{"metadata":{"transaction_key":"deprecated","request_id":"01a0379a-09bf-7a83-a703-dae89a2dcf48","sha256":"a133f1dfb5463de471c76dd48fce5974ee8024dfbdb99feba78a3eb4c701ad35","created":"2026-08-25T06:27:18.033Z","duration":6.4079375,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":18,"output_tokens":18},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":18,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Welcome to Bridge Toyota. Please choose one of the following options. For service, please press","confidence":1.0,"words":[{"word":"welcome","start":0.79999995,"end":1.28,"confidence":0.99609375,"punctuated_word":"Welcome","sentiment":"positive","sentiment_score":0.5101273655891418},{"word":"to","start":1.28,"end":1.52,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.6900919675827026},{"word":"bridge","start":1.52,"end":1.76,"confidence":0.9267578,"punctuated_word":"Bridge","sentiment":"positive","sentiment_score":0.49046382308006287},{"word":"toyota","start":1.76,"end":2.26,"confidence":0.99609375,"punctuated_word":"Toyota.","sentiment":"positive","sentiment_score":0.6798614263534546},{"word":"please","start":2.56,"end":2.8799999,"confidence":1.0,"punctuated_word":"Please","sentiment":"positive","sentiment_score":0.4076562225818634},{"word":"choose","start":2.8799999,"end":3.12,"confidence":1.0,"punctuated_word":"choose","sentiment":"neutral","sentiment_score":0.2745622992515564},{"word":"one","start":3.12,"end":3.28,"confidence":1.0,"punctuated_word":"one","sentiment":"positive","sentiment_score":0.34836345911026},{"word":"of","start":3.28,"end":3.4399998,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.32539501786231995},{"word":"the","start":3.4399998,"end":3.52,"confidence":1.0,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.3348114788532257},{"word":"following","start":3.52,"end":3.9199998,"confidence":1.0,"punctuated_word":"following","sentiment":"neutral","sentiment_score":0.27158820629119873},{"word":"options","start":3.9199998,"end":4.42,"confidence":1.0,"punctuated_word":"options.","sentiment":"neutral","sentiment_score":0.26282018423080444},{"word":"for","start":4.64,"end":4.96,"confidence":1.0,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.05065456032752991},{"word":"service","start":4.96,"end":5.46,"confidence":0.9941406,"punctuated_word":"service,","sentiment":"neutral","sentiment_score":0.0508987158536911},{"word":"please","start":5.68,"end":5.92,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.002126842737197876},{"word":"press","start":5.92,"end":6.4079375,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.00894988514482975}],"paragraphs":{"transcript":"\nWelcome to Bridge Toyota. Please choose one of the following options. For service, please press","paragraphs":[{"sentences":[{"text":"Welcome to Bridge Toyota.","start":0.79999995,"end":2.26,"sentiment":"positive","sentiment_score":0.5926361456513405},{"text":"Please choose one of the following options.","start":2.56,"end":4.42,"sentiment":"neutral","sentiment_score":0.31788526688303265},{"text":"For service, please press","start":4.64,"end":6.4079375,"sentiment":"neutral","sentiment_score":0.02709407964721322}],"sentiment":"neutral","sentiment_score":0.3136078512916962,"num_words":15,"start":0.79999995,"end":6.4079375}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to Bridge Toyota. Please choose one of the following options. For service, please press","paragraphs":[{"sentences":[{"text":"Welcome to Bridge Toyota.","start":0.79999995,"end":2.26,"sentiment":"positive","sentiment_score":0.5926361456513405},{"text":"Please choose one of the following options.","start":2.56,"end":4.42,"sentiment":"neutral","sentiment_score":0.31788526688303265},{"text":"For service, please press","start":4.64,"end":6.4079375,"sentiment":"neutral","sentiment_score":0.02709407964721322}],"sentiment":"neutral","sentiment_score":0.3136078512916962,"channel":1,"num_words":15,"start":0.79999995,"end":6.4079375}]},"summary":{"result":"success","short":"Welcome to Bridge Toyota. Please choose one of the following options. For service, please press"},"intents":{"segments":[{"text":"Please choose one of the following options.","start_word":4,"end_word":10,"intents":[{"intent":"Guide callers to options","confidence_score":0.06812783}]}]},"sentiments":{"segments":[{"text":"Welcome to Bridge Toyota.","start_word":0,"end_word":3,"sentiment":"positive","sentiment_score":0.6100811958312988},{"text":"Please choose one of the following options. For service, please press","start_word":4,"end_word":14,"sentiment":"neutral","sentiment_score":0.20463712513446808}],"average":{"sentiment":"neutral","sentiment_score":0.3172604772779677}}}}