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you for calling. Please note that this call is being recorded for quality and training purposes. If you would like the recording to be turned off, please inform the team member at the beginning of the call. If you are an existing family calling for a center or you have a child care subsidy question relating to your enrollment, please press 1. If you are a new family interested in enrolling at one of our centers, please press 2, and one of our family support officers will be right with you.\n\nPlease press 3 if your query relates to a work placement or study related inquiry. To hear these options again, please press 0. If you are an existing family calling for a center or you have a childcare subsidy question relating to your enrollment, please press 1. If you are a new family interested in enrolling at one of our centers, please press 2, and one of our family support officers will be right with you. Please press 3 if your query relates to a work placement or study related inquiry.\n\nTo hear these options again, please press 0. Please let us know where you are calling from. If you are calling from Queensland, Western Australia, or South Australia, press 1. For New South Wales, Australian Capital Territory, press 2. For Victor Please hold the line while we connect you through to the next available family support officer.\n\nThank you for calling the family support team. You're speaking with Lucy? No. They don't have a direct inbound line. You've called the enrollment team.\n\nIf it's not an enrollment inquiry, I can't transfer your call. Thank you.","paragraphs":[{"sentences":[{"text":"Thank you for calling.","start":1.28,"end":2.42,"sentiment":"positive","sentiment_score":0.33399394154548645},{"text":"Please note that this call is being recorded for quality and training purposes.","start":2.96,"end":6.66,"sentiment":"neutral","sentiment_score":-0.09034594033773129},{"text":"If you would like the recording to be turned off, please inform the team member at the beginning of the call.","start":7.2799997,"end":12.315,"sentiment":"neutral","sentiment_score":-0.09513844123908452},{"text":"If you are an existing family calling for a center or you have a child care subsidy question relating to your enrollment, please press 1.","start":13.275,"end":20.414999,"sentiment":"neutral","sentiment_score":-0.04010172352194786},{"text":"If you are a new family interested in enrolling at one of our centers, please press 2, and one of our family support officers will be right with you.","start":20.634998,"end":28.08,"sentiment":"neutral","sentiment_score":-0.0217846830792982}],"sentiment":"neutral","sentiment_score":-0.03772530023454,"num_words":92,"start":1.28,"end":28.08},{"sentences":[{"text":"Please press 3 if your query relates to a work placement or study related inquiry.","start":28.64,"end":33.06,"sentiment":"neutral","sentiment_score":-0.046470666925112404},{"text":"To hear these options again, please press 0.","start":33.84,"end":36.42,"sentiment":"neutral","sentiment_score":-0.02649138227570802},{"text":"If you are an existing family calling for a center or you have a childcare subsidy question relating to your enrollment, please press 1.","start":40.0,"end":47.035,"sentiment":"neutral","sentiment_score":-0.02702564373612404},{"text":"If you are a new family interested in enrolling at one of our centers, please press 2, and one of our family support officers will be right with you.","start":47.414997,"end":54.875,"sentiment":"neutral","sentiment_score":-0.017489592223588764},{"text":"Please press 3 if your query relates to a work placement or study related inquiry.","start":55.335,"end":59.690002,"sentiment":"neutral","sentiment_score":-0.034245875229438144}],"sentiment":"neutral","sentiment_score":-0.02833508587554916,"num_words":91,"start":28.64,"end":59.690002},{"sentences":[{"text":"To hear these options again, please press 0.","start":60.550003,"end":63.13,"sentiment":"neutral","sentiment_score":-0.020801191800273955},{"text":"Please let us know where you are calling from.","start":64.31,"end":66.490005,"sentiment":"neutral","sentiment_score":-0.02666775302754508},{"text":"If you are calling from Queensland, Western Australia, or South Australia, press 1.","start":66.630005,"end":71.69,"sentiment":"neutral","sentiment_score":-0.01339920753469834},{"text":"For New South Wales, Australian Capital Territory, press 2.","start":71.985,"end":75.765,"sentiment":"neutral","sentiment_score":-0.007507779945929845},{"text":"For Victor Please hold the line while we connect you through to the next available family support officer.","start":75.985,"end":82.565,"sentiment":"neutral","sentiment_score":-0.0015194127336144447}],"sentiment":"neutral","sentiment_score":-0.011851376461747446,"num_words":57,"start":60.550003,"end":82.565},{"sentences":[{"text":"Thank you for calling the family support team.","start":97.65,"end":99.57,"sentiment":"neutral","sentiment_score":0.08226139144971967},{"text":"You're speaking with Lucy?","start":99.57,"end":100.79,"sentiment":"neutral","sentiment_score":0.013065001461654902},{"text":"No.","start":110.055,"end":110.295,"sentiment":"negative","sentiment_score":-0.3709195852279663},{"text":"They don't have a direct inbound line.","start":110.295,"end":111.814995,"sentiment":"negative","sentiment_score":-0.39647588559559416},{"text":"You've called the enrollment team.","start":111.814995,"end":113.274994,"sentiment":"negative","sentiment_score":-0.351046484708786}],"sentiment":"neutral","sentiment_score":-0.16764528281986713,"num_words":25,"start":97.65,"end":113.274994},{"sentences":[{"text":"If it's not an enrollment inquiry, I can't transfer your call.","start":113.335,"end":116.12094,"sentiment":"negative","sentiment_score":-0.40704902735623444},{"text":"Thank you.","start":119.64094,"end":120.46094,"sentiment":"neutral","sentiment_score":0.269000768661499}],"sentiment":"neutral","sentiment_score":-0.30304136643042934,"num_words":13,"start":113.335,"end":120.46094}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling. Please note that this call is being recorded for quality and training purposes. If you would like the recording to be turned off, please inform the team member at the beginning of the call. If you are an existing family calling for a center or you have a child care subsidy question relating to your enrollment, please press 1. If you are a new family interested in enrolling at one of our centers, please press 2, and one of our family support officers will be right with you.\n\nPlease press 3 if your query relates to a work placement or study related inquiry. To hear these options again, please press 0. If you are an existing family calling for a center or you have a childcare subsidy question relating to your enrollment, please press 1. If you are a new family interested in enrolling at one of our centers, please press 2, and one of our family support officers will be right with you. Please press 3 if your query relates to a work placement or study related inquiry.\n\nTo hear these options again, please press 0. Please let us know where you are calling from. If you are calling from Queensland, Western Australia, or South Australia, press 1. For New South Wales, Australian Capital Territory, press 2. For Victor Please hold the line while we connect you through to the next available family support officer.\n\nThank you for calling the family support team. You're speaking with Lucy?\n\nChannel 0: Yes, Lucy. Good morning. Can you help me out to transfer this call to Jack? Jack Sandu from IT department?\n\nChannel 1: No. They don't have a direct inbound line. You've called the enrollment team. If it's not an enrollment inquiry, I can't transfer your call.\n\nChannel 0: I see. Okay. That's fine, though.\n\nChannel 1: Thank you.","paragraphs":[{"sentences":[{"text":"Thank you for calling.","start":1.28,"end":2.42,"sentiment":"positive","sentiment_score":0.33399394154548645},{"text":"Please note that this call is being recorded for quality and training purposes.","start":2.96,"end":6.66,"sentiment":"neutral","sentiment_score":-0.09034594033773129},{"text":"If you would like the recording to be turned off, please inform the team member at the beginning of the call.","start":7.2799997,"end":12.315,"sentiment":"neutral","sentiment_score":-0.09513844123908452},{"text":"If you are an existing family calling for a center or you have a child care subsidy question relating to your enrollment, please press 1.","start":13.275,"end":20.414999,"sentiment":"neutral","sentiment_score":-0.04010172352194786},{"text":"If you are a new family interested in enrolling at one of our centers, please press 2, and one of our family support officers will be right with you.","start":20.634998,"end":28.08,"sentiment":"neutral","sentiment_score":-0.0217846830792982}],"sentiment":"neutral","sentiment_score":-0.03772530023454,"channel":1,"num_words":92,"start":1.28,"end":28.08},{"sentences":[{"text":"Please press 3 if your query relates to a work placement or study related inquiry.","start":28.64,"end":33.06,"sentiment":"neutral","sentiment_score":-0.046470666925112404},{"text":"To hear these options again, please press 0.","start":33.84,"end":36.42,"sentiment":"neutral","sentiment_score":-0.02649138227570802},{"text":"If you are an existing family calling for a center or you have a childcare subsidy question relating to your enrollment, please press 1.","start":40.0,"end":47.035,"sentiment":"neutral","sentiment_score":-0.02702564373612404},{"text":"If you are a new family interested in enrolling at one of our centers, please press 2, and one of our family support officers will be right with you.","start":47.414997,"end":54.875,"sentiment":"neutral","sentiment_score":-0.017489592223588764},{"text":"Please press 3 if your query relates to a work placement or study related inquiry.","start":55.335,"end":59.690002,"sentiment":"neutral","sentiment_score":-0.034245875229438144}],"sentiment":"neutral","sentiment_score":-0.02833508587554916,"channel":1,"num_words":91,"start":28.64,"end":59.690002},{"sentences":[{"text":"To hear these options again, please press 0.","start":60.550003,"end":63.13,"sentiment":"neutral","sentiment_score":-0.020801191800273955},{"text":"Please let us know where you are calling from.","start":64.31,"end":66.490005,"sentiment":"neutral","sentiment_score":-0.02666775302754508},{"text":"If you are calling from Queensland, Western Australia, or South Australia, press 1.","start":66.630005,"end":71.69,"sentiment":"neutral","sentiment_score":-0.01339920753469834},{"text":"For New South Wales, Australian Capital Territory, press 2.","start":71.985,"end":75.765,"sentiment":"neutral","sentiment_score":-0.007507779945929845},{"text":"For Victor Please hold the line while we connect you through to the next available family support officer.","start":75.985,"end":82.565,"sentiment":"neutral","sentiment_score":-0.0015194127336144447}],"sentiment":"neutral","sentiment_score":-0.011851376461747446,"channel":1,"num_words":57,"start":60.550003,"end":82.565},{"sentences":[{"text":"Thank you for calling the family support team.","start":97.65,"end":99.57,"sentiment":"neutral","sentiment_score":0.08226139144971967},{"text":"You're speaking with Lucy?","start":99.57,"end":100.79,"sentiment":"neutral","sentiment_score":0.013065001461654902}],"sentiment":"neutral","sentiment_score":0.05919592812036475,"channel":1,"num_words":12,"start":97.65,"end":100.79},{"sentences":[{"text":"Yes, Lucy.","start":101.645,"end":102.365,"sentiment":"neutral","sentiment_score":0.04640993848443031},{"text":"Good morning.","start":102.365,"end":103.024994,"sentiment":"neutral","sentiment_score":0.20029377192258835},{"text":"Can you help me out to transfer this call to Jack?","start":103.325,"end":106.305,"sentiment":"neutral","sentiment_score":0.034667866812510925},{"text":"Jack Sandu from IT department?","start":106.924995,"end":109.104996,"sentiment":"neutral","sentiment_score":-0.03186791129410267}],"sentiment":"neutral","sentiment_score":0.03577071996405721,"channel":0,"num_words":20,"start":101.645,"end":109.104996},{"sentences":[{"text":"No.","start":110.055,"end":110.295,"sentiment":"negative","sentiment_score":-0.3709195852279663},{"text":"They don't have a direct inbound line.","start":110.295,"end":111.814995,"sentiment":"negative","sentiment_score":-0.39647588559559416},{"text":"You've called the enrollment team.","start":111.814995,"end":113.274994,"sentiment":"negative","sentiment_score":-0.351046484708786},{"text":"If it's not an enrollment inquiry, I can't transfer your call.","start":113.335,"end":116.12094,"sentiment":"negative","sentiment_score":-0.40704902735623444}],"sentiment":"negative","sentiment_score":-0.3907926045358181,"channel":1,"num_words":24,"start":110.055,"end":116.12094},{"sentences":[{"text":"I see.","start":116.93094,"end":117.73094,"sentiment":"neutral","sentiment_score":-0.12878760695457458},{"text":"Okay.","start":117.73094,"end":118.13094,"sentiment":"neutral","sentiment_score":-0.005198206752538681},{"text":"That's fine, though.","start":118.13094,"end":119.19094,"sentiment":"neutral","sentiment_score":0.1521388714512189}],"sentiment":"neutral","sentiment_score":0.03227386561532815,"channel":0,"num_words":6,"start":116.93094,"end":119.19094},{"sentences":[{"text":"Thank you.","start":119.64094,"end":120.46094,"sentiment":"neutral","sentiment_score":0.269000768661499}],"sentiment":"neutral","sentiment_score":0.269000768661499,"channel":1,"num_words":2,"start":119.64094,"end":120.46094}]},"summary":{"result":"success","short":"The customer is calling a center and is given options to press a number depending on their query. They can press 1 if they are interested in enrolling at a center or 2 if they have a child care subsidy. The customer is then transferred to a family support officer who is unable to assist with enrollment inquiries and informs the caller that they have called the enrollment team."},"intents":{"segments":[{"text":"Can you help me out to transfer this call to Jack? Jack Sandu from IT department?","start_word":256,"end_word":271,"intents":[{"intent":"Connect caller to jack","confidence_score":0.00082933425}]}]},"sentiments":{"segments":[{"text":"Thank you for calling. Please note that this call is being recorded for quality and training purposes. If you would like the recording to be turned off, please inform the team member at the beginning of the call. If you are an existing family calling for a center or you have a child care subsidy question relating to your enrollment, please press 1. If you are a new family interested in enrolling at one of our centers, please press 2, and one of our family support officers will be right with you. Please press 3 if your query relates to a work placement or study related inquiry. To hear these options again, please press 0. If you are an existing family calling for a center or you have a childcare subsidy question relating to your enrollment, please press 1. If you are a new family interested in enrolling at one of our centers, please press 2, and one of our family support officers will be right with you. Please press 3 if your query relates to a work placement or study related inquiry. To hear these options again, please press 0. Please let us know where you are calling from. If you are calling from Queensland, Western Australia, or South Australia, press 1. For New South Wales, Australian Capital Territory, press 2. For Victor Please hold the line while we connect you through to the next available family support officer. Thank you for calling the family support team. You're speaking with Lucy? Yes, Lucy. Good morning. Can you help me out to transfer this call to Jack? Jack Sandu from IT department?","start_word":0,"end_word":271,"sentiment":"neutral","sentiment_score":-0.01834910921752453},{"text":"No. They don't have a direct inbound line. You've called the enrollment team. If it's not an enrollment inquiry, I can't transfer your call.","start_word":272,"end_word":295,"sentiment":"negative","sentiment_score":-0.3876146376132965},{"text":"I see. Okay. That's fine, though. Thank you.","start_word":296,"end_word":303,"sentiment":"neutral","sentiment_score":0.10795678198337556}],"average":{"sentiment":"neutral","sentiment_score":-0.05170049031575521}}}}