{"metadata":{"transaction_key":"deprecated","request_id":"019d9752-5c49-7823-a336-fd15cad6805f","sha256":"a3b6e8316d221de762187a7da7376eab81b7448572d2929d1c773cc9595155b6","created":"2026-04-16T17:24:11.646Z","duration":9.863937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":27,"output_tokens":27},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":27,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Thanks for calling Telstra. Please note, this call might be recorded for coaching and quality purposes so I can find the right account.","confidence":1.0,"words":[{"word":"thanks","start":0.64,"end":0.96,"confidence":0.99609375,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.8217561841011047},{"word":"for","start":0.96,"end":1.1999999,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.7235523462295532},{"word":"calling","start":1.1999999,"end":1.5999999,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.786651074886322},{"word":"telstra","start":1.5999999,"end":2.1,"confidence":0.9996745,"punctuated_word":"Telstra.","sentiment":"positive","sentiment_score":0.7181897163391113},{"word":"please","start":2.96,"end":3.36,"confidence":0.99902344,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.021545149385929108},{"word":"note","start":3.36,"end":3.84,"confidence":0.85839844,"punctuated_word":"note,","sentiment":"neutral","sentiment_score":-0.07456083595752716},{"word":"this","start":3.84,"end":4.0,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.2137073427438736},{"word":"call","start":4.0,"end":4.24,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.08077164739370346},{"word":"might","start":4.24,"end":4.4,"confidence":0.9970703,"punctuated_word":"might","sentiment":"neutral","sentiment_score":-0.19666047394275665},{"word":"be","start":4.4,"end":4.64,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.20624984800815585},{"word":"recorded","start":4.64,"end":5.04,"confidence":1.0,"punctuated_word":"recorded","sentiment":"neutral","sentiment_score":-0.23984171450138092},{"word":"for","start":5.04,"end":5.2,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.1664303094148636},{"word":"coaching","start":5.2,"end":5.6,"confidence":1.0,"punctuated_word":"coaching","sentiment":"neutral","sentiment_score":-0.005450621247291565},{"word":"and","start":5.6,"end":5.7599998,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.11143773794174194},{"word":"quality","start":5.7599998,"end":6.24,"confidence":1.0,"punctuated_word":"quality","sentiment":"neutral","sentiment_score":-0.18931494653224945},{"word":"purposes","start":6.24,"end":6.74,"confidence":1.0,"punctuated_word":"purposes","sentiment":"neutral","sentiment_score":-0.09797947108745576},{"word":"so","start":8.32,"end":8.559999,"confidence":0.50390625,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.04952393472194672},{"word":"i","start":8.559999,"end":8.72,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.22264376282691956},{"word":"can","start":8.72,"end":8.88,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.14342142641544342},{"word":"find","start":8.88,"end":9.12,"confidence":1.0,"punctuated_word":"find","sentiment":"neutral","sentiment_score":0.09397947788238524},{"word":"the","start":9.12,"end":9.28,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.11138419806957243},{"word":"right","start":9.28,"end":9.5199995,"confidence":1.0,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.22599388659000397},{"word":"account","start":9.5199995,"end":9.863937,"confidence":0.99316406,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":0.06580501794815063}],"paragraphs":{"transcript":"\nThanks for calling Telstra. Please note, this call might be recorded for coaching and quality purposes so I can find the right account.","paragraphs":[{"sentences":[{"text":"Thanks for calling Telstra.","start":0.64,"end":2.1,"sentiment":"positive","sentiment_score":0.7625373303890228},{"text":"Please note, this call might be recorded for coaching and quality purposes so I can find the right account.","start":2.96,"end":9.863937,"sentiment":"neutral","sentiment_score":-0.041591908586652654}],"sentiment":"neutral","sentiment_score":0.09825665471346481,"num_words":23,"start":0.64,"end":9.863937}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thanks for calling Telstra. Please note, this call might be recorded for coaching and quality purposes so I can find the right account.","paragraphs":[{"sentences":[{"text":"Thanks for calling Telstra.","start":0.64,"end":2.1,"sentiment":"positive","sentiment_score":0.7625373303890228},{"text":"Please note, this call might be recorded for coaching and quality purposes so I can find the right account.","start":2.96,"end":9.863937,"sentiment":"neutral","sentiment_score":-0.041591908586652654}],"sentiment":"neutral","sentiment_score":0.09825665471346481,"channel":1,"num_words":23,"start":0.64,"end":9.863937}]},"summary":{"result":"success","short":"Thanks for calling Telstra. Please note, this call might be recorded for coaching and quality purposes so I can find the right account."},"intents":{"segments":[{"text":"Please note, this call might be recorded for coaching and quality purposes so I can find the right account.","start_word":4,"end_word":22,"intents":[{"intent":"Help callers","confidence_score":0.009149705}]}]},"sentiments":{"segments":[{"text":"Thanks for calling Telstra.","start_word":0,"end_word":3,"sentiment":"positive","sentiment_score":0.7477548122406006},{"text":"Please note, this call might be recorded for coaching and quality purposes so I can find the right account.","start_word":4,"end_word":22,"sentiment":"neutral","sentiment_score":-0.034735020250082016}],"average":{"sentiment":"neutral","sentiment_score":0.13915160850242334}}}}