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Yeah. Oh, that's good. I'm good, man. I had a badminton tournament on Monday. I think there were, like, 100 teams or something and... Not 100. 100 players, fifty, sixty teams and became second. So my body is super tired and sore, and, you know, I can feel my bones and my knees. You know? Oh, just too tired. Yeah. Yeah. Yeah. I... Yeah. Yeah. Yep. I was I was proud of myself, Bruce, to be very honest. You know? And the boys, they were... Yeah. Like, of Kamo, Southeast Asian. More... A lot of other non Indians were also there, but Southeast Asian. Yeah. Very interesting thing. Yeah. Yeah. Wow. Yeah. Yeah. Yeah. Yeah. Badminton is... Yeah. Badminton, volleyball, hockey, they're quite quite prominent, but the only problem is no money in this sport. You know? It's all in cricket. It's pumped into cricket. Yeah. Wow. Yep. Yep. Mhmm. Yeah. I think through sports, which we like to play, I would say. You know? Yeah. We can't play rugby and shit, Bruce. You know? It's not our DNA. You know? We need to be big and strong. We are not big and strong in our DNA. Yeah. I think... Yeah. I don't know. I've never been to the site. Yep. Yes. Yes. Yes. Yes. Yes. Yeah. Yep. Northern India. Yeah. Yeah. Yes. Yeah. Yeah. Some of them are. Some of them are. Great. Bruce, quick question for you. This phone thing. Yeah? They're asking for 66 per month. Yeah. I think that's a very good deal, Bruce. Oh, okay. Yeah. Yeah. Yeah. Yeah. Yes. Yeah. Yeah. Yeah. Yeah. Yep. So, Bruce, how many phones have you got at the moment? Like, physical phones? Yep. Yep. Roughly 60. Yeah. The thing with this PABX is it's an on-site PABX. You know, it has got a box sitting in your rack, which takes the call and then routes all the calls accordingly. Yeah? And these are, like, strong. Yeah. Yeah. Yeah. Yeah. I think this is rock solid. Yeah. This is rock solid, but a bit ancient. That's the only challenge which we have. You know? But if it if it falls down, I think, like you did in Canberra, check out all the phones in the room and then just have the phones, the cloud phones, you know. That's what I would recommend. Yeah. Yeah. You're right. I I don't imagine it's failing over because it has survived for eleven years. But, again, you know, you never know if faulty heated fan or a power supply unit or whatever can go wrong. You know? I I always stand by you no matter what happens. You know that. If you tell me, Raul, I need support, I'll come and support you. That is for a 100% sure. But the only challenge I have is do I have enough experience and skill set and spare parts available to, you know, keep the ship running? Yeah. Yeah. Yeah. But worst case scenario, you already have it configured that if this box goes down, it needs to redirect to a mobile phone. Right? You have got that configured. Yeah? Yep. So at least plan b is already there. If that thing goes down, we'll be getting redirected to mobile. By that time, we can then either find a spare part, troubleshoot, do whatever we can, you know, to get her back up and running, or is it then plan on migrating into a cloud phone or something? Yeah? Or, Bruce, one thing I can do is... Please correct me if I'm wrong. Yeah? I can configure and give you a physical cloud phone. Right? And leave it back in the real estate office. And in case the primary goes down, the the spare phone which I'm gonna give you will pick up. Yes. Yeah. That will connect to any Internet. So you can take it to Bali, Fiji, wherever you want. You just... It's like a Skype phone. Yeah. You just connect it to Internet and you start working. Yeah. I will I will provide you a telephone number. Yeah? Yeah. So basic... Yes. Yes. Yes. And then I can do it in such a way that even if you don't want to buy phones, physical phones, I can install a small softphone in your computer so that they can start taking and receiving calls from the computer itself. You know, so we can... Yeah. We can probably skin that cat that particular way. Yeah? Yep. Yeah. So my question is that configuration change, when the primary phone goes down, the mobile or Sydney takes over. When... Who does that for you at the moment? I I don't remember. Did I? Okay. My memory is weak. Maybe we... No. I did that for you in Canberra, Bruce. I remember. Okay. No. No. No. No. No. She's nice. Louis is nice. I think she's just a different mindset. That's all. Yeah. Yeah. Yeah. Yeah. So, Bruce, just just read talking out loud. Yeah? So let's say if Brisbane's box goes down, it will get redirected to Sydney. Right? Yeah. So either we change it to a mobile phone or we'll change it to a number which I will provide you, which will be the number of a physical phone. And I'll leave that physical phone in the real estate office so that, you know, whatever happens, you can... Yeah. Yeah. We'll probably do something like that. Yeah. I think that would be the safest and cheapest and most scalable options. You know? Yeah. Yeah. Yeah. Yeah. Who who knows? Yeah. So we'll probably just do it that way. Yeah. Yep. I think that will be... Let me just work out everything in an email, Bruce. You know? Document it down, and then I can probably then say, hey, Bruce. This is the plan which I would recommend. At least you have that in writing, and then it'll make sense, and then we can take one step at a time. Yeah? Cool. Cool. Cool. Cool. And then that's why it's easier because even if anything goes wrong, you're already on the platform. Already the calls are getting redirected there. It just makes it easier. You know? They'll probably... Yep. It'll it'll make it easier that way. Way. Yep. Cool. Cool. Cool. I give you the latest and the greatest phone. No problem. Do you want color display and wireless headsets and all? I can give you all that, you know, but... Yep. I know. I know. No problem. No problem. I... I'll give you a nice... And a reliable phone is what I want to give you rather than a fancy phone. Yeah. Yep. Yep. And I'll have it in such a way that, a, it can take the blue cable as well, or b, it can take Wi Fi as well. Just in case the blue cable falls down, it can pick up the Wi Fi from somewhere else as as well. Yeah. Did you buy that shell from IKEA? Okay. No problem. I will initiate that conversation again, and I will I will probably... Let me let me... Let. Can I have your permission to send you a link or buy the small rack and then your spot, you can just put that small rack in that room? Real estate room. Rentals office. Yes. Yes. On top of the printer and all, on the wall, you know how you have in the luggage room, you have a small rack, a quarter rack. Same. We will put a quarter rack on on the wall in the rental's office on top of the printer kind of thing. I'll come there. I'll come there. I'll come there one day. I'll come there one. Canberra. Yeah. Yeah. Yeah. Yep. I'll come there one more day. Let me do one more cleanup. I think I did a bit of cleanup last time, but I'll do one more cleanup. Cool. Alright. No problem, Bruce. I will... I'm always here. No matter what happens, I'm always here by your side, my friend. Cool. Cool. Cool. Thanks, Bruce. Ciao ciao. 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Bruce. How are you? Not too bad, man. Not too bad. Long time.\n\nAll good, mate. All good. All good. All good. Good.\n\nHow is your health, Bruce? You're doing good? Yeah. Mhmm. Are you?\n\nYeah. Yeah. Oh, that's good. I'm good, man. I had a badminton tournament on Monday.\n\nI think there were, like, 100 teams or something and... Not 100. 100 players, fifty, sixty teams and became second. So my body is super tired and sore, and, you know, I can feel my bones and my knees. You know?\n\nOh, just too tired. Yeah. Yeah. Yeah. I...\n\nYeah. Yeah. Yep. I was I was proud of myself, Bruce, to be very honest. You know?\n\nAnd the boys, they were... Yeah. Like, of Kamo, Southeast Asian. More... A lot of other non Indians were also there, but Southeast Asian.\n\nYeah. Very interesting thing. Yeah. Yeah. Wow.\n\nYeah. Yeah. Yeah. Yeah. Badminton is...\n\nYeah. Badminton, volleyball, hockey, they're quite quite prominent, but the only problem is no money in this sport. You know? It's all in cricket. It's pumped into cricket.\n\nYeah. Wow. Yep. Yep. Mhmm.\n\nYeah. I think through sports, which we like to play, I would say. You know? Yeah. We can't play rugby and shit, Bruce.\n\nYou know? It's not our DNA. You know? We need to be big and strong. We are not big and strong in our DNA.\n\nYeah. I think... Yeah. I don't know. I've never been to the site.\n\nYep. Yes. Yes. Yes. Yes.\n\nYes. Yeah. Yep. Northern India. Yeah.\n\nYeah. Yes. Yeah. Yeah. Some of them are.\n\nSome of them are. Great. Bruce, quick question for you. This phone thing. Yeah?\n\nThey're asking for 66 per month. Yeah. I think that's a very good deal, Bruce. Oh, okay. Yeah.\n\nYeah. Yeah. Yeah. Yes. Yeah.\n\nYeah. Yeah. Yeah. Yep. So, Bruce, how many phones have you got at the moment?\n\nLike, physical phones? Yep. Yep. Roughly 60. Yeah.\n\nThe thing with this PABX is it's an on-site PABX. You know, it has got a box sitting in your rack, which takes the call and then routes all the calls accordingly. Yeah? And these are, like, strong. Yeah.\n\nYeah. Yeah. Yeah. I think this is rock solid. Yeah.\n\nThis is rock solid, but a bit ancient. That's the only challenge which we have. You know? But if it if it falls down, I think, like you did in Canberra, check out all the phones in the room and then just have the phones, the cloud phones, you know. That's what I would recommend.\n\nYeah. Yeah. You're right. I I don't imagine it's failing over because it has survived for eleven years. But, again, you know, you never know if faulty heated fan or a power supply unit or whatever can go wrong.\n\nYou know? I I always stand by you no matter what happens. You know that. If you tell me, Raul, I need support, I'll come and support you. That is for a 100% sure.\n\nBut the only challenge I have is do I have enough experience and skill set and spare parts available to, you know, keep the ship running? Yeah. Yeah. Yeah. But worst case scenario, you already have it configured that if this box goes down, it needs to redirect to a mobile phone.\n\nRight? You have got that configured. Yeah? Yep. So at least plan b is already there.\n\nIf that thing goes down, we'll be getting redirected to mobile. By that time, we can then either find a spare part, troubleshoot, do whatever we can, you know, to get her back up and running, or is it then plan on migrating into a cloud phone or something? Yeah? Or, Bruce, one thing I can do is... Please correct me if I'm wrong.\n\nYeah? I can configure and give you a physical cloud phone. Right? And leave it back in the real estate office. And in case the primary goes down, the the spare phone which I'm gonna give you will pick up.\n\nYes. Yeah. That will connect to any Internet. So you can take it to Bali, Fiji, wherever you want. You just...\n\nIt's like a Skype phone. Yeah. You just connect it to Internet and you start working. Yeah. I will I will provide you a telephone number.\n\nYeah? Yeah. So basic... Yes. Yes.\n\nYes. And then I can do it in such a way that even if you don't want to buy phones, physical phones, I can install a small softphone in your computer so that they can start taking and receiving calls from the computer itself. You know, so we can... Yeah. We can probably skin that cat that particular way.\n\nYeah? Yep. Yeah. So my question is that configuration change, when the primary phone goes down, the mobile or Sydney takes over. When...\n\nWho does that for you at the moment? I I don't remember. Did I? Okay. My memory is weak.\n\nMaybe we... No. I did that for you in Canberra, Bruce. I remember. Okay.\n\nNo. No. No. No. No.\n\nShe's nice. Louis is nice. I think she's just a different mindset. That's all. Yeah.\n\nYeah. Yeah. Yeah. So, Bruce, just just read talking out loud. Yeah?\n\nSo let's say if Brisbane's box goes down, it will get redirected to Sydney. Right? Yeah. So either we change it to a mobile phone or we'll change it to a number which I will provide you, which will be the number of a physical phone. And I'll leave that physical phone in the real estate office so that, you know, whatever happens, you can...\n\nYeah. Yeah. We'll probably do something like that. Yeah. I think that would be the safest and cheapest and most scalable options.\n\nYou know? Yeah. Yeah. Yeah. Yeah.\n\nWho who knows? Yeah. So we'll probably just do it that way. Yeah. Yep.\n\nI think that will be... Let me just work out everything in an email, Bruce. You know? Document it down, and then I can probably then say, hey, Bruce. This is the plan which I would recommend.\n\nAt least you have that in writing, and then it'll make sense, and then we can take one step at a time. Yeah? Cool. Cool. Cool.\n\nCool. And then that's why it's easier because even if anything goes wrong, you're already on the platform. Already the calls are getting redirected there. It just makes it easier. You know?\n\nThey'll probably... Yep. It'll it'll make it easier that way. Way. Yep.\n\nCool. Cool. Cool. I give you the latest and the greatest phone. No problem.\n\nDo you want color display and wireless headsets and all? I can give you all that, you know, but... Yep. I know. I know.\n\nNo problem. No problem. I... I'll give you a nice... And a reliable phone is what I want to give you rather than a fancy phone.\n\nYeah. Yep. Yep. And I'll have it in such a way that, a, it can take the blue cable as well, or b, it can take Wi Fi as well. Just in case the blue cable falls down, it can pick up the Wi Fi from somewhere else as as well.\n\nYeah. Did you buy that shell from IKEA? Okay. No problem. I will initiate that conversation again, and I will I will probably...\n\nLet me let me... Let. Can I have your permission to send you a link or buy the small rack and then your spot, you can just put that small rack in that room? Real estate room. Rentals office.\n\nYes. Yes. On top of the printer and all, on the wall, you know how you have in the luggage room, you have a small rack, a quarter rack. Same. We will put a quarter rack on on the wall in the rental's office on top of the printer kind of thing.\n\nI'll come there. I'll come there. I'll come there one day. I'll come there one. Canberra.\n\nYeah. Yeah. Yeah. Yep. I'll come there one more day.\n\nLet me do one more cleanup. I think I did a bit of cleanup last time, but I'll do one more cleanup. Cool. Alright. No problem, Bruce.\n\nI will... I'm always here. No matter what happens, I'm always here by your side, my friend. Cool. Cool.\n\nCool. Thanks, Bruce. Ciao ciao. Bye.","paragraphs":[{"sentences":[{"text":"Hey, Bruce.","start":2.0,"end":2.72,"sentiment":"neutral","sentiment_score":0.13300061970949173},{"text":"How are you?","start":2.72,"end":3.6999998,"sentiment":"neutral","sentiment_score":0.21630582710107168},{"text":"Not too bad, man.","start":6.16,"end":7.2799997,"sentiment":"neutral","sentiment_score":0.09206283558160067},{"text":"Not too bad.","start":7.2799997,"end":7.9199996,"sentiment":"neutral","sentiment_score":0.0897107223669688},{"text":"Long time.","start":7.9199996,"end":8.74,"sentiment":"neutral","sentiment_score":0.03202556073665619}],"sentiment":"neutral","sentiment_score":0.11545381083020143,"num_words":14,"start":2.0,"end":8.74},{"sentences":[{"text":"All good, mate.","start":18.345,"end":19.145,"sentiment":"neutral","sentiment_score":0.2575537512699763},{"text":"All good.","start":19.145,"end":19.545,"sentiment":"neutral","sentiment_score":0.32516418397426605},{"text":"All good.","start":19.545,"end":20.025,"sentiment":"neutral","sentiment_score":0.3278276026248932},{"text":"All good.","start":20.025,"end":20.765,"sentiment":"positive","sentiment_score":0.3897225558757782},{"text":"Good.","start":21.585,"end":22.085,"sentiment":"positive","sentiment_score":0.44704025983810425}],"sentiment":"neutral","sentiment_score":0.3305130198597908,"num_words":10,"start":18.345,"end":22.085},{"sentences":[{"text":"How is your health, Bruce?","start":22.904999,"end":24.345,"sentiment":"neutral","sentiment_score":0.24345906376838683},{"text":"You're doing good?","start":24.345,"end":25.404999,"sentiment":"neutral","sentiment_score":0.3312122623125712},{"text":"Yeah.","start":27.625,"end":28.125,"sentiment":"neutral","sentiment_score":0.30092382431030273},{"text":"Mhmm.","start":30.585,"end":31.085,"sentiment":"neutral","sentiment_score":0.04028419777750969},{"text":"Are you?","start":32.34,"end":33.079998,"sentiment":"neutral","sentiment_score":0.005760896950960159}],"sentiment":"neutral","sentiment_score":0.2136384934807817,"num_words":12,"start":22.904999,"end":33.079998},{"sentences":[{"text":"Yeah.","start":33.46,"end":33.78,"sentiment":"neutral","sentiment_score":0.04566560685634613},{"text":"Yeah.","start":33.78,"end":34.28,"sentiment":"neutral","sentiment_score":0.061763811856508255},{"text":"Oh, that's good.","start":37.14,"end":38.04,"sentiment":"neutral","sentiment_score":0.1976625621318817},{"text":"I'm good, man.","start":38.82,"end":39.62,"sentiment":"positive","sentiment_score":0.3416631023089091},{"text":"I had a badminton tournament on Monday.","start":39.62,"end":42.28,"sentiment":"neutral","sentiment_score":0.18249554293496267}],"sentiment":"neutral","sentiment_score":0.20019168083866437,"num_words":15,"start":33.46,"end":42.28},{"sentences":[{"text":"I think there were, like, 100 teams or something and...","start":43.475002,"end":46.035,"sentiment":"neutral","sentiment_score":0.021002895617857575},{"text":"Not 100.","start":46.035,"end":46.595,"sentiment":"neutral","sentiment_score":-0.0256799403578043},{"text":"100 players, fifty, sixty teams and became second.","start":46.595,"end":49.235,"sentiment":"neutral","sentiment_score":0.002946436288766563},{"text":"So my body is super tired and sore, and, you know, I can feel my bones and my knees.","start":49.235,"end":54.114998,"sentiment":"neutral","sentiment_score":-0.27464967848438965},{"text":"You know?","start":54.114998,"end":54.675,"sentiment":"neutral","sentiment_score":-0.10800228640437126}],"sentiment":"neutral","sentiment_score":-0.12810019263997674,"num_words":41,"start":43.475002,"end":54.675},{"sentences":[{"text":"Oh, just too tired.","start":54.675,"end":56.614998,"sentiment":"neutral","sentiment_score":-0.09933927655220032},{"text":"Yeah.","start":61.379997,"end":61.86,"sentiment":"neutral","sentiment_score":0.08763255178928375},{"text":"Yeah.","start":61.86,"end":62.34,"sentiment":"neutral","sentiment_score":0.08562394231557846},{"text":"Yeah.","start":62.34,"end":62.84,"sentiment":"neutral","sentiment_score":0.038326699286699295},{"text":"I...","start":63.22,"end":63.72,"sentiment":"neutral","sentiment_score":0.023920554667711254}],"sentiment":"neutral","sentiment_score":-0.020231669768691063,"num_words":8,"start":54.675,"end":63.72},{"sentences":[{"text":"Yeah.","start":64.26,"end":64.58,"sentiment":"neutral","sentiment_score":0.03165445849299431},{"text":"Yeah.","start":64.58,"end":64.74,"sentiment":"neutral","sentiment_score":0.051768623292446136},{"text":"Yep.","start":64.74,"end":65.14,"sentiment":"neutral","sentiment_score":0.10205846279859544},{"text":"I was I was proud of myself, Bruce, to be very honest.","start":65.14,"end":68.9,"sentiment":"neutral","sentiment_score":0.27359847724437714},{"text":"You know?","start":68.9,"end":69.405,"sentiment":"neutral","sentiment_score":0.09117991104722023}],"sentiment":"neutral","sentiment_score":0.21476606433005893,"num_words":17,"start":64.26,"end":69.405},{"sentences":[{"text":"And the boys, they were...","start":70.924995,"end":72.465,"sentiment":"neutral","sentiment_score":0.01707505378872156},{"text":"Yeah.","start":76.685,"end":77.165,"sentiment":"neutral","sentiment_score":0.0086573027074337},{"text":"Like, of Kamo, Southeast Asian.","start":77.165,"end":79.165,"sentiment":"neutral","sentiment_score":0.015045296400785446},{"text":"More...","start":79.165,"end":79.485,"sentiment":"neutral","sentiment_score":0.0064726234413683414},{"text":"A lot of other non Indians were also there, but Southeast Asian.","start":79.485,"end":82.365,"sentiment":"neutral","sentiment_score":0.00777788491298755}],"sentiment":"neutral","sentiment_score":0.011211095668841153,"num_words":24,"start":70.924995,"end":82.365},{"sentences":[{"text":"Yeah.","start":82.365,"end":82.604996,"sentiment":"neutral","sentiment_score":0.0036119897849857807},{"text":"Very interesting thing.","start":82.604996,"end":83.4,"sentiment":"neutral","sentiment_score":0.03395248328646024},{"text":"Yeah.","start":90.28,"end":90.36,"sentiment":"neutral","sentiment_score":0.011371102184057236},{"text":"Yeah.","start":90.36,"end":90.86,"sentiment":"neutral","sentiment_score":0.009512999095022678},{"text":"Wow.","start":93.96,"end":94.46,"sentiment":"neutral","sentiment_score":0.04903025180101395}],"sentiment":"neutral","sentiment_score":0.025054827532065765,"num_words":7,"start":82.365,"end":94.46},{"sentences":[{"text":"Yeah.","start":102.465,"end":102.965,"sentiment":"neutral","sentiment_score":0.014776235446333883},{"text":"Yeah.","start":104.865,"end":105.365,"sentiment":"neutral","sentiment_score":0.016033027321100235},{"text":"Yeah.","start":111.48,"end":111.98,"sentiment":"neutral","sentiment_score":0.04472323879599571},{"text":"Yeah.","start":113.32,"end":113.56,"sentiment":"neutral","sentiment_score":0.04908141493797302},{"text":"Badminton is...","start":113.56,"end":114.36,"sentiment":"neutral","sentiment_score":0.03586962353438139}],"sentiment":"neutral","sentiment_score":0.032725527261694275,"num_words":6,"start":102.465,"end":114.36},{"sentences":[{"text":"Yeah.","start":114.36,"end":114.6,"sentiment":"neutral","sentiment_score":0.044498804956674576},{"text":"Badminton, volleyball, hockey, they're quite quite prominent, but the only problem is no money in this sport.","start":114.6,"end":120.76,"sentiment":"neutral","sentiment_score":0.002673639094128328},{"text":"You know?","start":120.76,"end":121.4,"sentiment":"neutral","sentiment_score":-0.01451871357858181},{"text":"It's all in cricket.","start":121.4,"end":122.36,"sentiment":"neutral","sentiment_score":-0.03333019372075796},{"text":"It's pumped into cricket.","start":122.36,"end":123.58,"sentiment":"neutral","sentiment_score":-0.0232255756855011}],"sentiment":"neutral","sentiment_score":-0.005903922686619418,"num_words":28,"start":114.36,"end":123.58},{"sentences":[{"text":"Yeah.","start":125.96,"end":126.285,"sentiment":"neutral","sentiment_score":-0.001266278326511383},{"text":"Wow.","start":132.205,"end":132.705,"sentiment":"neutral","sentiment_score":0.06181769073009491},{"text":"Yep.","start":132.765,"end":133.16501,"sentiment":"neutral","sentiment_score":0.058749400079250336},{"text":"Yep.","start":133.16501,"end":133.66501,"sentiment":"neutral","sentiment_score":0.16788481175899506},{"text":"Mhmm.","start":137.80501,"end":137.965,"sentiment":"neutral","sentiment_score":0.052441563457250595}],"sentiment":"neutral","sentiment_score":0.0679254375398159,"num_words":5,"start":125.96,"end":137.965},{"sentences":[{"text":"Yeah.","start":137.965,"end":138.205,"sentiment":"neutral","sentiment_score":0.04890125244855881},{"text":"I think through sports, which we like to play, I would say.","start":138.205,"end":141.47,"sentiment":"neutral","sentiment_score":0.04811273841187358},{"text":"You know?","start":141.47,"end":141.95,"sentiment":"neutral","sentiment_score":0.01205846294760704},{"text":"Yeah.","start":141.95,"end":142.45,"sentiment":"neutral","sentiment_score":0.009103041142225266},{"text":"We can't play rugby and shit, Bruce.","start":143.39,"end":145.15,"sentiment":"neutral","sentiment_score":-0.034298980076398165}],"sentiment":"neutral","sentiment_score":0.01823396608233452,"num_words":23,"start":137.965,"end":145.15},{"sentences":[{"text":"You know?","start":145.15,"end":145.55,"sentiment":"neutral","sentiment_score":-0.0323996227234602},{"text":"It's not our DNA.","start":145.55,"end":147.01,"sentiment":"neutral","sentiment_score":-0.049007927998900414},{"text":"You know?","start":147.15,"end":147.47,"sentiment":"neutral","sentiment_score":-0.04174165800213814},{"text":"We need to be big and strong.","start":147.47,"end":149.09,"sentiment":"neutral","sentiment_score":-0.03808656654187611},{"text":"We are not big and strong in our DNA.","start":149.15,"end":151.17,"sentiment":"neutral","sentiment_score":-0.07780109884010421}],"sentiment":"neutral","sentiment_score":-0.05463042203336954,"num_words":24,"start":145.15,"end":151.17},{"sentences":[{"text":"Yeah.","start":157.575,"end":157.895,"sentiment":"neutral","sentiment_score":0.00948119070380926},{"text":"I think...","start":157.895,"end":158.375,"sentiment":"neutral","sentiment_score":0.0003281114622950554},{"text":"Yeah.","start":158.375,"end":158.875,"sentiment":"neutral","sentiment_score":-0.01879374124109745},{"text":"I don't know.","start":159.975,"end":160.535,"sentiment":"neutral","sentiment_score":-0.06138260910908381},{"text":"I've never been to the 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India.","start":172.84,"end":173.56,"sentiment":"neutral","sentiment_score":0.058300912380218506},{"text":"Yeah.","start":173.56,"end":173.88,"sentiment":"neutral","sentiment_score":0.07827039808034897}],"sentiment":"neutral","sentiment_score":0.04835466481745243,"num_words":6,"start":168.615,"end":173.88},{"sentences":[{"text":"Yeah.","start":173.88,"end":174.38,"sentiment":"neutral","sentiment_score":0.13516196608543396},{"text":"Yes.","start":176.6,"end":177.1,"sentiment":"neutral","sentiment_score":0.21433454751968384},{"text":"Yeah.","start":181.0,"end":181.4,"sentiment":"neutral","sentiment_score":0.10090155154466628},{"text":"Yeah.","start":181.4,"end":181.9,"sentiment":"neutral","sentiment_score":0.08093427121639252},{"text":"Some of them are.","start":182.28,"end":183.08,"sentiment":"neutral","sentiment_score":0.07192895002663136}],"sentiment":"neutral","sentiment_score":0.10238101705908775,"num_words":8,"start":173.88,"end":183.08},{"sentences":[{"text":"Some of them are.","start":183.08,"end":183.795,"sentiment":"neutral","sentiment_score":0.06376797519624233},{"text":"Great.","start":184.275,"end":184.775,"sentiment":"positive","sentiment_score":0.3334512710571289},{"text":"Bruce, quick question for you.","start":186.035,"end":187.235,"sentiment":"neutral","sentiment_score":0.20911533236503602},{"text":"This phone thing.","start":187.235,"end":188.035,"sentiment":"neutral","sentiment_score":0.05854407946268717},{"text":"Yeah?","start":188.035,"end":188.535,"sentiment":"neutral","sentiment_score":0.04288880527019501}],"sentiment":"neutral","sentiment_score":0.13233006266610964,"num_words":14,"start":183.08,"end":188.535},{"sentences":[{"text":"They're asking for 66 per month.","start":189.875,"end":191.955,"sentiment":"neutral","sentiment_score":0.01861789667358001},{"text":"Yeah.","start":191.955,"end":192.11499,"sentiment":"positive","sentiment_score":0.3655295968055725},{"text":"I think that's a very good deal, Bruce.","start":192.11499,"end":193.97499,"sentiment":"positive","sentiment_score":0.587958138436079},{"text":"Oh, okay.","start":198.11499,"end":198.855,"sentiment":"neutral","sentiment_score":0.03412566892802715},{"text":"Yeah.","start":199.43,"end":199.93,"sentiment":"neutral","sentiment_score":0.03431527689099312}],"sentiment":"neutral","sentiment_score":0.29352603883792955,"num_words":18,"start":189.875,"end":199.93},{"sentences":[{"text":"Yeah.","start":208.06999,"end":208.56999,"sentiment":"neutral","sentiment_score":-0.026757795363664627},{"text":"Yeah.","start":218.035,"end":218.435,"sentiment":"neutral","sentiment_score":0.09016691148281096},{"text":"Yeah.","start":218.435,"end":218.675,"sentiment":"neutral","sentiment_score":0.06405086070299149},{"text":"Yes.","start":218.675,"end":219.075,"sentiment":"neutral","sentiment_score":0.058438170701265335},{"text":"Yeah.","start":219.075,"end":219.575,"sentiment":"neutral","sentiment_score":0.028989363461732864}],"sentiment":"neutral","sentiment_score":0.04297750219702721,"num_words":5,"start":208.06999,"end":219.575},{"sentences":[{"text":"Yeah.","start":236.76999,"end":237.17,"sentiment":"neutral","sentiment_score":-0.02407662570476532},{"text":"Yeah.","start":237.17,"end":237.67,"sentiment":"neutral","sentiment_score":-0.01425496581941843},{"text":"Yeah.","start":239.81,"end":240.31,"sentiment":"neutral","sentiment_score":-0.11057309806346892},{"text":"Yep.","start":249.235,"end":249.735,"sentiment":"neutral","sentiment_score":0.02546195685863495},{"text":"So, Bruce, how many phones have you got at the moment?","start":254.96,"end":257.44,"sentiment":"neutral","sentiment_score":0.0072182985869320955}],"sentiment":"neutral","sentiment_score":-0.0029360965515176454,"num_words":15,"start":236.76999,"end":257.44},{"sentences":[{"text":"Like, physical phones?","start":257.44,"end":258.66,"sentiment":"neutral","sentiment_score":0.002894014430542787},{"text":"Yep.","start":262.72,"end":263.22,"sentiment":"neutral","sentiment_score":0.004789980128407478},{"text":"Yep.","start":266.4,"end":266.9,"sentiment":"neutral","sentiment_score":0.012654611840844154},{"text":"Roughly 60.","start":270.0,"end":271.065,"sentiment":"neutral","sentiment_score":-0.0002788554411381483},{"text":"Yeah.","start":271.685,"end":272.185,"sentiment":"neutral","sentiment_score":0.00868853647261858}],"sentiment":"neutral","sentiment_score":0.004282182606402785,"num_words":8,"start":257.44,"end":272.185},{"sentences":[{"text":"The thing with this PABX is it's an on-site PABX.","start":281.605,"end":285.08002,"sentiment":"neutral","sentiment_score":0.0332993870601058},{"text":"You know, it has got a box sitting in your rack, which takes the call and then routes all the calls accordingly.","start":285.22,"end":292.04,"sentiment":"neutral","sentiment_score":0.041668547825379806},{"text":"Yeah?","start":292.1,"end":292.6,"sentiment":"neutral","sentiment_score":0.0592917762696743},{"text":"And these are, like, strong.","start":294.1,"end":296.335,"sentiment":"neutral","sentiment_score":-0.07044468894600868},{"text":"Yeah.","start":296.335,"end":296.835,"sentiment":"neutral","sentiment_score":-0.012641115114092829}],"sentiment":"neutral","sentiment_score":0.024208439466280814,"num_words":39,"start":281.605,"end":296.835},{"sentences":[{"text":"Yeah.","start":300.975,"end":301.45502,"sentiment":"neutral","sentiment_score":0.0824442133307457},{"text":"Yeah.","start":301.45502,"end":301.935,"sentiment":"neutral","sentiment_score":0.10365815460681917},{"text":"Yeah.","start":301.935,"end":302.255,"sentiment":"neutral","sentiment_score":0.16266028583049774},{"text":"I think this is rock solid.","start":302.255,"end":304.995,"sentiment":"positive","sentiment_score":0.3551619127392769},{"text":"Yeah.","start":305.375,"end":305.695,"sentiment":"neutral","sentiment_score":0.23725783824920657}],"sentiment":"neutral","sentiment_score":0.27169919684529303,"num_words":10,"start":300.975,"end":305.695},{"sentences":[{"text":"This is rock solid, but a bit ancient.","start":305.695,"end":307.695,"sentiment":"neutral","sentiment_score":0.15869859233498573},{"text":"That's the only challenge which we have.","start":307.695,"end":309.45502,"sentiment":"neutral","sentiment_score":-0.1309424638748169},{"text":"You know?","start":309.45502,"end":310.115,"sentiment":"neutral","sentiment_score":-0.06756313145160675},{"text":"But if it if it falls down, I think, like you did in Canberra, check out all the phones in the room and then just have the phones, the cloud phones, you know.","start":311.78,"end":324.85498,"sentiment":"neutral","sentiment_score":-0.13621760588703732},{"text":"That's what I would recommend.","start":326.35498,"end":327.81497,"sentiment":"neutral","sentiment_score":0.04402105621993542}],"sentiment":"neutral","sentiment_score":-0.07376746335490184,"num_words":55,"start":305.695,"end":327.81497},{"sentences":[{"text":"Yeah.","start":327.875,"end":328.375,"sentiment":"neutral","sentiment_score":-0.1378273963928223},{"text":"Yeah.","start":339.2,"end":339.7,"sentiment":"neutral","sentiment_score":-0.05805806815624237},{"text":"You're right.","start":340.0,"end":340.72,"sentiment":"neutral","sentiment_score":-0.04005165584385395},{"text":"I I don't imagine it's failing over because it has survived for eleven years.","start":340.72,"end":345.76,"sentiment":"neutral","sentiment_score":-0.21961189061403275},{"text":"But, again, you know, you never know if faulty heated fan or a power supply unit or whatever can go wrong.","start":345.76,"end":351.455,"sentiment":"neutral","sentiment_score":-0.328150097103346}],"sentiment":"neutral","sentiment_score":-0.2626078790770127,"num_words":39,"start":327.875,"end":351.455},{"sentences":[{"text":"You know?","start":351.455,"end":352.91498,"sentiment":"neutral","sentiment_score":-0.16671660542488098},{"text":"I I always stand by you no matter what happens.","start":367.83,"end":373.11,"sentiment":"neutral","sentiment_score":0.17987034246325492},{"text":"You know that.","start":373.11,"end":373.66998,"sentiment":"neutral","sentiment_score":0.13617335259914398},{"text":"If you tell me, Raul, I need support, I'll come and support you.","start":373.66998,"end":376.15,"sentiment":"neutral","sentiment_score":0.13559257296415475},{"text":"That is for a 100% sure.","start":376.15,"end":377.59,"sentiment":"neutral","sentiment_score":0.11007191116611163}],"sentiment":"neutral","sentiment_score":0.12638015256208532,"num_words":34,"start":351.455,"end":377.59},{"sentences":[{"text":"But the only challenge I have is do I have enough experience and skill set and spare parts available to, you know, keep the ship running?","start":377.59,"end":387.415,"sentiment":"neutral","sentiment_score":-0.12810487644030497},{"text":"Yeah.","start":392.595,"end":393.075,"sentiment":"neutral","sentiment_score":-0.05761240795254707},{"text":"Yeah.","start":393.075,"end":393.51,"sentiment":"neutral","sentiment_score":-0.03814022243022919},{"text":"Yeah.","start":401.59,"end":401.75,"sentiment":"neutral","sentiment_score":-0.03237838298082352},{"text":"But worst case scenario, you already have it configured that if this box goes down, it needs to redirect to a mobile phone.","start":401.75,"end":409.235,"sentiment":"neutral","sentiment_score":-0.20668498135131338}],"sentiment":"neutral","sentiment_score":-0.15793485330561033,"num_words":52,"start":377.59,"end":409.235},{"sentences":[{"text":"Right?","start":409.235,"end":409.555,"sentiment":"neutral","sentiment_score":-0.002850692719221115},{"text":"You have got that configured.","start":409.555,"end":410.675,"sentiment":"neutral","sentiment_score":0.03299388661980629},{"text":"Yeah?","start":410.675,"end":411.175,"sentiment":"neutral","sentiment_score":0.08631822466850281},{"text":"Yep.","start":411.31497,"end":411.81497,"sentiment":"neutral","sentiment_score":0.10743274539709093},{"text":"So at least plan b is already there.","start":412.75497,"end":414.59497,"sentiment":"neutral","sentiment_score":0.08272275421768427}],"sentiment":"neutral","sentiment_score":0.06360323401167989,"num_words":16,"start":409.235,"end":414.59497},{"sentences":[{"text":"If that thing goes down, we'll be getting redirected to mobile.","start":414.59497,"end":417.875,"sentiment":"neutral","sentiment_score":-0.04633084053850987},{"text":"By that time, we can then either find a spare part, troubleshoot, do whatever we can, you know, to get her back up and running, or is it then plan on migrating into a cloud phone or something?","start":417.875,"end":428.46,"sentiment":"neutral","sentiment_score":0.10686841254171572},{"text":"Yeah?","start":428.46,"end":428.96,"sentiment":"neutral","sentiment_score":0.07411454617977142},{"text":"Or, Bruce, one thing I can do is...","start":430.69998,"end":433.84,"sentiment":"neutral","sentiment_score":0.024286690750159323},{"text":"Please correct me if I'm wrong.","start":434.86,"end":436.22,"sentiment":"neutral","sentiment_score":-0.21920401602983475}],"sentiment":"neutral","sentiment_score":0.03913350635411916,"num_words":64,"start":414.59497,"end":436.22},{"sentences":[{"text":"Yeah?","start":436.22,"end":436.69998,"sentiment":"neutral","sentiment_score":-0.007897231727838516},{"text":"I can configure and give you a physical cloud phone.","start":436.69998,"end":441.505,"sentiment":"neutral","sentiment_score":0.07982623800635338},{"text":"Right?","start":441.725,"end":442.225,"sentiment":"neutral","sentiment_score":0.08030935376882553},{"text":"And leave it back in the real estate office.","start":442.765,"end":445.74503,"sentiment":"neutral","sentiment_score":0.07853634200162357},{"text":"And in case the primary goes down, the the spare phone which I'm gonna give you will pick 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phone.","start":463.38998,"end":464.27,"sentiment":"neutral","sentiment_score":0.15606863498687745},{"text":"Yeah.","start":464.27,"end":464.43,"sentiment":"neutral","sentiment_score":0.16665607690811157},{"text":"You just connect it to Internet and you start working.","start":464.43,"end":468.255,"sentiment":"neutral","sentiment_score":0.15559576228260993},{"text":"Yeah.","start":468.255,"end":468.755,"sentiment":"neutral","sentiment_score":0.2009929716587067},{"text":"I will I will provide you a telephone number.","start":471.215,"end":473.13498,"sentiment":"neutral","sentiment_score":0.1521304887202051}],"sentiment":"neutral","sentiment_score":0.15665862480035195,"num_words":26,"start":463.38998,"end":473.13498},{"sentences":[{"text":"Yeah?","start":473.13498,"end":473.63498,"sentiment":"neutral","sentiment_score":0.1041540950536728},{"text":"Yeah.","start":477.455,"end":477.775,"sentiment":"positive","sentiment_score":0.438657283782959},{"text":"So basic...","start":477.775,"end":478.595,"sentiment":"neutral","sentiment_score":0.22180989384651184},{"text":"Yes.","start":481.055,"end":481.44,"sentiment":"neutral","sentiment_score":0.03050342388451099},{"text":"Yes.","start":482.4,"end":482.8,"sentiment":"neutral","sentiment_score":0.0628318265080452}],"sentiment":"neutral","sentiment_score":0.17996106948703527,"num_words":6,"start":473.13498,"end":482.8},{"sentences":[{"text":"Yes.","start":482.8,"end":483.3,"sentiment":"neutral","sentiment_score":0.13506460189819336},{"text":"And then I can do it in such a way that even if you don't want to buy phones, physical phones, I can install a small softphone in your computer so that they can start taking and receiving calls from the computer itself.","start":483.76,"end":495.105,"sentiment":"neutral","sentiment_score":0.22376120922177337},{"text":"You know, so we can...","start":497.98502,"end":499.105,"sentiment":"neutral","sentiment_score":0.08883033394813537},{"text":"Yeah.","start":499.105,"end":499.605,"sentiment":"neutral","sentiment_score":0.09954588115215302},{"text":"We can probably skin that cat that particular way.","start":499.825,"end":502.225,"sentiment":"neutral","sentiment_score":0.10968529929717381}],"sentiment":"neutral","sentiment_score":0.19131630242376005,"num_words":59,"start":482.8,"end":502.225},{"sentences":[{"text":"Yeah?","start":502.225,"end":502.725,"sentiment":"neutral","sentiment_score":0.11090035736560822},{"text":"Yep.","start":515.1,"end":515.42,"sentiment":"neutral","sentiment_score":0.08679535984992981},{"text":"Yeah.","start":515.42,"end":515.9,"sentiment":"neutral","sentiment_score":0.054601892828941345},{"text":"So my question is that configuration change, when the primary phone goes down, the mobile or Sydney takes over.","start":515.9,"end":523.845,"sentiment":"neutral","sentiment_score":0.01403437579344762},{"text":"When...","start":523.90497,"end":524.40497,"sentiment":"neutral","sentiment_score":0.001326934900134802}],"sentiment":"neutral","sentiment_score":0.022620768913918215,"num_words":23,"start":502.225,"end":524.40497},{"sentences":[{"text":"Who does that for you at the moment?","start":524.46497,"end":526.165,"sentiment":"neutral","sentiment_score":-0.010838309186510742},{"text":"I I don't remember.","start":531.665,"end":532.725,"sentiment":"neutral","sentiment_score":-0.04689626581966877},{"text":"Did I?","start":535.345,"end":536.085,"sentiment":"neutral","sentiment_score":-0.01848915545269847},{"text":"Okay.","start":536.385,"end":536.885,"sentiment":"neutral","sentiment_score":0.0004400806501507759},{"text":"My memory is weak.","start":537.63,"end":539.01,"sentiment":"neutral","sentiment_score":-0.16266659274697304}],"sentiment":"neutral","sentiment_score":-0.05060505989546839,"num_words":19,"start":524.46497,"end":539.01},{"sentences":[{"text":"Maybe we...","start":539.23004,"end":540.21,"sentiment":"neutral","sentiment_score":-0.07092604972422123},{"text":"No.","start":542.19,"end":542.43005,"sentiment":"neutral","sentiment_score":-0.18440595269203183},{"text":"I did that for you in Canberra, Bruce.","start":542.43005,"end":544.35004,"sentiment":"neutral","sentiment_score":-0.09254272235557437},{"text":"I remember.","start":544.35004,"end":545.09,"sentiment":"neutral","sentiment_score":-0.03701891005039215},{"text":"Okay.","start":553.455,"end":553.955,"sentiment":"neutral","sentiment_score":-0.2767019271850586}],"sentiment":"neutral","sentiment_score":-0.10123854130506516,"num_words":14,"start":539.23004,"end":553.955},{"sentences":[{"text":"No.","start":561.775,"end":562.015,"sentiment":"neutral","sentiment_score":-0.29504358768463135},{"text":"No.","start":562.015,"end":562.515,"sentiment":"negative","sentiment_score":-0.3672707676887512},{"text":"No.","start":563.135,"end":563.455,"sentiment":"negative","sentiment_score":-0.35991424322128296},{"text":"No.","start":563.455,"end":563.53503,"sentiment":"negative","sentiment_score":-0.34665149450302124},{"text":"No.","start":563.53503,"end":563.97,"sentiment":"neutral","sentiment_score":-0.23982729017734528}],"sentiment":"neutral","sentiment_score":-0.3217414766550064,"num_words":5,"start":561.775,"end":563.97},{"sentences":[{"text":"She's nice.","start":563.97,"end":564.79,"sentiment":"neutral","sentiment_score":0.048693311400711536},{"text":"Louis is nice.","start":564.85,"end":565.73,"sentiment":"neutral","sentiment_score":0.2699880301952362},{"text":"I think she's just a different mindset.","start":565.73,"end":567.56995,"sentiment":"neutral","sentiment_score":-0.004808960748570306},{"text":"That's all.","start":567.56995,"end":568.05,"sentiment":"neutral","sentiment_score":-0.0187489315867424},{"text":"Yeah.","start":568.05,"end":568.55,"sentiment":"neutral","sentiment_score":0.02746458351612091}],"sentiment":"neutral","sentiment_score":0.05757698056598504,"num_words":15,"start":563.97,"end":568.55},{"sentences":[{"text":"Yeah.","start":570.12994,"end":570.4099,"sentiment":"neutral","sentiment_score":-0.00372658297419548},{"text":"Yeah.","start":570.4099,"end":570.68994,"sentiment":"neutral","sentiment_score":-0.005206126719713211},{"text":"Yeah.","start":570.68994,"end":571.18994,"sentiment":"neutral","sentiment_score":-0.029690412804484367},{"text":"So, Bruce, just just read talking out loud.","start":575.88995,"end":578.93,"sentiment":"neutral","sentiment_score":0.010159892030060291},{"text":"Yeah?","start":578.93,"end":579.255,"sentiment":"neutral","sentiment_score":0.024531977251172062}],"sentiment":"neutral","sentiment_score":0.005598999249438445,"num_words":12,"start":570.12994,"end":579.255},{"sentences":[{"text":"So let's say if Brisbane's box goes down, it will get redirected to Sydney.","start":579.415,"end":587.275,"sentiment":"neutral","sentiment_score":0.01854542350130422},{"text":"Right?","start":587.495,"end":587.995,"sentiment":"neutral","sentiment_score":0.0549708791077137},{"text":"Yeah.","start":594.57996,"end":594.89996,"sentiment":"neutral","sentiment_score":0.06453873962163925},{"text":"So either we change it to a mobile phone or we'll change it to a number which I will provide you, which will be the number of a physical phone.","start":594.89996,"end":601.32,"sentiment":"neutral","sentiment_score":0.08230338767170906},{"text":"And I'll leave that physical phone in the real estate office so that, you know, whatever happens, you can...","start":601.7,"end":606.5,"sentiment":"neutral","sentiment_score":0.05589839071035385}],"sentiment":"neutral","sentiment_score":0.0601587169445478,"num_words":65,"start":579.415,"end":606.5},{"sentences":[{"text":"Yeah.","start":606.5,"end":606.74,"sentiment":"neutral","sentiment_score":0.04632217437028885},{"text":"Yeah.","start":606.74,"end":606.89996,"sentiment":"neutral","sentiment_score":0.021411892026662827},{"text":"We'll probably do something like that.","start":606.89996,"end":608.265,"sentiment":"neutral","sentiment_score":0.20593358824650446},{"text":"Yeah.","start":608.265,"end":608.425,"sentiment":"positive","sentiment_score":0.40091806650161743},{"text":"I think that would be the safest and cheapest and most scalable 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knows?","start":616.825,"end":617.54504,"sentiment":"neutral","sentiment_score":0.012715835124254227},{"text":"Yeah.","start":617.54504,"end":617.705,"sentiment":"neutral","sentiment_score":0.07621334493160248},{"text":"So we'll probably just do it that way.","start":617.705,"end":619.22504,"sentiment":"neutral","sentiment_score":0.19124921783804893},{"text":"Yeah.","start":619.22504,"end":619.72504,"sentiment":"neutral","sentiment_score":0.10464834421873093},{"text":"Yep.","start":621.26,"end":621.42,"sentiment":"neutral","sentiment_score":0.09908786416053772}],"sentiment":"neutral","sentiment_score":0.13200648581343039,"num_words":14,"start":616.825,"end":621.42},{"sentences":[{"text":"I think that will be...","start":621.42,"end":622.22,"sentiment":"neutral","sentiment_score":0.07121076881885528},{"text":"Let me just work out everything in an email, Bruce.","start":622.22,"end":624.46,"sentiment":"neutral","sentiment_score":0.06850111670792103},{"text":"You know?","start":624.46,"end":625.12,"sentiment":"neutral","sentiment_score":0.035406848415732384},{"text":"Document it down, and then I can probably then say, hey, Bruce.","start":625.89996,"end":628.54,"sentiment":"neutral","sentiment_score":0.13940672017633915},{"text":"This is the plan which I would recommend.","start":628.54,"end":630.14,"sentiment":"neutral","sentiment_score":0.28565130941569805}],"sentiment":"neutral","sentiment_score":0.1370262114985569,"num_words":37,"start":621.42,"end":630.14},{"sentences":[{"text":"At least you have that in writing, and then it'll make sense, and then we can take one step at a time.","start":630.14,"end":634.315,"sentiment":"neutral","sentiment_score":0.2384979474273595},{"text":"Yeah?","start":634.315,"end":634.815,"sentiment":"neutral","sentiment_score":0.2002212554216385},{"text":"Cool.","start":636.875,"end":637.275,"sentiment":"positive","sentiment_score":0.5932657718658447},{"text":"Cool.","start":637.275,"end":637.435,"sentiment":"positive","sentiment_score":0.5788515210151672},{"text":"Cool.","start":637.435,"end":637.59503,"sentiment":"positive","sentiment_score":0.5616294145584106}],"sentiment":"neutral","sentiment_score":0.2761893387024219,"num_words":26,"start":630.14,"end":637.59503},{"sentences":[{"text":"Cool.","start":637.59503,"end":637.835,"sentiment":"positive","sentiment_score":0.5356929898262024},{"text":"And then that's why it's easier because even if anything goes wrong, you're already on the platform.","start":637.835,"end":642.335,"sentiment":"positive","sentiment_score":0.4097110252170002},{"text":"Already the calls are getting 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way.","start":646.955,"end":648.66,"sentiment":"neutral","sentiment_score":0.2859144742999758},{"text":"Way.","start":648.66,"end":648.81995,"sentiment":"neutral","sentiment_score":0.20571713149547577},{"text":"Yep.","start":648.81995,"end":649.31995,"sentiment":"neutral","sentiment_score":0.15132936835289}],"sentiment":"neutral","sentiment_score":0.21954388792316118,"num_words":12,"start":645.995,"end":649.31995},{"sentences":[{"text":"Cool.","start":650.18,"end":650.42,"sentiment":"neutral","sentiment_score":0.21449235081672668},{"text":"Cool.","start":650.42,"end":650.57996,"sentiment":"neutral","sentiment_score":0.2766900658607483},{"text":"Cool.","start":650.57996,"end":651.07996,"sentiment":"positive","sentiment_score":0.33719927072525024},{"text":"I give you the latest and the greatest phone.","start":656.5,"end":659.62,"sentiment":"positive","sentiment_score":0.46241382757822674},{"text":"No 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And yourself, Rahul? Hello. How are you? How was school? Sorry, mate. You know what? Every time I pick up a phone for you, I've got a thousand other people jamming me. That's... I'm good. I'm settled, man. Yeah, mate. I'm as good as ever. Feeling like a 20 one year old? Looking like a 50 three year old? Of course. And you? Yeah. But it's good because, you know, you've done good work with it. Well done. Jeez. That's competitive. A 150 teams. Can I second? Yeah. Is it a big... It's a big in... Indian Indian community thing, or is it... The re... The reason I ask is I've just come back from Sydney, and we were down in Mount Druid area near Blacktown. And my son was in a wrestling competition. But next to the wrestling, there was volleyball. And I reckon that the entire Indian community of Sydney was at that... It was... It must have been... I mean, it's not a 100 teams, but, I mean, it was just thousands of people, and they're all competing. And I didn't realize the Indian community was so into volleyball. So it doesn't surprise me that they're into badminton. No. That's it. Cricket's very sad. I remember when I was growing up, all my squash heroes were Indian as well. Though I was a Scottish player, I love the squash. The Indians are very good at squash. I don't know I don't know why you can't play it because you're good at wrestling. Right? The Indian community is very good at wrestling. Sad luck. They they have this thing called mud wrestling in India. I think it's more the Sikhs, isn't it? It's more Northern India or something. They're very passionate about it. Some of these guys are massive. I didn't realize Indians grew that big. They're huge. Yeah. So, well, it's not a good deal because I can't do it anymore. So here's the deal. Remember we bought this BABX system back in 2014, and it's been there and we've never had... I mean, I've... I think I can count on one and how many problems I've had in fourteen years, and I didn't know who serviced it. And between yourself and Eagle Tech, we've resolved whatever issues we had. You helped me buy or replace the phone. Now I get an email from Telstra saying, actually, we did service you, but we can't support you moving forward. Okay. So you gotta find someone else. They sent me a name of a company from Sydney you could do it. I'm not sure that they're subcontractors up here, but I thought I'd reach out to you first. I don't wanna buy a new PABX system. This isn't something that's triggering. I've gotta buy new phones and a whole kit bootle. I just wanna keep the same thing that I've got. But if I need support on it, I I may as well reach out. So I got 51 in... 51 hotel rooms, not including all the admin phones. So 50 one, fifty two, 53, because I got two on the front desk, 50 four, fifty five, 56, 57 in the rentals office. 58, 50... Yeah. Roughly 60. Yes. That is correct. And, really, if if I was gonna check it out, I'd do what we did in Canberra and just not replace the answers in the rooms anymore. But it but it's still working. Mhmm. Yes. But, I mean, I I can't imagine why it would fall over. Remember the Canberra one was, like, 30 years old before it fell over. Yeah. So that's likely to be the only thing to go wrong. There's a power supply or a cord or a something or other. And in which case, maybe I'm better off just running it without support. But when I need help, I bring smart guys like you or Eagle Tech in on a due on charge basis. Yeah. No. This is... I mean, it might be that no one's got spare parts because I don't make them anymore. It might be that a PowerPoint for one device could work in that device. I don't know. But we'll only really know that when we have a problem. Right? Correct. Correct. Yep. Yeah. 100%. Uh-huh. So that connects to what? The Wi Fi or the Internet service? Okay. Oh, good. But it'll work with our telephone number. Yeah. Okay. That that sounds like a wonderful solution because that'll buy us that'll buy us weeks or months with... If it ever did go down to put a new solution in. Hey. There you go. Okay. Well, let let... Let's do that as a plan c then because if the phones do go down, it'll transfer first off to Sydney or the mobile, and then we can switch it over to this Skype phone, cloud phone or... I thought you did. You You said that, brother. It's enough for me, I think. Yes. I'm pretty certain. It'll either be you or it'll be EagleTek. And I don't think EagleTek would have done it to me because they're not that easy to work with. EagleTek rubbed their hands and go and went, oh, we're gonna tell them it's all doom and gloom. We're gonna sell them a new telephone system. Yeah. To them, it's it's other people's money. They don't they don't care so much about the practical outcome. Yes. It goes through to Sydney, but we can, in theory, change it to the mobile phone quite easily because we have a mobile phone there too. Mhmm. And then it might just last for another thirty years. You never know. Yeah. Alright. Okay. Appreciate it. Thanks, bro. Yeah. I know. I agree. But give me a better better type of phone than the one we've gotten in Canberra because the one in Canberra was Gucci. Wonderful. No. No. No. Keep keep keep us old school for the handset I can pick up. You're talking my language, mate. Okay. Yeah. I'd agree with that because the Wi Fi is probably easier than a blue cable. I just don't know where I'd plug a blue cable into at this point. I don't have spare sockets of anything. No. Not yet. Yeah. Yeah. When you're next in town, let's look at where we're gonna put it. When you say in the room, what room? In re... The rentals office? Oh, mate. The rentals office has got so much crap in there already. Where are we gonna put the rack? Yeah. Alright. Yeah. Send me the link. Let's talk. I'm I'm... I I struggle I struggle with the girls in that office to keep that office looking clean and customer centric. And if I add more wires... I got visions of what we had in the back office of tugging along with wires going to need repair and dust, the mud bunnies. And now it's in the front office for my real estate office, and it's like trying to have a reception counter that looks nice, but it actually looks shit ass. Alright. Thanks, man. I appreciate it. Thank you. Speak soon. 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well. And yourself, Rahul? Hello. How are you? How was school?\n\nSorry, mate. You know what? Every time I pick up a phone for you, I've got a thousand other people jamming me. That's... I'm good.\n\nI'm settled, man. Yeah, mate. I'm as good as ever. Feeling like a 20 one year old? Looking like a 50 three year old?\n\nOf course. And you? Yeah. But it's good because, you know, you've done good work with it. Well done.\n\nJeez. That's competitive. A 150 teams. Can I second? Yeah.\n\nIs it a big... It's a big in... Indian Indian community thing, or is it... The re... The reason I ask is I've just come back from Sydney, and we were down in Mount Druid area near Blacktown.\n\nAnd my son was in a wrestling competition. But next to the wrestling, there was volleyball. And I reckon that the entire Indian community of Sydney was at that... It was... It must have been...\n\nI mean, it's not a 100 teams, but, I mean, it was just thousands of people, and they're all competing. And I didn't realize the Indian community was so into volleyball. So it doesn't surprise me that they're into badminton. No. That's it.\n\nCricket's very sad. I remember when I was growing up, all my squash heroes were Indian as well. Though I was a Scottish player, I love the squash. The Indians are very good at squash. I don't know I don't know why you can't play it because you're good at wrestling.\n\nRight? The Indian community is very good at wrestling. Sad luck. They they have this thing called mud wrestling in India. I think it's more the Sikhs, isn't it?\n\nIt's more Northern India or something. They're very passionate about it. Some of these guys are massive. I didn't realize Indians grew that big. They're huge.\n\nYeah. So, well, it's not a good deal because I can't do it anymore. So here's the deal. Remember we bought this BABX system back in 2014, and it's been there and we've never had... I mean, I've...\n\nI think I can count on one and how many problems I've had in fourteen years, and I didn't know who serviced it. And between yourself and Eagle Tech, we've resolved whatever issues we had. You helped me buy or replace the phone. Now I get an email from Telstra saying, actually, we did service you, but we can't support you moving forward. Okay.\n\nSo you gotta find someone else. They sent me a name of a company from Sydney you could do it. I'm not sure that they're subcontractors up here, but I thought I'd reach out to you first. I don't wanna buy a new PABX system. This isn't something that's triggering.\n\nI've gotta buy new phones and a whole kit bootle. I just wanna keep the same thing that I've got. But if I need support on it, I I may as well reach out. So I got 51 in... 51 hotel rooms, not including all the admin phones.\n\nSo 50 one, fifty two, 53, because I got two on the front desk, 50 four, fifty five, 56, 57 in the rentals office. 58, 50... Yeah. Roughly 60. Yes.\n\nThat is correct. And, really, if if I was gonna check it out, I'd do what we did in Canberra and just not replace the answers in the rooms anymore. But it but it's still working. Mhmm. Yes.\n\nBut, I mean, I I can't imagine why it would fall over. Remember the Canberra one was, like, 30 years old before it fell over. Yeah. So that's likely to be the only thing to go wrong. There's a power supply or a cord or a something or other.\n\nAnd in which case, maybe I'm better off just running it without support. But when I need help, I bring smart guys like you or Eagle Tech in on a due on charge basis. Yeah. No. This is...\n\nI mean, it might be that no one's got spare parts because I don't make them anymore. It might be that a PowerPoint for one device could work in that device. I don't know. But we'll only really know that when we have a problem. Right?\n\nCorrect. Correct. Yep. Yeah. 100%.\n\nUh-huh. So that connects to what? The Wi Fi or the Internet service? Okay. Oh, good.\n\nBut it'll work with our telephone number. Yeah. Okay. That that sounds like a wonderful solution because that'll buy us that'll buy us weeks or months with... If it ever did go down to put a new solution in.\n\nHey. There you go. Okay. Well, let let... Let's do that as a plan c then because if the phones do go down, it'll transfer first off to Sydney or the mobile, and then we can switch it over to this Skype phone, cloud phone or...\n\nI thought you did. You You said that, brother. It's enough for me, I think. Yes. I'm pretty certain.\n\nIt'll either be you or it'll be EagleTek. And I don't think EagleTek would have done it to me because they're not that easy to work with. EagleTek rubbed their hands and go and went, oh, we're gonna tell them it's all doom and gloom. We're gonna sell them a new telephone system. Yeah.\n\nTo them, it's it's other people's money. They don't they don't care so much about the practical outcome. Yes. It goes through to Sydney, but we can, in theory, change it to the mobile phone quite easily because we have a mobile phone there too. Mhmm.\n\nAnd then it might just last for another thirty years. You never know. Yeah. Alright. Okay.\n\nAppreciate it. Thanks, bro. Yeah. I know. I agree.\n\nBut give me a better better type of phone than the one we've gotten in Canberra because the one in Canberra was Gucci. Wonderful. No. No. No.\n\nKeep keep keep us old school for the handset I can pick up. You're talking my language, mate. Okay. Yeah. I'd agree with that because the Wi Fi is probably easier than a blue cable.\n\nI just don't know where I'd plug a blue cable into at this point. I don't have spare sockets of anything. No. Not yet. Yeah.\n\nYeah. When you're next in town, let's look at where we're gonna put it. When you say in the room, what room? In re... The rentals office?\n\nOh, mate. The rentals office has got so much crap in there already. Where are we gonna put the rack? Yeah. Alright.\n\nYeah. Send me the link. Let's talk. I'm I'm... I I struggle I struggle with the girls in that office to keep that office looking clean and customer centric.\n\nAnd if I add more wires... I got visions of what we had in the back office of tugging along with wires going to need repair and dust, the mud bunnies. And now it's in the front office for my real estate office, and it's like trying to have a reception counter that looks nice, but it actually looks shit ass. Alright. Thanks, man.\n\nI appreciate it. Thank you. Speak soon. Bye.","paragraphs":[{"sentences":[{"text":"I'm well.","start":4.16,"end":4.72,"sentiment":"positive","sentiment_score":0.3782513439655304},{"text":"And yourself, Rahul?","start":4.72,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.1362976978222529},{"text":"Hello.","start":6.96,"end":7.46,"sentiment":"neutral","sentiment_score":0.07363682985305786},{"text":"How are you?","start":7.7599998,"end":8.58,"sentiment":"neutral","sentiment_score":0.04529362668593725},{"text":"How was school?","start":9.36,"end":10.34,"sentiment":"neutral","sentiment_score":0.01140923456599315}],"sentiment":"neutral","sentiment_score":0.11742843291722238,"num_words":12,"start":4.16,"end":10.34},{"sentences":[{"text":"Sorry, mate.","start":12.32,"end":13.139999,"sentiment":"neutral","sentiment_score":-0.07389266602694988},{"text":"You know what?","start":13.2,"end":13.905,"sentiment":"neutral","sentiment_score":-0.06799255559841792},{"text":"Every time I pick up a phone for you, I've got a thousand other people jamming me.","start":13.905,"end":17.765,"sentiment":"neutral","sentiment_score":-0.20203315335161545},{"text":"That's...","start":18.945,"end":19.445,"sentiment":"neutral","sentiment_score":0.09713146090507507},{"text":"I'm good.","start":20.465,"end":21.025,"sentiment":"positive","sentiment_score":0.46404698491096497}],"sentiment":"neutral","sentiment_score":-0.11044404700398446,"num_words":25,"start":12.32,"end":21.025},{"sentences":[{"text":"I'm settled, man.","start":21.025,"end":22.085,"sentiment":"positive","sentiment_score":0.3419025242328644},{"text":"Yeah, mate.","start":26.289999,"end":27.029999,"sentiment":"neutral","sentiment_score":0.23997384309768677},{"text":"I'm as good as ever.","start":28.21,"end":29.829998,"sentiment":"positive","sentiment_score":0.5603963136672974},{"text":"Feeling like a 20 one year old?","start":29.89,"end":31.59,"sentiment":"neutral","sentiment_score":0.05381559261253902},{"text":"Looking like a 50 three year 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done.","start":60.96,"end":61.6,"sentiment":"neutral","sentiment_score":0.19540627300739288}],"sentiment":"neutral","sentiment_score":0.24165142876537224,"num_words":19,"start":34.129997,"end":61.6},{"sentences":[{"text":"Jeez.","start":61.6,"end":61.84,"sentiment":"neutral","sentiment_score":0.09457328170537949},{"text":"That's competitive.","start":61.84,"end":62.579998,"sentiment":"neutral","sentiment_score":0.08813754469156265},{"text":"A 150 teams.","start":62.64,"end":63.84,"sentiment":"neutral","sentiment_score":0.03440100078781446},{"text":"Can I second?","start":63.84,"end":64.58,"sentiment":"neutral","sentiment_score":0.02625359905262788},{"text":"Yeah.","start":70.055,"end":70.555,"sentiment":"neutral","sentiment_score":0.05000343918800354}],"sentiment":"neutral","sentiment_score":0.050281560979783535,"num_words":10,"start":61.6,"end":70.555},{"sentences":[{"text":"Is it a 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Gucci.","start":649.86,"end":654.76,"sentiment":"neutral","sentiment_score":0.24786513460719067},{"text":"Wonderful.","start":660.425,"end":660.925,"sentiment":"positive","sentiment_score":0.4752631187438965},{"text":"No.","start":665.625,"end":666.125,"sentiment":"neutral","sentiment_score":-0.04620039090514183},{"text":"No.","start":666.185,"end":666.34503,"sentiment":"neutral","sentiment_score":-0.09582272917032242},{"text":"No.","start":666.34503,"end":666.66504,"sentiment":"neutral","sentiment_score":-0.15579652786254883}],"sentiment":"neutral","sentiment_score":0.2177163543248618,"num_words":27,"start":649.86,"end":666.66504},{"sentences":[{"text":"Keep keep keep us old school for the handset I can pick up.","start":666.66504,"end":670.125,"sentiment":"neutral","sentiment_score":-0.13187995524360582},{"text":"You're talking my language, mate.","start":677.93,"end":679.55,"sentiment":"neutral","sentiment_score":0.07604611068964004},{"text":"Okay.","start":685.29,"end":685.79,"sentiment":"neutral","sentiment_score":0.08372434973716736},{"text":"Yeah.","start":692.055,"end":692.375,"sentiment":"neutral","sentiment_score":0.09150407463312148},{"text":"I'd agree with that because the Wi Fi is probably easier than a blue cable.","start":692.375,"end":698.695,"sentiment":"neutral","sentiment_score":0.2300877720117569}],"sentiment":"neutral","sentiment_score":0.06549531828079905,"num_words":35,"start":666.66504,"end":698.695},{"sentences":[{"text":"I just don't know where I'd plug a blue cable into at this point.","start":698.695,"end":701.175,"sentiment":"neutral","sentiment_score":-0.11541024861591202},{"text":"I don't have spare sockets of anything.","start":701.175,"end":703.03503,"sentiment":"neutral","sentiment_score":-0.2253255354506629},{"text":"No.","start":707.22003,"end":707.72003,"sentiment":"neutral","sentiment_score":-0.10621735453605652},{"text":"Not yet.","start":708.02,"end":708.76,"sentiment":"neutral","sentiment_score":-0.09078767523169518},{"text":"Yeah.","start":726.535,"end":727.035,"sentiment":"neutral","sentiment_score":0.042132843285799026}],"sentiment":"neutral","sentiment_score":-0.13754728361964225,"num_words":25,"start":698.695,"end":727.035},{"sentences":[{"text":"Yeah.","start":727.335,"end":727.835,"sentiment":"neutral","sentiment_score":0.03351549804210663},{"text":"When you're next in town, let's look at where we're gonna put it.","start":728.135,"end":730.64,"sentiment":"neutral","sentiment_score":0.00813593973334019},{"text":"When you say in the room, what room?","start":730.64,"end":732.16003,"sentiment":"neutral","sentiment_score":-0.00978308985941112},{"text":"In re...","start":732.16003,"end":732.64,"sentiment":"neutral","sentiment_score":-0.012902004644274712},{"text":"The rentals office?","start":732.64,"end":733.7,"sentiment":"neutral","sentiment_score":-0.02786394829551379}],"sentiment":"neutral","sentiment_score":-0.0017917725361055797,"num_words":27,"start":727.335,"end":733.7},{"sentences":[{"text":"Oh, mate.","start":734.4,"end":735.14,"sentiment":"neutral","sentiment_score":-0.05812553875148297},{"text":"The rentals office has got so much crap in there already.","start":735.2,"end":737.76,"sentiment":"negative","sentiment_score":-0.5318071219054136},{"text":"Where are we gonna put the rack?","start":737.76,"end":739.22003,"sentiment":"neutral","sentiment_score":-0.12512397233928954},{"text":"Yeah.","start":746.305,"end":746.805,"sentiment":"neutral","sentiment_score":-0.005944223143160343},{"text":"Alright.","start":754.54504,"end":755.04504,"sentiment":"neutral","sentiment_score":0.04344802349805832}],"sentiment":"neutral","sentiment_score":-0.30929515565830196,"num_words":22,"start":734.4,"end":755.04504},{"sentences":[{"text":"Yeah.","start":755.78,"end":756.02,"sentiment":"neutral","sentiment_score":0.0357951782643795},{"text":"Send me the link.","start":756.02,"end":756.74,"sentiment":"neutral","sentiment_score":0.04249383881688118},{"text":"Let's talk.","start":756.74,"end":757.48004,"sentiment":"neutral","sentiment_score":0.019566385075449944},{"text":"I'm I'm...","start":757.62,"end":758.95996,"sentiment":"neutral","sentiment_score":-0.027882480062544346},{"text":"I I struggle I struggle with the girls in that office to keep that office looking clean and customer centric.","start":759.3,"end":766.76,"sentiment":"neutral","sentiment_score":-0.22586692087352275}],"sentiment":"neutral","sentiment_score":-0.14924827841078414,"num_words":29,"start":755.78,"end":766.76},{"sentences":[{"text":"And if I add more wires...","start":768.32495,"end":770.005,"sentiment":"neutral","sentiment_score":-0.17264250665903091},{"text":"I got visions of what we had in the back office of tugging along with wires going to need repair and dust, the mud bunnies.","start":770.005,"end":777.225,"sentiment":"neutral","sentiment_score":-0.17571044206619263},{"text":"And now it's in the front office for my real estate office, and it's like trying to have a reception counter that looks nice, but it actually looks shit ass.","start":777.76495,"end":785.41,"sentiment":"neutral","sentiment_score":-0.31298985530932744},{"text":"Alright.","start":793.405,"end":793.885,"sentiment":"neutral","sentiment_score":0.2951434254646301},{"text":"Thanks, man.","start":793.885,"end":800.865,"sentiment":"positive","sentiment_score":0.5355544090270996}],"sentiment":"neutral","sentiment_score":-0.21018842980265617,"num_words":64,"start":768.32495,"end":800.865},{"sentences":[{"text":"I appreciate it.","start":801.005,"end":801.965,"sentiment":"positive","sentiment_score":0.6824349761009216},{"text":"Thank you.","start":801.965,"end":802.705,"sentiment":"positive","sentiment_score":0.7426860332489014},{"text":"Speak soon.","start":805.645,"end":806.205,"sentiment":"neutral","sentiment_score":0.25568491965532303},{"text":"Bye.","start":806.205,"end":806.705,"sentiment":"neutral","sentiment_score":0.1957660615444183}],"sentiment":"positive","sentiment_score":0.529976611956954,"num_words":8,"start":801.005,"end":806.705}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hey, Bruce. How are you?\n\nChannel 1: I'm well. And yourself, Rahul?\n\nChannel 0: Not too bad,\n\nChannel 1: Hello.\n\nChannel 0: man. Not too bad.\n\nChannel 1: How\n\nChannel 0: Long\n\nChannel 1: are you?\n\nChannel 0: time.\n\nChannel 1: How was school? Sorry, mate. You know what? Every time I pick up a phone for you, I've got a thousand other people jamming me.\n\nChannel 0: All good, mate.\n\nChannel 1: That's...\n\nChannel 0: All good. All good. All good.\n\nChannel 1: I'm good. I'm settled, man.\n\nChannel 0: Good. How is your health, Bruce? You're doing good?\n\nChannel 1: Yeah, mate.\n\nChannel 0: Yeah.\n\nChannel 1: I'm as good as ever. Feeling like a 20\n\nChannel 0: Mhmm.\n\nChannel 1: one year old? Looking like a\n\nChannel 0: Are\n\nChannel 1: 50\n\nChannel 0: you?\n\nChannel 1: three year old?\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: Of course.\n\nChannel 0: Oh,\n\nChannel 1: And\n\nChannel 0: that's good.\n\nChannel 1: you?\n\nChannel 0: I'm good, man. I had a badminton tournament on Monday.\n\nChannel 1: Yeah.\n\nChannel 0: I think there were, like, 100 teams or something and... Not 100. 100 players, fifty, sixty teams and became second. So my body is super tired and sore, and, you know, I can feel my bones and my knees. You know?\n\nOh, just too tired.\n\nChannel 1: But it's good because, you know, you've done good work with it. Well done.\n\nChannel 0: Yeah.\n\nChannel 1: Jeez. That's\n\nChannel 0: Yeah.\n\nChannel 1: competitive.\n\nChannel 0: Yeah.\n\nChannel 1: A 150\n\nChannel 0: I...\n\nChannel 1: teams. Can I second?\n\nChannel 0: Yeah. Yeah. Yep. I was I was proud of myself, Bruce, to be very honest. You know?\n\nChannel 1: Yeah.\n\nChannel 0: And\n\nChannel 1: Is\n\nChannel 0: the\n\nChannel 1: it\n\nChannel 0: boys,\n\nChannel 1: a\n\nChannel 0: they\n\nChannel 1: big...\n\nChannel 0: were...\n\nChannel 1: It's a big in... Indian Indian community thing, or is it...\n\nChannel 0: Yeah. Like, of Kamo, Southeast Asian. More... A lot of other non Indians were also there, but Southeast Asian.\n\nChannel 1: The\n\nChannel 0: Yeah.\n\nChannel 1: re...\n\nChannel 0: Very interesting\n\nChannel 1: The\n\nChannel 0: thing.\n\nChannel 1: reason I ask is I've just come back from Sydney, and we were down in Mount Druid area near Blacktown. And\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: my son was in a wrestling competition. But next\n\nChannel 0: Wow.\n\nChannel 1: to the wrestling, there was volleyball. And I reckon that the entire Indian community of Sydney was at that... It was... It must have been... I mean,\n\nChannel 0: Yeah.\n\nChannel 1: it's not a 100 teams, but, I mean, it was just\n\nChannel 0: Yeah.\n\nChannel 1: thousands of people, and they're all competing. And I didn't realize the Indian community was so into volleyball. So it doesn't surprise me that they're\n\nChannel 0: Yeah.\n\nChannel 1: into badminton.\n\nChannel 0: Yeah. Badminton is... Yeah. Badminton, volleyball, hockey, they're quite quite prominent, but the only problem is no money in this sport. You know?\n\nIt's all in\n\nChannel 1: No.\n\nChannel 0: cricket. It's pumped into cricket.\n\nChannel 1: That's it. Cricket's very\n\nChannel 0: Yeah.\n\nChannel 1: sad. I remember when I was growing up, all my squash heroes were Indian as well. Though\n\nChannel 0: Wow.\n\nChannel 1: I was a\n\nChannel 0: Yep.\n\nChannel 1: Scottish player,\n\nChannel 0: Yep.\n\nChannel 1: I love the squash. The Indians are very good at squash.\n\nChannel 0: Mhmm. Yeah. I think through sports, which we like to play, I would say. You know? Yeah.\n\nWe can't play rugby and shit, Bruce. You know? It's not our DNA. You know? We need to be big and strong.\n\nWe are not\n\nChannel 1: I\n\nChannel 0: big\n\nChannel 1: don't know\n\nChannel 0: and strong\n\nChannel 1: I\n\nChannel 0: in\n\nChannel 1: don't\n\nChannel 0: our DNA.\n\nChannel 1: know why you can't play it because you're good at wrestling. Right? The Indian community is very good at wrestling.\n\nChannel 0: Yeah. I think... Yeah. I don't know. I've\n\nChannel 1: Sad\n\nChannel 0: never\n\nChannel 1: luck.\n\nChannel 0: been to the site. Yep.\n\nChannel 1: They they have this thing called mud wrestling in India.\n\nChannel 0: Yes. Yes. Yes. Yes. Yes.\n\nChannel 1: I think it's more the Sikhs, isn't it? It's more Northern\n\nChannel 0: Yeah.\n\nChannel 1: India\n\nChannel 0: Yep.\n\nChannel 1: or something.\n\nChannel 0: Northern India. Yeah. Yeah.\n\nChannel 1: They're very passionate about it. Some of these\n\nChannel 0: Yes.\n\nChannel 1: guys are massive. I didn't realize Indians grew that big. They're huge.\n\nChannel 0: Yeah. Yeah. Some of them are. Some of them are. Great.\n\nBruce, quick question for you. This phone thing. Yeah? They're\n\nChannel 1: Yeah.\n\nChannel 0: asking\n\nChannel 1: So,\n\nChannel 0: for 66 per month. Yeah. I think that's a very good deal, Bruce.\n\nChannel 1: well, it's not a good deal because I can't do it anymore. So here's\n\nChannel 0: Oh,\n\nChannel 1: the deal.\n\nChannel 0: okay.\n\nChannel 1: Remember\n\nChannel 0: Yeah.\n\nChannel 1: we bought this BABX system back in 2014, and it's been there and we've never had... I mean, I've... I think I\n\nChannel 0: Yeah.\n\nChannel 1: can count on one and how many problems I've had in fourteen years, and I didn't know who serviced it. And between yourself and Eagle Tech, we've resolved whatever issues we had.\n\nChannel 0: Yeah.\n\nChannel 1: You helped\n\nChannel 0: Yeah.\n\nChannel 1: me\n\nChannel 0: Yes.\n\nChannel 1: buy\n\nChannel 0: Yeah.\n\nChannel 1: or replace the phone. Now I get an email from Telstra saying, actually, we did service you, but we can't support you moving forward. Okay. So you gotta find someone else. They sent me a name of a company from Sydney you could do it.\n\nI'm not sure that they're subcontractors up here, but\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: I thought I'd reach out to you first.\n\nChannel 0: Yeah.\n\nChannel 1: I don't wanna buy a new PABX system. This isn't something that's triggering. I've gotta buy new phones and a whole kit bootle. I just wanna keep the same thing that I've got.\n\nChannel 0: Yep.\n\nChannel 1: But if I need support on it, I I may as well reach out.\n\nChannel 0: So, Bruce, how many phones have you got at the moment? Like, physical\n\nChannel 1: So\n\nChannel 0: phones?\n\nChannel 1: I got 51 in...\n\nChannel 0: Yep.\n\nChannel 1: 51 hotel rooms, not including all the admin phones. So 50\n\nChannel 0: Yep.\n\nChannel 1: one, fifty two, 53, because I got two on the front desk,\n\nChannel 0: Roughly 60.\n\nChannel 1: 50\n\nChannel 0: Yeah.\n\nChannel 1: four, fifty five, 56, 57 in the rentals office. 58, 50... Yeah. Roughly 60.\n\nChannel 0: The thing with this PABX is it's an on-site PABX. You know, it has got a box sitting in your rack, which\n\nChannel 1: Yes.\n\nChannel 0: takes the call and then routes all the calls accordingly. Yeah?\n\nChannel 1: That is correct. And,\n\nChannel 0: And\n\nChannel 1: really,\n\nChannel 0: these are, like,\n\nChannel 1: if if\n\nChannel 0: strong.\n\nChannel 1: I was gonna\n\nChannel 0: Yeah.\n\nChannel 1: check it out, I'd do what we did in Canberra and just not replace the answers in the rooms anymore.\n\nChannel 0: Yeah. Yeah. Yeah. I think\n\nChannel 1: But\n\nChannel 0: this\n\nChannel 1: it but it's\n\nChannel 0: is\n\nChannel 1: still\n\nChannel 0: rock\n\nChannel 1: working.\n\nChannel 0: solid. Yeah. This is rock solid, but a bit ancient. That's the only challenge which we have. You know?\n\nChannel 1: Mhmm.\n\nChannel 0: But if it if it falls down, I think, like you did in Canberra, check out all the phones in the room and then just have the phones, the cloud phones, you know.\n\nChannel 1: Yes.\n\nChannel 0: That's\n\nChannel 1: But,\n\nChannel 0: what\n\nChannel 1: I\n\nChannel 0: I\n\nChannel 1: mean,\n\nChannel 0: would recommend.\n\nChannel 1: I\n\nChannel 0: Yeah.\n\nChannel 1: I can't imagine why it would fall over. Remember the Canberra one was, like, 30 years old before it fell over.\n\nChannel 0: Yeah. You're right. I I don't imagine it's failing over because it has survived for eleven years. But, again, you know, you never know if faulty heated fan or a power supply unit or whatever can go wrong. You know?\n\nChannel 1: Yeah. So that's likely to be the only thing to go wrong. There's a power supply or a cord or a something or other. And in which case, maybe I'm better off just running it without support. But when I need help, I bring smart guys like you or Eagle Tech in on a due\n\nChannel 0: I\n\nChannel 1: on\n\nChannel 0: I\n\nChannel 1: charge basis.\n\nChannel 0: always stand by you no matter what happens. You know that. If you tell me, Raul, I need support, I'll come and support you. That is for a 100% sure. But the only challenge I have is do I have enough experience and skill set and spare parts available to, you know, keep the ship running?\n\nChannel 1: Yeah. No. This is... I mean, it might be that no one's got spare parts because I don't make them anymore.\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: It might be that a PowerPoint for one device could work in that device. I don't know. But we'll only really know that when we have a problem. Right?\n\nChannel 0: Yeah. But worst case scenario, you already have it configured that if this box goes down, it needs to redirect to a mobile phone. Right? You have got\n\nChannel 1: Correct.\n\nChannel 0: that configured. Yeah? Yep.\n\nChannel 1: Correct. Yep.\n\nChannel 0: So at least plan b is already there. If that thing goes down, we'll be getting redirected to mobile. By that time, we can then either find a spare part, troubleshoot, do whatever we can, you know, to get her back up and running, or is it then plan on migrating into a cloud phone or something? Yeah?\n\nChannel 1: Yeah. 100%.\n\nChannel 0: Or, Bruce, one thing I can do is... Please correct me if I'm wrong. Yeah? I can configure and give you a physical cloud phone. Right?\n\nAnd\n\nChannel 1: Uh-huh.\n\nChannel 0: leave it back in the real estate office. And in case the primary goes down, the the spare phone which I'm gonna give you will pick up.\n\nChannel 1: So that connects to what? The Wi Fi or the Internet\n\nChannel 0: Yes.\n\nChannel 1: service?\n\nChannel 0: Yeah.\n\nChannel 1: Okay.\n\nChannel 0: That will connect to any Internet. So you can take it to Bali, Fiji, wherever you want. You just... It's like a Skype phone. Yeah.\n\nYou just connect it to Internet and you start\n\nChannel 1: Oh, good. But\n\nChannel 0: working.\n\nChannel 1: it'll\n\nChannel 0: Yeah.\n\nChannel 1: work with our telephone number.\n\nChannel 0: I will I will provide you a telephone number. Yeah?\n\nChannel 1: Yeah. Okay. That that sounds like a wonderful solution because\n\nChannel 0: Yeah.\n\nChannel 1: that'll\n\nChannel 0: So basic...\n\nChannel 1: buy us that'll buy us weeks or months with... If it ever did\n\nChannel 0: Yes.\n\nChannel 1: go down to put a new\n\nChannel 0: Yes.\n\nChannel 1: solution\n\nChannel 0: Yes.\n\nChannel 1: in.\n\nChannel 0: And then I can do it in such a way that even if you don't want to buy phones, physical phones, I can install a small softphone in your computer so that they can start taking and receiving calls from the computer itself.\n\nChannel 1: Hey. There you go.\n\nChannel 0: You know, so we can... Yeah. We can probably skin that cat that particular way. Yeah?\n\nChannel 1: Okay. Well, let let... Let's do that as a plan c then because if the phones do go down, it'll transfer first off to Sydney or the mobile, and then we can switch it over to this Skype phone,\n\nChannel 0: Yep. Yeah. So\n\nChannel 1: cloud\n\nChannel 0: my question\n\nChannel 1: phone or...\n\nChannel 0: is that configuration change, when the primary phone goes down, the mobile or Sydney takes over. When... Who does that for you at the moment?\n\nChannel 1: I thought you did. You You\n\nChannel 0: I\n\nChannel 1: said\n\nChannel 0: I\n\nChannel 1: that,\n\nChannel 0: don't\n\nChannel 1: brother.\n\nChannel 0: remember.\n\nChannel 1: It's enough for me, I think.\n\nChannel 0: Did I? Okay.\n\nChannel 1: Yes. I'm\n\nChannel 0: My\n\nChannel 1: pretty\n\nChannel 0: memory\n\nChannel 1: certain.\n\nChannel 0: is weak. Maybe we... No. I did that for you in Canberra, Bruce. I remember.\n\nChannel 1: It'll either be you or it'll be EagleTek. And I don't think EagleTek\n\nChannel 0: Okay.\n\nChannel 1: would have done it to me because they're not that easy to work with. EagleTek rubbed their hands and go and went, oh, we're gonna tell them it's all doom and gloom. We're gonna sell them a new telephone\n\nChannel 0: No. No. No. No. No.\n\nShe's nice. Louis is nice. I think she's just a different mindset. That's all. Yeah.\n\nChannel 1: system. Yeah. To them,\n\nChannel 0: Yeah.\n\nChannel 1: it's\n\nChannel 0: Yeah.\n\nChannel 1: it's\n\nChannel 0: Yeah.\n\nChannel 1: other people's money. They don't they don't care so much about the practical outcome.\n\nChannel 0: So, Bruce, just just read talking out loud. Yeah? So let's say if Brisbane's box goes down, it will get redirected to Sydney. Right?\n\nChannel 1: Yes. It goes through to Sydney, but we can, in theory, change it to the mobile phone quite easily because we have a mobile phone there too.\n\nChannel 0: Yeah. So either we change it to a mobile phone or we'll change it to a number which I will provide you, which will be the number of a physical phone. And I'll\n\nChannel 1: Mhmm.\n\nChannel 0: leave that physical phone in the real estate office so that, you know, whatever happens, you can... Yeah. Yeah. We'll probably do something like that. Yeah.\n\nI think that would be the safest and cheapest and most scalable options. You know?\n\nChannel 1: And then it might just last for another thirty years. You never know.\n\nChannel 0: Yeah. Yeah. Yeah. Yeah. Who who knows?\n\nYeah. So we'll probably just do it that way. Yeah. Yep. I think that will be...\n\nLet me just work out everything in an email, Bruce. You know?\n\nChannel 1: Yeah. Alright.\n\nChannel 0: Document\n\nChannel 1: Okay.\n\nChannel 0: it down, and then I can probably then say, hey, Bruce. This is the plan which I would recommend. At least you have that in writing, and then it'll make sense, and then we can take one step at a time. Yeah?\n\nChannel 1: Appreciate it. Thanks, bro.\n\nChannel 0: Cool. Cool. Cool. Cool. And then that's why it's easier because even if anything goes wrong, you're already on the platform.\n\nAlready the calls are getting redirected there. It just makes it easier. You know? They'll probably... Yep.\n\nChannel 1: Yeah.\n\nChannel 0: It'll\n\nChannel 1: I know. I\n\nChannel 0: it'll\n\nChannel 1: agree.\n\nChannel 0: make it easier that way. Way. Yep.\n\nChannel 1: But give me\n\nChannel 0: Cool.\n\nChannel 1: a better\n\nChannel 0: Cool. Cool.\n\nChannel 1: better type of phone than the one we've gotten in Canberra because the one in Canberra was Gucci.\n\nChannel 0: I give you the latest and the greatest phone. No problem.\n\nChannel 1: Wonderful.\n\nChannel 0: Do you want color display and wireless headsets and all? I can give you all\n\nChannel 1: No.\n\nChannel 0: that, you know, but...\n\nChannel 1: No.\n\nChannel 0: Yep.\n\nChannel 1: No. Keep keep keep us old school for the handset I can\n\nChannel 0: I know.\n\nChannel 1: pick up.\n\nChannel 0: I know. No problem. No problem. I... I'll give you a nice...\n\nAnd a reliable phone is what I want to give you rather than a fancy phone. Yeah.\n\nChannel 1: You're talking my language, mate.\n\nChannel 0: Yep. Yep. And I'll have it in such a way that, a, it can take the blue cable as well, or\n\nChannel 1: Okay.\n\nChannel 0: b, it can take Wi Fi as well. Just in case the blue cable falls down, it can pick up the Wi Fi from somewhere else as\n\nChannel 1: Yeah. I'd agree with that because\n\nChannel 0: as\n\nChannel 1: the Wi Fi is probably\n\nChannel 0: well. Yeah.\n\nChannel 1: easier than a blue cable. I just don't know where I'd plug a blue cable into at this point. I don't have spare sockets of anything.\n\nChannel 0: Did you buy that shell from IKEA?\n\nChannel 1: No. Not yet.\n\nChannel 0: Okay. No problem. I will initiate that conversation again, and I will I will probably... Let me let me... Let.\n\nCan I have your permission to send you a link or buy the small rack and then your spot, you can just put that small rack in that room?\n\nChannel 1: Yeah. Yeah. When you're next in town, let's look at where we're gonna put it. When you say in the room, what room? In re...\n\nThe\n\nChannel 0: Real\n\nChannel 1: rentals\n\nChannel 0: estate\n\nChannel 1: office?\n\nChannel 0: room. Rentals\n\nChannel 1: Oh,\n\nChannel 0: office.\n\nChannel 1: mate.\n\nChannel 0: Yes.\n\nChannel 1: The rentals office has got so much crap in there already. Where are we gonna put the rack?\n\nChannel 0: Yes. On top of the printer and all, on the wall, you know how you have in the luggage room, you have a small rack, a quarter\n\nChannel 1: Yeah.\n\nChannel 0: rack. Same. We will put a quarter rack on on the wall in the rental's office on top of the printer kind of thing.\n\nChannel 1: Alright. Yeah. Send me the link. Let's talk. I'm I'm...\n\nI\n\nChannel 0: I'll come there. I'll come there. I'll come there one day. I'll come\n\nChannel 1: I\n\nChannel 0: there one.\n\nChannel 1: struggle I struggle with the girls in that office to keep that office looking clean and customer centric. And if I add more wires... I got visions of what we had in the back office of tugging along with\n\nChannel 0: Canberra.\n\nChannel 1: wires going\n\nChannel 0: Yeah.\n\nChannel 1: to need repair and dust, the mud\n\nChannel 0: Yeah.\n\nChannel 1: bunnies. And now\n\nChannel 0: Yeah.\n\nChannel 1: it's in the\n\nChannel 0: Yep.\n\nChannel 1: front office for my real estate office, and it's like trying to have a reception counter that looks nice, but it actually looks shit ass.\n\nChannel 0: I'll come there one more day. Let me do one more cleanup. I think I did a bit of cleanup last time, but I'll do one more cleanup.\n\nChannel 1: Alright. Thanks,\n\nChannel 0: Cool. Alright. No problem, Bruce. I will... I'm always here.\n\nNo matter what happens, I'm always here by your side, my friend.\n\nChannel 1: man. I appreciate it. Thank you.\n\nChannel 0: Cool. Cool. Cool. Thanks, Bruce. Ciao ciao.\n\nChannel 1: Speak soon. Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hey, Bruce.","start":2.0,"end":2.72,"sentiment":"neutral","sentiment_score":0.13300061970949173},{"text":"How are you?","start":2.72,"end":3.6999998,"sentiment":"neutral","sentiment_score":0.21630582710107168}],"sentiment":"neutral","sentiment_score":0.1829837441444397,"channel":0,"num_words":5,"start":2.0,"end":3.6999998},{"sentences":[{"text":"I'm well.","start":4.16,"end":4.72,"sentiment":"positive","sentiment_score":0.3782513439655304},{"text":"And yourself, Rahul?","start":4.72,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.1362976978222529}],"sentiment":"neutral","sentiment_score":0.2330791562795639,"channel":1,"num_words":5,"start":4.16,"end":5.7799997},{"sentences":[{"text":"Not too 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will...","start":796.32,"end":796.80005,"sentiment":"neutral","sentiment_score":0.2138276845216751},{"text":"I'm always here.","start":796.80005,"end":797.60004,"sentiment":"neutral","sentiment_score":0.2972099035978317}],"sentiment":"neutral","sentiment_score":0.3311899587512016,"channel":0,"num_words":10,"start":794.24005,"end":797.60004},{"sentences":[{"text":"No matter what happens, I'm always here by your side, my friend.","start":797.60004,"end":800.5109,"sentiment":"neutral","sentiment_score":0.2940399870276451}],"sentiment":"neutral","sentiment_score":0.2940399870276451,"channel":0,"num_words":12,"start":797.60004,"end":800.5109},{"sentences":[{"text":"man.","start":800.365,"end":800.865,"sentiment":"positive","sentiment_score":0.3530297875404358},{"text":"I appreciate it.","start":801.005,"end":801.965,"sentiment":"positive","sentiment_score":0.6824349761009216},{"text":"Thank you.","start":801.965,"end":802.705,"sentiment":"positive","sentiment_score":0.7426860332489014}],"sentiment":"positive","sentiment_score":0.6476177970568339,"channel":1,"num_words":6,"start":800.365,"end":802.705},{"sentences":[{"text":"Cool.","start":803.0709,"end":803.47095,"sentiment":"positive","sentiment_score":0.6523473858833313},{"text":"Cool.","start":803.47095,"end":803.71094,"sentiment":"positive","sentiment_score":0.5877490043640137},{"text":"Cool.","start":803.71094,"end":803.79095,"sentiment":"positive","sentiment_score":0.5619651079177856},{"text":"Thanks, Bruce.","start":803.79095,"end":804.59094,"sentiment":"positive","sentiment_score":0.6450852751731873},{"text":"Ciao ciao.","start":804.59094,"end":805.2509,"sentiment":"positive","sentiment_score":0.44227635860443115}],"sentiment":"positive","sentiment_score":0.5681121093886239,"channel":0,"num_words":7,"start":803.0709,"end":805.2509},{"sentences":[{"text":"Speak soon.","start":805.645,"end":806.205,"sentiment":"neutral","sentiment_score":0.25568491965532303},{"text":"Bye.","start":806.205,"end":806.705,"sentiment":"neutral","sentiment_score":0.1957660615444183}],"sentiment":"neutral","sentiment_score":0.23571196695168814,"channel":1,"num_words":3,"start":805.645,"end":806.705},{"sentences":[{"text":"Bye.","start":806.6709,"end":807.1709,"sentiment":"neutral","sentiment_score":-0.09849733114242554}],"sentiment":"neutral","sentiment_score":-0.09849733114242554,"channel":0,"num_words":1,"start":806.6709,"end":807.1709}]},"summary":{"result":"success","short":"The speakers discuss health issues, sports, and the Indian community's passion for sport. They also discuss challenges in replacing phones and the need for more experience and spare parts for a ship. The conversation shifts to the process of fixing phones, replacing physical phones, and potential options for a new phone system. They also mention the importance of having a reliable phone for customers and offer suggestions for changing phones."},"intents":{"segments":[{"text":"And I reckon that the entire Indian community of Sydney was at that... It was... It must have been... I mean, Yeah. it's not a 100 teams, but, I mean, it was just Yeah. thousands of people, and they're all competing. And I didn't realize the Indian community was so into volleyball. So it doesn't surprise me that they're Yeah. into badminton. Yeah.","start_word":293,"end_word":355,"intents":[{"intent":"Evaluate indian community","confidence_score":0.0034097703}]},{"text":"or replace the phone. Now I get an email from Telstra saying, actually, we did service you, but we can't support you moving forward. Okay.","start_word":692,"end_word":716,"intents":[{"intent":"Support phone purchases","confidence_score":0.00014488286}]},{"text":"check it out, I'd do what we did in Canberra and just not replace the answers in the rooms anymore.","start_word":917,"end_word":936,"intents":[{"intent":"Replace answers","confidence_score":0.057625655}]},{"text":"But if it if it falls down, I think, like you did in Canberra, check out all the phones in the room and then just have the phones, the cloud phones, you know. Yes.","start_word":971,"end_word":1004,"intents":[{"intent":"Recommend using cloud phones","confidence_score":0.007312544}]},{"text":"That's But, what I I mean, would recommend. I Yeah.","start_word":1005,"end_word":1014,"intents":[{"intent":"Recommend checking phones","confidence_score":0.44371325},{"intent":"Recommend running phones","confidence_score":0.00015222032}]},{"text":"Yeah.","start_word":1076,"end_word":1076,"intents":[{"intent":"Discuss balancing power supply and power supply","confidence_score":0.0012296572}]},{"text":"If you tell me, Raul, I need support, I'll come and support you. That is for a 100% sure. But the only challenge I have is do I have enough experience and skill set and spare parts available to, you know, keep the ship running? Yeah.","start_word":1147,"end_word":1192,"intents":[{"intent":"Ensure sufficient support","confidence_score":0.0014747396}]},{"text":"This is... I mean, it might be that no one's got spare parts because I don't make them anymore. Yeah.","start_word":1194,"end_word":1213,"intents":[{"intent":"Confirm readiness for needed spare parts","confidence_score":0.0000032454732}]},{"text":"So at least plan b is already there. If that thing goes down, we'll be getting redirected to mobile. By that time, we can then either find a spare part, troubleshoot, do whatever we can, you know, to get her back up and running, or is it then plan on migrating into a cloud phone or something? Yeah? Yeah. 100%.","start_word":1279,"end_word":1338,"intents":[{"intent":"Confirm plan b","confidence_score":0.0017027021}]},{"text":"So that connects to what? The Wi Fi or the Internet Yes. service?","start_word":1394,"end_word":1406,"intents":[{"intent":"Confirm phone setup","confidence_score":0.0050461567}]},{"text":"The Wi Fi or the Internet Yes. service?","start_word":1399,"end_word":1406,"intents":[{"intent":"Confirm phone connection","confidence_score":0.017311845}]},{"text":"I will I will provide you a telephone number. Yeah? Yeah. Okay.","start_word":1454,"end_word":1465,"intents":[{"intent":"Provide phone number","confidence_score":0.01766855}]},{"text":"So cloud my question phone or... is that configuration change, when the primary phone goes down, the mobile or Sydney takes over.","start_word":1606,"end_word":1627,"intents":[{"intent":"Change phone configuration","confidence_score":0.16885804}]},{"text":"We're gonna sell them a new telephone No. No.","start_word":1726,"end_word":1734,"intents":[{"intent":"Sell new telephone","confidence_score":0.60439193}]},{"text":"So either we change it to a mobile phone or we'll change it to a number which I will provide you, which will be the number of a physical phone.","start_word":1828,"end_word":1857,"intents":[{"intent":"Verify phone number","confidence_score":0.0007389301},{"intent":"Provide phone number","confidence_score":0.093209445}]},{"text":"I think that would be the safest and cheapest and most scalable options. You know?","start_word":1887,"end_word":1901,"intents":[{"intent":"Discuss options","confidence_score":0.026142182}]},{"text":"Just in case the blue cable falls down, it can pick up the Wi Fi from somewhere else as Yeah.","start_word":2193,"end_word":2212,"intents":[{"intent":"Install wi-fi","confidence_score":0.0010236312}]}]},"sentiments":{"segments":[{"text":"Hey, Bruce. How are you?","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.17556236684322357},{"text":"I'm well.","start_word":5,"end_word":6,"sentiment":"positive","sentiment_score":0.38138601183891296},{"text":"And yourself, Rahul? Not too bad, Hello. man. Not too bad. How Long are you? time. How was school? Sorry, mate. You know what? Every time I pick up a phone for you, I've got a thousand other people jamming me. All good, mate. That's... All good. All good.","start_word":7,"end_word":55,"sentiment":"neutral","sentiment_score":0.005387568846344948},{"text":"All good. I'm good. I'm settled, Good.","start_word":56,"end_word":62,"sentiment":"positive","sentiment_score":0.4107792675495148},{"text":"man. How is your health, Bruce?","start_word":63,"end_word":68,"sentiment":"neutral","sentiment_score":0.2641606628894806},{"text":"You're doing good?","start_word":69,"end_word":71,"sentiment":"positive","sentiment_score":0.3346974551677704},{"text":"Yeah, mate. Yeah.","start_word":72,"end_word":74,"sentiment":"neutral","sentiment_score":0.2597482204437256},{"text":"I'm as good as ever.","start_word":75,"end_word":79,"sentiment":"positive","sentiment_score":0.547292172908783},{"text":"Feeling like a 20 Mhmm. one year old? Looking like a Are 50 you? three year old? Yeah. Yeah. Of course. Oh, And that's good. you?","start_word":80,"end_word":105,"sentiment":"neutral","sentiment_score":0.07685133069753647},{"text":"I'm good, man.","start_word":106,"end_word":108,"sentiment":"positive","sentiment_score":0.3402089476585388},{"text":"I had a badminton tournament on Monday. Yeah. I think there were, like, 100 teams or something and... Not 100. 100 players, fifty, sixty teams and became second. So my body is super tired and sore, and, you know, I can feel my bones and my knees. You know? Oh, just too tired. But it's good because, you know, you've done good work with it. Well done. Yeah. Jeez. That's Yeah. competitive. Yeah. A 150 I... teams. Can I second? Yeah. Yeah. Yep. I was I was proud of myself, Bruce, to be very honest. You know? Yeah. And Is the it boys, a they big... were... It's a big in... Indian Indian community thing, or is it... Yeah. Like, of Kamo, Southeast Asian. More... A lot of other non Indians were also there, but Southeast Asian. The Yeah. re... Very interesting The thing. reason I ask is I've just come back from Sydney, and we were down in Mount Druid area near Blacktown. And Yeah. Yeah. my son was in a wrestling competition. But next Wow. to the wrestling, there was volleyball. And I reckon that the entire Indian community of Sydney was at that... It was... It must have been... I mean, Yeah. it's not a 100 teams, but, I mean, it was just Yeah. thousands of people, and they're all competing. And I didn't realize the Indian community was so into volleyball. So it doesn't surprise me that they're Yeah. into badminton. Yeah. Badminton is... Yeah. Badminton, volleyball, hockey, they're quite quite prominent, but the only problem is no money in this sport. You know? It's all in No. cricket. It's pumped into cricket. That's it. Cricket's very Yeah. sad. I remember when I was growing up, all my squash heroes were Indian as well. Though Wow. I was a Yep. Scottish player, Yep.","start_word":109,"end_word":415,"sentiment":"neutral","sentiment_score":0.031363820080745494},{"text":"I love the squash. The Indians are very good at squash.","start_word":416,"end_word":426,"sentiment":"positive","sentiment_score":0.4586954712867737},{"text":"Mhmm. Yeah. I think through sports, which we like to play, I would say. You know? Yeah. We can't play rugby and shit, Bruce. You know? It's not our DNA. You know? We need to be big and strong. We are not I big don't know and strong I in don't our DNA. know why you can't play it because you're good at wrestling. Right? The Indian community is very good at wrestling. Yeah. I think... Yeah. I don't know. I've Sad never luck. been to the site. Yep. They they have this thing called mud wrestling in India. Yes. Yes. Yes. Yes. Yes. I think it's more the Sikhs, isn't it? It's more Northern Yeah. India Yep. or something. Northern India. Yeah. Yeah.","start_word":427,"end_word":550,"sentiment":"neutral","sentiment_score":0.0008687304798513651},{"text":"They're very passionate about it.","start_word":551,"end_word":555,"sentiment":"positive","sentiment_score":0.3812268674373626},{"text":"Some of these Yes. guys are massive. I didn't realize Indians grew that big. They're huge. Yeah. Yeah. Some of them are. Some of them are.","start_word":556,"end_word":581,"sentiment":"neutral","sentiment_score":0.1419662982225418},{"text":"Great.","start_word":582,"end_word":582,"sentiment":"positive","sentiment_score":0.3334512710571289},{"text":"Bruce, quick question for you. This phone thing. Yeah? They're Yeah. asking So, for 66 per month.","start_word":583,"end_word":599,"sentiment":"neutral","sentiment_score":0.07451537766439073},{"text":"Yeah. I think that's a very good deal, Bruce.","start_word":600,"end_word":608,"sentiment":"positive","sentiment_score":0.5590305328369141},{"text":"well, it's not a good deal because I can't do it anymore.","start_word":609,"end_word":620,"sentiment":"negative","sentiment_score":-0.5889020562171936},{"text":"So here's Oh, the deal. okay. Remember Yeah. we bought this BABX system back in 2014, and it's been there and we've never had... I mean, I've... I think I Yeah. can count on one and how many problems I've had in fourteen years, and I didn't know who serviced it. And between yourself and Eagle Tech, we've resolved whatever issues we had. Yeah. You helped Yeah. me Yes. buy Yeah. or replace the phone. Now I get an email from Telstra saying, actually, we did service you, but we can't support you moving forward. Okay. So you gotta find someone else. They sent me a name of a company from Sydney you could do it. I'm not sure that they're subcontractors up here, but Yeah. Yeah. I thought I'd reach out to you first. Yeah. I don't wanna buy a new PABX system. This isn't something that's triggering. I've gotta buy new phones and a whole kit bootle. I just wanna keep the same thing that I've got. Yep. But if I need support on it, I I may as well reach out. So, Bruce, how many phones have you got at the moment? Like, physical So phones? I got 51 in... Yep. 51 hotel rooms, not including all the admin phones. So 50 Yep. one, fifty two, 53, because I got two on the front desk, Roughly 60. 50 Yeah. four, fifty five, 56, 57 in the rentals office. 58, 50... Yeah. Roughly 60. The thing with this PABX is it's an on-site PABX. You know, it has got a box sitting in your rack, which Yes. takes the call and then routes all the calls accordingly. Yeah? That is correct. And, And really, these are, like, if if strong. I was gonna Yeah. check it out, I'd do what we did in Canberra and just not replace the answers in the rooms anymore. Yeah. Yeah. Yeah.","start_word":621,"end_word":939,"sentiment":"neutral","sentiment_score":-0.04174628837448676},{"text":"I think But this it but it's is still rock working.","start_word":940,"end_word":950,"sentiment":"positive","sentiment_score":0.3936383128166199},{"text":"solid. Yeah. This is rock solid, but a bit ancient. That's the only challenge which we have. You know? Mhmm. But if it if it falls down, I think, like you did in Canberra, check out all the phones in the room and then just have the phones, the cloud phones, you know. Yes. That's But, what I I mean, would recommend. I Yeah.","start_word":951,"end_word":1014,"sentiment":"neutral","sentiment_score":-0.05080370977520943},{"text":"I can't imagine why it would fall over.","start_word":1015,"end_word":1022,"sentiment":"negative","sentiment_score":-0.35611414909362793},{"text":"Remember the Canberra one was, like, 30 years old before it fell over. Yeah. You're right. I I don't imagine it's failing over because it has survived for eleven years. But, again, you know, you never know if faulty heated fan or a power supply unit or whatever can go wrong. You know? Yeah.","start_word":1023,"end_word":1076,"sentiment":"neutral","sentiment_score":-0.2306879162788391},{"text":"So that's likely to be the only thing to go wrong.","start_word":1077,"end_word":1087,"sentiment":"negative","sentiment_score":-0.33426907658576965},{"text":"There's a power supply or a cord or a something or other. And in which case, maybe I'm better off just running it without support. But when I need help, I bring smart guys like you or Eagle Tech in on a due I on I charge basis. always stand by you no matter what happens. You know that. If you tell me, Raul, I need support, I'll come and support you. That is for a 100% sure. But the only challenge I have is do I have enough experience and skill set and spare parts available to, you know, keep the ship running? Yeah. No. This is... I mean, it might be that no one's got spare parts because I don't make them anymore. Yeah. Yeah. It might be that a PowerPoint for one device could work in that device. I don't know. But we'll only really know that when we have a problem. Right? Yeah. But worst case scenario, you already have it configured that if this box goes down, it needs to redirect to a mobile phone. Right? You have got Correct. that configured. Yeah? Yep. Correct. Yep. So at least plan b is already there. If that thing goes down, we'll be getting redirected to mobile. By that time, we can then either find a spare part, troubleshoot, do whatever we can, you know, to get her back up and running, or is it then plan on migrating into a cloud phone or something? Yeah? Yeah. 100%. Or, Bruce, one thing I can do is... Please correct me if I'm wrong. Yeah? I can configure and give you a physical cloud phone. Right? And Uh-huh. leave it back in the real estate office. And in case the primary goes down, the the spare phone which I'm gonna give you will pick up. So that connects to what? The Wi Fi or the Internet Yes. service? Yeah. Okay. That will connect to any Internet. So you can take it to Bali, Fiji, wherever you want. You just... It's like a Skype phone. Yeah. You just connect it to Internet and you start Oh, good. But working. it'll Yeah. work with our telephone number. I will I will provide you a telephone number. Yeah? Yeah. Okay.","start_word":1088,"end_word":1465,"sentiment":"neutral","sentiment_score":0.015026326572138166},{"text":"That that sounds like a wonderful solution because Yeah.","start_word":1466,"end_word":1474,"sentiment":"positive","sentiment_score":0.579526424407959},{"text":"that'll So basic... buy us that'll buy us weeks or months with... If it ever did Yes. go down to put a new Yes. solution Yes. in. And then I can do it in such a way that even if you don't want to buy phones, physical phones, I can install a small softphone in your computer so that they can start taking and receiving calls from the computer itself. Hey. There you go. You know, so we can... Yeah. We can probably skin that cat that particular way. Yeah? Okay. Well, let let... Let's do that as a plan c then because if the phones do go down, it'll transfer first off to Sydney or the mobile, and then we can switch it over to this Skype phone, Yep. Yeah. So cloud my question phone or... is that configuration change, when the primary phone goes down, the mobile or Sydney takes over. When... Who does that for you at the moment? I thought you did. You You I said I that, don't brother. remember. It's enough for me, I think. Did I? Okay. Yes. I'm My pretty memory certain. is weak. Maybe we... No. I did that for you in Canberra, Bruce. I remember. It'll either be you or it'll be EagleTek. And I don't think EagleTek Okay.","start_word":1475,"end_word":1693,"sentiment":"neutral","sentiment_score":0.05238595584483996},{"text":"would have done it to me because they're not that easy to work with. EagleTek rubbed their hands and go and went, oh, we're gonna tell them it's all doom and gloom. We're gonna sell them a new telephone No. No. No. No.","start_word":1694,"end_word":1736,"sentiment":"negative","sentiment_score":-0.4424196481704712},{"text":"No. She's nice. Louis is nice. I think she's just a different mindset. That's all. Yeah. system. Yeah. To them, Yeah. it's Yeah. it's Yeah. other people's money. They don't they don't care so much about the practical outcome. So, Bruce, just just read talking out loud. Yeah? So let's say if Brisbane's box goes down, it will get redirected to Sydney. Right? Yes. It goes through to Sydney, but we can, in theory, change it to the mobile phone quite easily because we have a mobile phone there too. Yeah. So either we change it to a mobile phone or we'll change it to a number which I will provide you, which will be the number of a physical phone. And I'll Mhmm. leave that physical phone in the real estate office so that, you know, whatever happens, you can... Yeah. Yeah. We'll probably do something like that.","start_word":1737,"end_word":1885,"sentiment":"neutral","sentiment_score":0.044432568795128954},{"text":"Yeah. I think that would be the safest and cheapest and most scalable options.","start_word":1886,"end_word":1899,"sentiment":"positive","sentiment_score":0.49273881316185},{"text":"You know? And then it might just last for another thirty years. You never know. Yeah. Yeah. Yeah. Yeah. Who who knows? Yeah. So we'll probably just do it that way. Yeah. Yep. I think that will be... Let me just work out everything in an email, Bruce. You know? Yeah. Alright. Document Okay. it down, and then I can probably then say, hey, Bruce. This is the plan which I would recommend. At least you have that in writing, and then it'll make sense, and then we can take one step at a time. Yeah?","start_word":1900,"end_word":1995,"sentiment":"neutral","sentiment_score":0.15222260355949402},{"text":"Appreciate it. Thanks, bro. Cool. Cool. Cool. Cool. And then that's why it's easier because even if anything goes wrong, you're already on the platform. Already the calls are getting redirected there. It just makes it easier.","start_word":1996,"end_word":2032,"sentiment":"positive","sentiment_score":0.468947321176529},{"text":"You know? They'll probably... Yep. Yeah. It'll I know. I it'll agree. make it easier that way. Way. Yep. But give Cool. me a Cool. better Cool. better type of phone than the one we've gotten in Canberra because the one in Canberra was Gucci.","start_word":2033,"end_word":2077,"sentiment":"neutral","sentiment_score":0.21706368029117584},{"text":"I give you the latest and the greatest phone. No problem. Wonderful.","start_word":2078,"end_word":2089,"sentiment":"positive","sentiment_score":0.4407971799373626},{"text":"Do you want color display and wireless headsets and all? I can give you all No. that, you know, but... No. Yep. No. Keep keep keep us old school for the handset I can I know. pick up. I know. No problem. No problem. I... I'll give you a nice... And a reliable phone is what I want to give you rather than a fancy phone. Yeah. You're talking my language, mate. Yep. Yep. And I'll have it in such a way that, a, it can take the blue cable as well, or Okay. b, it can take Wi Fi as well. Just in case the blue cable falls down, it can pick up the Wi Fi from somewhere else as Yeah. I'd agree with that because as the Wi Fi is probably well. Yeah. easier than a blue cable. I just don't know where I'd plug a blue cable into at this point. I don't have spare sockets of anything. Did you buy that shell from IKEA? No. Not yet. Okay. No problem. I will initiate that conversation again, and I will I will probably... Let me let me... Let. Can I have your permission to send you a link or buy the small rack and then your spot, you can just put that small rack in that room? Yeah. Yeah. When you're next in town, let's look at where we're gonna put it. When you say in the room, what room? In re... The Real rentals estate office? room. Rentals Oh, office. mate. Yes.","start_word":2090,"end_word":2345,"sentiment":"neutral","sentiment_score":0.041399678913876414},{"text":"The rentals office has got so much crap in there already.","start_word":2346,"end_word":2356,"sentiment":"negative","sentiment_score":-0.5298237800598145},{"text":"Where are we gonna put the rack? Yes. On top of the printer and all, on the wall, you know how you have in the luggage room, you have a small rack, a quarter Yeah. rack. Same. We will put a quarter rack on on the wall in the rental's office on top of the printer kind of thing. Alright. Yeah. Send me the link. Let's talk. I'm I'm... I I'll come there. I'll come there. I'll come there one day. I'll come I there one. struggle I struggle with the girls in that office to keep that office looking clean and customer centric. And if I add more wires... I got visions of what we had in the back office of tugging along with Canberra. wires going Yeah. to need repair and dust, the mud Yeah. bunnies. And now Yeah. it's in the Yep.","start_word":2357,"end_word":2501,"sentiment":"neutral","sentiment_score":-0.094874806702137},{"text":"front office for my real estate office, and it's like trying to have a reception counter that looks nice, but it actually looks shit ass.","start_word":2502,"end_word":2526,"sentiment":"negative","sentiment_score":-0.3634178936481476},{"text":"I'll come there one more day. Let me do one more cleanup. I think I did a bit of cleanup last time, but I'll do one more cleanup. Alright.","start_word":2527,"end_word":2555,"sentiment":"neutral","sentiment_score":-0.05169031530586553},{"text":"Thanks, Cool. Alright. No problem, Bruce.","start_word":2556,"end_word":2561,"sentiment":"positive","sentiment_score":0.4516143798828125},{"text":"I will... I'm always here. No matter what happens, I'm always here by your side, my friend.","start_word":2562,"end_word":2578,"sentiment":"neutral","sentiment_score":0.2858635485172272},{"text":"man. I appreciate it. Thank you. Cool. Cool. Cool. Thanks, Bruce. Ciao ciao.","start_word":2579,"end_word":2591,"sentiment":"positive","sentiment_score":0.5726062059402466},{"text":"Speak soon. Bye. Bye.","start_word":2592,"end_word":2595,"sentiment":"neutral","sentiment_score":0.211531400680542}],"average":{"sentiment":"neutral","sentiment_score":0.027304786167064297}}}}