{"metadata":{"transaction_key":"deprecated","request_id":"019f4954-2778-7853-a9de-61ccf7365a2e","sha256":"b989462e7cce50de030c7cd1e7590a70625a07d77bc08c39dc87e74a52b57d48","created":"2026-07-10T00:01:20.842Z","duration":8.063937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":30,"output_tokens":30},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":30,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You've reached Sean from MPA. Unfortunately, I can't get on the phone right now. Please leave a message.","confidence":0.99902344,"words":[{"word":"hi","start":0.71999997,"end":0.96,"confidence":0.99853516,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.04536828398704529},{"word":"you've","start":0.96,"end":1.1999999,"confidence":0.9980469,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.04321250319480896},{"word":"reached","start":1.1999999,"end":1.4399999,"confidence":1.0,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":0.035399939864873886},{"word":"sean","start":1.4399999,"end":1.5999999,"confidence":0.94189453,"punctuated_word":"Sean","sentiment":"neutral","sentiment_score":0.06797060370445251},{"word":"from","start":1.5999999,"end":1.8399999,"confidence":0.9951172,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.05988917499780655},{"word":"mpa","start":1.8399999,"end":2.32,"confidence":0.836263,"punctuated_word":"MPA.","sentiment":"neutral","sentiment_score":0.0695204809308052},{"word":"unfortunately","start":2.32,"end":2.8,"confidence":0.99560547,"punctuated_word":"Unfortunately,","sentiment":"negative","sentiment_score":-0.6404361724853516},{"word":"i","start":2.8,"end":2.96,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.6800297498703003},{"word":"can't","start":2.96,"end":3.12,"confidence":0.9995117,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.6849384307861328},{"word":"get","start":3.12,"end":3.28,"confidence":0.5361328,"punctuated_word":"get","sentiment":"negative","sentiment_score":-0.6716376543045044},{"word":"on","start":3.28,"end":3.36,"confidence":0.58496094,"punctuated_word":"on","sentiment":"negative","sentiment_score":-0.7010320425033569},{"word":"the","start":3.36,"end":3.4399998,"confidence":0.9604492,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.65008544921875},{"word":"phone","start":3.4399998,"end":3.6799998,"confidence":0.99902344,"punctuated_word":"phone","sentiment":"negative","sentiment_score":-0.6324371695518494},{"word":"right","start":3.6799998,"end":3.84,"confidence":0.99902344,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.6809049844741821},{"word":"now","start":3.84,"end":4.24,"confidence":0.9995117,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.6508232355117798},{"word":"please","start":4.24,"end":4.48,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.3154042661190033},{"word":"leave","start":4.48,"end":4.64,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.2903820276260376},{"word":"a","start":4.64,"end":4.7999997,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2705860137939453},{"word":"message","start":4.7999997,"end":5.2999997,"confidence":1.0,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.20297440886497495}],"paragraphs":{"transcript":"\nHi. You've reached Sean from MPA. Unfortunately, I can't get on the phone right now. Please leave a message.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.71999997,"end":0.96,"sentiment":"neutral","sentiment_score":0.04536828398704529},{"text":"You've reached Sean from MPA.","start":0.96,"end":2.32,"sentiment":"neutral","sentiment_score":0.055198540538549425},{"text":"Unfortunately, I can't get on the phone right now.","start":2.32,"end":4.24,"sentiment":"negative","sentiment_score":-0.6658138765229119},{"text":"Please leave a message.","start":4.24,"end":5.2999997,"sentiment":"neutral","sentiment_score":-0.2698366791009903}],"sentiment":"negative","sentiment_score":-0.35527950623317767,"num_words":19,"start":0.71999997,"end":5.2999997}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've reached Sean from MPA. Unfortunately, I can't get on the phone right now. Please leave a message.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.71999997,"end":0.96,"sentiment":"neutral","sentiment_score":0.04536828398704529},{"text":"You've reached Sean from MPA.","start":0.96,"end":2.32,"sentiment":"neutral","sentiment_score":0.055198540538549425},{"text":"Unfortunately, I can't get on the phone right now.","start":2.32,"end":4.24,"sentiment":"negative","sentiment_score":-0.6658138765229119},{"text":"Please leave a message.","start":4.24,"end":5.2999997,"sentiment":"neutral","sentiment_score":-0.2698366791009903}],"sentiment":"negative","sentiment_score":-0.35527950623317767,"channel":1,"num_words":19,"start":0.71999997,"end":5.2999997}]},"summary":{"result":"success","short":"Hi. You've reached Sean from MPA. Unfortunately, I can't get on the phone right now. Please leave a message."},"intents":{"segments":[{"text":"Please leave a message.","start_word":15,"end_word":18,"intents":[{"intent":"Leave message","confidence_score":0.7878134}]}]},"sentiments":{"segments":[{"text":"Hi. You've reached Sean from MPA.","start_word":0,"end_word":5,"sentiment":"neutral","sentiment_score":0.05383593589067459},{"text":"Unfortunately, I can't get on the phone right now.","start_word":6,"end_word":14,"sentiment":"negative","sentiment_score":-0.6656509041786194},{"text":"Please leave a message.","start_word":15,"end_word":18,"sentiment":"neutral","sentiment_score":-0.2906930148601532}],"average":{"sentiment":"neutral","sentiment_score":-0.3268474578857422}}}}