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I'm the head of financial planning, and I was wanting to, I guess, touch base and just see how you're going. I understand that you're on a ongoing income protection claim, and I was just wanting to see how everything's going with the claim and whether you had, like, any questions and just make sure that you're going okay. Regular. Yeah. No. That's good. And you're going okay with, like, the income that you're receiving from Neos? Like, no. The claim's been going okay. Yep. No. That's excellent. That's good. So you're sort of on a bit of a return to work plan now. Perfect. No. Excellent. I just wanted to see whether you have returned to work or what that looked like, make sure that you were going okay. I guess get a bit of an update on the claim and make sure that you were as happy as could be being on a on a claim as painful that it is and sometimes as much as we wanna go back to work. I mean, the holiday is kind of nice. But just wanted to make sure that you were going okay and just do a gentle check-in at all. Yeah. No. That's perfect. No. Neils have been great. I've gone through heaps of claims with them, and they're they're pretty top notch, to be completely honest with you. So I'm glad to hear that you are experienced some experiencing good service during claims. No. Perfect. Well, I won't keep you long. I just wanted to touch base and make sure that you were going okay and to see whether there was any questions or anything that you may have needed from or anything I could help with. Absolutely. We're always here if you do have any questions. No. Absolutely not an issue at all. You have a fantastic day, and I'll touch base in, say, two or three months just to see how everything's going and and just, you know, see how your return to work plan's going as well. Okay? Not a problem. Have a good one. 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Catherine. My name is Larissa from Ocean Financial. How are you going? That's good, Adjal. I was just giving you a call.\n\nI'm the head of financial planning, and I was wanting to, I guess, touch base and just see how you're going. I understand that you're on a ongoing income protection claim, and I was just wanting to see how everything's going with the claim and whether you had, like, any questions and just make sure that you're going okay. Regular. Yeah. No.\n\nThat's good. And you're going okay with, like, the income that you're receiving from Neos? Like, no. The claim's been going okay. Yep.\n\nNo. That's excellent. That's good. So you're sort of on a bit of a return to work plan now. Perfect.\n\nNo. Excellent. I just wanted to see whether you have returned to work or what that looked like, make sure that you were going okay. I guess get a bit of an update on the claim and make sure that you were as happy as could be being on a on a claim as painful that it is and sometimes as much as we wanna go back to work. I mean, the holiday is kind of nice.\n\nBut just wanted to make sure that you were going okay and just do a gentle check-in at all. Yeah. No. That's perfect. No.\n\nNeils have been great. I've gone through heaps of claims with them, and they're they're pretty top notch, to be completely honest with you. So I'm glad to hear that you are experienced some experiencing good service during claims. No. Perfect.\n\nWell, I won't keep you long. I just wanted to touch base and make sure that you were going okay and to see whether there was any questions or anything that you may have needed from or anything I could help with. Absolutely. We're always here if you do have any questions. No.\n\nAbsolutely not an issue at all. You have a fantastic day, and I'll touch base in, say, two or three months just to see how everything's going and and just, you know, see how your return to work plan's going as well. Okay? Not a problem. Have a good one.\n\nBye, Catherine.","paragraphs":[{"sentences":[{"text":"Hi, Catherine.","start":3.6799998,"end":4.66,"sentiment":"neutral","sentiment_score":0.08781236410140991},{"text":"My name is Larissa from Ocean Financial.","start":4.72,"end":6.72,"sentiment":"neutral","sentiment_score":0.1050509267619678},{"text":"How are you going?","start":6.72,"end":7.7,"sentiment":"neutral","sentiment_score":0.15768517181277275},{"text":"That's good, Adjal.","start":10.16,"end":11.38,"sentiment":"positive","sentiment_score":0.676760752995809},{"text":"I was just giving you a call.","start":11.44,"end":13.04,"sentiment":"neutral","sentiment_score":0.24380778201988765}],"sentiment":"neutral","sentiment_score":0.22950689721366632,"num_words":23,"start":3.6799998,"end":13.04},{"sentences":[{"text":"I'm the head of financial planning, and I was wanting to, I guess, touch base and just see how you're 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Good. Thank you. I think I'm doing okay. The Neos, like, calls me every month and yeah.\n\nSo they they're checking on me. I think we're fine. No. Yeah. The clean process seems fine.\n\nNo issues. I'm slowly going back into work, like, doing just a couple of hours every fortnight or so. So it's it's getting there. We're just gonna see how it goes. Yeah.\n\nYep. Yeah. Yeah. And he has checks in on me, and they say, you know I did tell them I was planning just going back every fortnight and then see how it goes and see if how I handle it. And then they said, you know, if if I need anything in terms of, like, support with, like, the physical you know, getting back with the physio and stuff to let them know.\n\nSo, yeah, I guess I'll let them know. Yeah. Yeah. Yeah. Alright.\n\nI can't think of anything at the moment. Yeah. Yeah. I think I'm fine. And I guess if I have any more questions, I'll give you guys a call.\n\nYeah. Yeah. Thank you. Okay. Thank you.\n\nTalk soon. 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My name is Larissa from Ocean Financial. How are you going?\n\nChannel 1: Good. Thank you.\n\nChannel 0: That's good, Adjal. I was just giving you a call. I'm the head of financial planning, and I was wanting to, I guess, touch base and just see how you're going. I understand that you're on a ongoing income protection claim, and I was just wanting to see how everything's going with the claim and whether you had, like, any questions and just make sure that you're going okay.\n\nChannel 1: I think I'm doing okay. The Neos, like, calls me every month and\n\nChannel 0: Regular. Yeah.\n\nChannel 1: yeah. So they they're checking on me. I think we're fine.\n\nChannel 0: No. That's good. And you're going okay with, like, the income that you're receiving from Neos? Like, no. The claim's been going\n\nChannel 1: No.\n\nChannel 0: okay.\n\nChannel 1: Yeah. The clean process seems fine. No issues.\n\nChannel 0: Yep.\n\nChannel 1: I'm slowly going back into work, like, doing just a couple of hours every fortnight or so. So it's it's getting there. We're just gonna see how it goes.\n\nChannel 0: No. That's excellent. That's good. So you're sort of on a bit of a return to work plan now.\n\nChannel 1: Yeah. Yep.\n\nChannel 0: Perfect. No. Excellent. I just wanted to see whether you have returned to work or what that looked like, make sure that you were going okay. I guess get a bit of an update on the claim and make sure that you were as happy as could be being on a on a claim as painful that it is and sometimes as much as we wanna go back to work.\n\nI mean, the holiday is kind of nice. But just wanted to make sure that you were going okay and just do a gentle check-in at all.\n\nChannel 1: Yeah. Yeah. And he has checks in on me, and they say, you know I did tell them I was planning just going back every fortnight and then see how it goes and see if how I handle it. And then they said, you know, if if I need anything in terms of, like, support with, like, the physical you know, getting back with the physio and stuff to let them know. So, yeah, I guess I'll let them know.\n\nChannel 0: Yeah. No. That's perfect. No. Neils have been great.\n\nI've gone through heaps of claims with them, and they're they're pretty top notch, to be completely honest with you. So I'm glad to hear that you are experienced some experiencing good service during claims.\n\nChannel 1: Yeah. Yeah. Yeah.\n\nChannel 0: No. Perfect. Well, I won't keep you long. I just wanted to touch base and make sure that you were going okay and to see whether there was any questions or anything that you may have needed from or anything I could help with.\n\nChannel 1: Alright. I can't think of anything at the moment. Yeah. Yeah. I think I'm fine.\n\nAnd I guess if I have any more questions, I'll give you guys a call.\n\nChannel 0: Absolutely. We're always here if you do have any questions.\n\nChannel 1: Yeah. Yeah. Thank you.\n\nChannel 0: No. Absolutely not an issue at all. You have a fantastic day, and I'll touch base in, say, two or three months just to see how everything's going and and just, you know, see how your return to work plan's going as well. Okay?\n\nChannel 1: Okay. Thank you. Talk soon.\n\nChannel 0: Not a problem. Have a good one. Bye, Catherine.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.5999999,"end":2.1,"sentiment":"neutral","sentiment_score":0.023967482149600983}],"sentiment":"neutral","sentiment_score":0.023967482149600983,"channel":1,"num_words":1,"start":1.5999999,"end":2.1},{"sentences":[{"text":"Hi, Catherine.","start":3.6799998,"end":4.66,"sentiment":"neutral","sentiment_score":0.08781236410140991},{"text":"My name is Larissa from Ocean Financial.","start":4.72,"end":6.72,"sentiment":"neutral","sentiment_score":0.1050509267619678},{"text":"How are you going?","start":6.72,"end":7.7,"sentiment":"neutral","sentiment_score":0.15768517181277275}],"sentiment":"neutral","sentiment_score":0.11859399252212964,"channel":0,"num_words":13,"start":3.6799998,"end":7.7},{"sentences":[{"text":"Good.","start":8.16,"end":8.559999,"sentiment":"positive","sentiment_score":0.5968588590621948},{"text":"Thank you.","start":8.559999,"end":9.3,"sentiment":"positive","sentiment_score":0.7229800522327423}],"sentiment":"positive","sentiment_score":0.6809396545092264,"channel":1,"num_words":3,"start":8.16,"end":9.3},{"sentences":[{"text":"That's good, Adjal.","start":10.16,"end":11.38,"sentiment":"positive","sentiment_score":0.676760752995809},{"text":"I was just giving you a call.","start":11.44,"end":13.04,"sentiment":"neutral","sentiment_score":0.24380778201988765},{"text":"I'm the head of financial planning, and I was wanting to, I guess, touch base and just see how you're going.","start":13.04,"end":20.445,"sentiment":"neutral","sentiment_score":0.17570002341554278},{"text":"I understand that you're on a ongoing income protection claim, and I was just wanting to see how everything's going with the claim and whether you had, like, any questions and just make sure that you're going okay.","start":20.445,"end":30.880001,"sentiment":"neutral","sentiment_score":0.08848151486170919}],"sentiment":"neutral","sentiment_score":0.15636137376228967,"channel":0,"num_words":69,"start":10.16,"end":30.880001},{"sentences":[{"text":"I think I'm doing okay.","start":33.31,"end":34.77,"sentiment":"neutral","sentiment_score":0.27497062385082244},{"text":"The Neos, like, calls me every month 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fine.","start":45.045,"end":46.024998,"sentiment":"neutral","sentiment_score":0.13658671081066132}],"sentiment":"neutral","sentiment_score":0.09619606557217511,"channel":1,"num_words":11,"start":42.245,"end":46.024998},{"sentences":[{"text":"No.","start":47.835,"end":48.075,"sentiment":"neutral","sentiment_score":-0.014079391956329346},{"text":"That's good.","start":48.075,"end":48.635002,"sentiment":"neutral","sentiment_score":0.1011902466416359},{"text":"And you're going okay with, like, the income that you're receiving from Neos?","start":48.635002,"end":53.135002,"sentiment":"neutral","sentiment_score":0.10902668277804668},{"text":"Like, no.","start":55.3,"end":56.04,"sentiment":"neutral","sentiment_score":-0.040409812703728676},{"text":"The claim's been 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that you were going okay.","start":104.815,"end":110.48,"sentiment":"neutral","sentiment_score":0.16486255371052286},{"text":"I guess get a bit of an update on the claim and make sure that you were as happy as could be being on a on a claim as painful that it is and sometimes as much as we wanna go back to work.","start":110.48,"end":120.880005,"sentiment":"neutral","sentiment_score":-0.03107334156943993}],"sentiment":"neutral","sentiment_score":0.042911243279065404,"channel":0,"num_words":70,"start":103.455,"end":120.880005},{"sentences":[{"text":"I mean, the holiday is kind of nice.","start":120.880005,"end":122.66,"sentiment":"neutral","sentiment_score":0.2512308545410633},{"text":"But just wanted to make sure that you were going okay and just do a gentle check-in at all.","start":123.44,"end":129.195,"sentiment":"neutral","sentiment_score":0.17433133172361473}],"sentiment":"neutral","sentiment_score":0.19711637552137729,"channel":0,"num_words":27,"start":120.880005,"end":129.195},{"sentences":[{"text":"Yeah.","start":128.765,"end":129.265,"sentiment":"neutral","sentiment_score":0.09157872200012208},{"text":"Yeah.","start":129.325,"end":129.725,"sentiment":"neutral","sentiment_score":0.09415923058986664},{"text":"And he has checks in on me, and they say, you know I did tell them I was planning just going back every fortnight and then see how it goes and see if how I handle it.","start":129.725,"end":143.70001,"sentiment":"neutral","sentiment_score":0.06517171054273038},{"text":"And then they said, you know, if if I need anything in terms of, like, support with, like, the physical you know, getting back with the physio and stuff to let them know.","start":143.70001,"end":156.975,"sentiment":"neutral","sentiment_score":0.07821212748460697},{"text":"So, yeah, I guess I'll let them know.","start":157.275,"end":160.33499,"sentiment":"neutral","sentiment_score":0.06692484207451344}],"sentiment":"neutral","sentiment_score":0.07141862732823938,"channel":1,"num_words":80,"start":128.765,"end":160.33499},{"sentences":[{"text":"Yeah.","start":161.525,"end":162.025,"sentiment":"neutral","sentiment_score":0.07928474992513657},{"text":"No.","start":162.165,"end":162.485,"sentiment":"neutral","sentiment_score":0.14360949397087097},{"text":"That's perfect.","start":162.485,"end":163.36499,"sentiment":"positive","sentiment_score":0.39022889733314514},{"text":"No.","start":163.36499,"end":163.605,"sentiment":"positive","sentiment_score":0.4686480164527893},{"text":"Neils have been 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I'm fine.","start":201.575,"end":202.715,"sentiment":"neutral","sentiment_score":0.18646721169352531}],"sentiment":"neutral","sentiment_score":0.05389292165637016,"channel":1,"num_words":15,"start":193.01,"end":202.715},{"sentences":[{"text":"And I guess if I have any more questions, I'll give you guys a call.","start":202.775,"end":205.995,"sentiment":"neutral","sentiment_score":0.1618820309638977}],"sentiment":"neutral","sentiment_score":0.1618820309638977,"channel":1,"num_words":15,"start":202.775,"end":205.995},{"sentences":[{"text":"Absolutely.","start":207.16501,"end":207.66501,"sentiment":"neutral","sentiment_score":0.23397962749004364},{"text":"We're always here if you do have any 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three months just to see how everything's going and and just, you know, see how your return to work plan's going as well.","start":215.405,"end":224.14,"sentiment":"positive","sentiment_score":0.446171157889896},{"text":"Okay?","start":224.14,"end":224.64,"sentiment":"neutral","sentiment_score":0.1976921558380127}],"sentiment":"positive","sentiment_score":0.42619617689739575,"channel":0,"num_words":44,"start":213.485,"end":224.64},{"sentences":[{"text":"Okay.","start":225.03,"end":225.51001,"sentiment":"neutral","sentiment_score":0.22147387266159055},{"text":"Thank you.","start":225.51001,"end":226.70288,"sentiment":"positive","sentiment_score":0.36967726051807404},{"text":"Talk soon.","start":226.70288,"end":227.44287,"sentiment":"neutral","sentiment_score":0.21918793767690659}],"sentiment":"neutral","sentiment_score":0.2798408538103104,"channel":1,"num_words":5,"start":225.03,"end":227.44287},{"sentences":[{"text":"Not a problem.","start":227.81999,"end":228.72,"sentiment":"positive","sentiment_score":0.3638080656528473},{"text":"Have a good one.","start":228.78,"end":229.58,"sentiment":"positive","sentiment_score":0.476290300488472},{"text":"Bye, Catherine.","start":229.58,"end":230.31999,"sentiment":"neutral","sentiment_score":0.17306730151176453}],"sentiment":"positive","sentiment_score":0.37141333354843986,"channel":0,"num_words":9,"start":227.81999,"end":230.31999},{"sentences":[{"text":"Bye.","start":230.06288,"end":230.56288,"sentiment":"neutral","sentiment_score":-0.08652780950069427}],"sentiment":"neutral","sentiment_score":-0.08652780950069427,"channel":1,"num_words":1,"start":230.06288,"end":230.56288}]},"summary":{"result":"success","short":"The agent from Ocean Financial calls the customer, Ad Adrian, to check on his ongoing income protection claim and to see if he has any questions or needs support from the claims. The agent also asks about Ad Adrian's return to work and offers assistance with any questions or issues. The call ends with the agent promising to follow up in a few months."},"intents":{"segments":[{"text":"I understand that you're on a ongoing income protection claim, and I was just wanting to see how everything's going with the claim and whether you had, like, any questions and just make sure that you're going okay.","start_word":48,"end_word":85,"intents":[{"intent":"Check claim status","confidence_score":0.36949882}]},{"text":"I guess get a bit of an update on the claim and make sure that you were as happy as could be being on a on a claim as painful that it is and sometimes as much as we wanna go back to work.","start_word":221,"end_word":264,"intents":[{"intent":"Provide update on claim","confidence_score":0.0350477}]},{"text":"But just wanted to make sure that you were going okay and just do a gentle check-in at all. Yeah.","start_word":274,"end_word":293,"intents":[{"intent":"Check-in","confidence_score":0.6208346},{"intent":"Check plan","confidence_score":0.024153188}]},{"text":"And then they said, you know, if if I need anything in terms of, like, support with, like, the physical you know, getting back with the physio and stuff to let them know. So, yeah, I guess I'll let them know. Yeah.","start_word":331,"end_word":372,"intents":[{"intent":"Provide support","confidence_score":0.03197274}]},{"text":"I've gone through heaps of claims with them, and they're they're pretty top notch, to be completely honest with you. So I'm glad to hear that you are experienced some experiencing good service during claims. Yeah.","start_word":381,"end_word":416,"intents":[{"intent":"Handle claims","confidence_score":0.5295683}]},{"text":"Well, I won't keep you long. I just wanted to touch base and make sure that you were going okay and to see whether there was any questions or anything that you may have needed from or anything I could help with. Alright.","start_word":421,"end_word":463,"intents":[{"intent":"Touch base","confidence_score":0.36563912}]}]},"sentiments":{"segments":[{"text":"Hello? Hi, Catherine. My name is Larissa from Ocean Financial. How are you going?","start_word":0,"end_word":13,"sentiment":"neutral","sentiment_score":0.10689210891723631},{"text":"Good. Thank you. That's good, Adjal.","start_word":14,"end_word":19,"sentiment":"positive","sentiment_score":0.6636192202568054},{"text":"I was just giving you a call. I'm the head of financial planning, and I was wanting to, I guess, touch base and just see how you're going. I understand that you're on a ongoing income protection claim, and I was just wanting to see how everything's going with the claim and whether you had, like, any questions and just make sure that you're going okay. I think I'm doing okay. The Neos, like, calls me every month and Regular. Yeah. yeah. So they they're checking on me. I think we're fine. No. That's good. And you're going okay with, like, the income that you're receiving from Neos? Like, no. The claim's been going No. okay. Yeah. The clean process seems fine. No issues. Yep. I'm slowly going back into work, like, doing just a couple of hours every fortnight or so. So it's it's getting there. We're just gonna see how it goes. No. That's excellent.","start_word":20,"end_word":176,"sentiment":"neutral","sentiment_score":0.1116761565208435},{"text":"That's good.","start_word":177,"end_word":178,"sentiment":"positive","sentiment_score":0.3819487690925598},{"text":"So you're sort of on a bit of a return to work plan now. Yeah. Yep. Perfect. No. Excellent. I just wanted to see whether you have returned to work or what that looked like, make sure that you were going okay. I guess get a bit of an update on the claim and make sure that you were as happy as could be being on a on a claim as painful that it is and sometimes as much as we wanna go back to work. I mean, the holiday is kind of nice. But just wanted to make sure that you were going okay and just do a gentle check-in at all. Yeah. Yeah. And he has checks in on me, and they say, you know I did tell them I was planning just going back every fortnight and then see how it goes and see if how I handle it. And then they said, you know, if if I need anything in terms of, like, support with, like, the physical you know, getting back with the physio and stuff to let them know. So, yeah, I guess I'll let them know. Yeah. No.","start_word":179,"end_word":373,"sentiment":"neutral","sentiment_score":0.0847140996884077},{"text":"That's perfect. No. Neils have been great. I've gone through heaps of claims with them, and they're they're pretty top notch, to be completely honest with you. So I'm glad to hear that you are experienced some experiencing good service during claims.","start_word":374,"end_word":415,"sentiment":"positive","sentiment_score":0.5698487162590027},{"text":"Yeah. Yeah. Yeah. No.","start_word":416,"end_word":419,"sentiment":"neutral","sentiment_score":0.17442521452903748},{"text":"Perfect.","start_word":420,"end_word":420,"sentiment":"positive","sentiment_score":0.3707294464111328},{"text":"Well, I won't keep you long. I just wanted to touch base and make sure that you were going okay and to see whether there was any questions or anything that you may have needed from or anything I could help with. Alright. I can't think of anything at the moment. Yeah. Yeah. I think I'm fine. And I guess if I have any more questions, I'll give you guys a call. Absolutely. We're always here if you do have any questions. Yeah. Yeah. Thank you. No.","start_word":421,"end_word":507,"sentiment":"neutral","sentiment_score":0.18728221952915192},{"text":"Absolutely not an issue at all. You have a fantastic day, and I'll touch base in, say, two or three months just to see how everything's going and and just, you know, see how your return to work plan's going as well.","start_word":508,"end_word":549,"sentiment":"positive","sentiment_score":0.4440668821334839},{"text":"Okay? Okay.","start_word":550,"end_word":551,"sentiment":"neutral","sentiment_score":0.20958301424980164},{"text":"Thank you.","start_word":552,"end_word":553,"sentiment":"positive","sentiment_score":0.36256155371665955},{"text":"Talk soon.","start_word":554,"end_word":555,"sentiment":"neutral","sentiment_score":0.22076044976711273},{"text":"Not a problem. Have a good one.","start_word":556,"end_word":562,"sentiment":"positive","sentiment_score":0.4492816329002381},{"text":"Bye, Catherine. Bye.","start_word":563,"end_word":565,"sentiment":"neutral","sentiment_score":0.1491066813468933}],"average":{"sentiment":"neutral","sentiment_score":0.192564082324953}}}}