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Thank you so much for calling your account. How may I help you today? Oh, I'm sorry to hear about that. And may I have the number?\n\nOkay. Got it. So this is a Indian phone number. Basically, you have reached our phone number. This is Airtel Australia.\n\nWhat we are doing is to provide Internet service and then a mobile plan services only in Australia. About your Indian phone number, you have to contact your local network, which is Airtel India, I believe, and we are not affiliated. We we're a separate entity. Yeah. Alright?\n\nSure. Thank you. Have a good one. 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I have my character connection from India, and I'm in Sydney now. So I used to have this number enabled and then messages coming in, like, when I used for OTPs and all. But I think today, I see I'm not able to get the connection. Yeah. 98668968 6 2. Oh. Okay. Okay. 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I have my character connection from India, and I'm in Sydney now. So I used to have this number enabled and then messages coming in, like, when I used for OTPs and all. But I think today, I see I'm not able to get the connection. Yeah.\n\n98668968 6 2. Oh. Okay. Okay. Yeah.","paragraphs":[{"sentences":[{"text":"Hi.","start":5.92,"end":6.42,"sentiment":"neutral","sentiment_score":0.015194975771009922},{"text":"I have my character connection from India, and I'm in Sydney now.","start":6.56,"end":12.0199995,"sentiment":"neutral","sentiment_score":0.009135613373170296},{"text":"So I used to have this number enabled and then messages coming in, like, when I used for OTPs and all.","start":13.255,"end":23.015,"sentiment":"neutral","sentiment_score":-0.03883099706754798},{"text":"But I think today, I see I'm not able to get the connection.","start":23.015,"end":27.210001,"sentiment":"neutral","sentiment_score":-0.2329101264476776},{"text":"Yeah.","start":33.59,"end":34.09,"sentiment":"neutral","sentiment_score":-0.007736551575362682}],"sentiment":"neutral","sentiment_score":-0.07762909994926304,"num_words":48,"start":5.92,"end":34.09},{"sentences":[{"text":"98668968 6 2.","start":34.63,"end":44.275,"sentiment":"neutral","sentiment_score":-0.011433495829502741},{"text":"Oh.","start":65.83,"end":66.135,"sentiment":"neutral","sentiment_score":-0.04342686012387276},{"text":"Okay.","start":66.135,"end":66.635,"sentiment":"neutral","sentiment_score":-0.016725357621908188},{"text":"Okay.","start":70.615005,"end":71.115005,"sentiment":"neutral","sentiment_score":0.022568847984075543},{"text":"Yeah.","start":73.255005,"end":73.755005,"sentiment":"neutral","sentiment_score":0.09652315825223924}],"sentiment":"neutral","sentiment_score":0.003519900143146517,"num_words":7,"start":34.63,"end":73.755005}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Thank you so much for calling your account. How may I help you today?\n\nChannel 1: Hi. I have my character connection from India, and I'm in Sydney now. So I used to have this number enabled and then messages coming in, like, when I used for OTPs and all. But I think today, I see I'm not able to get the connection.\n\nChannel 0: Oh, I'm sorry to hear about that. And may I have the number?\n\nChannel 1: Yeah. 98668968\n\nChannel 0: Okay. Got\n\nChannel 1: 6\n\nChannel 0: it. So\n\nChannel 1: 2.\n\nChannel 0: this is a Indian phone number. Basically, you have reached our phone number. This is Airtel Australia. What we are doing is to provide Internet service and then a mobile plan services only in Australia. About your Indian phone number, you have to contact your local network, which is Airtel India, I believe, and we are not\n\nChannel 1: Oh.\n\nChannel 0: affiliated.\n\nChannel 1: Okay.\n\nChannel 0: We we're a separate entity.\n\nChannel 1: Okay.\n\nChannel 0: Yeah. Alright?\n\nChannel 1: Yeah.\n\nChannel 0: Sure. Thank you. Have a good one. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.48,"end":0.71999997,"sentiment":"positive","sentiment_score":0.43025118112564087},{"text":"Thank you so much for calling your account.","start":0.71999997,"end":2.82,"sentiment":"positive","sentiment_score":0.6764109879732132},{"text":"How may I help you today?","start":2.8799999,"end":4.26,"sentiment":"positive","sentiment_score":0.6078632672627767}],"sentiment":"positive","sentiment_score":0.6325812458992004,"channel":0,"num_words":15,"start":0.48,"end":4.26},{"sentences":[{"text":"Hi.","start":5.92,"end":6.42,"sentiment":"neutral","sentiment_score":0.015194975771009922},{"text":"I have my character connection from India, and I'm in Sydney now.","start":6.56,"end":12.0199995,"sentiment":"neutral","sentiment_score":0.009135613373170296},{"text":"So I used to have this number enabled and then messages coming in, like, when I used for OTPs and 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is a Indian phone number.","start":43.955,"end":45.795002,"sentiment":"neutral","sentiment_score":-0.027661185711622238},{"text":"Basically, you have reached our phone number.","start":45.795002,"end":49.175,"sentiment":"neutral","sentiment_score":-0.02834938413330487},{"text":"This is Airtel Australia.","start":49.875,"end":51.415,"sentiment":"neutral","sentiment_score":-0.013083778321743011},{"text":"What we are doing is to provide Internet service and then a mobile plan services only in Australia.","start":51.555,"end":57.739998,"sentiment":"neutral","sentiment_score":-0.03684896892971463},{"text":"About your Indian phone number, you have to contact your local network, which is Airtel India, I believe, and we are 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The agent asks for the customer's phone number and explains that they are a separate entity and do not work with Indian carriers. The agent advises the customer to contact Airtel India to get a mobile plan and apologizes for the inconvenience."},"intents":{"segments":[{"text":"What we are doing is to provide Internet service and then a mobile plan services only in Australia.","start_word":100,"end_word":117,"intents":[{"intent":"Connect and provide internet service","confidence_score":0.0007815984}]}]},"sentiments":{"segments":[{"text":"Hi. Thank you so much for calling your account. How may I help you today?","start_word":0,"end_word":14,"sentiment":"positive","sentiment_score":0.6205824017524719},{"text":"Hi. I have my character connection from India, and I'm in Sydney now. So I used to have this number enabled and then messages coming in, like, when I used for OTPs and all. But I think today, I see I'm not able to get the connection. Oh, I'm sorry to hear about that. And may I have the number? Yeah. 98668968 Okay. Got 6 it. So 2. this is a Indian phone number. Basically, you have reached our phone number. This is Airtel Australia. What we are doing is to provide Internet service and then a mobile plan services only in Australia. About your Indian phone number, you have to contact your local network, which is Airtel India, I believe, and we are not Oh. affiliated. Okay. We we're a separate entity. Okay. Yeah. Alright? Yeah. Sure.","start_word":15,"end_word":152,"sentiment":"neutral","sentiment_score":-0.052000753581523895},{"text":"Thank you. Have a good one.","start_word":153,"end_word":158,"sentiment":"positive","sentiment_score":0.5431717038154602},{"text":"Bye bye.","start_word":159,"end_word":160,"sentiment":"neutral","sentiment_score":0.21966807544231415}],"average":{"sentiment":"neutral","sentiment_score":0.03240010556618729}}}}