{"metadata":{"transaction_key":"deprecated","request_id":"01a05fe3-89f4-7532-80bf-82d1bf2737c7","sha256":"e93393c3d0f5832c6a38ddd33933e36d484e8eb9697f4d1b2d37fe13d7198010","created":"2026-09-02T02:12:23.951Z","duration":23.183937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":88,"output_tokens":45},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":102,"output_tokens":102},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":102,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, hi, Peter. Good day to you. I'm Peter. It's Andrew from Vigilance AI. I hope I haven't caught you in a bad time. Yeah. I can certainly do that. Yeah. Drive safe. Bye.","confidence":0.9770508,"words":[{"word":"oh","start":3.28,"end":3.52,"confidence":0.94018555,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.25228071212768555},{"word":"hi","start":3.52,"end":3.84,"confidence":0.9863281,"punctuated_word":"hi,","sentiment":"neutral","sentiment_score":0.2839665412902832},{"word":"peter","start":3.84,"end":4.34,"confidence":0.9941406,"punctuated_word":"Peter.","sentiment":"neutral","sentiment_score":0.3047516345977783},{"word":"good","start":4.64,"end":5.12,"confidence":0.7680664,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.6390154957771301},{"word":"day","start":5.12,"end":5.44,"confidence":0.875,"punctuated_word":"day","sentiment":"positive","sentiment_score":0.6282504796981812},{"word":"to","start":5.44,"end":5.6,"confidence":0.9921875,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.6386270523071289},{"word":"you","start":5.6,"end":6.1,"confidence":0.89501953,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.543768048286438},{"word":"i'm","start":6.16,"end":6.66,"confidence":0.73205566,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.2009911835193634},{"word":"peter","start":7.12,"end":7.62,"confidence":0.890625,"punctuated_word":"Peter.","sentiment":"neutral","sentiment_score":0.08831559866666794},{"word":"it's","start":7.68,"end":8.0,"confidence":0.9589844,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.10650333762168884},{"word":"andrew","start":8.0,"end":8.32,"confidence":0.9448242,"punctuated_word":"Andrew","sentiment":"neutral","sentiment_score":0.10841117054224014},{"word":"from","start":8.32,"end":8.8,"confidence":0.9951172,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.12604588270187378},{"word":"vigilance","start":8.8,"end":9.3,"confidence":0.75683594,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.16169250011444092},{"word":"ai","start":9.36,"end":9.86,"confidence":0.7788086,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.16568341851234436},{"word":"i","start":10.32,"end":10.4,"confidence":0.640625,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.19876359403133392},{"word":"hope","start":10.4,"end":10.639999,"confidence":0.9863281,"punctuated_word":"hope","sentiment":"neutral","sentiment_score":0.254202663898468},{"word":"i","start":10.639999,"end":10.719999,"confidence":0.9941406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.09504209458827972},{"word":"haven't","start":10.719999,"end":11.12,"confidence":0.99853516,"punctuated_word":"haven't","sentiment":"neutral","sentiment_score":0.0785640999674797},{"word":"caught","start":11.12,"end":11.36,"confidence":0.9892578,"punctuated_word":"caught","sentiment":"neutral","sentiment_score":-0.00953395664691925},{"word":"you","start":11.36,"end":11.5199995,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.02759183943271637},{"word":"in","start":11.5199995,"end":11.679999,"confidence":0.8647461,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.16967526078224182},{"word":"a","start":11.679999,"end":11.759999,"confidence":0.9770508,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0064994096755981445},{"word":"bad","start":11.759999,"end":12.0,"confidence":1.0,"punctuated_word":"bad","sentiment":"neutral","sentiment_score":-0.074557825922966},{"word":"time","start":12.0,"end":12.5,"confidence":0.9916992,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":0.0886753499507904},{"word":"yeah","start":17.968937,"end":18.208939,"confidence":0.82006836,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.2883736789226532},{"word":"i","start":18.208939,"end":18.288939,"confidence":0.71191406,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.4070546627044678},{"word":"can","start":18.288939,"end":18.528938,"confidence":0.9951172,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.44442057609558105},{"word":"certainly","start":18.528938,"end":18.928938,"confidence":0.9980469,"punctuated_word":"certainly","sentiment":"positive","sentiment_score":0.4592278599739074},{"word":"do","start":18.928938,"end":19.168938,"confidence":0.99902344,"punctuated_word":"do","sentiment":"positive","sentiment_score":0.7263676524162292},{"word":"that","start":19.168938,"end":19.668938,"confidence":0.99853516,"punctuated_word":"that.","sentiment":"positive","sentiment_score":0.5082201957702637},{"word":"yeah","start":19.888937,"end":20.288937,"confidence":0.8371582,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.25936615467071533},{"word":"drive","start":20.288937,"end":20.608938,"confidence":0.9863281,"punctuated_word":"Drive","sentiment":"neutral","sentiment_score":0.3038378357887268},{"word":"safe","start":20.608938,"end":20.928938,"confidence":0.84375,"punctuated_word":"safe.","sentiment":"neutral","sentiment_score":0.2659982442855835},{"word":"bye","start":20.928938,"end":21.428938,"confidence":0.92944336,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.14991165697574615}],"paragraphs":{"transcript":"\nOh, hi, Peter. Good day to you. I'm Peter. It's Andrew from Vigilance AI. I hope I haven't caught you in a bad time.\n\nYeah. I can certainly do that. Yeah. Drive safe. Bye.","paragraphs":[{"sentences":[{"text":"Oh, hi, Peter.","start":3.28,"end":4.34,"sentiment":"neutral","sentiment_score":0.2803329626719157},{"text":"Good day to you.","start":4.64,"end":6.1,"sentiment":"positive","sentiment_score":0.6124152690172195},{"text":"I'm Peter.","start":6.16,"end":7.62,"sentiment":"neutral","sentiment_score":0.14465339109301567},{"text":"It's Andrew from Vigilance AI.","start":7.68,"end":9.86,"sentiment":"neutral","sentiment_score":0.1336672618985176},{"text":"I hope I haven't caught you in a bad time.","start":10.32,"end":12.5,"sentiment":"neutral","sentiment_score":0.04273895099759102}],"sentiment":"neutral","sentiment_score":0.1948205235724648,"num_words":24,"start":3.28,"end":12.5},{"sentences":[{"text":"Yeah.","start":17.968937,"end":18.208939,"sentiment":"neutral","sentiment_score":0.2883736789226532},{"text":"I can certainly do that.","start":18.208939,"end":19.668938,"sentiment":"positive","sentiment_score":0.5090581893920898},{"text":"Yeah.","start":19.888937,"end":20.288937,"sentiment":"neutral","sentiment_score":0.25936615467071533},{"text":"Drive safe.","start":20.288937,"end":20.928938,"sentiment":"neutral","sentiment_score":0.28491804003715515},{"text":"Bye.","start":20.928938,"end":21.428938,"sentiment":"neutral","sentiment_score":0.14991165697574615}],"sentiment":"positive","sentiment_score":0.3812778517603874,"num_words":10,"start":17.968937,"end":21.428938}]}}]},{"alternatives":[{"transcript":"Good afternoon. Good. John speaking. Yeah. Yeah. Look. I'm just about to jump in the car. So maybe call me back a little later on. Thank you. Thank you. Bye.","confidence":0.9921875,"words":[{"word":"good","start":0.79999995,"end":1.04,"confidence":0.9667969,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.5337657332420349},{"word":"afternoon","start":1.04,"end":1.4399999,"confidence":0.8647461,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.4118334650993347},{"word":"good","start":1.4399999,"end":1.5999999,"confidence":0.24859619,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.45076125860214233},{"word":"john","start":1.5999999,"end":1.76,"confidence":0.29516602,"punctuated_word":"John","sentiment":"neutral","sentiment_score":0.1524975448846817},{"word":"speaking","start":1.76,"end":2.26,"confidence":0.99316406,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.26321372389793396},{"word":"yeah","start":6.3199997,"end":6.8199997,"confidence":0.82836914,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1267482042312622},{"word":"yeah","start":13.078938,"end":13.238937,"confidence":0.96875,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06322669237852097},{"word":"look","start":13.238937,"end":13.398937,"confidence":0.8027344,"punctuated_word":"Look.","sentiment":"neutral","sentiment_score":0.07327380776405334},{"word":"i'm","start":13.398937,"end":13.638938,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.02687329612672329},{"word":"just","start":13.638938,"end":13.878938,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.036511942744255066},{"word":"about","start":13.878938,"end":14.1189375,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.029805630445480347},{"word":"to","start":14.1189375,"end":14.198937,"confidence":0.98535156,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.005150876939296722},{"word":"jump","start":14.198937,"end":14.358937,"confidence":0.99902344,"punctuated_word":"jump","sentiment":"neutral","sentiment_score":0.039766576141119},{"word":"in","start":14.358937,"end":14.518938,"confidence":0.9536133,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.0172613263130188},{"word":"the","start":14.518938,"end":14.598938,"confidence":0.6894531,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0242406502366066},{"word":"car","start":14.598938,"end":14.838938,"confidence":0.763916,"punctuated_word":"car.","sentiment":"neutral","sentiment_score":0.033808689564466476},{"word":"so","start":14.838938,"end":15.078938,"confidence":0.99609375,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.04097748547792435},{"word":"maybe","start":15.078938,"end":15.398937,"confidence":0.8828125,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":0.018770180642604828},{"word":"call","start":15.398937,"end":15.558937,"confidence":0.98828125,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.012223929166793823},{"word":"me","start":15.558937,"end":15.638937,"confidence":0.99121094,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.0035598203539848328},{"word":"back","start":15.638937,"end":15.798938,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.009701304137706757},{"word":"a","start":15.798938,"end":15.878938,"confidence":0.9921875,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.011813364923000336},{"word":"little","start":15.878938,"end":16.118938,"confidence":0.99902344,"punctuated_word":"little","sentiment":"neutral","sentiment_score":0.01373310387134552},{"word":"later","start":16.118938,"end":16.278938,"confidence":1.0,"punctuated_word":"later","sentiment":"neutral","sentiment_score":0.025195136666297913},{"word":"on","start":16.278938,"end":16.778938,"confidence":0.9921875,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":0.0473177507519722},{"word":"thank","start":18.758938,"end":18.998938,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6674074530601501},{"word":"you","start":18.998938,"end":19.318937,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.7060199975967407},{"word":"thank","start":19.318937,"end":19.638937,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.647461473941803},{"word":"you","start":19.638937,"end":20.038937,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5678160786628723},{"word":"bye","start":20.038937,"end":20.538937,"confidence":0.9904785,"punctuated_word":"Bye.","sentiment":"positive","sentiment_score":0.3522037863731384}],"paragraphs":{"transcript":"\nGood afternoon. Good. John speaking. Yeah. Yeah.\n\nLook. I'm just about to jump in the car. So maybe call me back a little later on. Thank you. Thank you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.79999995,"end":1.4399999,"sentiment":"positive","sentiment_score":0.4727995991706848},{"text":"Good.","start":1.4399999,"end":1.5999999,"sentiment":"positive","sentiment_score":0.45076125860214233},{"text":"John speaking.","start":1.5999999,"end":2.26,"sentiment":"neutral","sentiment_score":0.20785563439130783},{"text":"Yeah.","start":6.3199997,"end":6.8199997,"sentiment":"neutral","sentiment_score":0.1267482042312622},{"text":"Yeah.","start":13.078938,"end":13.238937,"sentiment":"neutral","sentiment_score":0.06322669237852097}],"sentiment":"neutral","sentiment_score":0.28600666033370153,"num_words":7,"start":0.79999995,"end":13.238937},{"sentences":[{"text":"Look.","start":13.238937,"end":13.398937,"sentiment":"neutral","sentiment_score":0.07327380776405334},{"text":"I'm just about to jump in the car.","start":13.398937,"end":14.838938,"sentiment":"neutral","sentiment_score":0.025389654329046607},{"text":"So maybe call me back a little later on.","start":14.838938,"end":16.778938,"sentiment":"neutral","sentiment_score":0.020365786221292283},{"text":"Thank you.","start":18.758938,"end":19.318937,"sentiment":"positive","sentiment_score":0.6867137253284454},{"text":"Thank you.","start":19.318937,"end":20.038937,"sentiment":"positive","sentiment_score":0.6076387763023376}],"sentiment":"neutral","sentiment_score":0.13856309643861922,"num_words":22,"start":13.238937,"end":20.038937},{"sentences":[{"text":"Bye.","start":20.038937,"end":20.538937,"sentiment":"positive","sentiment_score":0.3522037863731384}],"sentiment":"positive","sentiment_score":0.3522037863731384,"num_words":1,"start":20.038937,"end":20.538937}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Good afternoon. Good. John speaking.\n\nChannel 0: Oh, hi, Peter. Good day to you. I'm\n\nChannel 1: Yeah.\n\nChannel 0: Peter. It's Andrew from Vigilance AI. I hope I haven't caught you in a bad time.\n\nChannel 1: Yeah. Look. I'm just about to jump in the car. So maybe call me back a little later on.\n\nChannel 0: Yeah. I can certainly\n\nChannel 1: Thank\n\nChannel 0: do\n\nChannel 1: you.\n\nChannel 0: that.\n\nChannel 1: Thank you.\n\nChannel 0: Yeah.\n\nChannel 1: Bye.\n\nChannel 0: Drive safe. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.79999995,"end":1.4399999,"sentiment":"positive","sentiment_score":0.4727995991706848},{"text":"Good.","start":1.4399999,"end":1.5999999,"sentiment":"positive","sentiment_score":0.45076125860214233},{"text":"John speaking.","start":1.5999999,"end":2.26,"sentiment":"neutral","sentiment_score":0.20785563439130783}],"sentiment":"positive","sentiment_score":0.3624143451452255,"channel":1,"num_words":5,"start":0.79999995,"end":2.26},{"sentences":[{"text":"Oh, hi, Peter.","start":3.28,"end":4.34,"sentiment":"neutral","sentiment_score":0.2803329626719157},{"text":"Good day to you.","start":4.64,"end":6.1,"sentiment":"positive","sentiment_score":0.6124152690172195},{"text":"I'm","start":6.16,"end":6.66,"sentiment":"neutral","sentiment_score":0.2009911835193634}],"sentiment":"positive","sentiment_score":0.4364563934504986,"channel":0,"num_words":8,"start":3.28,"end":6.66},{"sentences":[{"text":"Yeah.","start":6.3199997,"end":6.8199997,"sentiment":"neutral","sentiment_score":0.1267482042312622}],"sentiment":"neutral","sentiment_score":0.1267482042312622,"channel":1,"num_words":1,"start":6.3199997,"end":6.8199997},{"sentences":[{"text":"Peter.","start":7.12,"end":7.62,"sentiment":"neutral","sentiment_score":0.08831559866666794},{"text":"It's Andrew from Vigilance AI.","start":7.68,"end":9.86,"sentiment":"neutral","sentiment_score":0.1336672618985176},{"text":"I hope I haven't caught you in a bad time.","start":10.32,"end":12.5,"sentiment":"neutral","sentiment_score":0.04273895099759102}],"sentiment":"neutral","sentiment_score":0.07400258863344789,"channel":0,"num_words":16,"start":7.12,"end":12.5},{"sentences":[{"text":"Yeah.","start":13.078938,"end":13.238937,"sentiment":"neutral","sentiment_score":0.06322669237852097},{"text":"Look.","start":13.238937,"end":13.398937,"sentiment":"neutral","sentiment_score":0.07327380776405334},{"text":"I'm just about to jump in the car.","start":13.398937,"end":14.838938,"sentiment":"neutral","sentiment_score":0.025389654329046607},{"text":"So maybe call me back a little later on.","start":14.838938,"end":16.778938,"sentiment":"neutral","sentiment_score":0.020365786221292283}],"sentiment":"neutral","sentiment_score":0.027521568987714618,"channel":1,"num_words":19,"start":13.078938,"end":16.778938},{"sentences":[{"text":"Yeah.","start":17.968937,"end":18.208939,"sentiment":"neutral","sentiment_score":0.2883736789226532},{"text":"I can certainly","start":18.208939,"end":18.928938,"sentiment":"positive","sentiment_score":0.4369010329246521}],"sentiment":"positive","sentiment_score":0.3997691944241524,"channel":0,"num_words":4,"start":17.968937,"end":18.928938},{"sentences":[{"text":"Thank","start":18.758938,"end":18.998938,"sentiment":"positive","sentiment_score":0.6674074530601501}],"sentiment":"positive","sentiment_score":0.6674074530601501,"channel":1,"num_words":1,"start":18.758938,"end":18.998938},{"sentences":[{"text":"do","start":18.928938,"end":19.168938,"sentiment":"positive","sentiment_score":0.7263676524162292}],"sentiment":"positive","sentiment_score":0.7263676524162292,"channel":0,"num_words":1,"start":18.928938,"end":19.168938},{"sentences":[{"text":"you.","start":18.998938,"end":19.318937,"sentiment":"positive","sentiment_score":0.7060199975967407}],"sentiment":"positive","sentiment_score":0.7060199975967407,"channel":1,"num_words":1,"start":18.998938,"end":19.318937},{"sentences":[{"text":"that.","start":19.168938,"end":19.668938,"sentiment":"positive","sentiment_score":0.5082201957702637}],"sentiment":"positive","sentiment_score":0.5082201957702637,"channel":0,"num_words":1,"start":19.168938,"end":19.668938},{"sentences":[{"text":"Thank you.","start":19.318937,"end":20.038937,"sentiment":"positive","sentiment_score":0.6076387763023376}],"sentiment":"positive","sentiment_score":0.6076387763023376,"channel":1,"num_words":2,"start":19.318937,"end":20.038937},{"sentences":[{"text":"Yeah.","start":19.888937,"end":20.288937,"sentiment":"neutral","sentiment_score":0.25936615467071533}],"sentiment":"neutral","sentiment_score":0.25936615467071533,"channel":0,"num_words":1,"start":19.888937,"end":20.288937},{"sentences":[{"text":"Bye.","start":20.038937,"end":20.538937,"sentiment":"positive","sentiment_score":0.3522037863731384}],"sentiment":"positive","sentiment_score":0.3522037863731384,"channel":1,"num_words":1,"start":20.038937,"end":20.538937},{"sentences":[{"text":"Drive safe.","start":20.288937,"end":20.928938,"sentiment":"neutral","sentiment_score":0.28491804003715515},{"text":"Bye.","start":20.928938,"end":21.428938,"sentiment":"neutral","sentiment_score":0.14991165697574615}],"sentiment":"neutral","sentiment_score":0.23991591235001883,"channel":0,"num_words":3,"start":20.288937,"end":21.428938}]},"summary":{"result":"success","short":"An agent fromGenerationance AI named Andrew left a voicemail for Peter, the customer. Andrew apologizes for missing Peter's call and asks Peter to call him back later. Peter agrees and the call ends politely."},"intents":{"segments":[{"text":"I'm just about to jump in the car. So maybe call me back a little later on. Yeah.","start_word":32,"end_word":49,"intents":[{"intent":"Call back later","confidence_score":0.59545046}]}]},"sentiments":{"segments":[{"text":"Good afternoon. Good.","start_word":0,"end_word":2,"sentiment":"positive","sentiment_score":0.4517910182476044},{"text":"John speaking. Oh, hi, Peter.","start_word":3,"end_word":7,"sentiment":"neutral","sentiment_score":0.2623247504234314},{"text":"Good day to you.","start_word":8,"end_word":11,"sentiment":"positive","sentiment_score":0.5986858606338501},{"text":"I'm Yeah. Peter. It's Andrew from Vigilance AI. I hope I haven't caught you in a bad time. Yeah. Look. I'm just about to jump in the car. So maybe call me back a little later on. Yeah.","start_word":12,"end_word":49,"sentiment":"neutral","sentiment_score":0.07552690804004669},{"text":"I can certainly Thank do you. that. Thank you.","start_word":50,"end_word":58,"sentiment":"positive","sentiment_score":0.5763376951217651},{"text":"Yeah.","start_word":59,"end_word":59,"sentiment":"neutral","sentiment_score":0.25936615467071533},{"text":"Bye.","start_word":60,"end_word":60,"sentiment":"positive","sentiment_score":0.3522037863731384},{"text":"Drive safe. Bye.","start_word":61,"end_word":63,"sentiment":"neutral","sentiment_score":0.2390228807926178}],"average":{"sentiment":"neutral","sentiment_score":0.21637701520732805}}}}