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Good morning. May I speak with Peter? Peter Buchanan? Thank you.\n\nYeah. Good morning, Peter. Hi. Peter, it's Ronald from Cloud Solution IT. How are you doing today?\n\nOkay. That's wonderful. Peter, I hope you still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, Peter, it's Cloud Solution IT.\n\nWe are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, and many more. And the reason for my call today, Peter, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And if you can remember, sir, the last time, you asked me to call you back again after four to five months, and we're hoping that you have an available time next month, maybe on first or September 2. Mhmm.\n\nMhmm. Mhmm. Alright. Yeah. That that that would be okay, sir.\n\nNo worries. Thank you, Peter. Okay. Have a good day.","paragraphs":[{"sentences":[{"text":"Yeah.","start":50.095,"end":50.335,"sentiment":"neutral","sentiment_score":0.0428614616394043},{"text":"Good morning.","start":50.335,"end":51.055,"sentiment":"neutral","sentiment_score":0.11490483954548836},{"text":"May I speak with Peter?","start":51.055,"end":52.275,"sentiment":"neutral","sentiment_score":0.03644150346517563},{"text":"Peter Buchanan?","start":52.415,"end":53.315,"sentiment":"neutral","sentiment_score":0.007382160983979702},{"text":"Thank you.","start":55.855,"end":56.595,"sentiment":"neutral","sentiment_score":0.29492156207561493}],"sentiment":"neutral","sentiment_score":0.08829050868128736,"num_words":12,"start":50.095,"end":56.595},{"sentences":[{"text":"Yeah.","start":62.39,"end":62.55,"sentiment":"neutral","sentiment_score":0.1074775904417038},{"text":"Good morning, Peter.","start":62.55,"end":63.77,"sentiment":"neutral","sentiment_score":0.17145576079686484},{"text":"Hi.","start":65.43,"end":65.93,"sentiment":"neutral","sentiment_score":0.1538446694612503},{"text":"Peter, it's Ronald from Cloud Solution IT.","start":66.07,"end":70.01,"sentiment":"neutral","sentiment_score":0.16628686019352504},{"text":"How are you doing today?","start":70.55,"end":71.69,"sentiment":"neutral","sentiment_score":0.23951078653335572}],"sentiment":"neutral","sentiment_score":0.18454420566558838,"num_words":17,"start":62.39,"end":71.69},{"sentences":[{"text":"Okay.","start":73.270004,"end":73.590004,"sentiment":"positive","sentiment_score":0.3552919626235962},{"text":"That's wonderful.","start":73.590004,"end":74.33,"sentiment":"positive","sentiment_score":0.5275154113769531},{"text":"Peter, I hope you still remember the company because the last time that we touched base with you, it was October of last year.","start":75.095,"end":81.755005,"sentiment":"neutral","sentiment_score":0.1157561435053746},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start":82.295006,"end":92.36,"sentiment":"neutral","sentiment_score":0.14372715491939475},{"text":"Name of the company again, Peter, it's Cloud Solution IT.","start":93.299995,"end":96.439995,"sentiment":"neutral","sentiment_score":0.0841250739991665}],"sentiment":"neutral","sentiment_score":0.13922428363002837,"num_words":64,"start":73.270004,"end":96.439995},{"sentences":[{"text":"We are a managed service provider.","start":96.899994,"end":99.399994,"sentiment":"neutral","sentiment_score":0.06720004106561343},{"text":"We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, and many more.","start":100.17999,"end":111.855,"sentiment":"neutral","sentiment_score":0.09921878293156623},{"text":"And the reason for my call today, Peter, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference.","start":112.315,"end":122.92,"sentiment":"neutral","sentiment_score":0.1341934418005328},{"text":"And if you can remember, sir, the last time, you asked me to call you back again after four to five months, and we're hoping that you have an available time next month, maybe on first or September 2.","start":123.54,"end":134.83499,"sentiment":"neutral","sentiment_score":0.003856454378901384},{"text":"Mhmm.","start":136.975,"end":137.475,"sentiment":"neutral","sentiment_score":-0.11336305737495422}],"sentiment":"neutral","sentiment_score":0.06941867822452504,"num_words":102,"start":96.899994,"end":137.475},{"sentences":[{"text":"Mhmm.","start":138.335,"end":138.835,"sentiment":"neutral","sentiment_score":-0.08271187543869019},{"text":"Mhmm.","start":148.255,"end":148.755,"sentiment":"neutral","sentiment_score":-0.16453740000724792},{"text":"Alright.","start":153.58,"end":154.08,"sentiment":"neutral","sentiment_score":-0.18291470408439636},{"text":"Yeah.","start":154.78,"end":155.02,"sentiment":"neutral","sentiment_score":-0.017833366990089417},{"text":"That that that would be okay, sir.","start":155.02,"end":156.8,"sentiment":"neutral","sentiment_score":0.05954719867025103}],"sentiment":"neutral","sentiment_score":-0.0028333596207878804,"num_words":11,"start":138.335,"end":156.8},{"sentences":[{"text":"No worries.","start":156.86,"end":157.52,"sentiment":"neutral","sentiment_score":0.10319909825921059},{"text":"Thank you, Peter.","start":157.98,"end":158.94,"sentiment":"neutral","sentiment_score":0.286825289328893},{"text":"Okay.","start":158.94,"end":159.18,"sentiment":"neutral","sentiment_score":0.0616171732544899},{"text":"Have a good day.","start":159.18,"end":160.08,"sentiment":"positive","sentiment_score":0.5390852577984333}],"sentiment":"neutral","sentiment_score":0.3284832268953323,"num_words":10,"start":156.86,"end":160.08}]}}]},{"alternatives":[{"transcript":"Welcome to Beck's. Here, we champion love in everything we do and have done since 1976. The same love goes into every piece to help bring unity to the outside world. Please have your account code ready as we transfer you to one of our customer service team members. For reception, please press 1. For wedding rings customer service We are sorry we can't take your call right now, but one of our team members will be right with you. Established in 1976 Welcome to Becks. Rachel speaking. One moment. Thank you. Becks reputation is a highly regarded supplier to the retail and Michael speaking. Yeah. Hi. Good. Good. Thanks. Mhmm. Yep. Yeah. No. What what what what what happened, we were hacked hacked recently, and we we signed up with Subnet again and also a side of the company. So we've we're pretty much right now. So we've only signed that contract. So we're we're we've gonna be another year until we can get out of that, unfortunately. Sorry about that. Okay. Alright. 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to Beck's. Here, we champion love in everything we do and have done since 1976. The same love goes into every piece to help bring unity to the outside world. Please have your account code ready as we transfer you to one of our customer service team members. For reception, please press 1.\n\nFor wedding rings customer service We are sorry we can't take your call right now, but one of our team members will be right with you. Established in 1976 Welcome to Becks. Rachel speaking. One moment. Thank you.\n\nBecks reputation is a highly regarded supplier to the retail and Michael speaking. Yeah. Hi. Good. Good.\n\nThanks. Mhmm. Yep. Yeah. No.\n\nWhat what what what what happened, we were hacked hacked recently, and we we signed up with Subnet again and also a side of the company. So we've we're pretty much right now. So we've only signed that contract. So we're we're we've gonna be another year until we can get out of that, unfortunately. Sorry about that.\n\nOkay. Alright. 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Here, we champion love in everything we do and have done since 1976. The same love goes into every piece to help bring unity to the outside world. Please have your account code ready as we transfer you to one of our customer service team members. For reception, please press 1.\n\nFor wedding rings customer service We are sorry we can't take your call right now, but one of our team members will be right with you. Established in 1976 Welcome to Becks. Rachel speaking.\n\nChannel 0: Yeah. Good morning. May I speak with Peter? Peter Buchanan?\n\nChannel 1: One moment. Thank you. Becks\n\nChannel 0: Thank you.\n\nChannel 1: reputation is a highly regarded supplier to the retail and Michael speaking.\n\nChannel 0: Yeah. Good morning, Peter.\n\nChannel 1: Yeah. Hi.\n\nChannel 0: Hi. Peter, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Good. Good. Thanks.\n\nChannel 0: Okay. That's wonderful. Peter, I hope you still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, Peter, it's Cloud Solution IT.\n\nWe are a\n\nChannel 1: Mhmm.\n\nChannel 0: managed service provider.\n\nChannel 1: Yep.\n\nChannel 0: We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, and many more. And the reason for my call today, Peter, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And if you can remember, sir, the last time, you asked me to call you back again after four to five months, and we're hoping that you have an available time next month, maybe on\n\nChannel 1: Yeah.\n\nChannel 0: first or\n\nChannel 1: No. What\n\nChannel 0: September\n\nChannel 1: what\n\nChannel 0: 2.\n\nChannel 1: what what what happened, we were hacked hacked recently,\n\nChannel 0: Mhmm.\n\nChannel 1: and\n\nChannel 0: Mhmm.\n\nChannel 1: we we signed up with Subnet again and also a side of the company. So we've we're pretty much right now. So we've only signed that contract. So\n\nChannel 0: Mhmm.\n\nChannel 1: we're we're we've gonna be another year until we can get out of that, unfortunately. Sorry\n\nChannel 0: Alright.\n\nChannel 1: about that.\n\nChannel 0: Yeah.\n\nChannel 1: Okay.\n\nChannel 0: That that that would be okay, sir. No worries.\n\nChannel 1: Alright.\n\nChannel 0: Thank\n\nChannel 1: Bye.\n\nChannel 0: you, Peter. Okay. Have a good day.","paragraphs":[{"sentences":[{"text":"Welcome to Beck's.","start":2.72,"end":3.86,"sentiment":"positive","sentiment_score":0.3494385878245036},{"text":"Here, we champion love in everything we do and have done since 1976.","start":3.9199998,"end":9.22,"sentiment":"positive","sentiment_score":0.6502244701752296},{"text":"The same love goes into every piece to help bring unity to the outside world.","start":9.599999,"end":13.815,"sentiment":"positive","sentiment_score":0.6652175823847453},{"text":"Please have your account code ready as we transfer you to one of our customer service team members.","start":14.214999,"end":18.634998,"sentiment":"neutral","sentiment_score":0.06916730147269037},{"text":"For reception, please press 1.","start":18.855,"end":20.875,"sentiment":"neutral","sentiment_score":0.010655414685606957}],"sentiment":"positive","sentiment_score":0.3847738168788729,"channel":1,"num_words":54,"start":2.72,"end":20.875},{"sentences":[{"text":"For wedding rings 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However, the call is interrupted by technical difficulties and the representative is unable to reach Peter. They agree to schedule an introductory meeting for the following month."},"intents":{"segments":[{"text":"May I speak with Peter? Peter Buchanan? One moment. Thank you. Becks Thank you. reputation is a highly regarded supplier to the retail and Michael speaking. Yeah. Good morning, Peter. Yeah. Hi. Hi. Peter, it's Ronald from Cloud Solution IT. How are you doing today? Good.","start_word":91,"end_word":136,"intents":[{"intent":"Guide callers to departments","confidence_score":0.00034069526}]},{"text":"We are a Mhmm. managed service provider. Yep. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, and many more. And the reason for my call today, Peter, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference.","start_word":204,"end_word":267,"intents":[{"intent":"Introduce company","confidence_score":0.046162583}]},{"text":"And the reason for my call today, Peter, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference.","start_word":236,"end_word":266,"intents":[{"intent":"Arrange meeting","confidence_score":0.65833104}]},{"text":"So we've only signed that contract. So Mhmm.","start_word":343,"end_word":350,"intents":[{"intent":"Sign contract","confidence_score":0.5053444}]}]},"sentiments":{"segments":[{"text":"Welcome to Beck's. Here, we champion love in everything we do and have done since 1976. The same love goes into every piece to help bring unity to the outside world.","start_word":0,"end_word":30,"sentiment":"positive","sentiment_score":0.5989307761192322},{"text":"Please have your account code ready as we transfer you to one of our customer service team members. For reception, please press 1. For wedding rings customer service We are sorry we can't take your call right now, but one of our team members will be right with you. Established in 1976 Welcome to Becks. Rachel speaking. Yeah. Good morning. May I speak with Peter? Peter Buchanan? One moment. Thank you. Becks Thank you. reputation is a highly regarded supplier to the retail and Michael speaking. Yeah. Good morning, Peter. Yeah. Hi. Hi. Peter, it's Ronald from Cloud Solution IT. How are you doing today? Good. Good.","start_word":31,"end_word":137,"sentiment":"neutral","sentiment_score":0.07868915796279907},{"text":"Thanks. Okay. That's wonderful.","start_word":138,"end_word":141,"sentiment":"positive","sentiment_score":0.45473793148994446},{"text":"Peter, I hope you still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, Peter, it's Cloud Solution IT. We are a Mhmm. managed service provider. Yep. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, and many more. And the reason for my call today, Peter, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And if you can remember, sir, the last time, you asked me to call you back again after four to five months, and we're hoping that you have an available time next month, maybe on Yeah. first or No. What September what 2. what what what happened, we were hacked hacked recently, Mhmm. and Mhmm. we we signed up with Subnet again and also a side of the company. So we've we're pretty much right now. So we've only signed that contract. So Mhmm. we're we're we've gonna be another year until we can get out of that, unfortunately. Sorry Alright. about that. Yeah. Okay. That that that would be okay, sir. No worries. Alright.","start_word":142,"end_word":381,"sentiment":"neutral","sentiment_score":0.008730776305310429},{"text":"Thank Bye.","start_word":382,"end_word":383,"sentiment":"positive","sentiment_score":0.3370397388935089},{"text":"you, Peter. Okay.","start_word":384,"end_word":386,"sentiment":"neutral","sentiment_score":0.19934511184692383},{"text":"Have a good day.","start_word":387,"end_word":390,"sentiment":"positive","sentiment_score":0.7115615606307983}],"average":{"sentiment":"neutral","sentiment_score":0.08483606081132307}}}}