{"metadata":{"transaction_key":"deprecated","request_id":"019eec9e-f7c7-7161-80f0-59e1a4c106b0","sha256":"07bbcacd334327d4d2aa9fec3fb8c70a40a6f32336ca5c8acc0c7e0c6de1eef4","created":"2026-06-21T23:58:22.478Z","duration":10.799937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":25,"output_tokens":25},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":25,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"I'm not available right now. Please leave a message, and I'll call you back. Thank you.","confidence":0.99902344,"words":[{"word":"i'm","start":0.56,"end":0.79999995,"confidence":0.9980469,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.6350049376487732},{"word":"not","start":0.79999995,"end":1.04,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.6917580962181091},{"word":"available","start":1.04,"end":1.52,"confidence":1.0,"punctuated_word":"available","sentiment":"negative","sentiment_score":-0.6369385719299316},{"word":"right","start":1.52,"end":1.76,"confidence":1.0,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.6734577417373657},{"word":"now","start":1.76,"end":2.1599998,"confidence":0.99902344,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.6388781070709229},{"word":"please","start":2.1599998,"end":2.56,"confidence":1.0,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.5037698745727539},{"word":"leave","start":2.56,"end":2.72,"confidence":0.99902344,"punctuated_word":"leave","sentiment":"negative","sentiment_score":-0.3845650255680084},{"word":"a","start":2.72,"end":2.8,"confidence":0.9980469,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.4248812794685364},{"word":"message","start":2.8,"end":3.1999998,"confidence":0.91186523,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.29593154788017273},{"word":"and","start":3.1999998,"end":3.4399998,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.22702938318252563},{"word":"i'll","start":3.4399998,"end":3.6799998,"confidence":0.9975586,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.2549605369567871},{"word":"call","start":3.6799998,"end":3.9199998,"confidence":0.99902344,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.2342340350151062},{"word":"you","start":3.9199998,"end":4.08,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2461353540420532},{"word":"back","start":4.08,"end":4.48,"confidence":1.0,"punctuated_word":"back.","sentiment":"neutral","sentiment_score":-0.23148146271705627},{"word":"thank","start":4.48,"end":4.72,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.38935911655426025},{"word":"you","start":4.72,"end":5.22,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.15423709154129028}],"paragraphs":{"transcript":"\nI'm not available right now. Please leave a message, and I'll call you back. Thank you.","paragraphs":[{"sentences":[{"text":"I'm not available right now.","start":0.56,"end":2.1599998,"sentiment":"negative","sentiment_score":-0.6552074909210205},{"text":"Please leave a message, and I'll call you back.","start":2.1599998,"end":4.48,"sentiment":"neutral","sentiment_score":-0.31144316660033333},{"text":"Thank you.","start":4.48,"end":5.22,"sentiment":"neutral","sentiment_score":0.27179810404777527}],"sentiment":"negative","sentiment_score":-0.3459643591195345,"num_words":16,"start":0.56,"end":5.22}]}}]}],"paragraphs":{"transcript":"\nChannel 1: I'm not available right now. Please leave a message, and I'll call you back. Thank you.","paragraphs":[{"sentences":[{"text":"I'm not available right now.","start":0.56,"end":2.1599998,"sentiment":"negative","sentiment_score":-0.6552074909210205},{"text":"Please leave a message, and I'll call you back.","start":2.1599998,"end":4.48,"sentiment":"neutral","sentiment_score":-0.31144316660033333},{"text":"Thank you.","start":4.48,"end":5.22,"sentiment":"neutral","sentiment_score":0.27179810404777527}],"sentiment":"negative","sentiment_score":-0.3459643591195345,"channel":1,"num_words":16,"start":0.56,"end":5.22}]},"summary":{"result":"success","short":"I'm not available right now. Please leave a message, and I'll call you back. Thank you."},"intents":{"segments":[{"text":"Thank you.","start_word":14,"end_word":15,"intents":[{"intent":"Leave message","confidence_score":0.48180035},{"intent":"Call back","confidence_score":0.9857019}]}]},"sentiments":{"segments":[{"text":"I'm not available right now.","start_word":0,"end_word":4,"sentiment":"negative","sentiment_score":-0.6481156349182129},{"text":"Please leave a message, and I'll call you back. Thank you.","start_word":5,"end_word":15,"sentiment":"neutral","sentiment_score":-0.20039869844913483}],"average":{"sentiment":"negative","sentiment_score":-0.34366813659667966}}}}