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This is Ross again. Hello? Yep. Sorry to bother you, ma'am.\n\nActually, we got one more customer, like, who was inquiring about its norm IP phone. Yep. And the SQL I got is D892M. D eight eight eight number, Numeric8, 9 2 m. D for dandenong, eight, numeric 8892 M, m For Michael.\n\nActually, he got No. Actually, I he got three references. One is 815WP, which is in stock. I can okay. One sec.\n\nOne sec. One sec, I think, emailed to you. No worries. We'll drop you an email with the details. Do let me know there are three products.\n\nDo let me know the pricing and ETF for each. Thanks.","paragraphs":[{"sentences":[{"text":"Good afternoon, Raymond.","start":6.3999996,"end":7.7,"sentiment":"positive","sentiment_score":0.356052041053772},{"text":"This is Ross again.","start":8.0,"end":9.62,"sentiment":"neutral","sentiment_score":0.2749520093202591},{"text":"Hello?","start":12.32,"end":12.82,"sentiment":"neutral","sentiment_score":0.05312309414148331},{"text":"Yep.","start":13.455,"end":13.8550005,"sentiment":"neutral","sentiment_score":0.026888828724622726},{"text":"Sorry to bother you, ma'am.","start":13.8550005,"end":14.895,"sentiment":"neutral","sentiment_score":-0.20640093982219695}],"sentiment":"neutral","sentiment_score":0.08685509887124811,"num_words":14,"start":6.3999996,"end":14.895},{"sentences":[{"text":"Actually, we got one more customer, like, who was inquiring about its norm IP phone.","start":14.895,"end":20.275,"sentiment":"neutral","sentiment_score":-0.06987861221035321},{"text":"Yep.","start":23.775002,"end":24.275002,"sentiment":"neutral","sentiment_score":-0.016686614602804184},{"text":"And the SQL I got is D892M.","start":24.735,"end":29.29,"sentiment":"neutral","sentiment_score":-0.003918000430400882},{"text":"D eight eight eight number, Numeric8, 9 2 m.","start":37.11,"end":42.475,"sentiment":"neutral","sentiment_score":-0.0071744236888157},{"text":"D for dandenong, eight, numeric 8892 M, m For Michael.","start":47.335,"end":55.89,"sentiment":"neutral","sentiment_score":-0.002627498679794371}],"sentiment":"neutral","sentiment_score":-0.02816991906590937,"num_words":42,"start":14.895,"end":55.89},{"sentences":[{"text":"Actually, he got No.","start":63.95,"end":69.375,"sentiment":"neutral","sentiment_score":-0.0596695845015347},{"text":"Actually, I he got three references.","start":69.375,"end":72.435,"sentiment":"neutral","sentiment_score":-0.07013948820531368},{"text":"One is 815WP, which is in stock.","start":73.134995,"end":78.814995,"sentiment":"neutral","sentiment_score":-0.017555161911462034},{"text":"I can okay.","start":78.814995,"end":94.37,"sentiment":"neutral","sentiment_score":-0.011311763897538185},{"text":"One sec.","start":94.51,"end":95.630005,"sentiment":"neutral","sentiment_score":-0.0035824966616928577}],"sentiment":"neutral","sentiment_score":-0.037431894801557064,"num_words":22,"start":63.95,"end":95.630005},{"sentences":[{"text":"One sec.","start":95.630005,"end":96.495,"sentiment":"neutral","sentiment_score":-0.002711378037929535},{"text":"One sec, I think, emailed to you.","start":96.735,"end":101.235,"sentiment":"neutral","sentiment_score":0.005742112041584083},{"text":"No worries.","start":114.53,"end":114.93,"sentiment":"neutral","sentiment_score":0.06314435042440891},{"text":"We'll drop you an email with the details.","start":114.93,"end":117.83,"sentiment":"neutral","sentiment_score":0.04842942161485553},{"text":"Do let me know there are three products.","start":118.61,"end":121.11,"sentiment":"neutral","sentiment_score":0.06663750624284148}],"sentiment":"neutral","sentiment_score":0.04005911673798605,"num_words":27,"start":95.630005,"end":121.11},{"sentences":[{"text":"Do let me know the pricing and ETF for each.","start":121.33,"end":124.40694,"sentiment":"neutral","sentiment_score":0.06128971241414547},{"text":"Thanks.","start":126.88694,"end":127.38694,"sentiment":"positive","sentiment_score":0.5062032341957092}],"sentiment":"neutral","sentiment_score":0.10173639621246945,"num_words":11,"start":121.33,"end":127.38694}]}}]},{"alternatives":[{"transcript":"Hi. 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Good afternoon. Speaking with. Yes, Ross. What's up?\n\nYeah. No. IP phone. Okay. EH92 no.\n\nSo v 8 number 92. Yep. 892. And for what? Hello?\n\nI can't find it here. Can you see can you see the bottle? You can't see it. Right? Send me a send me a email because I need to check with the team.\n\nEspecially the DA92M, I can't see anything. I need to check with the team to see whether they can get it in or, you know, get him the quote or ETA. Yeah. Okay. Cool.\n\nThank you. 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Good afternoon. Speaking with.\n\nChannel 0: Good afternoon, Raymond. This is Ross again.\n\nChannel 1: Yes, Ross.\n\nChannel 0: Hello?\n\nChannel 1: What's up?\n\nChannel 0: Yep.\n\nChannel 1: Yeah.\n\nChannel 0: Sorry to bother you, ma'am. Actually, we got one more customer, like, who was inquiring about its norm IP phone.\n\nChannel 1: No. IP phone.\n\nChannel 0: Yep.\n\nChannel 1: Okay.\n\nChannel 0: And the SQL I got is D892M.\n\nChannel 1: EH92\n\nChannel 0: D eight eight eight number, Numeric8, 9\n\nChannel 1: no.\n\nChannel 0: 2\n\nChannel 1: So v\n\nChannel 0: m.\n\nChannel 1: 8 number 92.\n\nChannel 0: D for dandenong,\n\nChannel 1: Yep. 892.\n\nChannel 0: eight, numeric 8892 M, m For\n\nChannel 1: And\n\nChannel 0: Michael.\n\nChannel 1: for what? Hello? I can't find it here.\n\nChannel 0: Actually, he\n\nChannel 1: Can\n\nChannel 0: got\n\nChannel 1: you see can you see the bottle? You can't see it. Right?\n\nChannel 0: No. Actually, I he got three references. 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each.","start":121.33,"end":124.40694,"sentiment":"neutral","sentiment_score":0.06128971241414547}],"sentiment":"neutral","sentiment_score":0.061715888125555854,"channel":0,"num_words":21,"start":116.69,"end":124.40694},{"sentences":[{"text":"Okay.","start":125.89694,"end":126.29694,"sentiment":"neutral","sentiment_score":0.2019319236278534},{"text":"Cool.","start":126.29694,"end":126.79694,"sentiment":"positive","sentiment_score":0.4114345908164978}],"sentiment":"neutral","sentiment_score":0.3066832572221756,"channel":1,"num_words":2,"start":125.89694,"end":126.79694},{"sentences":[{"text":"Thanks.","start":126.88694,"end":127.38694,"sentiment":"positive","sentiment_score":0.5062032341957092}],"sentiment":"positive","sentiment_score":0.5062032341957092,"channel":0,"num_words":1,"start":126.88694,"end":127.38694},{"sentences":[{"text":"Thank you.","start":127.01694,"end":127.49694,"sentiment":"positive","sentiment_score":0.52767413854599},{"text":"Bye.","start":127.49694,"end":127.99694,"sentiment":"neutral","sentiment_score":0.24353015422821045}],"sentiment":"positive","sentiment_score":0.43295947710673016,"channel":1,"num_words":3,"start":127.01694,"end":127.99694}]},"summary":{"result":"success","short":"The customer, Ross, is trying to get information about a norm IP phone and SQL I have. He also has three references, including a D eight eight eight number and a D nine eight eight number, but cannot see the product. The agent, Ross, promises to send an email with the details and pricing and ETF for each."},"intents":{"segments":[{"text":"Actually, we got one more customer, like, who was inquiring about its norm IP phone. No. IP phone.","start_word":24,"end_word":41,"intents":[{"intent":"Inquire about ip phone","confidence_score":0.13482206}]},{"text":"We'll drop you an email Yeah. with the details. Do let me know there are three products. Do let me know the pricing and ETF for each. Okay. Cool.","start_word":180,"end_word":208,"intents":[{"intent":"Send email with details","confidence_score":0.0057558864}]}]},"sentiments":{"segments":[{"text":"Hi. Good afternoon. Speaking with.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.2508717179298401},{"text":"Good afternoon, Raymond.","start_word":5,"end_word":7,"sentiment":"positive","sentiment_score":0.3532765209674835},{"text":"This is Ross again. Yes, Ross. Hello? What's up? Yep. Yeah. Sorry to bother you, ma'am. Actually, we got one more customer, like, who was inquiring about its norm IP phone. No. IP phone. Yep. Okay. And the SQL I got is D892M. EH92 D eight eight eight number, Numeric8, 9 no. 2 So v m. 8 number 92. D for dandenong, Yep. 892. eight, numeric 8892 M, m For And Michael. for what? Hello? I can't find it here. Actually, he Can got you see can you see the bottle? You can't see it. Right? No. Actually, I he got three references. One is 815WP, Send which is in stock. I can me a send me a email because I need to check with the team. Especially the DA92M, I can't see anything. I need to check with the team to see whether they can get it in or, you know, get him the quote or ETA. okay. One sec. One sec. One sec, I think, emailed to you. No worries. We'll drop you an email Yeah. with the details. Do let me know there are three products. Do let me know the pricing and ETF for each. Okay.","start_word":8,"end_word":207,"sentiment":"neutral","sentiment_score":-0.03118873760104179},{"text":"Cool. Thanks. Thank you.","start_word":208,"end_word":211,"sentiment":"positive","sentiment_score":0.48550933599472046},{"text":"Bye.","start_word":212,"end_word":212,"sentiment":"neutral","sentiment_score":0.32400673627853394}],"average":{"sentiment":"neutral","sentiment_score":-0.00449812699513263}}}}