{"metadata":{"transaction_key":"deprecated","request_id":"019f643c-bf00-75a0-ac97-a9a78027f9b4","sha256":"a57b8ab4c81bb3a768a238643827651d75169b021c6bd00100df0dee5863aa2d","created":"2026-07-15T05:29:47.431Z","duration":25.775938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":75,"output_tokens":51},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":86,"output_tokens":86},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":86,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, hi, Connor. It's Andrew from Vigilance AI. Have I caught you in a bad time? Oh, yeah. Certainly. I can do that. Can I can I send your email, Connor, so that you can also check us out? Alright.","confidence":0.9921875,"words":[{"word":"oh","start":3.12,"end":3.4399998,"confidence":0.97436523,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.08928721398115158},{"word":"hi","start":3.4399998,"end":3.76,"confidence":0.9916992,"punctuated_word":"hi,","sentiment":"neutral","sentiment_score":0.08351553976535797},{"word":"connor","start":3.76,"end":4.16,"confidence":0.97314453,"punctuated_word":"Connor.","sentiment":"neutral","sentiment_score":0.07396495342254639},{"word":"it's","start":4.16,"end":4.48,"confidence":1.0,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.0642443299293518},{"word":"andrew","start":4.48,"end":4.98,"confidence":1.0,"punctuated_word":"Andrew","sentiment":"neutral","sentiment_score":0.057093434035778046},{"word":"from","start":5.3599997,"end":5.6,"confidence":0.7963867,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.08362038433551788},{"word":"vigilance","start":5.6,"end":6.1,"confidence":0.953125,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.05741624534130096},{"word":"ai","start":6.24,"end":6.74,"confidence":0.9260254,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.06728747487068176},{"word":"have","start":6.8799996,"end":7.2,"confidence":0.9326172,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":-0.1554671972990036},{"word":"i","start":7.2,"end":7.3599997,"confidence":0.9301758,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.28380414843559265},{"word":"caught","start":7.3599997,"end":7.6,"confidence":0.9980469,"punctuated_word":"caught","sentiment":"negative","sentiment_score":-0.4090023636817932},{"word":"you","start":7.6,"end":7.68,"confidence":0.91015625,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.4460265338420868},{"word":"in","start":7.68,"end":7.8399997,"confidence":0.9921875,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.4331246614456177},{"word":"a","start":7.8399997,"end":8.0,"confidence":0.9951172,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.3573051691055298},{"word":"bad","start":8.0,"end":8.24,"confidence":0.9941406,"punctuated_word":"bad","sentiment":"negative","sentiment_score":-0.5086900591850281},{"word":"time","start":8.24,"end":8.74,"confidence":0.99902344,"punctuated_word":"time?","sentiment":"negative","sentiment_score":-0.47948718070983887},{"word":"oh","start":15.215,"end":15.375,"confidence":0.8847656,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.05306597426533699},{"word":"yeah","start":15.375,"end":15.535001,"confidence":0.7973633,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.044336505234241486},{"word":"certainly","start":15.535001,"end":16.015001,"confidence":0.7741699,"punctuated_word":"Certainly.","sentiment":"neutral","sentiment_score":0.2771013379096985},{"word":"i","start":16.015001,"end":16.095001,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.4027635157108307},{"word":"can","start":16.095001,"end":16.335001,"confidence":1.0,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.43540626764297485},{"word":"do","start":16.335001,"end":16.495,"confidence":1.0,"punctuated_word":"do","sentiment":"positive","sentiment_score":0.3951546847820282},{"word":"that","start":16.495,"end":16.895,"confidence":1.0,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.33113449811935425},{"word":"can","start":16.895,"end":17.215,"confidence":0.7089844,"punctuated_word":"Can","sentiment":"positive","sentiment_score":0.5714547038078308},{"word":"i","start":17.215,"end":17.295,"confidence":0.87158203,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.5577481389045715},{"word":"can","start":17.295,"end":17.455,"confidence":0.98095703,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.5954716801643372},{"word":"i","start":17.455,"end":17.615,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.18591585755348208},{"word":"send","start":17.615,"end":17.855,"confidence":0.9980469,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.14831717312335968},{"word":"your","start":17.855,"end":18.095001,"confidence":0.97998047,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.1869187504053116},{"word":"email","start":18.095001,"end":18.595001,"confidence":0.9797363,"punctuated_word":"email,","sentiment":"neutral","sentiment_score":0.23783503472805023},{"word":"connor","start":18.975,"end":19.295,"confidence":0.8798828,"punctuated_word":"Connor,","sentiment":"neutral","sentiment_score":0.15298621356487274},{"word":"so","start":19.295,"end":19.455,"confidence":1.0,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.11847569048404694},{"word":"that","start":19.455,"end":19.695,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.13846474885940552},{"word":"you","start":19.695,"end":19.775002,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.14964506030082703},{"word":"can","start":19.775002,"end":20.015,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.12360305339097977},{"word":"also","start":20.015,"end":20.255001,"confidence":0.99902344,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.10492946952581406},{"word":"check","start":20.255001,"end":20.495,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.1263357698917389},{"word":"us","start":20.495,"end":20.655,"confidence":0.86572266,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.14456991851329803},{"word":"out","start":20.655,"end":21.155,"confidence":0.9926758,"punctuated_word":"out?","sentiment":"neutral","sentiment_score":0.1025175154209137},{"word":"alright","start":23.775002,"end":24.275002,"confidence":0.81347656,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.2089555561542511}],"paragraphs":{"transcript":"\nOh, hi, Connor. It's Andrew from Vigilance AI. Have I caught you in a bad time? Oh, yeah. Certainly.\n\nI can do that. Can I can I send your email, Connor, so that you can also check us out? Alright.","paragraphs":[{"sentences":[{"text":"Oh, hi, Connor.","start":3.12,"end":4.16,"sentiment":"neutral","sentiment_score":0.08225590238968532},{"text":"It's Andrew from Vigilance AI.","start":4.16,"end":6.74,"sentiment":"neutral","sentiment_score":0.0659323737025261},{"text":"Have I caught you in a bad time?","start":6.8799996,"end":8.74,"sentiment":"negative","sentiment_score":-0.38411341421306133},{"text":"Oh, yeah.","start":15.215,"end":15.535001,"sentiment":"neutral","sentiment_score":0.04870123974978924},{"text":"Certainly.","start":15.535001,"end":16.015001,"sentiment":"neutral","sentiment_score":0.2771013379096985}],"sentiment":"neutral","sentiment_score":-0.11168283792702775,"num_words":19,"start":3.12,"end":16.015001},{"sentences":[{"text":"I can do that.","start":16.015001,"end":16.895,"sentiment":"positive","sentiment_score":0.391114741563797},{"text":"Can I can I send your email, Connor, so that you can also check us out?","start":16.895,"end":21.155,"sentiment":"neutral","sentiment_score":0.22782429866492748},{"text":"Alright.","start":23.775002,"end":24.275002,"sentiment":"neutral","sentiment_score":0.2089555561542511}],"sentiment":"neutral","sentiment_score":0.2580287286213466,"num_words":21,"start":16.015001,"end":24.275002}]}}]},{"alternatives":[{"transcript":"Thanks. Give me a call tomorrow, and we'll discuss. Cheers. No worries. Bye.","confidence":0.99609375,"words":[{"word":"thanks","start":17.415,"end":17.915,"confidence":0.9633789,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.6273744702339172},{"word":"give","start":19.895,"end":20.135,"confidence":0.8286133,"punctuated_word":"Give","sentiment":"neutral","sentiment_score":0.09657156467437744},{"word":"me","start":20.135,"end":20.295,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.11918357014656068},{"word":"a","start":20.295,"end":20.375,"confidence":0.9941406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.13749970495700836},{"word":"call","start":20.375,"end":20.535,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.12028124928474426},{"word":"tomorrow","start":20.535,"end":20.855,"confidence":0.7998047,"punctuated_word":"tomorrow,","sentiment":"neutral","sentiment_score":0.1196284219622612},{"word":"and","start":20.855,"end":21.015,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.12590813636779785},{"word":"we'll","start":21.015,"end":21.255001,"confidence":1.0,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.17222657799720764},{"word":"discuss","start":21.255001,"end":21.755001,"confidence":1.0,"punctuated_word":"discuss.","sentiment":"neutral","sentiment_score":0.18950387835502625},{"word":"cheers","start":21.815,"end":22.315,"confidence":0.9996745,"punctuated_word":"Cheers.","sentiment":"positive","sentiment_score":0.4914703369140625},{"word":"no","start":23.495,"end":23.735,"confidence":0.68310547,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.2290560007095337},{"word":"worries","start":23.735,"end":24.135,"confidence":0.99609375,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.2476431429386139},{"word":"bye","start":24.135,"end":24.635,"confidence":0.99560547,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.1403222680091858}],"paragraphs":{"transcript":"\nThanks. Give me a call tomorrow, and we'll discuss. Cheers. No worries. Bye.","paragraphs":[{"sentences":[{"text":"Thanks.","start":17.415,"end":17.915,"sentiment":"positive","sentiment_score":0.6273744702339172},{"text":"Give me a call tomorrow, and we'll discuss.","start":19.895,"end":21.755001,"sentiment":"neutral","sentiment_score":0.13510038796812296},{"text":"Cheers.","start":21.815,"end":22.315,"sentiment":"positive","sentiment_score":0.4914703369140625},{"text":"No worries.","start":23.495,"end":24.135,"sentiment":"neutral","sentiment_score":0.2383495718240738},{"text":"Bye.","start":24.135,"end":24.635,"sentiment":"neutral","sentiment_score":0.1403222680091858}],"sentiment":"neutral","sentiment_score":0.21666687096540743,"num_words":13,"start":17.415,"end":24.635}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Oh, hi, Connor. It's Andrew from Vigilance AI. Have I caught you in a bad time? Oh, yeah. Certainly.\n\nI can do that. Can I can\n\nChannel 1: Thanks.\n\nChannel 0: I send your email, Connor, so that you can\n\nChannel 1: Give\n\nChannel 0: also\n\nChannel 1: me\n\nChannel 0: check\n\nChannel 1: a call\n\nChannel 0: us\n\nChannel 1: tomorrow,\n\nChannel 0: out?\n\nChannel 1: and we'll discuss. Cheers. No worries.\n\nChannel 0: Alright.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Oh, hi, Connor.","start":3.12,"end":4.16,"sentiment":"neutral","sentiment_score":0.08225590238968532},{"text":"It's Andrew from Vigilance AI.","start":4.16,"end":6.74,"sentiment":"neutral","sentiment_score":0.0659323737025261},{"text":"Have I caught you in a bad time?","start":6.8799996,"end":8.74,"sentiment":"negative","sentiment_score":-0.38411341421306133},{"text":"Oh, yeah.","start":15.215,"end":15.535001,"sentiment":"neutral","sentiment_score":0.04870123974978924},{"text":"Certainly.","start":15.535001,"end":16.015001,"sentiment":"neutral","sentiment_score":0.2771013379096985}],"sentiment":"neutral","sentiment_score":-0.11168283792702775,"channel":0,"num_words":19,"start":3.12,"end":16.015001},{"sentences":[{"text":"I can do that.","start":16.015001,"end":16.895,"sentiment":"positive","sentiment_score":0.391114741563797},{"text":"Can I can","start":16.895,"end":17.455,"sentiment":"positive","sentiment_score":0.5748915076255798}],"sentiment":"positive","sentiment_score":0.4698762127331325,"channel":0,"num_words":7,"start":16.015001,"end":17.455},{"sentences":[{"text":"Thanks.","start":17.415,"end":17.915,"sentiment":"positive","sentiment_score":0.6273744702339172}],"sentiment":"positive","sentiment_score":0.6273744702339172,"channel":1,"num_words":1,"start":17.415,"end":17.915},{"sentences":[{"text":"I send your email, Connor, so that you can","start":17.455,"end":20.015,"sentiment":"neutral","sentiment_score":0.1602401758233706}],"sentiment":"neutral","sentiment_score":0.1602401758233706,"channel":0,"num_words":9,"start":17.455,"end":20.015},{"sentences":[{"text":"Give","start":19.895,"end":20.135,"sentiment":"neutral","sentiment_score":0.09657156467437744}],"sentiment":"neutral","sentiment_score":0.09657156467437744,"channel":1,"num_words":1,"start":19.895,"end":20.135},{"sentences":[{"text":"also","start":20.015,"end":20.255001,"sentiment":"neutral","sentiment_score":0.10492946952581406}],"sentiment":"neutral","sentiment_score":0.10492946952581406,"channel":0,"num_words":1,"start":20.015,"end":20.255001},{"sentences":[{"text":"me","start":20.135,"end":20.295,"sentiment":"neutral","sentiment_score":0.11918357014656068}],"sentiment":"neutral","sentiment_score":0.11918357014656068,"channel":1,"num_words":1,"start":20.135,"end":20.295},{"sentences":[{"text":"check","start":20.255001,"end":20.495,"sentiment":"neutral","sentiment_score":0.1263357698917389}],"sentiment":"neutral","sentiment_score":0.1263357698917389,"channel":0,"num_words":1,"start":20.255001,"end":20.495},{"sentences":[{"text":"a call","start":20.295,"end":20.535,"sentiment":"neutral","sentiment_score":0.1288904771208763}],"sentiment":"neutral","sentiment_score":0.1288904771208763,"channel":1,"num_words":2,"start":20.295,"end":20.535},{"sentences":[{"text":"us","start":20.495,"end":20.655,"sentiment":"neutral","sentiment_score":0.14456991851329803}],"sentiment":"neutral","sentiment_score":0.14456991851329803,"channel":0,"num_words":1,"start":20.495,"end":20.655},{"sentences":[{"text":"tomorrow,","start":20.535,"end":20.855,"sentiment":"neutral","sentiment_score":0.1196284219622612}],"sentiment":"neutral","sentiment_score":0.1196284219622612,"channel":1,"num_words":1,"start":20.535,"end":20.855},{"sentences":[{"text":"out?","start":20.655,"end":21.155,"sentiment":"neutral","sentiment_score":0.1025175154209137}],"sentiment":"neutral","sentiment_score":0.1025175154209137,"channel":0,"num_words":1,"start":20.655,"end":21.155},{"sentences":[{"text":"and we'll discuss.","start":20.855,"end":21.755001,"sentiment":"neutral","sentiment_score":0.1625461975733439},{"text":"Cheers.","start":21.815,"end":22.315,"sentiment":"positive","sentiment_score":0.4914703369140625},{"text":"No worries.","start":23.495,"end":24.135,"sentiment":"neutral","sentiment_score":0.2383495718240738}],"sentiment":"neutral","sentiment_score":0.24263467888037363,"channel":1,"num_words":6,"start":20.855,"end":24.135},{"sentences":[{"text":"Alright.","start":23.775002,"end":24.275002,"sentiment":"neutral","sentiment_score":0.2089555561542511}],"sentiment":"neutral","sentiment_score":0.2089555561542511,"channel":0,"num_words":1,"start":23.775002,"end":24.275002},{"sentences":[{"text":"Bye.","start":24.135,"end":24.635,"sentiment":"neutral","sentiment_score":0.1403222680091858}],"sentiment":"neutral","sentiment_score":0.1403222680091858,"channel":1,"num_words":1,"start":24.135,"end":24.635}]},"summary":{"result":"success","short":"Andrew fromGenerationance AI calls Connor and asks if he has been in a bad time. Connor apologizes and agrees to check in with Andrew the next day to discuss something. Andrew sends an email to Connor and asks him to give him a call back."},"intents":{"segments":[{"text":"I send your email, Connor, so that you can Give also me check a call us tomorrow, out? and we'll discuss. Cheers. No worries.","start_word":27,"end_word":50,"intents":[{"intent":"Schedule call with Connor","confidence_score":0.00039243672}]}]},"sentiments":{"segments":[{"text":"Oh, hi, Connor. It's Andrew from Vigilance AI.","start_word":0,"end_word":7,"sentiment":"neutral","sentiment_score":0.07104534655809402},{"text":"Have I caught you in a bad time?","start_word":8,"end_word":15,"sentiment":"negative","sentiment_score":-0.3909699618816376},{"text":"Oh, yeah. Certainly.","start_word":16,"end_word":18,"sentiment":"neutral","sentiment_score":0.14658699929714203},{"text":"I can do that. Can I can Thanks.","start_word":19,"end_word":26,"sentiment":"positive","sentiment_score":0.48750171065330505},{"text":"I send your email, Connor, so that you can Give also me check a call us tomorrow, out? and we'll discuss.","start_word":27,"end_word":47,"sentiment":"neutral","sentiment_score":0.14795759320259094},{"text":"Cheers.","start_word":48,"end_word":48,"sentiment":"positive","sentiment_score":0.4914703369140625},{"text":"No worries. Alright. Bye.","start_word":49,"end_word":52,"sentiment":"neutral","sentiment_score":0.21242238581180573}],"average":{"sentiment":"neutral","sentiment_score":0.12818764531335167}}}}