{"metadata":{"transaction_key":"deprecated","request_id":"019ff87a-1d16-7010-b0a5-79e679b0152a","sha256":"397e8cd22cde1aa6dcfd4754e1ce598080b70ea23170c5f646c9c141901e85e5","created":"2026-08-13T00:16:21.436Z","duration":34.199936,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":81,"output_tokens":43},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":91,"output_tokens":91},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":91,"output_tokens":2}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. Good morning. I'm looking for Tanzil. Oh, I see. Alright. Maybe I'll just try to ring back again. Thank you.","confidence":1.0,"words":[{"word":"hi","start":20.825,"end":21.305,"confidence":0.99853516,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.23661497235298157},{"word":"good","start":21.305,"end":21.545,"confidence":1.0,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.2507191002368927},{"word":"morning","start":21.545,"end":21.945,"confidence":1.0,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.2222248762845993},{"word":"i'm","start":21.945,"end":22.185,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.007247578352689743},{"word":"looking","start":22.185,"end":22.425,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.01340855099260807},{"word":"for","start":22.425,"end":22.825,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.005881167948246002},{"word":"tanzil","start":22.825,"end":23.325,"confidence":0.67681885,"punctuated_word":"Tanzil.","sentiment":"neutral","sentiment_score":-0.021622147411108017},{"word":"oh","start":26.594938,"end":26.834938,"confidence":0.99121094,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.08056633174419403},{"word":"i","start":26.834938,"end":26.994938,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0937761515378952},{"word":"see","start":26.994938,"end":27.234938,"confidence":1.0,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.06991931796073914},{"word":"alright","start":27.234938,"end":27.554937,"confidence":1.0,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":-0.003365224925801158},{"word":"maybe","start":27.554937,"end":27.874937,"confidence":1.0,"punctuated_word":"Maybe","sentiment":"neutral","sentiment_score":-0.08397774398326874},{"word":"i'll","start":27.874937,"end":28.034937,"confidence":0.9980469,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.03286891058087349},{"word":"just","start":28.034937,"end":28.194939,"confidence":0.99609375,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.06911308318376541},{"word":"try","start":28.194939,"end":28.434938,"confidence":0.97265625,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.07907596975564957},{"word":"to","start":28.434938,"end":28.514938,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.061441678553819656},{"word":"ring","start":28.514938,"end":28.754938,"confidence":1.0,"punctuated_word":"ring","sentiment":"neutral","sentiment_score":-0.04402082413434982},{"word":"back","start":28.754938,"end":28.914938,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.06464885920286179},{"word":"again","start":28.914938,"end":29.394938,"confidence":1.0,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":-0.02103203907608986},{"word":"thank","start":29.394938,"end":29.634937,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5523188710212708},{"word":"you","start":29.634937,"end":30.134937,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4125154018402099}],"paragraphs":{"transcript":"\nHi. Good morning. I'm looking for Tanzil. Oh, I see. Alright.\n\nMaybe I'll just try to ring back again. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":20.825,"end":21.305,"sentiment":"neutral","sentiment_score":0.23661497235298157},{"text":"Good morning.","start":21.305,"end":21.945,"sentiment":"neutral","sentiment_score":0.236471988260746},{"text":"I'm looking for Tanzil.","start":21.945,"end":23.325,"sentiment":"neutral","sentiment_score":0.0012287874706089497},{"text":"Oh, I see.","start":26.594938,"end":27.234938,"sentiment":"neutral","sentiment_score":-0.08142060041427612},{"text":"Alright.","start":27.234938,"end":27.554937,"sentiment":"neutral","sentiment_score":-0.003365224925801158}],"sentiment":"neutral","sentiment_score":0.04244064296257089,"num_words":11,"start":20.825,"end":27.554937},{"sentences":[{"text":"Maybe I'll just try to ring back again.","start":27.554937,"end":29.394938,"sentiment":"neutral","sentiment_score":-0.05702238855883479},{"text":"Thank you.","start":29.394938,"end":30.134937,"sentiment":"positive","sentiment_score":0.48241713643074036}],"sentiment":"neutral","sentiment_score":0.05086551643908024,"num_words":10,"start":27.554937,"end":30.134937}]}}]},{"alternatives":[{"transcript":"Welcome to AceTech. For service, press 1. For sales, press 2. Or for admin, please press 3. Good morning. ATEC Systems. This is Molina. He's not in. I'm sorry. Okay. Thank you. Bye bye.","confidence":1.0,"words":[{"word":"welcome","start":1.36,"end":1.86,"confidence":0.99902344,"punctuated_word":"Welcome","sentiment":"neutral","sentiment_score":0.21595750749111176},{"word":"to","start":1.92,"end":2.24,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.27315711975097656},{"word":"acetech","start":2.24,"end":2.74,"confidence":0.87890625,"punctuated_word":"AceTech.","sentiment":"neutral","sentiment_score":0.24345135688781736},{"word":"for","start":3.1999998,"end":3.52,"confidence":1.0,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.11615709960460664},{"word":"service","start":3.52,"end":4.02,"confidence":1.0,"punctuated_word":"service,","sentiment":"neutral","sentiment_score":0.10463957488536836},{"word":"press","start":4.3199997,"end":4.72,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.04040203243494034},{"word":"1","start":4.72,"end":5.22,"confidence":0.9995117,"punctuated_word":"1.","sentiment":"neutral","sentiment_score":0.05676059052348137},{"word":"for","start":5.44,"end":5.7599998,"confidence":1.0,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.03904006630182266},{"word":"sales","start":5.7599998,"end":6.2599998,"confidence":1.0,"punctuated_word":"sales,","sentiment":"neutral","sentiment_score":0.047244079411029816},{"word":"press","start":6.56,"end":6.96,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.028577152639627457},{"word":"2","start":6.96,"end":7.46,"confidence":0.8178711,"punctuated_word":"2.","sentiment":"neutral","sentiment_score":0.04899759218096733},{"word":"or","start":7.68,"end":7.9199996,"confidence":0.96533203,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":0.052840910851955414},{"word":"for","start":7.9199996,"end":8.16,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.03427717462182045},{"word":"admin","start":8.16,"end":8.66,"confidence":1.0,"punctuated_word":"admin,","sentiment":"neutral","sentiment_score":0.061360761523246765},{"word":"please","start":9.04,"end":9.5199995,"confidence":0.99902344,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.04038676247000694},{"word":"press","start":9.5199995,"end":9.84,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.0294156726449728},{"word":"3","start":9.84,"end":10.34,"confidence":1.0,"punctuated_word":"3.","sentiment":"neutral","sentiment_score":0.05493602901697159},{"word":"good","start":17.895,"end":18.055,"confidence":0.99902344,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.44796156883239746},{"word":"morning","start":18.055,"end":18.375,"confidence":0.98999023,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.40592795610427856},{"word":"atec","start":18.375,"end":18.775,"confidence":0.60791016,"punctuated_word":"ATEC","sentiment":"neutral","sentiment_score":0.30480512976646423},{"word":"systems","start":18.775,"end":19.095,"confidence":0.9223633,"punctuated_word":"Systems.","sentiment":"neutral","sentiment_score":0.3179219961166382},{"word":"this","start":19.095,"end":19.255,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.23528073728084564},{"word":"is","start":19.255,"end":19.494999,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.21007005870342255},{"word":"molina","start":19.494999,"end":19.994999,"confidence":0.8492839,"punctuated_word":"Molina.","sentiment":"neutral","sentiment_score":0.2680619955062866},{"word":"he's","start":24.215,"end":24.535,"confidence":0.9975586,"punctuated_word":"He's","sentiment":"neutral","sentiment_score":-0.20313334465026855},{"word":"not","start":24.535,"end":24.775,"confidence":0.98828125,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.23474209010601044},{"word":"in","start":24.775,"end":25.015,"confidence":0.9970703,"punctuated_word":"in.","sentiment":"neutral","sentiment_score":-0.2096996009349823},{"word":"i'm","start":25.015,"end":25.255,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.2157869040966034},{"word":"sorry","start":25.255,"end":25.755,"confidence":1.0,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.18392768502235413},{"word":"okay","start":29.654999,"end":29.974998,"confidence":0.9975586,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.2651640772819519},{"word":"thank","start":29.974998,"end":30.215,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5491232872009277},{"word":"you","start":30.215,"end":30.454998,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.47343868017196655},{"word":"bye","start":30.454998,"end":30.695,"confidence":1.0,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.2453324198722839},{"word":"bye","start":30.695,"end":31.195,"confidence":0.99853516,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.2130708396434784}],"paragraphs":{"transcript":"\nWelcome to AceTech. For service, press 1. For sales, press 2. Or for admin, please press 3. Good morning.\n\nATEC Systems. This is Molina. He's not in. I'm sorry. Okay.\n\nThank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Welcome to AceTech.","start":1.36,"end":2.74,"sentiment":"neutral","sentiment_score":0.24418866137663522},{"text":"For service, press 1.","start":3.1999998,"end":5.22,"sentiment":"neutral","sentiment_score":0.07948982436209917},{"text":"For sales, press 2.","start":5.44,"end":7.46,"sentiment":"neutral","sentiment_score":0.040964722633361816},{"text":"Or for admin, please press 3.","start":7.68,"end":10.34,"sentiment":"neutral","sentiment_score":0.04553621852149566},{"text":"Good morning.","start":17.895,"end":18.375,"sentiment":"positive","sentiment_score":0.426944762468338}],"sentiment":"neutral","sentiment_score":0.12323636885144208,"num_words":19,"start":1.36,"end":18.375},{"sentences":[{"text":"ATEC Systems.","start":18.375,"end":19.095,"sentiment":"neutral","sentiment_score":0.3113635629415512},{"text":"This is Molina.","start":19.095,"end":19.994999,"sentiment":"neutral","sentiment_score":0.23780426383018494},{"text":"He's not in.","start":24.215,"end":25.015,"sentiment":"neutral","sentiment_score":-0.21585834523042044},{"text":"I'm sorry.","start":25.015,"end":25.755,"sentiment":"neutral","sentiment_score":-0.19985729455947876},{"text":"Okay.","start":29.654999,"end":29.974998,"sentiment":"neutral","sentiment_score":0.2651640772819519}],"sentiment":"neutral","sentiment_score":0.0503649427132173,"num_words":11,"start":18.375,"end":29.974998},{"sentences":[{"text":"Thank you.","start":29.974998,"end":30.454998,"sentiment":"positive","sentiment_score":0.5112809836864471},{"text":"Bye bye.","start":30.454998,"end":31.195,"sentiment":"neutral","sentiment_score":0.22920162975788116}],"sentiment":"positive","sentiment_score":0.37024130672216415,"num_words":4,"start":29.974998,"end":31.195}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to AceTech. For service, press 1. For sales, press 2. Or for admin, please press 3. Good morning.\n\nATEC Systems. This is Molina.\n\nChannel 0: Hi. Good morning. I'm looking for Tanzil.\n\nChannel 1: He's not in. I'm sorry.\n\nChannel 0: Oh, I see. Alright. Maybe I'll just try to ring back again. Thank you.\n\nChannel 1: Okay. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Welcome to AceTech.","start":1.36,"end":2.74,"sentiment":"neutral","sentiment_score":0.24418866137663522},{"text":"For service, press 1.","start":3.1999998,"end":5.22,"sentiment":"neutral","sentiment_score":0.07948982436209917},{"text":"For sales, press 2.","start":5.44,"end":7.46,"sentiment":"neutral","sentiment_score":0.040964722633361816},{"text":"Or for admin, please press 3.","start":7.68,"end":10.34,"sentiment":"neutral","sentiment_score":0.04553621852149566},{"text":"Good morning.","start":17.895,"end":18.375,"sentiment":"positive","sentiment_score":0.426944762468338}],"sentiment":"neutral","sentiment_score":0.12323636885144208,"channel":1,"num_words":19,"start":1.36,"end":18.375},{"sentences":[{"text":"ATEC Systems.","start":18.375,"end":19.095,"sentiment":"neutral","sentiment_score":0.3113635629415512},{"text":"This is Molina.","start":19.095,"end":19.994999,"sentiment":"neutral","sentiment_score":0.23780426383018494}],"sentiment":"neutral","sentiment_score":0.2672279834747314,"channel":1,"num_words":5,"start":18.375,"end":19.994999},{"sentences":[{"text":"Hi.","start":20.825,"end":21.305,"sentiment":"neutral","sentiment_score":0.23661497235298157},{"text":"Good morning.","start":21.305,"end":21.945,"sentiment":"neutral","sentiment_score":0.236471988260746},{"text":"I'm looking for Tanzil.","start":21.945,"end":23.325,"sentiment":"neutral","sentiment_score":0.0012287874706089497}],"sentiment":"neutral","sentiment_score":0.10206772839384419,"channel":0,"num_words":7,"start":20.825,"end":23.325},{"sentences":[{"text":"He's not in.","start":24.215,"end":25.015,"sentiment":"neutral","sentiment_score":-0.21585834523042044},{"text":"I'm sorry.","start":25.015,"end":25.755,"sentiment":"neutral","sentiment_score":-0.19985729455947876}],"sentiment":"neutral","sentiment_score":-0.20945792496204377,"channel":1,"num_words":5,"start":24.215,"end":25.755},{"sentences":[{"text":"Oh, I see.","start":26.594938,"end":27.234938,"sentiment":"neutral","sentiment_score":-0.08142060041427612},{"text":"Alright.","start":27.234938,"end":27.554937,"sentiment":"neutral","sentiment_score":-0.003365224925801158},{"text":"Maybe I'll just try to ring back again.","start":27.554937,"end":29.394938,"sentiment":"neutral","sentiment_score":-0.05702238855883479},{"text":"Thank you.","start":29.394938,"end":30.134937,"sentiment":"positive","sentiment_score":0.48241713643074036}],"sentiment":"neutral","sentiment_score":0.018644867015869485,"channel":0,"num_words":14,"start":26.594938,"end":30.134937},{"sentences":[{"text":"Okay.","start":29.654999,"end":29.974998,"sentiment":"neutral","sentiment_score":0.2651640772819519},{"text":"Thank you.","start":29.974998,"end":30.454998,"sentiment":"positive","sentiment_score":0.5112809836864471},{"text":"Bye bye.","start":30.454998,"end":31.195,"sentiment":"neutral","sentiment_score":0.22920162975788116}],"sentiment":"positive","sentiment_score":0.3492258608341217,"channel":1,"num_words":5,"start":29.654999,"end":31.195}]},"summary":{"result":"success","short":"The customer calls ATEC Systems looking for someone named reminded them that the person they are looking for is not in. The representative, Molina, informs the customer that they will try again later and the call ends."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Welcome to AceTech. For service, press 1. For sales, press 2. Or for admin, please press 3. Good morning. ATEC Systems. This is Molina. Hi. Good morning. I'm looking for Tanzil. He's not in. I'm sorry. Oh, I see. Alright. Maybe I'll just try to ring back again.","start_word":0,"end_word":47,"sentiment":"neutral","sentiment_score":0.048930149525403976},{"text":"Thank you.","start_word":48,"end_word":49,"sentiment":"positive","sentiment_score":0.45911654829978943},{"text":"Okay.","start_word":50,"end_word":50,"sentiment":"neutral","sentiment_score":0.2651640772819519},{"text":"Thank you.","start_word":51,"end_word":52,"sentiment":"positive","sentiment_score":0.4986668527126312},{"text":"Bye bye.","start_word":53,"end_word":54,"sentiment":"neutral","sentiment_score":0.26894065737724304}],"average":{"sentiment":"neutral","sentiment_score":0.09412015139401614}}}}