{"metadata":{"transaction_key":"deprecated","request_id":"01a0add2-d977-7493-92da-0540450b959d","sha256":"85ffd1b9a9a839e04f522671d48487dca9f091142a4a3c1af620dd98219e02ef","created":"2026-09-17T05:24:33.562Z","duration":57.16794,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":91,"output_tokens":34},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":97,"output_tokens":97},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":97,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"Raul from TechnoBank. Good day. Good day. Good day, Caleb. Rahul from TechnoWand. Rahul from TechnoWand. Thank you.","confidence":0.96875,"words":[{"word":"raul","start":7.2,"end":7.68,"confidence":0.75341797,"punctuated_word":"Raul","sentiment":"neutral","sentiment_score":0.0825255811214447},{"word":"from","start":7.68,"end":8.0,"confidence":0.96875,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.06607312709093094},{"word":"technobank","start":8.0,"end":8.5,"confidence":0.527771,"punctuated_word":"TechnoBank.","sentiment":"neutral","sentiment_score":0.09411441534757614},{"word":"good","start":49.395,"end":49.555,"confidence":0.89501953,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.394348680973053},{"word":"day","start":49.555,"end":49.795,"confidence":0.9797363,"punctuated_word":"day.","sentiment":"neutral","sentiment_score":0.28427502512931824},{"word":"good","start":49.795,"end":50.035,"confidence":0.9951172,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3608463108539582},{"word":"day","start":50.035,"end":50.115,"confidence":0.97143555,"punctuated_word":"day.","sentiment":"neutral","sentiment_score":0.3309706449508667},{"word":"good","start":50.115,"end":50.275,"confidence":0.9482422,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.37338462471961975},{"word":"day","start":50.275,"end":50.355,"confidence":0.90527344,"punctuated_word":"day,","sentiment":"positive","sentiment_score":0.411726176738739},{"word":"caleb","start":50.355,"end":50.835,"confidence":0.95947266,"punctuated_word":"Caleb.","sentiment":"neutral","sentiment_score":0.3199438452720642},{"word":"rahul","start":50.835,"end":51.315,"confidence":0.46679688,"punctuated_word":"Rahul","sentiment":"neutral","sentiment_score":0.18264751136302948},{"word":"from","start":51.315,"end":51.635002,"confidence":0.9951172,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.20039400458335876},{"word":"technowand","start":51.635002,"end":52.135002,"confidence":0.8347656,"punctuated_word":"TechnoWand.","sentiment":"neutral","sentiment_score":0.19376468658447263},{"word":"rahul","start":52.515,"end":53.015,"confidence":0.90625,"punctuated_word":"Rahul","sentiment":"neutral","sentiment_score":0.13107678294181824},{"word":"from","start":53.235,"end":53.555,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.17547523975372314},{"word":"technowand","start":53.555,"end":54.055,"confidence":0.9986328,"punctuated_word":"TechnoWand.","sentiment":"neutral","sentiment_score":0.17197266221046448},{"word":"thank","start":54.195,"end":54.435,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5231971740722656},{"word":"you","start":54.435,"end":54.935,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.33367544412612915}],"paragraphs":{"transcript":"\nRaul from TechnoBank. Good day. Good day. Good day, Caleb. Rahul from TechnoWand.\n\nRahul from TechnoWand. Thank you.","paragraphs":[{"sentences":[{"text":"Raul from TechnoBank.","start":7.2,"end":8.5,"sentiment":"neutral","sentiment_score":0.08090437451998393},{"text":"Good day.","start":49.395,"end":49.795,"sentiment":"positive","sentiment_score":0.3393118530511856},{"text":"Good day.","start":49.795,"end":50.115,"sentiment":"positive","sentiment_score":0.3459084779024124},{"text":"Good day, Caleb.","start":50.115,"end":50.835,"sentiment":"positive","sentiment_score":0.368351548910141},{"text":"Rahul from TechnoWand.","start":50.835,"end":52.135002,"sentiment":"neutral","sentiment_score":0.19226873417695364}],"sentiment":"neutral","sentiment_score":0.25346266420987934,"num_words":13,"start":7.2,"end":52.135002},{"sentences":[{"text":"Rahul from TechnoWand.","start":52.515,"end":54.055,"sentiment":"neutral","sentiment_score":0.15950822830200195},{"text":"Thank you.","start":54.195,"end":54.935,"sentiment":"positive","sentiment_score":0.4284363090991974}],"sentiment":"neutral","sentiment_score":0.2670794606208801,"num_words":5,"start":52.515,"end":54.935}]}}]},{"alternatives":[{"transcript":"Hi. If you record your name and reason for calling, I'll see if this person is available. Thanks, Rahu. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","confidence":1.0,"words":[{"word":"hi","start":0.24,"end":0.74,"confidence":0.99853516,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.05693353712558746},{"word":"if","start":0.79999995,"end":1.04,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.038606904447078705},{"word":"you","start":1.04,"end":1.1999999,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02484237588942051},{"word":"record","start":1.1999999,"end":1.5999999,"confidence":0.9970703,"punctuated_word":"record","sentiment":"neutral","sentiment_score":0.028656845912337303},{"word":"your","start":1.5999999,"end":1.8399999,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.03219563886523247},{"word":"name","start":1.8399999,"end":2.08,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.033519990742206573},{"word":"and","start":2.08,"end":2.32,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.04158832132816315},{"word":"reason","start":2.32,"end":2.6399999,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.03913620859384537},{"word":"for","start":2.6399999,"end":2.8,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.040403347462415695},{"word":"calling","start":2.8,"end":3.3,"confidence":1.0,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":0.04475308209657669},{"word":"i'll","start":3.36,"end":3.6,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.049925297498703},{"word":"see","start":3.6,"end":3.84,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.06063893809914589},{"word":"if","start":3.84,"end":4.0,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.04405970126390457},{"word":"this","start":4.0,"end":4.16,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.03248002007603645},{"word":"person","start":4.16,"end":4.56,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.040616475045681},{"word":"is","start":4.56,"end":4.72,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.033909305930137634},{"word":"available","start":4.72,"end":5.22,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":0.037377361208200455},{"word":"thanks","start":16.255001,"end":16.755001,"confidence":0.9951172,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.5860728621482849},{"word":"rahu","start":16.815,"end":17.315,"confidence":0.90771484,"punctuated_word":"Rahu.","sentiment":"positive","sentiment_score":0.4803193509578705},{"word":"please","start":17.695,"end":18.095001,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.05174221098423004},{"word":"stay","start":18.095001,"end":18.415,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":0.02395760267972946},{"word":"on","start":18.415,"end":18.575,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.05803919583559036},{"word":"the","start":18.575,"end":18.735,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.019272781908512115},{"word":"line","start":18.735,"end":19.235,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":-0.01727186143398285},{"word":"i'm","start":40.805,"end":41.125,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.2284887433052063},{"word":"sorry","start":41.125,"end":41.625,"confidence":0.98657227,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.2307276576757431},{"word":"this","start":41.685,"end":41.845,"confidence":1.0,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.4117833375930786},{"word":"person","start":41.845,"end":42.245003,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.35031476616859436},{"word":"is","start":42.245003,"end":42.405003,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.32672226428985596},{"word":"not","start":42.405003,"end":42.645,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.32338955998420715},{"word":"available","start":42.645,"end":43.145,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.29660844802856445},{"word":"if","start":43.525,"end":43.765,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.14071783423423767},{"word":"you","start":43.765,"end":43.845,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.09223891794681548},{"word":"would","start":43.845,"end":44.005,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.09267276525497437},{"word":"like","start":44.005,"end":44.245003,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.0973128005862236},{"word":"to","start":44.245003,"end":44.405003,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.12837736308574677},{"word":"leave","start":44.405003,"end":44.565002,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.11013177037239076},{"word":"an","start":44.565002,"end":44.805,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.11892081797122955},{"word":"additional","start":44.805,"end":45.285,"confidence":1.0,"punctuated_word":"additional","sentiment":"neutral","sentiment_score":-0.1148642599582672},{"word":"message","start":45.285,"end":45.785,"confidence":0.9995117,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.1480354368686676},{"word":"please","start":45.972874,"end":46.292873,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.13832709193229675},{"word":"reply","start":46.292873,"end":46.612873,"confidence":0.99902344,"punctuated_word":"reply","sentiment":"neutral","sentiment_score":-0.13999684154987335},{"word":"after","start":46.612873,"end":46.932873,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.09937800467014311},{"word":"the","start":46.932873,"end":47.092873,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1397013962268829},{"word":"tone","start":47.092873,"end":47.592873,"confidence":1.0,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.11691978573799132}],"paragraphs":{"transcript":"\nHi. If you record your name and reason for calling, I'll see if this person is available. Thanks, Rahu. Please stay on the line. I'm sorry.\n\nThis person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.74,"sentiment":"neutral","sentiment_score":0.05693353712558746},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.79999995,"end":5.22,"sentiment":"neutral","sentiment_score":0.03891936340369284},{"text":"Thanks, Rahu.","start":16.255001,"end":17.315,"sentiment":"positive","sentiment_score":0.5331961065530777},{"text":"Please stay on the line.","start":17.695,"end":19.235,"sentiment":"neutral","sentiment_score":0.027147985994815826},{"text":"I'm sorry.","start":40.805,"end":41.625,"sentiment":"neutral","sentiment_score":-0.2296082004904747}],"sentiment":"neutral","sentiment_score":0.054713811295536846,"num_words":26,"start":0.24,"end":41.625},{"sentences":[{"text":"This person is not available.","start":41.685,"end":43.145,"sentiment":"negative","sentiment_score":-0.3417636752128601},{"text":"If you would like to leave an additional message, please reply after the tone.","start":43.525,"end":47.592873,"sentiment":"neutral","sentiment_score":-0.11982822045683861}],"sentiment":"neutral","sentiment_score":-0.1782322874978969,"num_words":19,"start":41.685,"end":47.592873}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Raul from TechnoBank.\n\nChannel 1: Thanks, Rahu. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.\n\nChannel 0: Good day. Good day. Good day, Caleb. Rahul from TechnoWand. Rahul from TechnoWand.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.74,"sentiment":"neutral","sentiment_score":0.05693353712558746},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.79999995,"end":5.22,"sentiment":"neutral","sentiment_score":0.03891936340369284}],"sentiment":"neutral","sentiment_score":0.03997902068145135,"channel":1,"num_words":17,"start":0.24,"end":5.22},{"sentences":[{"text":"Raul from TechnoBank.","start":7.2,"end":8.5,"sentiment":"neutral","sentiment_score":0.08090437451998393}],"sentiment":"neutral","sentiment_score":0.08090437451998393,"channel":0,"num_words":3,"start":7.2,"end":8.5},{"sentences":[{"text":"Thanks, Rahu.","start":16.255001,"end":17.315,"sentiment":"positive","sentiment_score":0.5331961065530777},{"text":"Please stay on the line.","start":17.695,"end":19.235,"sentiment":"neutral","sentiment_score":0.027147985994815826},{"text":"I'm sorry.","start":40.805,"end":41.625,"sentiment":"neutral","sentiment_score":-0.2296082004904747},{"text":"This person is not available.","start":41.685,"end":43.145,"sentiment":"negative","sentiment_score":-0.3417636752128601},{"text":"If you would like to leave an additional message, please reply after the tone.","start":43.525,"end":47.592873,"sentiment":"neutral","sentiment_score":-0.11982822045683861}],"sentiment":"neutral","sentiment_score":-0.094410632870027,"channel":1,"num_words":28,"start":16.255001,"end":47.592873},{"sentences":[{"text":"Good day.","start":49.395,"end":49.795,"sentiment":"positive","sentiment_score":0.3393118530511856},{"text":"Good day.","start":49.795,"end":50.115,"sentiment":"positive","sentiment_score":0.3459084779024124},{"text":"Good day, Caleb.","start":50.115,"end":50.835,"sentiment":"positive","sentiment_score":0.368351548910141},{"text":"Rahul from TechnoWand.","start":50.835,"end":52.135002,"sentiment":"neutral","sentiment_score":0.19226873417695364},{"text":"Rahul from TechnoWand.","start":52.515,"end":54.055,"sentiment":"neutral","sentiment_score":0.15950822830200195}],"sentiment":"neutral","sentiment_score":0.27160201508265275,"channel":0,"num_words":13,"start":49.395,"end":54.055},{"sentences":[{"text":"Thank you.","start":54.195,"end":54.935,"sentiment":"positive","sentiment_score":0.4284363090991974}],"sentiment":"positive","sentiment_score":0.4284363090991974,"channel":0,"num_words":2,"start":54.195,"end":54.935}]},"summary":{"result":"success","short":"The representative from TechnoBank is trying to reach someone named Raul but is not available. They ask the caller to leave an additional message and end the call politely."},"intents":{"segments":[{"text":"If you would like to leave an additional message, please reply after the tone. Good day. Good day.","start_word":34,"end_word":51,"intents":[{"intent":"Leave message","confidence_score":0.07989504}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Raul from TechnoBank.","start_word":0,"end_word":19,"sentiment":"neutral","sentiment_score":0.05089949071407318},{"text":"Thanks, Rahu.","start_word":20,"end_word":21,"sentiment":"positive","sentiment_score":0.5226207971572876},{"text":"Please stay on the line. I'm sorry.","start_word":22,"end_word":28,"sentiment":"neutral","sentiment_score":-0.09349577128887177},{"text":"This person is not available.","start_word":29,"end_word":33,"sentiment":"negative","sentiment_score":-0.33423781394958496},{"text":"If you would like to leave an additional message, please reply after the tone. Good day.","start_word":34,"end_word":49,"sentiment":"neutral","sentiment_score":-0.05156061053276062},{"text":"Good day. Good day, Caleb.","start_word":50,"end_word":54,"sentiment":"positive","sentiment_score":0.3499400317668915},{"text":"Rahul from TechnoWand. Rahul from TechnoWand.","start_word":55,"end_word":60,"sentiment":"neutral","sentiment_score":0.17616194486618042},{"text":"Thank you.","start_word":61,"end_word":62,"sentiment":"positive","sentiment_score":0.5079258680343628}],"average":{"sentiment":"neutral","sentiment_score":0.07799073838696037}}}}