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The person you are trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","paragraphs":[{"sentences":[{"text":"Your call has been forwarded to voice mail.","start":0.24,"end":2.6599998,"sentiment":"negative","sentiment_score":-0.4039982184767723},{"text":"The person you are trying to reach is not available.","start":2.72,"end":5.06,"sentiment":"negative","sentiment_score":-0.40067159533500674},{"text":"At the tone, please record your message.","start":5.3599997,"end":7.54,"sentiment":"neutral","sentiment_score":-0.17951534049851553},{"text":"When you have finished recording, you may hang up.","start":7.7599998,"end":10.34,"sentiment":"neutral","sentiment_score":-0.15608607315354878}],"sentiment":"neutral","sentiment_score":-0.2911789336186998,"num_words":34,"start":0.24,"end":10.34}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Your call has been forwarded to voice mail. The person you are trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.\n\nChannel 0: Hello, Bianca. My name is Mary, and I'm calling from Airtel accounts department. I'm following up on our conversation from last week regarding the payment balance on your account. I wanted to check-in directly to make sure everything went okay, Andre, or if there was an issue with processing the payment. If you need further assistance, please don't hesitate to call us at 0391218113.\n\nAgain, that's 0391218113, and we'll be more than happy to assist. Thank you so much, and have a great day. Goodbye.","paragraphs":[{"sentences":[{"text":"Your call has been forwarded to voice mail.","start":0.24,"end":2.6599998,"sentiment":"negative","sentiment_score":-0.4039982184767723},{"text":"The person you are trying to reach is not available.","start":2.72,"end":5.06,"sentiment":"negative","sentiment_score":-0.40067159533500674},{"text":"At the tone, please record your message.","start":5.3599997,"end":7.54,"sentiment":"neutral","sentiment_score":-0.17951534049851553},{"text":"When you have finished recording, you may hang up.","start":7.7599998,"end":10.34,"sentiment":"neutral","sentiment_score":-0.15608607315354878}],"sentiment":"neutral","sentiment_score":-0.2911789336186998,"channel":1,"num_words":34,"start":0.24,"end":10.34},{"sentences":[{"text":"Hello, Bianca.","start":13.565,"end":14.205,"sentiment":"neutral","sentiment_score":0.05610200576484203},{"text":"My name is Mary, and I'm calling from Airtel accounts department.","start":14.205,"end":17.345,"sentiment":"neutral","sentiment_score":0.07867445864460686},{"text":"I'm following up on our conversation from last week regarding the payment balance on your account.","start":17.645,"end":23.005,"sentiment":"neutral","sentiment_score":0.07914775889366865},{"text":"I wanted to check-in directly to make sure everything went okay, Andre, or if there was an issue with processing the payment.","start":23.005,"end":30.51,"sentiment":"neutral","sentiment_score":0.04377056649801406},{"text":"If you need further assistance, please don't hesitate to call us at 0391218113.","start":30.810001,"end":40.09,"sentiment":"neutral","sentiment_score":0.02590754312964586}],"sentiment":"neutral","sentiment_score":0.05537090191501193,"channel":0,"num_words":64,"start":13.565,"end":40.09},{"sentences":[{"text":"Again, that's 0391218113, and we'll be more than happy to assist.","start":40.09,"end":45.922874,"sentiment":"positive","sentiment_score":0.4531851194121621},{"text":"Thank you so much, and have a great day.","start":45.922874,"end":47.522873,"sentiment":"positive","sentiment_score":0.7579578955968221},{"text":"Goodbye.","start":47.522873,"end":48.022873,"sentiment":"neutral","sentiment_score":0.17389801144599917}],"sentiment":"positive","sentiment_score":0.5705026373976753,"channel":0,"num_words":21,"start":40.09,"end":48.022873}]},"summary":{"result":"success","short":"The customer's call goes to voicemail and they leave a message for Bianca from Airtel accounts department, asking about a payment balance on her account. The representative provides a phone number for the customer to call and assures her that they will be assisted promptly."},"intents":{"segments":[{"text":"I wanted to check-in directly to make sure everything went okay, Andre, or if there was an issue with processing the payment.","start_word":63,"end_word":84,"intents":[{"intent":"Check-in","confidence_score":0.6551197}]},{"text":"If you need further assistance, please don't hesitate to call us at 0391218113. Again, that's 0391218113, and we'll be more than happy to assist.","start_word":85,"end_word":108,"intents":[{"intent":"Assistance","confidence_score":0.010506069}]}]},"sentiments":{"segments":[{"text":"Your call has been forwarded to voice mail. The person you are trying to reach is not available.","start_word":0,"end_word":17,"sentiment":"negative","sentiment_score":-0.40395238995552063},{"text":"At the tone, please record your message. When you have finished recording, you may hang up. Hello, Bianca. My name is Mary, and I'm calling from Airtel accounts department. I'm following up on our conversation from last week regarding the payment balance on your account. I wanted to check-in directly to make sure everything went okay, Andre, or if there was an issue with processing the payment. If you need further assistance, please don't hesitate to call us at 0391218113.","start_word":18,"end_word":97,"sentiment":"neutral","sentiment_score":0.018785471096634865},{"text":"Again, that's 0391218113, and we'll be more than happy to assist. Thank you so much, and have a great day.","start_word":98,"end_word":117,"sentiment":"positive","sentiment_score":0.5442560911178589},{"text":"Goodbye.","start_word":118,"end_word":118,"sentiment":"neutral","sentiment_score":0.21777085959911344}],"average":{"sentiment":"neutral","sentiment_score":0.07634103999418371}}}}