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This is Romeo from Supa Network. Did you receive a call already from our field technician for unit 512? Okay. And how was it?\n\nDom? Like, Dominic, you mean? Okay. Oh, so the technician is still with Dominic on the phone right now. Oh, okay.\n\nI see. Alright. No problem. Thank you so much. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi, Maureen.","start":9.679999,"end":10.42,"sentiment":"neutral","sentiment_score":0.059766657650470734},{"text":"This is Romeo from Supa Network.","start":11.84,"end":13.86,"sentiment":"neutral","sentiment_score":0.07378659956157207},{"text":"Did you receive a call already from our field technician for unit 512?","start":14.08,"end":21.974998,"sentiment":"neutral","sentiment_score":0.0045169885807599015},{"text":"Okay.","start":28.22,"end":28.72,"sentiment":"neutral","sentiment_score":0.003938203677535057},{"text":"And how was it?","start":29.02,"end":30.48,"sentiment":"neutral","sentiment_score":0.001963895047083497}],"sentiment":"neutral","sentiment_score":0.024337213387927756,"num_words":26,"start":9.679999,"end":30.48},{"sentences":[{"text":"Dom?","start":38.46,"end":38.86,"sentiment":"neutral","sentiment_score":-0.018944352865219116},{"text":"Like, Dominic, you mean?","start":38.86,"end":40.559998,"sentiment":"neutral","sentiment_score":-0.02972501888871193},{"text":"Okay.","start":42.3,"end":42.8,"sentiment":"neutral","sentiment_score":-0.07654422521591187},{"text":"Oh, so the technician is still with Dominic on the phone right now.","start":43.965,"end":48.225,"sentiment":"neutral","sentiment_score":-0.04605630269417396},{"text":"Oh, okay.","start":52.684998,"end":53.405,"sentiment":"neutral","sentiment_score":0.0324128195643425}],"sentiment":"neutral","sentiment_score":-0.03563309283483596,"num_words":21,"start":38.46,"end":53.405},{"sentences":[{"text":"I see.","start":53.405,"end":53.964996,"sentiment":"neutral","sentiment_score":0.02023781556636095},{"text":"Alright.","start":53.964996,"end":54.285,"sentiment":"neutral","sentiment_score":0.07060383260250092},{"text":"No problem.","start":54.285,"end":54.925,"sentiment":"neutral","sentiment_score":0.17778456956148148},{"text":"Thank you so much.","start":54.925,"end":55.964996,"sentiment":"positive","sentiment_score":0.6372913867235184},{"text":"Bye bye.","start":55.964996,"end":56.625,"sentiment":"neutral","sentiment_score":0.26894716918468475}],"sentiment":"neutral","sentiment_score":0.3230644080110572,"num_words":11,"start":53.405,"end":56.625}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Erto tech support. How can I assist you today?\n\nChannel 1: Hi, Maureen. This is Romeo from Supa Network. Did you receive a call already from our field technician for unit\n\nChannel 0: Yeah.\n\nChannel 1: 512?\n\nChannel 0: Yeah. I've already spoke to them before you call me.\n\nChannel 1: Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: And how was it?\n\nChannel 0: Actually, they're currently speaking with Dom right now. Also\n\nChannel 1: Dom? Like, Dominic, you mean?\n\nChannel 0: yeah. Yeah. Dominique\n\nChannel 1: Okay.\n\nChannel 0: Torture. Mhmm.\n\nChannel 1: Oh, so the technician is still with Dominic on the phone right now.\n\nChannel 0: Yeah. And they're still at the address.\n\nChannel 1: Oh, okay. I see. Alright. No\n\nChannel 0: Mhmm.\n\nChannel 1: problem. Thank you so much. Bye bye.\n\nChannel 0: Okay. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.72,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.25387802720069885},{"text":"Good afternoon.","start":3.1999998,"end":3.9199998,"sentiment":"positive","sentiment_score":0.45894332230091095},{"text":"This is Maureen from Erto tech support.","start":3.9199998,"end":6.42,"sentiment":"positive","sentiment_score":0.3777677203927721},{"text":"How can I assist you today?","start":6.7999997,"end":8.26,"sentiment":"positive","sentiment_score":0.38260431587696075}],"sentiment":"positive","sentiment_score":0.38198528811335564,"channel":0,"num_words":16,"start":2.72,"end":8.26},{"sentences":[{"text":"Hi, Maureen.","start":9.679999,"end":10.42,"sentiment":"neutral","sentiment_score":0.059766657650470734},{"text":"This is Romeo from Supa Network.","start":11.84,"end":13.86,"sentiment":"neutral","sentiment_score":0.07378659956157207},{"text":"Did you receive a call already from our field technician for unit","start":14.08,"end":20.914999,"sentiment":"neutral","sentiment_score":0.005100442872693141}],"sentiment":"neutral","sentiment_score":0.03117291135713458,"channel":1,"num_words":20,"start":9.679999,"end":20.914999},{"sentences":[{"text":"Yeah.","start":20.525002,"end":21.025002,"sentiment":"neutral","sentiment_score":0.002486312761902809}],"sentiment":"neutral","sentiment_score":0.002486312761902809,"channel":0,"num_words":1,"start":20.525002,"end":21.025002},{"sentences":[{"text":"512?","start":20.914999,"end":21.974998,"sentiment":"neutral","sentiment_score":-0.002484462922438979}],"sentiment":"neutral","sentiment_score":-0.002484462922438979,"channel":1,"num_words":1,"start":20.914999,"end":21.974998},{"sentences":[{"text":"Yeah.","start":23.085001,"end":23.585001,"sentiment":"neutral","sentiment_score":-0.014329497702419758},{"text":"I've already spoke to them before you call me.","start":23.645,"end":27.505001,"sentiment":"neutral","sentiment_score":-0.030231112614274025}],"sentiment":"neutral","sentiment_score":-0.0286409511230886,"channel":0,"num_words":10,"start":23.085001,"end":27.505001},{"sentences":[{"text":"Okay.","start":28.22,"end":28.72,"sentiment":"neutral","sentiment_score":0.003938203677535057}],"sentiment":"neutral","sentiment_score":0.003938203677535057,"channel":1,"num_words":1,"start":28.22,"end":28.72},{"sentences":[{"text":"Mhmm.","start":28.925,"end":29.425,"sentiment":"neutral","sentiment_score":0.003560919314622879}],"sentiment":"neutral","sentiment_score":0.003560919314622879,"channel":0,"num_words":1,"start":28.925,"end":29.425},{"sentences":[{"text":"And how was it?","start":29.02,"end":30.48,"sentiment":"neutral","sentiment_score":0.001963895047083497}],"sentiment":"neutral","sentiment_score":0.001963895047083497,"channel":1,"num_words":4,"start":29.02,"end":30.48},{"sentences":[{"text":"Actually, they're currently speaking with Dom right now.","start":31.789999,"end":36.05,"sentiment":"neutral","sentiment_score":-0.017834115540608764},{"text":"Also","start":38.19,"end":38.69,"sentiment":"neutral","sentiment_score":-0.016484705731272697}],"sentiment":"neutral","sentiment_score":-0.0176841811173492,"channel":0,"num_words":9,"start":31.789999,"end":38.69},{"sentences":[{"text":"Dom?","start":38.46,"end":38.86,"sentiment":"neutral","sentiment_score":-0.018944352865219116},{"text":"Like, Dominic, you mean?","start":38.86,"end":40.559998,"sentiment":"neutral","sentiment_score":-0.02972501888871193}],"sentiment":"neutral","sentiment_score":-0.027568885684013368,"channel":1,"num_words":5,"start":38.46,"end":40.559998},{"sentences":[{"text":"yeah.","start":40.51,"end":40.989998,"sentiment":"neutral","sentiment_score":-0.0221062283962965},{"text":"Yeah.","start":40.989998,"end":41.489998,"sentiment":"neutral","sentiment_score":-0.01654641702771187},{"text":"Dominique","start":41.87,"end":42.37,"sentiment":"neutral","sentiment_score":-0.05452144891023636}],"sentiment":"neutral","sentiment_score":-0.03105803144474824,"channel":0,"num_words":3,"start":40.51,"end":42.37},{"sentences":[{"text":"Okay.","start":42.3,"end":42.8,"sentiment":"neutral","sentiment_score":-0.07654422521591187}],"sentiment":"neutral","sentiment_score":-0.07654422521591187,"channel":1,"num_words":1,"start":42.3,"end":42.8},{"sentences":[{"text":"Torture.","start":42.43,"end":42.93,"sentiment":"neutral","sentiment_score":-0.14811117947101593},{"text":"Mhmm.","start":43.23,"end":43.73,"sentiment":"neutral","sentiment_score":-0.03731447458267212}],"sentiment":"neutral","sentiment_score":-0.09271282702684402,"channel":0,"num_words":2,"start":42.43,"end":43.73},{"sentences":[{"text":"Oh, so the technician is still with Dominic on the phone right now.","start":43.965,"end":48.225,"sentiment":"neutral","sentiment_score":-0.04605630269417396}],"sentiment":"neutral","sentiment_score":-0.04605630269417396,"channel":1,"num_words":13,"start":43.965,"end":48.225},{"sentences":[{"text":"Yeah.","start":48.505,"end":49.005,"sentiment":"neutral","sentiment_score":-0.00609084777534008},{"text":"And they're still at the address.","start":49.385,"end":51.165,"sentiment":"neutral","sentiment_score":-0.022539131653805573}],"sentiment":"neutral","sentiment_score":-0.02018937681402479,"channel":0,"num_words":7,"start":48.505,"end":51.165},{"sentences":[{"text":"Oh, okay.","start":52.684998,"end":53.405,"sentiment":"neutral","sentiment_score":0.0324128195643425},{"text":"I see.","start":53.405,"end":53.964996,"sentiment":"neutral","sentiment_score":0.02023781556636095},{"text":"Alright.","start":53.964996,"end":54.285,"sentiment":"neutral","sentiment_score":0.07060383260250092},{"text":"No","start":54.285,"end":54.524998,"sentiment":"neutral","sentiment_score":0.084755077958107}],"sentiment":"neutral","sentiment_score":0.043443363470335804,"channel":1,"num_words":6,"start":52.684998,"end":54.524998},{"sentences":[{"text":"Mhmm.","start":54.422874,"end":54.922874,"sentiment":"neutral","sentiment_score":0.07213117927312851}],"sentiment":"neutral","sentiment_score":0.07213117927312851,"channel":0,"num_words":1,"start":54.422874,"end":54.922874},{"sentences":[{"text":"problem.","start":54.524998,"end":54.925,"sentiment":"neutral","sentiment_score":0.27081406116485596},{"text":"Thank you so much.","start":54.925,"end":55.964996,"sentiment":"positive","sentiment_score":0.6372913867235184},{"text":"Bye bye.","start":55.964996,"end":56.625,"sentiment":"neutral","sentiment_score":0.26894716918468475}],"sentiment":"positive","sentiment_score":0.4796962780611856,"channel":1,"num_words":7,"start":54.524998,"end":56.625},{"sentences":[{"text":"Okay.","start":56.262875,"end":56.742874,"sentiment":"neutral","sentiment_score":0.24162384867668152},{"text":"Thank you.","start":56.742874,"end":57.302876,"sentiment":"positive","sentiment_score":0.4337335526943207},{"text":"Bye.","start":57.302876,"end":57.802876,"sentiment":"neutral","sentiment_score":0.14199131727218628}],"sentiment":"neutral","sentiment_score":0.3127705678343773,"channel":0,"num_words":4,"start":56.262875,"end":57.802876}]},"summary":{"result":"success","short":"M creditors from Supa Network called Erto tech support to ask about a technician who was speaking with Dom. Dom was not present, so the technician was waiting with Dominic on the phone. The call ended with the technician thanking the representative and saying goodbye."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.25387802720069885},{"text":"Good afternoon. This is Maureen from Erto tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.3859160244464874},{"text":"Hi, Maureen. This is Romeo from Supa Network. Did you receive a call already from our field technician for unit Yeah. 512? Yeah. I've already spoke to them before you call me. Okay. Mhmm. And how was it? Actually, they're currently speaking with Dom right now. Also Dom? Like, Dominic, you mean? yeah. Yeah. Dominique Okay. Torture. Mhmm. Oh, so the technician is still with Dominic on the phone right now. Yeah. And they're still at the address. Oh, okay. I see. Alright. No Mhmm. problem.","start_word":16,"end_word":101,"sentiment":"neutral","sentiment_score":-0.0012966584181413054},{"text":"Thank you so much.","start_word":102,"end_word":105,"sentiment":"positive","sentiment_score":0.6285595893859863},{"text":"Bye bye. Okay.","start_word":106,"end_word":108,"sentiment":"neutral","sentiment_score":0.2598310708999634},{"text":"Thank you.","start_word":109,"end_word":110,"sentiment":"positive","sentiment_score":0.42364829778671265},{"text":"Bye.","start_word":111,"end_word":111,"sentiment":"neutral","sentiment_score":0.18989084661006927}],"average":{"sentiment":"neutral","sentiment_score":0.08511333359020383}}}}