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Is now okay? Or yeah. Perfect. Perfect. I was just having a chat to Maddie about the compassionate grounds claims and things like that. Just wanted to see if I could help you out with a few things because you had a few questions beforehand. Mate, do you wanna I mean, happy New Year to start with, but how have you been? That's good to hear, mate. Is there anything in particular that I can sort of help sort out for you? Fantastic, mate. Do you need any assistance from us in terms of you send them back to us and then we'll forward them on to the provider, or what would be your preference? Yeah. That's easy done. Or With us? That's the one of the accounts that we use to invest the funds. Does that sort of make sense? Yes. Yep. I'm with you. Yeah. So when we when you sign the document to split the percentages between the investments, we use, like, Hub 24 and so on to actually buy It's the it's the account to actually get into those investments. Because do you remember you were kind of with Netwealth originally and we switched you to HUB for the lower fees? So one of the things that I asked the team to do in the new year was just send you through that pack from the switch that we did. Because we were using Netwealth to buy the investments originally, but Hub was offering cheap fees. Yeah. And that's the thing is I I went back through the file when we last spoke, and I I made sure I found all of the information from when we switched it. Because, again, it's they do the same investments. It's just one's lower fees than the other one. And the only other thing is the the process to claim the super. In terms of, like, the statements or from when we first switched it? Perfect. So you should be getting annual statements through to the emails, which Hang on. Gmail account. Okay. That's your bull bullseye seventy two is the Gmail account that you're using. Is that that's that's the one, isn't it? Post. I see. I see. I see. So what should be happening is you should get those statements posted out every quarter, year, just so you've got it in the mail. Okay. I can get that sorted for you. No worries at all. Most of the time yeah. The the account will automatically send you emails, but we can send out, like, a pack saying, hey, mate. This is what's happening with the investments. This is the the fees you've paid. This is how much it's returned, how much it's grown by, and we can send all that out to you. That's no worries. So what I might do, if that's okay, is I might just send out that pack just from when you first switch the accounts around just so you've got it, And then I'll send you your most recent pack, and then I'll make sure that's set in to be posted instead of emailed. How's that sound? Yeah. We've got that's Unit 3 Slash 7 Allen Street. Right? Okay. They're not PO box or anything like that? Okay. Let me just catch this down for the team, and I'll get them sorting out. So we'll send the original pack and your most recent, like, performance reports, and we'll go direct to your home address. In the meantime, you're gonna send back those filled in forms, and we'll forward them off for you. Forms for. Most of the time, it all gets done within a week or two depending on if it's all clean and process easy because we help sell down the investments to pay out the amount. So we usually keep an eye on it every day. You usually takes a week or two. Obviously, I can't control if when they process the paperwork, it takes them longer because it's something or they have to ask for more information. But, yeah, usually about a week or two. K. Do we have do you have a return envelope from us there so it's it's all ready to go? Hey. That might work. I'll double check with the team first thing in the morning when I get in because everyone's kind of going home for the evening. But I'll check it, email through to us, and then we'll post out our packs to you. Hashnet. Just for, like, your your reports and statements and stuff like that. I'll make sure that goes to your home address. For our email address to send it to? Yeah. Absolutely. So the best one for this can you send it through? Do you have a pen and paper handy, or do you want me to text it to you? Yeah. No. That's easy done. I'll send that through as soon as I jump off the phone. I just can't do it while I'm on the phone with you. That's all. Have you got access to, like, scanner and everything, or what's easier? Photos. Yep. No. That's fair. Just just try and make sure, of course, that they're they're clear enough, and we'll check them when they come through. But just, you know, if they can't make out the writing or if it's too fuzzy, just be careful with that. Easy done. Alright. I think I've got everything down there. Anything else I can help you out with there, Bruce? Easy done. Alright. I'll get that in place now. I'll text you, and I'll get the team to keep an eye out for that email tomorrow or next week, and we'll get some postage out to you next week as well. Easy done. Anything else I can help with, You're a legend. Leave it with me, and we'll be in touch soon. Thank you, Bruce. Have a fantastic evening. 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Bruce. It's Tommy here from Oakview, mate. How are you doing? Mate, I'm just wondering if now's a good time. I was just trying to give you a buzz back about your, like, your super inquiries.\n\nIs now okay? Or yeah. Perfect. Perfect. I was just having a chat to Maddie about the compassionate grounds claims and things like that.\n\nJust wanted to see if I could help you out with a few things because you had a few questions beforehand. Mate, do you wanna I mean, happy New Year to start with, but how have you been? That's good to hear, mate. Is there anything in particular that I can sort of help sort out for you? Fantastic, mate.\n\nDo you need any assistance from us in terms of you send them back to us and then we'll forward them on to the provider, or what would be your preference? Yeah. That's easy done. Or With us? That's the one of the accounts that we use to invest the funds.\n\nDoes that sort of make sense? Yes. Yep. I'm with you. Yeah.\n\nSo when we when you sign the document to split the percentages between the investments, we use, like, Hub 24 and so on to actually buy It's the it's the account to actually get into those investments. Because do you remember you were kind of with Netwealth originally and we switched you to HUB for the lower fees? So one of the things that I asked the team to do in the new year was just send you through that pack from the switch that we did. Because we were using Netwealth to buy the investments originally, but Hub was offering cheap fees. Yeah.\n\nAnd that's the thing is I I went back through the file when we last spoke, and I I made sure I found all of the information from when we switched it. Because, again, it's they do the same investments. It's just one's lower fees than the other one. And the only other thing is the the process to claim the super. In terms of, like, the statements or from when we first switched it?\n\nPerfect. So you should be getting annual statements through to the emails, which Hang on. Gmail account. Okay. That's your bull bullseye seventy two is the Gmail account that you're using.\n\nIs that that's that's the one, isn't it? Post. I see. I see. I see.\n\nSo what should be happening is you should get those statements posted out every quarter, year, just so you've got it in the mail. Okay. I can get that sorted for you. No worries at all. Most of the time yeah.\n\nThe the account will automatically send you emails, but we can send out, like, a pack saying, hey, mate. This is what's happening with the investments. This is the the fees you've paid. This is how much it's returned, how much it's grown by, and we can send all that out to you. That's no worries.\n\nSo what I might do, if that's okay, is I might just send out that pack just from when you first switch the accounts around just so you've got it, And then I'll send you your most recent pack, and then I'll make sure that's set in to be posted instead of emailed. How's that sound? Yeah. We've got that's Unit 3 Slash 7 Allen Street. Right?\n\nOkay. They're not PO box or anything like that? Okay. Let me just catch this down for the team, and I'll get them sorting out. So we'll send the original pack and your most recent, like, performance reports, and we'll go direct to your home address.\n\nIn the meantime, you're gonna send back those filled in forms, and we'll forward them off for you. Forms for. Most of the time, it all gets done within a week or two depending on if it's all clean and process easy because we help sell down the investments to pay out the amount. So we usually keep an eye on it every day. You usually takes a week or two.\n\nObviously, I can't control if when they process the paperwork, it takes them longer because it's something or they have to ask for more information. But, yeah, usually about a week or two. K. Do we have do you have a return envelope from us there so it's it's all ready to go? Hey.\n\nThat might work. I'll double check with the team first thing in the morning when I get in because everyone's kind of going home for the evening. But I'll check it, email through to us, and then we'll post out our packs to you. Hashnet. Just for, like, your your reports and statements and stuff like that.\n\nI'll make sure that goes to your home address. For our email address to send it to? Yeah. Absolutely. So the best one for this can you send it through?\n\nDo you have a pen and paper handy, or do you want me to text it to you? Yeah. No. That's easy done. I'll send that through as soon as I jump off the phone.\n\nI just can't do it while I'm on the phone with you. That's all. Have you got access to, like, scanner and everything, or what's easier? Photos. Yep.\n\nNo. That's fair. Just just try and make sure, of course, that they're they're clear enough, and we'll check them when they come through. But just, you know, if they can't make out the writing or if it's too fuzzy, just be careful with that. Easy done.\n\nAlright. I think I've got everything down there. Anything else I can help you out with there, Bruce? Easy done. Alright.\n\nI'll get that in place now. I'll text you, and I'll get the team to keep an eye out for that email tomorrow or next week, and we'll get some postage out to you next week as well. Easy done. Anything else I can help with, You're a legend. Leave it with me, and we'll be in touch soon.\n\nThank you, Bruce. Have a fantastic evening. Bye.","paragraphs":[{"sentences":[{"text":"Hey, Bruce.","start":2.6399999,"end":3.28,"sentiment":"neutral","sentiment_score":0.08919759467244148},{"text":"It's Tommy here from Oakview, mate.","start":3.28,"end":4.64,"sentiment":"neutral","sentiment_score":0.15076390405495962},{"text":"How are you doing?","start":4.64,"end":5.54,"sentiment":"neutral","sentiment_score":0.20212925598025322},{"text":"Mate, I'm just wondering if now's a good time.","start":6.96,"end":9.28,"sentiment":"neutral","sentiment_score":0.259767116771804},{"text":"I was just trying to give you a buzz back about your, like, your super inquiries.","start":9.28,"end":13.38,"sentiment":"neutral","sentiment_score":0.08537909621372819}],"sentiment":"neutral","sentiment_score":0.1512287899449065,"num_words":37,"start":2.6399999,"end":13.38},{"sentences":[{"text":"Is now okay?","start":13.44,"end":14.24,"sentiment":"neutral","sentiment_score":0.06300857538978259},{"text":"Or 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one.","start":179.785,"end":182.125,"sentiment":"neutral","sentiment_score":0.14697079443269306},{"text":"And the only other thing is the the process to claim the super.","start":182.985,"end":186.765,"sentiment":"neutral","sentiment_score":0.028180158625428494},{"text":"In terms of, like, the statements or from when we first switched it?","start":193.31999,"end":196.54,"sentiment":"neutral","sentiment_score":-0.008769066287921025}],"sentiment":"neutral","sentiment_score":0.06854490684966247,"num_words":75,"start":169.74,"end":196.54},{"sentences":[{"text":"Perfect.","start":199.87999,"end":200.37999,"sentiment":"positive","sentiment_score":0.44167718291282654},{"text":"So you should be getting annual statements through to the emails, which Hang on.","start":200.385,"end":207.92499,"sentiment":"neutral","sentiment_score":0.17021489036934717},{"text":"Gmail 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yeah.","start":244.02,"end":245.31999,"sentiment":"neutral","sentiment_score":0.30060429573059083}],"sentiment":"neutral","sentiment_score":0.1935053588595332,"num_words":41,"start":229.815,"end":245.31999},{"sentences":[{"text":"The the account will automatically send you emails, but we can send out, like, a pack saying, hey, mate.","start":245.38,"end":250.58,"sentiment":"neutral","sentiment_score":0.27211185583942815},{"text":"This is what's happening with the investments.","start":250.58,"end":252.2,"sentiment":"neutral","sentiment_score":0.2646761153425489},{"text":"This is the the fees you've paid.","start":252.26,"end":253.62,"sentiment":"neutral","sentiment_score":0.2754236161708832},{"text":"This is how much it's returned, how much it's grown by, and we can send all that out to you.","start":253.62,"end":258.665,"sentiment":"neutral","sentiment_score":0.32231917828321455},{"text":"That's no worries.","start":258.665,"end":259.565,"sentiment":"neutral","sentiment_score":0.22491120298703512}],"sentiment":"neutral","sentiment_score":0.28699893850300995,"num_words":56,"start":245.38,"end":259.565},{"sentences":[{"text":"So what I might do, if that's okay, is I might just send out that pack just from when you first switch the accounts around just so you've got it, And then I'll send you your most recent pack, and then I'll make sure that's set in to be posted instead of emailed.","start":261.70502,"end":275.82,"sentiment":"neutral","sentiment_score":0.18343051916585779},{"text":"How's that sound?","start":275.82,"end":276.72,"sentiment":"neutral","sentiment_score":0.15344673891862234},{"text":"Yeah.","start":287.115,"end":287.595,"sentiment":"neutral","sentiment_score":-0.002936938777565956},{"text":"We've got that's Unit 3 Slash 7 Allen Street.","start":287.595,"end":290.79498,"sentiment":"neutral","sentiment_score":0.008761244222518548},{"text":"Right?","start":290.79498,"end":291.29498,"sentiment":"neutral","sentiment_score":0.031160155311226845}],"sentiment":"neutral","sentiment_score":0.1535706290609352,"num_words":67,"start":261.70502,"end":291.29498},{"sentences":[{"text":"Okay.","start":293.115,"end":293.615,"sentiment":"neutral","sentiment_score":0.0049767522141337395},{"text":"They're not PO box or anything like that?","start":294.36002,"end":296.38,"sentiment":"neutral","sentiment_score":-0.08720446052029729},{"text":"Okay.","start":297.88,"end":298.12,"sentiment":"neutral","sentiment_score":0.00702185183763504},{"text":"Let me just catch this down for the team, and I'll get them sorting out.","start":298.12,"end":301.64,"sentiment":"neutral","sentiment_score":0.09527941048145294},{"text":"So we'll send the original pack and your most recent, like, performance reports, and we'll go direct to your home address.","start":301.64,"end":310.925,"sentiment":"neutral","sentiment_score":0.1370176374912262}],"sentiment":"neutral","sentiment_score":0.07871574922667249,"num_words":46,"start":293.115,"end":310.925},{"sentences":[{"text":"In the meantime, you're gonna send back those filled in forms, and we'll forward them off for you.","start":311.865,"end":317.725,"sentiment":"neutral","sentiment_score":0.20967620693975025},{"text":"Forms for.","start":320.505,"end":321.24,"sentiment":"neutral","sentiment_score":0.12187937274575233},{"text":"Most of the time, it all gets done within a week or two depending on if it's all clean and process easy because we help sell down the investments to pay out the amount.","start":333.96,"end":343.845,"sentiment":"positive","sentiment_score":0.3943924820598434},{"text":"So we usually keep an eye on it every day.","start":344.065,"end":346.405,"sentiment":"positive","sentiment_score":0.3600550651550293},{"text":"You usually takes a week or two.","start":346.865,"end":348.305,"sentiment":"neutral","sentiment_score":0.03850862969245229}],"sentiment":"neutral","sentiment_score":0.2999631819695654,"num_words":71,"start":311.865,"end":348.305},{"sentences":[{"text":"Obviously, I can't control if when they process the paperwork, it takes them longer because it's something or they have to ask for more information.","start":348.305,"end":354.59998,"sentiment":"neutral","sentiment_score":-0.1426422429084778},{"text":"But, yeah, usually about a week or two.","start":354.59998,"end":356.62,"sentiment":"neutral","sentiment_score":0.02311829198151827},{"text":"K.","start":358.68,"end":359.18,"sentiment":"neutral","sentiment_score":0.08567896485328674},{"text":"Do we have do you have a return envelope from us there so it's it's all ready to go?","start":360.28,"end":364.575,"sentiment":"neutral","sentiment_score":0.0261934674099872},{"text":"Hey.","start":374.17502,"end":374.415,"sentiment":"neutral","sentiment_score":0.10192769765853882}],"sentiment":"neutral","sentiment_score":-0.04992272580663363,"num_words":54,"start":348.305,"end":374.415},{"sentences":[{"text":"That might work.","start":374.415,"end":375.315,"sentiment":"neutral","sentiment_score":0.17355144023895264},{"text":"I'll double check with the team first thing in the morning when I get in because everyone's kind of going home for the evening.","start":376.415,"end":380.80002,"sentiment":"neutral","sentiment_score":0.13111245725303888},{"text":"But I'll check it, email through to us, and then we'll post out our packs to you.","start":381.02002,"end":386.80002,"sentiment":"neutral","sentiment_score":0.10919342217419077},{"text":"Hashnet.","start":389.9,"end":390.4,"sentiment":"neutral","sentiment_score":0.040981441736221313},{"text":"Just for, like, your your reports and statements and stuff like that.","start":392.685,"end":396.605,"sentiment":"neutral","sentiment_score":0.04724728005627791}],"sentiment":"neutral","sentiment_score":0.10757175919583492,"num_words":57,"start":374.415,"end":396.605},{"sentences":[{"text":"I'll make sure that goes to your home address.","start":396.605,"end":398.305,"sentiment":"neutral","sentiment_score":0.11937891443570454},{"text":"For our email address to send it to?","start":407.06998,"end":409.25,"sentiment":"neutral","sentiment_score":0.03756480058655143},{"text":"Yeah.","start":410.66998,"end":410.99,"sentiment":"neutral","sentiment_score":0.2572428286075592},{"text":"Absolutely.","start":410.99,"end":411.49,"sentiment":"positive","sentiment_score":0.410199373960495},{"text":"So the best one for this can you send it through?","start":411.71,"end":416.99,"sentiment":"neutral","sentiment_score":0.25899032571099023}],"sentiment":"neutral","sentiment_score":0.1630421473334233,"num_words":30,"start":396.605,"end":416.99},{"sentences":[{"text":"Do you have a pen and paper handy, or do you want me to text it to you?","start":416.99,"end":419.81,"sentiment":"neutral","sentiment_score":0.08128228204117881},{"text":"Yeah.","start":424.735,"end":425.055,"sentiment":"neutral","sentiment_score":0.12663128972053528},{"text":"No.","start":425.055,"end":425.29498,"sentiment":"neutral","sentiment_score":0.1339498907327652},{"text":"That's easy done.","start":425.29498,"end":426.095,"sentiment":"neutral","sentiment_score":0.28139182428518933},{"text":"I'll send that through as soon as I jump off the phone.","start":426.095,"end":428.175,"sentiment":"neutral","sentiment_score":0.14675315065930286}],"sentiment":"neutral","sentiment_score":0.12368215822747776,"num_words":35,"start":416.99,"end":428.175},{"sentences":[{"text":"I just can't do it while I'm on the phone with you.","start":428.175,"end":430.175,"sentiment":"neutral","sentiment_score":-0.01930436088393132},{"text":"That's all.","start":430.175,"end":430.995,"sentiment":"neutral","sentiment_score":0.04754173010587692},{"text":"Have you got access to, like, scanner and everything, or what's easier?","start":434.57498,"end":438.63,"sentiment":"neutral","sentiment_score":-0.010687869042158127},{"text":"Photos.","start":441.41,"end":441.91,"sentiment":"neutral","sentiment_score":0.008935955353081226},{"text":"Yep.","start":442.13,"end":442.63,"sentiment":"neutral","sentiment_score":0.053633224219083786}],"sentiment":"neutral","sentiment_score":-0.00722336140461266,"num_words":28,"start":428.175,"end":442.63},{"sentences":[{"text":"No.","start":442.93,"end":443.09,"sentiment":"neutral","sentiment_score":0.023282527923583984},{"text":"That's fair.","start":443.09,"end":443.65,"sentiment":"neutral","sentiment_score":0.037726094014942646},{"text":"Just just try and make sure, of course, that they're they're clear enough, and we'll check them when they come through.","start":443.65,"end":448.05,"sentiment":"neutral","sentiment_score":0.02741748329606794},{"text":"But just, you know, if they can't make out the writing or if it's too fuzzy, just be careful with that.","start":448.05,"end":453.025,"sentiment":"neutral","sentiment_score":-0.07180613607522987},{"text":"Easy done.","start":455.565,"end":456.625,"sentiment":"positive","sentiment_score":0.38635386526584625}],"sentiment":"neutral","sentiment_score":-0.0012918991888774202,"num_words":47,"start":442.93,"end":456.625},{"sentences":[{"text":"Alright.","start":456.765,"end":457.085,"sentiment":"neutral","sentiment_score":0.25595974922180176},{"text":"I think I've got everything down there.","start":457.085,"end":458.865,"sentiment":"neutral","sentiment_score":0.24140153399535588},{"text":"Anything else I can help you out with there, Bruce?","start":459.325,"end":461.665,"sentiment":"neutral","sentiment_score":0.1700899049639702},{"text":"Easy done.","start":464.045,"end":464.685,"sentiment":"neutral","sentiment_score":0.2829682379961014},{"text":"Alright.","start":464.685,"end":465.085,"sentiment":"neutral","sentiment_score":0.28209254145622253}],"sentiment":"neutral","sentiment_score":0.21403326448940097,"num_words":21,"start":456.765,"end":465.085},{"sentences":[{"text":"I'll get that in place now.","start":465.085,"end":467.0,"sentiment":"neutral","sentiment_score":0.26223331938187283},{"text":"I'll text you, and I'll get the team to keep an eye out for that email tomorrow or next week, and we'll get some postage out to you next week as well.","start":467.06,"end":476.04,"sentiment":"neutral","sentiment_score":0.2562613761983812},{"text":"Easy done.","start":478.34,"end":478.82,"sentiment":"positive","sentiment_score":0.5606868267059326},{"text":"Anything else I can help with, You're a legend.","start":478.82,"end":484.345,"sentiment":"neutral","sentiment_score":0.19872959206501642},{"text":"Leave it with me, and we'll be in touch soon.","start":484.405,"end":486.665,"sentiment":"neutral","sentiment_score":0.26475781500339507}],"sentiment":"neutral","sentiment_score":0.2598522387571254,"num_words":59,"start":465.085,"end":486.665},{"sentences":[{"text":"Thank you, Bruce.","start":488.325,"end":488.965,"sentiment":"positive","sentiment_score":0.8201917409896851},{"text":"Have a fantastic evening.","start":488.965,"end":490.265,"sentiment":"positive","sentiment_score":0.8261124193668365},{"text":"Bye.","start":491.605,"end":492.105,"sentiment":"neutral","sentiment_score":-0.08847350627183914}],"sentiment":"positive","sentiment_score":0.7095689242705703,"num_words":8,"start":488.325,"end":492.105}]}}]},{"alternatives":[{"transcript":"Hello? Good. Thank you. Yes. Yeah. That's okay. Yeah. Not too bad, mate. You've been better, but it's okay. Yeah. No. Not really, matey. I've got all the information I needed now. It's just gonna fill out those forms to send back. Yeah, Marty. I'll send them to you. Oh, that's right. I wanna know why it got put into that super account because I made a deal with the people with used mob to have it with not no one else. Why did it go yeah. Why did it go into that hub twenty four? We'll see. Yeah. Because I yeah. But I remember filling out something where you it was going some somehow else into, like, 20% was going here, 20% was going there. Do you know what I mean? Yeah. But then I only found out there that through Maddie that was it went into that hub twenty four. Well Well, I never ever got told about that Hub 24. Yeah. No. Yeah. And that's who I yeah. Well, that's who I was who I thought it was going through. I don't remember nothing about the Hub twenty four. And if I get new if I got told about it, I would have remembered about it, mate. And see, I've had no paperwork about that for a long time, Maddy. Yeah. Statements or anything. Well, no. Yeah. And I've always yeah. And I've always asked them to send it out by paperwork because I I yeah. By post because I hardly ever check my emails. Yeah. Yep. Yep. Hi, Colin. Thank you. Yep. Good. Thank you, Marty. And I haven't got that. I don't know if I told Madison the other day, but I hardly can I just get it sent to me home address? Yes. Thank you. No. Yep. Yes, please. Yep. So how long does that usually take to get finalized money, if you know what I mean, to get like, when you send it send it off to whoever you have to send it off to. Yeah. Yep. Yep. Yep. Hi, Tyler. Mighty. No. No. I don't know what happened to it, mate. I was just gonna email it to you because I was selling something about this morning. Yep. No. That's okay. Yep. Oh, what do you what do you mean the tax? Oh, yes. Yeah. Yep. Can I just would you is there anything you can send through to me now with the email address on it for me, please, honey? And then yeah. And I'll just Just text it to me, please, mate, so I don't make a mistake with it. That's all. No. That's okay. No. I probably just I probably just have to take photos of it, mate. Yeah. Yep. Yep. That's okay. No. Thank you. Yep. Yep. Okay. Thank you for that, mate. No. Everything's right now. Okay. 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Good. Thank you. Yes. Yeah.\n\nThat's okay. Yeah. Not too bad, mate. You've been better, but it's okay. Yeah.\n\nNo. Not really, matey. I've got all the information I needed now. It's just gonna fill out those forms to send back. Yeah, Marty.\n\nI'll send them to you. Oh, that's right. I wanna know why it got put into that super account because I made a deal with the people with used mob to have it with not no one else. Why did it go yeah. Why did it go into that hub twenty four?\n\nWe'll see. Yeah. Because I yeah. But I remember filling out something where you it was going some somehow else into, like, 20% was going here, 20% was going there. Do you know what I mean?\n\nYeah. But then I only found out there that through Maddie that was it went into that hub twenty four. Well Well, I never ever got told about that Hub 24. Yeah. No.\n\nYeah. And that's who I yeah. Well, that's who I was who I thought it was going through. I don't remember nothing about the Hub twenty four. And if I get new if I got told about it, I would have remembered about it, mate.\n\nAnd see, I've had no paperwork about that for a long time, Maddy. Yeah. Statements or anything. Well, no. Yeah.\n\nAnd I've always yeah. And I've always asked them to send it out by paperwork because I I yeah. By post because I hardly ever check my emails. Yeah. Yep.\n\nYep. Hi, Colin. Thank you. Yep. Good.\n\nThank you, Marty. And I haven't got that. I don't know if I told Madison the other day, but I hardly can I just get it sent to me home address? Yes. Thank you.\n\nNo. Yep. Yes, please. Yep. So how long does that usually take to get finalized money, if you know what I mean, to get like, when you send it send it off to whoever you have to send it off to.\n\nYeah. Yep. Yep. Yep. Hi, Tyler.\n\nMighty. No. No. I don't know what happened to it, mate. I was just gonna email it to you because I was selling something about this morning.\n\nYep. No. That's okay. Yep. Oh, what do you what do you mean the tax?\n\nOh, yes. Yeah. Yep. Can I just would you is there anything you can send through to me now with the email address on it for me, please, honey? And then yeah.\n\nAnd I'll just Just text it to me, please, mate, so I don't make a mistake with it. That's all. No. That's okay. No.\n\nI probably just I probably just have to take photos of it, mate. Yeah. Yep. Yep. That's okay.\n\nNo. Thank you. Yep. Yep. Okay.\n\nThank you for that, mate. No. Everything's right now. Okay. 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four.","start":160.455,"end":163.41501,"sentiment":"neutral","sentiment_score":-0.1029150899913576},{"text":"And if I get new if I got told about it, I would have remembered about it, mate.","start":163.41501,"end":168.71501,"sentiment":"neutral","sentiment_score":-0.08264929387304518}],"sentiment":"neutral","sentiment_score":-0.05346765195329984,"num_words":45,"start":154.93501,"end":168.71501},{"sentences":[{"text":"And see, I've had no paperwork about that for a long time, Maddy.","start":184.765,"end":192.305,"sentiment":"neutral","sentiment_score":-0.06581968732643872},{"text":"Yeah.","start":196.36499,"end":196.765,"sentiment":"neutral","sentiment_score":0.02845207042992115},{"text":"Statements or anything.","start":196.765,"end":198.305,"sentiment":"neutral","sentiment_score":0.06198762729763985},{"text":"Well, 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emails.","start":223.70999,"end":226.61,"sentiment":"neutral","sentiment_score":-0.12865624162885878},{"text":"Yeah.","start":238.67499,"end":239.17499,"sentiment":"neutral","sentiment_score":0.18832650780677795},{"text":"Yep.","start":250.34999,"end":250.84999,"sentiment":"neutral","sentiment_score":0.2728000581264496}],"sentiment":"neutral","sentiment_score":-0.025482128985458985,"num_words":30,"start":217.205,"end":250.84999},{"sentences":[{"text":"Yep.","start":259.87,"end":260.35,"sentiment":"neutral","sentiment_score":0.20734737813472748},{"text":"Hi, Colin.","start":260.35,"end":260.91,"sentiment":"neutral","sentiment_score":0.26664604246616364},{"text":"Thank you.","start":260.91,"end":261.65,"sentiment":"positive","sentiment_score":0.5017416775226593},{"text":"Yep.","start":273.275,"end":273.775,"sentiment":"neutral","sentiment_score":0.14279472827911377},{"text":"Good.","start":276.93,"end":277.17,"sentiment":"positive","sentiment_score":0.3338196277618408}],"sentiment":"neutral","sentiment_score":0.3172481677361897,"num_words":7,"start":259.87,"end":277.17},{"sentences":[{"text":"Thank you, Marty.","start":277.17,"end":277.97,"sentiment":"neutral","sentiment_score":0.29223500192165375},{"text":"And I haven't got that.","start":277.97,"end":278.85,"sentiment":"neutral","sentiment_score":-0.035768743604421616},{"text":"I don't know if I told Madison the other day, but I hardly can I just get it sent to me home address?","start":278.85,"end":285.27,"sentiment":"neutral","sentiment_score":-0.11497468331261822},{"text":"Yes.","start":291.625,"end":291.865,"sentiment":"neutral","sentiment_score":0.05205245688557625},{"text":"Thank you.","start":291.865,"end":292.685,"sentiment":"neutral","sentiment_score":0.15567180141806602}],"sentiment":"neutral","sentiment_score":-0.04656354025663698,"num_words":34,"start":277.17,"end":292.685},{"sentences":[{"text":"No.","start":296.665,"end":297.165,"sentiment":"neutral","sentiment_score":-0.05930333584547043},{"text":"Yep.","start":307.81998,"end":308.31998,"sentiment":"neutral","sentiment_score":0.05390636622905731},{"text":"Yes, please.","start":311.74,"end":312.56,"sentiment":"neutral","sentiment_score":0.20431528985500336},{"text":"Yep.","start":318.145,"end":318.645,"sentiment":"neutral","sentiment_score":0.1894758641719818},{"text":"So how long does that usually take to get finalized money, if you know what I mean, to get like, when you send it send it off to whoever you have to send it off to.","start":320.145,"end":332.66,"sentiment":"neutral","sentiment_score":0.09389585256576538}],"sentiment":"neutral","sentiment_score":0.0969014674788568,"num_words":41,"start":296.665,"end":332.66},{"sentences":[{"text":"Yeah.","start":335.68002,"end":336.18002,"sentiment":"neutral","sentiment_score":0.27609390020370483},{"text":"Yep.","start":344.595,"end":345.095,"sentiment":"positive","sentiment_score":0.3670245110988617},{"text":"Yep.","start":346.915,"end":347.415,"sentiment":"neutral","sentiment_score":0.09119360148906708},{"text":"Yep.","start":356.915,"end":357.075,"sentiment":"neutral","sentiment_score":0.13758525252342224},{"text":"Hi, Tyler.","start":357.075,"end":357.635,"sentiment":"neutral","sentiment_score":0.1709059476852417}],"sentiment":"neutral","sentiment_score":0.20228486011425653,"num_words":6,"start":335.68002,"end":357.635},{"sentences":[{"text":"Mighty.","start":357.635,"end":358.135,"sentiment":"neutral","sentiment_score":0.2802400290966034},{"text":"No.","start":364.09,"end":364.59,"sentiment":"neutral","sentiment_score":-0.2975887358188629},{"text":"No.","start":365.28998,"end":365.68997,"sentiment":"negative","sentiment_score":-0.4372830390930176},{"text":"I don't know what happened to it, mate.","start":365.68997,"end":367.62997,"sentiment":"negative","sentiment_score":-0.43111537396907806},{"text":"I was just gonna email it to you because I was selling something about this morning.","start":367.68997,"end":372.83,"sentiment":"neutral","sentiment_score":-0.1692430367693305}],"sentiment":"neutral","sentiment_score":-0.2448682713287848,"num_words":27,"start":357.635,"end":372.83},{"sentences":[{"text":"Yep.","start":375.68997,"end":376.18997,"sentiment":"neutral","sentiment_score":0.1936364620923996},{"text":"No.","start":380.995,"end":381.315,"sentiment":"neutral","sentiment_score":-0.09083102643489838},{"text":"That's okay.","start":381.315,"end":382.055,"sentiment":"neutral","sentiment_score":0.07511875405907631},{"text":"Yep.","start":389.235,"end":389.735,"sentiment":"neutral","sentiment_score":0.10664936155080797},{"text":"Oh, what do you what do you mean the tax?","start":389.955,"end":391.77,"sentiment":"neutral","sentiment_score":-0.031332977861166}],"sentiment":"neutral","sentiment_score":0.003090835114320119,"num_words":15,"start":375.68997,"end":391.77},{"sentences":[{"text":"Oh, yes.","start":395.69,"end":396.34998,"sentiment":"neutral","sentiment_score":0.07244561240077019},{"text":"Yeah.","start":396.49,"end":396.99,"sentiment":"neutral","sentiment_score":0.11108148097991943},{"text":"Yep.","start":398.00998,"end":398.50998,"sentiment":"neutral","sentiment_score":-0.014668354764580728},{"text":"Can I just would you is there anything you can send through to me now with the email address on it for me, please, honey?","start":398.65,"end":406.19,"sentiment":"neutral","sentiment_score":0.08459467828273773},{"text":"And then yeah.","start":406.47498,"end":410.01498,"sentiment":"neutral","sentiment_score":0.054707219203313194}],"sentiment":"neutral","sentiment_score":0.07875915517797694,"num_words":32,"start":395.69,"end":410.01498},{"sentences":[{"text":"And I'll just Just text it to me, please, mate, so I don't make a mistake with it.","start":412.395,"end":423.62,"sentiment":"neutral","sentiment_score":0.18507735265625846},{"text":"That's all.","start":423.62,"end":424.28,"sentiment":"neutral","sentiment_score":0.16914284229278564},{"text":"No.","start":430.98,"end":431.14,"sentiment":"neutral","sentiment_score":-0.04562944173812866},{"text":"That's okay.","start":431.14,"end":431.88,"sentiment":"neutral","sentiment_score":-0.005768846953287721},{"text":"No.","start":437.82498,"end":438.06497,"sentiment":"neutral","sentiment_score":-0.04134182259440422}],"sentiment":"neutral","sentiment_score":0.14879871142329648,"num_words":24,"start":412.395,"end":438.06497},{"sentences":[{"text":"I probably just I probably just have to take photos of it, mate.","start":438.06497,"end":441.685,"sentiment":"neutral","sentiment_score":-0.013696684896086272},{"text":"Yeah.","start":442.705,"end":443.205,"sentiment":"neutral","sentiment_score":0.05192560330033302},{"text":"Yep.","start":452.38,"end":452.88,"sentiment":"neutral","sentiment_score":-0.02708190679550171},{"text":"Yep.","start":453.25998,"end":453.66,"sentiment":"neutral","sentiment_score":0.06856636703014374},{"text":"That's okay.","start":453.66,"end":454.4,"sentiment":"neutral","sentiment_score":0.21542567014694214}],"sentiment":"neutral","sentiment_score":0.019233583343318768,"num_words":18,"start":438.06497,"end":454.4},{"sentences":[{"text":"No.","start":461.655,"end":462.155,"sentiment":"neutral","sentiment_score":0.07334324717521667},{"text":"Thank you.","start":462.455,"end":463.275,"sentiment":"neutral","sentiment_score":0.2755285054445267},{"text":"Yep.","start":473.01498,"end":473.175,"sentiment":"neutral","sentiment_score":0.19590222835540771},{"text":"Yep.","start":473.175,"end":473.675,"sentiment":"neutral","sentiment_score":0.24369435012340543},{"text":"Okay.","start":476.25,"end":476.65,"sentiment":"neutral","sentiment_score":0.32725033164024353}],"sentiment":"neutral","sentiment_score":0.23187452803055444,"num_words":6,"start":461.655,"end":476.65},{"sentences":[{"text":"Thank you for that, mate.","start":476.65,"end":477.87,"sentiment":"positive","sentiment_score":0.6873896956443787},{"text":"No.","start":480.81,"end":481.31,"sentiment":"neutral","sentiment_score":-0.012181181460618973},{"text":"Everything's right now.","start":481.37,"end":482.66998,"sentiment":"neutral","sentiment_score":0.05934740602970123},{"text":"Okay.","start":487.12888,"end":487.44888,"sentiment":"positive","sentiment_score":0.41337403655052185},{"text":"Thank you.","start":487.44888,"end":488.18887,"sentiment":"positive","sentiment_score":0.8143779933452606}],"sentiment":"positive","sentiment_score":0.4704116281742851,"num_words":12,"start":476.65,"end":488.18887}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hey, Bruce. It's Tommy here from Oakview, mate. How are you doing?\n\nChannel 1: Good. Thank you.\n\nChannel 0: Mate, I'm just wondering if now's a good time. I was just trying to give you a buzz back about\n\nChannel 1: Yes.\n\nChannel 0: your, like, your super inquiries.\n\nChannel 1: Yeah.\n\nChannel 0: Is now okay? Or\n\nChannel 1: That's okay.\n\nChannel 0: yeah. Perfect. Perfect. I was just having a chat to Maddie about the compassionate grounds claims and things like that. Just wanted to see if I could help you out with a few things because you had a few questions beforehand.\n\nMate, do you wanna I mean, happy New Year to start with, but how have you been?\n\nChannel 1: Yeah. Not too bad, mate. You've been better, but it's okay.\n\nChannel 0: That's good to hear, mate. Is there anything in particular that I can sort of help sort out for you?\n\nChannel 1: Yeah. No. Not really, matey. I've got all the information I needed now. It's just gonna fill out those forms to send back.\n\nChannel 0: Fantastic, mate. Do you need any assistance from us in terms of you send them back to us and then we'll forward them on to the provider, or what would be your preference?\n\nChannel 1: Yeah, Marty. I'll send them to you.\n\nChannel 0: Yeah. That's easy done.\n\nChannel 1: Oh, that's right. I wanna\n\nChannel 0: Or\n\nChannel 1: know why it got put into that super account because I made a deal with the people with used mob to have it with not no one else.\n\nChannel 0: With\n\nChannel 1: Why did\n\nChannel 0: us?\n\nChannel 1: it go yeah. Why did it go into that hub twenty four?\n\nChannel 0: That's the one of the accounts that we use to invest the funds.\n\nChannel 1: We'll see. Yeah. Because\n\nChannel 0: Does that\n\nChannel 1: I\n\nChannel 0: sort of make sense?\n\nChannel 1: yeah. But I remember filling out something where you it was going some somehow else into, like, 20% was going here, 20% was going there. Do you know what I mean?\n\nChannel 0: Yes. Yep. I'm with you.\n\nChannel 1: Yeah. But then I only found out there that through Maddie that was it went into that hub twenty four.\n\nChannel 0: Yeah.\n\nChannel 1: Well\n\nChannel 0: So when we when you sign the document to split the percentages between the investments, we use, like, Hub 24 and so on to actually buy It's the it's the account to actually get into those investments.\n\nChannel 1: Well, I never ever got told about that Hub 24.\n\nChannel 0: Because do\n\nChannel 1: Yeah.\n\nChannel 0: you remember you were kind of with Netwealth originally and we switched you to HUB for the lower fees? So one of the things that I asked the team to do in the new year was just send you through that pack from the switch\n\nChannel 1: No.\n\nChannel 0: that we did. Because we were using Netwealth to buy the investments originally, but\n\nChannel 1: Yeah.\n\nChannel 0: Hub was\n\nChannel 1: And that's\n\nChannel 0: offering\n\nChannel 1: who I\n\nChannel 0: cheap fees.\n\nChannel 1: yeah. Well, that's who I was who I thought it was going through. I don't remember nothing about the Hub twenty four. And if I get new if I got told about it, I would have remembered about it, mate.\n\nChannel 0: Yeah. And that's the thing is I I went back through the file when we last spoke, and I I made sure I found all of the information from when we switched it. Because, again, it's they do the same investments. It's just one's lower fees than the other one. And the only other thing is the\n\nChannel 1: And\n\nChannel 0: the process\n\nChannel 1: see,\n\nChannel 0: to claim the super.\n\nChannel 1: I've had no paperwork about that for a long time, Maddy.\n\nChannel 0: In terms of, like, the statements or from when we first switched it?\n\nChannel 1: Yeah. Statements or anything.\n\nChannel 0: Perfect. So you should be getting annual statements through to the emails, which\n\nChannel 1: Well,\n\nChannel 0: Hang on.\n\nChannel 1: no.\n\nChannel 0: Gmail account. Okay. That's your bull bullseye seventy two is the Gmail account that you're using. Is that that's\n\nChannel 1: Yeah.\n\nChannel 0: that's the\n\nChannel 1: And\n\nChannel 0: one, isn't\n\nChannel 1: I've always\n\nChannel 0: it?\n\nChannel 1: yeah. And I've always asked them to send it out by paperwork\n\nChannel 0: Post.\n\nChannel 1: because I I yeah. By post because I hardly ever check my emails.\n\nChannel 0: I see. I see. I see. So what should be happening is you should get those statements posted out every quarter, year, just so you've got it in the mail.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. I can get that sorted for you. No worries at all. Most of the time yeah. The the account will automatically send you emails, but we can send out, like, a pack saying, hey, mate.\n\nChannel 1: Yep.\n\nChannel 0: This is what's happening with the investments. This is the the fees you've paid. This is how much it's returned, how much it's grown by, and we can send all that out to you. That's no worries.\n\nChannel 1: Yep. Hi, Colin. Thank you.\n\nChannel 0: So what I might do, if that's okay, is I might just send out that pack just from when you first switch the accounts around just so you've got it, And then I'll send you your most recent pack, and then I'll make\n\nChannel 1: Yep.\n\nChannel 0: sure that's set in to be posted instead of emailed. How's that sound?\n\nChannel 1: Good. Thank you, Marty. And I haven't got that. I don't know if I told Madison the other day, but I hardly can I just get it sent to me home address?\n\nChannel 0: Yeah. We've got that's Unit 3 Slash 7 Allen Street. Right?\n\nChannel 1: Yes. Thank you.\n\nChannel 0: Okay. They're not PO box or anything like that?\n\nChannel 1: No.\n\nChannel 0: Okay. Let me just catch this down for the team, and I'll get them sorting out. So we'll send the original pack and your most recent, like, performance reports,\n\nChannel 1: Yep.\n\nChannel 0: and we'll go direct to your home address.\n\nChannel 1: Yes,\n\nChannel 0: In\n\nChannel 1: please.\n\nChannel 0: the meantime, you're gonna send back those filled in forms, and we'll forward them off for you.\n\nChannel 1: Yep. So how\n\nChannel 0: Forms\n\nChannel 1: long does that\n\nChannel 0: for.\n\nChannel 1: usually take to get finalized money, if you know what I mean, to get like, when you send it send it off to whoever you have to send it off to.\n\nChannel 0: Most of the time, it all gets\n\nChannel 1: Yeah.\n\nChannel 0: done within a week or two depending on if it's all clean and process easy because we help sell down the investments to pay out the amount. So we usually\n\nChannel 1: Yep.\n\nChannel 0: keep an eye on it every day. You\n\nChannel 1: Yep.\n\nChannel 0: usually takes a week or two. Obviously, I can't control if when they process the paperwork, it takes them longer because it's something or they have to ask for more information. But, yeah, usually about a week or two.\n\nChannel 1: Yep. Hi, Tyler. Mighty.\n\nChannel 0: K. Do we have do you have a return envelope from us there so it's it's all ready\n\nChannel 1: No.\n\nChannel 0: to go?\n\nChannel 1: No. I don't know what happened to it, mate. I was just gonna email it to you because I was selling something about this morning.\n\nChannel 0: Hey. That might work.\n\nChannel 1: Yep.\n\nChannel 0: I'll double check with the team first thing in the morning when I get in because everyone's kind of going home for the evening.\n\nChannel 1: No.\n\nChannel 0: But I'll\n\nChannel 1: That's\n\nChannel 0: check\n\nChannel 1: okay.\n\nChannel 0: it, email through to us, and then we'll post out our packs to you.\n\nChannel 1: Yep.\n\nChannel 0: Hashnet.\n\nChannel 1: Oh, what do you what do you mean the tax?\n\nChannel 0: Just for, like, your your reports and statements\n\nChannel 1: Oh, yes.\n\nChannel 0: and stuff like that.\n\nChannel 1: Yeah.\n\nChannel 0: I'll make sure that goes to your home address.\n\nChannel 1: Yep. Can I just would you is there anything you can send through to me now with the email address on it for me, please, honey? And then\n\nChannel 0: For our email address to send it to?\n\nChannel 1: yeah.\n\nChannel 0: Yeah. Absolutely. So\n\nChannel 1: And I'll\n\nChannel 0: the\n\nChannel 1: just\n\nChannel 0: best one for this can you send it through? Do you have a pen and paper handy, or do you want me to text it to you?\n\nChannel 1: Just text it to me, please, mate, so I don't make a mistake with it. That's all.\n\nChannel 0: Yeah. No. That's easy done. I'll send that through as soon as I jump off the phone. I just can't do it while I'm on the phone with you.\n\nThat's all.\n\nChannel 1: No. That's okay.\n\nChannel 0: Have you got access to, like, scanner and everything, or\n\nChannel 1: No.\n\nChannel 0: what's\n\nChannel 1: I\n\nChannel 0: easier?\n\nChannel 1: probably just I probably just have to take photos of it, mate.\n\nChannel 0: Photos. Yep.\n\nChannel 1: Yeah.\n\nChannel 0: No. That's fair. Just just try and make sure, of course, that they're they're clear enough, and we'll check them when they come through. But just, you know, if they can't make out the writing or if it's too fuzzy, just be careful with\n\nChannel 1: Yep.\n\nChannel 0: that.\n\nChannel 1: Yep. That's okay.\n\nChannel 0: Easy done. Alright. I think I've got everything down there. Anything else I can help you out with there, Bruce?\n\nChannel 1: No. Thank you.\n\nChannel 0: Easy done. Alright. I'll get that in place now. I'll text you, and I'll get the team to keep an eye out for that email tomorrow or next week, and\n\nChannel 1: Yep. Yep.\n\nChannel 0: we'll get some postage out to you next week as well.\n\nChannel 1: Okay. Thank you for that, mate.\n\nChannel 0: Easy done. Anything else I can help with,\n\nChannel 1: No. Everything's right now.\n\nChannel 0: You're a legend. Leave it with me, and we'll be in touch soon.\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Thank you, Bruce. Have a fantastic evening. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.36,"end":1.86,"sentiment":"neutral","sentiment_score":0.02557365596294403}],"sentiment":"neutral","sentiment_score":0.02557365596294403,"channel":1,"num_words":1,"start":1.36,"end":1.86},{"sentences":[{"text":"Hey, Bruce.","start":2.6399999,"end":3.28,"sentiment":"neutral","sentiment_score":0.08919759467244148},{"text":"It's Tommy here from Oakview, mate.","start":3.28,"end":4.64,"sentiment":"neutral","sentiment_score":0.15076390405495962},{"text":"How are you doing?","start":4.64,"end":5.54,"sentiment":"neutral","sentiment_score":0.20212925598025322}],"sentiment":"neutral","sentiment_score":0.15762463646630445,"channel":0,"num_words":12,"start":2.6399999,"end":5.54},{"sentences":[{"text":"Good.","start":5.6,"end":5.92,"sentiment":"positive","sentiment_score":0.6050962209701538},{"text":"Thank you.","start":5.92,"end":6.66,"sentiment":"positive","sentiment_score":0.6813816130161285}],"sentiment":"positive","sentiment_score":0.6559531490008036,"channel":1,"num_words":3,"start":5.6,"end":6.66},{"sentences":[{"text":"Mate, I'm just wondering if now's a good time.","start":6.96,"end":9.28,"sentiment":"neutral","sentiment_score":0.259767116771804},{"text":"I was just trying to give you a buzz back about","start":9.28,"end":11.36,"sentiment":"neutral","sentiment_score":0.08809373256835071}],"sentiment":"neutral","sentiment_score":0.16534675545990468,"channel":0,"num_words":20,"start":6.96,"end":11.36},{"sentences":[{"text":"Yes.","start":11.36,"end":11.86,"sentiment":"neutral","sentiment_score":0.05740378051996231}],"sentiment":"neutral","sentiment_score":0.05740378051996231,"channel":1,"num_words":1,"start":11.36,"end":11.86},{"sentences":[{"text":"your, like, your super inquiries.","start":11.36,"end":13.38,"sentiment":"neutral","sentiment_score":0.07940689623355865}],"sentiment":"neutral","sentiment_score":0.07940689623355865,"channel":0,"num_words":5,"start":11.36,"end":13.38},{"sentences":[{"text":"Yeah.","start":13.094999,"end":13.594999,"sentiment":"neutral","sentiment_score":0.08710309863090515}],"sentiment":"neutral","sentiment_score":0.08710309863090515,"channel":1,"num_words":1,"start":13.094999,"end":13.594999},{"sentences":[{"text":"Is now okay?","start":13.44,"end":14.24,"sentiment":"neutral","sentiment_score":0.06300857538978259},{"text":"Or","start":14.24,"end":14.48,"sentiment":"neutral","sentiment_score":0.05239948630332947}],"sentiment":"neutral","sentiment_score":0.06035630311816931,"channel":0,"num_words":4,"start":13.44,"end":14.48},{"sentences":[{"text":"That's okay.","start":15.014999,"end":15.754999,"sentiment":"neutral","sentiment_score":0.13638271018862724}],"sentiment":"neutral","sentiment_score":0.13638271018862724,"channel":1,"num_words":2,"start":15.014999,"end":15.754999},{"sentences":[{"text":"yeah.","start":16.275,"end":16.515,"sentiment":"neutral","sentiment_score":0.2604438066482544},{"text":"Perfect.","start":16.515,"end":16.835001,"sentiment":"positive","sentiment_score":0.6316280961036682},{"text":"Perfect.","start":16.835001,"end":17.335001,"sentiment":"positive","sentiment_score":0.5841189622879028},{"text":"I was just having a chat to Maddie about the compassionate grounds claims and things like that.","start":17.395,"end":22.295,"sentiment":"neutral","sentiment_score":0.2168993765816969},{"text":"Just wanted to see if I could help you out with a few things because you had a few questions beforehand.","start":22.915,"end":27.015,"sentiment":"neutral","sentiment_score":0.21072836646011897}],"sentiment":"neutral","sentiment_score":0.2338725844534432,"channel":0,"num_words":41,"start":16.275,"end":27.015},{"sentences":[{"text":"Mate, do you wanna I mean, happy New Year to start with, but how have you been?","start":27.555,"end":31.05,"sentiment":"neutral","sentiment_score":0.24742023909793182}],"sentiment":"neutral","sentiment_score":0.24742023909793182,"channel":0,"num_words":17,"start":27.555,"end":31.05},{"sentences":[{"text":"Yeah.","start":31.710001,"end":31.95,"sentiment":"neutral","sentiment_score":0.1149255707859993},{"text":"Not too bad, mate.","start":31.95,"end":32.83,"sentiment":"neutral","sentiment_score":0.2047764677554369},{"text":"You've been better, but it's 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as soon as I jump off the phone.","start":426.095,"end":428.175,"sentiment":"neutral","sentiment_score":0.14675315065930286},{"text":"I just can't do it while I'm on the phone with you.","start":428.175,"end":430.175,"sentiment":"neutral","sentiment_score":-0.01930436088393132}],"sentiment":"neutral","sentiment_score":0.09083248726252852,"channel":0,"num_words":29,"start":424.735,"end":430.175},{"sentences":[{"text":"That's all.","start":430.175,"end":430.995,"sentiment":"neutral","sentiment_score":0.04754173010587692}],"sentiment":"neutral","sentiment_score":0.04754173010587692,"channel":0,"num_words":2,"start":430.175,"end":430.995},{"sentences":[{"text":"No.","start":430.98,"end":431.14,"sentiment":"neutral","sentiment_score":-0.04562944173812866},{"text":"That's 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or","start":434.57498,"end":437.88998,"sentiment":"neutral","sentiment_score":-0.007399194315075875}],"sentiment":"neutral","sentiment_score":-0.007399194315075875,"channel":0,"num_words":10,"start":434.57498,"end":437.88998},{"sentences":[{"text":"No.","start":437.82498,"end":438.06497,"sentiment":"neutral","sentiment_score":-0.04134182259440422}],"sentiment":"neutral","sentiment_score":-0.04134182259440422,"channel":1,"num_words":1,"start":437.82498,"end":438.06497},{"sentences":[{"text":"what's","start":437.88998,"end":438.13,"sentiment":"neutral","sentiment_score":-0.024454515427351}],"sentiment":"neutral","sentiment_score":-0.024454515427351,"channel":0,"num_words":1,"start":437.88998,"end":438.13},{"sentences":[{"text":"I","start":438.06497,"end":438.145,"sentiment":"neutral","sentiment_score":-0.01871063187718391}],"sentiment":"neutral","sentiment_score":-0.01871063187718391,"channel":1,"num_words":1,"start":438.06497,"end":438.145},{"sentences":[{"text":"easier?","start":438.13,"end":438.63,"sentiment":"neutral","sentiment_score":-0.02980796992778778}],"sentiment":"neutral","sentiment_score":-0.02980796992778778,"channel":0,"num_words":1,"start":438.13,"end":438.63},{"sentences":[{"text":"probably just I probably just have to take photos of it, mate.","start":438.145,"end":441.685,"sentiment":"neutral","sentiment_score":-0.0132788559809948}],"sentiment":"neutral","sentiment_score":-0.0132788559809948,"channel":1,"num_words":12,"start":438.145,"end":441.685},{"sentences":[{"text":"Photos.","start":441.41,"end":441.91,"sentiment":"neutral","sentiment_score":0.008935955353081226},{"text":"Yep.","start":442.13,"end":442.63,"sentiment":"neutral","sentiment_score":0.053633224219083786}],"sentiment":"neutral","sentiment_score":0.031284589786082506,"channel":0,"num_words":2,"start":441.41,"end":442.63},{"sentences":[{"text":"Yeah.","start":442.705,"end":443.205,"sentiment":"neutral","sentiment_score":0.05192560330033302}],"sentiment":"neutral","sentiment_score":0.05192560330033302,"channel":1,"num_words":1,"start":442.705,"end":443.205},{"sentences":[{"text":"No.","start":442.93,"end":443.09,"sentiment":"neutral","sentiment_score":0.023282527923583984},{"text":"That's fair.","start":443.09,"end":443.65,"sentiment":"neutral","sentiment_score":0.037726094014942646},{"text":"Just just try and make sure, of course, that they're they're clear enough, and we'll check them when they come through.","start":443.65,"end":448.05,"sentiment":"neutral","sentiment_score":0.02741748329606794},{"text":"But just, you know, if they can't make out the writing or if it's too fuzzy, just be careful with","start":448.05,"end":452.525,"sentiment":"neutral","sentiment_score":-0.07623366182669997}],"sentiment":"neutral","sentiment_score":-0.019322076621888715,"channel":0,"num_words":44,"start":442.93,"end":452.525},{"sentences":[{"text":"Yep.","start":452.38,"end":452.88,"sentiment":"neutral","sentiment_score":-0.02708190679550171}],"sentiment":"neutral","sentiment_score":-0.02708190679550171,"channel":1,"num_words":1,"start":452.38,"end":452.88},{"sentences":[{"text":"that.","start":452.525,"end":453.025,"sentiment":"neutral","sentiment_score":0.016744378954172134}],"sentiment":"neutral","sentiment_score":0.016744378954172134,"channel":0,"num_words":1,"start":452.525,"end":453.025},{"sentences":[{"text":"Yep.","start":453.25998,"end":453.66,"sentiment":"neutral","sentiment_score":0.06856636703014374},{"text":"That's okay.","start":453.66,"end":454.4,"sentiment":"neutral","sentiment_score":0.21542567014694214}],"sentiment":"neutral","sentiment_score":0.16647256910800934,"channel":1,"num_words":3,"start":453.25998,"end":454.4},{"sentences":[{"text":"Easy done.","start":455.565,"end":456.625,"sentiment":"positive","sentiment_score":0.38635386526584625},{"text":"Alright.","start":456.765,"end":457.085,"sentiment":"neutral","sentiment_score":0.25595974922180176},{"text":"I think I've got everything down there.","start":457.085,"end":458.865,"sentiment":"neutral","sentiment_score":0.24140153399535588},{"text":"Anything else I can help you out with there, Bruce?","start":459.325,"end":461.665,"sentiment":"neutral","sentiment_score":0.1700899049639702}],"sentiment":"neutral","sentiment_score":0.22096886336803437,"channel":0,"num_words":20,"start":455.565,"end":461.665},{"sentences":[{"text":"No.","start":461.655,"end":462.155,"sentiment":"neutral","sentiment_score":0.07334324717521667},{"text":"Thank you.","start":462.455,"end":463.275,"sentiment":"neutral","sentiment_score":0.2755285054445267}],"sentiment":"neutral","sentiment_score":0.20813341935475668,"channel":1,"num_words":3,"start":461.655,"end":463.275},{"sentences":[{"text":"Easy done.","start":464.045,"end":464.685,"sentiment":"neutral","sentiment_score":0.2829682379961014},{"text":"Alright.","start":464.685,"end":465.085,"sentiment":"neutral","sentiment_score":0.28209254145622253},{"text":"I'll get that in place now.","start":465.085,"end":467.0,"sentiment":"neutral","sentiment_score":0.26223331938187283},{"text":"I'll text you, and I'll get the team to keep an eye out for that email tomorrow or next week, and","start":467.06,"end":473.22,"sentiment":"neutral","sentiment_score":0.2557606001694997}],"sentiment":"neutral","sentiment_score":0.2597467179099719,"channel":0,"num_words":30,"start":464.045,"end":473.22},{"sentences":[{"text":"Yep.","start":473.01498,"end":473.175,"sentiment":"neutral","sentiment_score":0.19590222835540771},{"text":"Yep.","start":473.175,"end":473.675,"sentiment":"neutral","sentiment_score":0.24369435012340543}],"sentiment":"neutral","sentiment_score":0.21979828923940659,"channel":1,"num_words":2,"start":473.01498,"end":473.675},{"sentences":[{"text":"we'll get some postage out to you next week as well.","start":473.22,"end":476.04,"sentiment":"neutral","sentiment_score":0.25721740316260944}],"sentiment":"neutral","sentiment_score":0.25721740316260944,"channel":0,"num_words":11,"start":473.22,"end":476.04},{"sentences":[{"text":"Okay.","start":476.25,"end":476.65,"sentiment":"neutral","sentiment_score":0.32725033164024353},{"text":"Thank you for that, mate.","start":476.65,"end":477.87,"sentiment":"positive","sentiment_score":0.6873896956443787}],"sentiment":"positive","sentiment_score":0.6273664683103561,"channel":1,"num_words":6,"start":476.25,"end":477.87},{"sentences":[{"text":"Easy done.","start":478.34,"end":478.82,"sentiment":"positive","sentiment_score":0.5606868267059326},{"text":"Anything else I can help with,","start":478.82,"end":480.165,"sentiment":"neutral","sentiment_score":0.2085041825970014}],"sentiment":"neutral","sentiment_score":0.2965498436242342,"channel":0,"num_words":8,"start":478.34,"end":480.165},{"sentences":[{"text":"No.","start":480.81,"end":481.31,"sentiment":"neutral","sentiment_score":-0.012181181460618973},{"text":"Everything's right now.","start":481.37,"end":482.66998,"sentiment":"neutral","sentiment_score":0.05934740602970123}],"sentiment":"neutral","sentiment_score":0.04146525915712118,"channel":1,"num_words":4,"start":480.81,"end":482.66998},{"sentences":[{"text":"You're a legend.","start":483.125,"end":484.345,"sentiment":"neutral","sentiment_score":0.1791804110010465},{"text":"Leave it with me, and we'll be in touch soon.","start":484.405,"end":486.665,"sentiment":"neutral","sentiment_score":0.26475781500339507}],"sentiment":"neutral","sentiment_score":0.24500918331054541,"channel":0,"num_words":13,"start":483.125,"end":486.665},{"sentences":[{"text":"Okay.","start":487.12888,"end":487.44888,"sentiment":"positive","sentiment_score":0.41337403655052185},{"text":"Thank you.","start":487.44888,"end":488.18887,"sentiment":"positive","sentiment_score":0.8143779933452606}],"sentiment":"positive","sentiment_score":0.6807100077470144,"channel":1,"num_words":3,"start":487.12888,"end":488.18887},{"sentences":[{"text":"Thank you, Bruce.","start":488.325,"end":488.965,"sentiment":"positive","sentiment_score":0.8201917409896851},{"text":"Have a fantastic evening.","start":488.965,"end":490.265,"sentiment":"positive","sentiment_score":0.8261124193668365},{"text":"Bye.","start":491.605,"end":492.105,"sentiment":"neutral","sentiment_score":-0.08847350627183914}],"sentiment":"positive","sentiment_score":0.7095689242705703,"channel":0,"num_words":8,"start":488.325,"end":492.105}]},"summary":{"result":"success","short":"A representative from Oakview, Tommy, follows up with Bruce about his inquiry about compassionate grounds claims. Bruce had trouble filling out forms and getting information from the previous year, but will receive annual statements and a pack of performance reports. The process is difficult due to Bruce's lack of paperwork, but the representative will send a return envelope and send photos of the forms and return them to the customer. Bruce will keep an eye out for the email and email with the information."},"intents":{"segments":[{"text":"Mate, I'm just wondering if now's a good time. I was just trying to give you a buzz back about your, Yes. like, your super inquiries. Yeah.","start_word":16,"end_word":42,"intents":[{"intent":"Inquire about assistance","confidence_score":0.0014404946}]},{"text":"I was just having a chat to Maddie about the compassionate grounds claims and things like that. Just wanted to see if I could help you out with a few things because you had a few questions beforehand.","start_word":52,"end_word":89,"intents":[{"intent":"Discuss compassionate grounds claims","confidence_score":0.083749704}]},{"text":"I wanna Or know why it got put into that super account because I made a deal with the people with used mob to have it with not no one else. With Why did us? it go yeah. Why did it go into that hub twenty four? That's the one of the accounts that we use to invest the funds. We'll see. Yeah.","start_word":208,"end_word":270,"intents":[{"intent":"Seek explanation for funds transfer","confidence_score":0.000056728815}]},{"text":"That's the one of the accounts that we use to invest the funds. We'll see.","start_word":255,"end_word":269,"intents":[{"intent":"Ask about fund transfer","confidence_score":0.00074651925}]},{"text":"Well So when we when you sign the document to split the percentages between the investments, we use, like, Hub 24 and so on to actually buy It's the it's the account to actually get into those investments.","start_word":336,"end_word":373,"intents":[{"intent":"Document investments","confidence_score":0.005664204}]},{"text":"And I've always asked them to send it out by paperwork Post. because I I yeah. By post because I hardly ever check my emails. I see. I see. I see. So what should be happening is you should get those statements posted out every quarter, year, just so you've got it in the mail. Yeah.","start_word":636,"end_word":691,"intents":[{"intent":"Send statements","confidence_score":0.56657714}]},{"text":"I can get that sorted for you. No worries at all.","start_word":693,"end_word":703,"intents":[{"intent":"Sort out","confidence_score":0.18518338}]},{"text":"The the account will automatically send you emails, but we can send out, like, a pack saying, hey, mate. Yep. This is what's happening with the investments. This is the the fees you've paid. This is how much it's returned, how much it's grown by, and we can send all that out to you. That's no worries.","start_word":709,"end_word":765,"intents":[{"intent":"Send pack","confidence_score":0.4033557}]},{"text":"So we'll send the original pack and your most recent, like, performance reports, Yep.","start_word":900,"end_word":913,"intents":[{"intent":"Send performance reports","confidence_score":0.2958944}]},{"text":"the meantime, you're gonna send back those filled in forms, and we'll forward them off for you. Yep.","start_word":925,"end_word":942,"intents":[{"intent":"Send forms","confidence_score":0.16390204}]},{"text":"Obviously, I can't control if when they process the paperwork, it takes them longer because it's something or they have to ask for more information. But, yeah, usually about a week or two. Yep.","start_word":1035,"end_word":1068,"intents":[{"intent":"Process paperwork","confidence_score":0.0042009256}]},{"text":"Do we have do you have a return envelope from us there so it's it's all ready No. to go?","start_word":1073,"end_word":1092,"intents":[{"intent":"Check return envelope","confidence_score":0.033440873}]},{"text":"Can I just would you is there anything you can send through to me now with the email address on it for me, please, honey?","start_word":1205,"end_word":1229,"intents":[{"intent":"Send email","confidence_score":0.84067756}]},{"text":"Have you got access to, like, scanner and everything, or No.","start_word":1325,"end_word":1335,"intents":[{"intent":"Confirm access to scanner","confidence_score":0.06921396}]},{"text":"Anything else I can help you out with there, Bruce? No. Thank you.","start_word":1413,"end_word":1425,"intents":[{"intent":"Provide assistance with anything","confidence_score":0.00006199106}]},{"text":"Anything else I can help with, No. Everything's right now. You're a legend.","start_word":1477,"end_word":1489,"intents":[{"intent":"End conversation","confidence_score":0.0068990923}]}]},"sentiments":{"segments":[{"text":"Hello? Hey, Bruce. It's Tommy here from Oakview, mate. How are you doing?","start_word":0,"end_word":12,"sentiment":"neutral","sentiment_score":0.14290744066238403},{"text":"Good. Thank you.","start_word":13,"end_word":15,"sentiment":"positive","sentiment_score":0.6428188681602478},{"text":"Mate, I'm just wondering if now's a good time. I was just trying to give you a buzz back about your, Yes. like, your super inquiries. Yeah. Is now okay? Or That's okay. yeah.","start_word":16,"end_word":49,"sentiment":"neutral","sentiment_score":0.14915837347507477},{"text":"Perfect. Perfect.","start_word":50,"end_word":51,"sentiment":"positive","sentiment_score":0.6078735589981079},{"text":"I was just having a chat to Maddie about the compassionate grounds claims and things like that. Just wanted to see if I could help you out with a few things because you had a few questions beforehand. Mate, do you wanna I mean, happy New Year to start with, but how have you been? Yeah. Not too bad, mate. You've been better, but it's okay.","start_word":52,"end_word":117,"sentiment":"neutral","sentiment_score":0.2344174832105637},{"text":"That's good to hear, mate.","start_word":118,"end_word":122,"sentiment":"positive","sentiment_score":0.5862599015235901},{"text":"Is there anything in particular that I can sort of help sort out for you? Yeah. No. Not really, matey. I've got all the information I needed now. It's just gonna fill out those forms to send back.","start_word":123,"end_word":160,"sentiment":"neutral","sentiment_score":0.08684370666742325},{"text":"Fantastic, mate.","start_word":161,"end_word":162,"sentiment":"positive","sentiment_score":0.49204063415527344},{"text":"Do you need any assistance from us in terms of you send them back to us and then we'll forward them on to the provider, or what would be your preference? Yeah, Marty. I'll send them to you. Yeah. That's easy done. Oh, that's right. I wanna Or know why it got put into that super account because I made a deal with the people with used mob to have it with not no one else. With Why did us? it go yeah. Why did it go into that hub twenty four? That's the one of the accounts that we use to invest the funds. We'll see. Yeah. Because Does that I sort of make sense? yeah. But I remember filling out something where you it was going some somehow else into, like, 20% was going here, 20% was going there. Do you know what I mean? Yes. Yep. I'm with you. Yeah. But then I only found out there that through Maddie that was it went into that hub twenty four. Yeah. Well So when we when you sign the document to split the percentages between the investments, we use, like, Hub 24 and so on to actually buy It's the it's the account to actually get into those investments. Well, I never ever got told about that Hub 24. Because do Yeah. you remember you were kind of with Netwealth originally and we switched you to HUB for the lower fees? So one of the things that I asked the team to do in the new year was just send you through that pack from the switch No. that we did. Because we were using Netwealth to buy the investments originally, but Yeah. Hub was And that's offering who I cheap fees. yeah. Well, that's who I was who I thought it was going through. I don't remember nothing about the Hub twenty four. And if I get new if I got told about it, I would have remembered about it, mate. Yeah. And that's the thing is I I went back through the file when we last spoke, and I I made sure I found all of the information from when we switched it. Because, again, it's they do the same investments. It's just one's lower fees than the other one. And the only other thing is the And the process see, to claim the super. I've had no paperwork about that for a long time, Maddy. In terms of, like, the statements or from when we first switched it? Yeah. Statements or anything.","start_word":163,"end_word":589,"sentiment":"neutral","sentiment_score":0.015734157045164628},{"text":"Perfect.","start_word":590,"end_word":590,"sentiment":"positive","sentiment_score":0.44167718291282654},{"text":"So you should be getting annual statements through to the emails, which Well, Hang on. no. Gmail account. Okay. That's your bull bullseye seventy two is the Gmail account that you're using. Is that that's Yeah. that's the And one, isn't I've always it? yeah. And I've always asked them to send it out by paperwork Post. because I I yeah. By post because I hardly ever check my emails. I see. I see. I see. So what should be happening is you should get those statements posted out every quarter, year, just so you've got it in the mail. Yeah. Okay.","start_word":591,"end_word":692,"sentiment":"neutral","sentiment_score":0.04448274720241042},{"text":"I can get that sorted for you.","start_word":693,"end_word":699,"sentiment":"positive","sentiment_score":0.3352119028568268},{"text":"No worries at all. Most of the time yeah. The the account will automatically send you emails, but we can send out, like, a pack saying, hey, mate. Yep. This is what's happening with the investments. This is the the fees you've paid. This is how much it's returned, how much it's grown by, and we can send all that out to you. That's no worries. Yep. Hi, Colin.","start_word":700,"end_word":768,"sentiment":"neutral","sentiment_score":0.2793155908584595},{"text":"Thank you.","start_word":769,"end_word":770,"sentiment":"positive","sentiment_score":0.4978574216365814},{"text":"So what I might do, if that's okay, is I might just send out that pack just from when you first switch the accounts around just so you've got it, And then I'll send you your most recent pack, and then I'll make Yep. sure that's set in to be posted instead of emailed. How's that sound?","start_word":771,"end_word":827,"sentiment":"neutral","sentiment_score":0.17788951098918915},{"text":"Good.","start_word":828,"end_word":828,"sentiment":"positive","sentiment_score":0.3338196277618408},{"text":"Thank you, Marty. And I haven't got that. I don't know if I told Madison the other day, but I hardly can I just get it sent to me home address? Yeah. We've got that's Unit 3 Slash 7 Allen Street. Right? Yes. Thank you. Okay. They're not PO box or anything like that? No. Okay. Let me just catch this down for the team, and I'll get them sorting out. So we'll send the original pack and your most recent, like, performance reports, Yep. and we'll go direct to your home address. Yes, In please. the meantime, you're gonna send back those filled in forms, and we'll forward them off for you. Yep. So how Forms long does that for. usually take to get finalized money, if you know what I mean, to get like, when you send it send it off to whoever you have to send it off to. Most of the time, it all gets Yeah.","start_word":829,"end_word":988,"sentiment":"neutral","sentiment_score":0.07720842747949064},{"text":"done within a week or two depending on if it's all clean and process easy because we help sell down the investments to pay out the amount. So we usually Yep. keep an eye on it every day.","start_word":989,"end_word":1026,"sentiment":"positive","sentiment_score":0.4374498426914215},{"text":"You Yep. usually takes a week or two. Obviously, I can't control if when they process the paperwork, it takes them longer because it's something or they have to ask for more information. But, yeah, usually about a week or two. Yep. Hi, Tyler. Mighty. K. Do we have do you have a return envelope from us there so it's it's all ready No. to go?","start_word":1027,"end_word":1092,"sentiment":"neutral","sentiment_score":-0.018920956179499623},{"text":"No. I don't know what happened to it, mate.","start_word":1093,"end_word":1101,"sentiment":"negative","sentiment_score":-0.4015414714813232},{"text":"I was just gonna email it to you because I was selling something about this morning. Hey. That might work. Yep. I'll double check with the team first thing in the morning when I get in because everyone's kind of going home for the evening. No. But I'll That's check okay. it, email through to us, and then we'll post out our packs to you. Yep. Hashnet. Oh, what do you what do you mean the tax? Just for, like, your your reports and statements Oh, yes. and stuff like that. Yeah. I'll make sure that goes to your home address. Yep. Can I just would you is there anything you can send through to me now with the email address on it for me, please, honey? And then For our email address to send it to? yeah. Yeah.","start_word":1102,"end_word":1240,"sentiment":"neutral","sentiment_score":0.06335969338957355},{"text":"Absolutely.","start_word":1241,"end_word":1241,"sentiment":"positive","sentiment_score":0.410199373960495},{"text":"So And I'll the just best one for this can you send it through? Do you have a pen and paper handy, or do you want me to text it to you? Just text it to me, please, mate, so I don't make a mistake with it. That's all. Yeah. No. That's easy done. I'll send that through as soon as I jump off the phone. I just can't do it while I'm on the phone with you. That's all. No. That's okay. Have you got access to, like, scanner and everything, or No. what's I easier? probably just I probably just have to take photos of it, mate. Photos. Yep. Yeah. No. That's fair. Just just try and make sure, of course, that they're they're clear enough, and we'll check them when they come through. But just, you know, if they can't make out the writing or if it's too fuzzy, just be careful with Yep. that. Yep. That's okay.","start_word":1242,"end_word":1402,"sentiment":"neutral","sentiment_score":0.06362701207399368},{"text":"Easy done.","start_word":1403,"end_word":1404,"sentiment":"positive","sentiment_score":0.37877628207206726},{"text":"Alright. I think I've got everything down there. Anything else I can help you out with there, Bruce? No. Thank you. Easy done. Alright. I'll get that in place now. I'll text you, and I'll get the team to keep an eye out for that email tomorrow or next week, and Yep. Yep. we'll get some postage out to you next week as well. Okay.","start_word":1405,"end_word":1469,"sentiment":"neutral","sentiment_score":0.2425314784049988},{"text":"Thank you for that, mate. Easy done.","start_word":1470,"end_word":1476,"sentiment":"positive","sentiment_score":0.6515133380889893},{"text":"Anything else I can help with, No. Everything's right now. You're a legend. Leave it with me, and we'll be in touch soon.","start_word":1477,"end_word":1499,"sentiment":"neutral","sentiment_score":0.1952432763317357},{"text":"Okay. Thank you. Thank you, Bruce. Have a fantastic evening. Bye.","start_word":1500,"end_word":1510,"sentiment":"positive","sentiment_score":0.736465573310852}],"average":{"sentiment":"neutral","sentiment_score":0.1055522990676592}}}}