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and welcome to Premier Services. For hire inquiries, please press 1. For fuel inquiries, press 2. For service inquiries, press 3. For accounts, press 4.\n\nFor reception, press 5. Or to hear these options Thank you for holding with Premier Hire. We'll connect you as soon as possible. Good morning. Premier.\n\nSharon speaking. How can I help you? And who's calling? Ronald from Cloud Solution. Okay.\n\nOne moment. Let me see if he's available. Okay. Thank you for holding with Premier Hire. We'll connect you as soon as possible.\n\nDid you know that Premier Hire have specialty divisions that can help you with your specific needs, such as events, traffic, service, fuel supply, hire, or sales? We have dedicated specialists across a national network of branches that are focused on providing you with the right advice and delivering you the industry renowned premier customer service twenty four seven. Premier Hire's product range includes compressors, generators, lighting towers, message boards, and specialized traffic equipment such as barriers, road plates, and the latest in truck mounted attenuators. Whether you wish to hire or buy, our experts have the extensive knowledge that will enable us to match the right equipment to your specific needs. Like to know more about our range?\n\nVisit our new website at premierhire.com.au. That's premiairhire.com.au, or ask us when you come off hold. At Premier, we're totally committed to providing our customers with outstanding service. We offer the best support possible at competitive prices and offer our hire customers an emergency backup service 24 a day, seven days a week. That's right.\n\nSimply call our national free call hotline on 1300. That's 130934473. For an Are you there, Ronald? Hello? Yeah.\n\nYeah. Look. IT is not available at the moment. Ramsey's are not available at the moment. So did you wanna maybe perhaps send him an email?\n\nDo you have his email address? Yeah. Yeah. Just just send him an email. Okay?\n\nHe's yeah. He's not available to talk to. Alright. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello, and welcome to Premier Services.","start":1.68,"end":4.1,"sentiment":"neutral","sentiment_score":0.2019305576880773},{"text":"For hire inquiries, please press 1.","start":4.88,"end":7.22,"sentiment":"neutral","sentiment_score":0.07337665030111869},{"text":"For fuel inquiries, press 2.","start":7.6,"end":9.94,"sentiment":"neutral","sentiment_score":0.02626146525144577},{"text":"For service inquiries, press 3.","start":10.24,"end":13.615,"sentiment":"neutral","sentiment_score":0.02575281821191311},{"text":"For accounts, press 4.","start":13.615,"end":15.635,"sentiment":"neutral","sentiment_score":0.03426622413098812}],"sentiment":"neutral","sentiment_score":0.07880690622215088,"num_words":26,"start":1.68,"end":15.635},{"sentences":[{"text":"For reception, press 5.","start":16.255001,"end":18.275,"sentiment":"neutral","sentiment_score":0.030214207712560892},{"text":"Or to hear these options Thank you for holding with Premier Hire.","start":18.895,"end":28.66,"sentiment":"neutral","sentiment_score":0.3264916359136502},{"text":"We'll connect you as soon as possible.","start":28.72,"end":30.66,"sentiment":"positive","sentiment_score":0.46093537552016123},{"text":"Good morning.","start":32.0,"end":32.48,"sentiment":"positive","sentiment_score":0.4320544898509979},{"text":"Premier.","start":32.48,"end":32.879997,"sentiment":"neutral","sentiment_score":0.22159451246261597}],"sentiment":"neutral","sentiment_score":0.3211925993315302,"num_words":26,"start":16.255001,"end":32.879997},{"sentences":[{"text":"Sharon speaking.","start":32.879997,"end":33.68,"sentiment":"neutral","sentiment_score":0.3111228495836258},{"text":"How can I help you?","start":33.68,"end":34.82,"sentiment":"neutral","sentiment_score":0.28429598212242124},{"text":"And who's calling?","start":40.145,"end":41.045,"sentiment":"neutral","sentiment_score":-0.0055940231929222746},{"text":"Ronald from Cloud 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Ronald?","start":172.01,"end":175.70999,"sentiment":"neutral","sentiment_score":-0.005982191457102696},{"text":"Hello?","start":176.65,"end":177.15,"sentiment":"neutral","sentiment_score":-0.022637220099568367},{"text":"Yeah.","start":177.84999,"end":178.25,"sentiment":"neutral","sentiment_score":-0.05315178632736206}],"sentiment":"neutral","sentiment_score":0.05500439078988213,"num_words":19,"start":161.915,"end":178.25},{"sentences":[{"text":"Yeah.","start":178.25,"end":178.65,"sentiment":"neutral","sentiment_score":-0.08300124108791351},{"text":"Look.","start":178.65,"end":179.15,"sentiment":"neutral","sentiment_score":-0.15860584378242493},{"text":"IT is not available at the moment.","start":179.61,"end":181.69,"sentiment":"negative","sentiment_score":-0.34843658975192476},{"text":"Ramsey's are not available at the moment.","start":181.69,"end":183.66501,"sentiment":"neutral","sentiment_score":-0.2567477247544697},{"text":"So did you wanna maybe perhaps send him an 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For hire inquiries, please press 1. For fuel inquiries, press 2. For service inquiries, press 3. For accounts, press 4.\n\nFor reception, press 5. Or to hear these options Thank you for holding with Premier Hire. We'll connect you as soon as possible. Good morning. Premier.\n\nSharon speaking. How can I help you?\n\nChannel 0: Hi. Yeah. Good morning. May I speak with Ramsey Ramsey Beckett?\n\nChannel 1: And who's calling?\n\nChannel 0: My name is Ronald from Cloud Solution IT.\n\nChannel 1: Ronald from Cloud Solution. Okay. One moment. Let me see if he's available.\n\nChannel 0: Yes. Thank you.\n\nChannel 1: Okay. Thank you for holding with Premier Hire. We'll connect you as soon as possible. Did you know that Premier Hire have specialty divisions that can help you with your specific needs, such as events, traffic, service, fuel supply, hire, or sales? We have dedicated specialists across a national network of branches that are focused on providing you with the right advice and delivering you the industry renowned premier customer service twenty four seven.\n\nPremier Hire's product range includes compressors, generators, lighting towers, message boards, and specialized traffic equipment such as barriers, road plates, and the latest in truck mounted attenuators. Whether you wish to hire or buy, our experts have the extensive knowledge that will enable us to match the right equipment to your specific needs. Like to know more about our range? Visit our new website at premierhire.com.au. That's premiairhire.com.au, or ask us when you come off hold.\n\nAt Premier, we're totally committed to providing our customers with outstanding service. We offer the best support possible at competitive prices and offer our hire customers an emergency backup service 24 a day, seven days a week. That's right. Simply call our national free call hotline on 1300. That's 130934473.\n\nFor an Are you there, Ronald?\n\nChannel 0: Yes.\n\nChannel 1: Hello?\n\nChannel 0: I am.\n\nChannel 1: Yeah. Yeah. Look. IT is not available at the moment. Ramsey's are not available at the moment.\n\nSo did you wanna maybe perhaps send him an email? Do you have his email address?\n\nChannel 0: Yeah. I have your same address.\n\nChannel 1: Yeah. Yeah. Just just send him an email. Okay?\n\nChannel 0: Alright.\n\nChannel 1: He's\n\nChannel 0: I think\n\nChannel 1: yeah. He's not available\n\nChannel 0: alright.\n\nChannel 1: to talk to. Alright. Thank you. Bye.\n\nChannel 0: Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello, and welcome to Premier Services.","start":1.68,"end":4.1,"sentiment":"neutral","sentiment_score":0.2019305576880773},{"text":"For hire inquiries, please press 1.","start":4.88,"end":7.22,"sentiment":"neutral","sentiment_score":0.07337665030111869},{"text":"For fuel inquiries, press 2.","start":7.6,"end":9.94,"sentiment":"neutral","sentiment_score":0.02626146525144577},{"text":"For service inquiries, press 3.","start":10.24,"end":13.615,"sentiment":"neutral","sentiment_score":0.02575281821191311},{"text":"For accounts, press 4.","start":13.615,"end":15.635,"sentiment":"neutral","sentiment_score":0.03426622413098812}],"sentiment":"neutral","sentiment_score":0.07880690622215088,"channel":1,"num_words":26,"start":1.68,"end":15.635},{"sentences":[{"text":"For reception, press 5.","start":16.255001,"end":18.275,"sentiment":"neutral","sentiment_score":0.030214207712560892},{"text":"Or to hear these options Thank you for holding with Premier Hire.","start":18.895,"end":28.66,"sentiment":"neutral","sentiment_score":0.3264916359136502},{"text":"We'll connect you as soon as possible.","start":28.72,"end":30.66,"sentiment":"positive","sentiment_score":0.46093537552016123},{"text":"Good morning.","start":32.0,"end":32.48,"sentiment":"positive","sentiment_score":0.4320544898509979},{"text":"Premier.","start":32.48,"end":32.879997,"sentiment":"neutral","sentiment_score":0.22159451246261597}],"sentiment":"neutral","sentiment_score":0.3211925993315302,"channel":1,"num_words":26,"start":16.255001,"end":32.879997},{"sentences":[{"text":"Sharon speaking.","start":32.879997,"end":33.68,"sentiment":"neutral","sentiment_score":0.3111228495836258},{"text":"How can I help you?","start":33.68,"end":34.82,"sentiment":"neutral","sentiment_score":0.28429598212242124}],"sentiment":"neutral","sentiment_score":0.2919608013970511,"channel":1,"num_words":7,"start":32.879997,"end":34.82},{"sentences":[{"text":"Hi.","start":35.57,"end":35.73,"sentiment":"neutral","sentiment_score":0.08639805018901825},{"text":"Yeah.","start":35.73,"end":35.97,"sentiment":"neutral","sentiment_score":0.10202281177043916},{"text":"Good morning.","start":35.97,"end":36.53,"sentiment":"neutral","sentiment_score":0.22407175600528717},{"text":"May I speak with Ramsey Ramsey Beckett?","start":36.53,"end":38.95,"sentiment":"neutral","sentiment_score":0.09586251101323537}],"sentiment":"neutral","sentiment_score":0.11887290464206175,"channel":0,"num_words":11,"start":35.57,"end":38.95},{"sentences":[{"text":"And who's calling?","start":40.145,"end":41.045,"sentiment":"neutral","sentiment_score":-0.0055940231929222746}],"sentiment":"neutral","sentiment_score":-0.0055940231929222746,"channel":1,"num_words":3,"start":40.145,"end":41.045},{"sentences":[{"text":"My name is Ronald from Cloud Solution IT.","start":42.395,"end":45.535,"sentiment":"neutral","sentiment_score":0.058233669959008694}],"sentiment":"neutral","sentiment_score":0.058233669959008694,"channel":0,"num_words":8,"start":42.395,"end":45.535},{"sentences":[{"text":"Ronald from Cloud Solution.","start":46.225,"end":48.725,"sentiment":"neutral","sentiment_score":0.06925463676452637},{"text":"Okay.","start":52.464996,"end":52.964996,"sentiment":"neutral","sentiment_score":0.032954707741737366},{"text":"One moment.","start":53.105,"end":53.745,"sentiment":"neutral","sentiment_score":0.015083758160471916},{"text":"Let me see if he's 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Hire have specialty divisions that can help you with your specific needs, such as events, traffic, service, fuel supply, hire, or sales?","start":68.0,"end":78.745,"sentiment":"neutral","sentiment_score":0.21691638976335526},{"text":"We have dedicated specialists across a national network of branches that are focused on providing you with the right advice and delivering you the industry renowned premier customer service twenty four seven.","start":79.525,"end":91.78,"sentiment":"positive","sentiment_score":0.39019899093545973}],"sentiment":"positive","sentiment_score":0.3445153917009766,"channel":1,"num_words":74,"start":57.36,"end":91.78},{"sentences":[{"text":"Premier Hire's product range includes compressors, generators, lighting towers, message boards, and specialized traffic equipment such as barriers, road plates, and the latest in truck mounted attenuators.","start":97.205,"end":109.785,"sentiment":"neutral","sentiment_score":0.17586907772002397},{"text":"Whether you wish to hire or buy, our experts have the extensive knowledge that will enable us to match the right equipment to your specific needs.","start":110.93,"end":120.07,"sentiment":"positive","sentiment_score":0.3628016761862315},{"text":"Like to know more about our range?","start":120.69,"end":122.39,"sentiment":"neutral","sentiment_score":0.06856581888028554},{"text":"Visit our new website at premierhire.com.au.","start":122.69,"end":127.625,"sentiment":"neutral","sentiment_score":0.056908488273620605},{"text":"That's premiairhire.com.au, or ask us when you come off hold.","start":127.845,"end":138.105,"sentiment":"neutral","sentiment_score":0.03628161456435919}],"sentiment":"neutral","sentiment_score":0.20217811166749974,"channel":1,"num_words":76,"start":97.205,"end":138.105},{"sentences":[{"text":"At Premier, we're totally committed to providing our customers with outstanding service.","start":144.31,"end":149.29,"sentiment":"positive","sentiment_score":0.5158561368783315},{"text":"We offer the best support possible at competitive prices and offer our hire customers an emergency backup service 24 a day, seven days a week.","start":149.67,"end":160.735,"sentiment":"positive","sentiment_score":0.44204878687858584},{"text":"That's right.","start":160.875,"end":161.61499,"sentiment":"neutral","sentiment_score":0.18808495998382568},{"text":"Simply call our national free call hotline on 1300.","start":161.915,"end":167.135,"sentiment":"neutral","sentiment_score":0.11286840339501698},{"text":"That's 130934473.","start":167.435,"end":172.01,"sentiment":"neutral","sentiment_score":0.07047497481107712}],"sentiment":"positive","sentiment_score":0.37548857629299165,"channel":1,"num_words":50,"start":144.31,"end":172.01},{"sentences":[{"text":"For an Are you there, Ronald?","start":172.01,"end":175.70999,"sentiment":"neutral","sentiment_score":-0.005982191457102696}],"sentiment":"neutral","sentiment_score":-0.005982191457102696,"channel":1,"num_words":6,"start":172.01,"end":175.70999},{"sentences":[{"text":"Yes.","start":176.59001,"end":176.83,"sentiment":"neutral","sentiment_score":-0.012931947596371174}],"sentiment":"neutral","sentiment_score":-0.012931947596371174,"channel":0,"num_words":1,"start":176.59001,"end":176.83},{"sentences":[{"text":"Hello?","start":176.65,"end":177.15,"sentiment":"neutral","sentiment_score":-0.022637220099568367}],"sentiment":"neutral","sentiment_score":-0.022637220099568367,"channel":1,"num_words":1,"start":176.65,"end":177.15},{"sentences":[{"text":"I am.","start":176.83,"end":177.57,"sentiment":"neutral","sentiment_score":-0.04172868654131889}],"sentiment":"neutral","sentiment_score":-0.04172868654131889,"channel":0,"num_words":2,"start":176.83,"end":177.57},{"sentences":[{"text":"Yeah.","start":177.84999,"end":178.25,"sentiment":"neutral","sentiment_score":-0.05315178632736206},{"text":"Yeah.","start":178.25,"end":178.65,"sentiment":"neutral","sentiment_score":-0.08300124108791351},{"text":"Look.","start":178.65,"end":179.15,"sentiment":"neutral","sentiment_score":-0.15860584378242493},{"text":"IT is not available at the moment.","start":179.61,"end":181.69,"sentiment":"negative","sentiment_score":-0.34843658975192476},{"text":"Ramsey's are not available at the moment.","start":181.69,"end":183.66501,"sentiment":"neutral","sentiment_score":-0.2567477247544697}],"sentiment":"neutral","sentiment_score":-0.2665322983966154,"channel":1,"num_words":17,"start":177.84999,"end":183.66501},{"sentences":[{"text":"So did you wanna maybe perhaps send him an email?","start":183.66501,"end":186.965,"sentiment":"neutral","sentiment_score":-0.08156980574131012},{"text":"Do you have his email address?","start":187.02501,"end":188.485,"sentiment":"neutral","sentiment_score":-0.05171554038921992}],"sentiment":"neutral","sentiment_score":-0.0703744562342763,"channel":1,"num_words":16,"start":183.66501,"end":188.485},{"sentences":[{"text":"Yeah.","start":188.955,"end":189.195,"sentiment":"neutral","sentiment_score":-0.0142137436196208},{"text":"I have your same address.","start":189.195,"end":190.335,"sentiment":"neutral","sentiment_score":-0.029000166431069375}],"sentiment":"neutral","sentiment_score":-0.02653576262916128,"channel":0,"num_words":6,"start":188.955,"end":190.335},{"sentences":[{"text":"Yeah.","start":190.625,"end":190.945,"sentiment":"neutral","sentiment_score":-0.01429133117198944},{"text":"Yeah.","start":190.945,"end":191.345,"sentiment":"neutral","sentiment_score":-0.007552733644843101},{"text":"Just just send him an email.","start":191.345,"end":193.02501,"sentiment":"neutral","sentiment_score":-0.02029744287331899},{"text":"Okay?","start":193.02501,"end":193.52501,"sentiment":"neutral","sentiment_score":-0.01959385722875595}],"sentiment":"neutral","sentiment_score":-0.018135842142833605,"channel":1,"num_words":9,"start":190.625,"end":193.52501},{"sentences":[{"text":"Alright.","start":193.515,"end":194.015,"sentiment":"neutral","sentiment_score":-0.007897055707871914}],"sentiment":"neutral","sentiment_score":-0.007897055707871914,"channel":0,"num_words":1,"start":193.515,"end":194.015},{"sentences":[{"text":"He's","start":193.825,"end":194.145,"sentiment":"neutral","sentiment_score":-0.10779120028018951}],"sentiment":"neutral","sentiment_score":-0.10779120028018951,"channel":1,"num_words":1,"start":193.825,"end":194.145},{"sentences":[{"text":"I think","start":194.155,"end":194.55501,"sentiment":"neutral","sentiment_score":-0.11262867227196693}],"sentiment":"neutral","sentiment_score":-0.11262867227196693,"channel":0,"num_words":2,"start":194.155,"end":194.55501},{"sentences":[{"text":"yeah.","start":194.30501,"end":194.545,"sentiment":"neutral","sentiment_score":-0.07879602909088135},{"text":"He's not available","start":194.545,"end":195.425,"sentiment":"neutral","sentiment_score":-0.2859216034412384}],"sentiment":"neutral","sentiment_score":-0.23414020985364914,"channel":1,"num_words":4,"start":194.30501,"end":195.425},{"sentences":[{"text":"alright.","start":195.195,"end":195.695,"sentiment":"neutral","sentiment_score":-0.19103536009788513}],"sentiment":"neutral","sentiment_score":-0.19103536009788513,"channel":0,"num_words":1,"start":195.195,"end":195.695},{"sentences":[{"text":"to talk 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directed to various options. They are put on hold and eventually connected to an agent named Sharon. Sharon tells the customer about the range of products Premier Hire offers and offers emergency services. The customer is asked to send an email to Ramsey Beckett, but is told he is not available."},"intents":{"segments":[{"text":"Hello, and welcome to Premier Services. For hire inquiries, please press 1. For fuel inquiries, press 2. For service inquiries, press 3. For accounts, press 4. For reception, press 5. Or to hear these options Thank you for holding with Premier Hire. We'll connect you as soon as possible. Good morning.","start_word":1,"end_word":51,"intents":[{"intent":"Connect customers","confidence_score":0.000021892773},{"intent":"Provide service","confidence_score":0.14437623}]},{"text":"We have dedicated specialists across a national network of branches that are focused on providing you with the right advice and delivering you the industry renowned premier customer service twenty four seven.","start_word":139,"end_word":170,"intents":[{"intent":"Provide advice","confidence_score":0.26915407}]},{"text":"At Premier, we're totally committed to providing our customers with outstanding service. We offer the best support possible at competitive prices and offer our hire customers an emergency backup service 24 a day, seven days a week. That's right.","start_word":247,"end_word":285,"intents":[{"intent":"Provide support and backup services","confidence_score":0.00024795916}]},{"text":"So did you wanna maybe perhaps send him an email? Do you have his email address? Yeah. I have your same address. Yeah. Yeah. Just just send him an email. Okay?","start_word":324,"end_word":354,"intents":[{"intent":"Send email","confidence_score":0.30202982}]}]},"sentiments":{"segments":[{"text":"Hello, and welcome to Premier Services. For hire inquiries, please press 1. For fuel inquiries, press 2. For service inquiries, press 3. For accounts, press 4. For reception, press 5. Or to hear these options Thank you for holding with Premier Hire.","start_word":0,"end_word":41,"sentiment":"neutral","sentiment_score":0.14404119551181793},{"text":"We'll connect you as soon as possible. Good morning.","start_word":42,"end_word":50,"sentiment":"positive","sentiment_score":0.4473190009593963},{"text":"Premier. Sharon speaking. How can I help you? Hi. Yeah. Good morning. May I speak with Ramsey Ramsey Beckett? And who's calling? My name is Ronald from Cloud Solution IT. Ronald from Cloud Solution. Okay. One moment. Let me see if he's available. Yes.","start_word":51,"end_word":94,"sentiment":"neutral","sentiment_score":0.09758858382701874},{"text":"Thank you.","start_word":95,"end_word":96,"sentiment":"positive","sentiment_score":0.3989623486995697},{"text":"Okay.","start_word":97,"end_word":97,"sentiment":"neutral","sentiment_score":0.2800135314464569},{"text":"Thank you for holding with Premier Hire. We'll connect you as soon as possible.","start_word":98,"end_word":111,"sentiment":"positive","sentiment_score":0.48481035232543945},{"text":"Did you know that Premier Hire have specialty divisions that can help you with your specific needs, such as events, traffic, service, fuel supply, hire, or sales?","start_word":112,"end_word":138,"sentiment":"neutral","sentiment_score":0.21006731688976288},{"text":"We have dedicated specialists across a national network of branches that are focused on providing you with the right advice and delivering you the industry renowned premier customer service twenty four seven.","start_word":139,"end_word":170,"sentiment":"positive","sentiment_score":0.4067447781562805},{"text":"Premier Hire's product range includes compressors, generators, lighting towers, message boards, and specialized traffic equipment such as barriers, road plates, and the latest in truck mounted attenuators.","start_word":171,"end_word":197,"sentiment":"neutral","sentiment_score":0.17885670065879822},{"text":"Whether you wish to hire or buy, our experts have the extensive knowledge that will enable us to match the right equipment to your specific needs.","start_word":198,"end_word":223,"sentiment":"positive","sentiment_score":0.3518067002296448},{"text":"Like to know more about our range? Visit our new website at premierhire.com.au. That's premiairhire.com.au, or ask us when you come off hold.","start_word":224,"end_word":246,"sentiment":"neutral","sentiment_score":0.05403921753168106},{"text":"At Premier, we're totally committed to providing our customers with outstanding service. We offer the best support possible at competitive prices and offer our hire customers an emergency backup service 24 a day, seven days a week.","start_word":247,"end_word":283,"sentiment":"positive","sentiment_score":0.4578124284744262},{"text":"That's right. Simply call our national free call hotline on 1300. That's 130934473. For an Are you there, Ronald? Yes. Hello? I am. Yeah. Yeah. Look.","start_word":284,"end_word":309,"sentiment":"neutral","sentiment_score":0.04309600591659546},{"text":"IT is not available at the moment.","start_word":310,"end_word":316,"sentiment":"negative","sentiment_score":-0.3511503338813782},{"text":"Ramsey's are not available at the moment. So did you wanna maybe perhaps send him an email? Do you have his email address? Yeah. I have your same address. Yeah. Yeah. Just just send him an email. Okay? Alright. He's I think yeah. He's not available alright. to talk to. Alright.","start_word":317,"end_word":367,"sentiment":"neutral","sentiment_score":-0.10052027392621134},{"text":"Thank you.","start_word":368,"end_word":369,"sentiment":"positive","sentiment_score":0.491304874420166},{"text":"Bye.","start_word":370,"end_word":370,"sentiment":"neutral","sentiment_score":0.282491534948349},{"text":"Thank you.","start_word":371,"end_word":372,"sentiment":"positive","sentiment_score":0.51615971326828},{"text":"Bye bye.","start_word":373,"end_word":374,"sentiment":"neutral","sentiment_score":0.24901071190834043}],"average":{"sentiment":"neutral","sentiment_score":0.16911073164506393}}}}