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note that calls may be recorded for training and education purposes. Welcome to the Royal Australian and New Zealand College of Radiologists. For CPD, please press 1. For membership inquiries, press 2. For training and examinations, press 3.\n\nFor international medical graduate inquiries, press 4. For any other inquiries, press 5. To hear these options again, please Welcome to the College of Radiologists. You're speaking with Mary. How may I help you?\n\nDamian. Damian. Yep. And who am I speaking to? And Damien is aware of the cool, Mary?\n\nOkay. Let let me place you on your quick hold. I'll see if Damien's available. Mhmm. To access our vast document library, listen to past presentations from our events, find the latest industry and company news, and to learn all about our college, visit our website.\n\nYou'll find it all at ranzedcr.com. If you would prefer, you can also email your inquiry through to ranzedcr@ranzedcr.edu.au. Thank you for your patience. To leave us a message, please press 1, and we will get back to you as soon as we can. Otherwise, we will be with you shortly.\n\nThanks for holding there, Mary. Unfortunately, I'm not able to transfer to Damien. Would you do you have Damien's email address, or would you like me to send Damien an email? Okay. Okay.\n\nThank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Please note that calls may be recorded for training and education purposes.","start":0.32,"end":4.18,"sentiment":"neutral","sentiment_score":-0.06178191148986419},{"text":"Welcome to the Royal Australian and New Zealand College of Radiologists.","start":8.24,"end":11.46,"sentiment":"neutral","sentiment_score":0.11296096782792699},{"text":"For CPD, please press 1.","start":12.4,"end":14.66,"sentiment":"neutral","sentiment_score":0.03970668092370033},{"text":"For membership inquiries, press 2.","start":14.895,"end":17.235,"sentiment":"neutral","sentiment_score":0.031188786029815674},{"text":"For training and examinations, press 3.","start":17.455,"end":19.955,"sentiment":"neutral","sentiment_score":0.03616811614483595}],"sentiment":"neutral","sentiment_score":0.02750445486834416,"num_words":39,"start":0.32,"end":19.955},{"sentences":[{"text":"For international medical graduate inquiries, press 4.","start":20.175,"end":23.395,"sentiment":"neutral","sentiment_score":0.03931813181510994},{"text":"For any other inquiries, press 5.","start":23.535,"end":25.875,"sentiment":"neutral","sentiment_score":0.029923724321027596},{"text":"To hear these options again, please Welcome to the College of Radiologists.","start":26.015,"end":48.185,"sentiment":"neutral","sentiment_score":0.07323992003997166},{"text":"You're speaking with Mary.","start":48.325,"end":49.205,"sentiment":"neutral","sentiment_score":0.08495739568024874},{"text":"How may I help 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Mary?","start":81.854996,"end":84.915,"sentiment":"neutral","sentiment_score":0.08920556446537375}],"sentiment":"neutral","sentiment_score":0.0565260651466601,"num_words":17,"start":56.81,"end":84.915},{"sentences":[{"text":"Okay.","start":87.99,"end":88.23,"sentiment":"neutral","sentiment_score":0.08007179200649261},{"text":"Let let me place you on your quick hold.","start":88.23,"end":89.91,"sentiment":"neutral","sentiment_score":0.0716604884299967},{"text":"I'll see if Damien's available.","start":89.91,"end":91.29,"sentiment":"neutral","sentiment_score":0.0564429834485054},{"text":"Mhmm.","start":107.475,"end":107.975,"sentiment":"neutral","sentiment_score":0.13308778405189514},{"text":"To access our vast document library, listen to past presentations from our events, find the latest industry and company news, and to learn all about our college, visit our website.","start":125.545,"end":135.405,"sentiment":"neutral","sentiment_score":0.15425265580415726}],"sentiment":"neutral","sentiment_score":0.12538909920207833,"num_words":46,"start":87.99,"end":135.405},{"sentences":[{"text":"You'll find it all at ranzedcr.com.","start":135.72,"end":139.65999,"sentiment":"neutral","sentiment_score":0.13046436260143915},{"text":"If you would prefer, you can also email your inquiry through to ranzedcr@ranzedcr.edu.au.","start":139.95999,"end":149.18,"sentiment":"neutral","sentiment_score":0.06999834913473862},{"text":"Thank you for your patience.","start":155.755,"end":157.05501,"sentiment":"neutral","sentiment_score":0.2167416214942932},{"text":"To leave us a message, please press 1, and we will get back to you as soon as we can.","start":157.35501,"end":161.85,"sentiment":"neutral","sentiment_score":0.05651675947010517},{"text":"Otherwise, we will be with you shortly.","start":162.25,"end":164.03,"sentiment":"neutral","sentiment_score":0.03683915947164808}],"sentiment":"neutral","sentiment_score":0.08166043387324202,"num_words":51,"start":135.72,"end":164.03},{"sentences":[{"text":"Thanks for holding there, Mary.","start":172.65001,"end":174.015,"sentiment":"neutral","sentiment_score":0.20530670881271362},{"text":"Unfortunately, I'm not able to transfer to Damien.","start":174.575,"end":177.395,"sentiment":"negative","sentiment_score":-0.4414839670062065},{"text":"Would you do you have Damien's email address, or would you like me to send Damien an 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Welcome to the Royal Australian and New Zealand College of Radiologists. For CPD, please press 1. For membership inquiries, press 2. For training and examinations, press 3.\n\nFor international medical graduate inquiries, press 4. For any other inquiries, press 5. To hear these options again, please Welcome to the College of Radiologists. You're speaking with Mary. How may I help you?\n\nChannel 0: Yes, Mary. Good morning. I'm looking for Damien Young.\n\nChannel 1: Damian.\n\nChannel 0: Yes. From IT.\n\nChannel 1: Damian. Yep. And who am I speaking to?\n\nChannel 0: Mary from Vigilance AI.\n\nChannel 1: And Damien is aware of the cool, Mary?\n\nChannel 0: Yeah.\n\nChannel 1: Okay. Let let me place you on your quick hold. I'll see if Damien's available.\n\nChannel 0: Yes. Thank you.\n\nChannel 1: Mhmm. To access our vast document library, listen to past presentations from our events, find the latest industry and company news, and to learn all about our college, visit our website. You'll find it all at ranzedcr.com. If you would prefer, you can also email your inquiry through to ranzedcr@ranzedcr.edu.au. Thank you for your patience.\n\nTo leave us a message, please press 1, and we will get back to you as soon as we can. Otherwise, we will be with you shortly. Thanks for holding there, Mary. Unfortunately, I'm not able to transfer to Damien. Would you do you have Damien's email address, or would you like me to send Damien an email?\n\nChannel 0: I see. And no worries. I have his email. I'll just drop an email\n\nChannel 1: Okay.\n\nChannel 0: again to him. Thank you.\n\nChannel 1: Okay. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Please note that calls may be recorded for training and education purposes.","start":0.32,"end":4.18,"sentiment":"neutral","sentiment_score":-0.06178191148986419},{"text":"Welcome to the Royal Australian and New Zealand College of Radiologists.","start":8.24,"end":11.46,"sentiment":"neutral","sentiment_score":0.11296096782792699},{"text":"For CPD, please press 1.","start":12.4,"end":14.66,"sentiment":"neutral","sentiment_score":0.03970668092370033},{"text":"For membership inquiries, press 2.","start":14.895,"end":17.235,"sentiment":"neutral","sentiment_score":0.031188786029815674},{"text":"For training and examinations, press 3.","start":17.455,"end":19.955,"sentiment":"neutral","sentiment_score":0.03616811614483595}],"sentiment":"neutral","sentiment_score":0.02750445486834416,"channel":1,"num_words":39,"start":0.32,"end":19.955},{"sentences":[{"text":"For international medical graduate inquiries, press 4.","start":20.175,"end":23.395,"sentiment":"neutral","sentiment_score":0.03931813181510994},{"text":"For any other inquiries, press 5.","start":23.535,"end":25.875,"sentiment":"neutral","sentiment_score":0.029923724321027596},{"text":"To hear these options again, please Welcome to the College of Radiologists.","start":26.015,"end":48.185,"sentiment":"neutral","sentiment_score":0.07323992003997166},{"text":"You're speaking with Mary.","start":48.325,"end":49.205,"sentiment":"neutral","sentiment_score":0.08495739568024874},{"text":"How may I help you?","start":49.205,"end":50.345,"sentiment":"neutral","sentiment_score":0.15128274261951447}],"sentiment":"neutral","sentiment_score":0.07146740014500477,"channel":1,"num_words":34,"start":20.175,"end":50.345},{"sentences":[{"text":"Yes, Mary.","start":50.835,"end":51.574997,"sentiment":"neutral","sentiment_score":0.09162786230444908},{"text":"Good morning.","start":51.714996,"end":52.274998,"sentiment":"neutral","sentiment_score":0.3010634779930115},{"text":"I'm looking for Damien Young.","start":52.274998,"end":54.295,"sentiment":"neutral","sentiment_score":0.1107776090502739}],"sentiment":"neutral","sentiment_score":0.14880785842736563,"channel":0,"num_words":9,"start":50.835,"end":54.295},{"sentences":[{"text":"Damian.","start":56.81,"end":57.31,"sentiment":"neutral","sentiment_score":0.06250251829624176}],"sentiment":"neutral","sentiment_score":0.06250251829624176,"channel":1,"num_words":1,"start":56.81,"end":57.31},{"sentences":[{"text":"Yes.","start":58.5,"end":58.98,"sentiment":"neutral","sentiment_score":0.045557454228401184},{"text":"From IT.","start":58.98,"end":59.8,"sentiment":"neutral","sentiment_score":0.03816951531916857}],"sentiment":"neutral","sentiment_score":0.04063216162224611,"channel":0,"num_words":3,"start":58.5,"end":59.8},{"sentences":[{"text":"Damian.","start":59.61,"end":60.11,"sentiment":"neutral","sentiment_score":0.04165215045213699},{"text":"Yep.","start":61.45,"end":61.77,"sentiment":"neutral","sentiment_score":0.032591164112091064},{"text":"And who am I speaking to?","start":61.77,"end":63.31,"sentiment":"neutral","sentiment_score":0.01842545981829365}],"sentiment":"neutral","sentiment_score":0.023099509184248745,"channel":1,"num_words":8,"start":59.61,"end":63.31},{"sentences":[{"text":"Mary from Vigilance AI.","start":64.1,"end":67.48,"sentiment":"neutral","sentiment_score":0.06826578453183174}],"sentiment":"neutral","sentiment_score":0.06826578453183174,"channel":0,"num_words":4,"start":64.1,"end":67.48},{"sentences":[{"text":"And Damien is aware of the cool, Mary?","start":81.854996,"end":84.915,"sentiment":"neutral","sentiment_score":0.08920556446537375}],"sentiment":"neutral","sentiment_score":0.08920556446537375,"channel":1,"num_words":8,"start":81.854996,"end":84.915},{"sentences":[{"text":"Yeah.","start":85.15,"end":85.65,"sentiment":"neutral","sentiment_score":0.0679377019405365}],"sentiment":"neutral","sentiment_score":0.0679377019405365,"channel":0,"num_words":1,"start":85.15,"end":85.65},{"sentences":[{"text":"Okay.","start":87.99,"end":88.23,"sentiment":"neutral","sentiment_score":0.08007179200649261},{"text":"Let let me place you on your quick hold.","start":88.23,"end":89.91,"sentiment":"neutral","sentiment_score":0.0716604884299967},{"text":"I'll see if Damien's available.","start":89.91,"end":91.29,"sentiment":"neutral","sentiment_score":0.0564429834485054}],"sentiment":"neutral","sentiment_score":0.067148740341266,"channel":1,"num_words":15,"start":87.99,"end":91.29},{"sentences":[{"text":"Yes.","start":91.78,"end":92.03,"sentiment":"neutral","sentiment_score":0.1814684271812439},{"text":"Thank you.","start":92.03,"end":92.85,"sentiment":"positive","sentiment_score":0.3781636506319046}],"sentiment":"neutral","sentiment_score":0.312598576148351,"channel":0,"num_words":3,"start":91.78,"end":92.85},{"sentences":[{"text":"Mhmm.","start":107.475,"end":107.975,"sentiment":"neutral","sentiment_score":0.13308778405189514},{"text":"To access our vast document library, listen to past presentations from our events, find the latest industry and company news, and to learn all about our college, visit our website.","start":125.545,"end":135.405,"sentiment":"neutral","sentiment_score":0.15425265580415726},{"text":"You'll find it all at ranzedcr.com.","start":135.72,"end":139.65999,"sentiment":"neutral","sentiment_score":0.13046436260143915},{"text":"If you would prefer, you can also email your inquiry through to ranzedcr@ranzedcr.edu.au.","start":139.95999,"end":149.18,"sentiment":"neutral","sentiment_score":0.06999834913473862},{"text":"Thank you for your patience.","start":155.755,"end":157.05501,"sentiment":"neutral","sentiment_score":0.2167416214942932}],"sentiment":"neutral","sentiment_score":0.1370389141819694,"channel":1,"num_words":55,"start":107.475,"end":157.05501},{"sentences":[{"text":"To leave us a message, please press 1, and we will get back to you as soon as we can.","start":157.35501,"end":161.85,"sentiment":"neutral","sentiment_score":0.05651675947010517},{"text":"Otherwise, we will be with you shortly.","start":162.25,"end":164.03,"sentiment":"neutral","sentiment_score":0.03683915947164808},{"text":"Thanks for holding there, Mary.","start":172.65001,"end":174.015,"sentiment":"neutral","sentiment_score":0.20530670881271362},{"text":"Unfortunately, I'm not able to transfer to Damien.","start":174.575,"end":177.395,"sentiment":"negative","sentiment_score":-0.4414839670062065},{"text":"Would you do you have Damien's email address, or would you like me to send Damien an email?","start":178.095,"end":182.435,"sentiment":"neutral","sentiment_score":-0.13811322963900036}],"sentiment":"neutral","sentiment_score":-0.062123569306628455,"channel":1,"num_words":58,"start":157.35501,"end":182.435},{"sentences":[{"text":"I see.","start":183.00894,"end":183.48894,"sentiment":"neutral","sentiment_score":-0.014031984843313694},{"text":"And no worries.","start":183.48894,"end":184.20894,"sentiment":"neutral","sentiment_score":0.02317025015751521},{"text":"I have his email.","start":184.20894,"end":185.42894,"sentiment":"neutral","sentiment_score":0.050857411697506905},{"text":"I'll just drop an email","start":185.48894,"end":186.60893,"sentiment":"neutral","sentiment_score":0.029431670159101486}],"sentiment":"neutral","sentiment_score":0.02800248416938952,"channel":0,"num_words":14,"start":183.00894,"end":186.60893},{"sentences":[{"text":"Okay.","start":186.495,"end":186.995,"sentiment":"neutral","sentiment_score":0.04212329536676407}],"sentiment":"neutral","sentiment_score":0.04212329536676407,"channel":1,"num_words":1,"start":186.495,"end":186.995},{"sentences":[{"text":"again to him.","start":186.60893,"end":187.50894,"sentiment":"neutral","sentiment_score":0.07219909752408664},{"text":"Thank you.","start":187.64894,"end":188.38893,"sentiment":"neutral","sentiment_score":0.30441221594810486}],"sentiment":"neutral","sentiment_score":0.16508434489369392,"channel":0,"num_words":5,"start":186.60893,"end":188.38893},{"sentences":[{"text":"Okay.","start":188.89886,"end":189.05887,"sentiment":"neutral","sentiment_score":0.22002235054969788},{"text":"Thank you.","start":189.05887,"end":189.61887,"sentiment":"positive","sentiment_score":0.3639734089374542},{"text":"Bye bye.","start":189.61887,"end":190.27887,"sentiment":"neutral","sentiment_score":0.20750965923070908}],"sentiment":"neutral","sentiment_score":0.2725976973772049,"channel":1,"num_words":5,"start":188.89886,"end":190.27887}]},"summary":{"result":"success","short":"The customer calls Royal Australian and New Zealand College of Radiologists and is directed to various options. The agent, named Mary, puts the customer on hold briefly to see if Damien is available. When she returns, she informs the customer that Damien is not available and offers to send an email to Damian. The customer provides Damian's email address and the call ends."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Please note that calls may be recorded for training and education purposes. Welcome to the Royal Australian and New Zealand College of Radiologists. For CPD, please press 1. For membership inquiries, press 2. For training and examinations, press 3. For international medical graduate inquiries, press 4. For any other inquiries, press 5. To hear these options again, please Welcome to the College of Radiologists. You're speaking with Mary. How may I help you? Yes, Mary. Good morning. I'm looking for Damien Young. Damian. Yes. From IT. Damian. Yep. And who am I speaking to? Mary from Vigilance AI. And Damien is aware of the cool, Mary? Yeah. Okay. Let let me place you on your quick hold. I'll see if Damien's available. Yes.","start_word":0,"end_word":122,"sentiment":"neutral","sentiment_score":0.06425824016332626},{"text":"Thank you.","start_word":123,"end_word":124,"sentiment":"positive","sentiment_score":0.36515673995018005},{"text":"Mhmm. To access our vast document library, listen to past presentations from our events, find the latest industry and company news, and to learn all about our college, visit our website. You'll find it all at ranzedcr.com. If you would prefer, you can also email your inquiry through to ranzedcr@ranzedcr.edu.au. Thank you for your patience. To leave us a message, please press 1, and we will get back to you as soon as we can. Otherwise, we will be with you shortly. Thanks for holding there, Mary.","start_word":125,"end_word":211,"sentiment":"neutral","sentiment_score":0.11008112132549286},{"text":"Unfortunately, I'm not able to transfer to Damien.","start_word":212,"end_word":219,"sentiment":"negative","sentiment_score":-0.4266868829727173},{"text":"Would you do you have Damien's email address, or would you like me to send Damien an email? I see. And no worries. I have his email. I'll just drop an email Okay. again to him. Thank you. Okay.","start_word":220,"end_word":258,"sentiment":"neutral","sentiment_score":-0.019687870517373085},{"text":"Thank you.","start_word":259,"end_word":260,"sentiment":"positive","sentiment_score":0.3629849851131439},{"text":"Bye bye.","start_word":261,"end_word":262,"sentiment":"neutral","sentiment_score":0.23669767379760745}],"average":{"sentiment":"neutral","sentiment_score":0.05681966546326485}}}}