment":"positive","sentiment_score":0.6426237523555756}],"sentiment":"positive","sentiment_score":0.34719475638121367,"num_words":16,"start":2.24,"end":8.8},{"sentences":[{"text":"Just before I go any further, I just need to let you know that our calls are recorded for quality and coaching purposes.","start":8.8,"end":13.7,"sentiment":"neutral","sentiment_score":0.05624473605142987},{"text":"Is that 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It's Jenna here from Oakview Financial. How are you today?\n\nChannel 1: Good. And yourself?\n\nChannel 0: I'm good. Thank you. Just before I go any further, I just need to let you know that our calls are recorded for quality and coaching purposes. Is that okay? Yep.\n\nAnd, Darren, just to ensure I am only speaking with you and sharing your information with yourself, can you please confirm your full name, date of birth, and address, please?\n\nChannel 1: Darryl McElroy, near the 7844 Ridley Street, Bogar 671\n\nChannel 0: Perfect. Thank you so much for that. How's your day been so far?\n\nChannel 1: four. Yeah. So far so good for a Friday. Yeah.\n\nChannel 0: Yay. It's Friday. I'm just ringing to hopefully book you in for your annual review for your superannuation and insurance policies that we take care of for you.\n\nChannel 1: Yeah.\n\nChannel 0: So I was just wondering, is there a specific day of the week that works best for you?\n\nChannel 1: Yeah. Did they start the Sundays or\n\nChannel 0: We don't.\n\nChannel 1: alright.\n\nChannel 0: Sorry. No.\n\nChannel 1: See you next Friday, 04:00, something like\n\nChannel 0: Friday is unfortunately out. Next one. What are the following one\n\nChannel 1: that. Yep.\n\nChannel 0: would be okay?\n\nChannel 1: Yeah. Yeah. I'll see.\n\nChannel 0: Are you available at in the morning anytime?\n\nChannel 1: No. I'm at work.\n\nChannel 0: No? Okay. Let me just have a look. I'll just put you on hold. It won't be a second.\n\nSorry, Darren. Are you there?\n\nChannel 1: Yep.\n\nChannel 0: Yep. Alright. I'm just looking with the because we're based in Queensland. With the time difference, what I could do potentially is earlier in the morning before you start work if you like.\n\nChannel 1: Yeah. I'm usually up because I've got a seven year old, so I'm, like, up sorting her up first thing in the morning,\n\nChannel 0: I\n\nChannel 1: and I'm\n\nChannel 0: feel\n\nChannel 1: straight\n\nChannel 0: I\n\nChannel 1: away\n\nChannel 0: feel\n\nChannel 1: pretty\n\nChannel 0: you\n\nChannel 1: much.\n\nChannel 0: there. Yep.\n\nChannel 1: Yeah. Unless I'm waking up four in the morning, I really don't wanna do that.\n\nChannel 0: Yeah. No. That's okay. I can do Monday to Thursday in the afternoon.\n\nChannel 1: Yeah. It says it's bigger than this then. Yeah.\n\nChannel 0: A Thursday?\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Okay. Let me have a look. Thursday, September 3. Is that okay with you?\n\nChannel 1: Yeah. Sounds fine.\n\nChannel 0: Okay. Fantastic. So I'll book that in. That's Thursday.\n\nChannel 1: You make it 03:30 if you want.\n\nChannel 0: Yep. Sure. No worries. And that's September, 03:30 WA time. 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Catch you later.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.04,"end":1.54,"sentiment":"neutral","sentiment_score":0.03724737837910652}],"sentiment":"neutral","sentiment_score":0.03724737837910652,"channel":1,"num_words":1,"start":1.04,"end":1.54},{"sentences":[{"text":"Hi, Darren.","start":2.24,"end":2.96,"sentiment":"neutral","sentiment_score":0.18436919152736664},{"text":"It's Jenna here from Oakview Financial.","start":2.96,"end":4.74,"sentiment":"neutral","sentiment_score":0.26013630380233127},{"text":"How are you today?","start":4.88,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.29267994314432144}],"sentiment":"neutral","sentiment_score":0.25835633153716725,"channel":0,"num_words":12,"start":2.24,"end":5.7799997},{"sentences":[{"text":"Good.","start":6.16,"end":6.3999996,"sentiment":"positive","sentiment_score":0.4784177541732788},{"text":"And 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Thursday.","start":195.57999,"end":196.48,"sentiment":"neutral","sentiment_score":0.10508261993527412}],"sentiment":"neutral","sentiment_score":0.25628383706013363,"channel":0,"num_words":9,"start":193.09999,"end":196.48},{"sentences":[{"text":"You make it 03:30 if you want.","start":196.045,"end":197.915,"sentiment":"neutral","sentiment_score":0.07543195571218218}],"sentiment":"neutral","sentiment_score":0.07543195571218218,"channel":1,"num_words":7,"start":196.045,"end":197.915},{"sentences":[{"text":"Yep.","start":198.7,"end":199.01999,"sentiment":"neutral","sentiment_score":0.06800932437181473},{"text":"Sure.","start":199.01999,"end":199.26,"sentiment":"neutral","sentiment_score":0.09477833658456802},{"text":"No worries.","start":199.26,"end":199.73999,"sentiment":"neutral","sentiment_score":0.09188329800963402},{"text":"And that's September, 03:30 WA time.","start":199.73999,"end":204.695,"sentiment":"neutral","sentiment_score":0.05139509215950966},{"text":"Alright.","start":205.715,"end":206.215,"sentiment":"neutral","sentiment_score":0.08804531395435333}],"sentiment":"neutral","sentiment_score":0.06754273853518745,"channel":0,"num_words":11,"start":198.7,"end":206.215},{"sentences":[{"text":"Would you like me to send you through a invitation for your your calendar, for your diary?","start":206.355,"end":214.455,"sentiment":"neutral","sentiment_score":0.07763350097572103}],"sentiment":"neutral","sentiment_score":0.07763350097572103,"channel":0,"num_words":17,"start":206.355,"end":214.455},{"sentences":[{"text":"No.","start":214.29999,"end":214.7,"sentiment":"neutral","sentiment_score":-0.1209886521100998},{"text":"No.","start":214.7,"end":214.78,"sentiment":"neutral","sentiment_score":-0.14336735010147095},{"text":"It's all good.","start":214.78,"end":215.34,"sentiment":"neutral","sentiment_score":-0.02050989866256714},{"text":"Just give","start":215.34,"end":215.65999,"sentiment":"neutral","sentiment_score":-0.03553437627851963}],"sentiment":"neutral","sentiment_score":-0.05670777867947306,"channel":1,"num_words":7,"start":214.29999,"end":215.65999},{"sentences":[{"text":"No?","start":215.635,"end":216.135,"sentiment":"neutral","sentiment_score":-0.046963535249233246}],"sentiment":"neutral","sentiment_score":-0.046963535249233246,"channel":0,"num_words":1,"start":215.635,"end":216.135},{"sentences":[{"text":"us a ring.","start":215.65999,"end":216.06,"sentiment":"neutral","sentiment_score":-0.021302231897910435},{"text":"It should be fine.","start":216.06,"end":216.86,"sentiment":"neutral","sentiment_score":0.08557194843888283},{"text":"Alright.","start":216.86,"end":217.22093,"sentiment":"neutral","sentiment_score":0.11290617287158966}],"sentiment":"neutral","sentiment_score":0.04891090886667371,"channel":1,"num_words":8,"start":215.65999,"end":217.22093},{"sentences":[{"text":"Alright.","start":217.635,"end":218.1,"sentiment":"neutral","sentiment_score":0.1999714821577072},{"text":"Beautiful.","start":218.42001,"end":218.92001,"sentiment":"positive","sentiment_score":0.4355701804161072},{"text":"I will do that, and I will speak to you then.","start":219.14,"end":222.84001,"sentiment":"neutral","sentiment_score":0.23837341503663498}],"sentiment":"neutral","sentiment_score":0.25058840215206146,"channel":0,"num_words":13,"start":217.635,"end":222.84001},{"sentences":[{"text":"There is.","start":222.98093,"end":223.38094,"sentiment":"neutral","sentiment_score":0.08319750055670738},{"text":"Not a 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later.","start":226.34093,"end":227.16093,"sentiment":"neutral","sentiment_score":0.28823458154996234}],"sentiment":"neutral","sentiment_score":0.33179523547490436,"channel":1,"num_words":6,"start":225.54092,"end":227.16093},{"sentences":[{"text":"Bye.","start":227.14,"end":227.64,"sentiment":"neutral","sentiment_score":-0.07904291898012161}],"sentiment":"neutral","sentiment_score":-0.07904291898012161,"channel":0,"num_words":1,"start":227.14,"end":227.64}]},"summary":{"result":"success","short":"A representative from Oakview Financial calls a customer named Darren to schedule an annual review of his insurance policies. The representative asks for his personal information and suggests a time slot for the review, but the customer is unable to work on Thursday due to their child’s schooling. The representative offers to send a calendar invite and the call ends."},"intents":{"segments":[{"text":"I'm just ringing to hopefully book you in for your annual review for your superannuation and insurance policies that we take care of for you. Yeah.","start_word":112,"end_word":137,"intents":[{"intent":"Book annual review","confidence_score":0.38657495}]},{"text":"So I'll book that in. That's Thursday.","start_word":361,"end_word":367,"intents":[{"intent":"Book appointment","confidence_score":0.59371847}]}]},"sentiments":{"segments":[{"text":"Hello? Hi, Darren. It's Jenna here from Oakview Financial. How are you today?","start_word":0,"end_word":12,"sentiment":"neutral","sentiment_score":0.23200969398021695},{"text":"Good.","start_word":13,"end_word":13,"sentiment":"positive","sentiment_score":0.4784177541732788},{"text":"And yourself?","start_word":14,"end_word":15,"sentiment":"neutral","sentiment_score":0.3313632309436798},{"text":"I'm good. Thank you.","start_word":16,"end_word":19,"sentiment":"positive","sentiment_score":0.5971754789352417},{"text":"Just before I go any further, I just need to let you know that our calls are recorded for quality and coaching purposes. Is that okay? Yep. And, Darren, just to ensure I am only speaking with you and sharing your information with yourself, can you please confirm your full name, date of birth, and address, please? Darryl McElroy, near the 7844 Ridley Street, Bogar 671 Perfect.","start_word":20,"end_word":86,"sentiment":"neutral","sentiment_score":0.05256795510649681},{"text":"Thank you so much for that. How's your day been so far?","start_word":87,"end_word":98,"sentiment":"positive","sentiment_score":0.486893892288208},{"text":"four. Yeah.","start_word":99,"end_word":100,"sentiment":"neutral","sentiment_score":0.17895221710205078},{"text":"So far so good for a Friday.","start_word":101,"end_word":107,"sentiment":"positive","sentiment_score":0.4232306480407715},{"text":"Yeah.","start_word":108,"end_word":108,"sentiment":"neutral","sentiment_score":0.31451621651649475},{"text":"Yay.","start_word":109,"end_word":109,"sentiment":"positive","sentiment_score":0.4355543851852417},{"text":"It's Friday. I'm just ringing to hopefully book you in for your annual review for your superannuation and insurance policies that we take care of for you. Yeah. So I was just wondering, is there a specific day of the week that works best for you? Yeah. Did they start the Sundays or We don't. alright. Sorry. No. See you next Friday, 04:00, something like Friday is unfortunately out. Next one. What are the following one that. Yep. would be okay? Yeah. Yeah. I'll see. Are you available at in the morning anytime? No. I'm at work. No? Okay. Let me just have a look. I'll just put you on hold. It won't be a second. Sorry, Darren. Are you there? Yep. Yep. Alright. I'm just looking with the because we're based in Queensland. With the time difference, what I could do potentially is earlier in the morning before you start work if you like. Yeah. I'm usually up because I've got a seven year old, so I'm, like, up sorting her up first thing in the morning, I and I'm feel straight I away feel pretty you much. there. Yep. Yeah. Unless I'm waking up four in the morning, I really don't wanna do that. Yeah. No. That's okay. I can do Monday to Thursday in the afternoon. Yeah. It says it's bigger than this then. Yeah. A Thursday? Yeah. Yeah. Okay. Let me have a look. Thursday, September 3. Is that okay with you? Yeah. Sounds fine. Okay.","start_word":110,"end_word":359,"sentiment":"neutral","sentiment_score":-0.016455959677696228},{"text":"Fantastic.","start_word":360,"end_word":360,"sentiment":"positive","sentiment_score":0.525701642036438},{"text":"So I'll book that in. That's Thursday. You make it 03:30 if you want. Yep. Sure. No worries. And that's September, 03:30 WA time. Alright. Would you like me to send you through a invitation for your your calendar, for your diary? No. No. It's all good. Just give No? us a ring. It should be fine. Alright. Alright.","start_word":361,"end_word":419,"sentiment":"neutral","sentiment_score":0.07028869539499283},{"text":"Beautiful.","start_word":420,"end_word":420,"sentiment":"positive","sentiment_score":0.4355701804161072},{"text":"I will do that, and I will speak to you then. There is. Not a problem.","start_word":421,"end_word":436,"sentiment":"neutral","sentiment_score":0.22500401735305783},{"text":"Thank you.","start_word":437,"end_word":438,"sentiment":"positive","sentiment_score":0.4039475619792938},{"text":"Bye. Alright.","start_word":439,"end_word":440,"sentiment":"neutral","sentiment_score":0.2402888536453247},{"text":"Thanks, mate.","start_word":441,"end_word":442,"sentiment":"positive","sentiment_score":0.43609505891799927},{"text":"Catch you later. Bye.","start_word":443,"end_word":446,"sentiment":"neutral","sentiment_score":0.27627088502049446}],"average":{"sentiment":"neutral","sentiment_score":0.06582395062175901}}}}