{"metadata":{"transaction_key":"deprecated","request_id":"01a0a8e3-68cb-76b1-9600-8d14fd7a4024","sha256":"e2ca35e0eddb13b79c9d97bdda560ff4ac4f445c96ea8ab76dfa3fd1bdc90de1","created":"2026-09-16T06:24:32.391Z","duration":212.90393,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":818,"output_tokens":81},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":930,"output_tokens":932},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":930,"output_tokens":33}},"results":{"channels":[{"alternatives":[{"transcript":"Yeah. Good afternoon. Lee, it's Ronald from Cloud Solution IT. How are you doing today? Alright. Okay. That's wonderful. Lee, I am not so sure if you can still remember the company because the last time that we touched base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, sir, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, PowerApps, and many more. And the reason for my call today, Lee, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping sir? Mhmm. Alright. Yep. Actually, sir, we I'm I'm sorry. Uh-huh. Yes, sir. So the right time, sir, to call you back, that would be 20 twenty '8. That is it. Mhmm. Two two months after the expiration. Yeah. Alright. Okay. That's a month before. Mhmm. Mhmm. But I have a for this requirement, sir, that for example, you have a requirements that your current MSP may not help you with. Alright. So so everything is mhmm. Mhmm. Alright. Yeah. Okay. I'll be happy to call you back again on May 2028, sir. Okay. Mhmm. Yep. Yes, sir. I I think I was able to send you. Yep. Yeah. Maybe I can put you on our or send you an email every six months just in case or you you you may not work at our company. Alright? Alright. Okay. Thank you, Lee. Alright. Nice talking to you. Alright. Thank you. Alright. Bye bye.","confidence":0.99316406,"words":[{"word":"yeah","start":2.96,"end":3.28,"confidence":0.93603516,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.14209869503974917},{"word":"good","start":3.28,"end":3.52,"confidence":0.9970703,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4711276590824127},{"word":"afternoon","start":3.52,"end":4.02,"confidence":0.9116211,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.4161657392978668},{"word":"lee","start":4.56,"end":4.7999997,"confidence":0.8835449,"punctuated_word":"Lee,","sentiment":"positive","sentiment_score":0.3629412055015564},{"word":"it's","start":4.7999997,"end":5.2999997,"confidence":0.99560547,"punctuated_word":"it's","sentiment":"positive","sentiment_score":0.3896605670452118},{"word":"ronald","start":5.68,"end":6.16,"confidence":0.9560547,"punctuated_word":"Ronald","sentiment":"neutral","sentiment_score":0.3062927722930908},{"word":"from","start":6.16,"end":6.66,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.31135669350624084},{"word":"cloud","start":6.7999997,"end":7.2799997,"confidence":0.6748047,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.2837454378604889},{"word":"solution","start":7.2799997,"end":7.7599998,"confidence":0.9404297,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.27893757820129395},{"word":"it","start":7.7599998,"end":8.26,"confidence":0.99121094,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.22373533248901367},{"word":"how","start":8.88,"end":9.04,"confidence":0.9482422,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.3436940014362335},{"word":"are","start":9.04,"end":9.2,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.3182221055030823},{"word":"you","start":9.2,"end":9.36,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.3118542730808258},{"word":"doing","start":9.36,"end":9.599999,"confidence":1.0,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.30482107400894165},{"word":"today","start":9.599999,"end":10.099999,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.29092302918434143},{"word":"alright","start":11.679999,"end":12.0,"confidence":0.9812012,"punctuated_word":"Alright.","sentiment":"positive","sentiment_score":0.38506561517715454},{"word":"okay","start":12.0,"end":12.24,"confidence":0.99316406,"punctuated_word":"Okay.","sentiment":"positive","sentiment_score":0.5320963263511658},{"word":"that's","start":12.24,"end":12.48,"confidence":0.8935547,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.7503657341003418},{"word":"wonderful","start":12.48,"end":12.98,"confidence":1.0,"punctuated_word":"wonderful.","sentiment":"positive","sentiment_score":0.6909039616584778},{"word":"lee","start":13.825001,"end":14.065001,"confidence":0.6809082,"punctuated_word":"Lee,","sentiment":"neutral","sentiment_score":0.12704744935035706},{"word":"i","start":14.065001,"end":14.225,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.027945347130298615},{"word":"am","start":14.225,"end":14.385,"confidence":0.9506836,"punctuated_word":"am","sentiment":"neutral","sentiment_score":0.019611775875091553},{"word":"not","start":14.385,"end":14.545,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.027087993919849396},{"word":"so","start":14.545,"end":14.705,"confidence":0.9970703,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.08958126604557037},{"word":"sure","start":14.705,"end":15.025001,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":-0.062379613518714905},{"word":"if","start":15.025001,"end":15.1050005,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.06149611622095108},{"word":"you","start":15.1050005,"end":15.265,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07640601694583893},{"word":"can","start":15.265,"end":15.425,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.05454949662089348},{"word":"still","start":15.425,"end":15.825001,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.05332122370600701},{"word":"remember","start":15.825001,"end":16.225,"confidence":1.0,"punctuated_word":"remember","sentiment":"neutral","sentiment_score":-0.03203459829092026},{"word":"the","start":16.225,"end":16.385,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.01382412388920784},{"word":"company","start":16.385,"end":16.885,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":-0.02716667205095291},{"word":"because","start":17.345001,"end":17.745,"confidence":0.3857422,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.02984350547194481},{"word":"the","start":17.745,"end":17.905,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.005525775253772736},{"word":"last","start":17.905,"end":18.145,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.03659689426422119},{"word":"time","start":18.145,"end":18.305,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.010938983410596848},{"word":"that","start":18.305,"end":18.545,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.002410639077425003},{"word":"we","start":18.545,"end":18.705,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.020333945751190186},{"word":"touched","start":18.705,"end":19.025,"confidence":0.6948242,"punctuated_word":"touched","sentiment":"neutral","sentiment_score":0.017714254558086395},{"word":"base","start":19.025,"end":19.265,"confidence":0.99609375,"punctuated_word":"base","sentiment":"neutral","sentiment_score":-0.0011863484978675842},{"word":"with","start":19.265,"end":19.345001,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.010584276169538498},{"word":"you","start":19.345001,"end":19.585,"confidence":0.9597168,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.0011286847293376925},{"word":"it","start":19.585,"end":19.665,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.011059459298849106},{"word":"was","start":19.665,"end":19.905,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.030089430510997772},{"word":"february","start":19.905,"end":20.405,"confidence":1.0,"punctuated_word":"February","sentiment":"neutral","sentiment_score":-0.027039222419261932},{"word":"of","start":20.465,"end":20.625,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.013557247817516329},{"word":"this","start":20.625,"end":20.865,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.02758309431374073},{"word":"year","start":20.865,"end":21.365,"confidence":0.95703125,"punctuated_word":"year.","sentiment":"neutral","sentiment_score":-0.057583846151828766},{"word":"and","start":21.744999,"end":22.244999,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.02008710242807865},{"word":"during","start":22.625,"end":22.865,"confidence":0.9140625,"punctuated_word":"during","sentiment":"neutral","sentiment_score":-0.0018209181725978851},{"word":"that","start":22.865,"end":23.185001,"confidence":0.9941406,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.003200110048055649},{"word":"time","start":23.185001,"end":23.505001,"confidence":0.9909668,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":0.0009015407413244249},{"word":"i","start":23.505001,"end":23.665,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.005144421011209488},{"word":"was","start":23.665,"end":24.145,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.0022030994296073914},{"word":"trying","start":24.145,"end":24.465,"confidence":1.0,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.00403280183672905},{"word":"to","start":24.465,"end":24.705,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.009405605494976044},{"word":"arrange","start":24.705,"end":25.105,"confidence":1.0,"punctuated_word":"arrange","sentiment":"neutral","sentiment_score":0.021043308079242703},{"word":"a","start":25.105,"end":25.265,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.027016982436180115},{"word":"meeting","start":25.265,"end":25.665,"confidence":1.0,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":0.04263049364089966},{"word":"with","start":25.665,"end":25.825,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.04357985034584999},{"word":"you","start":25.825,"end":26.325,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05141622573137283},{"word":"together","start":26.8,"end":27.119999,"confidence":0.99902344,"punctuated_word":"together","sentiment":"neutral","sentiment_score":0.033245280385017395},{"word":"with","start":27.119999,"end":27.359999,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.06260425597429276},{"word":"my","start":27.359999,"end":27.599998,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.06376447528600693},{"word":"cto","start":27.599998,"end":28.099998,"confidence":0.98095703,"punctuated_word":"CTO,","sentiment":"neutral","sentiment_score":0.042176708579063416},{"word":"mister","start":28.32,"end":28.8,"confidence":0.99194336,"punctuated_word":"mister","sentiment":"neutral","sentiment_score":0.054488830268383026},{"word":"bajit","start":28.8,"end":29.3,"confidence":0.60286456,"punctuated_word":"Bajit","sentiment":"neutral","sentiment_score":0.024548383429646492},{"word":"singh","start":29.519999,"end":29.92,"confidence":0.8598633,"punctuated_word":"Singh,","sentiment":"neutral","sentiment_score":0.01919998973608017},{"word":"to","start":29.92,"end":30.24,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04340625554323197},{"word":"introduce","start":30.24,"end":30.74,"confidence":1.0,"punctuated_word":"introduce","sentiment":"neutral","sentiment_score":0.055567119270563126},{"word":"our","start":30.8,"end":30.96,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.07058010250329971},{"word":"company","start":30.96,"end":31.439999,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.08348231017589569},{"word":"and","start":31.439999,"end":31.52,"confidence":0.9790039,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.10310999304056168},{"word":"our","start":31.52,"end":31.759998,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.08791869878768921},{"word":"services","start":31.759998,"end":32.26,"confidence":1.0,"punctuated_word":"services.","sentiment":"neutral","sentiment_score":0.052901335060596466},{"word":"name","start":33.12,"end":33.44,"confidence":0.9970703,"punctuated_word":"Name","sentiment":"neutral","sentiment_score":0.0308927483856678},{"word":"of","start":33.44,"end":33.6,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.028534449636936188},{"word":"the","start":33.6,"end":33.68,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03751460462808609},{"word":"company","start":33.68,"end":34.079998,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.0442790761590004},{"word":"again","start":34.079998,"end":34.32,"confidence":0.9406738,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":0.042444467544555664},{"word":"sir","start":34.32,"end":34.64,"confidence":0.99194336,"punctuated_word":"sir,","sentiment":"neutral","sentiment_score":0.0620797798037529},{"word":"it's","start":34.64,"end":35.12,"confidence":0.8754883,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.05357131361961365},{"word":"cloud","start":35.12,"end":35.52,"confidence":0.7841797,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.054228007793426514},{"word":"solution","start":35.52,"end":36.0,"confidence":0.9838867,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.044803015887737274},{"word":"it","start":36.0,"end":36.5,"confidence":0.98999023,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.022063560783863068},{"word":"we","start":37.36,"end":37.52,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.02802938036620617},{"word":"are","start":37.52,"end":37.68,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.02598108910024166},{"word":"a","start":37.68,"end":38.18,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.036662060767412186},{"word":"managed","start":38.32,"end":38.72,"confidence":0.75146484,"punctuated_word":"managed","sentiment":"neutral","sentiment_score":0.0578775592148304},{"word":"service","start":38.72,"end":39.12,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.04360630363225937},{"word":"provider","start":39.12,"end":39.62,"confidence":0.99853516,"punctuated_word":"provider.","sentiment":"neutral","sentiment_score":0.048430413007736206},{"word":"we","start":40.325,"end":40.485,"confidence":0.9790039,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.05979673191905022},{"word":"are","start":40.485,"end":40.645,"confidence":0.99609375,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.06466899812221527},{"word":"also","start":40.645,"end":41.045002,"confidence":0.9980469,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.06275060027837753},{"word":"microsoft","start":41.045002,"end":41.525,"confidence":0.9194336,"punctuated_word":"Microsoft","sentiment":"neutral","sentiment_score":0.05829367786645889},{"word":"trusted","start":41.525,"end":41.925,"confidence":0.99316406,"punctuated_word":"trusted","sentiment":"neutral","sentiment_score":0.07928706705570221},{"word":"partner","start":41.925,"end":42.425,"confidence":1.0,"punctuated_word":"partner","sentiment":"neutral","sentiment_score":0.0892498642206192},{"word":"providing","start":42.645,"end":43.045002,"confidence":0.78564453,"punctuated_word":"providing","sentiment":"neutral","sentiment_score":0.07969426363706589},{"word":"services","start":43.045002,"end":43.545002,"confidence":1.0,"punctuated_word":"services","sentiment":"neutral","sentiment_score":0.07963400334119797},{"word":"for","start":43.605,"end":44.105,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.11235307157039642},{"word":"cloud","start":44.645,"end":45.045002,"confidence":0.9707031,"punctuated_word":"cloud","sentiment":"neutral","sentiment_score":0.10619897395372392},{"word":"solution","start":45.045002,"end":45.545002,"confidence":0.9326172,"punctuated_word":"solution,","sentiment":"neutral","sentiment_score":0.10187074542045592},{"word":"cybersecurity","start":45.845,"end":46.345,"confidence":0.90112305,"punctuated_word":"cybersecurity,","sentiment":"neutral","sentiment_score":0.07708527892827988},{"word":"backup","start":47.365,"end":47.765,"confidence":0.94140625,"punctuated_word":"backup","sentiment":"neutral","sentiment_score":0.07621777802705765},{"word":"and","start":47.765,"end":47.925,"confidence":0.8457031,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.08535213768482208},{"word":"recovery","start":47.925,"end":48.425,"confidence":0.97143555,"punctuated_word":"recovery,","sentiment":"neutral","sentiment_score":0.08576464653015137},{"word":"sharepoint","start":48.565002,"end":49.065002,"confidence":0.98258466,"punctuated_word":"SharePoint,","sentiment":"neutral","sentiment_score":0.0728660374879837},{"word":"manage","start":49.685,"end":50.165,"confidence":0.7270508,"punctuated_word":"Manage","sentiment":"neutral","sentiment_score":0.07241134345531464},{"word":"three","start":50.165,"end":50.325,"confidence":0.99316406,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.06707559525966644},{"word":"six","start":50.325,"end":50.645,"confidence":0.70703125,"punctuated_word":"six","sentiment":"neutral","sentiment_score":0.05766601860523224},{"word":"five","start":50.645,"end":51.145,"confidence":0.98657227,"punctuated_word":"five,","sentiment":"neutral","sentiment_score":0.08726014196872711},{"word":"power","start":51.685,"end":52.165,"confidence":0.9951172,"punctuated_word":"Power","sentiment":"neutral","sentiment_score":0.09897973388433456},{"word":"bi","start":52.165,"end":52.665,"confidence":0.9602051,"punctuated_word":"BI,","sentiment":"neutral","sentiment_score":0.094195656478405},{"word":"powerapps","start":52.725,"end":53.225,"confidence":0.7576497,"punctuated_word":"PowerApps,","sentiment":"neutral","sentiment_score":0.09534010291099548},{"word":"and","start":53.285,"end":53.445,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.06349077820777893},{"word":"many","start":53.445,"end":53.765,"confidence":0.9892578,"punctuated_word":"many","sentiment":"neutral","sentiment_score":0.0808553695678711},{"word":"more","start":53.765,"end":54.265,"confidence":0.9980469,"punctuated_word":"more.","sentiment":"neutral","sentiment_score":0.05475744605064392},{"word":"and","start":54.570004,"end":55.050003,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.012460391968488692},{"word":"the","start":55.050003,"end":55.530003,"confidence":0.625,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.012821372598409653},{"word":"reason","start":55.530003,"end":55.850002,"confidence":0.9970703,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.01945311203598976},{"word":"for","start":55.850002,"end":56.09,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.006177511066198349},{"word":"my","start":56.09,"end":56.25,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.04419979453086853},{"word":"call","start":56.25,"end":56.410004,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.05115992948412895},{"word":"today","start":56.410004,"end":56.730003,"confidence":0.99609375,"punctuated_word":"today,","sentiment":"neutral","sentiment_score":0.05188461393117905},{"word":"lee","start":56.730003,"end":57.050003,"confidence":0.92749023,"punctuated_word":"Lee,","sentiment":"neutral","sentiment_score":0.04237896576523781},{"word":"same","start":57.050003,"end":57.29,"confidence":0.9741211,"punctuated_word":"same","sentiment":"neutral","sentiment_score":0.03936130180954933},{"word":"thing","start":57.29,"end":57.45,"confidence":0.99902344,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":0.038104020059108734},{"word":"as","start":57.45,"end":57.61,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.08112834393978119},{"word":"before","start":57.61,"end":58.11,"confidence":0.84765625,"punctuated_word":"before,","sentiment":"neutral","sentiment_score":0.04584760591387749},{"word":"we're","start":58.65,"end":58.890003,"confidence":0.9995117,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.0003997783060185611},{"word":"only","start":58.890003,"end":59.13,"confidence":1.0,"punctuated_word":"only","sentiment":"neutral","sentiment_score":0.0002788752317428589},{"word":"hoping","start":59.13,"end":59.45,"confidence":0.9716797,"punctuated_word":"hoping","sentiment":"neutral","sentiment_score":0.021612703800201416},{"word":"to","start":59.45,"end":59.61,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05079418793320656},{"word":"arrange","start":59.61,"end":60.010002,"confidence":1.0,"punctuated_word":"arrange","sentiment":"neutral","sentiment_score":0.08344173431396484},{"word":"an","start":60.010002,"end":60.25,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.08102724701166153},{"word":"introductory","start":60.25,"end":60.75,"confidence":0.9941406,"punctuated_word":"introductory","sentiment":"neutral","sentiment_score":0.06618979573249817},{"word":"meeting","start":60.890003,"end":61.210003,"confidence":0.99902344,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":0.08872824907302856},{"word":"with","start":61.210003,"end":61.370003,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.06832960247993469},{"word":"you","start":61.370003,"end":61.61,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05497493594884872},{"word":"simply","start":61.61,"end":62.010002,"confidence":0.91259766,"punctuated_word":"simply","sentiment":"neutral","sentiment_score":0.04791022837162018},{"word":"to","start":62.010002,"end":62.09,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04182557761669159},{"word":"introduce","start":62.09,"end":62.59,"confidence":1.0,"punctuated_word":"introduce","sentiment":"neutral","sentiment_score":0.04200119152665138},{"word":"our","start":62.65,"end":62.89,"confidence":0.99902344,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.05988629162311554},{"word":"company","start":62.89,"end":63.39,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.07041807472705841},{"word":"only","start":63.77,"end":64.090004,"confidence":0.65771484,"punctuated_word":"only","sentiment":"neutral","sentiment_score":0.06935888528823853},{"word":"for","start":64.090004,"end":64.33,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.03908972442150116},{"word":"future","start":64.33,"end":64.65,"confidence":0.9980469,"punctuated_word":"future","sentiment":"neutral","sentiment_score":0.039202556014060974},{"word":"reference","start":64.65,"end":65.15,"confidence":0.9301758,"punctuated_word":"reference.","sentiment":"neutral","sentiment_score":0.03588126599788666},{"word":"and","start":65.85,"end":66.33,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.013381239026784897},{"word":"we're","start":66.33,"end":66.65,"confidence":0.9970703,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.011410487815737724},{"word":"hoping","start":66.65,"end":67.130005,"confidence":0.9199219,"punctuated_word":"hoping","sentiment":"neutral","sentiment_score":-0.008130218833684921},{"word":"sir","start":67.875,"end":68.375,"confidence":0.826416,"punctuated_word":"sir?","sentiment":"neutral","sentiment_score":-0.023145614191889763},{"word":"mhmm","start":72.355,"end":72.855,"confidence":0.8942871,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.10647913813591003},{"word":"alright","start":77.795,"end":78.295,"confidence":0.96362305,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.02153305523097515},{"word":"yep","start":78.835,"end":79.155,"confidence":0.8808594,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.020487144589424133},{"word":"actually","start":79.155,"end":79.475,"confidence":0.9682617,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":0.004934328608214855},{"word":"sir","start":79.475,"end":79.875,"confidence":0.9926758,"punctuated_word":"sir,","sentiment":"neutral","sentiment_score":-0.0018349699676036837},{"word":"we","start":79.875,"end":80.195,"confidence":0.90527344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.00003410503268241882},{"word":"i'm","start":80.3275,"end":80.46,"confidence":0.7426758,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.0003239524958189577},{"word":"i'm","start":80.46,"end":80.86,"confidence":0.6566162,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.011374061927199364},{"word":"sorry","start":80.86,"end":81.36,"confidence":0.99316406,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.014763858169317244},{"word":"uh-huh","start":89.18,"end":89.68,"confidence":0.89990234,"punctuated_word":"Uh-huh.","sentiment":"neutral","sentiment_score":-0.013325154781341553},{"word":"yes","start":89.74,"end":89.979996,"confidence":0.95166016,"punctuated_word":"Yes,","sentiment":"neutral","sentiment_score":0.030972786247730255},{"word":"sir","start":89.979996,"end":90.38,"confidence":1.0,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.021415075287222866},{"word":"so","start":90.38,"end":90.88,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.008443549275398254},{"word":"the","start":91.1,"end":91.26,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.012106994166970251},{"word":"right","start":91.26,"end":91.42,"confidence":1.0,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.0031945668160915375},{"word":"time","start":91.42,"end":91.74,"confidence":0.76708984,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":-0.011775832623243332},{"word":"sir","start":91.74,"end":92.22,"confidence":0.99560547,"punctuated_word":"sir,","sentiment":"neutral","sentiment_score":-0.001270060776732862},{"word":"to","start":92.22,"end":92.38,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0030141696333885193},{"word":"call","start":92.38,"end":92.619995,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.0031002461910247803},{"word":"you","start":92.619995,"end":92.78,"confidence":0.9951172,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.005452997982501984},{"word":"back","start":92.78,"end":93.1,"confidence":0.9440918,"punctuated_word":"back,","sentiment":"neutral","sentiment_score":-0.008117852732539177},{"word":"that","start":93.1,"end":93.34,"confidence":0.9941406,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.004912307485938072},{"word":"would","start":93.34,"end":93.5,"confidence":0.99902344,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.0012854896485805511},{"word":"be","start":93.5,"end":94.0,"confidence":0.9980469,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.00363536924123764},{"word":"20","start":95.085,"end":95.585,"confidence":0.48120117,"punctuated_word":"20","sentiment":"neutral","sentiment_score":-0.013243261724710464},{"word":"twenty","start":96.045,"end":96.545,"confidence":0.9951172,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":-0.0148131363093853},{"word":"'8","start":99.085,"end":99.405,"confidence":0.5944824,"punctuated_word":"'8.","sentiment":"neutral","sentiment_score":-0.013542970642447472},{"word":"that","start":99.405,"end":99.485,"confidence":0.51708984,"punctuated_word":"That","sentiment":"neutral","sentiment_score":-0.02007967419922352},{"word":"is","start":99.485,"end":99.645004,"confidence":0.99121094,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.0269817728549242},{"word":"it","start":99.645004,"end":100.145004,"confidence":0.9765625,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.027885250747203827},{"word":"mhmm","start":107.565,"end":108.065,"confidence":0.99401855,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.021180488169193268},{"word":"two","start":109.33,"end":109.57,"confidence":0.6455078,"punctuated_word":"Two","sentiment":"neutral","sentiment_score":-0.03787579387426376},{"word":"two","start":109.57,"end":109.73,"confidence":0.9873047,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.03480205684900284},{"word":"months","start":109.73,"end":110.05,"confidence":0.99902344,"punctuated_word":"months","sentiment":"neutral","sentiment_score":-0.034070760011672974},{"word":"after","start":110.05,"end":110.29,"confidence":0.984375,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.055986303836107254},{"word":"the","start":110.29,"end":110.53,"confidence":0.9902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06783660501241684},{"word":"expiration","start":110.53,"end":111.03,"confidence":0.98950195,"punctuated_word":"expiration.","sentiment":"neutral","sentiment_score":-0.06594503670930862},{"word":"yeah","start":111.490005,"end":111.73,"confidence":0.9824219,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.018387887626886368},{"word":"alright","start":111.73,"end":112.05,"confidence":0.8845215,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":-0.014922639355063438},{"word":"okay","start":112.05,"end":112.55,"confidence":0.9875488,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.022014886140823364},{"word":"that's","start":113.57,"end":113.89,"confidence":0.68200684,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.04203088209033013},{"word":"a","start":113.89,"end":114.05,"confidence":0.39453125,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.05282263457775116},{"word":"month","start":114.05,"end":114.29,"confidence":0.7495117,"punctuated_word":"month","sentiment":"neutral","sentiment_score":-0.04545695334672928},{"word":"before","start":114.29,"end":114.79,"confidence":0.99658203,"punctuated_word":"before.","sentiment":"neutral","sentiment_score":-0.048032231628894806},{"word":"mhmm","start":123.735,"end":124.235,"confidence":0.96606445,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.10611485689878464},{"word":"mhmm","start":127.015,"end":127.515,"confidence":0.96569824,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.0834786668419838},{"word":"but","start":130.215,"end":130.535,"confidence":0.82666016,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.06684576719999313},{"word":"i","start":130.535,"end":130.615,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08834805339574814},{"word":"have","start":130.615,"end":130.935,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.06698989123106003},{"word":"a","start":130.935,"end":131.015,"confidence":0.6669922,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.06502342224121094},{"word":"for","start":131.015,"end":131.255,"confidence":0.4260254,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.06951498985290527},{"word":"this","start":131.255,"end":131.415,"confidence":0.6303711,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.07061564177274704},{"word":"requirement","start":131.415,"end":131.915,"confidence":0.95043945,"punctuated_word":"requirement,","sentiment":"neutral","sentiment_score":-0.06070268899202347},{"word":"sir","start":131.975,"end":132.295,"confidence":0.9658203,"punctuated_word":"sir,","sentiment":"neutral","sentiment_score":-0.04355263710021973},{"word":"that","start":132.295,"end":132.455,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.046074967831373215},{"word":"for","start":134.135,"end":134.375,"confidence":0.73779297,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.05531728640198707},{"word":"example","start":134.375,"end":134.875,"confidence":0.8425293,"punctuated_word":"example,","sentiment":"neutral","sentiment_score":-0.0522305890917778},{"word":"you","start":134.935,"end":135.175,"confidence":0.4975586,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.054814428091049194},{"word":"have","start":135.175,"end":135.335,"confidence":0.6376953,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.0472557470202446},{"word":"a","start":135.335,"end":135.495,"confidence":0.94384766,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.05246002972126007},{"word":"requirements","start":135.495,"end":135.995,"confidence":0.8491211,"punctuated_word":"requirements","sentiment":"neutral","sentiment_score":-0.0446915477514267},{"word":"that","start":136.135,"end":136.635,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.06452929973602295},{"word":"your","start":136.935,"end":137.095,"confidence":0.9716797,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.09945473819971085},{"word":"current","start":137.095,"end":137.595,"confidence":1.0,"punctuated_word":"current","sentiment":"neutral","sentiment_score":-0.11542239040136336},{"word":"msp","start":138.055,"end":138.555,"confidence":0.79785156,"punctuated_word":"MSP","sentiment":"neutral","sentiment_score":-0.07348953187465668},{"word":"may","start":138.615,"end":138.855,"confidence":0.99609375,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.08107874542474747},{"word":"not","start":138.855,"end":139.14,"confidence":0.9921875,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.0890595018863678},{"word":"help","start":140.42,"end":140.66,"confidence":0.9863281,"punctuated_word":"help","sentiment":"neutral","sentiment_score":-0.08304843306541443},{"word":"you","start":140.66,"end":140.9,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.14100734889507294},{"word":"with","start":140.9,"end":141.4,"confidence":0.91137695,"punctuated_word":"with.","sentiment":"neutral","sentiment_score":-0.11813069134950638},{"word":"alright","start":143.38,"end":143.88,"confidence":0.98657227,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.017328891903162003},{"word":"so","start":144.02,"end":144.26,"confidence":0.9863281,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.014425529167056084},{"word":"so","start":144.26,"end":144.42,"confidence":0.90771484,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.016826212406158447},{"word":"everything","start":144.42,"end":144.81999,"confidence":0.99902344,"punctuated_word":"everything","sentiment":"neutral","sentiment_score":0.03321152180433273},{"word":"is","start":144.81999,"end":145.22,"confidence":0.99316406,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.029345853254199028},{"word":"mhmm","start":149.62,"end":150.12,"confidence":0.98742676,"punctuated_word":"mhmm.","sentiment":"neutral","sentiment_score":0.03546266630291939},{"word":"mhmm","start":152.235,"end":152.735,"confidence":0.85980225,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.03460140898823738},{"word":"alright","start":160.875,"end":161.375,"confidence":0.6870117,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.11204451322555542},{"word":"yeah","start":161.515,"end":161.675,"confidence":0.88842773,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.12136143445968628},{"word":"okay","start":161.675,"end":162.155,"confidence":0.9975586,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.18468153476715088},{"word":"i'll","start":162.155,"end":162.395,"confidence":0.95458984,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.30715638399124146},{"word":"be","start":162.395,"end":162.555,"confidence":0.6513672,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.3874964118003845},{"word":"happy","start":162.555,"end":162.795,"confidence":1.0,"punctuated_word":"happy","sentiment":"positive","sentiment_score":0.5422186851501465},{"word":"to","start":162.795,"end":162.875,"confidence":0.99902344,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.5147576332092285},{"word":"call","start":162.875,"end":163.115,"confidence":1.0,"punctuated_word":"call","sentiment":"positive","sentiment_score":0.5033475160598755},{"word":"you","start":163.115,"end":163.275,"confidence":0.99902344,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4275606870651245},{"word":"back","start":163.275,"end":163.515,"confidence":1.0,"punctuated_word":"back","sentiment":"positive","sentiment_score":0.4899835586547851},{"word":"again","start":163.515,"end":163.995,"confidence":0.99902344,"punctuated_word":"again","sentiment":"positive","sentiment_score":0.4832919239997864},{"word":"on","start":163.995,"end":164.495,"confidence":0.9980469,"punctuated_word":"on","sentiment":"positive","sentiment_score":0.4477626383304596},{"word":"may","start":165.115,"end":165.675,"confidence":0.9711304,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.2082240879535675},{"word":"2028","start":165.675,"end":166.235,"confidence":0.9711304,"punctuated_word":"2028,","sentiment":"neutral","sentiment_score":0.24772393703460693},{"word":"sir","start":166.235,"end":166.735,"confidence":0.7692871,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.2839595377445221},{"word":"okay","start":170.68,"end":171.18,"confidence":0.7023926,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.11059172451496124},{"word":"mhmm","start":171.48,"end":171.98,"confidence":0.95532227,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.1006939336657524},{"word":"yep","start":175.23999,"end":175.73999,"confidence":0.99560547,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.10509464144706726},{"word":"yes","start":183.175,"end":183.415,"confidence":0.8569336,"punctuated_word":"Yes,","sentiment":"neutral","sentiment_score":0.08063279092311859},{"word":"sir","start":183.415,"end":183.89499,"confidence":1.0,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.08519595861434937},{"word":"i","start":183.89499,"end":184.135,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07870535552501678},{"word":"i","start":184.135,"end":184.215,"confidence":0.65625,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05549145862460136},{"word":"think","start":184.215,"end":184.455,"confidence":0.9980469,"punctuated_word":"think","sentiment":"neutral","sentiment_score":0.03613784909248352},{"word":"i","start":184.455,"end":184.53499,"confidence":0.9863281,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07346011698246002},{"word":"was","start":184.53499,"end":184.69499,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.08452080190181732},{"word":"able","start":184.69499,"end":184.935,"confidence":1.0,"punctuated_word":"able","sentiment":"neutral","sentiment_score":0.11423087865114212},{"word":"to","start":184.935,"end":185.095,"confidence":0.99316406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0704716295003891},{"word":"send","start":185.095,"end":185.33499,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.053953979164361954},{"word":"you","start":185.33499,"end":185.83499,"confidence":0.9008789,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.048249147832393646},{"word":"yep","start":186.375,"end":186.875,"confidence":0.8413086,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.024917863309383392},{"word":"yeah","start":192.69499,"end":193.19499,"confidence":0.9926758,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04503599926829338},{"word":"maybe","start":196.97,"end":197.37001,"confidence":0.7963867,"punctuated_word":"Maybe","sentiment":"neutral","sentiment_score":0.04258650541305542},{"word":"i","start":197.37001,"end":197.45,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05417187511920929},{"word":"can","start":197.45,"end":197.61,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.061053015291690826},{"word":"put","start":197.61,"end":197.85,"confidence":0.9970703,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.04462699964642525},{"word":"you","start":197.85,"end":198.01001,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.033311136066913605},{"word":"on","start":198.01001,"end":198.25,"confidence":0.9941406,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.0336756557226181},{"word":"our","start":198.25,"end":198.33,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.02670445665717125},{"word":"or","start":199.61,"end":199.85,"confidence":0.99316406,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.024720449000597},{"word":"send","start":199.85,"end":200.09,"confidence":0.9980469,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.021082796156406403},{"word":"you","start":200.09,"end":200.25,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0321400947868824},{"word":"an","start":200.25,"end":200.33,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.027283750474452972},{"word":"email","start":200.33,"end":200.65001,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.02203889563679695},{"word":"every","start":200.65001,"end":200.89,"confidence":0.9980469,"punctuated_word":"every","sentiment":"neutral","sentiment_score":0.01140476018190384},{"word":"six","start":200.89,"end":201.05,"confidence":0.9980469,"punctuated_word":"six","sentiment":"neutral","sentiment_score":-0.0010648295283317566},{"word":"months","start":201.05,"end":201.37001,"confidence":0.8798828,"punctuated_word":"months","sentiment":"neutral","sentiment_score":0.009508615359663963},{"word":"just","start":201.37001,"end":201.61,"confidence":0.890625,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.015976129099726677},{"word":"in","start":201.61,"end":201.77,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.014871710911393166},{"word":"case","start":201.77,"end":202.27,"confidence":1.0,"punctuated_word":"case","sentiment":"neutral","sentiment_score":0.003817375749349594},{"word":"or","start":202.81,"end":203.13,"confidence":0.94970703,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.0014999322593212128},{"word":"you","start":203.13,"end":203.45,"confidence":0.9506836,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.02765815332531929},{"word":"you","start":203.45,"end":203.53,"confidence":0.8852539,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06675020605325699},{"word":"you","start":203.53,"end":203.61,"confidence":0.5073242,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07479755580425262},{"word":"may","start":203.61,"end":203.77,"confidence":0.9536133,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.08400167524814606},{"word":"not","start":203.77,"end":203.93001,"confidence":0.9589844,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.06768850982189178},{"word":"work","start":203.93001,"end":204.17,"confidence":0.80371094,"punctuated_word":"work","sentiment":"neutral","sentiment_score":-0.11586102843284608},{"word":"at","start":204.17,"end":204.33,"confidence":0.93603516,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.13305917382240295},{"word":"our","start":204.33,"end":204.49,"confidence":0.9980469,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.08476938307285309},{"word":"company","start":204.49,"end":204.99,"confidence":0.9980469,"punctuated_word":"company.","sentiment":"neutral","sentiment_score":-0.1003175973892212},{"word":"alright","start":205.13,"end":205.63,"confidence":0.99560547,"punctuated_word":"Alright?","sentiment":"neutral","sentiment_score":0.018728181719779968},{"word":"alright","start":206.73001,"end":207.23001,"confidence":0.7937012,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.2442086935043335},{"word":"okay","start":207.77,"end":208.27,"confidence":0.8984375,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.2488025426864624},{"word":"thank","start":208.33,"end":208.57,"confidence":0.9980469,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4298693835735321},{"word":"you","start":208.57,"end":208.73001,"confidence":0.9975586,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.3571773171424866},{"word":"lee","start":208.73001,"end":208.89,"confidence":0.9147949,"punctuated_word":"Lee.","sentiment":"neutral","sentiment_score":0.23523634672164917},{"word":"alright","start":208.89,"end":209.21,"confidence":0.96777344,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.27858665585517883},{"word":"nice","start":209.21,"end":209.37001,"confidence":0.9741211,"punctuated_word":"Nice","sentiment":"positive","sentiment_score":0.5632978677749634},{"word":"talking","start":209.37001,"end":209.77,"confidence":1.0,"punctuated_word":"talking","sentiment":"neutral","sentiment_score":0.28515422344207764},{"word":"to","start":209.77,"end":209.85,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2780429422855377},{"word":"you","start":209.85,"end":210.01001,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.25826698541641235},{"word":"alright","start":210.01001,"end":210.25,"confidence":0.97436523,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.1745968461036682},{"word":"thank","start":210.25,"end":210.49,"confidence":0.98828125,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7733410000801086},{"word":"you","start":210.49,"end":210.65001,"confidence":0.9970703,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5931447148323059},{"word":"alright","start":210.65001,"end":211.05894,"confidence":0.7885742,"punctuated_word":"Alright.","sentiment":"positive","sentiment_score":0.3729181289672851},{"word":"bye","start":211.13895,"end":211.21895,"confidence":0.73291016,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.14611586928367615},{"word":"bye","start":211.21895,"end":211.71895,"confidence":0.8300781,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":-0.092212475836277}],"paragraphs":{"transcript":"\nYeah. Good afternoon. Lee, it's Ronald from Cloud Solution IT. How are you doing today? Alright.\n\nOkay. That's wonderful. Lee, I am not so sure if you can still remember the company because the last time that we touched base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, sir, it's Cloud Solution IT.\n\nWe are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, PowerApps, and many more. And the reason for my call today, Lee, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping sir? Mhmm.\n\nAlright. Yep. Actually, sir, we I'm I'm sorry. Uh-huh. Yes, sir.\n\nSo the right time, sir, to call you back, that would be 20 twenty '8. That is it. Mhmm. Two two months after the expiration. Yeah.\n\nAlright. Okay. That's a month before. Mhmm. Mhmm.\n\nBut I have a for this requirement, sir, that for example, you have a requirements that your current MSP may not help you with. Alright. So so everything is mhmm. Mhmm. Alright.\n\nYeah. Okay. I'll be happy to call you back again on May 2028, sir. Okay. Mhmm.\n\nYep. Yes, sir. I I think I was able to send you. Yep. Yeah.\n\nMaybe I can put you on our or send you an email every six months just in case or you you you may not work at our company. Alright? Alright. Okay. Thank you, Lee.\n\nAlright. Nice talking to you. Alright. Thank you. Alright.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":2.96,"end":3.28,"sentiment":"neutral","sentiment_score":0.14209869503974917},{"text":"Good afternoon.","start":3.28,"end":4.02,"sentiment":"positive","sentiment_score":0.44364669919013977},{"text":"Lee, it's Ronald from Cloud Solution IT.","start":4.56,"end":8.26,"sentiment":"neutral","sentiment_score":0.3080956552709852},{"text":"How are you doing today?","start":8.88,"end":10.099999,"sentiment":"neutral","sentiment_score":0.31390289664268495},{"text":"Alright.","start":11.679999,"end":12.0,"sentiment":"positive","sentiment_score":0.38506561517715454}],"sentiment":"neutral","sentiment_score":0.321290111169219,"num_words":16,"start":2.96,"end":12.0},{"sentences":[{"text":"Okay.","start":12.0,"end":12.24,"sentiment":"positive","sentiment_score":0.5320963263511658},{"text":"That's wonderful.","start":12.24,"end":12.98,"sentiment":"positive","sentiment_score":0.7206348478794098},{"text":"Lee, I am not so sure if you can still remember the company because the last time that we touched base with you, it was February of this year.","start":13.825001,"end":21.365,"sentiment":"neutral","sentiment_score":-0.018168821866656172},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services.","start":21.744999,"end":32.26,"sentiment":"neutral","sentiment_score":0.03626888652366621},{"text":"Name of the company again, sir, it's Cloud Solution IT.","start":33.12,"end":36.5,"sentiment":"neutral","sentiment_score":0.042041102424263954}],"sentiment":"neutral","sentiment_score":0.04124842243997947,"num_words":69,"start":12.0,"end":36.5},{"sentences":[{"text":"We are a managed service provider.","start":37.36,"end":39.62,"sentiment":"neutral","sentiment_score":0.040097801014781},{"text":"We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, PowerApps, and many more.","start":40.325,"end":54.265,"sentiment":"neutral","sentiment_score":0.07935061778586644},{"text":"And the reason for my call today, Lee, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference.","start":54.570004,"end":65.15,"sentiment":"neutral","sentiment_score":0.04533962296479712},{"text":"And we're hoping sir?","start":65.85,"end":68.375,"sentiment":"neutral","sentiment_score":-0.014016889967024326},{"text":"Mhmm.","start":72.355,"end":72.855,"sentiment":"neutral","sentiment_score":-0.10647913813591003}],"sentiment":"neutral","sentiment_score":0.0521571247415576,"num_words":68,"start":37.36,"end":72.855},{"sentences":[{"text":"Alright.","start":77.795,"end":78.295,"sentiment":"neutral","sentiment_score":0.02153305523097515},{"text":"Yep.","start":78.835,"end":79.155,"sentiment":"neutral","sentiment_score":0.020487144589424133},{"text":"Actually, sir, we I'm I'm sorry.","start":79.155,"end":81.36,"sentiment":"neutral","sentiment_score":-0.0037800839879006767},{"text":"Uh-huh.","start":89.18,"end":89.68,"sentiment":"neutral","sentiment_score":-0.013325154781341553},{"text":"Yes, sir.","start":89.74,"end":90.38,"sentiment":"neutral","sentiment_score":0.02619393076747656}],"sentiment":"neutral","sentiment_score":0.005309309331509708,"num_words":11,"start":77.795,"end":90.38},{"sentences":[{"text":"So the right time, sir, to call you back, that would be 20 twenty '8.","start":90.38,"end":99.405,"sentiment":"neutral","sentiment_score":-0.006466853952345749},{"text":"That is it.","start":99.405,"end":100.145004,"sentiment":"neutral","sentiment_score":-0.024982232600450516},{"text":"Mhmm.","start":107.565,"end":108.065,"sentiment":"neutral","sentiment_score":-0.021180488169193268},{"text":"Two two months after the expiration.","start":109.33,"end":111.03,"sentiment":"neutral","sentiment_score":-0.04941942604879538},{"text":"Yeah.","start":111.490005,"end":111.73,"sentiment":"neutral","sentiment_score":-0.018387887626886368}],"sentiment":"neutral","sentiment_score":-0.019539786122130372,"num_words":26,"start":90.38,"end":111.73},{"sentences":[{"text":"Alright.","start":111.73,"end":112.05,"sentiment":"neutral","sentiment_score":-0.014922639355063438},{"text":"Okay.","start":112.05,"end":112.55,"sentiment":"neutral","sentiment_score":-0.022014886140823364},{"text":"That's a month before.","start":113.57,"end":114.79,"sentiment":"neutral","sentiment_score":-0.04708567541092634},{"text":"Mhmm.","start":123.735,"end":124.235,"sentiment":"neutral","sentiment_score":-0.10611485689878464},{"text":"Mhmm.","start":127.015,"end":127.515,"sentiment":"neutral","sentiment_score":-0.0834786668419838}],"sentiment":"neutral","sentiment_score":-0.051859218860045075,"num_words":8,"start":111.73,"end":127.515},{"sentences":[{"text":"But I have a for this requirement, sir, that for example, you have a requirements that your current MSP may not help you with.","start":130.215,"end":141.4,"sentiment":"neutral","sentiment_score":-0.07290243202199538},{"text":"Alright.","start":143.38,"end":143.88,"sentiment":"neutral","sentiment_score":0.017328891903162003},{"text":"So so everything is mhmm.","start":144.02,"end":150.12,"sentiment":"neutral","sentiment_score":0.025854356586933136},{"text":"Mhmm.","start":152.235,"end":152.735,"sentiment":"neutral","sentiment_score":0.03460140898823738},{"text":"Alright.","start":160.875,"end":161.375,"sentiment":"neutral","sentiment_score":0.11204451322555542}],"sentiment":"neutral","sentiment_score":-0.0455128678586334,"num_words":32,"start":130.215,"end":161.375},{"sentences":[{"text":"Yeah.","start":161.515,"end":161.675,"sentiment":"neutral","sentiment_score":0.12136143445968628},{"text":"Okay.","start":161.675,"end":162.155,"sentiment":"neutral","sentiment_score":0.18468153476715088},{"text":"I'll be happy to call you back again on May 2028, sir.","start":162.155,"end":166.735,"sentiment":"positive","sentiment_score":0.40362358341614407},{"text":"Okay.","start":170.68,"end":171.18,"sentiment":"neutral","sentiment_score":0.11059172451496124},{"text":"Mhmm.","start":171.48,"end":171.98,"sentiment":"neutral","sentiment_score":0.1006939336657524}],"sentiment":"positive","sentiment_score":0.33505072677507997,"num_words":16,"start":161.515,"end":171.98},{"sentences":[{"text":"Yep.","start":175.23999,"end":175.73999,"sentiment":"neutral","sentiment_score":0.10509464144706726},{"text":"Yes, sir.","start":183.175,"end":183.89499,"sentiment":"neutral","sentiment_score":0.08291437476873398},{"text":"I I think I was able to send you.","start":183.89499,"end":185.83499,"sentiment":"neutral","sentiment_score":0.06835791303051843},{"text":"Yep.","start":186.375,"end":186.875,"sentiment":"neutral","sentiment_score":0.024917863309383392},{"text":"Yeah.","start":192.69499,"end":193.19499,"sentiment":"neutral","sentiment_score":0.04503599926829338}],"sentiment":"neutral","sentiment_score":0.06829274791691985,"num_words":14,"start":175.23999,"end":193.19499},{"sentences":[{"text":"Maybe I can put you on our or send you an email every six months just in case or you you you may not work at our company.","start":196.97,"end":204.99,"sentiment":"neutral","sentiment_score":-0.009946207981556654},{"text":"Alright?","start":205.13,"end":205.63,"sentiment":"neutral","sentiment_score":0.018728181719779968},{"text":"Alright.","start":206.73001,"end":207.23001,"sentiment":"neutral","sentiment_score":0.2442086935043335},{"text":"Okay.","start":207.77,"end":208.27,"sentiment":"neutral","sentiment_score":0.2488025426864624},{"text":"Thank you, Lee.","start":208.33,"end":208.89,"sentiment":"positive","sentiment_score":0.34076101581255597}],"sentiment":"neutral","sentiment_score":0.03692731299601933,"num_words":34,"start":196.97,"end":208.89},{"sentences":[{"text":"Alright.","start":208.89,"end":209.21,"sentiment":"neutral","sentiment_score":0.27858665585517883},{"text":"Nice talking to you.","start":209.21,"end":210.01001,"sentiment":"positive","sentiment_score":0.34619050472974777},{"text":"Alright.","start":210.01001,"end":210.25,"sentiment":"neutral","sentiment_score":0.1745968461036682},{"text":"Thank you.","start":210.25,"end":210.65001,"sentiment":"positive","sentiment_score":0.6832428574562073},{"text":"Alright.","start":210.65001,"end":211.05894,"sentiment":"positive","sentiment_score":0.3729181289672851}],"sentiment":"positive","sentiment_score":0.39748326275083756,"num_words":9,"start":208.89,"end":211.05894},{"sentences":[{"text":"Bye bye.","start":211.13895,"end":211.71895,"sentiment":"neutral","sentiment_score":0.026951696723699577}],"sentiment":"neutral","sentiment_score":0.026951696723699577,"num_words":2,"start":211.13895,"end":211.71895}]}}]},{"alternatives":[{"transcript":"Hello. Blake speaking. Good. Thanks. Mhmm. Mhmm. Yeah. It's it's okay for now because we have a current provider, so I won't be looking, you know, to do anything different for at least another two years. Yeah. So all our three six five, everything, all our security, our firewall, their endpoint devices, and that, it's all managed through the external. It's about the 20 what's the 20 it's probably around May or May in '28 because I think it will it will expire in July '28. That's two months before. Yeah. Before the ex so it expires in July 28. So if you make contact with me in around May, it would be the right timing because it I'm not, like, this is the first time we've used this company, so it's not guaranteed that I will resign with them. We have to see how they go over the next two years sort of thing. No. They cover everything at the moment. Yes. So all our voice our voice systems, their cloud phone, our security firewall, they manage our Merakis for the Merakis and patching and everything like that. All our Microsoft three six five licensing, everything like that, it's all managed through them. Yep. Yeah. I think I've got a email from you anyway as well. I I I remember getting some email maybe and saving it in my folder under the IT service provider so that if I anything ever changes, it's easy for me to find the email to reach back out to the companies I've spoke to before. Yeah. But feel free to send me another email at any at at other time. It it is fine. I I just I always keep them. I don't delete them so that when the time comes to talk to people, I've got them there, and I can remember who I talked to then. Yeah. That's fine. Yeah. Yeah. That's good. All good. Okay. Thank you. Thank you. Thank you. Okay. Bye bye.","confidence":0.9921875,"words":[{"word":"hello","start":0.48,"end":0.71999997,"confidence":0.6711426,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.037262409925460815},{"word":"blake","start":0.71999997,"end":1.04,"confidence":0.18444824,"punctuated_word":"Blake","sentiment":"neutral","sentiment_score":0.024629274383187297},{"word":"speaking","start":1.04,"end":1.54,"confidence":0.9921875,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.026276830583810806},{"word":"good","start":10.16,"end":10.48,"confidence":0.9560547,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.5418211221694946},{"word":"thanks","start":10.48,"end":10.98,"confidence":0.9995117,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.5589926242828369},{"word":"mhmm","start":21.865,"end":22.365,"confidence":0.9001465,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.0042343479581177235},{"word":"mhmm","start":37.2,"end":37.7,"confidence":0.94299316,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.0070384349673986435},{"word":"yeah","start":67.815,"end":68.215,"confidence":0.782959,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.014697277918457983},{"word":"it's","start":68.215,"end":68.534996,"confidence":0.9765625,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.06895806640386581},{"word":"it's","start":68.534996,"end":68.775,"confidence":0.984375,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.08090546727180481},{"word":"okay","start":68.775,"end":69.095,"confidence":0.9980469,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":-0.06872442364692688},{"word":"for","start":69.095,"end":69.255,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.08716420084238052},{"word":"now","start":69.255,"end":69.494995,"confidence":1.0,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.056772105395793915},{"word":"because","start":69.494995,"end":69.735,"confidence":0.86035156,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.0403757318854332},{"word":"we","start":69.735,"end":69.975,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.04803626239299774},{"word":"have","start":69.975,"end":70.135,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.07659551501274109},{"word":"a","start":70.135,"end":70.295,"confidence":0.8803711,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.06902032345533371},{"word":"current","start":70.295,"end":70.615,"confidence":1.0,"punctuated_word":"current","sentiment":"neutral","sentiment_score":-0.11039909720420836},{"word":"provider","start":70.615,"end":71.115,"confidence":0.75268555,"punctuated_word":"provider,","sentiment":"neutral","sentiment_score":-0.060583241283893585},{"word":"so","start":71.174995,"end":71.674995,"confidence":0.99902344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.052679575979709625},{"word":"i","start":71.975,"end":72.135,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05665252357721329},{"word":"won't","start":72.135,"end":72.455,"confidence":0.9995117,"punctuated_word":"won't","sentiment":"neutral","sentiment_score":-0.10408584773540495},{"word":"be","start":72.455,"end":72.615,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.18062615394592285},{"word":"looking","start":72.615,"end":73.115,"confidence":0.99902344,"punctuated_word":"looking,","sentiment":"neutral","sentiment_score":-0.16704988479614258},{"word":"you","start":73.174995,"end":73.255,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2045314908027649},{"word":"know","start":73.255,"end":73.575,"confidence":1.0,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.18155179917812347},{"word":"to","start":73.575,"end":73.815,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.21846039593219757},{"word":"do","start":73.815,"end":73.975,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.195312961935997},{"word":"anything","start":73.975,"end":74.375,"confidence":1.0,"punctuated_word":"anything","sentiment":"neutral","sentiment_score":-0.13796260952949524},{"word":"different","start":74.375,"end":74.775,"confidence":1.0,"punctuated_word":"different","sentiment":"neutral","sentiment_score":-0.174099862575531},{"word":"for","start":74.775,"end":74.935,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.14911626279354095},{"word":"at","start":74.935,"end":75.095,"confidence":0.9921875,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.18586960434913635},{"word":"least","start":75.095,"end":75.335,"confidence":1.0,"punctuated_word":"least","sentiment":"neutral","sentiment_score":-0.19149567186832428},{"word":"another","start":75.335,"end":75.735,"confidence":1.0,"punctuated_word":"another","sentiment":"neutral","sentiment_score":-0.12607289850711825},{"word":"two","start":75.735,"end":75.975,"confidence":1.0,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.13098207116127014},{"word":"years","start":75.975,"end":76.475,"confidence":1.0,"punctuated_word":"years.","sentiment":"neutral","sentiment_score":-0.08938610553741455},{"word":"yeah","start":78.854996,"end":79.175,"confidence":0.9885254,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.023521676659584045},{"word":"so","start":79.175,"end":79.415,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.00721433199942112},{"word":"all","start":79.415,"end":79.655,"confidence":0.99902344,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.00023228302597999573},{"word":"our","start":79.655,"end":79.92,"confidence":0.9873047,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.014435550197958946},{"word":"three","start":80.0,"end":80.159996,"confidence":0.9980469,"punctuated_word":"three","sentiment":"neutral","sentiment_score":-0.0050972625613212585},{"word":"six","start":80.159996,"end":80.4,"confidence":0.8642578,"punctuated_word":"six","sentiment":"neutral","sentiment_score":-0.0042769890278577805},{"word":"five","start":80.4,"end":80.88,"confidence":0.91918945,"punctuated_word":"five,","sentiment":"neutral","sentiment_score":-0.0020930003374814987},{"word":"everything","start":80.88,"end":81.2,"confidence":0.9091797,"punctuated_word":"everything,","sentiment":"neutral","sentiment_score":0.008563650771975517},{"word":"all","start":81.2,"end":81.36,"confidence":1.0,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.024778440594673157},{"word":"our","start":81.36,"end":81.86,"confidence":0.99609375,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.01070529967546463},{"word":"security","start":82.24,"end":82.74,"confidence":0.9108887,"punctuated_word":"security,","sentiment":"neutral","sentiment_score":-0.000250035896897316},{"word":"our","start":82.88,"end":83.119995,"confidence":0.9716797,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.017665714025497437},{"word":"firewall","start":83.119995,"end":83.619995,"confidence":0.76953125,"punctuated_word":"firewall,","sentiment":"neutral","sentiment_score":0.010250644758343697},{"word":"their","start":84.32,"end":84.64,"confidence":0.40405273,"punctuated_word":"their","sentiment":"neutral","sentiment_score":-0.010093308985233309},{"word":"endpoint","start":84.64,"end":85.119995,"confidence":0.78125,"punctuated_word":"endpoint","sentiment":"neutral","sentiment_score":0.0069551412016153336},{"word":"devices","start":85.119995,"end":85.52,"confidence":0.75634766,"punctuated_word":"devices,","sentiment":"neutral","sentiment_score":0.002117810770869255},{"word":"and","start":85.52,"end":85.759995,"confidence":0.9892578,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.018373828381299973},{"word":"that","start":85.759995,"end":85.92,"confidence":0.67492676,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":0.01751110889017582},{"word":"it's","start":85.92,"end":86.08,"confidence":0.9970703,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.015521233901381493},{"word":"all","start":86.08,"end":86.32,"confidence":1.0,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.036271192133426666},{"word":"managed","start":86.32,"end":86.64,"confidence":0.99902344,"punctuated_word":"managed","sentiment":"neutral","sentiment_score":0.006747718900442123},{"word":"through","start":86.64,"end":86.88,"confidence":0.9394531,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.006788257509469986},{"word":"the","start":86.88,"end":87.04,"confidence":0.9658203,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.00022544711828231812},{"word":"external","start":87.04,"end":87.54,"confidence":0.907959,"punctuated_word":"external.","sentiment":"neutral","sentiment_score":-0.012569498270750046},{"word":"it's","start":95.075005,"end":95.395004,"confidence":0.75805664,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.016940858215093613},{"word":"about","start":95.395004,"end":95.895004,"confidence":0.95410156,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.019947748631238937},{"word":"the","start":96.755005,"end":96.995,"confidence":0.8354492,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0249891709536314},{"word":"20","start":96.995,"end":97.235,"confidence":0.97802734,"punctuated_word":"20","sentiment":"neutral","sentiment_score":-0.011626066640019417},{"word":"what's","start":97.395004,"end":97.635,"confidence":0.98461914,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":-0.020773224532604218},{"word":"the","start":97.635,"end":97.795006,"confidence":0.9453125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.023318283259868625},{"word":"20","start":97.795006,"end":98.19501,"confidence":0.95410156,"punctuated_word":"20","sentiment":"neutral","sentiment_score":-0.02022869884967804},{"word":"it's","start":98.755005,"end":98.83501,"confidence":0.71533203,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.02122720703482628},{"word":"probably","start":98.83501,"end":99.235,"confidence":0.9921875,"punctuated_word":"probably","sentiment":"neutral","sentiment_score":-0.021687375381588936},{"word":"around","start":99.235,"end":99.635,"confidence":0.99902344,"punctuated_word":"around","sentiment":"neutral","sentiment_score":-0.01505698263645172},{"word":"may","start":99.635,"end":100.035,"confidence":0.9873047,"punctuated_word":"May","sentiment":"neutral","sentiment_score":-0.01874632202088833},{"word":"or","start":100.035,"end":100.435005,"confidence":0.98291016,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.023031607270240784},{"word":"may","start":100.435005,"end":100.915,"confidence":0.9550781,"punctuated_word":"May","sentiment":"neutral","sentiment_score":-0.025013187900185585},{"word":"in","start":100.915,"end":101.395004,"confidence":0.9970703,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.01884891651570797},{"word":"'28","start":101.395004,"end":102.275,"confidence":0.98217773,"punctuated_word":"'28","sentiment":"neutral","sentiment_score":-0.034449413418769836},{"word":"because","start":102.275,"end":102.595,"confidence":0.6894531,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.061280377209186554},{"word":"i","start":102.595,"end":102.755005,"confidence":0.97998047,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07282396405935287},{"word":"think","start":102.755005,"end":103.035,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.07587473839521408},{"word":"it","start":103.035,"end":103.315,"confidence":0.71484375,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.10009440779685974},{"word":"will","start":103.315,"end":103.395004,"confidence":0.35742188,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.09063846617937088},{"word":"it","start":103.395004,"end":103.895004,"confidence":0.48950195,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.11129304766654968},{"word":"will","start":104.115005,"end":104.355,"confidence":0.875,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.11139539629220964},{"word":"expire","start":104.355,"end":104.83501,"confidence":0.97998047,"punctuated_word":"expire","sentiment":"neutral","sentiment_score":-0.09288699924945833},{"word":"in","start":104.83501,"end":105.075005,"confidence":0.9980469,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.06869373470544815},{"word":"july","start":105.075005,"end":105.88501,"confidence":0.99328613,"punctuated_word":"July","sentiment":"neutral","sentiment_score":-0.057016827166080475},{"word":"'28","start":105.88501,"end":106.69501,"confidence":0.99328613,"punctuated_word":"'28.","sentiment":"neutral","sentiment_score":-0.04642493650317192},{"word":"that's","start":111.439995,"end":111.68,"confidence":0.99560547,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.030058017000555992},{"word":"two","start":111.68,"end":111.92,"confidence":1.0,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.02089465595781803},{"word":"months","start":111.92,"end":112.159996,"confidence":0.99902344,"punctuated_word":"months","sentiment":"neutral","sentiment_score":-0.019907381385564804},{"word":"before","start":112.159996,"end":112.659996,"confidence":0.9543457,"punctuated_word":"before.","sentiment":"neutral","sentiment_score":-0.024025294929742813},{"word":"yeah","start":112.72,"end":113.119995,"confidence":0.9995117,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.017438460141420364},{"word":"before","start":113.119995,"end":113.52,"confidence":1.0,"punctuated_word":"Before","sentiment":"neutral","sentiment_score":-0.020463531836867332},{"word":"the","start":113.52,"end":113.84,"confidence":0.7836914,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02715061977505684},{"word":"ex","start":113.84,"end":113.95999,"confidence":0.46557617,"punctuated_word":"ex","sentiment":"neutral","sentiment_score":-0.07849898934364319},{"word":"so","start":114.079994,"end":114.32,"confidence":0.65527344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.05306754261255264},{"word":"it","start":114.32,"end":114.56,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.07737936824560165},{"word":"expires","start":114.56,"end":114.96,"confidence":0.9790039,"punctuated_word":"expires","sentiment":"neutral","sentiment_score":-0.10002627223730089},{"word":"in","start":114.96,"end":115.2,"confidence":0.9970703,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.057493455708026886},{"word":"july","start":115.2,"end":115.64,"confidence":0.9564616,"punctuated_word":"July","sentiment":"neutral","sentiment_score":-0.04214448481798172},{"word":"28","start":115.64,"end":116.08,"confidence":0.9564616,"punctuated_word":"28.","sentiment":"neutral","sentiment_score":-0.054850272834300995},{"word":"so","start":116.079994,"end":116.32,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.016298428177833557},{"word":"if","start":116.32,"end":116.479996,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.03460017591714859},{"word":"you","start":116.479996,"end":116.979996,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.05022622644901275},{"word":"make","start":117.119995,"end":117.439995,"confidence":0.86621094,"punctuated_word":"make","sentiment":"neutral","sentiment_score":-0.023960251361131668},{"word":"contact","start":117.439995,"end":117.759995,"confidence":0.99902344,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":-0.03427870199084282},{"word":"with","start":117.759995,"end":117.92,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.03541022539138794},{"word":"me","start":117.92,"end":118.159996,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.0207410529255867},{"word":"in","start":118.159996,"end":118.399994,"confidence":0.98828125,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.011293618008494375},{"word":"around","start":118.399994,"end":118.72,"confidence":0.9375,"punctuated_word":"around","sentiment":"neutral","sentiment_score":-0.013716794550418854},{"word":"may","start":118.72,"end":119.04,"confidence":0.76831055,"punctuated_word":"May,","sentiment":"neutral","sentiment_score":-0.014925011433660984},{"word":"it","start":119.04,"end":119.119995,"confidence":0.7783203,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.03811401128768921},{"word":"would","start":119.119995,"end":119.28,"confidence":0.99902344,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.02186756581068039},{"word":"be","start":119.28,"end":119.6,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.02221384271979332},{"word":"the","start":119.6,"end":119.759995,"confidence":0.9902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03054289147257805},{"word":"right","start":119.759995,"end":120.08,"confidence":1.0,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.004649825394153595},{"word":"timing","start":120.08,"end":120.56,"confidence":0.9951172,"punctuated_word":"timing","sentiment":"neutral","sentiment_score":-0.030881930142641068},{"word":"because","start":120.56,"end":120.88,"confidence":0.8203125,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.04117467254400253},{"word":"it","start":120.88,"end":121.03999,"confidence":0.8222656,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.04655473679304123},{"word":"i'm","start":121.119995,"end":121.36,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.0590229406952858},{"word":"not","start":121.36,"end":121.695,"confidence":0.78564453,"punctuated_word":"not,","sentiment":"neutral","sentiment_score":-0.0836295634508133},{"word":"like","start":121.775,"end":121.935,"confidence":0.9760742,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.11244205385446548},{"word":"this","start":121.935,"end":122.095,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.13743235170841217},{"word":"is","start":122.095,"end":122.175,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.0842127725481987},{"word":"the","start":122.175,"end":122.335,"confidence":0.9873047,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.10011915117502213},{"word":"first","start":122.335,"end":122.575,"confidence":1.0,"punctuated_word":"first","sentiment":"neutral","sentiment_score":-0.10904742777347563},{"word":"time","start":122.575,"end":122.735,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.07539615035057068},{"word":"we've","start":122.735,"end":122.975,"confidence":0.90625,"punctuated_word":"we've","sentiment":"neutral","sentiment_score":-0.10252966731786728},{"word":"used","start":122.975,"end":123.215,"confidence":0.9716797,"punctuated_word":"used","sentiment":"neutral","sentiment_score":-0.08481909334659576},{"word":"this","start":123.215,"end":123.375,"confidence":0.99609375,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.13877950608730316},{"word":"company","start":123.375,"end":123.695,"confidence":0.8708496,"punctuated_word":"company,","sentiment":"neutral","sentiment_score":-0.13152390718460083},{"word":"so","start":123.695,"end":123.935,"confidence":1.0,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.10471737384796144},{"word":"it's","start":123.935,"end":124.095,"confidence":0.8457031,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.21074745059013367},{"word":"not","start":124.095,"end":124.255,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.2044833153486252},{"word":"guaranteed","start":124.255,"end":124.755,"confidence":0.99609375,"punctuated_word":"guaranteed","sentiment":"neutral","sentiment_score":-0.2132337987422943},{"word":"that","start":124.815,"end":124.975,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.2851586639881134},{"word":"i","start":124.975,"end":125.135,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.31601661443710327},{"word":"will","start":125.135,"end":125.455,"confidence":0.9980469,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.30163949728012085},{"word":"resign","start":125.455,"end":125.854996,"confidence":0.50341797,"punctuated_word":"resign","sentiment":"neutral","sentiment_score":-0.27749118208885193},{"word":"with","start":125.854996,"end":126.095,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.3160439431667328},{"word":"them","start":126.095,"end":126.495,"confidence":0.9995117,"punctuated_word":"them.","sentiment":"neutral","sentiment_score":-0.2454395592212677},{"word":"we","start":126.495,"end":126.735,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.13235785067081451},{"word":"have","start":126.735,"end":126.895,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.1140732243657112},{"word":"to","start":126.895,"end":127.055,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.10443365573883057},{"word":"see","start":127.055,"end":127.215,"confidence":0.9941406,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.07940080761909485},{"word":"how","start":127.215,"end":127.455,"confidence":1.0,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.0689004585146904},{"word":"they","start":127.455,"end":127.534996,"confidence":1.0,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.07888588309288025},{"word":"go","start":127.534996,"end":127.775,"confidence":0.99902344,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.07217498868703842},{"word":"over","start":127.775,"end":128.015,"confidence":1.0,"punctuated_word":"over","sentiment":"neutral","sentiment_score":-0.06571795791387558},{"word":"the","start":128.015,"end":128.175,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07908402383327484},{"word":"next","start":128.175,"end":128.495,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":-0.06755198538303375},{"word":"two","start":128.495,"end":128.655,"confidence":0.9770508,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.07226531952619553},{"word":"years","start":128.655,"end":128.975,"confidence":0.97802734,"punctuated_word":"years","sentiment":"neutral","sentiment_score":-0.07966722548007965},{"word":"sort","start":128.975,"end":129.135,"confidence":0.94921875,"punctuated_word":"sort","sentiment":"neutral","sentiment_score":-0.05268709734082222},{"word":"of","start":129.135,"end":129.295,"confidence":0.98095703,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.08789345622062683},{"word":"thing","start":129.295,"end":129.795,"confidence":0.99560547,"punctuated_word":"thing.","sentiment":"neutral","sentiment_score":-0.0849338173866272},{"word":"no","start":140.16,"end":140.48,"confidence":0.8786621,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.1021670401096344},{"word":"they","start":140.48,"end":140.64,"confidence":0.95410156,"punctuated_word":"They","sentiment":"neutral","sentiment_score":-0.10744091123342514},{"word":"cover","start":140.64,"end":140.95999,"confidence":0.99609375,"punctuated_word":"cover","sentiment":"neutral","sentiment_score":-0.10413464903831482},{"word":"everything","start":140.95999,"end":141.44,"confidence":0.99902344,"punctuated_word":"everything","sentiment":"neutral","sentiment_score":-0.08849702775478363},{"word":"at","start":141.44,"end":141.59999,"confidence":0.98095703,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.11569217592477798},{"word":"the","start":141.59999,"end":141.76,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.12150579690933228},{"word":"moment","start":141.76,"end":142.26,"confidence":1.0,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.0731997936964035},{"word":"yes","start":144.48,"end":144.87999,"confidence":0.74487305,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.04205768555402756},{"word":"so","start":144.87999,"end":145.04,"confidence":0.40063477,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.03797886148095131},{"word":"all","start":145.04,"end":145.2,"confidence":0.9790039,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.05284783989191055},{"word":"our","start":145.2,"end":145.36,"confidence":0.9111328,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.044189758598804474},{"word":"voice","start":145.36,"end":145.86,"confidence":0.9921875,"punctuated_word":"voice","sentiment":"neutral","sentiment_score":0.022988034412264824},{"word":"our","start":146.0,"end":146.08,"confidence":0.44555664,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.037003450095653534},{"word":"voice","start":146.08,"end":146.48,"confidence":0.99902344,"punctuated_word":"voice","sentiment":"neutral","sentiment_score":0.014299456030130386},{"word":"systems","start":146.48,"end":146.87999,"confidence":0.9111328,"punctuated_word":"systems,","sentiment":"neutral","sentiment_score":0.03161528334021568},{"word":"their","start":146.87999,"end":147.12,"confidence":0.59277344,"punctuated_word":"their","sentiment":"neutral","sentiment_score":0.04124877229332924},{"word":"cloud","start":147.12,"end":147.62,"confidence":0.9350586,"punctuated_word":"cloud","sentiment":"neutral","sentiment_score":0.04049113392829895},{"word":"phone","start":147.68,"end":148.18,"confidence":0.88256836,"punctuated_word":"phone,","sentiment":"neutral","sentiment_score":0.03579648211598396},{"word":"our","start":148.23999,"end":148.73999,"confidence":0.8588867,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.040223378688097},{"word":"security","start":149.35501,"end":149.85501,"confidence":1.0,"punctuated_word":"security","sentiment":"neutral","sentiment_score":0.02354547567665577},{"word":"firewall","start":150.07501,"end":150.57501,"confidence":0.8239746,"punctuated_word":"firewall,","sentiment":"neutral","sentiment_score":0.023776104673743248},{"word":"they","start":150.955,"end":151.035,"confidence":0.9370117,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.030134283006191257},{"word":"manage","start":151.035,"end":151.35501,"confidence":0.91015625,"punctuated_word":"manage","sentiment":"neutral","sentiment_score":0.02662162110209465},{"word":"our","start":151.35501,"end":151.85501,"confidence":0.93115234,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.02960025891661644},{"word":"merakis","start":152.07501,"end":152.57501,"confidence":0.6333008,"punctuated_word":"Merakis","sentiment":"neutral","sentiment_score":0.01789015531539917},{"word":"for","start":152.71501,"end":152.875,"confidence":0.98291016,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.02578859031200409},{"word":"the","start":152.955,"end":153.195,"confidence":0.93359375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.021760592237114903},{"word":"merakis","start":153.195,"end":153.695,"confidence":0.9921875,"punctuated_word":"Merakis","sentiment":"neutral","sentiment_score":0.01531638391315937},{"word":"and","start":153.755,"end":153.99501,"confidence":0.9448242,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.026504771783947945},{"word":"patching","start":153.99501,"end":154.395,"confidence":0.98950195,"punctuated_word":"patching","sentiment":"neutral","sentiment_score":0.025488290935754776},{"word":"and","start":154.395,"end":154.55501,"confidence":0.9892578,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.029097039252519608},{"word":"everything","start":154.55501,"end":154.875,"confidence":1.0,"punctuated_word":"everything","sentiment":"neutral","sentiment_score":0.03245055675506592},{"word":"like","start":154.875,"end":155.195,"confidence":0.99902344,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.025233039632439613},{"word":"that","start":155.195,"end":155.695,"confidence":0.9145508,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.052230507135391235},{"word":"all","start":155.755,"end":155.99501,"confidence":0.96533203,"punctuated_word":"All","sentiment":"neutral","sentiment_score":0.04454111307859421},{"word":"our","start":155.99501,"end":156.235,"confidence":0.9921875,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.04145760461688042},{"word":"microsoft","start":156.235,"end":156.71501,"confidence":1.0,"punctuated_word":"Microsoft","sentiment":"neutral","sentiment_score":0.03688623756170273},{"word":"three","start":156.71501,"end":156.955,"confidence":0.9980469,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.03544969484210014},{"word":"six","start":156.955,"end":157.195,"confidence":0.7583008,"punctuated_word":"six","sentiment":"neutral","sentiment_score":0.024770980700850487},{"word":"five","start":157.195,"end":157.435,"confidence":0.9980469,"punctuated_word":"five","sentiment":"neutral","sentiment_score":0.02956469915807247},{"word":"licensing","start":157.435,"end":157.935,"confidence":0.9782715,"punctuated_word":"licensing,","sentiment":"neutral","sentiment_score":0.028747934848070145},{"word":"everything","start":158.07501,"end":158.475,"confidence":1.0,"punctuated_word":"everything","sentiment":"neutral","sentiment_score":0.04844318702816963},{"word":"like","start":158.475,"end":158.63501,"confidence":0.9921875,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.043255873024463654},{"word":"that","start":158.63501,"end":158.795,"confidence":0.81225586,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":0.06284534931182861},{"word":"it's","start":158.795,"end":158.955,"confidence":0.96606445,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.04543690010905266},{"word":"all","start":158.955,"end":159.115,"confidence":1.0,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.06443198025226593},{"word":"managed","start":159.115,"end":159.515,"confidence":0.9980469,"punctuated_word":"managed","sentiment":"neutral","sentiment_score":0.03034205175936222},{"word":"through","start":159.515,"end":159.675,"confidence":0.8911133,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.02700764499604702},{"word":"them","start":159.675,"end":160.175,"confidence":0.9951172,"punctuated_word":"them.","sentiment":"neutral","sentiment_score":0.02455686032772064},{"word":"yep","start":164.16,"end":164.66,"confidence":0.8630371,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.2934262752532959},{"word":"yeah","start":166.48001,"end":166.98001,"confidence":0.9604492,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.16057780385017395},{"word":"i","start":167.12001,"end":167.28,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.16302721202373505},{"word":"think","start":167.28,"end":167.52,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":0.14697498083114624},{"word":"i've","start":167.52,"end":167.68001,"confidence":0.99853516,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.16285155713558197},{"word":"got","start":167.68001,"end":167.84001,"confidence":0.9970703,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.16013702750205994},{"word":"a","start":167.84001,"end":168.0,"confidence":0.59765625,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.13825848698616028},{"word":"email","start":168.0,"end":168.32,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.1062956601381302},{"word":"from","start":168.32,"end":168.48001,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.11765962094068529},{"word":"you","start":168.48001,"end":168.64,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.14169315993785858},{"word":"anyway","start":168.64,"end":168.96,"confidence":0.9482422,"punctuated_word":"anyway","sentiment":"neutral","sentiment_score":0.15993931889533997},{"word":"as","start":168.96,"end":169.12001,"confidence":0.9921875,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.1320677399635315},{"word":"well","start":169.12001,"end":169.52,"confidence":0.9995117,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":0.11258053779602052},{"word":"i","start":169.52,"end":169.68001,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.08291685581207275},{"word":"i","start":169.68001,"end":170.0,"confidence":0.97314453,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.09572570770978928},{"word":"i","start":170.0,"end":170.08,"confidence":0.8388672,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.09251384437084198},{"word":"remember","start":170.08,"end":170.58,"confidence":0.99902344,"punctuated_word":"remember","sentiment":"neutral","sentiment_score":0.07845040410757065},{"word":"getting","start":170.96,"end":171.36,"confidence":0.99902344,"punctuated_word":"getting","sentiment":"neutral","sentiment_score":0.12119290232658386},{"word":"some","start":171.36,"end":171.6,"confidence":1.0,"punctuated_word":"some","sentiment":"neutral","sentiment_score":0.1103285402059555},{"word":"email","start":171.6,"end":172.0,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.08263102918863297},{"word":"maybe","start":172.0,"end":172.32,"confidence":0.8798828,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":0.10092801600694656},{"word":"and","start":172.32,"end":172.56,"confidence":0.97998047,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.09231941401958466},{"word":"saving","start":172.56,"end":172.88,"confidence":1.0,"punctuated_word":"saving","sentiment":"neutral","sentiment_score":0.1106729805469513},{"word":"it","start":172.88,"end":173.12001,"confidence":0.99609375,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.10319554060697556},{"word":"in","start":173.12001,"end":173.28,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.12656617164611816},{"word":"my","start":173.28,"end":173.44,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.1364241987466812},{"word":"folder","start":173.44,"end":173.94,"confidence":1.0,"punctuated_word":"folder","sentiment":"neutral","sentiment_score":0.09738050401210784},{"word":"under","start":174.0,"end":174.32,"confidence":0.99609375,"punctuated_word":"under","sentiment":"neutral","sentiment_score":0.1324349045753479},{"word":"the","start":174.32,"end":174.82,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.12375544011592864},{"word":"it","start":174.88,"end":175.20001,"confidence":0.5625,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":0.09612143039703368},{"word":"service","start":175.20001,"end":175.68001,"confidence":0.9921875,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.07621994614601135},{"word":"provider","start":175.68001,"end":176.16,"confidence":0.70654297,"punctuated_word":"provider","sentiment":"neutral","sentiment_score":0.1337829232215881},{"word":"so","start":176.16,"end":176.32,"confidence":0.9140625,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.14914432168006897},{"word":"that","start":176.32,"end":176.715,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.16885046660900116},{"word":"if","start":176.875,"end":176.995,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.17706647515296936},{"word":"i","start":176.995,"end":177.11499,"confidence":0.9428711,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1697160005569458},{"word":"anything","start":177.19499,"end":177.595,"confidence":1.0,"punctuated_word":"anything","sentiment":"neutral","sentiment_score":0.25470006465911865},{"word":"ever","start":177.595,"end":177.83499,"confidence":0.9980469,"punctuated_word":"ever","sentiment":"neutral","sentiment_score":0.22292514145374295},{"word":"changes","start":177.83499,"end":178.315,"confidence":0.9692383,"punctuated_word":"changes,","sentiment":"neutral","sentiment_score":0.19239677488803864},{"word":"it's","start":178.315,"end":178.555,"confidence":0.8886719,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.18680977821350095},{"word":"easy","start":178.555,"end":178.795,"confidence":0.9941406,"punctuated_word":"easy","sentiment":"neutral","sentiment_score":0.22240859270095825},{"word":"for","start":178.795,"end":178.955,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.2092987895011902},{"word":"me","start":178.955,"end":179.11499,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.16227784752845764},{"word":"to","start":179.11499,"end":179.19499,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.16203510761260986},{"word":"find","start":179.19499,"end":179.355,"confidence":0.99902344,"punctuated_word":"find","sentiment":"neutral","sentiment_score":0.15019696950912476},{"word":"the","start":179.355,"end":179.595,"confidence":0.43017578,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.11325686424970628},{"word":"email","start":179.595,"end":179.83499,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.10034339129924774},{"word":"to","start":179.83499,"end":179.995,"confidence":0.9902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1111612468957901},{"word":"reach","start":179.995,"end":180.235,"confidence":1.0,"punctuated_word":"reach","sentiment":"neutral","sentiment_score":0.12131037563085556},{"word":"back","start":180.235,"end":180.39499,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.1123085767030716},{"word":"out","start":180.39499,"end":180.555,"confidence":0.99902344,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.09751540422439577},{"word":"to","start":180.555,"end":180.795,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.102880597114563},{"word":"the","start":180.795,"end":180.955,"confidence":0.9941406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09349657595157625},{"word":"companies","start":180.955,"end":181.355,"confidence":0.99609375,"punctuated_word":"companies","sentiment":"neutral","sentiment_score":0.061914172023534775},{"word":"i've","start":181.355,"end":181.515,"confidence":0.9909668,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.08215164393186569},{"word":"spoke","start":181.515,"end":181.75499,"confidence":0.98291016,"punctuated_word":"spoke","sentiment":"neutral","sentiment_score":0.05790770798921585},{"word":"to","start":181.75499,"end":181.995,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07123804837465286},{"word":"before","start":181.995,"end":182.495,"confidence":0.99658203,"punctuated_word":"before.","sentiment":"neutral","sentiment_score":0.05859646573662758},{"word":"yeah","start":183.75499,"end":184.155,"confidence":0.92578125,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08307540416717529},{"word":"but","start":184.155,"end":184.315,"confidence":0.78515625,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.04876048490405083},{"word":"feel","start":184.315,"end":184.555,"confidence":0.9980469,"punctuated_word":"feel","sentiment":"neutral","sentiment_score":0.06182503327727318},{"word":"free","start":184.555,"end":184.715,"confidence":1.0,"punctuated_word":"free","sentiment":"neutral","sentiment_score":0.11557185649871826},{"word":"to","start":184.715,"end":184.875,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.11329847574234007},{"word":"send","start":184.875,"end":185.11499,"confidence":0.99902344,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.08892496675252914},{"word":"me","start":185.11499,"end":185.19499,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.05657663941383362},{"word":"another","start":185.19499,"end":185.515,"confidence":1.0,"punctuated_word":"another","sentiment":"neutral","sentiment_score":0.060564279556274414},{"word":"email","start":185.515,"end":185.915,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.024243932217359543},{"word":"at","start":185.915,"end":186.075,"confidence":0.69628906,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.015345796942710876},{"word":"any","start":186.075,"end":186.47499,"confidence":0.96875,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.030523141846060753},{"word":"at","start":186.635,"end":186.715,"confidence":0.9111328,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.00493735633790493},{"word":"at","start":186.715,"end":186.795,"confidence":0.77246094,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.0010750554502010343},{"word":"other","start":186.795,"end":187.11499,"confidence":0.39697266,"punctuated_word":"other","sentiment":"neutral","sentiment_score":0.020858606323599815},{"word":"time","start":187.11499,"end":187.435,"confidence":0.94750977,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":0.03013133630156517},{"word":"it","start":187.435,"end":187.675,"confidence":0.8491211,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.11148237437009811},{"word":"it","start":187.675,"end":187.75499,"confidence":0.47265625,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.14479146897792816},{"word":"is","start":187.75499,"end":187.995,"confidence":0.9667969,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.16421642899513245},{"word":"fine","start":187.995,"end":188.495,"confidence":1.0,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.15575829148292542},{"word":"i","start":189.12999,"end":189.20999,"confidence":0.9838867,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.13501280546188354},{"word":"i","start":189.20999,"end":189.37,"confidence":0.7128906,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.12640078365802765},{"word":"just","start":189.37,"end":189.69,"confidence":0.5678711,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.1075579971075058},{"word":"i","start":189.76999,"end":189.93,"confidence":0.52197266,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.10702679306268692},{"word":"always","start":189.93,"end":190.33,"confidence":0.6894531,"punctuated_word":"always","sentiment":"neutral","sentiment_score":0.1329762488603592},{"word":"keep","start":190.33,"end":190.56999,"confidence":0.9921875,"punctuated_word":"keep","sentiment":"neutral","sentiment_score":0.14005763828754425},{"word":"them","start":190.56999,"end":190.81,"confidence":0.9682617,"punctuated_word":"them.","sentiment":"neutral","sentiment_score":0.08384755253791809},{"word":"i","start":190.81,"end":190.89,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06725203990936279},{"word":"don't","start":190.89,"end":191.12999,"confidence":0.99853516,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":0.06521181762218475},{"word":"delete","start":191.12999,"end":191.45,"confidence":0.99609375,"punctuated_word":"delete","sentiment":"neutral","sentiment_score":0.02005075290799141},{"word":"them","start":191.45,"end":191.69,"confidence":1.0,"punctuated_word":"them","sentiment":"neutral","sentiment_score":0.04136970639228821},{"word":"so","start":191.69,"end":191.84999,"confidence":0.7363281,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.0376930795609951},{"word":"that","start":191.84999,"end":192.09,"confidence":0.984375,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.05449766665697098},{"word":"when","start":192.09,"end":192.33,"confidence":0.8535156,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.04594501107931137},{"word":"the","start":192.33,"end":192.48999,"confidence":0.9741211,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05007755756378174},{"word":"time","start":192.48999,"end":192.81,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.03739611431956291},{"word":"comes","start":192.81,"end":193.04999,"confidence":0.9980469,"punctuated_word":"comes","sentiment":"neutral","sentiment_score":0.049733880907297134},{"word":"to","start":193.04999,"end":193.20999,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0391194149851799},{"word":"talk","start":193.20999,"end":193.45,"confidence":0.99902344,"punctuated_word":"talk","sentiment":"neutral","sentiment_score":0.03303655982017517},{"word":"to","start":193.45,"end":193.53,"confidence":0.99316406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03906825929880142},{"word":"people","start":193.53,"end":193.84999,"confidence":0.98706055,"punctuated_word":"people,","sentiment":"neutral","sentiment_score":0.04823578894138336},{"word":"i've","start":193.84999,"end":194.01,"confidence":0.9995117,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.06168774887919426},{"word":"got","start":194.01,"end":194.17,"confidence":0.9980469,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.07165750861167908},{"word":"them","start":194.17,"end":194.33,"confidence":1.0,"punctuated_word":"them","sentiment":"neutral","sentiment_score":0.04506425932049751},{"word":"there","start":194.33,"end":194.48999,"confidence":0.8251953,"punctuated_word":"there,","sentiment":"neutral","sentiment_score":0.06359861046075821},{"word":"and","start":194.48999,"end":194.65,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.06448416411876678},{"word":"i","start":194.65,"end":194.73,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05304443463683128},{"word":"can","start":194.73,"end":194.97,"confidence":0.9716797,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.054184820502996445},{"word":"remember","start":194.97,"end":195.37,"confidence":0.9980469,"punctuated_word":"remember","sentiment":"neutral","sentiment_score":0.04108671098947525},{"word":"who","start":195.37,"end":195.53,"confidence":0.99902344,"punctuated_word":"who","sentiment":"neutral","sentiment_score":0.014101281762123108},{"word":"i","start":195.53,"end":195.61,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.017200004309415817},{"word":"talked","start":195.61,"end":195.84999,"confidence":0.7133789,"punctuated_word":"talked","sentiment":"neutral","sentiment_score":0.02235090360045433},{"word":"to","start":195.84999,"end":196.09,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.018504280596971512},{"word":"then","start":196.09,"end":196.59,"confidence":0.98339844,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.043504975736141205},{"word":"yeah","start":202.355,"end":202.855,"confidence":0.91064453,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.00547670666128397},{"word":"that's","start":203.075,"end":203.39499,"confidence":0.83081055,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.016388658434152603},{"word":"fine","start":203.39499,"end":203.89499,"confidence":1.0,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":-0.016360610723495483},{"word":"yeah","start":205.31499,"end":205.795,"confidence":0.9909668,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04875652492046356},{"word":"yeah","start":205.795,"end":206.03499,"confidence":0.76586914,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.10996134579181673},{"word":"that's","start":206.03499,"end":206.355,"confidence":0.967041,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.270733118057251},{"word":"good","start":206.355,"end":206.59499,"confidence":0.9941406,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.29227158427238464},{"word":"all","start":206.59499,"end":206.75499,"confidence":0.984375,"punctuated_word":"All","sentiment":"neutral","sentiment_score":0.20827652513980863},{"word":"good","start":206.75499,"end":207.25499,"confidence":1.0,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.2849477529525757},{"word":"okay","start":208.67499,"end":209.075,"confidence":0.84399414,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.25832754373550415},{"word":"thank","start":209.075,"end":209.23499,"confidence":0.9892578,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5063062906265259},{"word":"you","start":209.23499,"end":209.39499,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4659501612186432},{"word":"thank","start":209.39499,"end":209.715,"confidence":0.98535156,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.435411274433136},{"word":"you","start":209.715,"end":209.95499,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4354352056980133},{"word":"thank","start":209.95499,"end":210.11499,"confidence":0.9428711,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.32545337080955505},{"word":"you","start":210.11499,"end":210.355,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2875418961048126},{"word":"okay","start":210.355,"end":210.67499,"confidence":0.7437744,"punctuated_word":"Okay.","sentiment":"positive","sentiment_score":0.67490553855896},{"word":"bye","start":210.67499,"end":210.83499,"confidence":0.9980469,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.21873487532138824},{"word":"bye","start":210.83499,"end":211.33499,"confidence":0.9946289,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.2258664220571518}],"paragraphs":{"transcript":"\nHello. Blake speaking. Good. Thanks. Mhmm.\n\nMhmm. Yeah. It's it's okay for now because we have a current provider, so I won't be looking, you know, to do anything different for at least another two years. Yeah. So all our three six five, everything, all our security, our firewall, their endpoint devices, and that, it's all managed through the external.\n\nIt's about the 20 what's the 20 it's probably around May or May in '28 because I think it will it will expire in July '28. That's two months before. Yeah. Before the ex so it expires in July 28. So if you make contact with me in around May, it would be the right timing because it I'm not, like, this is the first time we've used this company, so it's not guaranteed that I will resign with them.\n\nWe have to see how they go over the next two years sort of thing. No. They cover everything at the moment. Yes. So all our voice our voice systems, their cloud phone, our security firewall, they manage our Merakis for the Merakis and patching and everything like that.\n\nAll our Microsoft three six five licensing, everything like that, it's all managed through them. Yep. Yeah. I think I've got a email from you anyway as well. I I I remember getting some email maybe and saving it in my folder under the IT service provider so that if I anything ever changes, it's easy for me to find the email to reach back out to the companies I've spoke to before.\n\nYeah. But feel free to send me another email at any at at other time. It it is fine. I I just I always keep them. I don't delete them so that when the time comes to talk to people, I've got them there, and I can remember who I talked to then.\n\nYeah. That's fine. Yeah. Yeah. That's good.\n\nAll good. Okay. Thank you. Thank you. Thank you.\n\nOkay. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.48,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.037262409925460815},{"text":"Blake speaking.","start":0.71999997,"end":1.54,"sentiment":"neutral","sentiment_score":0.02545305248349905},{"text":"Good.","start":10.16,"end":10.48,"sentiment":"positive","sentiment_score":0.5418211221694946},{"text":"Thanks.","start":10.48,"end":10.98,"sentiment":"positive","sentiment_score":0.5589926242828369},{"text":"Mhmm.","start":21.865,"end":22.365,"sentiment":"neutral","sentiment_score":-0.0042343479581177235}],"sentiment":"neutral","sentiment_score":0.19745798556444547,"num_words":6,"start":0.48,"end":22.365},{"sentences":[{"text":"Mhmm.","start":37.2,"end":37.7,"sentiment":"neutral","sentiment_score":0.0070384349673986435},{"text":"Yeah.","start":67.815,"end":68.215,"sentiment":"neutral","sentiment_score":-0.014697277918457983},{"text":"It's it's okay for now because we have a current provider, so I won't be looking, you know, to do anything different for at least another two years.","start":68.215,"end":76.475,"sentiment":"neutral","sentiment_score":-0.1183382198214531},{"text":"Yeah.","start":78.854996,"end":79.175,"sentiment":"neutral","sentiment_score":0.023521676659584045},{"text":"So all our three six five, everything, all our security, our firewall, their endpoint devices, and that, it's all managed through the external.","start":79.175,"end":87.54,"sentiment":"neutral","sentiment_score":0.005487531666522441}],"sentiment":"neutral","sentiment_score":-0.05872952024003974,"num_words":54,"start":37.2,"end":87.54},{"sentences":[{"text":"It's about the 20 what's the 20 it's probably around May or May in '28 because I think it will it will expire in July '28.","start":95.075005,"end":106.69501,"sentiment":"neutral","sentiment_score":-0.04631953686475754},{"text":"That's two months before.","start":111.439995,"end":112.659996,"sentiment":"neutral","sentiment_score":-0.02372133731842041},{"text":"Yeah.","start":112.72,"end":113.119995,"sentiment":"neutral","sentiment_score":-0.017438460141420364},{"text":"Before the ex so it expires in July 28.","start":113.119995,"end":116.08,"sentiment":"neutral","sentiment_score":-0.05678605971237024},{"text":"So if you make contact with me in around May, it would be the right timing because it I'm not, like, this is the first time we've used this company, so it's not guaranteed that I will resign with them.","start":116.079994,"end":126.495,"sentiment":"neutral","sentiment_score":-0.10440190739464014}],"sentiment":"neutral","sentiment_score":-0.0750472825136967,"num_words":80,"start":95.075005,"end":126.495},{"sentences":[{"text":"We have to see how they go over the next two years sort of thing.","start":126.495,"end":129.795,"sentiment":"neutral","sentiment_score":-0.08266851678490639},{"text":"No.","start":140.16,"end":140.48,"sentiment":"neutral","sentiment_score":-0.1021670401096344},{"text":"They cover everything at the moment.","start":140.48,"end":142.26,"sentiment":"neutral","sentiment_score":-0.10174505909283955},{"text":"Yes.","start":144.48,"end":144.87999,"sentiment":"neutral","sentiment_score":0.04205768555402756},{"text":"So all our voice our voice systems, their cloud phone, our security firewall, they manage our Merakis for the Merakis and patching and everything like that.","start":144.87999,"end":155.695,"sentiment":"neutral","sentiment_score":0.030927696981682226}],"sentiment":"neutral","sentiment_score":-0.022581374272704124,"num_words":49,"start":126.495,"end":155.695},{"sentences":[{"text":"All our Microsoft three six five licensing, everything like that, it's all managed through them.","start":155.755,"end":160.175,"sentiment":"neutral","sentiment_score":0.039182540774345395},{"text":"Yep.","start":164.16,"end":164.66,"sentiment":"neutral","sentiment_score":0.2934262752532959},{"text":"Yeah.","start":166.48001,"end":166.98001,"sentiment":"neutral","sentiment_score":0.16057780385017395},{"text":"I think I've got a email from you anyway as well.","start":167.12001,"end":169.52,"sentiment":"neutral","sentiment_score":0.1401350274682045},{"text":"I I I remember getting some email maybe and saving it in my folder under the IT service provider so that if I anything ever changes, it's easy for me to find the email to reach back out to the companies I've spoke to before.","start":169.52,"end":182.495,"sentiment":"neutral","sentiment_score":0.1245659589767456}],"sentiment":"neutral","sentiment_score":0.11217391297017058,"num_words":73,"start":155.755,"end":182.495},{"sentences":[{"text":"Yeah.","start":183.75499,"end":184.155,"sentiment":"neutral","sentiment_score":0.08307540416717529},{"text":"But feel free to send me another email at any at at other time.","start":184.155,"end":187.435,"sentiment":"neutral","sentiment_score":0.04804549725460155},{"text":"It it is fine.","start":187.435,"end":188.495,"sentiment":"neutral","sentiment_score":0.14406214095652103},{"text":"I I just I always keep them.","start":189.12999,"end":190.81,"sentiment":"neutral","sentiment_score":0.11898283128227506},{"text":"I don't delete them so that when the time comes to talk to people, I've got them there, and I can remember who I talked to then.","start":190.81,"end":196.59,"sentiment":"neutral","sentiment_score":0.04441323531446634}],"sentiment":"neutral","sentiment_score":0.06347166230234336,"num_words":53,"start":183.75499,"end":196.59},{"sentences":[{"text":"Yeah.","start":202.355,"end":202.855,"sentiment":"neutral","sentiment_score":-0.00547670666128397},{"text":"That's fine.","start":203.075,"end":203.89499,"sentiment":"neutral","sentiment_score":-0.016374634578824043},{"text":"Yeah.","start":205.31499,"end":205.795,"sentiment":"neutral","sentiment_score":0.04875652492046356},{"text":"Yeah.","start":205.795,"end":206.03499,"sentiment":"neutral","sentiment_score":0.10996134579181673},{"text":"That's good.","start":206.03499,"end":206.59499,"sentiment":"neutral","sentiment_score":0.2815023511648178}],"sentiment":"neutral","sentiment_score":0.09764237103185483,"num_words":7,"start":202.355,"end":206.59499},{"sentences":[{"text":"All good.","start":206.59499,"end":207.25499,"sentiment":"neutral","sentiment_score":0.24661213904619217},{"text":"Okay.","start":208.67499,"end":209.075,"sentiment":"neutral","sentiment_score":0.25832754373550415},{"text":"Thank you.","start":209.075,"end":209.39499,"sentiment":"positive","sentiment_score":0.48612822592258453},{"text":"Thank you.","start":209.39499,"end":209.95499,"sentiment":"positive","sentiment_score":0.43542324006557465},{"text":"Thank you.","start":209.95499,"end":210.355,"sentiment":"neutral","sentiment_score":0.30649763345718384}],"sentiment":"positive","sentiment_score":0.3564055578576194,"num_words":9,"start":206.59499,"end":210.355},{"sentences":[{"text":"Okay.","start":210.355,"end":210.67499,"sentiment":"positive","sentiment_score":0.67490553855896},{"text":"Bye bye.","start":210.67499,"end":211.33499,"sentiment":"neutral","sentiment_score":0.22230064868927002}],"sentiment":"positive","sentiment_score":0.3731689453125,"num_words":3,"start":210.355,"end":211.33499}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Blake speaking.\n\nChannel 0: Yeah. Good afternoon. Lee, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Good. Thanks.\n\nChannel 0: Alright. Okay. That's wonderful. Lee, I am not so sure if you can still remember the company because the last time that we touched base with you, it was February of this year. And\n\nChannel 1: Mhmm.\n\nChannel 0: during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, sir, it's Cloud Solution IT.\n\nChannel 1: Mhmm.\n\nChannel 0: We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, PowerApps, and many more. And the reason for my call today, Lee, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping\n\nChannel 1: Yeah.\n\nChannel 0: sir?\n\nChannel 1: It's it's okay for now because we have a current provider, so I won't\n\nChannel 0: Mhmm.\n\nChannel 1: be looking, you know, to do anything different for at least another two years.\n\nChannel 0: Alright. Yep.\n\nChannel 1: Yeah.\n\nChannel 0: Actually,\n\nChannel 1: So all\n\nChannel 0: sir,\n\nChannel 1: our\n\nChannel 0: we\n\nChannel 1: three six\n\nChannel 0: I'm\n\nChannel 1: five,\n\nChannel 0: I'm sorry.\n\nChannel 1: everything, all our security, our firewall, their endpoint devices, and that, it's all managed through the external.\n\nChannel 0: Uh-huh. Yes, sir. So the right time, sir, to call you back, that would be\n\nChannel 1: It's\n\nChannel 0: 20\n\nChannel 1: about\n\nChannel 0: twenty\n\nChannel 1: the 20 what's the 20 it's probably\n\nChannel 0: '8.\n\nChannel 1: around\n\nChannel 0: That is\n\nChannel 1: May\n\nChannel 0: it.\n\nChannel 1: or May in '28 because I think it will it will expire in July '28.\n\nChannel 0: Mhmm. Two two months after the expiration.\n\nChannel 1: That's\n\nChannel 0: Yeah.\n\nChannel 1: two\n\nChannel 0: Alright.\n\nChannel 1: months\n\nChannel 0: Okay.\n\nChannel 1: before. Yeah. Before the\n\nChannel 0: That's\n\nChannel 1: ex\n\nChannel 0: a month\n\nChannel 1: so\n\nChannel 0: before.\n\nChannel 1: it expires in July 28. So if you make contact with me in around May, it would be the right timing because it I'm not, like, this is the first time we've used this company, so\n\nChannel 0: Mhmm.\n\nChannel 1: it's not guaranteed that I will resign with them. We have to\n\nChannel 0: Mhmm.\n\nChannel 1: see how they go over the next two years sort of thing.\n\nChannel 0: But I have a for this requirement, sir, that for example, you have a requirements that your current MSP may not\n\nChannel 1: No.\n\nChannel 0: help\n\nChannel 1: They cover\n\nChannel 0: you with.\n\nChannel 1: everything at the moment.\n\nChannel 0: Alright. So so everything\n\nChannel 1: Yes.\n\nChannel 0: is\n\nChannel 1: So all our voice our voice systems, their cloud phone, our security\n\nChannel 0: mhmm.\n\nChannel 1: firewall, they manage our Merakis\n\nChannel 0: Mhmm.\n\nChannel 1: for the Merakis and patching and everything like that. All our Microsoft three six five licensing, everything like that, it's all managed through them.\n\nChannel 0: Alright. Yeah. Okay. I'll be happy to call you back again on\n\nChannel 1: Yep.\n\nChannel 0: May 2028, sir.\n\nChannel 1: Yeah. I think I've got a email from you anyway as well. I I I remember\n\nChannel 0: Okay.\n\nChannel 1: getting some\n\nChannel 0: Mhmm.\n\nChannel 1: email maybe and saving it in my folder under the IT service\n\nChannel 0: Yep.\n\nChannel 1: provider so that if I anything ever changes, it's easy for me to find the email to reach back out to the companies I've spoke to before.\n\nChannel 0: Yes, sir.\n\nChannel 1: Yeah.\n\nChannel 0: I I\n\nChannel 1: But\n\nChannel 0: think\n\nChannel 1: feel\n\nChannel 0: I was\n\nChannel 1: free\n\nChannel 0: able\n\nChannel 1: to send\n\nChannel 0: to send\n\nChannel 1: me another\n\nChannel 0: you.\n\nChannel 1: email at any\n\nChannel 0: Yep.\n\nChannel 1: at at other time. It it is fine. I I just I always keep them. I don't delete them so that when the time\n\nChannel 0: Yeah.\n\nChannel 1: comes to talk to people, I've got them there, and I can remember who I talked to then.\n\nChannel 0: Maybe I can put you on our or send you an email every six months just in case\n\nChannel 1: Yeah.\n\nChannel 0: or\n\nChannel 1: That's\n\nChannel 0: you\n\nChannel 1: fine.\n\nChannel 0: you you may not work at our company. Alright?\n\nChannel 1: Yeah. Yeah. That's good. All\n\nChannel 0: Alright.\n\nChannel 1: good.\n\nChannel 0: Okay. Thank you,\n\nChannel 1: Okay.\n\nChannel 0: Lee. Alright.\n\nChannel 1: Thank\n\nChannel 0: Nice\n\nChannel 1: you.\n\nChannel 0: talking\n\nChannel 1: Thank you.\n\nChannel 0: to you.\n\nChannel 1: Thank\n\nChannel 0: Alright.\n\nChannel 1: you.\n\nChannel 0: Thank\n\nChannel 1: Okay.\n\nChannel 0: you. Alright.\n\nChannel 1: Bye bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.48,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.037262409925460815},{"text":"Blake speaking.","start":0.71999997,"end":1.54,"sentiment":"neutral","sentiment_score":0.02545305248349905}],"sentiment":"neutral","sentiment_score":0.029389504964152973,"channel":1,"num_words":3,"start":0.48,"end":1.54},{"sentences":[{"text":"Yeah.","start":2.96,"end":3.28,"sentiment":"neutral","sentiment_score":0.14209869503974917},{"text":"Good afternoon.","start":3.28,"end":4.02,"sentiment":"positive","sentiment_score":0.44364669919013977},{"text":"Lee, it's Ronald from Cloud Solution IT.","start":4.56,"end":8.26,"sentiment":"neutral","sentiment_score":0.3080956552709852},{"text":"How are you doing today?","start":8.88,"end":10.099999,"sentiment":"neutral","sentiment_score":0.31390289664268495}],"sentiment":"neutral","sentiment_score":0.31703841090202334,"channel":0,"num_words":15,"start":2.96,"end":10.099999},{"sentences":[{"text":"Good.","start":10.16,"end":10.48,"sentiment":"positive","sentiment_score":0.5418211221694946},{"text":"Thanks.","start":10.48,"end":10.98,"sentiment":"positive","sentiment_score":0.5589926242828369}],"sentiment":"positive","sentiment_score":0.5504068732261658,"channel":1,"num_words":2,"start":10.16,"end":10.98},{"sentences":[{"text":"Alright.","start":11.679999,"end":12.0,"sentiment":"positive","sentiment_score":0.38506561517715454},{"text":"Okay.","start":12.0,"end":12.24,"sentiment":"positive","sentiment_score":0.5320963263511658},{"text":"That's wonderful.","start":12.24,"end":12.98,"sentiment":"positive","sentiment_score":0.7206348478794098},{"text":"Lee, I am not so sure if you can still remember the company because the last time that we touched base with you, it was February of this year.","start":13.825001,"end":21.365,"sentiment":"neutral","sentiment_score":-0.018168821866656172},{"text":"And","start":21.744999,"end":22.244999,"sentiment":"neutral","sentiment_score":-0.02008710242807865}],"sentiment":"neutral","sentiment_score":0.05327790296253036,"channel":0,"num_words":34,"start":11.679999,"end":22.244999},{"sentences":[{"text":"Mhmm.","start":21.865,"end":22.365,"sentiment":"neutral","sentiment_score":-0.0042343479581177235}],"sentiment":"neutral","sentiment_score":-0.0042343479581177235,"channel":1,"num_words":1,"start":21.865,"end":22.365},{"sentences":[{"text":"during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services.","start":22.625,"end":32.26,"sentiment":"neutral","sentiment_score":0.03843642456027178},{"text":"Name of the company again, sir, it's Cloud Solution IT.","start":33.12,"end":36.5,"sentiment":"neutral","sentiment_score":0.042041102424263954}],"sentiment":"neutral","sentiment_score":0.03943772396693627,"channel":0,"num_words":36,"start":22.625,"end":36.5},{"sentences":[{"text":"Mhmm.","start":37.2,"end":37.7,"sentiment":"neutral","sentiment_score":0.0070384349673986435}],"sentiment":"neutral","sentiment_score":0.0070384349673986435,"channel":1,"num_words":1,"start":37.2,"end":37.7},{"sentences":[{"text":"We are a managed service provider.","start":37.36,"end":39.62,"sentiment":"neutral","sentiment_score":0.040097801014781},{"text":"We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, PowerApps, and many more.","start":40.325,"end":54.265,"sentiment":"neutral","sentiment_score":0.07935061778586644},{"text":"And the reason for my call today, Lee, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference.","start":54.570004,"end":65.15,"sentiment":"neutral","sentiment_score":0.04533962296479712},{"text":"And we're hoping","start":65.85,"end":67.130005,"sentiment":"neutral","sentiment_score":-0.010973981892069181}],"sentiment":"neutral","sentiment_score":0.05570165507202601,"channel":0,"num_words":66,"start":37.36,"end":67.130005},{"sentences":[{"text":"Yeah.","start":67.815,"end":68.215,"sentiment":"neutral","sentiment_score":-0.014697277918457983}],"sentiment":"neutral","sentiment_score":-0.014697277918457983,"channel":1,"num_words":1,"start":67.815,"end":68.215},{"sentences":[{"text":"sir?","start":67.875,"end":68.375,"sentiment":"neutral","sentiment_score":-0.023145614191889763}],"sentiment":"neutral","sentiment_score":-0.023145614191889763,"channel":0,"num_words":1,"start":67.875,"end":68.375},{"sentences":[{"text":"It's it's okay for now because we have a current provider, so I won't","start":68.215,"end":72.455,"sentiment":"neutral","sentiment_score":-0.07006802729197911}],"sentiment":"neutral","sentiment_score":-0.07006802729197911,"channel":1,"num_words":14,"start":68.215,"end":72.455},{"sentences":[{"text":"Mhmm.","start":72.355,"end":72.855,"sentiment":"neutral","sentiment_score":-0.10647913813591003}],"sentiment":"neutral","sentiment_score":-0.10647913813591003,"channel":0,"num_words":1,"start":72.355,"end":72.855},{"sentences":[{"text":"be looking, you know, to do anything different for at least another two years.","start":72.455,"end":76.475,"sentiment":"neutral","sentiment_score":-0.16660841235092708}],"sentiment":"neutral","sentiment_score":-0.16660841235092708,"channel":1,"num_words":14,"start":72.455,"end":76.475},{"sentences":[{"text":"Alright.","start":77.795,"end":78.295,"sentiment":"neutral","sentiment_score":0.02153305523097515},{"text":"Yep.","start":78.835,"end":79.155,"sentiment":"neutral","sentiment_score":0.020487144589424133}],"sentiment":"neutral","sentiment_score":0.021010099910199642,"channel":0,"num_words":2,"start":77.795,"end":79.155},{"sentences":[{"text":"Yeah.","start":78.854996,"end":79.175,"sentiment":"neutral","sentiment_score":0.023521676659584045}],"sentiment":"neutral","sentiment_score":0.023521676659584045,"channel":1,"num_words":1,"start":78.854996,"end":79.175},{"sentences":[{"text":"Actually,","start":79.155,"end":79.475,"sentiment":"neutral","sentiment_score":0.004934328608214855}],"sentiment":"neutral","sentiment_score":0.004934328608214855,"channel":0,"num_words":1,"start":79.155,"end":79.475},{"sentences":[{"text":"So all","start":79.175,"end":79.655,"sentiment":"neutral","sentiment_score":-0.0037233075127005577}],"sentiment":"neutral","sentiment_score":-0.0037233075127005577,"channel":1,"num_words":2,"start":79.175,"end":79.655},{"sentences":[{"text":"sir,","start":79.475,"end":79.875,"sentiment":"neutral","sentiment_score":-0.0018349699676036837}],"sentiment":"neutral","sentiment_score":-0.0018349699676036837,"channel":0,"num_words":1,"start":79.475,"end":79.875},{"sentences":[{"text":"our","start":79.655,"end":79.92,"sentiment":"neutral","sentiment_score":-0.014435550197958946}],"sentiment":"neutral","sentiment_score":-0.014435550197958946,"channel":1,"num_words":1,"start":79.655,"end":79.92},{"sentences":[{"text":"we","start":79.875,"end":80.195,"sentiment":"neutral","sentiment_score":0.00003410503268241882}],"sentiment":"neutral","sentiment_score":0.00003410503268241882,"channel":0,"num_words":1,"start":79.875,"end":80.195},{"sentences":[{"text":"three six","start":80.0,"end":80.4,"sentiment":"neutral","sentiment_score":-0.0046871257945895195}],"sentiment":"neutral","sentiment_score":-0.0046871257945895195,"channel":1,"num_words":2,"start":80.0,"end":80.4},{"sentences":[{"text":"I'm","start":80.3275,"end":80.46,"sentiment":"neutral","sentiment_score":0.0003239524958189577}],"sentiment":"neutral","sentiment_score":0.0003239524958189577,"channel":0,"num_words":1,"start":80.3275,"end":80.46},{"sentences":[{"text":"five,","start":80.4,"end":80.88,"sentiment":"neutral","sentiment_score":-0.0020930003374814987}],"sentiment":"neutral","sentiment_score":-0.0020930003374814987,"channel":1,"num_words":1,"start":80.4,"end":80.88},{"sentences":[{"text":"I'm sorry.","start":80.46,"end":81.36,"sentiment":"neutral","sentiment_score":-0.013068960048258305}],"sentiment":"neutral","sentiment_score":-0.013068960048258305,"channel":0,"num_words":2,"start":80.46,"end":81.36},{"sentences":[{"text":"everything, all our security, our firewall, their endpoint devices, and that, it's all managed through the external.","start":80.88,"end":87.54,"sentiment":"neutral","sentiment_score":0.009386037969413926}],"sentiment":"neutral","sentiment_score":0.009386037969413926,"channel":1,"num_words":17,"start":80.88,"end":87.54},{"sentences":[{"text":"Uh-huh.","start":89.18,"end":89.68,"sentiment":"neutral","sentiment_score":-0.013325154781341553},{"text":"Yes, sir.","start":89.74,"end":90.38,"sentiment":"neutral","sentiment_score":0.02619393076747656},{"text":"So the right time, sir, to call you back, that would be","start":90.38,"end":94.0,"sentiment":"neutral","sentiment_score":-0.004616953384053583}],"sentiment":"neutral","sentiment_score":-0.0010893822570020955,"channel":0,"num_words":15,"start":89.18,"end":94.0},{"sentences":[{"text":"It's","start":95.075005,"end":95.395004,"sentiment":"neutral","sentiment_score":-0.016940858215093613}],"sentiment":"neutral","sentiment_score":-0.016940858215093613,"channel":1,"num_words":1,"start":95.075005,"end":95.395004},{"sentences":[{"text":"20","start":95.085,"end":95.585,"sentiment":"neutral","sentiment_score":-0.013243261724710464}],"sentiment":"neutral","sentiment_score":-0.013243261724710464,"channel":0,"num_words":1,"start":95.085,"end":95.585},{"sentences":[{"text":"about","start":95.395004,"end":95.895004,"sentiment":"neutral","sentiment_score":-0.019947748631238937}],"sentiment":"neutral","sentiment_score":-0.019947748631238937,"channel":1,"num_words":1,"start":95.395004,"end":95.895004},{"sentences":[{"text":"twenty","start":96.045,"end":96.545,"sentiment":"neutral","sentiment_score":-0.0148131363093853}],"sentiment":"neutral","sentiment_score":-0.0148131363093853,"channel":0,"num_words":1,"start":96.045,"end":96.545},{"sentences":[{"text":"the 20 what's the 20 it's probably","start":96.755005,"end":99.235,"sentiment":"neutral","sentiment_score":-0.020550003807459558}],"sentiment":"neutral","sentiment_score":-0.020550003807459558,"channel":1,"num_words":7,"start":96.755005,"end":99.235},{"sentences":[{"text":"'8.","start":99.085,"end":99.405,"sentiment":"neutral","sentiment_score":-0.013542970642447472}],"sentiment":"neutral","sentiment_score":-0.013542970642447472,"channel":0,"num_words":1,"start":99.085,"end":99.405},{"sentences":[{"text":"around","start":99.235,"end":99.635,"sentiment":"neutral","sentiment_score":-0.01505698263645172}],"sentiment":"neutral","sentiment_score":-0.01505698263645172,"channel":1,"num_words":1,"start":99.235,"end":99.635},{"sentences":[{"text":"That is","start":99.405,"end":99.645004,"sentiment":"neutral","sentiment_score":-0.02353072352707386}],"sentiment":"neutral","sentiment_score":-0.02353072352707386,"channel":0,"num_words":2,"start":99.405,"end":99.645004},{"sentences":[{"text":"May","start":99.635,"end":100.035,"sentiment":"neutral","sentiment_score":-0.01874632202088833}],"sentiment":"neutral","sentiment_score":-0.01874632202088833,"channel":1,"num_words":1,"start":99.635,"end":100.035},{"sentences":[{"text":"it.","start":99.645004,"end":100.145004,"sentiment":"neutral","sentiment_score":-0.027885250747203827}],"sentiment":"neutral","sentiment_score":-0.027885250747203827,"channel":0,"num_words":1,"start":99.645004,"end":100.145004},{"sentences":[{"text":"or May in '28 because I think it will it will expire in July '28.","start":100.035,"end":106.69501,"sentiment":"neutral","sentiment_score":-0.0659844013551871}],"sentiment":"neutral","sentiment_score":-0.0659844013551871,"channel":1,"num_words":15,"start":100.035,"end":106.69501},{"sentences":[{"text":"Mhmm.","start":107.565,"end":108.065,"sentiment":"neutral","sentiment_score":-0.021180488169193268},{"text":"Two two months after the expiration.","start":109.33,"end":111.03,"sentiment":"neutral","sentiment_score":-0.04941942604879538}],"sentiment":"neutral","sentiment_score":-0.04538529206599508,"channel":0,"num_words":7,"start":107.565,"end":111.03},{"sentences":[{"text":"That's","start":111.439995,"end":111.68,"sentiment":"neutral","sentiment_score":-0.030058017000555992}],"sentiment":"neutral","sentiment_score":-0.030058017000555992,"channel":1,"num_words":1,"start":111.439995,"end":111.68},{"sentences":[{"text":"Yeah.","start":111.490005,"end":111.73,"sentiment":"neutral","sentiment_score":-0.018387887626886368}],"sentiment":"neutral","sentiment_score":-0.018387887626886368,"channel":0,"num_words":1,"start":111.490005,"end":111.73},{"sentences":[{"text":"two","start":111.68,"end":111.92,"sentiment":"neutral","sentiment_score":-0.02089465595781803}],"sentiment":"neutral","sentiment_score":-0.02089465595781803,"channel":1,"num_words":1,"start":111.68,"end":111.92},{"sentences":[{"text":"Alright.","start":111.73,"end":112.05,"sentiment":"neutral","sentiment_score":-0.014922639355063438}],"sentiment":"neutral","sentiment_score":-0.014922639355063438,"channel":0,"num_words":1,"start":111.73,"end":112.05},{"sentences":[{"text":"months","start":111.92,"end":112.159996,"sentiment":"neutral","sentiment_score":-0.019907381385564804}],"sentiment":"neutral","sentiment_score":-0.019907381385564804,"channel":1,"num_words":1,"start":111.92,"end":112.159996},{"sentences":[{"text":"Okay.","start":112.05,"end":112.55,"sentiment":"neutral","sentiment_score":-0.022014886140823364}],"sentiment":"neutral","sentiment_score":-0.022014886140823364,"channel":0,"num_words":1,"start":112.05,"end":112.55},{"sentences":[{"text":"before.","start":112.159996,"end":112.659996,"sentiment":"neutral","sentiment_score":-0.024025294929742813},{"text":"Yeah.","start":112.72,"end":113.119995,"sentiment":"neutral","sentiment_score":-0.017438460141420364},{"text":"Before the","start":113.119995,"end":113.84,"sentiment":"neutral","sentiment_score":-0.023807075805962086}],"sentiment":"neutral","sentiment_score":-0.022269476670771837,"channel":1,"num_words":4,"start":112.159996,"end":113.84},{"sentences":[{"text":"That's","start":113.57,"end":113.89,"sentiment":"neutral","sentiment_score":-0.04203088209033013}],"sentiment":"neutral","sentiment_score":-0.04203088209033013,"channel":0,"num_words":1,"start":113.57,"end":113.89},{"sentences":[{"text":"ex","start":113.84,"end":113.95999,"sentiment":"neutral","sentiment_score":-0.07849898934364319}],"sentiment":"neutral","sentiment_score":-0.07849898934364319,"channel":1,"num_words":1,"start":113.84,"end":113.95999},{"sentences":[{"text":"a month","start":113.89,"end":114.29,"sentiment":"neutral","sentiment_score":-0.04913979396224022}],"sentiment":"neutral","sentiment_score":-0.04913979396224022,"channel":0,"num_words":2,"start":113.89,"end":114.29},{"sentences":[{"text":"so","start":114.079994,"end":114.32,"sentiment":"neutral","sentiment_score":-0.05306754261255264}],"sentiment":"neutral","sentiment_score":-0.05306754261255264,"channel":1,"num_words":1,"start":114.079994,"end":114.32},{"sentences":[{"text":"before.","start":114.29,"end":114.79,"sentiment":"neutral","sentiment_score":-0.048032231628894806}],"sentiment":"neutral","sentiment_score":-0.048032231628894806,"channel":0,"num_words":1,"start":114.29,"end":114.79},{"sentences":[{"text":"it expires in July 28.","start":114.32,"end":116.08,"sentiment":"neutral","sentiment_score":-0.06637877076864243},{"text":"So if you make contact with me in around May, it would be the right timing because it I'm not, like, this is the first time we've used this company, so","start":116.079994,"end":123.935,"sentiment":"neutral","sentiment_score":-0.05825233132007622}],"sentiment":"neutral","sentiment_score":-0.059381003465710416,"channel":1,"num_words":36,"start":114.32,"end":123.935},{"sentences":[{"text":"Mhmm.","start":123.735,"end":124.235,"sentiment":"neutral","sentiment_score":-0.10611485689878464}],"sentiment":"neutral","sentiment_score":-0.10611485689878464,"channel":0,"num_words":1,"start":123.735,"end":124.235},{"sentences":[{"text":"it's not guaranteed that I will resign with them.","start":123.935,"end":126.495,"sentiment":"neutral","sentiment_score":-0.2633615583181381},{"text":"We have to","start":126.495,"end":127.055,"sentiment":"neutral","sentiment_score":-0.1169549102584521}],"sentiment":"neutral","sentiment_score":-0.2267598963032166,"channel":1,"num_words":12,"start":123.935,"end":127.055},{"sentences":[{"text":"Mhmm.","start":127.015,"end":127.515,"sentiment":"neutral","sentiment_score":-0.0834786668419838}],"sentiment":"neutral","sentiment_score":-0.0834786668419838,"channel":0,"num_words":1,"start":127.015,"end":127.515},{"sentences":[{"text":"see how they go over the next two years sort of thing.","start":127.055,"end":129.795,"sentiment":"neutral","sentiment_score":-0.07409691841651996}],"sentiment":"neutral","sentiment_score":-0.07409691841651996,"channel":1,"num_words":12,"start":127.055,"end":129.795},{"sentences":[{"text":"But I have a for this requirement, sir, that for example, you have a requirements that your current MSP may not","start":130.215,"end":139.14,"sentiment":"neutral","sentiment_score":-0.06702247120085217}],"sentiment":"neutral","sentiment_score":-0.06702247120085217,"channel":0,"num_words":21,"start":130.215,"end":139.14},{"sentences":[{"text":"No.","start":140.16,"end":140.48,"sentiment":"neutral","sentiment_score":-0.1021670401096344}],"sentiment":"neutral","sentiment_score":-0.1021670401096344,"channel":1,"num_words":1,"start":140.16,"end":140.48},{"sentences":[{"text":"help","start":140.42,"end":140.66,"sentiment":"neutral","sentiment_score":-0.08304843306541443}],"sentiment":"neutral","sentiment_score":-0.08304843306541443,"channel":0,"num_words":1,"start":140.42,"end":140.66},{"sentences":[{"text":"They cover","start":140.48,"end":140.95999,"sentiment":"neutral","sentiment_score":-0.10578778013586998}],"sentiment":"neutral","sentiment_score":-0.10578778013586998,"channel":1,"num_words":2,"start":140.48,"end":140.95999},{"sentences":[{"text":"you with.","start":140.66,"end":141.4,"sentiment":"neutral","sentiment_score":-0.12956902012228966}],"sentiment":"neutral","sentiment_score":-0.12956902012228966,"channel":0,"num_words":2,"start":140.66,"end":141.4},{"sentences":[{"text":"everything at the moment.","start":140.95999,"end":142.26,"sentiment":"neutral","sentiment_score":-0.09972369857132435}],"sentiment":"neutral","sentiment_score":-0.09972369857132435,"channel":1,"num_words":4,"start":140.95999,"end":142.26},{"sentences":[{"text":"Alright.","start":143.38,"end":143.88,"sentiment":"neutral","sentiment_score":0.017328891903162003},{"text":"So so everything","start":144.02,"end":144.81999,"sentiment":"neutral","sentiment_score":0.021487754459182423}],"sentiment":"neutral","sentiment_score":0.020448038820177317,"channel":0,"num_words":4,"start":143.38,"end":144.81999},{"sentences":[{"text":"Yes.","start":144.48,"end":144.87999,"sentiment":"neutral","sentiment_score":0.04205768555402756}],"sentiment":"neutral","sentiment_score":0.04205768555402756,"channel":1,"num_words":1,"start":144.48,"end":144.87999},{"sentences":[{"text":"is","start":144.81999,"end":145.22,"sentiment":"neutral","sentiment_score":0.029345853254199028}],"sentiment":"neutral","sentiment_score":0.029345853254199028,"channel":0,"num_words":1,"start":144.81999,"end":145.22},{"sentences":[{"text":"So all our voice our voice systems, their cloud phone, our security","start":144.87999,"end":149.85501,"sentiment":"neutral","sentiment_score":0.03518566054602464}],"sentiment":"neutral","sentiment_score":0.03518566054602464,"channel":1,"num_words":12,"start":144.87999,"end":149.85501},{"sentences":[{"text":"mhmm.","start":149.62,"end":150.12,"sentiment":"neutral","sentiment_score":0.03546266630291939}],"sentiment":"neutral","sentiment_score":0.03546266630291939,"channel":0,"num_words":1,"start":149.62,"end":150.12},{"sentences":[{"text":"firewall, they manage our Merakis","start":150.07501,"end":152.57501,"sentiment":"neutral","sentiment_score":0.025604484602808952}],"sentiment":"neutral","sentiment_score":0.025604484602808952,"channel":1,"num_words":5,"start":150.07501,"end":152.57501},{"sentences":[{"text":"Mhmm.","start":152.235,"end":152.735,"sentiment":"neutral","sentiment_score":0.03460140898823738}],"sentiment":"neutral","sentiment_score":0.03460140898823738,"channel":0,"num_words":1,"start":152.235,"end":152.735},{"sentences":[{"text":"for the Merakis and patching and everything like that.","start":152.71501,"end":155.695,"sentiment":"neutral","sentiment_score":0.02820775243971083},{"text":"All our Microsoft three six five licensing, everything like that, it's all managed through them.","start":155.755,"end":160.175,"sentiment":"neutral","sentiment_score":0.039182540774345395}],"sentiment":"neutral","sentiment_score":0.03506699514885744,"channel":1,"num_words":24,"start":152.71501,"end":160.175},{"sentences":[{"text":"Alright.","start":160.875,"end":161.375,"sentiment":"neutral","sentiment_score":0.11204451322555542},{"text":"Yeah.","start":161.515,"end":161.675,"sentiment":"neutral","sentiment_score":0.12136143445968628},{"text":"Okay.","start":161.675,"end":162.155,"sentiment":"neutral","sentiment_score":0.18468153476715088},{"text":"I'll be happy to call you back again on","start":162.155,"end":164.495,"sentiment":"positive","sentiment_score":0.45595282647344804}],"sentiment":"positive","sentiment_score":0.37680524339278537,"channel":0,"num_words":12,"start":160.875,"end":164.495},{"sentences":[{"text":"Yep.","start":164.16,"end":164.66,"sentiment":"neutral","sentiment_score":0.2934262752532959}],"sentiment":"neutral","sentiment_score":0.2934262752532959,"channel":1,"num_words":1,"start":164.16,"end":164.66},{"sentences":[{"text":"May 2028, sir.","start":165.115,"end":166.735,"sentiment":"neutral","sentiment_score":0.24663585424423218}],"sentiment":"neutral","sentiment_score":0.24663585424423218,"channel":0,"num_words":3,"start":165.115,"end":166.735},{"sentences":[{"text":"Yeah.","start":166.48001,"end":166.98001,"sentiment":"neutral","sentiment_score":0.16057780385017395},{"text":"I think I've got a email from you anyway as well.","start":167.12001,"end":169.52,"sentiment":"neutral","sentiment_score":0.1401350274682045},{"text":"I I I remember","start":169.52,"end":170.58,"sentiment":"neutral","sentiment_score":0.08740170300006866}],"sentiment":"neutral","sentiment_score":0.12822936987504363,"channel":1,"num_words":16,"start":166.48001,"end":170.58},{"sentences":[{"text":"Okay.","start":170.68,"end":171.18,"sentiment":"neutral","sentiment_score":0.11059172451496124}],"sentiment":"neutral","sentiment_score":0.11059172451496124,"channel":0,"num_words":1,"start":170.68,"end":171.18},{"sentences":[{"text":"getting some","start":170.96,"end":171.6,"sentiment":"neutral","sentiment_score":0.11576072126626968}],"sentiment":"neutral","sentiment_score":0.11576072126626968,"channel":1,"num_words":2,"start":170.96,"end":171.6},{"sentences":[{"text":"Mhmm.","start":171.48,"end":171.98,"sentiment":"neutral","sentiment_score":0.1006939336657524}],"sentiment":"neutral","sentiment_score":0.1006939336657524,"channel":0,"num_words":1,"start":171.48,"end":171.98},{"sentences":[{"text":"email maybe and saving it in my folder under the IT service","start":171.6,"end":175.68001,"sentiment":"neutral","sentiment_score":0.10655413133402665}],"sentiment":"neutral","sentiment_score":0.10655413133402665,"channel":1,"num_words":12,"start":171.6,"end":175.68001},{"sentences":[{"text":"Yep.","start":175.23999,"end":175.73999,"sentiment":"neutral","sentiment_score":0.10509464144706726}],"sentiment":"neutral","sentiment_score":0.10509464144706726,"channel":0,"num_words":1,"start":175.23999,"end":175.73999},{"sentences":[{"text":"provider so that if I anything ever changes, it's easy for me to find the email to reach back out to the companies I've spoke to before.","start":175.68001,"end":182.495,"sentiment":"neutral","sentiment_score":0.13872927123749698}],"sentiment":"neutral","sentiment_score":0.13872927123749698,"channel":1,"num_words":27,"start":175.68001,"end":182.495},{"sentences":[{"text":"Yes, sir.","start":183.175,"end":183.89499,"sentiment":"neutral","sentiment_score":0.08291437476873398}],"sentiment":"neutral","sentiment_score":0.08291437476873398,"channel":0,"num_words":2,"start":183.175,"end":183.89499},{"sentences":[{"text":"Yeah.","start":183.75499,"end":184.155,"sentiment":"neutral","sentiment_score":0.08307540416717529}],"sentiment":"neutral","sentiment_score":0.08307540416717529,"channel":1,"num_words":1,"start":183.75499,"end":184.155},{"sentences":[{"text":"I I","start":183.89499,"end":184.215,"sentiment":"neutral","sentiment_score":0.06709840707480907}],"sentiment":"neutral","sentiment_score":0.06709840707480907,"channel":0,"num_words":2,"start":183.89499,"end":184.215},{"sentences":[{"text":"But","start":184.155,"end":184.315,"sentiment":"neutral","sentiment_score":0.04876048490405083}],"sentiment":"neutral","sentiment_score":0.04876048490405083,"channel":1,"num_words":1,"start":184.155,"end":184.315},{"sentences":[{"text":"think","start":184.215,"end":184.455,"sentiment":"neutral","sentiment_score":0.03613784909248352}],"sentiment":"neutral","sentiment_score":0.03613784909248352,"channel":0,"num_words":1,"start":184.215,"end":184.455},{"sentences":[{"text":"feel","start":184.315,"end":184.555,"sentiment":"neutral","sentiment_score":0.06182503327727318}],"sentiment":"neutral","sentiment_score":0.06182503327727318,"channel":1,"num_words":1,"start":184.315,"end":184.555},{"sentences":[{"text":"I was","start":184.455,"end":184.69499,"sentiment":"neutral","sentiment_score":0.07899045944213867}],"sentiment":"neutral","sentiment_score":0.07899045944213867,"channel":0,"num_words":2,"start":184.455,"end":184.69499},{"sentences":[{"text":"free","start":184.555,"end":184.715,"sentiment":"neutral","sentiment_score":0.11557185649871826}],"sentiment":"neutral","sentiment_score":0.11557185649871826,"channel":1,"num_words":1,"start":184.555,"end":184.715},{"sentences":[{"text":"able","start":184.69499,"end":184.935,"sentiment":"neutral","sentiment_score":0.11423087865114212}],"sentiment":"neutral","sentiment_score":0.11423087865114212,"channel":0,"num_words":1,"start":184.69499,"end":184.935},{"sentences":[{"text":"to send","start":184.715,"end":185.11499,"sentiment":"neutral","sentiment_score":0.10111172124743462}],"sentiment":"neutral","sentiment_score":0.10111172124743462,"channel":1,"num_words":2,"start":184.715,"end":185.11499},{"sentences":[{"text":"to send","start":184.935,"end":185.33499,"sentiment":"neutral","sentiment_score":0.062212804332375526}],"sentiment":"neutral","sentiment_score":0.062212804332375526,"channel":0,"num_words":2,"start":184.935,"end":185.33499},{"sentences":[{"text":"me another","start":185.11499,"end":185.515,"sentiment":"neutral","sentiment_score":0.058570459485054016}],"sentiment":"neutral","sentiment_score":0.058570459485054016,"channel":1,"num_words":2,"start":185.11499,"end":185.515},{"sentences":[{"text":"you.","start":185.33499,"end":185.83499,"sentiment":"neutral","sentiment_score":0.048249147832393646}],"sentiment":"neutral","sentiment_score":0.048249147832393646,"channel":0,"num_words":1,"start":185.33499,"end":185.83499},{"sentences":[{"text":"email at any","start":185.515,"end":186.47499,"sentiment":"neutral","sentiment_score":0.023370957002043724}],"sentiment":"neutral","sentiment_score":0.023370957002043724,"channel":1,"num_words":3,"start":185.515,"end":186.47499},{"sentences":[{"text":"Yep.","start":186.375,"end":186.875,"sentiment":"neutral","sentiment_score":0.024917863309383392}],"sentiment":"neutral","sentiment_score":0.024917863309383392,"channel":0,"num_words":1,"start":186.375,"end":186.875},{"sentences":[{"text":"at at other time.","start":186.635,"end":187.435,"sentiment":"neutral","sentiment_score":0.014250588603317738},{"text":"It it is fine.","start":187.435,"end":188.495,"sentiment":"neutral","sentiment_score":0.14406214095652103},{"text":"I I just I always keep them.","start":189.12999,"end":190.81,"sentiment":"neutral","sentiment_score":0.11898283128227506},{"text":"I don't delete them so that when the time","start":190.81,"end":192.81,"sentiment":"neutral","sentiment_score":0.046610416223605476}],"sentiment":"neutral","sentiment_score":0.0785676868011554,"channel":1,"num_words":24,"start":186.635,"end":192.81},{"sentences":[{"text":"Yeah.","start":192.69499,"end":193.19499,"sentiment":"neutral","sentiment_score":0.04503599926829338}],"sentiment":"neutral","sentiment_score":0.04503599926829338,"channel":0,"num_words":1,"start":192.69499,"end":193.19499},{"sentences":[{"text":"comes to talk to people, I've got them there, and I can remember who I talked to then.","start":192.81,"end":196.59,"sentiment":"neutral","sentiment_score":0.043314644859896764}],"sentiment":"neutral","sentiment_score":0.043314644859896764,"channel":1,"num_words":18,"start":192.81,"end":196.59},{"sentences":[{"text":"Maybe I can put you on our or send you an email every six months just in case","start":196.97,"end":202.27,"sentiment":"neutral","sentiment_score":0.0265505217636625}],"sentiment":"neutral","sentiment_score":0.0265505217636625,"channel":0,"num_words":18,"start":196.97,"end":202.27},{"sentences":[{"text":"Yeah.","start":202.355,"end":202.855,"sentiment":"neutral","sentiment_score":-0.00547670666128397}],"sentiment":"neutral","sentiment_score":-0.00547670666128397,"channel":1,"num_words":1,"start":202.355,"end":202.855},{"sentences":[{"text":"or","start":202.81,"end":203.13,"sentiment":"neutral","sentiment_score":-0.0014999322593212128}],"sentiment":"neutral","sentiment_score":-0.0014999322593212128,"channel":0,"num_words":1,"start":202.81,"end":203.13},{"sentences":[{"text":"That's","start":203.075,"end":203.39499,"sentiment":"neutral","sentiment_score":-0.016388658434152603}],"sentiment":"neutral","sentiment_score":-0.016388658434152603,"channel":1,"num_words":1,"start":203.075,"end":203.39499},{"sentences":[{"text":"you","start":203.13,"end":203.45,"sentiment":"neutral","sentiment_score":-0.02765815332531929}],"sentiment":"neutral","sentiment_score":-0.02765815332531929,"channel":0,"num_words":1,"start":203.13,"end":203.45},{"sentences":[{"text":"fine.","start":203.39499,"end":203.89499,"sentiment":"neutral","sentiment_score":-0.016360610723495483}],"sentiment":"neutral","sentiment_score":-0.016360610723495483,"channel":1,"num_words":1,"start":203.39499,"end":203.89499},{"sentences":[{"text":"you you may not work at our company.","start":203.45,"end":204.99,"sentiment":"neutral","sentiment_score":-0.09090564120560884},{"text":"Alright?","start":205.13,"end":205.63,"sentiment":"neutral","sentiment_score":0.018728181719779968}],"sentiment":"neutral","sentiment_score":-0.07872410532501009,"channel":0,"num_words":9,"start":203.45,"end":205.63},{"sentences":[{"text":"Yeah.","start":205.31499,"end":205.795,"sentiment":"neutral","sentiment_score":0.04875652492046356},{"text":"Yeah.","start":205.795,"end":206.03499,"sentiment":"neutral","sentiment_score":0.10996134579181673},{"text":"That's good.","start":206.03499,"end":206.59499,"sentiment":"neutral","sentiment_score":0.2815023511648178},{"text":"All","start":206.59499,"end":206.75499,"sentiment":"neutral","sentiment_score":0.20827652513980863}],"sentiment":"neutral","sentiment_score":0.1859998196363449,"channel":1,"num_words":5,"start":205.31499,"end":206.75499},{"sentences":[{"text":"Alright.","start":206.73001,"end":207.23001,"sentiment":"neutral","sentiment_score":0.2442086935043335}],"sentiment":"neutral","sentiment_score":0.2442086935043335,"channel":0,"num_words":1,"start":206.73001,"end":207.23001},{"sentences":[{"text":"good.","start":206.75499,"end":207.25499,"sentiment":"neutral","sentiment_score":0.2849477529525757}],"sentiment":"neutral","sentiment_score":0.2849477529525757,"channel":1,"num_words":1,"start":206.75499,"end":207.25499},{"sentences":[{"text":"Okay.","start":207.77,"end":208.27,"sentiment":"neutral","sentiment_score":0.2488025426864624},{"text":"Thank you,","start":208.33,"end":208.73001,"sentiment":"positive","sentiment_score":0.39352335035800934}],"sentiment":"positive","sentiment_score":0.34528308113416034,"channel":0,"num_words":3,"start":207.77,"end":208.73001},{"sentences":[{"text":"Okay.","start":208.67499,"end":209.075,"sentiment":"neutral","sentiment_score":0.25832754373550415}],"sentiment":"neutral","sentiment_score":0.25832754373550415,"channel":1,"num_words":1,"start":208.67499,"end":209.075},{"sentences":[{"text":"Lee.","start":208.73001,"end":208.89,"sentiment":"neutral","sentiment_score":0.23523634672164917},{"text":"Alright.","start":208.89,"end":209.21,"sentiment":"neutral","sentiment_score":0.27858665585517883}],"sentiment":"neutral","sentiment_score":0.256911501288414,"channel":0,"num_words":2,"start":208.73001,"end":209.21},{"sentences":[{"text":"Thank","start":209.075,"end":209.23499,"sentiment":"positive","sentiment_score":0.5063062906265259}],"sentiment":"positive","sentiment_score":0.5063062906265259,"channel":1,"num_words":1,"start":209.075,"end":209.23499},{"sentences":[{"text":"Nice","start":209.21,"end":209.37001,"sentiment":"positive","sentiment_score":0.5632978677749634}],"sentiment":"positive","sentiment_score":0.5632978677749634,"channel":0,"num_words":1,"start":209.21,"end":209.37001},{"sentences":[{"text":"you.","start":209.23499,"end":209.39499,"sentiment":"positive","sentiment_score":0.4659501612186432}],"sentiment":"positive","sentiment_score":0.4659501612186432,"channel":1,"num_words":1,"start":209.23499,"end":209.39499},{"sentences":[{"text":"talking","start":209.37001,"end":209.77,"sentiment":"neutral","sentiment_score":0.28515422344207764}],"sentiment":"neutral","sentiment_score":0.28515422344207764,"channel":0,"num_words":1,"start":209.37001,"end":209.77},{"sentences":[{"text":"Thank you.","start":209.39499,"end":209.95499,"sentiment":"positive","sentiment_score":0.43542324006557465}],"sentiment":"positive","sentiment_score":0.43542324006557465,"channel":1,"num_words":2,"start":209.39499,"end":209.95499},{"sentences":[{"text":"to you.","start":209.77,"end":210.01001,"sentiment":"neutral","sentiment_score":0.26815496385097504}],"sentiment":"neutral","sentiment_score":0.26815496385097504,"channel":0,"num_words":2,"start":209.77,"end":210.01001},{"sentences":[{"text":"Thank","start":209.95499,"end":210.11499,"sentiment":"neutral","sentiment_score":0.32545337080955505}],"sentiment":"neutral","sentiment_score":0.32545337080955505,"channel":1,"num_words":1,"start":209.95499,"end":210.11499},{"sentences":[{"text":"Alright.","start":210.01001,"end":210.25,"sentiment":"neutral","sentiment_score":0.1745968461036682}],"sentiment":"neutral","sentiment_score":0.1745968461036682,"channel":0,"num_words":1,"start":210.01001,"end":210.25},{"sentences":[{"text":"you.","start":210.11499,"end":210.355,"sentiment":"neutral","sentiment_score":0.2875418961048126}],"sentiment":"neutral","sentiment_score":0.2875418961048126,"channel":1,"num_words":1,"start":210.11499,"end":210.355},{"sentences":[{"text":"Thank","start":210.25,"end":210.49,"sentiment":"positive","sentiment_score":0.7733410000801086}],"sentiment":"positive","sentiment_score":0.7733410000801086,"channel":0,"num_words":1,"start":210.25,"end":210.49},{"sentences":[{"text":"Okay.","start":210.355,"end":210.67499,"sentiment":"positive","sentiment_score":0.67490553855896}],"sentiment":"positive","sentiment_score":0.67490553855896,"channel":1,"num_words":1,"start":210.355,"end":210.67499},{"sentences":[{"text":"you.","start":210.49,"end":210.65001,"sentiment":"positive","sentiment_score":0.5931447148323059},{"text":"Alright.","start":210.65001,"end":211.05894,"sentiment":"positive","sentiment_score":0.3729181289672851}],"sentiment":"positive","sentiment_score":0.48303142189979553,"channel":0,"num_words":2,"start":210.49,"end":211.05894},{"sentences":[{"text":"Bye bye.","start":210.67499,"end":211.33499,"sentiment":"neutral","sentiment_score":0.22230064868927002}],"sentiment":"neutral","sentiment_score":0.22230064868927002,"channel":1,"num_words":2,"start":210.67499,"end":211.33499},{"sentences":[{"text":"Bye bye.","start":211.13895,"end":211.71895,"sentiment":"neutral","sentiment_score":0.026951696723699577}],"sentiment":"neutral","sentiment_score":0.026951696723699577,"channel":0,"num_words":2,"start":211.13895,"end":211.71895}]},"summary":{"result":"success","short":"The customer, Ronald, is calling to introduce Cloud Solution IT to Lee, a representative from the company. Ronald explains that they are a managed service provider and Microsoft trusted partner, and they offer cloud solutions including cybersecurity, backup and recovery, SharePoint, and other services. He suggests an introductory meeting to discuss the company and Lee agrees to call back in May or send an email with more information."},"intents":{"segments":[{"text":"Lee, I am not so sure if you can still remember the company because the last time that we touched base with you, it was February of this year. And Mhmm. during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, sir, it's Cloud Solution IT.","start_word":24,"end_word":90,"intents":[{"intent":"Introduce company","confidence_score":0.22823249}]},{"text":"during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, sir, it's Cloud Solution IT. Mhmm.","start_word":55,"end_word":91,"intents":[{"intent":"Arrange meeting","confidence_score":0.6956057}]},{"text":"We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, PowerApps, and many more.","start_word":92,"end_word":123,"intents":[{"intent":"Provide information","confidence_score":0.0022587848}]},{"text":"I'll be happy to call you back again on Yep. May 2028, sir. Yeah.","start_word":436,"end_word":449,"intents":[{"intent":"Request a call back","confidence_score":0.026855947}]}]},"sentiments":{"segments":[{"text":"Hello. Blake speaking. Yeah.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.062272168695926666},{"text":"Good afternoon.","start_word":4,"end_word":5,"sentiment":"positive","sentiment_score":0.43448638916015625},{"text":"Lee, it's Ronald from Cloud Solution IT. How are you doing today?","start_word":6,"end_word":17,"sentiment":"neutral","sentiment_score":0.31665322184562683},{"text":"Good. Thanks. Alright. Okay. That's wonderful.","start_word":18,"end_word":23,"sentiment":"positive","sentiment_score":0.5752801299095154},{"text":"Lee, I am not so sure if you can still remember the company because the last time that we touched base with you, it was February of this year. And Mhmm. during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, sir, it's Cloud Solution IT. Mhmm. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, PowerApps, and many more. And the reason for my call today, Lee, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping Yeah. sir? It's it's okay for now because we have a current provider, so I won't Mhmm. be looking, you know, to do anything different for at least another two years. Alright. Yep. Yeah. Actually, So all sir, our we three six I'm five, I'm sorry. everything, all our security, our firewall, their endpoint devices, and that, it's all managed through the external. Uh-huh. Yes, sir. So the right time, sir, to call you back, that would be It's 20 about twenty the 20 what's the 20 it's probably '8. around That is May it. or May in '28 because I think it will it will expire in July '28. Mhmm. Two two months after the expiration. That's Yeah. two Alright. months Okay. before. Yeah. Before the That's ex a month so before. it expires in July 28. So if you make contact with me in around May, it would be the right timing because it I'm not, like, this is the first time we've used this company, so Mhmm. it's not guaranteed that I will resign with them. We have to Mhmm. see how they go over the next two years sort of thing. But I have a for this requirement, sir, that for example, you have a requirements that your current MSP may not No. help They cover you with. everything at the moment. Alright. So so everything Yes. is So all our voice our voice systems, their cloud phone, our security mhmm. firewall, they manage our Merakis Mhmm. for the Merakis and patching and everything like that. All our Microsoft three six five licensing, everything like that, it's all managed through them. Alright. Yeah. Okay.","start_word":24,"end_word":435,"sentiment":"neutral","sentiment_score":-0.01697442648046225},{"text":"I'll be happy to call you back again on Yep.","start_word":436,"end_word":445,"sentiment":"positive","sentiment_score":0.3998690843582154},{"text":"May 2028, sir. Yeah. I think I've got a email from you anyway as well. I I I remember Okay. getting some Mhmm. email maybe and saving it in my folder under the IT service Yep. provider so that if I anything ever changes, it's easy for me to find the email to reach back out to the companies I've spoke to before. Yes, sir. Yeah. I I But think feel I was free able to send to send me another you. email at any Yep. at at other time. It it is fine. I I just I always keep them. I don't delete them so that when the time Yeah. comes to talk to people, I've got them there, and I can remember who I talked to then. Maybe I can put you on our or send you an email every six months just in case Yeah. or That's you fine. you you may not work at our company. Alright? Yeah. Yeah. That's good. All Alright. good. Okay. Thank you, Okay. Lee. Alright.","start_word":446,"end_word":619,"sentiment":"neutral","sentiment_score":0.09963010996580124},{"text":"Thank Nice you. talking Thank you.","start_word":620,"end_word":625,"sentiment":"positive","sentiment_score":0.4491175413131714},{"text":"to you. Thank Alright. you.","start_word":626,"end_word":630,"sentiment":"neutral","sentiment_score":0.2652224123477936},{"text":"Thank Okay. you. Alright.","start_word":631,"end_word":634,"sentiment":"positive","sentiment_score":0.5535244941711426},{"text":"Bye bye. Bye bye.","start_word":635,"end_word":638,"sentiment":"neutral","sentiment_score":0.1918012946844101}],"average":{"sentiment":"neutral","sentiment_score":0.04998506701555375}}}}